Maintenance - Introduction to Lean Visual ... - Highways Agency

Performance ImprovementImprovement Suggestion SystemsImprovement Suggestion Systems are continuous improvement tools thatsupport Visual Displays and Stand-up Meetings by providing teams with astructured approach to realising performance improvements.What do they involve?Improvement Suggestion Systems involve the capture of any practicalimprovement suggestions that are generated by the team. These suggestions willnormally be driven by off-target or static performance measures identified by theteam and highlighted at daily Stand-up Meetings (see example agenda on page21 of this guidance note).It is recommended that suggestions arefocused on simple, low-tech solutions thatcan be implemented by the team withoutthe intervention of senior management.Suggestions that are implemented by theteam can be considered as ‘banked’,providing a platform for the nextimprovement. By continuing to capture and‘bank’ small incremental gains teams willbegin to see that it is possible to realisesignificant improvements in performance.ImprovementThere are various methods teams can employ to capture improvementsuggestions and teams are encouraged to try various methods in order toascertain those that work best for them. However, two of the most commonapproaches are:■ Concern, Cause & Countermeasure (3C)■ The Four Folder Approach (4FA)Page 10Any printed copy of this document is considered uncontrolled. Controlled documents are maintainedelectronically and can be found on the Highways Agency’s PartnerNET at www.ha-partnernet.org.uk