Headquarters Support Officer - The Boys' Brigade

Headquarters Support OfficerIf you have:• A good level of IT competence (both in hardware and software)• A willingness to learn new skills• An ability to adapt priorities in a fast changing working environment• Strong communication skillsThe Boys’ Brigade is a UK voluntary Youth Work organisation that is developing theway it works with young people, and is looking for a person to provide operationalsupport to our staff team. The role will be based at our national headquarters atFelden Lodge, Hemel Hempstead. This person will play a vital part in the serviceswe provide to our volunteers and to children and young people throughout the UKand Republic of Ireland.The role will be full time (35 hours a week) with a starting salary of £16,071 and aholiday entitlement commencing at 25 days.For further information and an application pack please contact Jan Williamson on01442 231 681 ext 204 or jan.williamson@boys-brigade.org.ukClosing date for applications will be 8 th September 2011

Headquarters Support OfficerJob DescriptionMain purpose of job:To provide operational support to The Boys’ Brigade’sstaff team.Responsible to:IT/Communications ManagerSummary of responsibilities:• To provide support to all Brigade staff in respect to IT infrastructure (first line ofsupport)• Maintenance and updating of Brigade’s website• Administration of Awards, Events & Competitions• Maintenance of the Brigade’s databaseAny other reasonable duties as requested by Line Manager

Headquarters Support OfficerPerson SpecificationPlease read through the following list of qualities needed to carry out the job.Shortlisting will be done by comparing the information you have given on theapplication form to the qualities listed below.Essential skills & knowledge:1. IT Knowledge & experience• Good level of general IT competence – both in hardware and software• Ability to act as a “trouble shooter” in order to resolve day to day IT issues• Be able to demonstrate competence in the use of the internet• Experience of providing IT support would be beneficial• Experience in website creation and maintenance would be beneficial2. Organisational skills• Must be able to plan and prioritise own workload and meet agreed targets• Should be able to identify problems and their solutions and communicate these toother staff including managers• Willingness to learn new skills and have an ability to adapt priorities in a fastchanging working environment3. Communication skills• Must be able to demonstrate a high level of customer care• Be able to show tact and confidence when dealing with people on the telephone andby email4. Team Working• Ability to work effectively as part of a team• Willingness to support other team membersA knowledge of The Boys’ Brigade would be beneficial

Application for AppointmentHeadquarters Support Officer(please type or use black ink to complete this form)Name: _________________________________________________________________Address: ___________________________________________________________________________________________________________________________________________________________________ Postcode ________________________________Telephone number (home): ________________(work): ______________________Date of birth (optional):____________Email Address______________________Education and qualifications:Schools/college attended (with dates):______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Qualifications:__________________________________________________________________________________________________________________________________________________________________________________________________________________August 2011 1

Criminal offences declaration:Have you ever been convicted of a criminal offence or are you at present the subject ofcriminal charges? Yes/NoNature of offence: _______________________________ date: __________Signed: _______________________________________ date: __________Because of the nature of the work for which you are applying, this post is exempt fromthe provision of section 4(ii) of the rehabilitation of offenders act 1974 by virtue of therehabilitation of offenders act 1974 (exemptions) order 1975, and you are therefore notentitled to withhold information about convictions which for other purposes are ‘spent’under the provisions of the act and any failure to disclose such convictions, cautions orprosecutions pending against you could result in disciplinary action or dismissal.All applicants who are offered employment in posts involving access to children andyoung people will be subject to a criminal records check from the Criminal RecordsBureau or Disclosure Scotland before the appointment is confirmed. This will includedetails of cautions, reprimands or warnings as well as convictions.The Boys’ Brigade has in place a Code of Practice for the handling of Disclosureinformation, a Policy on the Recruitment of Ex-Offenders including volunteering, andan Appeals Procedure if staff or volunteers feel that they have been unfairly treated. Justbecause someone has a criminal record does not mean that they are excluded fromworking for The Boys’ Brigade in either a paid or unpaid post.I certify, to the best of my knowledge, that the information given in this application iscorrect.Signature: ………………………………………... Date: ……………………….When completed, this application form and any continuation sheets together with an upto date CV should be returned marked private and confidential by 8 th September 2011 to:Jan WilliamsonThe Boys’ Brigade HeadquartersFelden LodgeHemel HempsteadHerts HP3 0BLAugust 2011 5