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Issue 33October 2007Reflecting Kranji:Narr<strong>at</strong>ing MemoriesAn exhibition by Architectural Students ofthe DTM ProgrammeOnly in its third year of implement<strong>at</strong>ion, the Design Technology & Management (DTM) programme is oneof the recent developments in architectural educ<strong>at</strong>ion offered by the Department of Architecture, N<strong>at</strong>ionalUniversity of Singapore. Architectural students having completed their third year have the option to selectthe DTM programme for their fourth and M. Arch years of study as an altern<strong>at</strong>ive p<strong>at</strong>h to earning theirprofessional degree. This programme is about architectural design founded on a desire to make ideaswork beautifully through holistic thinking and technical imagin<strong>at</strong>ion. It is about cre<strong>at</strong>ing an architectureth<strong>at</strong> always exhibits a clear idea of the rel<strong>at</strong>ionship between technique and expression – th<strong>at</strong> m<strong>at</strong>erial,construction and environment are essential elements of the expressive language of architecture, and th<strong>at</strong>it is <strong>at</strong> its most eloquent when these are deployed with imagin<strong>at</strong>ion. The DTM programme developsstudents to deploy th<strong>at</strong> imagin<strong>at</strong>ion with credibility.The curriculum enhances students’ design abilities with software evalu<strong>at</strong>ion tools, integr<strong>at</strong>ive designstr<strong>at</strong>egies and cre<strong>at</strong>ive use of architectural technology. The programme also empowers students with thecapabilities of evalu<strong>at</strong>ing their design performance in aspects of energy, daylighting and insol<strong>at</strong>ion throughthe use of digital simul<strong>at</strong>ion and modeling. These skills are extremely useful in the development of designstr<strong>at</strong>egies for a sustainable green architecture. As the programme addresses pertinent and practical issues,engaging and learning from the industry is a constant activity. They are in the form of overseas and localbuilding study trips; factory and construction site visits; and involvement of expert practitioners in thestudents’ design works.In August this year, a group of six DTM programme students exhibited their fourth year design projects <strong>at</strong>the Basheer Gallery. The exhibition known as “ Reflecting Kranji, Narr<strong>at</strong>ing Memories” showcased theirdesign of a sanctuary for reflection loc<strong>at</strong>ed <strong>at</strong> the Kranji War Memorial. The objective of the design projectis to demonstr<strong>at</strong>e how architectural details and m<strong>at</strong>eriality can convey a process of healing and historytelling in a place laden with meanings of sacrifices, courage and honour. It is about technical solutions th<strong>at</strong>expresses meanings and <strong>at</strong> the same time also engages our senses and emotions.The exhibition aimed not only to expose the design works to external critics but also as a vehicle for thestudents to develop soft skills in managing events to promote their professional training and designpotentials. The DTM programme exposes students to various technical knowledge, methodologies andtools of design th<strong>at</strong> add value to the commencement of their professional career. Lavinia Lim, a DTMstudent was employed by <strong>Hunter</strong> <strong>Douglas</strong> during her semester break in work rel<strong>at</strong>ing to design andperformance evalu<strong>at</strong>ion of sun shading devices. Her exceptional work performance helped her studiom<strong>at</strong>es secure a sponsorship from <strong>Hunter</strong> <strong>Douglas</strong> for the exhibition.The DTM programme seeks to elimin<strong>at</strong>e the mindset th<strong>at</strong> separ<strong>at</strong>es design from technology. We contendth<strong>at</strong> design IS about technique and technology. Architecture th<strong>at</strong> is founded on technical knowledge can(and should) be inspiring....continued on page 14MISSIONSTATEMENTTEMENT &CORE VALUESStr<strong>at</strong>egic Service Direction of<strong>Hunter</strong> <strong>Douglas</strong> Singapore<strong>Hunter</strong> <strong>Douglas</strong> Singapore’sstr<strong>at</strong>egic service directionembodies the following Vision,Mission and Core Values:VISION• As the market leader, we strive tohave a <strong>Hunter</strong> <strong>Douglas</strong> product in<strong>ever</strong>y home and office in Singapore• Within the <strong>Hunter</strong> <strong>Douglas</strong> group,we aspire to be a model companyMISSION• We are the world market leadermanufacturing a wide range ofinnov<strong>at</strong>ive and quality architecturaland window covering products• We shall provide on-time delivery,reliable and friendly service <strong>at</strong> acompetitive price• Our aim is to offer fulfilment to ourstaff and to secure a reasonablereturn to our shareholdersCORE VALUESCustomer Oriented• Putting customers <strong>first</strong>• Providing reliable and friendly service• Achieving on-time deliveryInnov<strong>at</strong>ion• Seeking continuous improvementand new ideas to cre<strong>at</strong>e value forour customers• Striving for cre<strong>at</strong>ive ways of doingour work betterTeamwork• Working together harmoniously toachieve common goals andobjectivesIntegrity• Honouring our commitments tocustomers, staff and organis<strong>at</strong>ion• Being sincere and truthfulCommunic<strong>at</strong>ion• Showing respect andunderstanding for each other• Being frank, open and receptiveStaff Well-being• Providing continuous trainingand development• Recognising good performancePUBLISHER’S NOTEMake A Difference is published by <strong>Hunter</strong> <strong>Douglas</strong>Singapore Pte Ltd. For reproduction of articlesand queries, please contact:The Editor,“ Make A Difference” Newsletter<strong>Hunter</strong> <strong>Douglas</strong> Singapore Pte Ltd15 Joo Koon Crescent, Singapore 629015Tel: 68624466, Fax: 68616595Website: www.hunterdouglas.com.sgEmail: hds@hunterdouglas.com.sg® Registered Trademark of <strong>Hunter</strong> <strong>Douglas</strong> Trademark of <strong>Hunter</strong> <strong>Douglas</strong>Printed by Tetra Press Pte LtdHIGHLIGHTS2 Intern<strong>at</strong>ional <strong>Alliance</strong> Conference8 L<strong>at</strong>est Product Offering13 The Gallery Advantage18 Study of Luxalon ® Sun Louvres Products23 Luxalon® Sun Louvres Systems24 Reflecting Kranji<strong>Hunter</strong> <strong>Douglas</strong> <strong>hosts</strong>4,<strong>000</strong> <strong>at</strong> <strong>first</strong>-<strong>ever</strong> Intern<strong>at</strong>ional<strong>Alliance</strong> ConferenceA Corpor<strong>at</strong>e Newsletter of <strong>Hunter</strong> <strong>Douglas</strong> SingaporeMICA (P) 222/11/200624<strong>Hunter</strong> <strong>Douglas</strong> Singapore is a proudrecipient of the Singapore Quality Class25


<strong>Hunter</strong> <strong>Douglas</strong> <strong>hosts</strong> 4,<strong>000</strong> <strong>at</strong> <strong>first</strong>-<strong>ever</strong> Intern<strong>at</strong>ional <strong>Alliance</strong> Conference<strong>Hunter</strong> <strong>Douglas</strong>, one of the world’s leading manufacturersof custom window fashions, held its <strong>first</strong>-<strong>ever</strong> Intern<strong>at</strong>ional<strong>Alliance</strong> Conference <strong>at</strong> the Colorado Convention Center inDenver, USA, from July 25 to 27 2007 for its best andbrightest dealers to str<strong>at</strong>egise together, share ideas andexchange inform<strong>at</strong>ion as they embrace the changes of aconstantly evolving global consumer market.The <strong>first</strong> event of its kind, more than 4,<strong>000</strong> <strong>Hunter</strong> <strong>Douglas</strong>aligned retail dealers from around the globe, along with itsfabric<strong>at</strong>ors, select marketing partners and <strong>Hunter</strong> <strong>Douglas</strong>management and product brand teams all g<strong>at</strong>heredtogether, <strong>at</strong> the same time and under one roof for theconference. The 92,<strong>000</strong> square feet of exhibition spacewas filled to capacity with the most comprehensivepresent<strong>at</strong>ion of products <strong>ever</strong> shown <strong>at</strong> one time. Includedwere a number of significant new window fashionsscheduled for introduction in the l<strong>at</strong>er part of this year andearly 2008, highlighted by the revolutionary new Pirouette ®window shadings, which fe<strong>at</strong>ures adjustable soft fabricvanes th<strong>at</strong> flo<strong>at</strong> gracefully in front of a fabric sheer. Anarray of marketing, merchandising and educ<strong>at</strong>ionprogrammes was also showcased.A deleg<strong>at</strong>ion of 26 <strong>Hunter</strong> <strong>Douglas</strong> Gallery top echelondealers from Asia made their debut <strong>at</strong> the conference thisyear.“ These are our top dealers and they will be going to studythe l<strong>at</strong>est consumer trends and learn about the newtechnologies available, which they will bring back to sharewith and advise consumers and industry professionals inthe Asian markets,” said <strong>Hunter</strong> <strong>Douglas</strong> Asia RegionalDirector, Mr Jim Tan.“ The top Asian dealers are being sent to this showcase oftechnology, consumer trends and window covering designas a result of the increasing significance and rising affluenceof the consumers in Asia, and wh<strong>at</strong> they see and learn willultim<strong>at</strong>ely benefit our customers,” added Tan.The conference officially opened with an inspiringpresent<strong>at</strong>ion entitled “ Innov<strong>at</strong>ion” , which traced thedevelopment of <strong>Hunter</strong> <strong>Douglas</strong> from 1919 to 2007.The Honorable John Hickenlooper, Mayor of Denver,then welcomed <strong>ever</strong>yone to Denver, and Marv Hopkins,President and CEO of <strong>Hunter</strong> <strong>Douglas</strong> (North AmericanOper<strong>at</strong>ions), spoke about how innov<strong>at</strong>ion defines<strong>Hunter</strong> <strong>Douglas</strong> as a company. In the afternoon,General Colin L. Powell, USA (Ret.), presented...continued on page 6The Exhibition Hall was filled to capacity with the most comprehensive present<strong>at</strong>ion of products <strong>ever</strong> shown <strong>at</strong> one time.23


Keynote speaker, Gen. Colin L. Powell, USA (Ret.), with <strong>Hunter</strong> <strong>Douglas</strong> President and CEO (North American Oper<strong>at</strong>ions) Marv Hopkins.The Honorable John Hickenlooper, Mayor of Denver, welcoming <strong>ever</strong>yone to Denver.The <strong>first</strong>-<strong>ever</strong> <strong>Hunter</strong> <strong>Douglas</strong> Intern<strong>at</strong>ional <strong>Alliance</strong> Conference included a preview of PIROUETTE window shadings, a totally newconcept in light control which fe<strong>at</strong>ures adjustable soft fabric vanes th<strong>at</strong> flo<strong>at</strong> gracefully in front of a fabric sheer.45


...continued from page 2the keynote address, sharing his insightson leadership and his vision for tomorrow.Other speakers <strong>at</strong> the conferenceincluded Daniel Burrus, referred to by TheNew York Times as one of America’s topthree business gurus, who talked abouthow retailers can prepare for trends th<strong>at</strong>are a reality, not a passing fad, such asthe predominance of technology in today’sworld and the convergence of fourgener<strong>at</strong>ions in the workforce. MichelleLamb, leading design expert and SeniorEditor of “ The Trend Curve ” newsletter,explained how design trends haveincreasingly shorter life spans and howfashion and home now influence eachother, r<strong>at</strong>her than home following fashion.She highlighted upcoming design andcolour trends, explaining how neutrals arebecoming increasingly important alongwith eco-influenced décor. George Whalin,President and CEO of Retail ManagementConsultants, discussed the future of retailand provided easily implementable ideasto help dealers keep their businessesahead of the curve and better servetomorrow’s customers.Ms Sharon Yong, Sales Manager for Window Fashions Division, <strong>Hunter</strong> <strong>Douglas</strong> Singapore Pte Ltd, with the Singapore dealers <strong>at</strong> the conference.“ The combin<strong>at</strong>ion of the speakers,convers<strong>at</strong>ions with other dealers and allthe other activities <strong>at</strong> the IAC truly servedas a gre<strong>at</strong> motiv<strong>at</strong>or. This will get peoplemoving toward improving theirbusinesses and trying new and differentthings,” said K<strong>at</strong>hy Kiefer, President andOwner of A Well Dressed Window inOmaha, Neb., and a <strong>Hunter</strong> <strong>Douglas</strong>Gallery Dealer.Top Singapore dealers (from left to right), Ms Irene Ng (Fabrik ETC), Ms Wendy Soh (Ommi Interiors) and Mr Joshua Aik (Aik Brothers) in a photoshoot withMr Ralph Sonnenberg, President and CEO of <strong>Hunter</strong> <strong>Douglas</strong> Group.Singapore dealers receiving an Award of Excellence in recognition of their outstanding sales performance from Mr David Sonnenberg, Vice President (Business Development), <strong>Hunter</strong> <strong>Douglas</strong> Group.“ This was an industry <strong>first</strong>. N<strong>ever</strong> beforehas <strong>Hunter</strong> <strong>Douglas</strong> or any other windowcovering company brought together sucha large and extraordinary g<strong>at</strong>hering of retaildealer talent to learn and grow together,”said Marv Hopkins. “ The breadth of newproducts displayed – some of the mostpromising and significant we’veintroduced in many years – as well as theexceptional marketing and merchandisingprograms and other business-buildingtools presented was unprecedented. Thecelebr<strong>at</strong>ed speakers also provided manystimul<strong>at</strong>ing ideas for business and forlife.”To meet the needs of more sophistic<strong>at</strong>ed Asian consumers, a deleg<strong>at</strong>ion of 26 <strong>Hunter</strong> <strong>Douglas</strong> Asian Galleries’ dealers made their debut <strong>at</strong> the IAC.67


L<strong>at</strong>est Product Offering -Pirouette ® Window ShadingsAttendees <strong>at</strong> the Intern<strong>at</strong>ional <strong>Alliance</strong> Conference had a preview of<strong>Hunter</strong> <strong>Douglas</strong> l<strong>at</strong>est offering <strong>at</strong> the IAC.Known as the PIROUETTE Window Shadings, this new, innov<strong>at</strong>iveproduct combines the personality of a classic fabric shading with theability to control light in an entirely new way.At the heart of PIROUETTE window shadings is the revolutionary Invisi-Lift TM system.The system allows the horizontal fabric vanes to flo<strong>at</strong> gracefully providingunobstructed views when open and complete privacy when closed.Product fe<strong>at</strong>ures:- Three fabric styles, 44 fabric/colour combin<strong>at</strong>ions.- All fabrics, colours and vane sizes are available in semi-opaque androom- darkening vari<strong>at</strong>ions.- The familiar EasyRise continuous cord loop oper<strong>at</strong>ing system isstandard or choose the UltraGlide ® system for enhanced child andpet safety.- With the vanes open, the sheer backing maintains privacy, reducesglare and blocks up to 86% of harmful ultraviolet rays.89


In this issue of “ Make A Difference” , we reproduced two articles by two of the speakers, Mr DanielBurrus and Ms Michelle Lamb. We e would also like to share with our readers snippets of wisdomfrom IAC Keynote Speaker, , Gen. Colin L. Powell, USA (Ret.) and Mr George Whalin.Powell’s PrinciplesCre<strong>at</strong>ing and Sustaining aCompetitive AdvantageDaniel BurrusFounder and CEO of Burrus ResearchOne of the most admired people in America today, GeneralPowell shared with the audience his insights on leadershipand described his vision for tomorrow.“ Being responsible sometimes means pissing people off.”“ Gre<strong>at</strong> leaders are almost gre<strong>at</strong> simplifiers, who can cutthrough argument, deb<strong>at</strong>e and doubt, to offer a solution<strong>ever</strong>ybody can understand.”“ You don’t know wh<strong>at</strong> you can get away with until you try.”“ Perpetual optimism is a force multiplier.”“ Leadership is solving problems. The day soldiers stop bringing you their problems isthe day you have stopped leading them. They have either lost confidence th<strong>at</strong> youcan help or concluded th<strong>at</strong> you do not care. Either case is a failure of leadership.”IAC Keynote SpeakerGen. Colin L. Powell , USA (Ret.)“ Keep looking below surface appearances. Don’t shrink fromdoing so just because you might not like wh<strong>at</strong> you find.”“ Organis<strong>at</strong>ion doesn’t really accomplish anything. Plansdon’t accomplish anything either. Theories of managementdon’t much m<strong>at</strong>ter. Endeavours succeed or fail becauseof the people involved. Only by <strong>at</strong>tracting the best peoplewill you accomplish gre<strong>at</strong> deeds.”“ Organis<strong>at</strong>ion charts and hence titles count for next tonothing.”“ Don’t be buffaloed by experts and elites. Experts oftenpossess more d<strong>at</strong>a than judgement. Elites can become soinbred th<strong>at</strong> they produce hemophiliacs who bleed to de<strong>at</strong>has soon as they are nicked by the world.”“ N<strong>ever</strong> let your ego get so close to your position th<strong>at</strong> whenyour position goes, your ego goes with it.”“ Fit no stereotypes. Don’t chase the l<strong>at</strong>est managementfads. The situ<strong>at</strong>ion dict<strong>at</strong>es which approach bestaccomplishes the team’s mission.”Powell’s rules for picking people:“ Look for intelligence and judgement and, most critically,a capacity to anticip<strong>at</strong>e, to see around corners. Also lookfor loyalty, integrity, a high energy drive, a balanced egoand the drive to get things done.”“ Don’t be afraid to challenge the pros, even in their ownbackyard.”“ N<strong>ever</strong> neglect details. When <strong>ever</strong>yone’s mind is dulled ordistracted the leader must be doubly vigilant.”Part I: “ Use the formula P=40 to 70, in which P stands forthe probability of success and the numbers indic<strong>at</strong>e thepercentage of inform<strong>at</strong>ion acquired.”Part II: “ Once the inform<strong>at</strong>ion is in the 40 to 70 range, gowith your gut.”“ The commander in the field is always right and the rearechelon is wrong, unless proved otherwise.”There are many ways to compete and yet mostcompanies focus their str<strong>at</strong>egies on only a few.This narrow perspective limits a company’sability to cre<strong>at</strong>e solid competitive advantages andsustain them over time. To be consistentlycompetitive, companies need str<strong>at</strong>egies th<strong>at</strong> encompass techniques for<strong>ever</strong>ything from price, time and value to technology, image and service.Price-Based CompetitionThe most popular competitive technique is to focus on price. Having the lowestprice is a gre<strong>at</strong> advantage, but lowest price also means low margins and highvolumes in order to stay profitable. Price-based competition is a favourite techniqueof giants like JetBlue Airlines, Wal-Mart, Dell Computers and Amazon.com. Price,how<strong>ever</strong>, isn’t their only str<strong>at</strong>egy. Let’s look <strong>at</strong> JetBlue as an example of a companyth<strong>at</strong> executes multiple competitive str<strong>at</strong>egies. In 2006, JetBlue was a profitablecompany, with their stock surging 156% since going public in April 2002. Inaddition to low prices, JetBlue lowered their oper<strong>at</strong>ing costs by standardising toone type of jet, which dram<strong>at</strong>ically lowered training and maintenance costs.Their technology enables over 700 reserv<strong>at</strong>ion agents to work from their homesin Salt Lake City, saving both time and money. Nearly three in four tickets arebooked through JetBlue’s own website, saving commission costs and othertravel agent fees. The airline further differenti<strong>at</strong>es itself from competitors byproviding comfortable se<strong>at</strong>s and movies th<strong>at</strong> add value. JetBlue continues toinnov<strong>at</strong>e by being the <strong>first</strong> to allow pilots to carry laptops th<strong>at</strong> autom<strong>at</strong>ically upd<strong>at</strong>eflight manuals. The best companies n<strong>ever</strong> focus on price alone. They combinemultiple str<strong>at</strong>egies to cre<strong>at</strong>e a lasting competitive advantage and continue toinnov<strong>at</strong>e using technology th<strong>at</strong> raises the bar for <strong>ever</strong>y str<strong>at</strong>egy they employ.Wh<strong>at</strong>’s the Difference Between Competers and Innov<strong>at</strong>ors?Competers copy others.Competers are locked into set p<strong>at</strong>terns.Competers believe the future will take care of itself.Competers see scientific and technological developmentsas thre<strong>at</strong>s to their st<strong>at</strong>us quo.Competers collect massive amounts of raw d<strong>at</strong>a.Competers react to trends.Competers consider planning a necessary evil.Competers dread change and resist it.Competers avoid being different.Competers control and direct their people.Competers complain their people lack productivity.Competers use technology to save money.Competers favour predictable behavior.Competers believe problems impede progress.Don’t Imit<strong>at</strong>e – Innov<strong>at</strong>eCompetition will only intensify. In today’s marketplace, it is more important than<strong>ever</strong> to focus on innov<strong>at</strong>ion as you seek to differenti<strong>at</strong>e yourself from thecompetition. When competitive pressure increases, it is n<strong>at</strong>ural to focus on wh<strong>at</strong>the competition is doing. Although keeping track of them is a good practice, toomany organis<strong>at</strong>ions w<strong>at</strong>ch their competitors <strong>at</strong> the expense of developing theirown innov<strong>at</strong>ions, and eventually discover there’s a price to pay.The Hidden Cost of CompetitionCompanies who spend their time studying the competition r<strong>at</strong>her than lookinginternally put themselves <strong>at</strong> risk in a number of ways:1. They lose their identity by copying each other’s products, servicesand methods, making it hard for customers and employees todistinguish one from the others.2. Individuals and firms struggle with each other and lose sight of theirown customers and markets.3. Potential money-saving innov<strong>at</strong>ions are overlooked due to excessiveconcern with minor cost-reduction measures.4. Long-term profits, problems and opportunities are missed when alleyes are on short-term sales and profits.5. Resources th<strong>at</strong> could be available for innov<strong>at</strong>ion are reduced in pursuitof the competition.6. Companies become complacent, believing they are secure if theymaintain market share.Innov<strong>at</strong>ors look for better ways to think and act.Innov<strong>at</strong>ors cultiv<strong>at</strong>e a cre<strong>at</strong>ive mind set.Innov<strong>at</strong>ors focus on future goals and how to meet them.Innov<strong>at</strong>ors apply new technologies for new opportunities.Innov<strong>at</strong>ors transl<strong>at</strong>e raw d<strong>at</strong>a into useful action plans.Innov<strong>at</strong>ors profit from trends.Innov<strong>at</strong>ors str<strong>at</strong>egically build change into the plan.Innov<strong>at</strong>ors adapt and try to master change.Innov<strong>at</strong>ors maximise their differential advantage.Innov<strong>at</strong>ors empower their people for positive action.Innov<strong>at</strong>ors help their people be more productive.Innov<strong>at</strong>ors integr<strong>at</strong>e str<strong>at</strong>egy, technology and people.Innov<strong>at</strong>ors encourage cre<strong>at</strong>ivity in their people.Innov<strong>at</strong>ors turn problems into opportunities.1011


Michelle LambFounder and Chairman of MarketingDirections, Inc.Why I Care About TrendIt may surprise you to learn th<strong>at</strong> trendforecasting for home décor hasn’t been aroundvery long, even though trend forecasting inapparel has been used for years. Just 25 yearsago, in the early 1980s, a few forward-lookingmerchants began to apply a trend perspectiveto home fashions products.At <strong>first</strong> not <strong>ever</strong>yone in home fashions was on-board with the concept of trendforecasting. Lots of buyers, designers and retailers didn’t focus on trends anddidn’t think they needed to change. They believed th<strong>at</strong> best-selling homefashions selections were all about cre<strong>at</strong>ing good/better/best options th<strong>at</strong>showcased different fe<strong>at</strong>ures and price points – and th<strong>at</strong> success withconsumers was based on a combin<strong>at</strong>ion of delivering fabulous service andproviding access to exclusive trade-only products.It didn’t take long for the benefits of a trend-focused point of view to becomeapparent to both consumers and retailers. Consumers found a new source ofenergy and excitement when they tapped into home fashions selectionsdesigned with trend in mind – and they became more confident th<strong>at</strong> theirhome décor conveyed an up-to-d<strong>at</strong>e sensibility.Retailers began to see th<strong>at</strong> home fashions selections designed with trend as astarting point provided a competitive advantage th<strong>at</strong> transl<strong>at</strong>ed into gre<strong>at</strong>ersales and profits. They realised the importance of reaching beyond personaltaste to focus on trend-right assortments. Within 15 years, almost <strong>ever</strong>yoneunderstood the power of trend and was using it to their advantage.At the same time, good design began to creep into <strong>ever</strong>yday productassortments. Famous name designers or staff design teams found anincreasingly receptive audience for well-coloured and well-designed products.These innov<strong>at</strong>ive p<strong>at</strong>terns and designs began to appear in shelter and apparelmagazines, alongside colour fe<strong>at</strong>ures th<strong>at</strong> pulled it all together for consumers.With so much inform<strong>at</strong>ion so easily accessible, consumers’ taste levels beganto rise – and they have n<strong>ever</strong> gone back.Now consumers demand good design <strong>at</strong> <strong>ever</strong>y level. They are asking for betterdesign and faster change. The life span of a trend, which was about 7 years inthe early 1980s, has compressed repe<strong>at</strong>edly. Now a typical trend is just aboutthree years and is expected to drop to two years by 2010.Today, consumers have a heightened sensitivity to design. They demand gooddesign <strong>at</strong> <strong>ever</strong>y price-point level, and there is an acceler<strong>at</strong>ing time frame forcolour, texture and design trends. This makes it more important than <strong>ever</strong> formanufacturers and retailers to understand and apply trend inform<strong>at</strong>ion to productdesign and how they work with consumers.We’re all winners in this growing focus on trend. Consumers benefit withbetter décor in their homes and the perfect combin<strong>at</strong>ion of design and colour.Retailers, fabric<strong>at</strong>ors and manufacturers can count on trend for increased salesand profits.The Gallery Advantage - Become a <strong>Hunter</strong><strong>Douglas</strong> Window Fashions Gallery TM Dealer“Before the Gallery, we were doing <strong>ever</strong>ything about 80 percent right; nowit’s 95 percent. The variety of Gallery programs is like a chessboard. There arelots of individual pieces, and I can play with them in wh<strong>at</strong><strong>ever</strong> combin<strong>at</strong>ionworks best.” - Basic Blinds - USBenefits of Becoming a <strong>Hunter</strong> <strong>Douglas</strong> Gallery TM Dealer• Increased sales, profits and consumer awareness• Unique and proven display environment• Differenti<strong>at</strong>es your business from the competition• Training, training and more training• Receive the benefits of HD advertising• Exclusive collection of specialty products available only to <strong>Hunter</strong> <strong>Douglas</strong>Window Fashions Gallery• Customised marketing programmes & added benefits th<strong>at</strong> support yourbusiness• Grow with an Intern<strong>at</strong>ional Brand• Network with other worldwide <strong>Hunter</strong> <strong>Douglas</strong> Window Fashions Gallery dealersAs a <strong>Hunter</strong> <strong>Douglas</strong> Window Fashions Gallery TM Dealer, we have put in placea series of programmes to partner with our dealers to build their business andbring more value to our customers. Programmes such as:• Product training – builds <strong>first</strong> line of customer trust and credibility• Business training – helps you run your business more professionally andmore effectively• Sales training1. Getting to know the customer2. Meeting customer needs3. Building long-term valued rel<strong>at</strong>ionships with customers“In my 33 years of businessI have n<strong>ever</strong> <strong>at</strong>tended <strong>at</strong>raining by a company th<strong>at</strong>focused on making mycompany better and not justhow I could sell more oftheir products!”For more inform<strong>at</strong>ion onbecoming a <strong>Hunter</strong> <strong>Douglas</strong>Window Fashions Gallery TMDealer, contact Ms SharonYong <strong>at</strong> 6479-7888 today.The Life of a TrendEMERGING PRE-PEAK POST-PEAK• Artisan talent and cre<strong>at</strong>ivity • Trend is established • Sales begin to slow• Specialty stores • Volume sellers • More supply/lower prices• Early adopters/risk takers• Economies of scale and affordable pricing• Highest prices/modest sales• Prolifer<strong>at</strong>ion of product and brisk salesINCOMING PEAK OUTGOING• Trend-forward retail and Web • Highest volume of exposure/interest/sales • Non-prestige loc<strong>at</strong>ions• First price drop • The beginning of the end • Decline in quality with even lower prices• Mainstream America learns of the trend• Consumers aspire to own the trendDECLINE• No meaningful role as a fashion st<strong>at</strong>ementGeorge WhalinFounder, Retail Management ConsultantsBuilding Your Business in the New RetailMarketplaceAt the Intern<strong>at</strong>ional <strong>Alliance</strong> Conference, Georgefocused his present<strong>at</strong>ion on how to build one’sbusiness in the new retail marketplace. In hispresent<strong>at</strong>ions, George gave the audienceinnov<strong>at</strong>ive ideas as well as practical, hard-hittingstr<strong>at</strong>egies and tools they can put to use rightaway to build their businesses, sell moremerchandise, and better serve today’s savvy consumers.Wh<strong>at</strong> does the present day consumer expects?• Quality, name-brand products• Fair prices• Knowledgeable, helpful people• Multiple payment options• Respect for his/her time• Pleasant, hassle-free experienceHere’s a summary of George’s “Roadmap to Retail Success”:1. L<strong>ever</strong>age your strengths and elimin<strong>at</strong>e your weaknesses2. Pay <strong>at</strong>tention to the marketplace.3. Look for opportunities4. Tre<strong>at</strong> <strong>ever</strong>y customer like your only customer.5. Challenge your mind-set.6. Distinguish your business from <strong>ever</strong>yone else.7. Embrace change.8. Elimin<strong>at</strong>e backward thinking.9. Invest in your people.10. Be the best… It’s the only marketplace th<strong>at</strong> is not crowded.1213


“The design takes thetrench as a metaphorof war and theapproach of designingparts through themanipul<strong>at</strong>ion of detailsand m<strong>at</strong>erials, tocre<strong>at</strong>e a whole th<strong>at</strong>combines both ideaand function, allowingfor a gre<strong>at</strong>erhumanisticappreci<strong>at</strong>ion of space.”Lavinia Lim“Careful arrangements of the composition of m<strong>at</strong>erialsand their integr<strong>at</strong>ion with greenery, the architecture notonly exposes the characteristics of the m<strong>at</strong>erials, butalso forms meaningful views, recalling the”memories ofwar and the beautiful peace.Wu Fei“The design, to seekand take on asubservient role,involves breaking outof establishedp<strong>at</strong>terns in order tolook <strong>at</strong> things in adifferent way. Theholistic experience isamplified by engagingthe senses, subconsciouslytransporting one toyet another place.”Sarinah Sahmawi1415


“Sauntering throughthe rows ofheadstones andturning to view them,cre<strong>at</strong>es rhythm ofmovement th<strong>at</strong> canonly be captured inthis war cemetery.The essence ofmovement, as ajourney reflecting thedark past to the brightfuture, is arousedthrough the designsof details andm<strong>at</strong>eriality in theMemorial Sanctuary.”Siti Nur Aishah“The designed sanctuary provides visitors with a built environment inwhich they can be allowed to engage the environment. With thevisual connection between the proposed site and its environment asthe basis of design gener<strong>at</strong>ion, the architecture can be said to bevisual boxes th<strong>at</strong> extends towards the outside and together with thecentral courtyard, they cre<strong>at</strong>e an internal and external linkage.Yang Li”“As one embarkson the journeythrough the ruins,a vagueconnection to thepast is composed.Let the wallsguide you throughthe spaces,where the storiesof war unfold.”Hong Shunjuan1617


Study of Luxalon ® Sun Louvres ProductsBy Lavinia LimLUXALON is a p<strong>at</strong>ented trademark of <strong>Hunter</strong> <strong>Douglas</strong>. The producttype under the LUXALON trademark is architectural products, rangingfrom interior products such as ceiling and cladding panels, to exteriorproducts such as louvres and exterior cladding. This study focuseson LUXALON Sun Louvres and the product types taken into analysisare:• 84R Sun Louvre• SL 70S – 132S Aluminium Sun Louvres• Aerofoils 200AF – 450AF• Aerobrise Sun Louvres Systems (Single/Double)This study is an explor<strong>at</strong>ion of the Sun Louvres products, with theaim of charting out the extent of daylighting potential of thesesystems and its usefulness in reality.The applic<strong>at</strong>ion of sun control systems in Singapore is concernedlargely with the shading capabilities of the product. Littleconsider<strong>at</strong>ion is given to the daylighting capabilities of the shadingsystem and the notion of balancing shading and n<strong>at</strong>ural daylighting.In the new light of environmental sustainability, designers are lookingout for products with gre<strong>at</strong>er energy saving value and n<strong>at</strong>uraldaylighting is one energy saving method to tap into. Sun controlsystems hold the potential in providing n<strong>at</strong>ural daylightingpossibilities. They need not merely be shading systems but they cando a dual function of shading and allowing for daylight to enter theinterior space.Besides introducing daylight, the original function of louvres keepingout undesirable he<strong>at</strong> is still an important criteria in the choice of suncontrol products. Due to the necessity of keeping out the hotequ<strong>at</strong>orial sun in Singapore, there is a large possibility of overshadingoccurring due to a lack of concrete pre-applic<strong>at</strong>ion study and analysisof the local clim<strong>at</strong>e and its result on the use of sun control systems.Hence the following study hopes to uncover the potential of the Sunlouvres products and its effectiveness in the Singapore clim<strong>at</strong>e, basedon Ecotect analysis.Singapore’s Solar Clim<strong>at</strong>eIn order to engage product systems <strong>at</strong> their full potential, it isnecessary to <strong>first</strong> understand the local clim<strong>at</strong>e in which we are livingin. Understanding the solar clim<strong>at</strong>e aids designers in making a wellinformed decision with product choice and applic<strong>at</strong>ion.The solar clim<strong>at</strong>e in the tropics can be considered to be an extremeone with a very small range in vari<strong>at</strong>ion. The solar clim<strong>at</strong>e in Singaporeis characterised by high solar radi<strong>at</strong>ion, high sun angle and a largeamount of diffuse daylight, all of which are rel<strong>at</strong>ively uniform in valuesthroughout the year. The following will introduce the main elementsof Singapore’s solar clim<strong>at</strong>e th<strong>at</strong> gre<strong>at</strong>ly influences the use of n<strong>at</strong>uraldaylighting and also the exposure to solar radi<strong>at</strong>ion.1. Sun PositionIn order to understand where the sun rays are coming from, it isimportant to refer to a sunp<strong>at</strong>h diagram. The sunp<strong>at</strong>h is theposition of the sun th<strong>at</strong> constantly changes throughout the dayand throughout the year and a set of predicted sun positions ischarted in a sunp<strong>at</strong>h diagram as seen in Figure 2. Figure 2 showsa stereographic projection gener<strong>at</strong>ed from Ecotect, Figure 1,shows a sky dome projected onto a horizontal plane with theobserver loc<strong>at</strong>ed <strong>at</strong> the centre. Ecotect is a complete buildingdesign and environmental analysis tool th<strong>at</strong> covers the broadrange of simul<strong>at</strong>ion and analysis functions required to trulyunderstand how a building design will oper<strong>at</strong>e and perform. Thesoftware is used extensively by engineers, local authorities,environmental consultants and building designers, as well asowner-builders and environmental enthusiasts alike.Figure 1 Figure 22. Sun AngleThe sun is positioned <strong>at</strong> a high sun angle above Singapore. Thesun angle between 1<strong>000</strong> hours and 1400 hours is an average of65 o , refer to Figure 3. The sun angle is measured from thehorizontal plane to the ray of the sun when it hits the earth.The sun angle is an important factor in the applic<strong>at</strong>ion ofdaylighting systems, especially so in the use of sun shadingdevices and light reflectors as the angle becomes crucial in theeffectiveness of these systems. It can be generally said th<strong>at</strong> ahigh sun angle prevents the illumin<strong>at</strong>ion from the sun, frompenetr<strong>at</strong>ing far into a building interior, hence limiting its n<strong>at</strong>uraldaylighting capabilities, thus a need for the use of daylightredirecting devices.The high sun angles reflected in Figure 3 corresponds to theSpring Equinox (20th / 21st of March) and the Autumn Equinox(22nd / 23rd of September) and the low sun angles correspondsto the Summer Solstice (21st / 22nd of June) and the WinterSolstice (21st / 22nd of December), giving an approxim<strong>at</strong>e sunangle range between 52 o and 89 o .Figure 3 Figure 43. Sky TypeThere are 4 different sky types and they reflect the level of luminanceof the sky th<strong>at</strong> changes according to altitudes as shown in Figure 4.The sky type in Singapore is the Intern<strong>at</strong>ional Commission onIllumin<strong>at</strong>ion (CIE) Standard Overcast Sky. The Overcast Sky is acompletely clouded sky where the sun and its position are not apparent.The passage of radi<strong>at</strong>ion through the clouds usually produces close towhite light by mixing with moisture droplets. The distribution ofluminance in such a sky is symmetrical about the zenith and is lower <strong>at</strong>the horizon than overhead.The luminance <strong>at</strong> the zenith is 3 times brighter than <strong>at</strong> the horizon. Anovercast sky due to high cloud cover causes a large amount of diffuseddaylight. How<strong>ever</strong> the diffused daylight in Singapore does not lack inbrightness, cre<strong>at</strong>ing a whole sky of bright and glaring diffused light.This is unfortun<strong>at</strong>e because the redirecting of direct sunlight is largelyeasier than redirecting diffused light and large amount of bright diffusedlight results in glare, which becomes a very big issue.Figure 54. Sun DirectionThere are basically only 2 Sun directions, North-South and East-Westof which daylight will penetr<strong>at</strong>e a building. And East-West is the directionof the gre<strong>at</strong>est concern due to it being the direction of sun travel, thusit is in this axis th<strong>at</strong> a building will receive the most he<strong>at</strong> and illumin<strong>at</strong>ion.Figure 65. Solar Radi<strong>at</strong>ionThe East and West are the directions of the gre<strong>at</strong>est concern dueto it being the direction of the sun travel. Thus it is in this directionalaxis th<strong>at</strong> a building will receive the most he<strong>at</strong> and illumin<strong>at</strong>ion. Aresearch done by Universiti Teknologi Malaysia (UTM), to analysethe amount of direct and diffuse incident solar radi<strong>at</strong>ion andtransmitted solar he<strong>at</strong> gain through a glass window, revealed th<strong>at</strong>the total amount of solar radi<strong>at</strong>ion received on the east windowwas higher than th<strong>at</strong> of the other orient<strong>at</strong>ions, <strong>at</strong> 370.3kW/m 2 .High solar radi<strong>at</strong>ion is expected in the equ<strong>at</strong>orial region due to itsclose proximity to the sun. The diurnal temper<strong>at</strong>ure vari<strong>at</strong>ion is small,from 31 o C to 33 o C during the day. The existence of such a largeamount of constant radi<strong>at</strong>ion infers th<strong>at</strong> insul<strong>at</strong>ion from he<strong>at</strong> gainon a building façade is an important consider<strong>at</strong>ion. The lack of solarinsul<strong>at</strong>ion will result in the he<strong>at</strong>ing up of the interior space, leadingto a higher and more costly cooling load. Therefore, sun shadingdevices or sun deterring devices are essential in the tropical clim<strong>at</strong>e.The 4 louvred systems were compared based on the following criteria:1. Daylight LevelDaylight level is the amount of daylight th<strong>at</strong> is allowed into theinterior. A high daylight level is ideal, for it results in savings inartificial lighting and other tangible benefits.2. Isol<strong>at</strong>ion LevelIsol<strong>at</strong>ion level reveals the amount of exposure the interior is allowedto solar radi<strong>at</strong>ion. The lower the level of isol<strong>at</strong>ion, the better becauseit prevents the interior from overhe<strong>at</strong>ing.3. Extent of View to the OutsideA view to the outside is largely preferable in an office space. Viewto the outside can be defined by the elev<strong>at</strong>ional view or a slantedview out.4. Types and AdaptabilityTypes and adaptability of a system refers to the vari<strong>at</strong>ions of aparticular system th<strong>at</strong> allows it to be customised to apply to differentconfigur<strong>at</strong>ion of spaces and different clim<strong>at</strong>e. Adaptability is alsoimportant for it determines if special provisions are required for asystem’s applic<strong>at</strong>ion or can a system be integr<strong>at</strong>ed or beindependent of the building structure.5. Flexibility of BladeThe flexibility of blade refers to the blade’s ability for adjustment,be it manually or motorised. The ability to adjust the angle andorient<strong>at</strong>ion of the blade goes to aid the louvred system’s ability toblock out direct sunlight.6. Light Guiding PossibilityAnd last of all, the light guiding possibility is the opportunity of onelouvred system to be converted into a light redirecting device, whichgoes to improve the n<strong>at</strong>ural daylighting in a space.About LaviniaArchitecture to me is a means of humanistic design, tocre<strong>at</strong>e sustainable buildings th<strong>at</strong> embrace n<strong>at</strong>ure andspaces th<strong>at</strong> elev<strong>at</strong>e the human experiences. My designinclin<strong>at</strong>ion is in the designing of parts to cre<strong>at</strong>e the whole, through themanipul<strong>at</strong>ion of details and m<strong>at</strong>erials, resulting in a product, whichcombines both the idea and function, allowing for a gre<strong>at</strong>er humanisticappreci<strong>at</strong>ion of space.1819


Results of StudyEfficient Shading -84R Sun LouvresThe 84R shading system provides extensiveshading without cutting out undesirable views fromthe window. Its elegant panels come in numerousconfigur<strong>at</strong>ions th<strong>at</strong> allows for gre<strong>at</strong> accommod<strong>at</strong>ionto design and façade contours. Its 4 different carriersystem enables it to turn corners effectivelywithout breaking the shading cover and allows forvariable louvred angles to be configured accordingto the solar clim<strong>at</strong>e. Moreover, its high shadingcoefficient achieved light weight louvres th<strong>at</strong>blocks out the direct sunlight, is ideal for shadingneeds th<strong>at</strong> require the ease of integr<strong>at</strong>ion withfaçades and fuss free supporting solutions.Conserv<strong>at</strong>ive Shading –SL 70S – 132SThe SL 70S – 132S system offers an effective andsimple shading solution. Its profile is configuredto intercept all direct sunlight th<strong>at</strong> falls on thewindow opening, gre<strong>at</strong>ly reducing the amount ofsunlight th<strong>at</strong> reaches the interior and also providesan effective frontline protection against direct solarradi<strong>at</strong>ion. Despite providing such a protective layeragainst the sun, this system still allows for n<strong>at</strong>uralventil<strong>at</strong>ion to occur as it allows air flow from theexterior to the interior and vice versa. It is alsouseful in providing privacy for the interior spaces.SL 132S Sun Louvre84R Sun LouvreSL 70S Sun Louvre2021


Aesthetic Shading –Aerofoil and AerobriseThe sleek shape of the Aerofoil and Aerobriseblades allow them to enhance the facades’aesthetic quality by adding a touch ofsophistic<strong>at</strong>ion, whilst providing shading from thesun. The option of motorised adjustable bladesenables occupant control over the louvres, allowingthem to rot<strong>at</strong>e the angles of the blades in order tomaximise daylighting and shading. The large rangeof blade sizes also provides a gre<strong>at</strong> level of flexibilityin adapt<strong>at</strong>ion to façade design, as such, the Aerofoilor Aerobrise can be established as the exteriorfaçade itself, due to their possibilities of largeshading coverage and its tapered ends, reflectinga sense of lightness and elegance on a buildingfaçade. The possibility of perfor<strong>at</strong>ed louvres furtherenriches the exterior view provision.Luxalon® Sun Louvres System -Aerobrise SystemThe most effective way to control solar he<strong>at</strong> and indoorlight is to apply shading elements externally. TheAerobrise System can be classified as either SingleAerobrise System or Double Aerobrise System.By controlling and adjusting the sunlight th<strong>at</strong> entersthe building, the system can:• Control and adjust indoor light.• Elimin<strong>at</strong>e dazzle and prevent light pollution.• Prevent mirror reflection.• Control indoor temper<strong>at</strong>ure and save power.• Add a special dimensional effect to the building.Single AerobriseDouble AerobriseBritish School2223

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