Online retailing and services

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Multi-channel vs.Pure Online Financial Service Firms• Online consumers prefer multi-channel firms withphysical presence• Multi-channel firms– Growing faster than pure online firms– Lower online customer acquisition costs• Pure online firms– Cannot provide all services that require face-to-faceinteraction10-42
10-43
Page 1 and 2: INFO 3435 eCommerce10. Online Retai
Page 3 and 4: Teaching Objectives• Describe the
Page 5: 1. The Online Retail SectorOutline2
Page 9 and 10: The Retail Industry• 7 segments (
Page 11 and 12: E-commerce Retail: The Vision1. Red
Page 13 and 14: Online Retail and B2C eCommerceIs A
Page 15 and 16: Multi-Channel Integration• Integr
Page 17 and 18: Outline1. The Online Retail Sector2
Page 19 and 20: Strategic Analysis Factors• Key i
Page 21 and 22: Financial Analysis Factors• State
Page 23 and 24: E-commerce in Action: Amazon.com•
Page 25 and 26: 10-25
Page 27 and 28: Common Themes in Online Retailing
Page 29 and 30: The Service Sector: Offline and Onl
Page 31 and 32: Service Industries• Companies can
Page 33 and 34: Online Financial Services• Exampl
Page 35 and 36: 10-35
Page 37 and 38: Online Financial Consumer Behavior
Page 39 and 40: Online Banking and Brokerage• Onl
Page 41: The Growth of Online BankingFigure
Page 45 and 46: Online Mortgage and Lending Service
Page 47 and 48: 10-47
Page 49 and 50: Online Real Estate Services• Earl
Page 51 and 52: 10-51
Page 53 and 54: Online Travel Services• One of mo
Page 55 and 56: Online Travel Services RevenuesFigu
Page 57 and 58: ProjectedGrowth ofOnline TravelMark
Page 59 and 60: 10-59
Page 61 and 62: Outline1. The Online Retail Sector2
Page 63 and 64: It’s Just Information:The Ideal W
Page 65 and 66: 10-65
Page 67: Online Recruitment Industry Trends

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