SCALOGManual Part I-Intro and Framework7-30.pdf - LGRC DILG 10

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4. Management Systems Installing processes and procedures for planning, developing,implementing, monitoring and evaluating programs andprojects. They include the ability to form linkages with otherLGUs, NGOs, educational/research institutions and others formutual cooperation (e.g., in identifying, planning orimplementing projects, sharing resources, etc). Theindicators of this competency may include:• The LGU has a strategic plan for the service.• There is a clear process for initiating projects.• There is a standard planning process for theseprojects.• There is a standard process for monitoring theimplementation of these projects.• There is a standard process for assessing completedprojects.• There is complementation/synergy with other localgovernment programs/services.Complementation/synergy means projectscoordinate/build on each other so that duplication ofefforts or conflicting initiatives are avoided.• The LGU has mutual cooperation agreements orother forms of linkages with other LGUs, NGOs,educational/research institutions, etc., to implementprograms in this service area.5. Participation Involving various stakeholders in problem identification,needs assessment, and in formulation and implementinggoals. Stakeholders are individuals or groups who cancontribute to or benefit from the service. The indicators ofthis competency may include:• NGOs/people’s organizations are represented andare active members of councils, committees orboards.• There are other forms of LGU-NGO/private sector tieup• There is an accreditation process for NGOs, POs,cooperatives, other development associations.• The LGU uses different forums for stakeholders toraise and analyze issues, such as: public hearings,community/ town hall meetings, barangayassemblies, focus-groups and other forms of citizenengagement.• The participation of stakeholders has resulted inchanges in the plans/ programs.6. ContinuousImprovement/InnovationsIntroducing new or modifying existing work processes/procedures/ approaches to accomplish most with the leastoverall expenditure of time and resources. The indicators ofthis competency may include:• The LGU has introduced improvements or innovations inthis service area.• The LGU has applied Information and CommunicationTechnology to this service area.6
7. Customer Service .• Streamlining frontline services to make them morecustomer-friendly and seeking feedback from customersregarding services• The LGU reviews/evaluates its frontline services toidentify areas for improvement.• The LGU streamlines its frontline services in terms ofreduction in:• processing/transaction time• number of requirements• number of signatories• number of steps• The LGU provides customer service training ororientation to its frontline staff.About the SCALOG ToolThe SCALOG Tool is divided into 14 service area instruments (Annex ___). Each instrument hasthree parts:• Part 1: Organizational Competency Assessment Items – This part consists of 14 sectionsrepresenting the service areas of the Local Government Performance ManagementSystem.• Part 2: LGU Strengths and Opportunities for improvement• Part 3: Guide to some items – provides details or explanation on some items of theinstrumentShown below are the five LGPMS performance areas and corresponding service areas in whichspecific organizational competencies are identified. The Governance and Administrationperformance areas all contribute to towards performance in Social Services, EconomicDevelopment and Environmental Management.GovernanceFinancial AccountabilityTransparencyParticipationEquityLocal LegislationAdministrationDevelopment PlanningRevenue GenerationResource Allocation and UtilizationHuman Resource Management andDevelopmentCustomer ServiceSocial ServicesHealth and NutritionEducationHousing and Basic UtilitiesPeace, Security and Disaster PreparednessEconomic DevelopmentAgriculture and Fisheries DevelopmentEnterprise, Business and Industrial PromotionEnvironmental ManagementNatural Resources ManagementWaste Management and Pollution Control7
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Page 5 and 6: InputsOrganizational Competencies(T
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Page 15: Service Areas Strong in Management

SCALOGManual Part I-Intro and Framework7-30.pdf - LGRC DILG 10

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