Generic Role Profile - Counsellor - Service Performance + progression

Business andFinancialAcumenManaging andgrowing thebusiness• Shows poor financial management & control• Wastes resources• Provides inaccurate or misleading financialinformation• Makes unauthorised decisions regardingfinances• Feeds information into the budgetary cycle• Shows awareness of financial impact ofdecisions and/or actions• If supervising others manages resourceseffectively• Recycles waste effectively• Maintains accurate financial records• Ensures expenditure is authorised by linemanager and appropriate procedures arefollowed• Displays an understanding of theimportance of financial planning andmonitoring• Identifies and communicates costs savings• When supervising others, makes the bestuse of resourcesThe Counsellor’saim is to operatewithin budgetsand financialparametersApplyingManagementInformationManaging andinterpretingbusiness andoperationalinformationThe Counsellor’saim is to enterdata and collagemanagementinformation• Sends out inaccurate and/or out of dateinformation• Produces misleading information• Produces unnecessarily complex information• Withholds information or provides too much• Breaks confidentiality• Is computer literate and uses a broad rangeof packages• Checks data for accuracy and inputscarefully into systems/records maintainingup to date files• Ensures gaps in data/information are filledand input to systems and/or records.• Appropriately shares information in line withinternal and external guidelines• Effectively implements informationmanagement policies and procedures withminimal support line manager• Identifies new ways of using existing datasystems to manage information moreeffectively• Uses technology to improve the efficiencyof data collection and analysisLeading PeopleLeading andmotivating peopleto achieve theirbestThe Counsellor’s• Takes credit for someone else’s good work• Doesn’t know what’s going on or what theirsupervisees are doing• Does not deal with conflict appropriately• Ignores poor performance• Only tells people what they want to hear• Shows favouritism• Expresses feedback in an unconstructive• When supervising others takes account ofparticular strengths and utilises them insupport of achieving objectives/tasks• Ensures praise and credit is given to theperson(s) responsible rather than acceptingit themselves• Leads by example, takes a fair share of theload and ensures both challenging and• Leads by example in displaying the highestlevel of integrity and ethical behaviour,providing constructive feedback in asupportive manner, maintainingprofessional working relationships in themost challenging of circumstances.• Is looked upon as someone to emulateand is frequently asked for advice