TLC City West 0692 nursing home inspection report - hiqa.ie

Any comments the provider may wish to make:Provider’s response:The inspection was carried out on the 10 th and 11 th of August 2009, all in all wefound dealing with the two HIQA inspectors very pleasant but stressful. This hasbeen a whole new experience for our management team. Given that the inspectionwas conducted using the new HIQA regulations as guidelines it became obvious to usat TLC Citywest that this process constitutes a whole new approach. This willobviously pose challenges for both ourselves and HIQA overall. The new reportingprocess seems to represent a more fair and accurate method of assessing our abilityto provide a safe and secure environment. At TLC Citywest it has always been apriority to provide accommodation for our residents which is a home from home.Dignity and respect are at the top of our agenda. We feel that we already providethis service and see the new health act and HIQA regulations as a positive support tohelp us achieve and maintain our standards.We would like to take this opportunity to point out that we did not receive the HIQAinformation folder, Registration and Inspection of Residential Care Settings for OlderPeople in Ireland, or the pre-inspection questionnaire until two weeks postinspection.With regards to best practice recommendations, we have taken on board yoursuggestions and although these were already recorded in our records at the time ofyour inspection we undertake to continue to do regular audits and to have thisinformation available for use at each nurse’s station. This will obviously include anupdate in our action plan to be implemented as necessary.With regards to Standard 19 we would like to highlight that we continue to retain theservices of a Dietician and SALT. These services are available to all our residents.Your observations regarding display of menu and feedback of information from bothresidents and families has been taken on board and questionnaires have beendesigned to achieve this. In keeping with your own observations during theinspection (of staff tasting the food to ensure its quality prior to serving it), weintend to combine all this information to ensure that our resident’s dietaryrequirements are maintained at the high standard they are used to.We would like to take this opportunity to wish your inspectors and HIQA success intheir task and we look forward to working with you to achieve best practice in ourresidential care setting.Signed: Dr Liam LaceyRegistered ProviderPage 30 of 30