Maintenance - Introduction to Lean Visual ... - Highways Agency

Visual DisplaysA team’s Visual Display is a reflection of that team. It is therefore important thatteam members are able to easily relate their individual performance to theinformation on display. This leads to greater ownership and commitment. Teamswill also take more pride in their performance when they can see the impact of ‘ajob well done’.On this basis, information should be relevant to the team and communicated in away that allows the team to see the contribution they are making. One of thesimplest ways to achieve this is through the use of regularly reported performancemeasures.The importance of performance measuresIn order to understand the importance of performance measures, it is useful tounderstand why we produce these measures in the first place.Put simply, performance measures help to answer the question: “How are wedoing?”. Without performance measures you can’t fully understand how well youare doing because there nothing to tell you if your performance is good or if yourperformance is bad. Subsequently, you have no way of measuring whether or notyour performance has improved over time because you have nothing to compareyour performance against - you will have no baseline for improvement.Choosing the right performance measuresIt is very important that the right performance measures are chosen if improvementis to be achieved. When choosing suitable measures for your team it is useful toconsider the following questions:■ Is the measure important to the customer?■ Is the measure easy to understand?■ Is data available that will allow the measure to be updated on a regular basis?■ Can the team relate to it? Will they gain satisfaction from improvement?■ Can improvements be tracked and captured easily?Page 8Any printed copy of this document is considered uncontrolled. Controlled documents are maintainedelectronically and can be found on the Highways Agency’s PartnerNET at www.ha-partnernet.org.uk