TLC City West 0692 nursing home inspection report - hiqa.ie

The inspectors saw a maintenance person attending to minor repairs. Staff membersrecorded any item for the attention of the maintenance staff.5. Communication: information provided to residents, relativesand staffOutcome: Information is relevant, clear and up to date for residents.Information is accessible, accurate, and appropriate to residents’ and staffneeds. Feedback is actively sought from residents and relatives and thisinforms future planning and service provision. Information is recorded andmaintained in accordance with legal requirements and best practice and iscommunicated to staff on a need to know basis to ensure residents’privacy is respected.Evidence of good practiceResidents and relatives told inspectors that they got on well with staff. Residents andrelatives said they received information about their care from the staff members asrequired. The inspectors observed staff talking to residents in a caring and respectfulmanner.Residents and families told inspectors they had an opportunity to visit the centreprior to the resident coming to live there.Regular staff meetings were held and a copy of the minutes of the meetings wasissued to all staff with their salary slip.Inspectors read the accidents/falls forms which recorded that relatives were informedwhen a resident had a fall.At the end of each shift, the staff nurse on duty completed a day/night duty reportdetailing changes to residents’ condition which was sent to the person in charge.Inspectors saw that there were agreements of care on file signed by residents and/orrelatives.Some improvements requiredThe nursing staff informed the chef of any resident’s dietary needs on admission andthese were recorded in a communication book. However, there was no formalcommunication between the kitchen and nursing staff for regular monitoring andupdating specific dietary requirements of residents.Page 14 of 30