pals-comments - The Royal Marsden

I think it’s horrible that youcharge so much for parking. I amdisabled and do not work, I can'tafford to pay £12 for parking. Ihave to now park down the roadand walk.Wonderful Service - Staff and allCar Park ASTRONOMICALPRICE!CAU staff were excellent, Fromthe minute we arrived name,name and name were welcoming,supportive kind and friendly.They showed great efficiency intheir knowledge and skills. Thegeneral care we received wasexceptional. Thank you so mucheveryone atEveryone most attentive andpolite here as elsewhere at RMTrain ??? counsellors to counselthose who feel life is not worthliving if this is not yet in place(Volunteers)Need to work out yourappointment system. Waitingtime is too longWaiting time far too long. Morethan 2 hours I had to wait.I have been coming to Rapiddiagnostic centre for a number ofyears. The wait to be seen isalways long. Today at point ofwriting I have been waiting 1 1/2hours. I appreciate ill oremergency pts need to be seen butit would be courteous to be keptinfoThe Trust levies car parking chargesto cover the cost of providing carparking facilities. The tariffs are inline with other local hospitals.The Trust levies car parking chargesto cover the cost of providing carparking facilities. The tariffs are inline with other local hospitals.Comments notedComments notedWe are about to recruit anexperienced liaison nurse who willjoin the Pastoral and PsychologicalCare team and will work with nursesand other clinical staff on the wardsand in out-patient areas to helpdevelop their skills regarding supportof patients who express feelings ofdespairA project to review outpatient servicesis underway and a project managerbeing appointed. This will includereview of waiting times for patientsand ways in which this can beimproved.As aboveApologies for this. While every effortis made to keep to schedule,sometimes emergency situationsmake this difficult. Staff will be askedto keep patients advised of the lengthand reason for any delay