FCWnx 7.7 Upgrade Manual - UTCFS Global Security Products

ContentPreface iiiUpgrading Secure Perfect versions earlier than 3.1 ivCamera support ivConventions used in this document ivSafety terms and symbols ivChapter 1 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 1Overview 2Scenario 1 - FCWnx 7.7 server computer will be the samecomputer as the existing SP or FCWnx computer 3Scenario 2 - FCWnx 7.7 server computer will be a differentcomputer than the existing SP or FCWnx computer 14Upgrade client computers 24Uninstall SP or FCWnx from the original computer 24If required, uninstall Imaging software from the originalcomputer 25Remove Microsoft SQL Server Desktop Engine (MSDE) from theoriginal computer 25Chapter 2 Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7 27Overview 28Scenario 1 - FCWnx 7.7 server computer will be the samecomputer as the existing SP or FCWnx computer 29Upgrade client computers 39Set controllers online and flash with application code 39Scenario 2 - FCWnx 7.7 server computer will be a differentcomputer than the existing SP or FCWnx computer 40Uninstall SP or FCWnx from the original computer 50If required, uninstall Imaging software from the originalcomputer 51Chapter 3 Upgrading SP or FCWnx Enterprise Custom Installations toFCWnx 7.7 53Overview 54Upgrade SP or FCWnx Enterprise Custom Installations to FCWnx7.7 54Upgrade client computers 62Set controllers online and flash with application code 62FCWnx 7.7 Upgrade Manuali

Chapter 4 Upgrading SP or FCWnx client computers to FCWnx 7.7 65Overview 65Upgrading SP or FCWnx client computers to FCWnx 7.7 66Chapter 5 Upgrading Diamond II to FCWnx 7.7 69Preparing for the upgrade 70Before you begin 70Upgrading Diamond II to FCWnx 7.7 71Upgrading Diamond II v2.3 installations 77Upgrading Diamond II client computers 80Chapter 6 Controller configuration notes, troubleshooting, and support 81Controller configuration notes 82Troubleshooting 84Contacting technical support 88iiFCWnx 7.7 Upgrade Manual

PrefaceThis is the Facility Commander Wnx 7.7 Upgrade Manual. This document detailsupgrading Secure Perfect, Diamond II, Facility Commander Wnx 7.0, 7.5, 7.5.1,and 7.6 to Facility Commander 7.7 (Professional and Enterprise editions). If youare upgrading a Global system, contact Technical Support for assistance.Throughout this document, reference to Facility Commander Wnx is representedas “FCWnx” and Secure Perfect is represented as “SP” to avoid repetition.Procedures for upgrading the following Secure Perfect versions to FacilityCommander Wnx 7.7 are provided.• Secure Perfect 3.1• Secure Perfect 4.0• Secure Perfect 5.0• Secure Perfect 6.0• Secure Perfect 6.1• Secure Perfect 6.1.1Procedures for upgrading the following Facility Commander Wnx versions toFacility Commander Wnx 7.7 are provided.• Facility Commander Wnx 7.0• Facility Commander Wnx 7.5• Facility Commander Wnx 7.5.1• Facility Commander Wnx 7.6If you are upgrading Sapphire Pro or Diamond I databases, contact TechnicalSupport for detailed procedures. There is also information describing how tocontact technical support if you have questions or concerns.Read these instructions and all supporting documentation entirely beforeinstalling or operating this product. Refer to the Installation manual for thepurchased Facility Commander Wnx edition (Professional, Enterprise or GlobalEdition) to determine the specific hardware and software upgrade prerequisites.WARNING: The computer must not be configured for Sleep Mode or HibernateMode. All Facility Commander Wnx services, such as monitoring and transferringevents or alarms, will not function if the computer is in Sleep Mode or HibernateMode. Make sure that your computer setting for Sleep Mode and Hibernate Modeis set to NEVER. It is also a good practice to set your "Turn off display" setting toNever. Refer to the documentation that came with your version of Windows fordetails on these settings or check with your IT department.Note: A qualified service person, complying with all applicable codes, shouldperform all required hardware installation.FCWnx 7.7 Upgrade Manualiii

Upgrading Secure Perfect versions earlierthan 3.1We do not provide media for an upgrade/conversion from versions earlier than3.1 to FCWnx. For a nominal fee, we provide a service for converting theseearlier versions. After logging onto our Web site at www.utcfireandsecurity.com,click Downloads, and then Database Conversions, for additional details.Camera supportThe number of cameras supported by the video devices listed below has beenenhanced. To take advantage of these additional cameras, you must create newvideo equipment records when upgrading from FCWnx 7.5 and earlier to FCWnx7.7. The additional cameras will not be created for existing video equipmentrecords during an upgrade.• Ultraview Recorder 40• Ultraview Recorder 60• Pelco DX800024 -> 32 cameras32 -> 72 cameras8 -> 16 camerasConventions used in this documentThe following conventions are used in this document:ItalicMonospaceEmphasis of an instruction or point; special terms.Titles of books and various documents.Text that displays on the computer screen.Programming or coding sequences.Safety terms and symbolsThese terms may appear in this manual:Caution: Cautions identify conditions or practices that may result in damage tothe equipment or other property.ivFCWnx 7.7 Upgrade Manual

WARNING: Warnings identify conditions or practices that could result inequipment damage or serious personal injury.FCWnx 7.7 Upgrade Manualv

Chapter 1Upgrading SP or FCWnxProfessional Servers toFCWnx 7.7SummaryThis chapter provides instructions for upgrading your Secure Perfect and FCWnxProfessional systems to FCWnx 7.7. Follow these instructions in the orderpresented.ContentOverview 2Scenario 1 - FCWnx 7.7 server computer will be the same computer as theexisting SP or FCWnx computer 3Before you begin 3Note all SP or FCWnx operator passwords 3Stop SP or FCWnx services on the server 3Back up the SP or FCWnx folder 4Back up SP or FCWnx databases 5Uninstall Imaging software - SP3.1 only 7Uninstall Microsoft SQL Server Desktop Engine (Secure Perfect or FCWnx7.0 only) 7Install FCWnx 7.7 8Stop FCWnx 7.7 services 9Restore SP or FCWnx databases on the FCWnx 7.7 server 9Copy images and signatures (if required) 10Run Create FCWnx Database 11License your FCWnx system 11Restore designs and video to the FCWnx server 12FCWnx 7.7 Upgrade Manual 1

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7Activate Enable Unique & Required Employee Number 12Upgrade client computers 14Set controllers online and flash with application code 14Scenario 2 - FCWnx 7.7 server computer will be a different computer than theexisting SP or FCWnx computer 14Before you begin 14Note all Secure Perfect operator passwords 15Set up FCWnx 7.7 server 15Set all controllers offline 16Stop SP or FCWnx services on the server 16Back up the SP or FCWnx folder 17Back up SP or FCWnx databases 17Stop FCWnx 7.7 services 19Restore SP or FCWnx databases on the FCWnx 7.7 server 20Copy images and signatures (if required) 21Run Create FCWnx Database 21License your FCWnx system 22Restore designs and video to the FCWnx server 22Activate Enable Unique & Required Employee Number 22Upgrade client computers 24Set controllers online and flash with application code 24Uninstall SP or FCWnx from the original computer 24If required, uninstall Imaging software from the original computer 25Remove Microsoft SQL Server Desktop Engine (MSDE) from the originalcomputer 25OverviewYou may follow one of two scenarios when converting your Secure Perfect orFCWnx databases to FCWnx 7.7.Scenario 1: The FCWnx server computer will be the same computer as theexisting SP or FCWnx computer. Scenario 1 begins on page 3.Scenario 2: The FCWnx server computer will be a different computer than theexisting SP or FCWnx computer. Scenario 2 begins on page 14.2 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7Scenario 1 - FCWnx 7.7 server computer willbe the same computer as the existing SP orFCWnx computerIf your FCWnx server computer will be the same computer as your existing SP orFCWnx system, then follow the instructions in this section. This scenario followsa specific sequence of steps. Follow these steps in the order presented. Eachstep is explained in more detail in the sections that follow.Before you beginBefore you upgrade, make sure that:• All SP or FCWnx applications, such as DiagView, are closed• All clients are logged off• All client services are stoppedTo perform the upgrade, log in as a user with administrative rights, such asadministrator.Note all SP or FCWnx operator passwordsOperator login passwords are case sensitive in FCWnx. Before you upgrade,note the exact case used in all SP or FCWnx operator login passwords.Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitivedefault login passwords. When upgrading from a version of Secure Perfect 4.0 orearlier, you may experience a problem logging in. If you have never changed it,your Secure Perfect default password may be set to initial caps, as in “Master”and not “master.”Stop SP or FCWnx services on the serverThe SP or FCWnx services run regardless of whether anyone is logged intoWindows or the application, as long as the services are set for automatic startup.In other words, if the computer is turned on, then the services are running. Tocontinue this upgrade, the services must be stopped on all SP or FCWnxcomputers.Note: Shutting down the SP or FCWnx services shuts down any clients currentlyconnected to the server without saving any work in progress.FCWnx 7.7 Upgrade Manual 3

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7To stop services on the SP or FCWnx server computer and all clients:1. You must be logged in as the administrator user. If not, log out and log backin as a user with these permissions.2. Click Start, Settings, Control Panel, Administrative Tools, and then clickServices. The Services window displays. Locate the SP or FCWnx services.Secure Perfect• Secure Perfect Diagnostics• Secure Perfect Manager• Secure Perfect System ManagerFCWnx• FCWnx Diagnostics• FCWnx Manager• FCWnx Media Server• FCWnx System Manager• FCWnx WebServiceIf the Status columns are blank, then the services are not running and do notneed to be stopped. Skip to step 5.If the Status columns display Started, then the services are running and needto be stopped.3. Select Secure Perfect Diagnostics or FCWnx Diagnostics service, and thenclick Stop. Stopping the Diagnostics service stops all other FCWnx services ifYes is clicked in the Stop Other Services Window. The Status columns shouldnow be blank.4. If the Secure Perfect API or FCWnx API service is running, stop that servicenow.5. Exit the Services application.Back up the SP or FCWnx folderEverything in your existing SP or FCWnx folder except the Database foldershould be backed up (Your Secure Perfect graphics cannot be converted toFCWnx 7.7 and do not need to be backed up). This includes the Designs,Images, Video, and Signature folders. You can use any backup program youwant and any storage media such as an external hard drive, USB flash drive, CD,or a network folder. Back up the Database folder using the Backup and RestoreMaintenance Utility, explained in the following section. Verify that your backupswork correctly. All designs, images, video, and signatures need to be restoredonce FCWnx 7.7 is installed.4 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7Back up SP or FCWnx databasesNote: Custom stored procedures or triggers added to the Secure Perfectdatabases need to be removed. You can recreate custom procedures or triggersafter the conversion is complete.Backup Secure Perfect databasesTo back up your Secure Perfect databases:1. Create a folder in your system where the backup files will be stored.2. Click Start, Programs, Secure Perfect, and then SPMaintenance Utility.If this utility is not found in the Start menu, then go to the Secure Perfectdirectory and double-click the file: Maintenance.exe3. In the Maintenance window, click Backup.4. In the Maintenance - [Backup] destination window, accept the default Login of“sa” and enter the password for sa. If you have not already done so, westrongly suggest that you assign a unique password of your choice.5. Navigate to the drive and directory folder in your system where the backupfiles will be stored. Double-click to open the Destination folder.6. Holding down the left mouse button, drag and drop the destination folder ontoeach of the fields:• SecurePerfect• SecurePerfectArchive• SecurePerfectHistoryThe BAK files in each field will be named automatically to include thedirectory path, file name, date, and time.7. If you choose not to back up a specific database, clear the check box at theend of that field. If the check box is checked but no destination is entered inthe database field, backup of that database file does not occur.8. Click Backup.9. The backup process begins. When backup is complete, a dialog box displaysa message verifying the successful backup of the chosen databases.10. Click OK.11. Exit the Maintenance window.12. If Imaging is installed, it must be uninstalled before continuing with theupgrade. Refer to “Uninstall Imaging software - SP3.1 only” on page 7.FCWnx 7.7 Upgrade Manual 5

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7Otherwise, continue to “Uninstall Microsoft SQL Server Desktop Engine” onpage 7.Backup FCWnx databasesNote: Custom stored procedures or triggers added to the FCWnx databasesneed to be removed. You can recreate custom procedures or triggers after theconversion is complete.To back up your FCWnx databases:1. Create a folder in your system where the backup files will be stored.2. Click Start, Programs, Facility Commander Wnx, and then FCWnxMaintenance Utility.If this utility is not found in the Start menu, then go to the GE, FCWnx,SecureScripts directory and double-click the file “DatabaseMaintenance.exe.”The Database Maintenance window opens.3. Click Backup. The Database Maintenance - [Backup] destination windowopens.4. Select the databases that you want to backup by checking the check box.• Main• Archive• History5. Click Browse to navigate to the drive and directory folder in your systemwhere the backup files will be stored.The BAK files in each field will be automatically named, to include thedirectory path, file name, date, and time.6. If you choose not to back up any of the three databases, clear the check box.If the check box is checked but no destination is entered in the database field,backup of that database file will not occur.7. Accept the default Login of “sa” and enter the password for “sa.”FCWnx 7.0: The default password assigned for the “sa” user is master.FCWnx 7.5: The default password assigned for the “sa” user isSecurityMaster08.8. Click Backup. The backup process begins. When backup is complete, adialog box displays a message verifying the successful backup of the chosendatabases.9. Click OK.6 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Professional Servers to FCWnx 7.710. Exit the Database Maintenance window and continue to “Uninstall MicrosoftSQL Server Desktop Engine” below.Uninstall Imaging software - SP3.1 onlyImaging needs to be uninstalled to proceed with the upgrade.To uninstall Imaging software:1. Log in as the local administrator user.2. Click Start, select Settings, Control Panel, and then Add/Remove Programs.3. On the Add/Remove Program Properties page, select Imaging Option 1.2.4. Click Change/Remove.5. On the Choose Setup Language page, select English.6. Click OK. The Install Shield Wizard progress screen displays.7. You receive a Confirm File Deletion popup. When asked, Do you want tocompletely remove the selected application and all of its components? clickOK.8. You receive a Maintenance Complete screen; Install Shield Wizard hasfinished performing maintenance operations on Imaging Option 1.2. SelectYes to restart your computer at this time. Click Finish.9. You are returned to the Add/Remove Programs screen. Your system restartsat this time.Uninstall Microsoft SQL Server Desktop Engine (SecurePerfect or FCWnx 7.0 only)Note: Removing Microsoft SQL Server Desktop Engine (MSDE) does not deleteFacility Commander Wnx databases; however, the database files are notaccessible because the engine to access and control the database will beremoved.Before you remove MSDE:1. Stop any applications that are currently using the SQL Server Desktop Enginesoftware.2. Back up your database files.To remove Microsoft SQL Server Desktop Engine (MSDE) software:1. Log in as the local administrator user.FCWnx 7.7 Upgrade Manual 7

Upgrading SP or FCWnx Professional Servers to FCWnx 7.72. Click Start, Settings, Control Panel, and then Add/Remove Programs.3. Select Microsoft SQL Server Desktop Engine (SPSQL) from the CurrentlyInstalled Programs list, verify that you want to delete, and then click Remove.A progress bar displays during the uninstall.4. When the uninstall process completes, exit the Control Panel and startWindows Explorer. Use Windows Explorer to delete any folders used byMSDE. These are typically located in C:\Program Files. Delete any of thesefolders when present:• Microsoft SQL Server• Microsoft SQL ServerMSSQL$SPSQL5. Restart the server computer.Install FCWnx 7.7To install the FCWnx application:1. You must be logged in as a user with local administrator rights. If not, log outand log back in as a user with these permissions.2. Install FCWnx. Refer to the installation manual to complete this step.Here are some items to note about the installation:• Verify that the minimum hardware and software requirements are met andreview the configurations supported.• The “Do you want to uninstall SP or FCWnx” confirmation pop-up windowopens. Click OK.• An opens stating The “Service uninstalled: FCWnx Media Server”information pop-up window opens. Click OK.• SP or FCWnx applications are automatically uninstalled. If the uninstalldoes not proceed (hangs), refer to “Installing and uninstalling” on page 84.• FCWnx installs in your existing SP or FCWnx folder.• The Create FCWnx Database utility automatically launches.• The license application automatically launches. Do not license at this time(as instructed in the sequence). You will license your system after thedatabase is converted.• The SecurityCnfg utility automatically launches immediately following thelicense application. This application assists you in configuring firewall andDCOM settings on your computer. Check with your IT department forcompany-specific network settings.8 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7For machines running Windows XP or Windows 2003, you must be logged inwith local administrator rights to run the SecurityCnfg Utility. If you are not, logoff and log back on as a user with these permissions.For machines running Windows Vista, Windows 7, or Windows 2008, youmust be logged in as the local administrator to run the SecurityCnfg Utility. Ifyou are not, log off and log back on as the local administrator.Stop FCWnx 7.7 servicesThe FCWnx software uses six services:• FCWnx Diagnostics controls the diagnostic information log.• FCWnx Manager controls the communication to and from the controllers andvideo devices.• FCWnx System Manager coordinates the communications of data betweencomputers and handles FCWnx licensing.• FCWnx WCF is used to integrate external devices into FCWnx.• FCWnx Media Server coordinates communications with video devices anddistributing video to clients.• FCWnx WebService coordinates communications for Video ManagementControl (VMC).To stop the FCWnx services:1. Shut down all client applications to ensure that any work in progress is saved.2. Click Start, Settings, Control Panel, Administrative Tools, then Services.3. Right-click FCWnx Diagnostics, and then click Stop. A message displaysinforming you that the other services also stop.4. Click Yes. All other services shut down and lastly, Diagnostics shuts down.Restore SP or FCWnx databases on the FCWnx 7.7serverThese restore procedures are guidelines only.Note: When you restore the SP or FCWnx databases, you replace the defaultdatabases that are created during the FCWnx 7.7 installation.FCWnx 7.7 Upgrade Manual 9

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7To restore the SP or FCWnx databases backup:1. Click Start, Programs, Facility Commander Wnx, then Database MaintenanceUtility.If this utility is not found in the Start menu, then go to the GE, FCWnx,SecureScripts directory and double-click the file: DatabaseMaintenance.exeThe Database Maintenance window opens.2. Click Restore. The Database Maintenance - [Restore] destination windowopens.3. Select the databases that you want to restore by checking the check box.• Main• Archive• History4. Click Browse to navigate to the drive and directory folder in your systemwhere the backup files are stored.5. If you choose not to restore any of the three databases, clear the check box.If the check box is checked but no destination is entered in the database field,restore of that database file will not occur.6. Accept the default Login of “sa” and enter the password for “sa.” The defaultpassword assigned for the “sa” user is SecurityMaster08 (case sensitive).Note: Although you cannot change the password here, UTC Fire & Securityrecommends assigning a unique SQL system administrator password to yourdatabase using the FCWnx Maintenance Utility.7. Click Restore. A dialog opens confirming that you turned off FCWnx services.Click Yes.8. The restoration process begins. When restoration is complete, a dialog boxdisplays a message, verifying the restoration of the chosen databases. ClickOK.9. Exit Restore. The database restoration is complete.Copy images and signatures (if required)FCWnx 7.7 does not automatically create Images or Signature folders. If youbacked up images or signature folders, you must create these folders on theFCWnx 7.7 file server, and then copy the backup files prior to converting the SPor FCWnx databases.Note: FCWnx stores the images and signatures in the database after theconversion. These folder are not needed after the conversion.10 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7To copy images and signature folders:1. Create an Images and a Signature folder on the FCWnx file server computerin C:\Program Files\GE\FCWnx.2. Copy the image and signature files from the SP or FCWnx backup source intothe appropriate folder on the FCWnx file server computer.3. If you backed up to a CD, you need to change the attribute from read-onlyafter you restore.Run Create FCWnx DatabaseThe Create FCWnx Database utility converts the SP or FCWnx database formatto FCWnx 7.7 database format.Note: Custom stored procedures or triggers added to the SP or FCWnxdatabases need to be removed. You can recreate custom procedures or triggersafter the conversion is complete.To run Create FCWnx Database on your FCWnx 7.7 server computer:1. Click Programs, Facility Commander Wnx, and then Create FCWnxDatabase. The Select FCWnx Edition window displays.2. Select Professional Edition, and then click Next. The Create/ConvertDatabase window displays.3. Enter your “sa” password, and then click Next. A warning message displaysstating that this application is currently operating with an earlier version ofSecure Perfect or FCWnx.4. Click Yes to proceed. The Convert Database window displays.5. Click Convert Database. A status bar displays the progress of the conversion.Upon completion, the message Secure Perfect or FCWnx Databasesuccessfully converted! opens.Note: During the conversion, the new daylight saving feature is automaticallyenabled.6. Click OK.License your FCWnx systemAt this time, you must re-license your FCWnx system. Refer to the License andSet Security Settings for your FCWnx System chapter of the installation manualfor complete instructions on obtaining and entering a license. You may not runFCWnx 7.7 Upgrade Manual 11

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7FCWnx in demo mode at this point since your existing Secure Perfect or FCWnxsystem was licensed.Restore designs and video to the FCWnx serverThis step restores the SP or FCWnx designs and video to the FCWnx 7.7 servercomputer.Note: The latest third party video drivers are located on the Video Drivers DVD inyour FCWnx 7.7 media kit. After performing an upgrade, you must uninstall theold driver, and then reinstall the latest version driver on all existing server andclient computers (as required).To restore designs and video:1. Copy the design files from the SP or FCWnx backup source into the Designsfolder on the FCWnx server computer.Note: If you had a previous version of badge designer that created files with aGDR extension, you are prompted to save the file as a DGN when you edit abadge design for the first time.2. Copy the video files from the SP or FCWnx backup source into the Videofolder on the FCWnx server computer.3. If you backed up to a CD, you need to change the attribute from read-onlyafter you restore.Activate Enable Unique & Required Employee NumberDuring the process of converting a database, the system checks for possibleblank or duplicate employee numbers in the database.Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitivedefault login passwords. When upgrading from a version of Secure Perfect 4.0 orearlier, you may experience a problem logging in. If you have never changed it,your Secure Perfect default password may be set to initial caps, as in “Master”and not ‘master.’To activate Enable Unique & Required Employee Number:1. Log in to FCWnx as one of your previously defined operators and open thePreference form to display the Settings tab.2. If the Enable unique & required Employee Number check box is checked andunavailable, all converted person records have unique employee numbers. Allfuture person records must have a unique employee number before therecord can be saved. Proceed to “Upgrade client computers” on page 14.12 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Professional Servers to FCWnx 7.73. If the Enable unique & required Employee Number check box is not checked,this is an indication that duplicate or blank employee number records exist inthe database.4. At this time, you have the two options:• Do nothing and continue to allow blank or duplicate employee numbers inperson records (the Enable unique & required Employee Number checkbox remains clear).— or —• Set a control that requires all person records to have an entry in theEmployee number field.5. If you choose to require all person records to have a unique employeenumber, select Enable unique & required Employee Number, and then clickSave. A message displays informing you: The Employee number field on thePerson Form will be required and unique. Once this is enabled, it cannot bechanged back. Do you want to continue with this change?6. Click Yes. A second message displays: Could not enable unique and requiredEmployee number. Duplicates already exist or field is empty in the database.Refer to the Diagnostic Logfile.7. Navigate to the logfile. The message in the logfile informs you that FacilityCommander Wnx generated a text file and placed the file in the Logs folder ofthe FCWnx server computer.8. Navigate to the duplicate employee numbers log file:\Logs\DuplicateEmployeeNumbers.txtOpen the file using any text-file editor, locate the problematic person records,and use the system to assign a unique employee number to each.9. When all records in the TXT file list have a unique employee number, returnto the Preference form, check the Enable unique & required EmployeeNumber check box, and Save.10. If you cannot save and again receive additional messages, you must repeatthe process, steps 5 through 9.11. The selection to require all person records to have a unique employeenumber cannot be reversed and all newly added person records must have aunique employee number.FCWnx 7.7 Upgrade Manual 13

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7Upgrade client computersNow that you have upgraded your server computer, you need to upgrade allnetworked client computers (those that are running as client to the databaseserver computer.) Refer to Chapter 4 “Upgrading SP or FCWnx client computersto FCWnx 7.7” on page 65.Set controllers online and flash with application codeAll credential and alarm transactions are uploaded to the server after theconversion process and stored in the appropriate history table. Allow all thetransactions to be processed before flashing controllers to the latest firmware tominimize data loss. The duration of time that the upload takes depends on thenumber of transactions stored and the length of time that the server was notcommunicating with the controllers. This might be a few minutes or severalhours.Before setting controllers online or flashing with new application code, review“Controller configuration notes” on page 82.For instructions on flashing controllers, refer to the the applicable controllerinstallation manual. While FCWnx software will communicate with controllersflashed with 3.x or later firmware, you will not be able to take advantage of thenew features provided by the latest firmware.Scenario 2 - FCWnx 7.7 server computer willbe a different computer than the existing SPor FCWnx computerIf your server computer will be a different computer than your existing SecurePerfect computer, then follow the instructions in this section. This scenariofollows a specific sequence of steps. Follow these steps in the order presented.Each one of these steps is explained in more detail in the sections that follow.Before you beginBefore you upgrade, make sure that:• All Secure Perfect applications, such as DiagView, are closed.• All clients are logged off.• All client services are stopped.14 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7To perform the upgrade, log in as a user with administrative rights, such asadministrator.Note all Secure Perfect operator passwordsOperator login passwords are case sensitive in FCWnx. Before you upgrade,note the exact case used in all of your Secure Perfect operator login passwords.Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitivedefault login passwords. When upgrading from a version of Secure Perfect 4.0 orearlier, you may experience a problem logging in. If you have never changed it,your Secure Perfect default password may be set to initial caps, as in “Master”and not “master.”Set up FCWnx 7.7 serverRefer to the installation manual to complete this step.To set up the new FCWnx 7.7 server:1. Since your new FCWnx 7.7 database server is a different computer than yourcurrent SP or FCWnx server, configure the FCWnx 7.7 computer now. First,verify that the minimum hardware and software requirements are met andreview the configurations supported. Then, install and set up:• Hardware (such as the monitor and network board)• Windows 7, Windows Vista or Windows XP Professional operating system2. You must be logged in as a user with local administrator rights. If not, log outand log back in as a user with these permissions.3. Install FCWnx. Some items to note:• The Create FCWnx Database utility automatically launches and creates ablank database. Later in the process, we will restore the original databaseand run this utility again.• The license application automatically launches. Do not license at this time(as instructed in the sequence). You will license your system after thedatabase is converted.• The SecurityCnfg utility automatically launches immediately following thelicense application. This application assists you in configuring firewall andDCOM settings on your computer. Check with your IT department forcompany-specific network settings.FCWnx 7.7 Upgrade Manual 15

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7Set all controllers offlineSince you are setting up a new system, you now need to set the controllersoffline until after you set up your new system. Log in to Secure Perfect or FCWnxand set all controllers offline. For detailed procedures on setting controllersoffline, refer to the applicable Secure Perfect or FCWnx User Guide or Help.Stop SP or FCWnx services on the serverThe SP or FCWnx services run regardless of whether anyone is logged intoWindows or the application, as long as the services are set for automatic startup.In other words, if the computer is turned on, then the services are running. Tocontinue this upgrade, the services must be stopped on all SP or FCWnxcomputers.Note: Shutting down the SP or FCWnx services shuts down any clients currentlyconnected to the server without saving any work in progress.To stop services on the SP or FCWnx server computer and all clients:1. You must be logged in as the administrator user. If not, log out and log backin as a user with these permissions.2. Click Start, Settings, Control Panel, Administrative Tools, then Services. TheServices window displays. Locate the SP or FCWnx services.Secure Perfect• Secure Perfect Diagnostics• Secure Perfect Manager• Secure Perfect System ManagerFCWnx• FCWnx Diagnostics• FCWnx Manager• FCWnx Media Server• FCWnx System Manager• FCWnx WebServiceIf the Status columns are blank, then the services are not running and do notneed to be stopped. Skip to step 5.If the Status columns display Started, then the services are running and needto be stopped.3. Select Secure Perfect Diagnostics or FCWnx Diagnostics service, and thenclick Stop. Stopping the Diagnostics service stops all other FCWnx services ifYes is checked in the Stop Other Services Window. The Status columnsshould now be blank.16 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Professional Servers to FCWnx 7.74. If the Secure Perfect API or FCWnx API service is running, stop that servicenow.5. Exit the Services application.Back up the SP or FCWnx folderEverything in your existing SP or FCWnx folder except the Database foldershould be backed up (Your Secure Perfect graphics cannot be converted toFCWnx 7.7 and do not need to be backed up). This includes the Designs,Images, Video, and Signature folders. You can use any backup program youwant and any storage media such as an external hard drive, USB flash drive, CD,or a network folder. Back up the Database folder using the Backup and RestoreMaintenance Utility, which is explained in the following section. Verify that yourbackups work correctly. All designs, images, video, and signatures need to berestored once FCWnx 7.7 is installed.Back up SP or FCWnx databasesNote: Custom stored procedures or triggers added to the Secure Perfectdatabases need to be removed. You can recreate custom procedures or triggersafter the conversion is complete.Backup Secure Perfect databasesTo back up your Secure Perfect databases:1. Create a folder in your system where the backup files will be stored.2. Click Start, Programs, Secure Perfect, and then SPMaintenance Utility.If this utility is not found in the Start menu, then go to the Secure Perfectdirectory and double-click the file: Maintenance.exe3. In the Maintenance window, click Backup.4. In the Maintenance - [Backup] destination window, accept the default Login of“sa” and enter the password for sa. If you have not already done so, westrongly suggest that you assign a unique password of your choice.5. Navigate to the drive and directory folder in your system where the backupfiles will be stored. Double-click to open the Destination folder.6. Holding down the left mouse button, drag and drop the destination folder ontoeach of the fields:• SecurePerfect• SecurePerfectArchiveFCWnx 7.7 Upgrade Manual 17

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7• SecurePerfectHistoryThe BAK files in each field will be named automatically to include thedirectory path, file name, date, and time.7. If you choose not to back up a specific database, clear the check box at theend of that field. If the check box is checked but no destination is entered inthe database field, backup of that database file does not occur.8. Click Backup.9. The backup process begins. When backup is complete, a dialog box displaysa message verifying the successful backup of the chosen databases.10. Click OK.11. Exit the Maintenance window.12. If Imaging is installed, it must be uninstalled before continuing with theupgrade. Refer to “Uninstall Imaging software - SP3.1 only” on page 7.Otherwise, continue to “Uninstall Microsoft SQL Server Desktop Engine” onpage 7.Backup FCWnx databasesNote: Custom stored procedures or triggers added to the FCWnx databasesneed to be removed. You can recreate custom procedures or triggers after theconversion is complete.To back up your FCWnx databases:1. Create a folder in your system where the backup files will be stored.2. Click Start, Programs, Facility Commander Wnx, and then FCWnxMaintenance Utility.If this utility is not found in the Start menu, then go to the GE, FCWnx,SecureScripts directory and double-click the file: DatabaseMaintenance.exeThe Database Maintenance window opens.3. Click Backup. The Database Maintenance - [Backup] destination windowopens.4. Select the databases that you want to backup by checking the check box.• Main• Archive• History5. Click Browse to navigate to the drive and directory folder in your systemwhere the backup files will be stored.18 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7The BAK files in each field will be automatically named, to include thedirectory path, file name, date, and time.6. If you choose not to back up any of the three databases, clear the check box.If the check box is checked but no destination is entered in the database field,backup of that database file will not occur.7. Accept the default Login of “sa” and enter the password for “sa.” The defaultpassword assigned for the “sa” user is master.8. Click Backup. The backup process begins. When backup is complete, adialog box displays a message verifying the successful backup of the chosendatabases.9. Click OK.10. Exit the Database Maintenance window.Stop FCWnx 7.7 servicesThe FCWnx software uses six services:• FCWnx Diagnostics controls the diagnostic information log.• FCWnx Manager controls the communication to and from the controllers andvideo devices.• FCWnx WCF is used to integrate external devices into FCWnx.• FCWnx System Manager coordinates the communications of data betweencomputers and handles FCWnx licensing.• FCWnx Media Server coordinates communications with video devices anddistributing video to clients.• FCWnx WebService coordinates communications for Video ManagementControl (VMC).To stop the FCWnx services:1. Shut down all client applications to ensure that any work in progress is saved.2. Click Start, Settings, Control Panel, Administrative Tools, then Services.3. Right-click FCWnx Diagnostics, and then click Stop. A message displaysinforming you that the other services also stop.4. Click Yes. All other services shut down and lastly, Diagnostics shuts down.FCWnx 7.7 Upgrade Manual 19

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7Restore SP or FCWnx databases on the FCWnx 7.7serverThese restore procedures are guidelines only.Note: When you restore the SP or FCWnx databases, you replace the defaultdatabases that are created during the FCWnx 7.7 installation.To restore the SP or FCWnx databases backup:1. Click Start, Programs, Facility Commander Wnx, then Database MaintenanceUtility.If this utility is not found in the Start menu, then go to the GE, FCWnx,SecureScripts directory and double-click the file: DatabaseMaintenance.exeThe Database Maintenance window opens.2. Click Restore. The Database Maintenance - [Restore] destination windowopens.3. Select the databases that you want to restore by checking the check box.• Main• Archive• History4. Click Browse to navigate to the drive and directory folder in your systemwhere the backup files are stored.5. If you choose not to restore any of the three databases, clear the check box.If the check box is checked but no destination is entered in the database field,restore of that database file will not occur.6. Accept the default Login of “sa” and enter the password for “sa.” The defaultpassword assigned for the “sa” user is SecurityMaster08 (case sensitive).Note: Although you cannot change the password here, UTC Fire & Securityrecommends assigning a unique SQL system administrator password to yourdatabase using the FCWnx Maintenance Utility.7. Click Restore. A dialog opens confirming that you turned off FCWnx services.Click Yes.8. The restoration process begins. When restoration is complete, a dialog boxdisplays a message, verifying the restoration of the chosen databases. ClickOK.9. Exit Restore. The database restoration is complete.20 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7Copy images and signatures (if required)FCWnx 7.7 does not automatically create Images or Signature folders. If youbacked up images or signature folders, you must create these folders on theFCWnx 7.7 file server, and then copy the backup files prior to converting the SPor FCWnx databases.Note: FCWnx stores the images and signatures in the database after theconversion. These folder are not needed after the conversion.To copy images and signature folders:1. Create an Images and a Signature folder on the FCWnx file server computerin C:\Program Files\GE\FCWnx.2. Copy the image and signature files from the SP or FCWnx backup source intothe appropriate folder on the FCWnx file server computer.3. If you backed up to a CD, you need to change the attribute from read-onlyafter you restore.Run Create FCWnx DatabaseThe Create FCWnx Database utility converts the SP or FCWnx database formatto FCWnx 7.7 database format.Note: Custom stored procedures or triggers added to the SP or FCWnxdatabases need to be removed. You can recreate custom procedures or triggersafter the conversion is complete.To run Create FCWnx Database on your FCWnx 7.7 server computer:1. Click Programs, Facility Commander Wnx, and then Create FCWnxDatabase. The Select FCWnx Edition window displays.2. Select Professional Edition, and then click Next. The Create/ConvertDatabase window displays.3. Enter your “sa” password, and then click Next. A warning message displaysstating that this application is currently operating with an earlier version ofSecure Perfect or FCWnx.4. Click Yes to proceed. The Convert Database window displays.5. Click Convert Database. A status bar displays the progress of the conversion.Upon completion, the message: Secure Perfect or FCWnx Databasesuccessfully converted! is displayed.Note: During the conversion, the new daylight saving feature is automaticallyenabled.FCWnx 7.7 Upgrade Manual 21

Upgrading SP or FCWnx Professional Servers to FCWnx 7.76. Click OK.License your FCWnx systemAt this time, you must re-license your FCWnx system. Refer to the License andSet Security Settings for your FCWnx System chapter of the installation manualfor complete instructions on obtaining and entering a license.Restore designs and video to the FCWnx serverThis step restores the SP or FCWnx designs and video to the FCWnx 7.7 servercomputer.Note: The latest third party video drivers are located on the Video Drivers DVD inyour FCWnx 7.7 media kit. After performing an upgrade, you must uninstall theold driver, and then reinstall the latest version driver on all existing server andclient computers (as required).To restore designs and video:1. Copy the design files from the SP or FCWnx backup source into the Designsfolder on the FCWnx server computer.Note: If you had a previous version of badge designer that created files with aGDR extension, you are prompted to save the file as a DGN when you edit abadge design for the first time.2. Copy the video files from the SP or FCWnx backup source into the Videofolder on the FCWnx server computer.3. If you backed up to a CD, you need to change the attribute from read-onlyafter you restore.Activate Enable Unique & Required Employee NumberDuring the process of converting a database, the system checks for possibleblank or duplicate employee numbers in the database.Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitivedefault login passwords. When upgrading from a version of Secure Perfect 4.0 orearlier, you may experience a problem logging in. If you have never changed it,your Secure Perfect default password may be set to initial caps, as in “Master”and not ‘master.’22 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7To activate Enable unique & required Employee Number:1. Log in to FCWnx as one of your previously defined operators and open thePreference form to display the Settings tab.2. If the Enable unique & required Employee Number check box is checked andunavailable, all converted person records have unique employee numbers. Allfuture person records must have a unique employee number before therecord can be saved. Proceed to ““Upgrade client computers” on page 14”.3. If the Enable unique & required Employee Number check box is not checked,this is an indication that duplicate or blank employee number records exist inthe database.4. At this time, you have the option to choose one of two preferences:• Do nothing and continue to allow blank or duplicate employee numbers inperson records (the Enable unique & required Employee Number checkbox remains clear).— or —• Set a control that requires all person records to have an entry in theEmployee number field.5. If you choose to require all person records to have a unique employeenumber, select Enable unique & required Employee Number, and then clickSave. A message displays informing you: The Employee number field on thePerson Form will be required and unique. Once this is enabled, it cannot bechanged back. Do you want to continue with this change?6. Click Yes. A second message displays: Could not enable unique and requiredEmployee number. Duplicates already exist or field is empty in the database.Refer to the Diagnostic Logfile.7. Navigate to the logfile. The message in the logfile informs you that FacilityCommander Wnx generated a text file and placed the file in the Logs folder ofthe FCWnx server computer.8. Navigate to the duplicate employee numbers log file:\Logs\DuplicateEmployeeNumbers.txtOpen the file using any text-file editor, locate the problematic person records,and use the system to assign a unique employee number to each.9. When all records in the .TXT file list have a unique employee number, returnto the Preference form, check the Enable unique & required EmployeeNumber check box, and Save.10. If you cannot save and again receive additional messages, you must repeatthe process, steps 5 through 9.FCWnx 7.7 Upgrade Manual 23

Upgrading SP or FCWnx Professional Servers to FCWnx 7.711. The selection to require all person records to have a unique employeenumber cannot be reversed and all newly added person records must have aunique employee number.Upgrade client computersNow that you have upgraded your server computer, you need to upgrade allnetworked client computers (those that are running as client to the databaseserver computer.) Refer to Chapter 4 “Upgrading SP or FCWnx client computersto FCWnx 7.7” on page 65.Set controllers online and flash with application codeAll offline credential and alarm transactions are uploaded to the server after theconversion process and stored in the appropriate history table. Allow all theoffline transactions to be processed before flashing controllers to the latestfirmware to minimize data loss. The duration of time that the upload takesdepends on the number of transactions stored and the length of time that theserver was not communicating with the controllers. This might be a few minutesor several hours.Before setting controllers online or flashing with new application code, review““Controller configuration notes” on page 82”.For instructions on flashing controllers, refer to the applicable controllerinstallation manual. While FCWnx software will communicate with controllersflashed with 3.x or later firmware, you will not be able to take advantage of thenew features provided by the latest firmware.Uninstall SP or FCWnx from the originalcomputerOnce FCWnx is installed, configured, and running on the new computer, you mayuninstall SP or FCWnx from the original computer. Depending on the operatingsystem of your old computer, the uninstall process may vary from the followingprocedure.To uninstall SP or FCWnx:1. Click Start, Settings, Control Panel, then Add/Remove Programs.24 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Professional Servers to FCWnx 7.72. Click Secure Perfect or FCWnx. You may need to scroll down.3. Click Remove. You are asked to confirm the uninstall.4. Click Yes. The Secure Perfect or FCWnx program is removed.If required, uninstall Imaging software fromthe original computerImaging may now be uninstalled from your original computer.To uninstall Imaging software from the original computer:1. Log in as a user with local administrator rights.2. Click Start, select Settings, Control Panel, and then Add/Remove Programs.3. On the Add/Remove Program Properties page, select Imaging Option 1.2.4. Click Change/Remove.5. On the Choose Setup Language page, select English.6. Click OK. The Install Shield Wizard progress screen displays.7. A Confirm File Deletion popup displays. When asked, Do you want tocompletely remove the selected application and all of its components? clickOK.8. The system displays the message: InstallShield Wizard has finishedperforming maintenance operations on Imaging Option 1.2. Select Yes torestart your computer at this time. Click Finish.9. You are returned to the Add/Remove Programs screen. Your system restartsat this time.Remove Microsoft SQL Server DesktopEngine (MSDE) from the original computerNote: Removing Microsoft SQL Server Desktop Engine (MSDE) does not deleteSecure Perfect or FCWnx databases; however, the database files are notaccessible because the engine to access and control the database will beremoved.FCWnx 7.7 Upgrade Manual 25

Upgrading SP or FCWnx Professional Servers to FCWnx 7.7Before you remove MSDE:1. Stop any applications that are currently using the SQL Server Desktop Enginesoftware.2. Back up your database files.To remove Microsoft SQL Server Desktop Engine (MSDE) software:1. Click Start, Settings, Control Panel, then Add/Remove Programs.2. Select Microsoft SQL Server Desktop Engine (SPSQL) from the CurrentlyInstalled Programs list, verify that you want to delete, and then click Remove.A progress bar displays during the uninstall.3. When the uninstall process completes, exit the Control Panel and startWindows Explorer. Navigate to your hard drive, typically,C:\Program Files\Microsoft SQL Server folder, select, and delete. If it exists,select the Microsoft SQL ServerMSSQL$SPSQL folder and delete.4. Exit Windows Explorer, click Start, and then Run. In the Run window, enterregedit, and then click OK. Registry Editor opens.Caution: Using the Registry Editor incorrectly can cause serious problemsthat may require you to re-install your operating system. Neither UTC Fire &Security nor Microsoft guarantee that problems resulting from the incorrectuse of Registry Editor can be solved. Use Registry Editor at your own risk!5. In the Registry Editor window, locate and expand theHKEY_LOCAL_MACHINE\Software\Microsoft key.6. Locate, select, and delete the following keys:Microsoft SQL ServerMSSQLServer7. Exit Registry Editor.8. Restart the computer.26 FCWnx 7.7 Upgrade Manual

Chapter 2Upgrading SP or FCWnxEnterprise Servers toFCWnx 7.7SummaryThis chapter provides instructions for upgrading your Secure Perfect Enterprisesystems. Follow these instructions in the order presented.ContentOverview 28Scenario 1 - FCWnx 7.7 server computer will be the same computer as theexisting SP or FCWnx computer 29Before you begin 29Note all SP or FCWnx operator passwords 29Stop SP or FCWnx services on the server 29Back up the SP or FCWnx folder 30Back up SP or FCWnx databases using Microsoft SQL Server 31Uninstall Imaging software - SP3.1 only 33Install FCWnx 7.7 33Stop FCWnx 7.7 services 34Restore SP or FCWnx databases to FCWnx 7.7 server 35Copy images and signatures (if required) 36Run Create FCWnx Database 36License your FCWnx system 37Restore designs and video to the FCWnx server 37Activate Enable Unique & Required Employee Number 38Upgrade client computers 39Set controllers online and flash with application code 39FCWnx 7.7 Upgrade Manual 27

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7Scenario 2 - FCWnx 7.7 server computer will be a different computer than theexisting SP or FCWnx computer 40Before you begin 40Note all SP or FCWnx operator passwords 40Set up FCWnx 7.7 server 40Set all controllers offline 41Stop SP or FCWnx services on the server 41Back up the SP or FCWnx folder 42Back up SP or FCWnx databases using Microsoft SQL Server 43Stop FCWnx 7.7 services 45Restore SP or FCWnx databases to FCWnx 7.7 server 45Copy images and signatures (if required) 46Run Create FCWnx Database 47License your FCWnx system 48Restore designs and video to the FCWnx server 48Activate Enable Unique & Required Employee Number 48Upgrade client computers 50Set controllers online and flash with application code 50Uninstall SP or FCWnx from the original computer 50If required, uninstall Imaging software from the original computer 51OverviewYou may follow one of two scenarios when converting your Secure Perfect orFCWnx databases to FCWnx 7.7:Scenario 1. The FCWnx server computer will be the same computer as theexisting SP or FCWnx computer. Scenario 1 begins on page 29.Scenario 2. The FCWnx server computer will be a different computer than theexisting SP or FCWnx computer. Scenario 2 begins on page 40.28 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7Scenario 1 - FCWnx 7.7 server computer willbe the same computer as the existing SP orFCWnx computerIf your FCWnx Enterprise server computer will be the same computer as yourexisting SP3.1 system, then follow the instructions in this section. This scenariofollows a specific sequence of steps. Follow these steps in the order presented.Each one of these steps is explained in more detail in the sections that follow.Before you beginBefore you upgrade, make sure that:• All SP or FCWnx applications, such as DiagView, are closed• All clients are logged off• All client services are stoppedTo perform the upgrade, log in as a user with administrative rights, such asadministrator.Note all SP or FCWnx operator passwordsOperator login passwords are case sensitive in FCWnx. Before you upgrade,note the exact case used in all of your SP or FCWnx operator login passwords.Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitivedefault login passwords. When upgrading from a version of Secure Perfect 4.0 orearlier, you may experience a problem logging in. If you have never changed it,your Secure Perfect default password may be set to initial caps, as in “Master”and not “master.”Stop SP or FCWnx services on the serverThe SP or FCWnx services run regardless of whether anyone is logged intoWindows or the application, as long as the services are set for automatic startup.In other words, if the computer is turned on, then the services are running. Tocontinue this upgrade, the services must be stopped on all SP or FCWnxcomputers.Note: Shutting down the SP or FCWnx services shuts down any clients currentlyconnected to the server without saving any work in progress.FCWnx 7.7 Upgrade Manual 29

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7To stop services on the SP or FCWnx server computer and all clients:1. You must be logged in as the administrator user. If not, log out and log backin as a user with these permissions.2. Click Start, Settings, Control Panel, Administrative Tools, then Services. TheServices window displays. Locate the SP or FCWnx services.Secure Perfect• Secure Perfect Diagnostics• Secure Perfect Manager• Secure Perfect System ManagerFCWnx• FCWnx Diagnostics• FCWnx Manager• FCWnx Media Server• FCWnx System Manager• FCWnx WebServiceIf the Status columns are blank, then the services are not running and do notneed to be stopped. Skip to step 5.If the Status columns display Started, then the services are running and needto be stopped.3. Select Secure Perfect Diagnostics or FCWnx Diagnostics service, and thenclick Stop. Stopping the Diagnostics service stops all other FCWnx services ifYes is clicked in the Stop Other Services Window. The Status columns shouldnow be blank.4. If the Secure Perfect API or FCWnx API service is running, stop that servicenow.5. Exit the Services application.Back up the SP or FCWnx folderEverything in your existing SP or FCWnx folder except the Database foldershould be backed up (Your Secure Perfect graphics cannot be converted toFCWnx 7.7 and do not need to be backed up). This includes the Designs,Images, Video, and Signature folders. You can use any backup program youwant and any storage media such as an external hard drive, USB flash drive, CD,or a network folder. Back up the Database folder using the Backup and RestoreMaintenance Utility, which is explained in the following section. Verify that yourbackups work correctly. All designs, images, video, and signatures need to berestored once FCWnx 7.7 is installed.30 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7Back up SP or FCWnx databases using Microsoft SQLServerBack up the SecurePerfect, SecurePerfectArchive, and SecurePerfectHistorydatabases on your SP or FCWnx server computer.Note: Custom stored procedures or triggers added to the Secure Perfectdatabases need to be removed. You can recreate custom procedures or triggersafter the conversion is complete.To back up your Secure Perfect or FCWnx databases using Microsoft SQL2000 Enterprise Manager:1. Click Start, Programs, Microsoft SQL Server, then Enterprise Manager.2. Click Microsoft SQL Servers.3. Click SQL Server Group.4. Click the name of your server.5. Click Databases.6. Right-click SecurePerfect. The SQL Server Enterprise Manager -SecurePerfect Shortcut menu displays.7. Click All Tasks, and then click Backup Database. The SQL Server Backupdialog box displays.8. In the Name field, you can keep the default or choose a different name.9. Select the Database - complete option button.10. Under the Destination, you can choose either a file name or a device, such asa tape. (The first time you perform this function, you are required to create thedevice by clicking Add.) We recommend that you select the device or a file ona network.11. You may select either Overwrite existing media or Append to media. Thelatter option is useful when using a tape that can hold a large quantity of data.12. You can schedule the backup by checking the Schedule check box. Thebutton with the three dots is now enabled, which allows you to edit theschedule. We recommend that you refer to the SQL Help for moreinformation.13. Click OK to start the backup. A Backup Progress dialog box displays.14. When the Backup operation has been completed successfully screendisplays, click OK.15. Repeat steps 6 through 14 for your other two databases:SecurePerfectHistory and SecurePerfectArchive.FCWnx 7.7 Upgrade Manual 31

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.716. Exit the Microsoft SQL Server Enterprise Manager application.To back up your Secure Perfect or FCWnx databases using Microsoft SQL2005/2008 Server Management Studio:1. Verify that you have the correct permission level to access the database. Werecommend logging on as Administrator “sa” or whatever the currentAdministrator login assigned at installation.2. Click Start, Programs, Microsoft SQL Server 2005/2008, and then SQLServer Management Studio.3. In the Connect to Server window, verify that the Login and password arecorrect, and then click Connect.4. Navigate to and open the Databases folder. This procedure may take severalminutes.5. Right-click SecurePerfect. The shortcut menu displays.6. Click Tasks, and then Back Up. The Backup Database dialog box displays.7. In the Backup type drop-down box, select Full.8. In the Name field, you can keep the default or choose a different name.9. Under the Destination, you can choose either Disk or Tape.10. Edit the file path name as appropriate for the folder that you have created toreceive the database. Do not change the database name. Click OK.11. In the Select a page pane, click on Options to display the Options page.12. You may select either Overwrite all existing backup sets or Append to theexisting backup set. The latter option is useful when using a tape that canhold a large quantity of data. We recommend that you append to the file.13. You can schedule the backup. We recommend that you refer to the SQL Helpfor more information.14. We recommend that you select Verify backup when finished option toguarantee that you perform a good backup.15. Click OK to start the backup.16. When the Backup operation has been completed successfully windowdisplays, click OK.17. Repeat steps 5 through 16 for the SecurePerfectArchive andSecurePerfectHistory databases.18. Exit the Microsoft SQL Server Management Studio application.32 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7Uninstall Imaging software - SP3.1 onlyImaging needs to be uninstalled to proceed with the upgrade.To uninstall Imaging software:1. Log in as the local administrator user.2. Click Start, select Settings, Control Panel, and then Add/Remove Programs.3. On the Add/Remove Program Properties page, select Imaging Option 1.2.4. Click Change/Remove.5. On the Choose Setup Language page, select English.6. Click OK. The Install Shield Wizard progress screen displays.7. You receive a Confirm File Deletion popup. When asked, Do you want tocompletely remove the selected application and all of its components? clickOK.8. You receive a Maintenance Complete screen; Install Shield Wizard hasfinished performing maintenance operations on Imaging Option 1.2. SelectYes to restart your computer at this time. Click Finish.9. You are returned to the Add/Remove Programs screen. Your system restartsat this time.Install FCWnx 7.7To install the FCWnx 7.7 application:1. You must be logged in as a user with local administrator rights. If not, log outand log back in as a user with these permissions.2. Install FCWnx. Refer to the installation manual to complete this step.Here are some items to note about the installation:• Verify that the minimum hardware and software requirements are met andreview the configurations supported.• A confirmation pop-up window opens stating “Do you want to uninstall SPor FCWnx.” Click OK.• An information pop-up window opens stating “Service uninstalled: FCWnxMedia Server.” Click OK.• The SP or FCWnx application is uninstalled. If the uninstall does notproceed (hangs), refer to “Installing and uninstalling” on page 84.)• FCWnx installs in your existing Secure Perfect or FCWnx folder.FCWnx 7.7 Upgrade Manual 33

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7• The Create FCWnx Database utility automatically launches.• The license application automatically launches. Do not license at this time(as instructed in the sequence). You will license your system after thedatabase is converted.• The SecurityCnfg utility automatically launches immediately following thelicense application. This application assists you in configuring firewall andDCOM settings on your computer. Check with your IT department forcompany-specific network settings.For machines running Windows 2003, you must be logged in with localadministrator rights to run the SecurityCnfg Utility. If you are not, log off andlog back on as a user with these permissions.For machines running Windows 2008, you must be logged in as the localadministrator to run the SecurityCnfg Utility. If you are not, log off and logback on as the local administrator.Stop FCWnx 7.7 servicesThe FCWnx software uses six services:• FCWnx Diagnostics controls the diagnostic information log.• FCWnx Manager controls the communication to and from the controllers andvideo devices.• FCWnx System Manager coordinates the communications of data betweencomputers and handles FCWnx licensing.• FCWnx WCF is used to integrate external devices into FCWnx.• FCWnx Media Server coordinates communications with video devices anddistributing video to clients.• FCWnx WebService coordinates communications for Video ManagementControl (VMC).To stop the FCWnx services:1. Shut down all client applications to ensure that any work in progress is saved.2. Click Start, Settings, Control Panel, Administrative Tools, then Services.3. Right-click FCWnx Diagnostics, and then click Stop. A message displaysinforming you that the other services also stop.4. Click Yes. All other services shut down and lastly, Diagnostics shuts down.34 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7Restore SP or FCWnx databases to FCWnx 7.7 serverThe Secure Perfect and FCWnx databases need to be restored to the SPSQLinstance of Facility Commander Wnx. The following steps are only guidelines foryou to follow.Note: When restoring the SP or FCWnx databases, you replace the databasesthat were created during the FCWnx installation.If you are:• Not familiar with Microsoft SQL Server, use the instructions below.• Familiar with Microsoft SQL Server, restore the three databases and thenproceed with “Using Microsoft SQL Server” below.Using Microsoft SQL ServerTo restore the SP or FCWnx databases to the FCWnx 7.7 server:1. Click Start, Programs, Microsoft SQL Server, and then SQL ServerManagement Studio.2. In the Connect to Server window, select your Facility Commander Wnx 7.7server, verify the password, and then click Connect.3. Navigate to the Databases folder.4. In the Databases folder, right-click SecurePerfect or FCWnx to display theshortcut menu.5. Select Tasks, Restore, then Database. The Restore Database windowdisplays. If not, select it.6. In the To database field, select SecurePerfect or FCWnx.7. Select From device, and then click ... to display the Specify Backup window.8. Click Add and navigate to the backup file. Click Ok.If the backup file is on another computer in your network, create a folder onyour computer, then move the file to your FCWnx 7.7 computer into the newlycreated folder.The one file to be restored should look similar to:c:\Program Files\Microsoft SQL Server\Backup\ SecurePerfect.bak9. Click OK to close the Specify Backup window.10. Select the backup set you just added by checking the Restore check box.11. In the Select a page navigation pane, select Options.FCWnx 7.7 Upgrade Manual 35

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.712. In the Restore the database files as: windowpane, edit the path name tomatch the installation path of FCWnx.13. In the Restore options section, select Overwrite the existing database.14. Click OK. The Progress windowpane shows the progress of the restoration.15. Upon completion, a dialog box displays with a message stating the databasewas restored successfully. Click OK to close the dialog box.16. Repeat steps 4 through 15 for the SecurePerfect or FCWnx Archive andHistory databases.17. Exit SQL Server Management Studio.Copy images and signatures (if required)FCWnx 7.7 does not automatically create Images or Signature folders. If youbacked up images or signature folders, you must create these folders on theFCWnx 7.7 file server, and then copy the backup files prior to converting the SPor FCWnx databases.Note: FCWnx stores the images and signatures in the database after theconversion. These folder are not needed after the conversion.To copy images and signature folders:1. Create an Images and a Signature folder on the FCWnx file server computerin C:\Program Files\GE\FCWnx.2. Copy the images and signature files from the SP or FCWnx backup sourceinto the appropriate folder on the FCWnx file server computer.3. If you backed up to a CD, you need to change the attribute from read-onlyafter you restore.Run Create FCWnx DatabaseThe Create FCWnx Database utility converts the SP or FCWnx database formatsto FCWnx 7.7 database format.Note: Custom stored procedures or triggers added to the SP or FCWnxdatabases need to be removed. You can recreate custom procedures or triggersafter the conversion is complete.To run Create FCWnx Database on your FCWnx 7.7 server computer:1. Click Programs, Facility Commander Wnx, and then Create FCWnxDatabase. The Select FCWnx Edition window displays.36 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.72. Select Enterprise Edition, and then click Next. The Create/Convert Databasewindow displays.3. Enter your “sa” password, and then click Next. A warning message displaysstating that this application is currently operating with an earlier version ofSecure Perfect or FCWnx.4. Click Yes to proceed. The Convert Database window displays.5. Click Convert Database. A status bar displays the progress of the conversion.Upon completion, the message Secure Perfect or FCWnx Databasesuccessfully converted! opens.Note: During the conversion, the new daylight saving feature is automaticallyenabled.6. Click OK.License your FCWnx systemAt this time, you must re-license your FCWnx system. Refer to the License andSet Security Settings for your FCWnx System chapter of the installation manualfor complete instructions on obtaining and entering a license.Restore designs and video to the FCWnx serverThis step restores the SP or FCWnx designs and video to the FCWnx 7.7 servercomputer.Note: The latest third party video drivers are located on the Video Drivers DVD inyour FCWnx 7.7 media kit. After performing an upgrade, you must uninstall theold driver, and then reinstall the latest version driver on all existing server andclient computers (as required).To restore designs and video:1. Copy the design files from the SP or FCWnx backup source into the Designsfolder on the FCWnx server computer.Note: If you had a previous version of badge designer that created files with aGDR extension, you are prompted to save the file as a DGN when you edit abadge design for the first time.2. Copy the video files from the SP or FCWnx backup source into the Videofolder on the FCWnx server computer.3. If you backed up to a CD, you need to change the attribute from read-onlyafter you restore.FCWnx 7.7 Upgrade Manual 37

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7Activate Enable Unique & Required Employee NumberDuring the process of converting a database, the system checks for possibleblank or duplicate employee numbers in the database.Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitivedefault login passwords. When upgrading from a version of Secure Perfect 4.0 orearlier, you may experience a problem logging in. If you have never changed it,your Secure Perfect default password may be set to initial caps, as in “Master”and not ‘master.’To activate Enable Unique & Required Employee Number:1. Log in to FCWnx as one of your previously defined operators and open thePreference form to display the Settings tab.2. If the Enable unique & required Employee Number check box is checked andunavailable, all converted person records have unique employee numbers. Allfuture person records must have a unique employee number before therecord can be saved. Proceed to “Upgrade client computers” on page 39.3. If the Enable unique & required Employee Number check box is not checked,this is an indication that duplicate or blank employee number records exist inthe database.4. At this time, you have the two options:• Do nothing and continue to allow blank or duplicate employee numbers inperson records (the Enable unique & required Employee Number checkbox remains clear).— or —• Set a control that requires all person records to have an entry in theEmployee number field.5. If you choose to require all person records to have a unique employeenumber, select Enable unique & required Employee Number, and then clickSave. A message displays informing you: The Employee number field on thePerson Form will be required and unique. Once this is enabled, it cannot bechanged back. Do you want to continue with this change?6. Click Yes. A second message displays: Could not enable unique and requiredEmployee number. Duplicates already exist or field is empty in the database.Refer to the Diagnostic Logfile.7. Navigate to the logfile. The message in the logfile informs you that FacilityCommander Wnx generated a text file and placed the file in the Logs folder ofthe FCWnx server computer.8. Navigate to the duplicate employee numbers log file:38 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7\Logs\DuplicateEmployeeNumbers.txtOpen the file using any text-file editor, locate the problematic person records,and use the system to assign a unique employee number to each.9. When all records in the .TXT file list have a unique employee number, returnto the Preference form, select the Enable unique & required EmployeeNumber check box, and Save.10. If you cannot save and again receive additional messages, you must repeatthe process, steps 5 through 9.11. The selection to require all person records to have a unique employeenumber cannot be reversed and all newly added person records must have aunique employee number.Upgrade client computersNow that you have upgraded your server computer, you need to upgrade allnetworked client computers (those that are running as client to the databaseserver computer.) Refer to Chapter 4 “Upgrading SP or FCWnx client computersto FCWnx 7.7” on page 65.Set controllers online and flash withapplication codeAll offline credential and alarm transactions are uploaded to the server after theconversion process and stored in the appropriate history table. Allow all theoffline transactions to be processed before flashing controllers to the latestfirmware to minimize data loss. The duration of time that the upload takesdepends on the number of transactions stored and the length of time that theserver was not communicating with the controllers. This might be a few minutesor several hours.Before setting controllers online or flashing with new application code, review““Controller configuration notes” on page 82”.For instructions on flashing controllers, refer to the Controller Firmware Toolsdocument on the FCWnx Documentation CD. While FCWnx software willcommunicate with controllers flashed with 3.x or later firmware, you will not beable to take advantage of the new features provided by the latest firmware.FCWnx 7.7 Upgrade Manual 39

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7Scenario 2 - FCWnx 7.7 server computer willbe a different computer than the existing SPor FCWnx computerIf your server computer will be a different computer than your existing SecurePerfect computer, then follow the instructions in this section. This scenariofollows a specific sequence of steps. Follow these steps in the order presented.Each one of these steps is explained in more detail in the sections that follow.Before you beginBefore you upgrade, make sure that:• All SP or FCWnx applications, such as DiagView, are closed.• All clients are logged off.• All client services are stopped.To perform the upgrade, log in as a user with administrative rights, such asadministrator.Note all SP or FCWnx operator passwordsOperator login passwords are case sensitive in FCWnx. Before you upgrade,note the exact case used in all of your SP or FCWnx operator login passwords.Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitivedefault login passwords. When upgrading from a version of Secure Perfect 4.0 orearlier, you may experience a problem logging in. If you have never changed it,your Secure Perfect default password may be set to initial caps, as in “Master”and not “master.”Set up FCWnx 7.7 serverRefer to the installation manual to complete this step.To set up the new FCWnx 7.7 server:1. Since your new FCWnx 7.7 database server is a different computer than yourcurrent SP or FCWnx server, configure the FCWnx 7.7 computer now. First,verify that the minimum hardware and software requirements are met andreview the configurations supported. Then, install and set up:• Hardware (such as the monitor and network board)40 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7• MS Windows 2003 Server with SQL Server 2005— or —MS Windows 2008 Server with SQL Server 20082. You must be logged in as a user with local administrator rights. If not, log outand log back in as a user with these permissions.3. Install FCWnx.Here are some items to note about the installation:• The Create FCWnx Database utility automatically launches and creates ablank database. Later in the process we will restore the original databaseand run this utility again.• The license application automatically launches. Do not license at this time(as instructed in the sequence). You will license your system after thedatabase is converted.• The SecurityCnfg utility automatically launches immediately following thelicense application. This application assists you in configuring firewall andDCOM settings on your computer. Check with your IT department forcompany-specific network settings.Set all controllers offlineSince you are setting up a new system, you now need to set the controllersoffline until after you set up your new system. Log in to Secure Perfect and set allcontrollers offline. For detailed procedures on setting controllers offline, refer tothe applicable Secure Perfect or FCWnx User Guide or Help.Stop SP or FCWnx services on the serverThe SP or FCWnx services run regardless of whether anyone is logged intoWindows or the application, as long as the services are set for automatic startup.In other words, if the computer is turned on, then the services are running. Tocontinue this upgrade, the services must be stopped on all SP or FCWnxcomputers.Note: Shutting down the SP or FCWnx services shuts down any clients currentlyconnected to the server without saving any work in progress.To stop services on the SP or FCWnx server computer and all clients:1. You must be logged in as the administrator user. If not, log out and log backin as a user with these permissions.FCWnx 7.7 Upgrade Manual 41

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.72. Click Start, Settings, Control Panel, Administrative Tools, and then Services.The Services window displays. Locate the SP or FCWnx services.Secure Perfect• Secure Perfect Diagnostics• Secure Perfect Manager• Secure Perfect System ManagerFCWnx• FCWnx Diagnostics• FCWnx Manager• FCWnx Media Server• FCWnx System Manager• FCWnx WebServiceIf the Status columns are blank, then the services are not running and do notneed to be stopped. Skip to step 5.If the Status columns display Started, then the services are running and needto be stopped.3. Select Secure Perfect Diagnostics or FCWnx Diagnostics service, and thenclick Stop. Stopping the Diagnostics service stops all other FCWnx services ifYes is clicked in the Stop Other Services Window. The Status columns shouldnow be blank.4. If the Secure Perfect API or FCWnx API service is running, stop that servicenow.5. Exit the Services application.Back up the SP or FCWnx folderEverything in your existing SP or FCWnx folder except the Database foldershould be backed up. This includes the Designs, Images, Video, and Signaturefolders. You can use any backup program you want and any storage media suchas an external hard drive, USB flash drive, CD, or a network folder. Back up theDatabase folder using the Backup and Restore Maintenance Utility, which isexplained in the following section. Verify that your backups work correctly. Alldesigns, images, video, and signatures need to be restored once FCWnx 7.7 isinstalled.42 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7Back up SP or FCWnx databases using Microsoft SQLServerBack up the SecurePerfect, SecurePerfectArchive, and SecurePerfectHistorydatabases on your SP3.1 server computer.Note: Custom stored procedures or triggers added to the Secure Perfectdatabases need to be removed. You can recreate custom procedures or triggersafter the conversion is complete.To back up your Secure Perfect or FCWnx databases using Microsoft SQL2000 Enterprise Manager:1. Click Start, Programs, Microsoft SQL Server, then Enterprise Manager.2. Click Microsoft SQL Servers.3. Click SQL Server Group.4. Click the name of your server.5. Click Databases.6. Right-click SecurePerfect. The SQL Server Enterprise Manager -SecurePerfect Shortcut menu displays.7. Click All Tasks, then Backup Database. The SQL Server Backup dialog boxdisplays.8. In the Name field, you can keep the default or choose a different name.9. Select the Database - complete option button.10. Under the Destination, you can choose either a file name or a device, such asa tape. (The first time you perform this function, you are required to create thedevice by clicking Add.) We recommend that you select the device or a file ona network.11. You may select either Overwrite existing media or Append to media. Thelatter option is useful when using a tape that can hold a large quantity of data.12. You can schedule the backup by checking the Schedule check box. Thebutton with the three dots is now enabled, which allows you to edit theschedule. We recommend that you refer to the SQL Help for moreinformation.13. Click OK to start the backup. A Backup Progress dialog box displays.14. When the Backup operation has been completed successfully screendisplays, click OK.15. Repeat steps 6 through 14 for your other two databases:SecurePerfectHistory and SecurePerfectArchive.FCWnx 7.7 Upgrade Manual 43

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.716. Exit the Microsoft SQL Server Enterprise Manager application.To back up your Secure Perfect or FCWnx databases using Microsoft SQL2005/2008 Server Management Studio:1. Verify that you have the correct permission level to access the database. Werecommend logging on as Administrator “sa” or whatever the currentAdministrator login assigned at installation.2. Click Start, Programs, Microsoft SQL Server 2005/2008, and then SQLServer Management Studio.3. In the Connect to Server window, verify that the Login and password arecorrect, then click Connect.4. Navigate to and open the Databases folder. This procedure may take severalminutes.5. Right-click SecurePerfect. The shortcut menu displays.6. Click Tasks, then Back Up. The Backup Database dialog box displays.7. In the Backup type drop-down box, select Full.8. In the Name field, you can keep the default or choose a different name.9. Under the Destination, you can choose either Disk or Tape.10. Edit the file path name as appropriate for the folder that you have created toreceive the database. Do not change the database name. Click OK.11. In the Select a page pane, click on Options to display the Options page.12. You may select either Overwrite all existing backup sets or Append to theexisting backup set. The latter option is useful when using a tape that canhold a large quantity of data. We recommend that you append to the file.13. You can schedule the backup. We recommend that you refer to the SQL Helpfor more information.14. We recommend that you select Verify backup when finished option toguarantee that you perform a good backup.15. Click OK to start the backup.16. When the Backup operation has been completed successfully windowdisplays, click OK.17. Repeat steps 5 through 16 for the SecurePerfectArchive andSecurePerfectHistory databases.18. Exit the Microsoft SQL Server Management Studio application.44 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7Stop FCWnx 7.7 servicesThe FCWnx software uses six services:• FCWnx Diagnostics controls the diagnostic information log.• FCWnx Manager controls the communication to and from the controllers andvideo devices.• FCWnx WCF is used to integrate external devices into FCWnx.• FCWnx System Manager coordinates the communications of data betweencomputers and handles FCWnx licensing.• FCWnx Media Server coordinates communications with video devices anddistributing video to clients.• FCWnx WebService coordinates communications for Video ManagementControl (VMC).To stop the FCWnx services:1. Shut down all client applications to ensure that any work in progress is saved.2. Click Start, Settings, Control Panel, Administrative Tools, then Services.3. Right-click FCWnx Diagnostics, and then click Stop. A message displaysinforming you that the other services also stop.4. Click Yes. All other services shut down and lastly, Diagnostics shuts down.Restore SP or FCWnx databases to FCWnx 7.7 serverThe Secure Perfect and FCWnx databases need to be restored to the SPSQLinstance of Facility Commander Wnx. The following steps are only guidelines foryou to follow.Note: When restoring the SP or FCWnx databases, you replace the databasesthat were created during the FCWnx installation.If you are:• Not familiar with Microsoft SQL Server, use the instructions below.• Familiar with Microsoft SQL Server, restore the three databases and thenproceed with “Using Microsoft SQL Server” below.Using Microsoft SQL ServerTo restore the SP or FCWnx databases to the FCWnx 7.7 server:1. Click Start, Programs, Microsoft SQL Server, then SQL Server ManagementStudio.FCWnx 7.7 Upgrade Manual 45

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.72. In the Connect to Server window, select your Facility Commander Wnx 7.7server, verify the password, then click Connect.3. Navigate to the Databases folder.4. In the Databases folder, right-click SecurePerfect or FCWnx to display theshortcut menu.5. Select Tasks, Restore, then Database. The Restore Database windowdisplays. If not, select it.6. In the To database field, select SecurePerfect or FCWnx.7. Select From device, and then click ... to display the Specify Backup window.8. Click Add and navigate to the backup file. Click Ok.If the backup file is on another computer in your network, create a folder onyour computer, then move the file to your FCWnx 7.7 computer into the newlycreated folder.The one file to be restored should look similar to:c:\Program Files\Microsoft SQL Server\Backup\ SecurePerfect.bak9. Click OK to close the Specify Backup window.10. Select the backup set you just added by checking the Restore check box.11. In the Select a page navigation pane, select Options.12. In the Restore the database files as: windowpane, edit the path name tomatch the installation path of FCWnx.13. In the Restore options section, select Overwrite the existing database.14. Click OK. The Progress windowpane shows the progress of the restoration.15. Upon completion, a dialog box displays with a message stating the databasewas restored successfully. Click OK to close the dialog box.16. Repeat steps 4 through 15 for the SecurePerfect or FCWnx Archive andHistory databases.17. Exit SQL Server Management Studio.Copy images and signatures (if required)FCWnx 7.7 does not automatically create Images or Signature folders. If youbacked up images or signature folders, you must create these folders on theFCWnx 7.7 file server, and then copy the backup files prior to converting the SPor FCWnx databases.46 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7Note: FCWnx stores the images and signatures in the database after theconversion. These folder are not needed after the conversion.To copy images and signature folders:1. Create an Images and a Signature folder on the FCWnx file server computerin C:\Program Files\GE\FCWnx.2. Copy the image and signature files from the SP or FCWnx backup source intothe appropriate folder on the FCWnx file server computer.3. If you backed up to a CD, you need to change the attribute from read-onlyafter you restore.Run Create FCWnx DatabaseThe Create FCWnx Database utility converts the SP or FCWnx database formatsto FCWnx 7.7 database format.Note: Custom stored procedures or triggers added to the SP or FCWnxdatabases need to be removed. You can recreate custom procedures or triggersafter the conversion is complete.To run Create FCWnx Database on your FCWnx 7.7 server computer:1. Click Programs, Facility Commander Wnx, and then Create FCWnxDatabase. The Select FCWnx Edition window displays.2. Select Enterprise Edition, and then click Next. The Create/Convert Databasewindow displays.3. Enter your “sa” password, and then click Next. A warning message displaysstating that this application is currently operating with an earlier version ofSecure Perfect or FCWnx.4. Click Yes to proceed. The Convert Database window displays.5. Click Convert Database. A status bar displays the progress of the conversion.Upon completion, the message Secure Perfect or FCWnx Databasesuccessfully converted! opens.Note: During the conversion, the new daylight saving feature is automaticallyenabled.6. Click OK.FCWnx 7.7 Upgrade Manual 47

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7License your FCWnx systemAt this time, you must re-license your FCWnx system. Refer to the License andSet Security Settings for your FCWnx System chapter of the installation manualfor complete instructions on obtaining and entering a license.Restore designs and video to the FCWnx serverThis step restores the SP or FCWnx designs and video to the FCWnx 7.7 servercomputer.Note: The latest third party video drivers are located on the Video Drivers DVD inyour FCWnx 7.7 media kit. After performing an upgrade, you must uninstall theold driver, and then reinstall the latest version driver on all existing server andclient computers (as required).To restore designs and video:1. Copy the design files from the SP or FCWnx backup source into the Designsfolder on the FCWnx server computer.Note: If you had a previous version of badge designer that created files with aGDR extension, you are prompted to save the file as a DGN when you edit abadge design for the first time.2. Copy the video files from the SP or FCWnx backup source into the Videofolder on the FCWnx server computer.3. If you backed up to a CD, you need to change the attribute from read-onlyafter you restore.Activate Enable Unique & Required Employee NumberDuring the process of converting a database, the system checks for possibleblank or duplicate employee numbers in the database.Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitivedefault login passwords. When upgrading from a version of Secure Perfect 4.0 orearlier, you may experience a problem logging in. If you have never changed it,your Secure Perfect default password may be set to initial caps, as in “Master”and not ‘master.’1. Log in to FCWnx as one of your previously defined operators and open thePreference form to display the Settings tab.2. If the Enable unique & required Employee Number check box is checked andunavailable, all converted person records have unique employee numbers. All48 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7future person records must have a unique employee number before therecord can be saved. Proceed to “Upgrade client computers” on page 14.3. If the Enable unique & required Employee Number check box is not checked,this is an indication that duplicate or blank employee number records exist inthe database.4. At this time, you have the option to choose one of two preferences:• Do nothing and continue to allow blank or duplicate employee numbers inperson records (the Enable unique & required Employee Number checkbox remains clear).— or —• Set a control that requires all person records to have an entry in theEmployee number field.5. If you choose to require all person records to have a unique employeenumber, select Enable unique & required Employee Number, and then clickSave. A message displays informing you: The Employee number field on thePerson Form will be required and unique. Once this is enabled, it cannot bechanged back. Do you want to continue with this change?6. Click Yes. A second message displays: Could not enable unique and requiredEmployee number. Duplicates already exist or field is empty in the database.Refer to the Diagnostic Logfile.7. Navigate to the logfile. The message in the logfile informs you that FacilityCommander Wnx generated a text file and placed the file in the Logs folder ofthe FCWnx server computer.8. Navigate to the duplicate employee numbers log file:\Logs\DuplicateEmployeeNumbers.txtOpen the file using any text-file editor, locate the problematic person records,and use the system to assign a unique employee number to each.9. When all records in the .TXT file list have a unique employee number, returnto the Preference form, select the Enable unique & required EmployeeNumber check box, and Save.10. If you cannot save and again receive additional messages, you must repeatthe process, steps 5 through 9.11. The selection to require all person records to have a unique employeenumber cannot be reversed and all newly added person records must have aunique employee number.FCWnx 7.7 Upgrade Manual 49

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7Upgrade client computersNow that you have upgraded your server computer, you need to upgrade allnetworked client computers (those that are running as client to the databaseserver computer.) Refer to Chapter 4 “Upgrading SP or FCWnx client computersto FCWnx 7.7” on page 65.Set controllers online and flash with application codeAll offline credential and alarm transactions are uploaded to the server after theconversion process and stored in the appropriate history table. Allow all theoffline transactions to be processed before flashing controllers to the latestfirmware to minimize data loss. The duration of time that the upload takesdepends on the number of transactions stored and the length of time that theserver was not communicating with the controllers. This might be a few minutesor several hours.Before setting controllers online or flashing with new application code, review““Controller configuration notes” on page 82”.For instructions on flashing controllers, refer to the Controller Firmware Toolsdocument on the FCWnx Documentation CD. While FCWnx software willcommunicate with controllers flashed with 3.x or later firmware, you will not beable to take advantage of the new features provided by the latest firmware.Uninstall SP or FCWnx from the originalcomputerOnce FCWnx is installed, configured, and running on the new computer, you mayuninstall SP or FCWnx from the original computer. Depending on the operatingsystem of your old computer, the uninstall process may vary from the followingprocedure.To uninstall SP or FCWnx:1. Click Start, Settings, Control Panel, then Add/Remove Programs.2. Click Secure Perfect or FCWnx. You may need to scroll down.3. Click Remove. You are asked to confirm the uninstall.4. Click Yes. The Secure Perfect or FCWnx program is removed.50 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.7If required, uninstall Imaging software fromthe original computerImaging may now be uninstalled from your original computer.To uninstall Imaging software from the original computer:1. Log in as a user with local administrator rights.2. Click Start, select Settings, Control Panel, and then Add/Remove Programs.3. On the Add/Remove Program Properties page, select Imaging Option 1.2.4. Click Change/Remove.5. On the Choose Setup Language page, select English.6. Click OK. The Install Shield Wizard progress screen displays.7. A Confirm File Deletion popup displays. When asked, Do you want tocompletely remove the selected application and all of its components? clickOK.8. A Maintenance Complete screen, Install Shield Wizard has finishedperforming maintenance operations on Imaging Option 1.2 displays. SelectYes to restart your computer at this time. Click Finish.9. You are returned to the Add/Remove Programs screen. Your system restartsat this time.FCWnx 7.7 Upgrade Manual 51

Upgrading SP or FCWnx Enterprise Servers to FCWnx 7.752 FCWnx 7.7 Upgrade Manual

Chapter 3Upgrading SP or FCWnxEnterprise CustomInstallations to FCWnx 7.7SummaryThis chapter provides instructions for upgrading your Secure Perfect Enterprisesystems using custom split installations. Follow these instructions in the orderpresented.ContentOverview 54Upgrade SP or FCWnx Enterprise Custom Installations to FCWnx 7.7 54Before you begin 54Note all SP or FCWnx operator passwords 54Stop SP or FCWnx services on the server 55Back up the SP or FCWnx folder 56Back up SP or FCWnx databases using Microsoft SQL Server 56Install FCWnx 7.7 58Copy images and signatures to the database server 59Run Create FCWnx Database on the database server 59License your FCWnx system 60Restore designs and video to the FCWnx application server 60Activate Enable Unique & Required Employee Number 61Upgrade client computers 62Set controllers online and flash with application code 62FCWnx 7.7 Upgrade Manual 53

Upgrading SP or FCWnx Enterprise Custom Installations to FCWnx 7.7OverviewSince the split installation option allows you to install the three Secure Perfect orFCWnx 7.7 components (database server, file server, and application server)separately, the upgrade needs to proceed in the same order in which they wereinstalled.Note: The steps below assume each application is on a separate computer. Ifyou used only two, simply go to the computer where that component is located.Follow these steps in the order presented below. Each one of these steps isexplained in more detail in the sections that follow.Upgrade SP or FCWnx Enterprise CustomInstallations to FCWnx 7.7Before you beginBefore you upgrade, make sure that:• All SP or FCWnx applications, such as DiagView, are closed.• All clients are logged off.• All client services are stopped.To perform the upgrade, log in as a user with administrative rights, such asadministrator.Note all SP or FCWnx operator passwordsOperator login passwords are case sensitive in FCWnx. Before you upgrade,note the exact case used in all of your SP or FCWnx operator login passwords.Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitivedefault login passwords. When upgrading from a version of Secure Perfect 4.0 orearlier, you may experience a problem logging in. If you have never changed it,your Secure Perfect default password may be set to initial caps, as in “Master”and not “master.”54 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Custom Installations to FCWnx 7.7Stop SP or FCWnx services on the serverThe SP or FCWnx services run regardless of whether anyone is logged intoWindows or the application, as long as the services are set for automatic startup.In other words, if the computer is turned on, then the services are running. Tocontinue this upgrade, the services must be stopped on all SP or FCWnxcomputers.Note: Shutting down the SP or FCWnx services shuts down any clients currentlyconnected to the server without saving any work in progress.To stop services on the SP or FCWnx server computer and all clients:1. You must be logged in as the administrator user. If not, log out and log backin as a user with these permissions.2. Click Start, Settings, Control Panel, Administrative Tools, and then Services.The Services window displays. Locate the SP or FCWnx services.Secure Perfect:Secure Perfect• Secure Perfect Diagnostics• Secure Perfect Manager• Secure Perfect System ManagerFCWnx• FCWnx Diagnostics• FCWnx Manager• FCWnx Media Server• FCWnx System Manager• FCWnx WebServiceIf the Status columns are blank, then the services are not running and do notneed to be stopped. Skip to step 5.If the Status columns display Started, then the services are running and needto be stopped.3. Select Secure Perfect Diagnostics or FCWnx Diagnostics service, and thenclick Stop. Stopping the Diagnostics service stops all other FCWnx services ifYes is clicked in the Stop Other Services Window. The Status columns shouldnow be blank.4. If the Secure Perfect API or FCWnx API service is running, stop that servicenow.5. Exit the Services application.FCWnx 7.7 Upgrade Manual 55

Upgrading SP or FCWnx Enterprise Custom Installations to FCWnx 7.7Back up the SP or FCWnx folderEverything in your existing SP or FCWnx folder except the Database foldershould be backed up (Your Secure Perfect graphics cannot be converted toFCWnx 7.7 and do not need to be backed up). This includes the Designs,Images, Video, and Signature folders. You can use any backup program youwant and any storage media such as an external hard drive, USB flash drive, CD,or a network folder. Back up the Database folder using the Backup and RestoreMaintenance Utility, which is explained in the following section. Verify that yourbackups work correctly. All designs, graphics, images, video, and signaturesneed to be restored once FCWnx 7.7 is installed.Back up SP or FCWnx databases using Microsoft SQLServerBack up the SecurePerfect, SecurePerfectArchive, and SecurePerfectHistorydatabases on your SP or FCWnx server computer.Note: Custom stored procedures or triggers added to the Secure Perfectdatabases need to be removed. You can recreate custom procedures or triggersafter the conversion is complete.To back up your Secure Perfect or FCWnx databases using Microsoft SQL2000 Enterprise Manager:1. Click Start, Programs, Microsoft SQL Server, then Enterprise Manager.2. Click Microsoft SQL Servers.3. Click SQL Server Group.4. Click the name of your server.5. Click Databases.6. Right-click SecurePerfect. The SQL Server Enterprise Manager -SecurePerfect Shortcut menu displays.7. Click All Tasks, then Backup Database. The SQL Server Backup dialog boxdisplays.8. In the Name field, you can keep the default or choose a different name.9. Select the Database - complete option button.10. Under the Destination, you can choose either a file name or a device, such asa tape. (The first time you perform this function, you are required to create thedevice by clicking Add.) We recommend that you select the device or a file ona network.56 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Custom Installations to FCWnx 7.711. You may select either Overwrite existing media or Append to media. Thelatter option is useful when using a tape that can hold a large quantity of data.12. You can schedule the backup by checking the Schedule check box. Thebutton with the three dots is now enabled, which allows you to edit theschedule. We recommend that you refer to the SQL Help for moreinformation.13. Click OK to start the backup. A Backup Progress dialog box displays.14. When the Backup operation has been completed successfully screendisplays, click OK.15. Repeat steps 6 through 14 for your other two databases:SecurePerfectHistory and SecurePerfectArchive.16. Exit the Microsoft SQL Server Enterprise Manager application.To back up your Secure Perfect or FCWnx databases using Microsoft SQL2005/2008 Server Management Studio:1. Verify that you have the correct permission level to access the database. Werecommend logging on as Administrator “sa” or whatever the currentAdministrator login assigned at installation.2. Click Start, Programs, Microsoft SQL Server 2005/2008, and then SQLServer Management Studio.3. In the Connect to Server window, verify that the Login and password arecorrect, then click Connect.4. Navigate to and open the Databases folder. This procedure may take severalminutes.5. Right-click SecurePerfect. The shortcut menu displays.6. Click Tasks, then Back Up. The Backup Database dialog box displays.7. In the Backup type drop-down box, select Full.8. In the Name field, you can keep the default or choose a different name.9. Under the Destination, you can choose either Disk or Tape.10. Edit the file path name as appropriate for the folder that you have created toreceive the database. Do not change the database name. Click OK.11. In the Select a page pane, click on Options to display the Options page.12. You may select either Overwrite all existing backup sets or Append to theexisting backup set. The latter option is useful when using a tape that canhold a large quantity of data. We recommend that you append to the file.FCWnx 7.7 Upgrade Manual 57

Upgrading SP or FCWnx Enterprise Custom Installations to FCWnx 7.713. You can schedule the backup. We recommend that you refer to the SQL Helpfor more information.14. We recommend that you select Verify backup when finished option toguarantee that you perform a good backup.15. Click OK to start the backup.16. When the Backup operation has been completed successfully windowdisplays, click OK.17. Repeat steps 5 through 16 for the SecurePerfectArchive andSecurePerfectHistory databases.18. Exit the Microsoft SQL Server Management Studio application.Install FCWnx 7.7To install the FCWnx application:1. You must be logged in as a user with local administrator rights. If not, log offand log back on as a user with these permissions.2. Install FCWnx. Refer to the installation manual to complete this step. Install inthis order:• Database server• File server• Application serverSome items to note about the installation:• The “Do you want to uninstall SP or FCWnx” confirmation dialog opens.Click OK.• The “Service uninstalled: FCWnx Media Server” information pop-upwindow opens. Click OK.• The SP or FCWnx application is uninstalled. If the uninstall does notproceed (hangs), refer to “Installing and uninstalling” on page 84.)• If installing on your existing Secure Perfect or FCWnx computer, FCWnx7.7 installs in your existing Secure Perfect or FCWnx folder.• The Create FCWnx Database utility automatically launches.• The license application automatically launches. Follow the steps asdetailed in the installation manual58 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Custom Installations to FCWnx 7.7Note: If the application resides on the same computer as either the databaseserver or file server, do not license the application until both the databaseserver and file server are installed and the database has been converted.• The SecurityCnfg utility automatically launches immediately following thelicense application. This application assists you in configuring firewall andDCOM settings on your computer. Check with your IT department forcompany-specific network settings.For machines running Windows 2003, you must be logged in with localadministrator rights to run the SecurityCnfg Utility. If you are not, log off andlog back on as a user with these permissions.For machines running Windows 2008, you must be logged in as the localadministrator to run the SecurityCnfg Utility. If you are not, log off and logback on as the local administrator.Copy images and signatures to the database serverFCWnx 7.7 does not automatically create Images or Signature folders. If youbacked up images or signature folders, you must create these folders on theFCWnx 7.7 database server, and then copy the backup files prior to convertingthe SP or FCWnx databases.Note: FCWnx stores the images and signatures in the database after theconversion. These folder are not needed after the conversion.To copy images and signature folders:1. Create an Images and a Signature folder on the FCWnx database servercomputer in C:\Program Files\GE\FCWnx.2. Copy the image and signature files from the SP or FCWnx backup source intothe appropriate folder on the FCWnx database server computer.3. If you backed up to a CD, you need to change the attribute from read-onlyafter you restore.Run Create FCWnx Database on the database serverThe Create FCWnx Database utility converts the SP or FCWnx database formatsto FCWnx 7.7 database format.Note: Custom stored procedures or triggers added to the SP or FCWnxdatabases need to be removed. You can recreate custom procedures or triggersafter the conversion is complete.FCWnx 7.7 Upgrade Manual 59

Upgrading SP or FCWnx Enterprise Custom Installations to FCWnx 7.7To run Create FCWnx Database on your FCWnx 7.7 database servercomputer:1. Click Programs, Facility Commander Wnx, and then Create FCWnxDatabase. The Select FCWnx Edition window displays.2. Select Enterprise Edition, and then click Next. The Create/Convert Databasewindow displays.3. Enter your “sa” password, and then click Next. A warning message displaysstating that this application is currently operating with an earlier version ofSecure Perfect or FCWnx.4. Click Yes to proceed. The Convert Database window displays.5. Click Convert Database. A status bar displays the progress of the conversion.Upon completion, the message Secure Perfect or FCWnx Databasesuccessfully converted! opens.Note: During the conversion, the new daylight saving feature is automaticallyenabled.6. Click OK.License your FCWnx systemIf the application resides on the same computer as either the database server orfile server you must re-license your FCWnx system. Refer to the License and SetSecurity Settings for your FCWnx System chapter of the installation manual forcomplete instructions on obtaining and entering a license.Restore designs and video to the FCWnx applicationserverThis step restores the SP or FCWnx designs and video to the FCWnx 7.7application server computer.Note: The latest third party video drivers are located on the Video Drivers DVD inyour FCWnx 7.7 media kit. After performing an upgrade, you must uninstall theold driver, and then reinstall the latest version driver on all existing server andclient computers (as required).To restore designs and video:1. Copy the design files from the SP or FCWnx backup source into the Designsfolder on the FCWnx application server computer.60 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Custom Installations to FCWnx 7.7Note: If you had a previous version of badge designer that created files with aGDR extension, you are prompted to save the file as a DGN when you edit abadge design for the first time.2. Copy the video files from the SP or FCWnx backup source into the Videofolder on the FCWnx server computer.3. If you backed up to a CD, you need to change the attribute from read-onlyafter you restore.Activate Enable Unique & Required Employee NumberDuring the process of converting a database, the system checks for possibleblank or duplicate employee numbers in the database.Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitivedefault login passwords. When upgrading from a version of Secure Perfect 4.0 orearlier, you may experience a problem logging in. If you have never changed it,your Secure Perfect default password may be set to initial caps, as in “Master”and not ‘master.’To activate Enable Unique & Required Employee Number:1. Log in to FCWnx as one of your previously defined operators and open thePreference form to display the Settings tab.2. If the Enable unique & required Employee Number check box is checked andunavailable, all converted person records have unique employee numbers. Allfuture person records must have a unique employee number before therecord can be saved. Proceed to “Upgrade client computers” on page 62.3. If the Enable unique & required Employee Number check box is not checked,this is an indication that duplicate or blank employee number records exist inthe database.4. At this time, you have the two options:• Do nothing and continue to allow blank or duplicate employee numbers inperson records (the Enable unique & required Employee Number checkbox remains clear).— or —• Set a control that requires all person records to have an entry in theEmployee number field.5. If you choose to require all person records to have a unique employeenumber, select Enable unique & required Employee Number, and then clickSave. A message displays informing you: The Employee number field on theFCWnx 7.7 Upgrade Manual 61

Upgrading SP or FCWnx Enterprise Custom Installations to FCWnx 7.7Person Form will be required and unique. Once this is enabled, it cannot bechanged back. Do you want to continue with this change?6. Click Yes. A second message displays: Could not enable unique and requiredEmployee number. Duplicates already exist or field is empty in the database.Refer to the Diagnostic Logfile.7. Navigate to the logfile. The message in the logfile informs you that FacilityCommander Wnx generated a text file and placed the file in the Logs folder ofthe FCWnx server computer.8. Navigate to the duplicate employee numbers log file:\Logs\DuplicateEmployeeNumbers.txtOpen the file using any text-file editor, locate the problematic person records,and use the system to assign a unique employee number to each.9. When all records in the .TXT file list have a unique employee number, returnto the Preference form, select the Enable unique & required EmployeeNumber check box, and Save.10. If you cannot save and again receive additional messages, you must repeatthe process, steps 5 through 9.11. The selection to require all person records to have a unique employeenumber cannot be reversed and all newly added person records must have aunique employee number.Upgrade client computersNow that you have upgraded your server computer, you need to upgrade allnetworked client computers (those that are running as client to the databaseserver computer.) Refer to Chapter 4 “Upgrading SP or FCWnx client computersto FCWnx 7.7” on page 65.Set controllers online and flash withapplication codeAll offline credential and alarm transactions are uploaded to the server after theconversion process and stored in the appropriate history table. Allow all theoffline transactions to be processed before flashing controllers to the latestfirmware to minimize data loss. The duration of time that the upload takesdepends on the number of transactions stored and the length of time that the62 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx Enterprise Custom Installations to FCWnx 7.7server was not communicating with the controllers. This might be a few minutesor several hours.Before setting controllers online or flashing with new application code, review“Controller configuration notes” on page 82For instructions on flashing controllers, refer to the Controller Firmware Toolsdocument on the FCWnx Documentation CD. While FCWnx software willcommunicate with controllers flashed with 3.x or later firmware, you will not beable to take advantage of the new features provided by the latest firmware.FCWnx 7.7 Upgrade Manual 63

Chapter 4Upgrading SP or FCWnxclient computers toFCWnx 7.7SummaryThis chapter provides instructions for upgrading your Secure Perfect or FCWnxclient computers. Follow these instructions in the order presented.ContentOverview 65Upgrading SP or FCWnx client computers to FCWnx 7.7 66Stop services on the client computer 66Uninstall Imaging software - SP3.1 clients only 66Install FCWnx software 67OverviewIf you have networked computers running as Secure Perfect or FCWnx clients,you need to upgrade those client computers now.Note: You must have the FCWnx database server computer set up and runningbefore you attempt to install FCWnx on the client computers!The process of upgrading client computers follows a specific sequence of steps.Each step is detailed in the sections that follow.FCWnx 7.7 Upgrade Manual 65

Upgrading SP or FCWnx client computers to FCWnx 7.7Upgrading SP or FCWnx client computers toFCWnx 7.7Stop services on the client computerBefore proceeding, the Secure Perfect or FCWnx services must be stopped.To stop services on the SP or FCWnx server client computer:1. Click Start, Settings, Control Panel, Administrative Tools, then Services. TheServices window displays. Locate the SP or FCWnx services:Secure Perfect• Secure Perfect Diagnostics• Secure Perfect Manager• Secure Perfect System ManagerFCWnx• FCWnx Diagnostics• FCWnx Manager• FCWnx Media Server• FCWnx System Manager• FCWnx WebService• If the Status columns are blank, then the services are not running and donot need to be stopped. Skip to step 4.• If the Status columns display Started, then the services are running andneed to be stopped.2. Select Secure Perfect Diagnostics or FCWnx Diagnostics service, and thenclick Stop. Stopping the Diagnostics service stops all other SP or FCWnxservices if Yes is clicked in the Stop Other Services Window. The Statuscolumns should now be blank.3. If the Secure Perfect API or FCWnx API service is running, stop that servicenow.4. Exit the Services application.Uninstall Imaging software - SP3.1 clients onlyTo uninstall the Imaging Software on an SP3.1 client:1. Click Start, Settings, Control Panel, then Add/Remove Programs.2. On the Add/Remove Program Properties page, select Imaging Option 1.2.66 FCWnx 7.7 Upgrade Manual

Upgrading SP or FCWnx client computers to FCWnx 7.73. Click Change/Remove.4. On the Choose Setup Language page, select English.5. Click OK. The Install Shield Wizard progress screen displays.6. A Confirm File Deletion popup displays. When asked, Do you want tocompletely remove the selected application and all of its components? clickOK.7. A Maintenance Complete screen, Install Shield Wizard has finishedperforming maintenance operations on Imaging Option 1.2 displays. SelectYes to restart your computer at this time. Click Finish.8. You are returned to the Add/Remove Programs screen. Your system restartsat this time.Install FCWnx softwareTo install FCWnx software:1. You must be logged in as a user with local administrator rights. If not, log outand log back in as a user with these permissions.2. Install FCWnx. Refer to the installation manual to complete this step. Someitems to note:• Verify that the minimum hardware and software requirements are met andreview the configurations supported.• A confirmation pop-up window opens stating “Do you want to uninstall SPor FCWnx.” Click OK.• SP or FCWnx applications are automatically uninstalled. If the uninstalldoes not proceed (hangs), refer to “Installing and uninstalling” on page 84.• FCWnx installs in your existing SP or FCWnx folder.FCWnx 7.7 Upgrade Manual 67

Upgrading SP or FCWnx client computers to FCWnx 7.768 FCWnx 7.7 Upgrade Manual

Chapter 5Upgrading Diamond II toFCWnx 7.7SummaryThis chapter provides instructions for upgrading your Professional systems.Follow these instructions in the order presented.ContentPreparing for the upgrade 70Before you begin 70Upgrading Diamond II to FCWnx 7.7 71Note all ACU serial numbers 71Upgrade your ACU controllers in Diamond II 71Set up the FCWnx 7.7 server 72If using a modem on the server or client, install the Windows modemdriver 72Back Up the Diamond II databases 73Copy the Diamond II databases to the FCWnx server computer 73Copy images and signature folders to the FCWnx server computer 73Create Diamond II databases on the FCWnx server computer 74Restore Diamond II Databases on the FCWnx server 75Run Create FCWnx Database 76Upgrading Diamond II v2.3 installations 77Add facility to operator 77Create permissions and operators 77Activate Enable Unique & Required Employee Number 77Recreate the badge designs and map graphics on the FCWnx server 78Upgrade client computers 78Set ACU controller offline in Diamond II 79Set ACU controller online in FCWnx 79FCWnx 7.7 Upgrade Manual 69

Upgrading Diamond II to FCWnx 7.7Verify the newly flashed controller functions in FCWnx 79Upgrading Diamond II client computers 80Uninstall Diamond II software on client computer 80Install FCWnx software 80Preparing for the upgradeNote: If you are upgrading Diamond I or Sapphire Pro databases, contact UTCFire & Security Customer Support for detailed procedures.Since your server computer will be a different computer than your existingDiamond II v2.3 (Service Pack 3 or later) computer, follow the instructions in thissection. This scenario follows a specific sequence of steps. Follow these steps inthe order presented. Each one of these steps is explained in more detail in thesections that follow.Before you beginNote: No historical data is migrated from Diamond II to FCWnx.The following Diamond II items are not converted to your FCWnx system:• Maps and map icon placement• Badge designs• Archive and history data• Operator passwords and operator permissions• Reports• Global Alarm Masking functions• Global Remote Control functions• CCTV Configuration and CCTV Alarm assignments70 FCWnx 7.7 Upgrade Manual

Upgrading Diamond II to FCWnx 7.7Upgrading Diamond II to FCWnx 7.7Note all ACU serial numbersFor FCWnx, the ACU serial numbers are required.To verify ACU serial numbers:1. Log into the Diamond II system.2. From the main navigation bar in the left side of the browser window clickStatus/CTRL, and then click Panel Status. The status shows the serialnumber of each panel. Print the report if a printer is available.3. Click Other Menus > Hardware > Field Panel. Select each field panel andverify the serial number is correct or enter the serial number is one is notshown.Upgrade your ACU controllers in Diamond IITo Flash one ACU controller with latest application code using Diamond II:1. Copy the latest DII/FCWnx ACU firmware to your Diamond II server. Thefirmware file can be found in two places:• On your Facility Commander Wnx installation disk• On your FCWnx server computer in the Facility Commander Wnx\Firmware folderThe file label has the format: acuxxxxxxx.s19 where xxxxxx is the version. Forexample: acux081301.s192. In Diamond II from the main navigation bar in the left side of the browserwindow, click Status/Ctrl then, click Panel Status in the arc of buttons.3. Select the ACU controller to flash.4. In the PROM File Name field, click Browse and navigate to the location of thelatest ACU firmware copied in step 1.5. Select the file.6. Click Update Flash.7. If the flash completed successfully, repeat steps 3 through 6 for each ACUcontroller in your system.FCWnx 7.7 Upgrade Manual 71

Upgrading Diamond II to FCWnx 7.7To Flash one ACUXLplus controller with latest application code using theFCWnx application:1. Log on to the FCWnx application as a user with local administrator rights. Ifnot, log out and log back in as a user with these permissions.2. On the Application Group pane, click Monitors & Controls, and then clickController Monitor.3. Right-click on the controller that you want to flash, and then click FlashController(s).4. If the flash completed successfully, repeat step 3 for each ACUXLpluscontroller in your system.Set up the FCWnx 7.7 serverRefer to the installation manual to complete this step.To set up the FCWnx 7.7 server:1. Since your new FCWnx database server will be a different computer thanyour current Diamond II server, you need to configure the computer now. Thisincludes setting up:• Hardware, such as the monitor, network board, and Digi board, if one isused. If you are attaching a US Robotics Sportster, do not install now.Refer to “If using a modem on the server or client, install the Windowsmodem driver” below to install the required modem driver.• Software, such as Windows XP, Windows Vista, or Windows 7, Server2003, or Server 2008 operating systems.2. Install FCWnx. Some items to note:• The Create FCWnx Database utility automatically launches and creates ablank, default database.• The license application automatically launches. License your system now.Refer to the installation manual for complete instructions on obtaining andentering a license.If using a modem on the server or client, install theWindows modem driverIf there is a US Robotics Sportster modem connected to the server computer,you need to install the Windows driver for that modem.72 FCWnx 7.7 Upgrade Manual

Upgrading Diamond II to FCWnx 7.7To install the Windows modem driver:1. Plug the modem into the FCWnx server computer.2. Refer to the modem manufacturer’s literature for auto discovery switchsettings and operation procedures.3. The US Robotics Sportster modem is plug-and-play, so Windows should findthe modem and prompt you to install the driver.4. Select to install the Windows modem driver.Back Up the Diamond II databasesPerform a complete backup of all databases in your system. If you havepartitions, backup each partition.To back up your databases:1. In the main navigation bar, click OTHER MENUs, then select SERVICE.2. Click on the Backup button in the arc of buttons.3. In the Back Up Procedure Name field, enter a descriptive name, such as FullSystem Backup.4. In the Procedure Type field, select BACKUP.5. Select all partitions in the Available Partitions picklist, and then click the rightarrow to move them to the Authorized Partitions picklist.6. In the Back Up Media field, select DISK.7. In the Back Up Location field, type in the exact path for the backup file.8. Check the Include Photos check box.9. Click Back Up Now to start the backup.Copy the Diamond II databases to the FCWnx servercomputerCopy those backup files to your FCWnx server in your FCWnx \Databases folder.Copy images and signature folders to the FCWnx servercomputerThe image and signature files need to be copied to your FCWnx server.FCWnx 7.7 Upgrade Manual 73

Upgrading Diamond II to FCWnx 7.7FCWnx 7.7 does not automatically create Images or Signature folders. You mustcreate these folders on the FCWnx 7.7 server, and then copy the backup filesinto these folders.To copy images and signature folders:1. Create an Images and a Signature folder on the FCWnx server computer inC:\Program Files\GE\FCWnx.2. Copy the image and signature files from the SP or FCWnx backup source intothe appropriate folder on the FCWnx server computer.3. If you backed up to a CD, you need to change the attribute from read-onlyafter you restore.To copy your image and signature files to the FCWnx server:1. Create an Images and a Signature folder on the FCWnx server computer inC:\Program Files\GE\FCWnx.2. Before you begin, make sure that all your image files reside in the Photosfolder on your Diamond II system and that all the signature files reside in theSignature folder.3. Copy the files from the Photos folder on your Diamond II computer (default is\Program Files\Diamond II\Photos) into the Images folder on your FCWnxcomputer (default is \Program Files\GE\FCWnx\Images).4. Copy the files from the Signature folder on your Diamond II computer (defaultis \Program Files\Diamond II\Signature) into the Signature folder on theFCWnx server computer (default is \Program Files\GE\FCWnx\Signature).Create Diamond II databases on the FCWnx servercomputerFCWnx 7.7 supports different versions of Microsoft SQL Server, but theprocedure for creating the Diamond II databases is the same. Therefore, theMicrosoft SQL Server edition will be omitted from the following procedure.To create the Diamond II databases on the FCWnx server using MicrosoftSQL Server:1. On the FCWnx server computer, click Start, Programs, Microsoft SQL Server,and then SQL Server Management Studio.2. In the Connect to Server window, select your Facility Commander server,verify the password, then click Connect.3. Open the Databases folder for your FCWnx server.74 FCWnx 7.7 Upgrade Manual

Upgrading Diamond II to FCWnx 7.74. Right-click and select New Database.5. Enter Domain.6. Click Ok.7. Repeat steps 4 through 6 for Main and any additional partitions you may haveon the system.Restore Diamond II Databases on the FCWnx serverThe Diamond II databases need to be restored to the SPSQL instance of FacilityCommander Wnx. The following steps are only guidelines for you to follow.To restore the Diamond II databases on the FCWnx server using MicrosoftSQL Server:1. Click Start, Programs, Microsoft SQL Server, and then SQL ServerManagement Studio.2. In the Connect to Server window, select your Facility Commander server,verify the password, then click Connect.3. Navigate to the Databases folder.4. In the Databases folder, right-click to display the shortcut menu.5. Select Tasks, Restore, then Database. The Restore Database dialog boxshould be displayed. If not, select it.6. In the To database field, select Domain.7. In the Source for restore section, select the From database option and selectthe name of the first Diamond II database from the drop-down list.8. To restore from file, find the backup file:• If you are not able to locate the desired backup on the drop-down list,select From device, click ..., then Add and navigate to the backup file.Click Ok.• If the backup file is on another computer in your network, create a folderon your computer, then move the file to your Facility Commander WnxEdition computer into the newly created folder.9. On the Options tab, click Overwrite the existing database.10. Click OK. The Restore Progress dialog displays.11. Upon completion, a dialog box displays with a message stating the databasewas restored successfully.12. Click OK.FCWnx 7.7 Upgrade Manual 75

Upgrading Diamond II to FCWnx 7.713. Repeat for Main and any additional partitions you may have on the system.14. Exit SQL Server Management Studio.Run Create FCWnx DatabaseThe Create FCWnx Database utility converts the Diamond II database format toFCWnx database format. The database server computer must be the computeron which you run the database conversion.To run the FCWnx Create FCWnx Database application:1. Click Programs, Facility Commander Wnx, and then Create FCWnxDatabase. The FCWnx Edition window displays.2. Select your FCWnx Edition from the list, and then click Next. TheCreate/Convert Database window displays.3. Enter your “sa” password, and then click Next.4. In the Create Database window, click Create Database.This creates SecurePerfect, SecurePerfectArchive, and SecurePerfectHistorydatabases. Once the creation process is complete, the FCWnx Databasesuccessfully created! pop-up window opens. Click OK and then click Next.5. At this time, you must re-license your FCWnx system. Refer to License andSet Security Settings for your FCWnx System in the installation manual orcomplete instructions on obtaining and entering a license. It is important to dothis before continuing the conversion process of the Diamond II databases.6. In the Convert Diamond II window, verify that all partitions are listed. If theyare not all are listed, check that all were restored.7. Click Convert Database.8. A status bar displays the progress of the conversion.If the conversion was unsuccessful, an error message displays. Check theSPCreateDB.txt file located in the FCWnx \logs folder. Make the necessarychanges and run the Create FCWnx Database again.If the conversion was successful, a completion message displays.9. Click OK.10. Click View summary conversion report for an overview of the items converted.11. Click Close.76 FCWnx 7.7 Upgrade Manual

Upgrading Diamond II to FCWnx 7.7Upgrading Diamond II v2.3 installationsThis process follows a specific sequence of steps. Follow these steps in theorder presented.Add facility to operatorRefer to the Facility Commander Wnx 7.7 User Manual or the Help forinstructions on creating permissions and operators.Create permissions and operatorsRefer to the Facility Commander Wnx 7.7 User Manual or the Help forinstructions on creating permissions and operators.Activate Enable Unique & Required Employee NumberDuring the process of converting a database, the system checks for possibleblank or duplicate employee numbers in the database.To activate Enable Unique & Required Employee Number:1. Log in and open the Parameter Form to display the Settings tab.2. If the Enable unique & required Employee Number check box is checked andunavailable, all converted person records have unique employee numbers. Allfuture person records must have a unique employee number before therecord can be saved. Proceed to “Upgrade client computers” on page 78.3. If the Enable unique & required Employee Number check box is not checked,this is an indication that duplicate or blank employee number records exist inthe database.4. At this time, you have the option to choose one of two preferences:• Do nothing and continue to allow blank or duplicate employee numbers inperson records (the Enable unique & required Employee Number checkbox remains clear).— or —• Set a control that requires all person records to have an entry in theEmployee number field.FCWnx 7.7 Upgrade Manual 77

Upgrading Diamond II to FCWnx 7.75. If you choose to require all person records to have a unique employeenumber, select Enable unique & required Employee Number, and then clickSave. A message displays informing you: The Employee number field on thePerson Form will be required and unique. Once this is enabled, it cannot bechanged back. Do you want to continue with this change?6. Click Yes. A second message displays: Could not enable unique and requiredEmployee number. Duplicates already exist or field is empty in the database.Refer to the Diagnostic Logfile.7. Navigate to the logfile. The message in the logfile informs you that FCWnxgenerated a text file and placed the file in the Logs folder of the FCWnxserver computer.8. Navigate to the duplicate employee numbers log file:\Logs\DuplicateEmployeeNumbers.txtOpen the file using any text-file editor, locate the problematic person records,and use the system to assign a unique employee number to each.9. When all records in the .TXT file list have a unique employee number, returnto the Parameter Form, select the Enable unique & required EmployeeNumber check box, and Save.10. If you cannot save and again receive additional messages, you must repeatthe process, steps 6 through 9.11. The selection to require all person records to have a unique employeenumber cannot be reversed and all newly added person records must have aunique employee number.Recreate the badge designs and map graphics on theFCWnx serverDiamond II badge designs and map graphics are not converted. You need torecreate these within FCWnx. To recreate:• Badge designs: Refer to the Credential Designer Help.• Map graphics: Refer to the Graphics Monitoring & Control for FacilityCommander Wnx User Manual or Help.Upgrade client computersNow that you have upgraded your server computer, you need to upgrade allnetworked client computers (those that are running as client to the databaseserver computer.) Refer to “Upgrading Diamond II client computers” on page 80.78 FCWnx 7.7 Upgrade Manual

Upgrading Diamond II to FCWnx 7.7Set ACU controller offline in Diamond IINow that the ACU controllers have been flashed with the new firmware code, youwill need to set them inactive in the Diamond II software.To set the ACU controller offline in Diamond II:1. In Diamond II from the main navigation bar in the left side of the browserwindow, click Other Menu.2. Click Hardware, then Field Panel.3. Click Search to open a search window.4. Select the panel you just flashed by double-clicking on it or highlighting it andclicking Retrieve Panel.5. Locate the Panel in Active field and uncheck the box.6. Click Save.Set ACU controller online in FCWnxOnce the ACUs are set offline in Diamond II, you will need to set them online inFCWnx.To set the ACU controller offline in FCWnx:1. From the Monitors and Control group, select Controller Monitor.2. Select the ACU you set offline in the previous step.3. Right-click, and then select Online.Verify the newly flashed controller functions in FCWnxOnce you have completed converted one controller, verify that the controller isfunctioning properly.To verify the newly flashed controller functions in FCWnx:1. Force a download of badges.2. Present a valid badge to a reader on that controller.3. Verify that badge opens the door.FCWnx 7.7 Upgrade Manual 79

Upgrading Diamond II to FCWnx 7.7Upgrading Diamond II client computersIf you have networked computers running as Diamond II clients, you need toupgrade those client computers now.Note: You must have the FCWnx Database server computer set up and runningbefore you attempt to install FCWnx on the client computers!Uninstall Diamond II software on client computerTo uninstall Diamond II software on the client computer:1. Click Start > Control Panel > Add/Remove Programs.2. On the Add/Remove Program Properties page, select Diamond II, and thenclick Remove.3. Diamond II software is removed from the client computer.Install FCWnx softwareTo install FCWnx software on the client computer:1. You must be logged in as the local administrator user. If not, log out and logback in as an administrator with full permissions.2. Insert the Facility Commander Wnx Installation disk into the CD/DVD-ROMdrive.3. If using the typical installation procedure, review the Installing FacilityCommander Wnx Software on additional clients section of the installationmanual, and then follow the instructions in the order listed.If taking advantage of the FCWnx features, review your selection of optionsfor installing the FCWnx components.80 FCWnx 7.7 Upgrade Manual

Controller configuration notes, troubleshooting, and supportChapter 6Controller configurationnotes, troubleshooting,and supportSummaryContentController configuration notes 82Updating the access to file share directory information 82Changing the host for a controller 82Changing a controller type 83Downstream controllers 84Troubleshooting 84Installing and uninstalling 84Contacting technical support 88FCWnx 7.7 Upgrade Manual 81

Controller configuration notes, troubleshooting, and supportController configuration notesUpdating the access to file share directory informationAfter upgrading to FCWnx 7.7, you must make sure that the correct WindowsUser Name password is entered on the Preferences form or you will get an errorwhen trying to flash the micro controller.To update the access to file share directory information:1. From the Application Group pane, select Administration.2. On the Security Settings tab, configure the Access to File Share Directoriesas follows:Windows User Name: Enter the Windows User Name (must be assignedmembership to the SPAdmin group).Use FCWnx Operator Password for above User Name check box: Select thischeck box.Password: Enter the Windows User Name password.3. Click Save.Changing the host for a controllerIf you upgraded to a new computer (with a different computer name) and thatcomputer hosted controllers, you need to change the host computer nameassigned to those controllers.To change the host for a controller:1. If the controllers are not already offline, take them offline now.2. From the Application Group pane, select Security Devices, then Controller.3. On the Controller Definition tab, select a Host Computer from the drop-downlist.4. Save the controller record.82 FCWnx 7.7 Upgrade Manual

Controller configuration notes, troubleshooting, and supportChanging a controller typeIf you are replacing controllers (such as changing CPU boards) during theupgrade, you need to change the controller type within the FCWnx application.To change Micro/5-PX or Micro/5-PXN to M5PXNplus:1. From the Application Group pane, select Security Devices, then Controller.2. Click Search for a list of previously defined controllers.3. From the list of records, select the controller that you are replacing with anM5PXNplus.4. Select the Controller type as MicroPXNPlus.5. Select Connection type from the drop-down list as either Network or Network+ Dial-up.6. Change the Host Computer, if applicable.7. On the Port Settings tab, enter the IP Address of your network controller.8. If you selected Network + Dial-up, complete the Settings to Reach Host andSettings to Reach Controller tabs also.9. Save the controller record.10. Repeat steps 2 through 9 for all controllers that will be replaced by anM5PXNplus CPU.To change Micro/PX-2000 or Micro/PXN-2000 to M2000PXNplus:1. From the Application Group pane, select Security Devices, then Controller.2. Click Search for a list of previously defined controllers.3. From the list of records, select the controller that you are replacing with anM2000PXNplus.4. Select the Controller type as MicroPXNPlus2000.5. Select Connection type from the drop-down list as either Network or Network+ Dial-up.6. Change the Host Computer, if applicable.7. On the Port Settings tab, enter the IP Address of your network controller.8. If you selected Network + Dial-up, complete the Settings to Reach Host andSettings to Reach Controller tabs also.9. Save the controller record.10. Repeat steps 2 through 9 for all controllers that will be replaced by aM2000PXNplus CPU.FCWnx 7.7 Upgrade Manual 83

Controller configuration notes, troubleshooting, and supportTo change Micro/5-PX to Micro/5-PXN:1. From the Application Group pane, select Security Devices, then Controller.2. Click Search for a list of previously defined controllers.3. From the list of records, select the controller that you are replacing with aMicro/5-PXN.4. Select the Controller type as Micro/5PXN.5. Select Connection type from the drop-down list as either Network or Network+ Dial-up.6. Change the Host Computer, if applicable.7. On the Port Settings tab, enter the IP Address of your network controller.8. If you selected Network + Dial-up, complete the Settings to Reach Host andSettings to Reach Controller tabs also.9. Save the controller record.10. Repeat steps 2 through 9 for all controllers that will be replaced by a Micro/5-PXN CPU.Downstream controllersDownstream controllers do not require reconfiguration since they automaticallyinherit the connection type and port settings from the head-of-line controller.TroubleshootingThis section provides information to help you diagnose and solve variousproblems that may arise while configuring or using your UTC Fire & Securityproduct and offers technical support contacts in case you need assistance.Installing and uninstallingUninstalling Facility Commander WnxDuring an upgrade, if the uninstall does not proceed (hangs), follow theinstructions below.1. Click Ctrl-Alt-Delete.2. The Windows Security dialog displays.3. Click Task Manager.84 FCWnx 7.7 Upgrade Manual

Controller configuration notes, troubleshooting, and support4. In the Task Manager window, Install displays a status of Not Responding.5. Select the line Uninstall, and then click End Task.6. In the next dialog, click End Task again.7. Once the steps above are completed, continue with the next section,“Verifying and cleaning up after an uninstall” below.Verifying and cleaning up after an uninstallYou may encounter problems while uninstalling from a server computer.Sometimes, this results in an incomplete uninstall which means miscellaneousfiles are left behind. If you did encounter problems, the sections that follow detailsome troubleshooting steps to assist you in troubleshooting your uninstall. Thefirst step is to verify that Facility Commander Wnx uninstalled cleanly. Refer to“Verifying Facility Commander Wnx uninstalled cleanly” below.Verifying Facility Commander Wnx uninstalled cleanlyCheck the Facility Commander Wnx folder and verify that the Database and Logsfolders are the only items left.To verify a Facility Commander Wnx uninstall:1. Go to Windows Explorer and navigate to your Facility Commander Wnxfolder. The default setting is Program Files\GE\FCWnx.2. You should see the Database and Logs folders only. If you see any otherfiles, select them, and then click Delete.3. Next, continue with “Deleting subkeys from the registry” below.Deleting subkeys from the registryCaution: Using the Registry Editor incorrectly can cause serious problems thatmay require you to re-install your operating system. Neither UTC Fire & Securitynor Microsoft guarantee that problems resulting from the incorrect use of RegistryEditor can be solved. Use Registry Editor at your own risk!To delete the FCWnx subkey from the registry:1. Click Start, then Run.2. In the Run window, enter: regedit3. Click OK.4. Locate the HKEY_LOCAL_MACHINE key.5. Double-click the SOFTWARE icon to expand the folder tree.FCWnx 7.7 Upgrade Manual 85

Controller configuration notes, troubleshooting, and support6. If you find a GE key in this folder, double-click the GE key to expand thefolder tree.7. If you find an FCWnx key, right-click the key, and then click Delete.• If you have a problem deleting the FCWnx key, you may need to changethe registry permission. Refer to “Changing registry permissions” below.• If you do not have an FCWnx or a GE key, this is an indication that theuninstall was successful in updating the Registry. Continue with step 8.You are asked to confirm the deletion.8. Click Yes.9. From the main menu, select Registry, then Exit.10. Restart your computer at this time.Changing registry permissionsIf you have an FCWnx key and need to change permission for the registry:Caution: Using the Registry Editor incorrectly can cause serious problems thatmay require you to re-install your operating system. Neither UTC Fire & Securitynor Microsoft guarantee that problems resulting from the incorrect use of RegistryEditor can be solved. Use Registry Editor at your own risk!To change registry permissions:1. Click Start, then Run.2. In the Run window, enter: regedt323. Click OK.4. Locate the HKEY_LOCAL_MACHINE key.5. Double-click the SOFTWARE icon to expand the folder tree.6. Select GE and double-click the GE icon to expand the folder tree.7. Select FCWnx.Note: If FCWnx is not there, do not proceed. Check with your InformationSystems Department.Registry permissions validationTo validate registry permissions:1. From the main menu, select Edit, then Permissions.2. In the Group or user names window, locate and select SPAdmin.86 FCWnx 7.7 Upgrade Manual

Controller configuration notes, troubleshooting, and support3. Click Advanced.4. Select the Allow inheritable permissions from the parent to this object and allchild objects. Include these with entries explicitly defined here. check box.5. Click Apply, and then click Ok.6. In the Permissions portion of the Security window, select Allow for FullControl. Click Apply, and then click OK.7. From the main menu, select Registry, then Exit.FCWnx 7.7 Upgrade Manual 87

Controller configuration notes, troubleshooting, and supportContacting technical supportFor assistance installing, operating, maintaining, and troubleshooting thisproduct, refer to this document and any other documentation provided. If you stillhave questions, you may contact presales and technical support.Note: Be ready at the equipment before calling for technical support.You can reach technical support by phone 8 a.m. to 7 p.m. EST, Monday throughFriday.North AmericaT 888 437 3287F 561 998 6224AsiaT 65 639 19314F 65 639 19306AustraliaT 61 3 9239 1200F 61 3 9239 1299CanadaT 800 267 6317F 613 737 5517EMEAT 48 58 326 22 40F 48 58 326 22 41Latin AmericaT 503 691 7294F 561 994 6572Email: rs-bctsupport@fs.utc.comWeb site: www.utcfireandsecurity.com88 FCWnx 7.7 Upgrade Manual