pals-comments - The Royal Marsden

From midday to 6pm. It has beena long day with hours of longwaiting. Too much waiting and noactionHaving bus lanes and threat oflarge fines is WRONG; it’s not theclearest entry to a hospital I'vewitnessed and directions to andfrom the drop off /pick up areashould be better marked. Formany visitors and patients when itis your first time hereMy daughter and I are finding itextremely difficult to afford 'carparking fees'. Surely we couldhave a season ticket for Cons(?)/repeat treatments1) Ensuring that patients waiting tobe seen are informed or any delaysand waiting times by pre assessmentstaff, reception staff and staff on thefloor.2) Pre-assessment staff to liaise withanaesthetists either on the phone or inperson to discuss patients with themand decide if they need to be seen byan anaesthetist or can leave followinganaesthetic instructions.3) Often patients who are walk inshave a long day waiting in outpatientsto be seen then waiting to be preassessed then to see the anaesthetist.Patients will be asked (when theyattend the unit, if their surgery is farenough away to make this possible) ifthey would like to be seen that day (ifwe know there is likely to be a longwait) or would like to come back onanother day.4) From September the staffing levelsof APUC will be improved and we willbe able to have a co-ordinator for eachshift. It will be their role to ensurethat patients coming up from clinicare triaged correctly and kept up todate.Estates are in the process of obtainingcostings to re-line the front of themain hospital, including accessroutes.The Trust offers a range ofconcessions and these are advertisedat the car parking kiosk, in patientliterature and are communicated atdepartmental level where appropriate.