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106 - The International Resource Journal

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FEBRUARY 2013 <strong>The</strong> <strong>International</strong> <strong>Resource</strong> <strong>Journal</strong>101“Helvetic is unique because we offer the bestproduct in the region,” says Ngowi. “But with thebest product, you need the best installation. Noother team in Tanzania has the type of techniciansand engineers Helvetic has.”Helvetic’s qualified team of installers gothrough rigorous training and as the companybrings in subject-matter experts from NorthAmerica or Germany based on the project, localtechnicians are also undergoing onsite training toensure Helvetic’s workforce is constantly advancingwith the technologies and trends as well.In the business of energy and power, uptimeis the name of the game. Helvetic offers a hightouchsupport system for its customers and workshard to ensure any problems are resolved within24 hours. <strong>The</strong> company has substations acrossTanzania with technicians on site around-the-clockto offer everything from troubleshooting remotelyto on-site maintenance.“At the end of the day, solar is expensive andthe initial investment you make as a customer, youexpect to get the best out of it,” explains Ngowi.“We’re not selling you the battery, not the panel

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