Generic Role Profile - Counsellor - Service Performance + progression

Listening andcommunicatingclearly and openlyThe Counsellor’saim is to utiliseeffectiveinterpersonalcommunicationskills• Writes ungrammatical and/or illogicalcommunications• Uses aggressive or inappropriate bodylanguage• Uses jargon inappropriately• Communicates inaccurately through lack ofpreparation• Displays active listening and questioningskills when communicating verbally toensure understanding (misunderstandingsare rare events)• Always chooses appropriate style ofcommunication for the audience/recipient(s)and communicates the right information tothe right people at the right time.• Maintains confidentiality and security ofservice users’ and/or others’ personalinformation• When supervising others, assigns work in aclear unambiguous manner whilst ensuringmutual understanding of tasks involved andprovides effective and constructive feedbackon an ongoing basis• Represents the organisation, service usersand peers effectively in meetingsand logic and quality conversations withothers come naturally• Is seen to initiate the conversation withothers especially in difficult situations andapproaches these with tact.BuildingRelationshipsWorkscollaborativelyinternally andexternally withothers to achieveTurning Point’svisionThe Counsellor’saim is to buildeffective androbustrelationships withcolleagues andcustomersInnovation &Change• Puts own agenda before others• Avoids involving others• Displays unethical behaviour• Commits beyond own remit• Is inflexible and unable to adapt personalstyle• Does not recognise appropriate boundaries;oversteps the mark• Unwilling to see things from others’perspectives• Always finds a reason for not doingsomething new• Creates and maintains effective externalrelationships that assist the expansion of theservice• Builds productive and cooperative workingrelationships with colleagues demonstratinga willingness to compromise for the overallgood of the service• Always maintains appropriate professionalwork-focussed relationships at all times• Respects individual differences andcontribution acknowledging and appreciatingsame• Displays an open minded approach, listensto others and seeks solutions to problems• Shows a positive approach to change,willingly adopting new approaches to• Voluntarily gets on with their fair share ofunpopular tasks• Takes the wider team issues into accountwhen doing their job• Works effectively across role boundaries• Works on personal differences betweencolleagues to minimise the impact of theseat work• Willingly offers and provides support andassistance to colleagues• Shows enthusiasm for newexperiences• Develops new ways of involvingservice users in provision of high