Generic Role Profile - Counsellor - Service Performance + progression

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• Maintains all service user records to therequired standard and in a logical andordered manner• Actively participates in PDPO system, isopen and honest in discussions andreceives and acts upon feedbackmates to achieve their outcomes whilst stillachieving their own• Is instrumental in ensuring that the Serviceis known for consistently delivering thehighest standards.• Provides a consistently high quality personcentred service with Service Users withwhom other peers fail to support aseffectively.• Reflects on, and displays self knowledgeabout, own performanceShowingPersonalLeadershipTaking personalresponsibility anddisplayingintegrity andprofessionalism atall timesThe Counsellor’saim is toeffectivelymanage self in aprofessionalmanner and actwith integrity at alltimes• Bad mouths Turning Point• Does not lead by example• Takes credit for others’ work or ideas• Does not keep up to date with developmentin own professional area• Blames others for own mistakes• Does not deal with conflicts appropriately• Fails to keep things in perspective; causesanxiety and stress for others• Understands Turning Point’s vision andvalues and acts in support of these aims• Acts in a fair and unbiased manner with all,acknowledging and appreciating differencesof all kinds• Helps new or inexperienced workers settleinto the service by inducting, coaching andsupporting them.• Works cooperatively, is helpful andadaptable.• Is sensitive to the impact of own actions onothers choosing appropriate style andlanguage.• Consistently motivates/challenges/ supportsothers in the pursuit of agreed outcomes• Contributes to a stable and effective teamworking environment• Takes advantage of opportunities to learnand develop by all appropriate means (i.e.not just attending training courses whenrequired to)• Projects a positive image of Turning Pointexternally never attracting negativefeedback on behaviour• Consistently works in accordance withTurning Point values on a daily basis andchallenges others if and when negativebehaviours are displayed• Keeps calm in a crisis and keeps emotionsin check when under stress or in difficultsituations• Is keen to gain new knowledge andexpertise and actively seeks theopportunity to do so• Helps others to learn and develop byvoluntarily sharing knowledge, showingpeople how to do things and givingcolleagues support when trying out thingsthat are new to them.• Effectively communicates keyorganisational messages activelysupporting the wider aims of Turning Pointas an organisationEffectiveCommunication• Fails to communicate effectively• Interrupts and/or over-talks others• Is rude and insensitive• Reports, letters and/or emails are written inclear and concise language avoidingunnecessary jargon• Demonstrates the effective use of a rangeof communications tools and techniques• Point of view is always based on reason
Listening andcommunicatingclearly and openlyThe Counsellor’saim is to utiliseeffectiveinterpersonalcommunicationskills• Writes ungrammatical and/or illogicalcommunications• Uses aggressive or inappropriate bodylanguage• Uses jargon inappropriately• Communicates inaccurately through lack ofpreparation• Displays active listening and questioningskills when communicating verbally toensure understanding (misunderstandingsare rare events)• Always chooses appropriate style ofcommunication for the audience/recipient(s)and communicates the right information tothe right people at the right time.• Maintains confidentiality and security ofservice users’ and/or others’ personalinformation• When supervising others, assigns work in aclear unambiguous manner whilst ensuringmutual understanding of tasks involved andprovides effective and constructive feedbackon an ongoing basis• Represents the organisation, service usersand peers effectively in meetingsand logic and quality conversations withothers come naturally• Is seen to initiate the conversation withothers especially in difficult situations andapproaches these with tact.BuildingRelationshipsWorkscollaborativelyinternally andexternally withothers to achieveTurning Point’svisionThe Counsellor’saim is to buildeffective androbustrelationships withcolleagues andcustomersInnovation &Change• Puts own agenda before others• Avoids involving others• Displays unethical behaviour• Commits beyond own remit• Is inflexible and unable to adapt personalstyle• Does not recognise appropriate boundaries;oversteps the mark• Unwilling to see things from others’perspectives• Always finds a reason for not doingsomething new• Creates and maintains effective externalrelationships that assist the expansion of theservice• Builds productive and cooperative workingrelationships with colleagues demonstratinga willingness to compromise for the overallgood of the service• Always maintains appropriate professionalwork-focussed relationships at all times• Respects individual differences andcontribution acknowledging and appreciatingsame• Displays an open minded approach, listensto others and seeks solutions to problems• Shows a positive approach to change,willingly adopting new approaches to• Voluntarily gets on with their fair share ofunpopular tasks• Takes the wider team issues into accountwhen doing their job• Works effectively across role boundaries• Works on personal differences betweencolleagues to minimise the impact of theseat work• Willingly offers and provides support andassistance to colleagues• Shows enthusiasm for newexperiences• Develops new ways of involvingservice users in provision of high
Page 1 and 2: Level: Grade 3Prepared by: Linda Co
Page 3 and 4: 11. Outreach Coordination12. Sector
Page 5: The Counsellor’saim is to achieve
Page 9 and 10: Business andFinancialAcumenManaging

Generic Role Profile - Counsellor - Service Performance + progression

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