The Role of ISO 14001 in Environmental Management at U.S. ...

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4 0 W*WWW'*W*W*WWXEnvironmental Management SurveyThis survey is being sent to environmental managers across the United States. Theresults will help environmental managers create more effective environmental trainingand management programs. It should take about 15 minutes to complete.The survey has been designed by graduate students at the Donald Bren School at theUniversity of California, Santa Barbara. Information you provide will be analyzed aspart of a Master’s thesis, the results of which will be presented at a small publicworkshop in the Spring of 2003. All responses are strictly confidential, and reportedresults will include only aggregate measures, general analysis and interpretation. Pleaselet us know on the following page if you would like to be notified when the report isavailable online or if you would like more information about the workshop.There are no correct or incorrect responses, so please express yourself freely. At the endof the survey you will have an opportunity to share any additional comments or toelaborate on earlier responses. Your prompt reply is important to us. It will help toprovide us with an accurate representation of facilities in the United States, and willstrengthen our contribution to the growing literature on environmental management.Please return the completed survey in the pre-addressed envelope provided by November5 th .We thank you for taking the time to complete this survey. Should you have anyquestions or comments, please do not hesitate to contact us at emsurvey@bren.ucsb.edu.Ryan HardingBrandy O’GormanJohn OnderdonkDerek SweattGreg TamblynDonald Bren SchoolUniversity of California, Santa Barbara4/22/03 CONFIDENTIAL

Optional Respondent InformationWould you like to be notified when the final report is available online?Yes No Would you like to receive more information about the public workshop? Yes No Email address: ________________________________________________________Survey begins on the next page.4/22/03 CONFIDENTIAL

FACILITY ENVIRONMENTAL MANAGEMENTPlease answer the following questions concerning your facility or plant as opposed to yourcorporate headquarters or parent company.General Facility Information1. How many employees does your facility have? ________2. How many of these employees have environmental responsibilities (for example,hazardous waste, air quality, scrap recycling) in their job? _________3. Has your facility significantly changed it’s operations, either by changing product lines orceasing manufacturing, since the year 2000?Yes No Don’t Know 4. How involved is the facility manager in environmental management at your facility?Very Involved Somewhat Involved Not Involved Don’t Know 5. Does your facility have an Environmental Manager or equivalent that is responsible forenvironmental issues at your facility?Yes No Don’t Know If you answer ‘No’ or ‘Don’t Know’, go to question 7.6. If yes, what percentage of his or her time is spent on environmental issues?________Facility Environmental PolicyThe environmental policy is a statement or written document where the facility defines itsmain environmental goals and objectives.7. Does your facility have a written environmental policy?Yes No Don’t Know If you answer ‘No’ or ‘Don’t Know’, go to question 11.8. Who wrote this environmental policy? Check all that apply. Our Facility Corporate Headquarters or Parent Company Other: _________________________________4/22/03 CONFIDENTIAL

9. Please indicate to which of the following areas the facility environmental policy applies.Yes No Don’t KnowFacility operations Facility products and services Facility suppliers and service providers Other:_______________________________ 10. How is the facility environmental policy made available to employees? (Check all thatapply) Written policy is posted around the facility Employee receives a copy when they are hired Employee learns about it during environmental training Written policy is available on the facility website or intranet Supervisor informs employees about the environmental policy. Other:_________________________________________________Environmental Management SystemAn environmental management system documents the processes, practices, procedures, andresources necessary for achieving environmental goals.11. Does your facility have a documented environmental management system (EMS)?Yes No Don’t Know If you answer ‘No’ or ‘Don’t Know’, go to question 15.12. In what year did you implement your current EMS? ___________13. To what degree were the following people involved in the design of the EMS?HeavilyNot Don’tInvolvedInvolvedInvolved KnowFacility Manager Facility Environmental Manager Corporate staff Staff from other facilities External consultant Facility employees Other: __________________________ 4/22/03 CONFIDENTIAL

14. How effective is your EMS at helping the facility manage the following issues?PartiallyDon’tEffectiveIneffectiveEffectiveKnowRegulatory compliance Identifying environmental impacts Managing environmental impacts Demonstrating environmentalstewardship to the public Promoting internal communicationamong managers Fostering communication with thecommunity Improve Environmental Performance ISO Certification15. Is your facility ISO 9000 registered?Yes No Don’t Know 16. Is your Environmental Management System ISO 14001 certified?Yes No Don’t Know If you answer ‘No’ or ‘Don’t Know’, go to question 20.17. How is your Environmental Management System certified for ISO 14001?Self External Don’t Know 18. Check the statement that best describes the scope of your ISO 14001 certification:Entire Facility Specific Area within your Facility Don’tKnow 4/22/03 CONFIDENTIAL

19. Which one of the following reason(s) was most important in deciding to certify yourfacility? Check all that apply. Corporate mandate Improve regulatory compliance Improve management of environmental impacts Improve communication and demonstrate environmental stewardship to the public Customer request Improve internal communication among managers Improve business opportunities Decrease insurance costs Other:_______________________________________ Don’t KnowEnvironmental Performance Indicators (EPIs)Environmental Performance Indicators measure an aspect of environmental performance,such as resources use or pollution emission.20. Does your facility use environmental performance indicators (EPI)?Yes No Don’t Know If you answer ‘No’ or ‘Don’t Know’, go to question 22.21. What type of EPI does your Facility use? Check all that apply.Energy consumptionWater consumptionSolid waste generationHazardous waste generationAir emissionsOther:_______________________________________4/22/03 CONFIDENTIAL

Employee Participation22. How do individual employees at your facility receive information regardingenvironmental issues? Check all that apply. Workshops / Seminars / BriefingsAudiovisual or computer based materialsCorporate environmental reportProcedures manualNewsletters, posters and noticesDuring performance evaluationsInformal conversations during work with supervisorEnvironmental Manager or equivalentCo-workersOther:_______________________________________23. Does your facility have a system that allows employees to suggest ways to improveenvironmental practices?Yes No Don’t Know If‘Yes’,How?_______________________________________________________________24. Which of the following describes your environmental training program? Check all thatapply. Training materials or summaries are available to employees at any timeEmployee comprehension of material is testedRefresher training is provided to employees as neededTraining is tailored to each job descriptionOther:_______________________________________No Program4 53 ($ " # ( "# " 2CCCCCCCCC4/22/03 CONFIDENTIAL

26. What information do your employees receive during environmental training?Check all that apply. Environmental policyEnvironmental impacts of their job positionTraining regarding their role and responsibilities in avoiding or reducingenvironmental impactsTraining to help employees creatively solve environmental problemsOther:_______________________________________27. How is environmental training delivered to employees? Check all that apply. Computer or Video On the job training Written Materials Instruction by qualified facility employee or Consultant Other:_______________________________________28. Are environmental goals considered in job performance reviews for the followingemployees: Check all that apply. Facility manager Facility Environmental manager or equivalent Non-management employees Other:_______________________________________ None29. Does your facility present awards to its employees for contributions to environmentalperformance?Yes No Don’t Know If you answer ‘No’ or ‘Don’t Know’, go to question 31.30. If yes, what type of awards? Check all that apply. Bonus pay Non-monetary award (gifts, company products, dinner, or other awards with value) Public recognition (in newsletter, website, etc.) Other:_______________________________________4/22/03 CONFIDENTIAL

Facility EMS Review and Internal AuditsAn audit determines whether environmental practices, policies and procedures are beingcarried out as planned.31. How often is your facility’s overall EMS reviewed? Multiple reviews in a year Once a year Once every 2 years Once every 3 years Once every 4 years or more Never32. Who is involved in this review? Check all that apply. Corporate Board of Directors Corporate Environmental Managers Facility Manager Environmental Manager or equivalent Non-management employees Other:_________________________________________________33. Does your facility have an environmental audit program?Yes No Don’t Know If you answer ‘No’ or ‘Don’t Know’, go to question 38.34. Which of the following describes your environmental auditing program? Check all thatapply.Internal Audit Independent / 3 rd Party Audit Don’tKnow 35. Is there a process to ensure that any observations, recommendations, or findings frominternal audits are acted upon?Yes No Don’t Know 36. Who participates in environmental audits at your facility? Check all that apply. Facility environmental staff Corporate environmental staff External consultant Employees Other:_________________________________________________4/22/03 CONFIDENTIAL

37. How many internal environmental audits are conducted each year in the facility?0 1 2 3 4 More than 5 8/-#$-./- -0/./-The following questions apply to your corporate headquarters or parent company. They donot apply to your individual facility.38. Does your facility have a parent company?Yes No Don’t Know If you answer ‘No’ or ‘Don’t Know’, go to question 40.39. In what country is your parent company located?________________________40. How does your facility receive information from the parent company or corporateheadquarters regarding environmental issues? Check all that apply. Workshops or SeminarsCorporate Environmental ReportCorporate environmental procedures manualNewsletters or noticesCompany-wide emails, voicemail messages, or intranetInformal conversations with Corporate StaffOther:_______________________________________41. How often does your facility communicate with the parent company or corporateheadquarters regarding environmental issues? Weekly or more oftenMonthlyQuarterlyAnnuallyOnce every two yearsOther:_______________________________________42. Does your company publish an annual corporate environmental report?Yes No Don’t Know If you answer ‘No’ or ‘Don’t Know’, go to question 44.43. Does the report include information on your facility?Yes No Don’t Know 4/22/03 CONFIDENTIAL

44. Does your company have a written environmental policy at the Corporate Level where itsmain environmental goals and objectives are defined?Yes No Don’t know 45. Has the corporation defined quantifiable environmental targets for your facility?Yes No Don’t Know 46. Are there company wide programs in place to formally assess and minimize theenvironmental impacts associated with:Yes NoDoes NotApplyDon’t KnowCompany Operations Product Packaging Product Distribution Product Use and Disposal Company Services Provided Suppliers and Service Providers 47. Please specify if your company has implemented any of these actions in the last fiveyears:Taken environmental performance intoaccount in selection of new suppliersPlaced demands on existing suppliers totake environmental actionsImplementedConsidered, butnot ImplementedNotConsideredDon’tKnow Introduced ‘green products’ Implemented product life cycle analysis(LCA) 4/22/03 CONFIDENTIAL

48. Does your company participate in voluntary environmental initiatives? Project XL Energy Star WasteWise Natural Step LEED Certification Environmental Performance Track Other:_________________________________________________________ Don’t KnowPlease provide us with any additional comments that you feel would be useful._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________END OF SURVEYPlease return the survey in the enclosed envelope.Thank you very much for your time.4/22/03 CONFIDENTIAL

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8 -? 8CK6 ' =6CE-F3 =DC-=5 '% >E6 =66 ' 5C D '? 55666 ==66 & 5=F3C =6F5 8 -? 8C+K6 ' 5C3-ED 73-6F '% 5C E ' = = '? >E66 F66 & >CFF DFF 8 -? 8C,K8/$- 7F =E D3 C= 8 -? 8CK ,)!)% 35 75 8#)!)% C5 76 )!)% = C 8 -? 8C3K =5= CD C F 8 -? 8C5K ' 6-E=5 6-C6F '% 6-C666 6-C666 ' 6-6C 6-6= '? =-66 =-66 & 6-FC 6-FF 8 -? 8C4K6 =5E C6 6 =3 8 -? 8C7K =67 5> 57 5E - 92 -

8 -? 8C7K6 C6 7= 3E =F 8 -? 8C7K 6 5 =5E >D 8 -? 8C9K6 =5> C6C9K6' === 7E =5 =5 *V08 = 5C9K66 F5 53 7= 5= *V08 = 5C9K =6 = ==> >F 8 -? 8CK6 ==F 5> 3 5>CK D5 3 >> >=CK =55 77 > =CCK& DE 55 >6 5ECK6 35 => C> 7>CK > 6 =55 >D 8 -? 8CK' =5E 5> 6 >7 - 93 -

8 -? 8C+K) =FD6 6 = =FD> 6 = =FF6 6 = =FF= = 6 =FF5 = = =FF> = = =FFC 6 5 =FFE C 7 =FF3 57 = =FFD 73 5 =FFF >C 7 5666 3 5 566= 7 5 5665 5 6 8 -? 8C,K .) !,)!)% 7E > )!)% 33 =5 )!)% =5 C *V08 = 5C,K .) !,)!)% =6F =E )!)% == > )!)% 6 5 *V08 = =C,K6 .) !,)!)% 5C C )!)% E> == )!)% 7> 7 *V08 5 7C,K .) !,)!)% E = )!)% C6 C )!)% E> =E *V08 = 6C,K .) !,)!)% =C 6 )!)% >F =6 )!)% C3 F *V08 = 5C,K6 .) !,)!)% 53 > )!)% F5 D )!)% C =6 *V08 = = - 94 -

8 -? 8CK ' "" ) ==E =C !!,"" ) F 3 "" ) = 6 *V08 6 5CK6 "" ) =6C 56 !!,"" ) =F > "" ) 5 6CK "" ) =6D =C !!,"" ) =3 E "" ) = 5 *V08 6 =CK6 "" ) 3E F !!,"" ) 7F =6 "" ) D 7 *V08 7 5CK "" ) EF F !!,"" ) >F =5 "" ) 3 5 *V08 = =C) "" ) >C 5 !!,"" ) E5 =5 "" ) =C C *V08 > CCK6 "" ) F3 =5 !!,"" ) 5D =6 "" ) = = *V08 6 = 8 -? 8C3K9 ==> 5C =5 >5 8 -? 8C5K =5E 6 6 E3 8 -? 8C4K !" > 6 ?! =55 6 8 -? 8C7K6 ! , =5> 6 " 5 6- 95 -

8 -? 8C9K' F3 6 5F 6C9K6 C> 6 35 6C9K6 C6 6 3E 6C9KC >> 6 D5 6C9K 5F 6 F3 6C9K 3C 6 C= 6C9K 3 6 ==F 6C9K = 6 =5C 6C9K'% 6 6 =5E 6 8 -? 8C+K6 ==D 77 D 7> 8 -? 8C+K =63 56 == =7C+K =65 5> =E FC+K =63 5> == FC+KL ==5 76 E 7C+K =6> 5E => 3C+K F = =6F 75 - 96 -

8 -? 8C++K&6 DE >6 >6 5CC++K E> 55 E5 >7C++K6 >E E D6 CFC++K FE 5C 76 >6C++K& =6= 53 5C 7DC++K 5E 7 =66 E5C++K6 C= 7D 3C 53C++K F3 >3 5F =DC++K E E =56 CF 8 -? 8C+,K =5= >3 > =3 8 -? 8C+K F6 5D 7E 7EC+K C3 =F EF >CC+K ==5 >7 => 5=C+K' 3F 7> >3 76C+K 6 > =5E E6 8 -? 8C+3K ' E-5 C-E3 '% >-6 7-6 ' 6-77 6 '? C6 >6 & >F-E3 >6 - 97 -

8 -? 8C+5K6) ==D 7C D 53C+5K 6 ==D 7F D 57C+5K =55 C3 > CC+5K 7C =5 F= C6 8 -? 8C+4K ' 37 75 C7 7=C+4KM DF >> 73 =FC+4K& FC 73 7= 5EC+4K =6F C= =3 =5 8 -? 8C+7K E3 5> C3 >6C+7K FF 7F 5C 5CC+7K 7D 3 DE C3C+7K C 7 ==F E=C+7K =F 5= =6C >7 8 -? 8C+9K&' E= =5 EC C7 8 -? 8C,K 7D C 55 3C,K =C > >C DC,K =3 E >7 E - 98 -

E"3 8 -? 8C,K& 6 D = = 5 D 7 5 F > 7E 5F C DD F 8 -? 8C,+K' == 7 ==C C7C,+K 7E 5D F6 5DC,+K FC 76 7= 5EC,+K =56 >E E =6C,+K 37 =5 C7 >>C,+K =C 7 === C7 8 -? 8C,,K' =5E >5 57 8 -? 8C,K ==F 7> C DC,K ' =6> =E 56 5E 8 -? 8C,3K' =5C >= = - 99 -

8 -? 8C,5K ==D 7E 3 EC,5K >3 5C 3D =3C,5K E7 => E5 5DC,5K6 =67 =3 55 5CC,5K > C =5= 73 E$ 8 -? 8C,4K' 6 = C = =E 55 5 5F > 7 E = > =5 7 C E= C 8 -? 8C,7K6 =56 >> 3 =F 8 -? 8C,9K) % 5 6 &!% 5 6 5 6 > = .!!% = 6 / 53 6 0 = 6 #!% 7 6 #" = 6 8% 3 6 8 @!% = 6 0 = 6 ED 7E # 6 = !% 6 7 !% 6 = '? 6 5 - 100 -

8 -? 8CK&6 C3 53 E3 57CK6 D= => >7 7ECK CF 5= EC 5FCK& 33 =3 >3 77CK =67 73 5= =7CK 3E 77 >D =3CK 5 =5> >D 8 -? 8CK FFF 5 FD > 5 ) 5 > ),5 7 = !!, =3 5 B!, 56 7 '#!, 7D =D 19!, >6 =3 8 -? 8C+K6 *V08 D 3 DE => 75 7F 8 -? 8C,K6 *V08 5 6 37 == F 7 8 -? 8CK6) *V08 E = =6F 7D =5 =F 8 -? 8C3K 3> 55 C= 77 *V08 = 7- 101 -

8 -? 8C5K6 *!, 5 *V08 > 7 =63 >C == =7C5K6% *!, =3 C *V08 =5 F 36 =F 55 5>C5K' *!, =5 7 *V08 5C =5 >= =C 7F 5EC5K *!, F 7 *V08 =7 E 37 75 53 =FC5K *!, 5D =5 *V08 => =6 >F == 5C 57C5K66 *!, D > *V08 =7 =6 3= 56 5F 55 8 -? 8C4K6 !% 35 =7 %% 5C == %% == 55 *V08 =3 =>C4K6 !% EE =6 %% 53 F %% =C 5E *V08 =3 =>C4K !% E5 5= %% 5E F %% =3 =E *V08 =D =>C4K !% >C > %% 7F D %% 56 5> *V08 =D 5> - 102 -

8 -? 8C7K E3 =D * E6 >F- 103 -

- 104 -

88/-"$/7#/!/8-//- 105 -

B C/$- /8-/ D/8-/ $$-0/8-/ D$$-0= =F= FFG 5 =G5 =DE FEG 3 >G7 =F7 =66G 6 6G> =F5 =66G = =GC =F7 =66G 6 6GE =3D F5G => 3G3 =F7 =66G 6 6GD =3E =66G 6 6GF =3> FFG 5 =G=6 =3> FFG 5 =G== =F7 =66G 6 6G=5 =>F FFG = =G=7 =>F FFG = =G=7 =>> FEG E >G=7 =>3 FDG 7 5G=7 =>7 FCG 3 CG=7 =>7 FCG 3 CG=7 =>D FFG 5 =G=7 D CG =>5 FCG=> =C6 =66G 6 6G=C =F7 =66G 6 6G=E =F7 =66G 6 6G=3 =5C FDG 7 5G=D =5C FDG 7 5G=F =5C FDG 7 5G56 =F7 =66G 6 6G5= =C= =66G 6 6G55 =F= FFG 5 =G57 =DF FDG > 5G5> =F6 FDG 7 5G5C =DC FEG D >G5E =DD F3G C 7G53 =DF FDG > 5G5D =DD F3G C 7G5F =F= FFG 5 =G76 35 FFG = =G7= =F6 FDG 7 5G75 =D5 =66G 6 6G77 =F= FFG 5 =G7> =EE FFG = =G7C =E3 =66G 6 6G7E =E3 =66G 6 6G73 =EC FFG 5 =G- 106 -

7D =F6 FDG > 5G7F =E> =66G 6 6G>6 =3> F6G 56 =6G>= =37 DFG 5= ==G>5 =DE FEG D >G>7 FD FFG = =G>> =DC FCG F CG>C =D> FCG =6 CG>E =DC FCG F CG>E =3D F5G =E DG>E =37 DFG 5= ==G>E =D5 F>G =5 EG>E =35 DFG 55 ==G>E =33 F=G =3 FG>3 =DC FCG F CG>3 =D> FCG =6 CG>3 =D7 F>G == EG>3 =D5 F>G =5 EG>D ==> CFG 6 6G- 107 -