Annual review [ 1.4 MB] - Citizens Advice

Seathwaite Family Centre, MirehouseSt. Peters Village Hall, WoodhouseFor the first half of the year the Mirehouse andWoodhouse outreaches attracted many new andexisting clients who lived close by.These outreach services consisted of a drop insession on Friday mornings (Mirehouse) andTuesday mornings (Woodhouse) affordingclients an additional opportunity for face to faceadvice outside of the bureau office.We offered these outreaches, funded by SouthWhitehaven Partnership until September 2011.Howgill Family Centre, WhitehavenFrom January 2011 we offered face to faceappointments for Howgill service users providingadvice on issues such as debt and welfarebenefits.Yewdale Ward, West Cumberland HospitalFrom January 2011 a weekly outreach wasoffered for patients on Yewdale Ward. This faceto face appointment based session was availableevery Wednesday morning for patients todiscuss issues including debt, welfare benefitsand housing.Seascale Health Centre, SeascaleEvery last Wednesday of the month an outreachservice was available for residents of Seascaleand nearby towns and villages. An appointmentbased session was introduced to allow clients inneed of advice a chance to be given a face toface session without having to travel to eitherWhitehaven or Millom.Cleator Moor Town HallFollowing on from the previous year, the Fridaymorning drop in session held in Cleator Moorcontinued to generate the largest number ofclients in all of Copeland outreaches.Such high attendance figures have proven that thisservice is vital to clients unable to visit the mainoffice.Howgill Family Centre, Cleator MoorFrom January 2011 we offered face to faceappointments for Howgill service users providingadvice on issues such as debt and welfare benefits.De Lucy Centre, EgremontThe De Lucy Centre outreach served as anotheroutlet through which much needed face to faceadvice was provided to those residents living in theEgremont area, which lies just less than 6 milesaway from Whitehaven town centre.This service, too, has been successful, with manyenquiries being addressed on the outreach day,while more complex, time-consuming matters andthose requiring casework were given follow upappointments.HMP HaveriggFor further details, please see the HMP Haveriggreport on page 15.