Online retailing and services

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Outline1. The Online Retail Sector2. Analyzing the Viability of Online Firms3. eCommerce in Action: E-tailing Business Models4. The Service Sector: Offline and Online5. Online Financial Services6. Online Travel Services7. Online Career Services10-32
Online Financial Services• Example of e-commerce success story, but success issomewhat different from what had been predicted• Brokerage industry transformed• 62% of customers prefer online banking• Effects less powerful in insurance, real estate• Multi-channel established financial services firmscontinue to show strong growth10-33
Page 1 and 2: INFO 3435 eCommerce10. Online Retai
Page 3 and 4: Teaching Objectives• Describe the
Page 5: 1. The Online Retail SectorOutline2
Page 9 and 10: The Retail Industry• 7 segments (
Page 11 and 12: E-commerce Retail: The Vision1. Red
Page 13 and 14: Online Retail and B2C eCommerceIs A
Page 15 and 16: Multi-Channel Integration• Integr
Page 17 and 18: Outline1. The Online Retail Sector2
Page 19 and 20: Strategic Analysis Factors• Key i
Page 21 and 22: Financial Analysis Factors• State
Page 23 and 24: E-commerce in Action: Amazon.com•
Page 25 and 26: 10-25
Page 27 and 28: Common Themes in Online Retailing
Page 29 and 30: The Service Sector: Offline and Onl
Page 31: Service Industries• Companies can
Page 35 and 36: 10-35
Page 37 and 38: Online Financial Consumer Behavior
Page 39 and 40: Online Banking and Brokerage• Onl
Page 41 and 42: The Growth of Online BankingFigure
Page 43 and 44: 10-43
Page 45 and 46: Online Mortgage and Lending Service
Page 47 and 48: 10-47
Page 49 and 50: Online Real Estate Services• Earl
Page 51 and 52: 10-51
Page 53 and 54: Online Travel Services• One of mo
Page 55 and 56: Online Travel Services RevenuesFigu
Page 57 and 58: ProjectedGrowth ofOnline TravelMark
Page 59 and 60: 10-59
Page 61 and 62: Outline1. The Online Retail Sector2
Page 63 and 64: It’s Just Information:The Ideal W
Page 65 and 66: 10-65
Page 67: Online Recruitment Industry Trends

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