a description of the biographical characteristics of process

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Biographical Characteristics of Process TechniciansEganresults that will be valuable when considering how to recruit the right people for processtechnician roles.The research was successful in providing the following from the respondent group in thepopulation of interest:• An average tenure equivalent to the population.• Evidence of solid organisational commitment through the length and number ofprevious roles prior to BSL.• A clear picture of the age of applicants when they commenced at BSL.• Higher attainment in education than the researcher and others in the organisationconsidered to be likely.• A clear understanding of prior work experience and skills.• A high level of participation in community and sporting activity.• Clear evidence that most high performers commenced work at BSL as a localresident.• A variety of significant potential reasons why these high performing longer-termprocess technicians might leave the organisation or their motivation for staying.The following are presented as the key issues to be considered for application in the processof recruitment.Applicants with the following key characteristics should be carefully considered:• At least two previous roles in full-time work for a period of at least 2-3 years.• Experience in previous roles should favour technical, trade, or process operatingroles that could involve mobile equipment operation including those withexperience in agricultural contexts.• Participation in team activities in the community through sport or othercommunity groups.• Assuming that the technical requirements of the role will increase, applicants withpost Junior levels of educational achievement should be preferred when all otherattributes are equal.In addition the following would appear fruitful in retaining a higher number of staff:• Continued preference for recruiting people who are established in the local area.• Ensure that the level of financial compensation for the role keeps pace with thatprovided for similar roles, particularly in other local industries.• When the need arises to attract suitable applicants from outside the local area,place a greater emphasis on the quality of life the region offers, particularly forfamilies.135
Journal of Management Practice Volume 3, No. 2 2000• Obtain information on what process technicians believe about the conditions underwhich they work so that appropriate improvements can be pursued.REFERENCESBourque, L. & Fielder, E. 1995, ‘User Friendly Questionnaires and Response Categories’,How to Conduct Self-Administered and Mail Surveys, Sage, California.Drakeley, R.J. 1989, ‘Biographical Data’, in Handbook of Assessment in Organisations, P.Herriot (ed.), Wiley & Sons, London.Edwards, J. & Thomas, M. 1993, ‘The Organisational Survey Process’, ImprovingOrganisational Surveys, Sage Publications, California.Furnham, A. 1997, The Psychology of Behaviour at Work: The Individual in theOrganisation, Psychology Press, Sussex.Gunter, B. Furnham, A. & Drakeley, R. 1993, Biodata: Biographical Indicators of BusinessPerformance, Routledge, London.Hammer, E.G., Kleiman, E.G. & Kleiman, L.S. 1988, ‘Getting to Know You’, PersonnelManagement, vol. 33. no. 5. 86–92.Healy, M.C. 1995, ‘Age and Voluntary Turnover: A Quantitative Review’, [Online]Personnel Psychology, vol. 48. no. 2Proquest [tsupport@bellhowell.infolearning.com], [Accessed 7 August 1999].Hussey, J. & Hussey, R. 1997, Business Research: A Practical Guide for Undergraduate andPostgraduate Students, Macmillan, London.Kuhnert, W.K., Russell K.W. & Russell C.J. 1990, ‘Using Constructive DevelopmentalTheory and Biodata to Bridge the Gap Between Personnel Selection and Leadership’, Journalof Management, vol. 16, no. 3, pp. 595–507.Mael, F.A. 1991, ‘A Conceptual Rationale for the Domain and Attributes of Biodata Items’,Personnel Psychology, vol. 44. no. 1, pp. 763–792.Mitchell, T.W. 1990, ‘The Utility of Biodata’, in Biodata Handbook: Theory, Research andUse of Biographical Information in Selection and Performance Prediction, M.D. Mumford,G.S. Stokes & W.A. Owens (eds.), CCP Books, Palo Alto.Nickels, B.J. 1990, ‘The Nature of Biodata’, in Biodata Handbook: Theory, Research andUse of Biographical Information in Selection and Performance Prediction, M.D. Mumford,G.S. Stokes & W.A. Owens (eds.), CCP Books, Palo Alto.Pannone, R. 1990, ‘Blue Collar Selection’, in Biodata Handbook: Theory, Research and Useof Biographical Information in Selection and Performance Prediction, M.D. Mumford, G.S.Stokes & W.A. Owens (eds.), CCP Books, Palo Alto.136
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