During Your Stay - New York Presbyterian Hospital

Table of Contents_ 3Table of ContentsFor Your CareYour Care Team...........................................4Your Meals..................................................8Your Medications ........................................8Hourly Rounding..........................................9Pain Management........................................9Rapid Response Team................................10Nursing Station Phone Numbers.................10Patient Services Administration...................11Interpreter Services...................................11Services for the Visually Impaired...............11Ethics Consultation....................................11Pastoral Care............................................12Pet Therapy..............................................12For Your ConsiderationPrivate Accommodations...........................13Private Duty Nursing..................................13Guest Facility and Hotels............................14International Services................................14Online Personal Health Record: myNYP.org.....15For Your Safety and SecurityImportant Patient Safety Information...........21Preventing Infections.................................22Balloons/Flowers.......................................24Electrical Appliances..................................24Staff ID Badges.........................................24Security....................................................25Valuables..................................................25Lost and Found.........................................25No Smoking Policy....................................25Preparing to Go HomeDischarge Information................................26Going Home Checklist................................27Your Medications.......................................28Discharge Phone Call.................................28Patient Satisfaction Survey.........................28Cashier.....................................................29Billing.......................................................29Insurance..................................................29Medical Records........................................30For Your Comfort and ConvenienceWelcome Kit..............................................16Telephone Service.....................................16Television Service......................................17Patient Education Television Programming...17Internet Access.........................................18Visiting Hours............................................19Quiet Time................................................19Information Desk.......................................19Gift Shop..................................................20Places to Eat............................................20Vending Machines......................................20Public Restrooms......................................20Patient Rights and ResponsibilitiesYour Rights...............................................31Your Responsibilities..................................31Your Health Care Proxy and Living Will.........32If You Have Concerns.................................32Finding Your Way AroundDirections.................................................33Parking.....................................................33Notes.......................................................... 34Index......................................................36