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THE GARAGE MAGAZINE 02 | 2012 www.RepXpert.com<br />
„more“ – Even more Service,<br />
even more Innovation<br />
4 Premiere:<br />
the LuK RepSet ® 2CT<br />
The fi rst repair solution<br />
for dry double clutches<br />
1.000 m² of Schaeff ler Automotive Aft ermarket<br />
at the Automechanika 2012<br />
7 “Simply double”<br />
FAG WheelPro product<br />
portfolio expanded<br />
12 “Its international<br />
character makes it unique!”<br />
RepXpert talks with Olaf Mußhoff ,<br />
Director Automechanika
2 editorial tracker technology & innovation automechanika special in the spotlight panorama<br />
Table of Contents<br />
tracker<br />
3 Practical Helper –<br />
DMF Tightening-Torque Chart<br />
3 International Awards<br />
3 New Edition of the LuK<br />
Clutch Catalogue<br />
technology<br />
4 LuK: Now available to the<br />
independent Aft ermarket,<br />
the LuK RepSet ® 2CT<br />
6 INA: Everything from a single Source<br />
7 FAG: “Simply Double”<br />
automechanika special<br />
9 “more” – Even more Service,<br />
even more Innovation<br />
10 “TechnikLive!” in Hall 9.0<br />
in the spotlight<br />
12 RepXpert talks with Olaf Mußhoff<br />
panorama<br />
14 Brand Repairer or independent<br />
Garage?<br />
15 An unforgettable Weekend of<br />
Racing at “the Green Hell”<br />
2 Masthead<br />
Masthead<br />
repxpert | Issue 02/2012<br />
publisher: Schaeff ler Automotive<br />
Aft ermarket GmbH & Co. KG,<br />
Paul-Ehrlich-Strasse 21, 63225 Langen,<br />
Germany<br />
responsible executive: Rouven Daniel<br />
editors: Jürgen Stühler, Bettina Girst,<br />
Daniela Lackner<br />
conception and design:<br />
Eisenhut Rütten Kommunikationsagentur<br />
GmbH, Langen, Germany<br />
photographs: Schaeff ler Automotive<br />
Aft ermarket GmbH & Co. KG, Messe<br />
Frankfurt, Petra Welzel, Pietro Sutera<br />
Dear Readers,<br />
It’s been one highlight aft er another<br />
this year – the European Football<br />
Championships, the summer Olympic<br />
Games and the Geneva Motor Show. Add<br />
to this the Automechanika, which begins<br />
in a few days and is surely the most<br />
important event in the world for the<br />
Aft ermarket industry, and something we<br />
are all looking forward to.<br />
Schaeff ler Automotive Aft ermarket’s<br />
trade fair concept this year is “more,”<br />
which represents how we see our-<br />
selves as a company that exceeds the<br />
expectations of our customers, distri-<br />
bution partners and garages. It also<br />
expresses how we off er much more than<br />
just high-quality and innovative products.<br />
We also actively support their<br />
sales with our technological and business expertise, with value-added<br />
products and services.<br />
Celebrating its premier at the Automechanika is our LuK RepSet ® 2CT,<br />
which is introduced in this issue of RepXpert. This is a repair solution<br />
for dry double clutches and the fi rst of its kind ever for the independent<br />
Aft ermarket.<br />
So experience “more” at the Automechanika 2012! Visit our world of<br />
innovation at the trade fair’s Forum, and profi t from our practice-<br />
oriented repair tips at “TechnikLive!” in Hall 9.0, Stand D42. More<br />
information about this and current news about Schaeff ler Automotive<br />
Aft ermarket can be found in the following pages.<br />
Please have fun reading this edition of our garage magazine!<br />
Michael Söding<br />
President<br />
Schaeff ler Automotive Aft ermarket GmbH & Co. KG
Summary<br />
online<br />
Practical Online<br />
Helper – DMF Tightening-Torque<br />
Chart<br />
One the many things you have to watch<br />
out for when installing a dual-mass<br />
flywheel (DMF) correctly is the right<br />
tightening-torque for the mounting bolts.<br />
This is because every DMF type sold by<br />
Schaeff ler Automotive Aft ermarket has its<br />
own specifi cations. Even the same DMF<br />
type can have diff erent operating specs<br />
when installed in a diff erent vehicle<br />
model. To help here, we are off ering a new<br />
DMF tightening-torque chart. It’s available<br />
in all Schaeff ler Automotive Aft ermarket’s<br />
catalogue data and at Tec-Doc as well.<br />
Besides these sources, you can also<br />
download the information free on the<br />
internet (www.schaeff ler-aft ermarket.de,<br />
www.repXpert.com). This chart is espe-<br />
cially practical because we update it<br />
monthly.<br />
Here you can access the<br />
new catalogue directly.<br />
Just scan this QR Code<br />
with your smartphone to<br />
get things started.<br />
editorial tracker technology & innovation automechanika special in the spotlight panorama<br />
awards<br />
International Awards<br />
Schaeff ler Automotive Aft ermarket received two international awards recently.<br />
<strong>Group</strong>auto International – a global network for the distribution of spare parts and<br />
services for passenger cars, light commercial vehicles and trucks – gave the<br />
Aft ermarket specialist its “Supplier of the Year Award 2012” in the category Quality.<br />
In addition, TEMOT International – a strategic alliance and spare-parts purchasing<br />
cooperation – awarded the Schaeff ler <strong>Group</strong>’s Automotive Aft ermarket Division<br />
its “TEMOT International Supplier Award” in the category Best Sales, Marketing &<br />
Aft er Sales Support.<br />
From left – Jann Rouhunkoski<br />
(Business Development Manager,<br />
TEMOT International), Lutz Sattler<br />
(Senior Manager Central Europe,<br />
Schaeff ler Automotive Aft ermarket),<br />
Fotios Katsardis (President & CEO,<br />
TEMOT International), Michael Söding<br />
(President, Schaeff ler Automotive<br />
Aft ermarket) and Kai Guijo Müller<br />
(Business Development Executive,<br />
TEMOT International).<br />
spare parts catalogue<br />
New Edition of the LuK Clutch Catalogue<br />
for Passenger Cars and Light Commercial<br />
Vehicles<br />
The new edition of the LuK brand’s spareparts<br />
catalogue for clutches is more than 600<br />
pages long. The catalogue from Schaeff ler<br />
Automotive Aft ermarket was created espe-<br />
cially for passenger cars and light commer-<br />
cial vehicles, and contains over 2,700<br />
diff erent articles for repairing the clutches<br />
of vehicles from more than 60 manufacturers.<br />
And with far more than 20,000 vehicle links, the catalogue covers 95 percent of<br />
Europe’s rolling fleet. The new edition is available in digital form at www.schaeff ler-<br />
aft ermarket.de, www.repxpert.com, and on the TecDoc DVD. Of course, the catalogue’s<br />
print version is available at Schaeff ler Automotive Aft ermarket distributors as well.<br />
3
4<br />
Now available to the independent<br />
Aft ermarket, the LuK RepSet ® 2CT<br />
The fi rst repair solution for dry double clutches<br />
The dry double clutch is seen as a key element of the most effi cient transmission<br />
systems being used in the world today. Since it was introduced in 2008, the number<br />
of carmakers and satisfi ed customers using this innovative technology has grown<br />
dramatically. Schaeff ler Automotive Aft ermarket now has the right repair solution for<br />
the independent Aft ermarket as well – the LuK RepSet ® 2CT – which celebrates its<br />
premiere at this year’s Automechanika.<br />
In addition to having a dry double<br />
clutch, the LuK RepSet ® 2CT contains all<br />
components required for the complete<br />
replacement of the double-clutch-sys-<br />
tem – two engagement levers and two<br />
engagement bearings, adjusting shims<br />
and the required mounting hardware –<br />
all of them in genuine original-equipment<br />
quality. When combined with the<br />
developed LuK special tool for the<br />
correct removal and installation of the<br />
dry double clutch, an extensive training<br />
program, technical brochures, detailed<br />
repair instructions and training videos<br />
in seven languages – independent<br />
garages worldwide are now able to<br />
repair dry double clutches professionally,<br />
quickly and effi ciently for the fi rst<br />
time. Expansion kits for the special tool<br />
that will allow repair of other double-<br />
clutch systems – from other brands and<br />
future systems – are already being de-<br />
veloped.<br />
And not only that, the LuK RepSet ® 2CT<br />
from Schaeff ler Automotive Aft ermarket<br />
is in the running for the coveted Automechanika<br />
Innovation Award. An independent<br />
jury – made up of several<br />
experts from our industry, special associations,<br />
the trade press and training<br />
institutes – gives this award for categories<br />
like innovation, functionality, Aftermarket<br />
relevance, safety and quality,<br />
as well as contribution to environmental<br />
protection. The awards will be offi cially<br />
presented during the opening ceremony<br />
of the Automechanika on 11 September<br />
2012.<br />
Benefi ts at a Glance<br />
• Lower fuel consumption<br />
• More power<br />
• An increase in driving comfort<br />
• Genuine original-equipment quality<br />
• First-time availability to independent<br />
garages
editorial tracker technology & innovation automechanika special in the spotlight panorama<br />
The double clutch transmission with mounted clutch<br />
extractor tool.<br />
The LuK Dry Double Clutch<br />
Vehicles that deliver driving fun and comfort with<br />
lower fuel consumption are very popular with end<br />
customers these days. The LuK dry double clutch<br />
represents a major step forward in energy effi ciency<br />
and a decrease in fuel consumption and emissions<br />
associated with it. The double-clutch gearbox using<br />
a dry double clutch was fi rst introduced with much<br />
fanfare in 2008 in Europe, and it soon became a<br />
market success.<br />
The benefi ts of the LuK double clutch are obvious.<br />
It combines the comfort of a traditional planetary<br />
automatic gearbox with the effi ciency of a manual<br />
transmission. The working principle of the double<br />
clutch is simple. It consists of two clutches mounted<br />
to two separate drive shaft s. One clutch shift s the<br />
uneven gears, while the second clutch controls disengagement<br />
and engagement of the even gears and<br />
reverse. Because it does away with hydraulic support<br />
systems, and due to the dry clutch’s high level of<br />
The LuK special tool is a complete package for<br />
effi ciency, a signifi cant savings on fuel consumption<br />
professional ssional removal and installation.<br />
of over 10 perce percent can be realized compared to a wet<br />
clutch, and up tthe<br />
6 percent less fuel consumption<br />
compared to a manual m transmission. Emissions can<br />
be lowered by bbetween<br />
12 and 18 percent compared<br />
to a convention<br />
conventional automatic gearbox as well.<br />
5
6<br />
Everything from a<br />
single Source<br />
New INA Tension Roller KIT for VW Vehicles<br />
The INA Tension Roller KIT 530 0550 10 is a professional repair solution for second-generation<br />
diesel engines from the Volkswagen <strong>Group</strong>, to which the 1.6 and 2.0 TDI CR engines of the Audi,<br />
Skoda and Seat brands belong. More than a million vehicles around the world have these engines,<br />
and their numbers are increasing. The INA Tension Roller KIT is the fi rst complete solution<br />
available for repairing these vehicles.<br />
The benefi ts of the KIT? Garages no longer have to<br />
go through the diffi cult process of ordering individual<br />
parts. The tension roller KIT has all the components you<br />
need to replace the timing belt. Besides a tension roller,<br />
it also has a guide pulley, timing belt, and all bolts and<br />
washers – all of it in genuine original-equipment quality.<br />
With this KIT, INA is making a repair solution available<br />
for the fi rst time that’s tailor-made for these second-<br />
generation VW diesel engines, and includes all detailed<br />
technical information.<br />
In addition to this tension roller kit, another member of<br />
this family is the INA Tension Roller SET 530 0550 09<br />
without timing belt, which allows garages the flexibility<br />
of ordering and using the timing belt they want. A belt<br />
tightener, two tension rollers and two overrunning<br />
alternator pulleys complete this group of parts for<br />
auxiliary drive repair of these engines.<br />
Important note – the experts at Schaeff ler Automotive<br />
Aft ermarket suggest to be on the safe side when<br />
replacing the timing drive. Whether its load changes,<br />
stop and go operation, frost, heat or dirt – timing-drive<br />
components are subjected to some of the toughest<br />
conditions of any non-engine component in a vehicle. If<br />
one of them fails, it can cause major problems. If valve<br />
timing is aff ected, it can cause serious damage during<br />
operation, from auxiliary-drive failure to engine damage.<br />
The appropriate spare parts can be found in our<br />
online catalogues at www.schaeff ler-aft ermarket.de or<br />
www.RepXpert.com.<br />
Benefi ts at a Glance<br />
• The fi rst-ever complete solution tailored to<br />
these vehicles<br />
• No need to order individual parts<br />
• Genuine original-equipment quality
editorial tracker technology & innovation automechanika special in the spotlight panorama<br />
Simply double<br />
Expanded FAG WheelPro Portfolio<br />
Although wheel bearings are designed to last the lifetime of a vehicle, they can fail earlier than<br />
specifi ed. Because these are components relevant to overall safety, garage customers should be<br />
informed about replacing both wheel bearings an axle at once. The FAG WheelPro repair set<br />
contains all individual parts needed for this. It, along with an expanded portfolio of this solution,<br />
will premiere at the Automechanika 2012 as well.<br />
The FAG WheelPro is a complete repair solution for repla-<br />
cing both wheel bearings of a single axle at once. It always<br />
contains two FAG Wheel Sets and other parts – everything<br />
you need for replacing the wheel bearings of a single<br />
axle. The diffi cult task of ordering the individual parts for<br />
this, or searching for the right part during installation, is<br />
now at an end. The solution is a perfect selection of<br />
components that make installation fast and easy.<br />
And that’s not all. The WheelPro portfolio has been expan-<br />
ded recently and now includes a total of 50 repair sets.<br />
With this expansion, FAG WheelPro is relevant for nearly<br />
every second vehicle on the European market.<br />
Did you know that around 30 million wheel bearings roll<br />
off the production lines at FAG plants each year? And<br />
their extraordinary quality means many manufacturers<br />
employ them as genuine original-equipment products.<br />
By expanding its WheelPro portfolio, FAG demonstrates<br />
once again its benchmark position as a genuine<br />
original-equipment supplier of service innovations to<br />
the Aft ermarket.<br />
Benefi ts at a Glance<br />
• Replacing both wheel bearings at once saves time<br />
• Tailor made for every second vehicle on the road today<br />
• Increases vehicle stability and safety<br />
• The best in original-equipment quality<br />
The FAG WheelPro Portfolio<br />
1st generation wheel<br />
bearings, like double-row<br />
angular contact ball<br />
bearings<br />
In a compact, maintenancefree<br />
module for passenger<br />
car front and rear wheels.<br />
1T generation wheel<br />
bearings<br />
Complete bearing module<br />
with tapered roller<br />
bearings instead of ball<br />
bearings that allow high<br />
axle loads and lateral<br />
acceleration.<br />
Tapered roller bearings<br />
High load capacity in a<br />
space-saving design for<br />
rear wheels with drum<br />
brakes.<br />
7
8<br />
Ready for Showdown!<br />
Starring: You and the LuK RepSet ® 2CT<br />
for dry double clutches.<br />
Unique repair<br />
solution!<br />
Huge potential!<br />
New on the market: the LuK RepSet ® 2CT.<br />
The triumph of the dry double clutch is noticeable<br />
– across all renowned automobile manufacturers.<br />
With the LuK RepSet ® 2CT a unique<br />
repair solutions has now entered the spotlight –<br />
unrivalled worldwide, unique as a system and<br />
exclusive in the aft ermarket.<br />
Get ready – We are at your side!<br />
The potential is growing day by day. With the<br />
LuK RepSet ® 2CT you have everything you need<br />
in your hands for this showdown.<br />
As a repair solution the LuK RepSet ® 2CT is complete,<br />
it includes all neccessary mounting parts<br />
and is complemented with the proper special<br />
tool, a comprehensive training program as well<br />
as all required support material.<br />
Our understanding of a systematic happy ending –<br />
in theory and practice.<br />
More information at:<br />
Phone: +49 (0) 1801 753-333<br />
Fax: +49 (0) 6103 753-297<br />
automotive-aft ermarket@schaeff ler.com<br />
www.schaeff ler-aft ermarket.com
editorial tracker technology & innovation automechanika special in the spotlight panorama<br />
„ more“ – Even more Service,<br />
even more Innovation<br />
1.000 m² of Schaeff ler Automotive<br />
Aft ermarket at the Automechanika 2012<br />
In a few days, the world’s most important trade<br />
fair for the Aft ermarket industry begins in Frankfurt<br />
am Main, Germany. At the Automechanika<br />
2012 Schaeff ler Automotive Aft ermarket will exhibit<br />
under its “more” concept from 11-16 September.<br />
What can visitors expect? In the Forum of the trade fair<br />
facility visitors will fi nd a world of products from the LuK,<br />
INA and FAG brands for passenger cars, commercial vehic-<br />
les and tractors; including innovative repair solutions,<br />
groundbreaking technologies and services. And even<br />
“more” innovative technology can be found at our “Tech-<br />
nikLive!” arena (in Hall 9.0, Stand D42). Here visitors will<br />
get deep-dives into product topics of the LuK, INA and<br />
FAG brands in practice-oriented presentations about<br />
diagnosis, maintenance and repair.<br />
Premiering in Frankfurt will be the LuK RepSet ® 2CT. More<br />
information about the world’s fi rst Aft ermarket repair<br />
solution for dry double clutches can be found on pages<br />
4 and 5 of this magazine. Also on center stage at the show<br />
will be the wide assortment of INA products for timing<br />
and auxiliary drives and valve trains. The show highlight<br />
for FAG will be the introduction of a new wheel bearing<br />
repair solution for light commercial vehicles.<br />
raffle<br />
Drawing for tickets<br />
to the DTM fi nal at<br />
Hockenheimring!<br />
You can win to tickets to the season’s fi nal race of the DTM<br />
series from 20-21 October at Germany’s Hockenheimring.<br />
To experience a fantastic weekend of racing with exclusive<br />
paddock access, just answer the following question correctly:<br />
What is Schaeff ler Automotive Aft ermarket’s trade show<br />
concept at this year’s Automechanika?<br />
a) new b) more c) all<br />
We will also draw fi ve names from the pool of correct answers,<br />
who will win a model of the MKR Technology Truck driven by<br />
pilot Markus Oestreich. Please send your correct answer by<br />
no later than 15 September 2012 to info@repxpert.com or by<br />
mail to:<br />
Schaeff ler Automotive Aft ermarket GmbH & Co. KG<br />
RE: RepXpert Magazine<br />
Paul-Ehrlich-Straße 21, 63225 Langen, Germany<br />
Legal recourse against the results of the drawing is not allowed.<br />
9
10<br />
Experience garage know-how live at<br />
our “TechnikLive!” arena in Hall 9.0,<br />
Stand D42. Here we’ll be giving 10<br />
practice-oriented live presentations per<br />
day with installation and repair tips –<br />
about the professional repair of a dry<br />
double clutch using the LuK RepSet ® 2CT,<br />
replacement of an INA overrunning alternator<br />
pulley (OAP), and the presentation<br />
of the new FAG wheel bearing repair<br />
solution for light commercial vehicles.<br />
Besides these practical presentations,<br />
there will also be time to ask questions<br />
and to talk with the specialists from<br />
Schaeff ler Automotive Aft ermarket. Also<br />
at the arena will be RepXpert, the<br />
garage portal with the latest in basic<br />
knowledge, specific product information,<br />
diagnosis assistance and in-<br />
stallation tips about drive trains, engines<br />
and chassis.<br />
Good by tradition – again this year experts at our “TechnikLive!” arena will be giving valuable installation and repair tips directly.
technik live!<br />
Product Islands<br />
editorial tracker technology & innovation automechanika special in the spotlight panorama<br />
The daily schedule at the TechnikLive! stage in Hall 9.0, Stand D42 is as follows: s:<br />
09:30 Parking brakes – yesterday + today<br />
10:15 Replacing a double-clutch VW 0AM<br />
11:00 Axle Stub Replacement<br />
11:45 Audi Clutch Module<br />
13:00 Repair Solution for Light Commercial Vehicles<br />
13:45 Vehicle Diagnosis and Tire-pressure Control Systems<br />
14:30 Parking Brakes – Yesterday + Today<br />
15:15 Checking and Replacing the Overrunning Alternator Pulley with special Tool<br />
16:00 Axle Stub Replacement<br />
16:45 Audi Clutch Module<br />
In addition to the live demonstrations our specialists will<br />
provide you with detailed information at the product islands:<br />
LuK<br />
Correct installation of a selfadjusting<br />
clutch (SAC) using the<br />
LuK SAC special tool<br />
The proper way to use the LuK<br />
DMF special tool<br />
The LuK concentric slave cylinder<br />
INA<br />
Belt drives<br />
Overrunning alternator<br />
pulley (OAP)<br />
FAG<br />
The FAG Repair Insert Unit – for repairing<br />
only the wheel bearings of a truck wheel<br />
hub and not a complete replacement of<br />
the hub<br />
The FAG Wheel Bearing repair solution<br />
for light commercial vehicles / special<br />
tool / exhibits<br />
11
12<br />
a talk with olaf musshoff, director automechanika frankfurt<br />
“Its international character<br />
makes it unique!”<br />
Mr. Mußhoff , this year’s Automechanika Frankfurt is<br />
just around the corner. This is the fi rst Automechanika<br />
Frankfurt under your leadership. What do you feel<br />
most – anticipation or excitement?<br />
Together with the team, I’ve worked hard on how we<br />
can further develop the Automechanika topic-wise.<br />
Now I want to see what visitors think of these new<br />
accents. So in this respect, of course I feel excited, but<br />
my anticipation at experiencing the whole show in this<br />
role is huge.<br />
A trade fair of this size requires effi cient planning and<br />
has a long period of preparation. When did you and<br />
your team begin preparations? And how long have you<br />
been in the fi nal stages?<br />
Few people believe this, but an Automechanika in<br />
Frankfurt requires two years of preparation. About<br />
4,500 exhibitors need to be consulted correctly, and<br />
we want to off er our visitors an interesting program<br />
during the show that cannot be found at any other<br />
trade fair. That’s why we regularly conduct exhibitor<br />
and visitor surveys to learn what’s on our customers’<br />
minds.<br />
Time for some facts and fi gures – how many exhibitors<br />
are you expecting in Frankfurt? And more importantly,<br />
what highlights can visitors expect this year?<br />
The trade fair grounds will be full, which means an area<br />
of about 300,000 m². We are expecting about 4,500<br />
exhibitors, ca. three-quarters of them will be from<br />
Germany and Europe. Highlights this year will fall<br />
under our main topics of Education and Training, Truck<br />
Competence, and two special shows about E-mobility.<br />
A trade fair is always a good measure of the mood of<br />
an entire industry. What’s your impression? Are the<br />
euro crisis and worries about the economy fi nally<br />
having an eff ect on the Automotive Aft ermarket?<br />
Our industry is still doing very well, at least according<br />
to the many associations we worked closely with<br />
during our preparations for the show. The same<br />
applies here as it did during the crisis in 2008/2009 –<br />
in tough economic times, companies tend to focus on<br />
the most important industry events. The number of<br />
exhibitors from those countries aff ected by the euro<br />
crisis is holding steady, but we anticipate fewer visitors<br />
from these countries at the show.
editorial tracker technology & innovation automechanika special in the spotlight panorama<br />
Besides this, have you identifi ed other trends at the<br />
Automechanika 2012?<br />
Generally we can say that demand for parts and<br />
systems remains high. Exhibitors for these segments<br />
are located in the eastern areas of the trade-fair<br />
grounds. Schaeff ler has a new stand here in the Forum<br />
with Continental. We expanded the western parts of<br />
the trade-fair grounds for repair and maintenance<br />
exhibitors. Bosch is exhibiting for the fi rst time in<br />
Hall 9 with all of its brands under one roof; together<br />
with BMW, Continental, ZDK and many more. We are<br />
also opening Hall 9.2.<br />
From Frankfurt to the world. Since it was founded<br />
in 1971, the Automechanika has expanded dramatically.<br />
Today there’s an Automechanika trade fair in 11<br />
other cities around the world in addition to here in<br />
Frankfurt. What eff ect has this internationalization<br />
had on the Frankfurt location of the trade fair?<br />
Contrary to those critics who believed we would cannibalize<br />
ourselves with this international strategy, the<br />
number of visitors coming to the Frankfurt show from<br />
those countries where we hold a new Automechanika<br />
is growing. The shows in foreign countries give<br />
companies the chance to enter markets and regions<br />
where they want to generate new business. In a foreign<br />
country, they meet groups of visitors from that country.<br />
Frankfurt is all about third-country business. Its international<br />
character makes it unique, and it will remain<br />
this way over the long-term.<br />
Next year an Automechanika will be held in the<br />
booming emerging market of India. Besides this<br />
show, are you planning to expand further in the<br />
near future?<br />
We will continue to keep an eye on international<br />
markets in the future, and wherever it makes sense<br />
we’ll hold new events. But here as well we listen<br />
closely to our exhibitors. Their opinions count.<br />
About Olaf Mußhoff<br />
On 1 October 2010, Olaf Mußhoff assumed management directorship of<br />
the Automechanika Frankfurt and responsibility for the operative management<br />
of this leading international trade fair of the automotive industry.<br />
Mr. Mußhoff is an experienced trade fair expert and has worked many<br />
years for the Messe Frankfurt. He led the Exhibitor Services department,<br />
for instance, and Project Controlling, among other jobs. Prior to this, he<br />
was Project Controller and then Business Project Director at Deutsche<br />
Bahn Real Estate mbH.<br />
Mr. Mußhoff holds a Master’s Degree in international business from the<br />
Vienna University for Economics and Business. He was born in Dortmund,<br />
Germany, is married and the father of two children.<br />
13
14<br />
Brand Repairer or independent Garage?<br />
When the company car goes up the platform lift<br />
Brand repairers have the largest market share of the company-car inspection and repair business in<br />
Germany. For customer satisfaction and price-for-value, independent garages clearly lead the way.<br />
This was the conclusion of a study conducted by the German market research company TEMA-Q.<br />
Garage Loyalty<br />
Surveyed were companies who use only a brand repairer (n = 702) and those who use only an independent<br />
garage (n = 360).<br />
About three-quarters of the companies said they will defi nitely remain loyal to their current brand<br />
repairer or independent garage. For the remaining quarter of those surveyed, the chance of remaining<br />
loyal was also very high.<br />
Source: TEMA-Q<br />
With 100% certainty<br />
76 – 99 %<br />
51 – 75 %<br />
1 – 50 %<br />
impossible – 0<br />
2<br />
1<br />
3<br />
2<br />
2<br />
0<br />
20<br />
19<br />
brand repairer<br />
independent garage<br />
73<br />
77<br />
0 20 40 60 80 %<br />
How great is the chance that you will go to the same repairer for your next repair or inspection?<br />
Their study surveyed about 1,400 compa-<br />
nies regarding the service quality their<br />
company vehicles are getting. The market<br />
researchers were interested in learning,<br />
not only customer satisfaction levels, but<br />
what the reasons would be for a company<br />
to change from a brand repairer to an<br />
independent garage.<br />
The current market situation is clear with<br />
nearly half of the companies surveyed<br />
relying on a brand repairer for their sche-<br />
duled inspections and repairs. About a<br />
quarter said they always look for an independent<br />
garage to do this work. The rest<br />
of those surveyed said they alternated<br />
between the two, if they didn’t carry-out<br />
the work themselves.<br />
What reasons would bring a company –<br />
that prefers an authorized brand repair<br />
shop – to switch to an independent<br />
garage? Not surprisingly, the reason most<br />
oft en mentioned was lower costs (54%).<br />
However, proximity to an independent<br />
garage was also mentioned (26%). Added<br />
to this is the fact that company-car customers<br />
of independent garages are clearly<br />
more satisfi ed, and not only because of<br />
their better price-for-value. Independent<br />
garages are especially strong when it<br />
comes to employee expertise and the<br />
quality of the work delivered. Their image,<br />
on the other hand, was seen by those<br />
surveyed as being negative compared<br />
to the brand repairers. The survey found<br />
that changes in the current market<br />
structure are rare, which is due mostly to<br />
customer loyalty to their current garage –<br />
whether authorized brand repairer or<br />
independent.
editorial tracker technology & innovation automechanika special in the spotlight panorama<br />
An unforgettable<br />
Weekend of Racing<br />
at “the Green Hell”<br />
The winners of the RepXpert raff le at the Nürburgring<br />
Janine Nagies from Verden/Bremen – winner of the RepXpert Magazine 01/2012 raff le –<br />
was on the road at fi ve in the morning with her friend Dennis and his son. An exciting<br />
weekend of truck racing awaited her behind the scenes with the MKR Technology Truck<br />
Racing teams at Germany’s Nürburgring.<br />
For the winner, the special atmosphere at Nürburgring,<br />
and the impressive number of racing trucks, was just<br />
impessing. Janine Nagies works in a garage herself so<br />
this was the perfect combination of entertainment and<br />
job. She and her two guests didn’t miss their chance at<br />
looking inside the MKR trucks, where a racing clutch and<br />
power-steering pump from LuK deliver the power and<br />
precision needed on the track. In the VIP area, they met<br />
pilot Markus Oestreich and team owner Mario Kress – and<br />
got all the posters and autographs they wanted. One of<br />
the highlights was when Janine Nagies and little Jeremy<br />
Impressive technology – Janine Nagies and little Jeremy<br />
behind the wheel of an MKR racing truck.<br />
got to sit behind the wheel of one of the MKR racing<br />
trucks.<br />
Despite heavy showers at times, the three truck-sport<br />
fans had an unforgettable time at Nürburgring. And it<br />
was a rousing success for the MKR Technology Truck<br />
Racing Team, too. On the fi st day, Saturday, Adam Lacko<br />
won his fi rst race of the season for Mario Kress’s team.<br />
The next day Markus Oestreich did the same and delivered<br />
a second victory. MKR was able to increase its lead over<br />
the other teams in the race for the Team Championship.<br />
(From left to right) MKR pilot Markus Oestreich, little<br />
Jeremy, MKR team owner Mario Kress, drawing winner<br />
Janine Nagies and her friend Dennis – all standing in<br />
front of an MKR Race Truck.<br />
15
Nothing compares!<br />
The OE program by LuK, INA and FAG.<br />
<strong>Schaeffler</strong> The OE program Automotive by LuK, Aftermarket! INA and FAG. Ersatzteile<br />
in OE-Qualität. Für alle Fahrzeugklassen.<br />
As a trusted partner to the automobile industry<br />
<strong>Schaeffler</strong> <strong>Group</strong>’s three brands are committed to<br />
delivering innovative power and superior quality.<br />
In Europe alone 60 million cars are equipped with<br />
a LuK Dual Mass Flywheel. FAG Wheel Bearings<br />
can be found on all leading makes and models<br />
- and even space shuttles. And INA is the worldleading<br />
manufacturer of belt drive components -<br />
and rightly so. The products of LuK, INA and FAG<br />
are always the perfect solution for the aftermarket.<br />
Rely on OE quality!<br />
Mehr Customer Werkstattwissen support included! unter:<br />
More garage knowledge:<br />
Phone: +49 (0) 1801 753-333<br />
Fax: +49 (0) 6103 753-297<br />
automotive-aft ermarket@schaeff ler.com<br />
www.schaeff ler-aft ermarket.com