26 ASIAN TOURISM GUIDE 2012/2013MalaysiaGeneral overviewOfficial name MalaysiaCapital Kuala LumpurPopulati<strong>on</strong> 29.4 milli<strong>on</strong>Total area 329,758km 2Currency Ringgit MalaysiaOfficial language Bahasa MalaysiaEnglish is widely spokenBetween January <str<strong>on</strong>g>and</str<strong>on</strong>g> June 2012 Malaysia welcomed 11.6 milli<strong>on</strong> touristarrivals. Nine out of ten top source markets are from the <strong>Asia</strong>-Pacific regi<strong>on</strong>,with Ind<strong>on</strong>esia, China, Japan <str<strong>on</strong>g>and</str<strong>on</strong>g> the Philippines registering double-digityear-<strong>on</strong>-year growth.By the end of 2012, Malaysia is expected to see 25 milli<strong>on</strong> tourist arrivals<str<strong>on</strong>g>and</str<strong>on</strong>g> bag RM60 billi<strong>on</strong> (US$19.6 billi<strong>on</strong>) in tourist reciepts.The country’s minister of <str<strong>on</strong>g>tourism</str<strong>on</strong>g>, Ng Yen Yen, said <str<strong>on</strong>g>tourism</str<strong>on</strong>g> performanceso far was putting the destinati<strong>on</strong> <strong>on</strong> track to achieving the MalaysiaTourism Transformati<strong>on</strong> Plan 2020’s goal of 36 milli<strong>on</strong> arrivals<str<strong>on</strong>g>and</str<strong>on</strong>g> RM168 billi<strong>on</strong> in revenue.Tourism Malaysia expects ASEAN nati<strong>on</strong>s to c<strong>on</strong>tinue making keyc<strong>on</strong>tributi<strong>on</strong>s to the destinati<strong>on</strong>’s tourist arrivals.ClimateAverage temperatureAverage rainfallAverage humidity21ºC to 32ºC (lowl<str<strong>on</strong>g>and</str<strong>on</strong>g>s)15°C to 25°C (highl<str<strong>on</strong>g>and</str<strong>on</strong>g>s)2,000mm to 2,400mm70 to 90 per centBest time to visitMalaysia’s moderate weather makes it good to visit allyear round, although heavy rain tends to drench the eastcoast of Peninsular Malaysia in December <str<strong>on</strong>g>and</str<strong>on</strong>g> January.Langkawi, a popular resort destinati<strong>on</strong> <str<strong>on</strong>g>and</str<strong>on</strong>g> host of thehigh-profile biennial Langkawi Internati<strong>on</strong>al Maritime<str<strong>on</strong>g>and</str<strong>on</strong>g> Aerospace Exhibiti<strong>on</strong>, suffers heavy rain from July toOctober.Diving seas<strong>on</strong> <strong>on</strong> the east coast of Peninsular Malaysia<str<strong>on</strong>g>and</str<strong>on</strong>g> in East Malaysia runs from March to October.Low seas<strong>on</strong> occurs during the Muslim fasting m<strong>on</strong>thof Ramadan, which will run from July 9 to August 7 in2013. Travel c<strong>on</strong>sultants can negotiate for better ratesfrom hotels during this period.Visitor arrival <str<strong>on</strong>g>statistics</str<strong>on</strong>g>Malaysia welcomed 11.6 milli<strong>on</strong> tourists during the firstsix m<strong>on</strong>ths of 2012, registering a year-<strong>on</strong>-year growth of2.4 per cent.Corresp<strong>on</strong>dingly, total <str<strong>on</strong>g>tourism</str<strong>on</strong>g> receipts in 1H2012rose four per cent, channeling RM26.8 billi<strong>on</strong> into nati<strong>on</strong>alcoffers. The destinati<strong>on</strong> earned RM25.7 billi<strong>on</strong>during the same period in 2011.The ASEAN regi<strong>on</strong> remains the key source marketfor Malaysia, c<strong>on</strong>tributing a m<strong>on</strong>ster share of 73.8 percent of total arrivals in 1H2012. This figure reflects a<strong>on</strong>e per cent decline over 1H2011, a result of a changein arrival tracking methodology. Now, arrivals are categorisedby nati<strong>on</strong>ality of the traveller, instead of coun-• BangkokMALAYSIA•Kuala Lumpur• akartaKota Kinabalu• angkai•• PenangMALAYSIAKuala • uchingLumpurThe ic<strong>on</strong>ic Petr<strong>on</strong>as Twin Towers rise in the background,against Kuala Lumpur’s evening skiestry of residence. Hence, expatriates working or living inASEAN nati<strong>on</strong>s are no l<strong>on</strong>ger included in the count. Withthe new method of recording arrivals, dips in arrivalswere seen in Singapore (-4.8 per cent), Thail<str<strong>on</strong>g>and</str<strong>on</strong>g> (-11.5per cent), Brunei (-1.2 per cent) <str<strong>on</strong>g>and</str<strong>on</strong>g> Cambodia (-4.2 percent).L<strong>on</strong>ghaul markets posting substantial growth includeOman (33.2 per cent), Russia (28.2 per cent), France(20.6 per cent), the US (18.9 per cent), South Korea (18per cent), Kuwait (<strong>17</strong>.4 per cent) <str<strong>on</strong>g>and</str<strong>on</strong>g> Denmark (15.7 percent).Arrivals from Saudi Arabia grew a whopping 71.7 percent, thanks to the implementati<strong>on</strong> of a new rule whichrequires all travellers, including children, to travel <strong>on</strong>their own passports. Prior to that, children would travel<strong>on</strong> their parent’s passports.Total tourist arrivals2009 23.6 milli<strong>on</strong>2010 24.6 milli<strong>on</strong>2011 24.7 milli<strong>on</strong>2012 (January to June) 11.6 milli<strong>on</strong>2012 (Target) 25 milli<strong>on</strong>Top 10 source markets (January to June)Countries 2011 2012 % ChangeSingapore 6,125,305 5,832,330 -4.8Ind<strong>on</strong>esia 923,439 1,108,361 20.0China 564,955 758,289 34.2Brunei 595,340 588,165 -1.2Thail<str<strong>on</strong>g>and</str<strong>on</strong>g> 721,907 638,641 -11.5India 341,511 365,104 6.9Australia 270,655 242,579 -10.4Philippines 163,965 238,<strong>17</strong>5 45.3apan .UK 185,708 196,738 5.9Source: Malaysian Immigrati<strong>on</strong> DepartmentAverage per capita expenditure (in RM) of top 10 marketsCountries 2010 2011 % ChangeSingapore 2,<strong>17</strong>8.90 2,219.90 1.9Ind<strong>on</strong>esia 1,015.30 1,059.40 4.4China 2,768.40 2,816.30 1.7Brunei 2,334.40 2,459.60 5.4Thail<str<strong>on</strong>g>and</str<strong>on</strong>g> 1,015.30 1,059.40 4.3India 2,615.80 2,685.20 2.7Australia 4,113 4,204.60 2.2Philippines 1,875.80 1,920.20 2.4apan . . .UK 3,831.50 3,899 1.8Source: Tourism MalaysiaBusiness travel <str<strong>on</strong>g>and</str<strong>on</strong>g> MICE arrivals2011 1,285,1452012 (Target) 1,325,000Source: Malaysia C<strong>on</strong>venti<strong>on</strong> & Exhibiti<strong>on</strong> BureauNTO marketing budget <str<strong>on</strong>g>and</str<strong>on</strong>g> targetTourism Malaysia was granted RM150 milli<strong>on</strong> to spend<strong>on</strong> advertising <str<strong>on</strong>g>and</str<strong>on</strong>g> promoti<strong>on</strong>s in 2012.For the new year, however, that fund is more than doubledto support the new Visit Malaysia Year 2013/2014campaign, which also celebrates the Golden Jubilee of thejoining of Sabah <str<strong>on</strong>g>and</str<strong>on</strong>g> Sarawak with the federati<strong>on</strong> of Malayato form Malaysia in 1963. Some RM358 milli<strong>on</strong> hasbeen set aside for this.Malaysia is expected to welcome 26.8 milli<strong>on</strong> touristsin 2013.Hotel <str<strong>on</strong>g>statistics</str<strong>on</strong>g>The number of four- <str<strong>on</strong>g>and</str<strong>on</strong>g> five-star rooms in Malaysia asof July 2012 was in the 60,000 bracket, <str<strong>on</strong>g>and</str<strong>on</strong>g> another 3,000rooms in both categories are expected to come <strong>on</strong> streamby the end of 2012, according to <str<strong>on</strong>g>statistics</str<strong>on</strong>g> from the <str<strong>on</strong>g>tourism</str<strong>on</strong>g>ministry.Hotel rates in Malaysia are am<strong>on</strong>g the lowest in <strong>Asia</strong>.
ASIAN TOURISM GUIDE 2012/2013 27According to the Malaysian Associati<strong>on</strong> of Hotels, the averageroom rate at a five-star property between January<str<strong>on</strong>g>and</str<strong>on</strong>g> May 2012 was RM323. For the same period, the averageroom rate at a four- <str<strong>on</strong>g>and</str<strong>on</strong>g> three-star hotel was RM203<str<strong>on</strong>g>and</str<strong>on</strong>g> RM102 respectively.To cater to the <str<strong>on</strong>g>tourism</str<strong>on</strong>g> ministry’s goal of 36 milli<strong>on</strong>arrivals by 2020, Tourism Ministry has projected that anadditi<strong>on</strong>al 37,000 rooms in the four- <str<strong>on</strong>g>and</str<strong>on</strong>g> five-star categoriesare required.Meanwhile, room rates of three- to five-star hotels areexpected to rise between eight to 15 per cent in 2013.Average occupancy rate (January to May)2011 2012Kuala Lumpur 72 70Penang 64 62Langkawi 54 69Kota Kinabalu 64 69Average room rate (January to May)Source: Malaysian Associati<strong>on</strong> of Hotels2011 2012Kuala Lumpur RM296 RM302Penang RM227 RM241Langkawi RM715 RM768Kota Kinabalu RM214 RM238New hotels in 2012• Impiana KLCC Hotel, 180 new rooms in additi<strong>on</strong> toexisting 335 rooms• Best Western Premier Dua Sentral Kuala Lumpur,364 rooms• Gr<str<strong>on</strong>g>and</str<strong>on</strong>g> Hyatt Kuala Lumpur, 370 rooms• Ibis Styles Fraser Business Park Kuala Lumpur,500 rooms• Ibis Styles Cheras, 156 rooms• Tunamaya Beach & Spa Resort Tioman, 54 villas• The Sterling Melaka, 37 rooms• Best Western Plus Riverside Hotel Malacca, <strong>17</strong>0 rooms• Hatten Hotel Melaka, 704 rooms• Traders Hotel, Puteri Harbour, Isk<str<strong>on</strong>g>and</str<strong>on</strong>g>ar, 283 rooms• Four Points by Sherat<strong>on</strong> S<str<strong>on</strong>g>and</str<strong>on</strong>g>akan, 299 rooms• Citadines Upl<str<strong>on</strong>g>and</str<strong>on</strong>g>s Kuching, 215 rooms• Mulu Marriott Resort & Spa Sarawak, 118 roomsNew hotels in 2013• Pullman Kuala Lumpur Bangsar, 513 rooms,• Aloft Kuala Lumpur Sentral, 482 rooms• Novotel Melaka, 320 rooms• Ibis Styles Lahad Datu, 108 rooms• Ibis Styles Ipoh, 118 rooms• Hilt<strong>on</strong> Garden Inn Hotel Kuala Lumpur, 255 rooms• Best Western Premier Melaka, 300 rooms• UCSI City Isl<str<strong>on</strong>g>and</str<strong>on</strong>g> Hotel Kuching, 360 rooms• Seri Chenang Resort & Spa Langkawi, 6 villasNew attracti<strong>on</strong>s/<str<strong>on</strong>g>tourism</str<strong>on</strong>g> infrastructureLegol<str<strong>on</strong>g>and</str<strong>on</strong>g> Malaysia is Malaysia’s first internati<strong>on</strong>al themepark. Opened in Nusajaya, Johor <strong>on</strong> September 15, thefamily-friendly theme park offers more than 40 rides <str<strong>on</strong>g>and</str<strong>on</strong>g>attracti<strong>on</strong>s.www.legol<str<strong>on</strong>g>and</str<strong>on</strong>g>.com.myPuteri Harbour Family Theme Park offers four floorsof fun for the family. Located in Nusajaya, Johor, the newattracti<strong>on</strong> features three distinct areas that are themedafter popular carto<strong>on</strong> characters. Lat’s Place is a themedrestaurant that celebrates the famous village boy carto<strong>on</strong>character, Lat; Sanrio Hello Kitty Town comprises variouswalk-through attracti<strong>on</strong>s, interactive activities <str<strong>on</strong>g>and</str<strong>on</strong>g>rides; <str<strong>on</strong>g>and</str<strong>on</strong>g> The Little Big Club is home to six themed interactiveplay z<strong>on</strong>es.www.playtime.com.myKLIA2 is a new airport terminal in Kuala Lumpur, slatedto open in April 2013. Spanning at least 257,000m 2 ,it will allow seamless c<strong>on</strong>nectivity between low-cost <str<strong>on</strong>g>and</str<strong>on</strong>g>full-service carriers. There will be 60 gates, eight remotest<str<strong>on</strong>g>and</str<strong>on</strong>g>s, 80 aerobridges <str<strong>on</strong>g>and</str<strong>on</strong>g> a retail space of 32,000m 2 toaccommodate 225 retail outlets. It is designed to cater for30 milli<strong>on</strong> passengers a year, with the provisi<strong>on</strong> to exp<str<strong>on</strong>g>and</str<strong>on</strong>g>to 45 milli<strong>on</strong>.www.klia2.infoDiethelm Travel GroupHang Tuah Village in Malacca is a replica of the villageof the 15 th century legendary Malay warrior, Hang Tuah.The RM132-milli<strong>on</strong> project is scheduled for completi<strong>on</strong>in 2013, <str<strong>on</strong>g>and</str<strong>on</strong>g> will include replicas of traditi<strong>on</strong>al Malayhouses during the Malacca Sultanate, a Hang Tuah museum,an auditorium, a hall <str<strong>on</strong>g>and</str<strong>on</strong>g> a cultural stage.Key events <str<strong>on</strong>g>and</str<strong>on</strong>g> festivals 2012F1 Petr<strong>on</strong>as Malaysian Gr<str<strong>on</strong>g>and</str<strong>on</strong>g> Prix (March 22-24)www.malaysiangp.com.mySabah Fest (May 4-5)www.motour.gov.myDIETHELM’SHOT PICKDig into Malaysia’sculinary melting potOne interesting wayto explore Malaysiais by eating yourway through thevariety of cuisinefound in multiracialKuala Lumpur.Top recommendati<strong>on</strong>sareBijan Restaurant, amodern restaurantin which traditi<strong>on</strong>alMalay cuisine istaken out of hawkerstalls <str<strong>on</strong>g>and</str<strong>on</strong>g> servedagainst a lushbackdrop; The Noble House, which serves Chinesegourmet creati<strong>on</strong>s <str<strong>on</strong>g>and</str<strong>on</strong>g> delicacies with a moderntouch in a c<strong>on</strong>temporary setting; <str<strong>on</strong>g>and</str<strong>on</strong>g> Spice of India,an Indian fine dining restaurant that is also perfectfor corporate dining events.Intrepid travellers who desire a more unpolishedlocal eperience should make a eeline for alanAlor. The area teems with hawker stalls parked al<strong>on</strong>gthe street, each selling a different local dish. The varietycan be overwhelming for first-timers, who mayhave some difficulty deciding <strong>on</strong> what to eat.Colours of 1Malaysia (May 18)www.motour.gov.myRainforest World Music Festival (June 28-30)rwmf.netEssentials in the cityFood Ice kacang <str<strong>on</strong>g>and</str<strong>on</strong>g> chendol are local cold desserts goodfor beating the tropical heat. Ice kacang is a bowl of shavedice shaped like a mountain, drizzled with colourful syrups<str<strong>on</strong>g>and</str<strong>on</strong>g> hiding red beans <str<strong>on</strong>g>and</str<strong>on</strong>g> palm seeds in its base. This dessertis especially popular with children. Chendol is a milkyswirl of coc<strong>on</strong>ut milk, gula melaka (liquid palm sugar)<str<strong>on</strong>g>and</str<strong>on</strong>g> green jelly made from flour.Quirky The best affirmative reply to any questi<strong>on</strong> or requestis “boleh”, which means “can do” in Bahasa Malaysia.Tipping policy Tipping is usually not expected. Someestablishments include a service tax, otherwise, about 10per cent of total bill if service warrants it.Shopping Purchase a unique say<strong>on</strong>g (gourd shaped carafe)from Karyaneka in Kuala Lumpur.How to maximise two hours of free time Visit CentralMarket in Kuala Lumpur which sells antiques, local paintings,h<str<strong>on</strong>g>and</str<strong>on</strong>g>icraft <str<strong>on</strong>g>and</str<strong>on</strong>g> souvenirs all under <strong>on</strong>e roof. If <strong>on</strong>edesires more shopping opti<strong>on</strong>s, Chinatown is locatednearby <strong>on</strong> Petaling Street. It is ideal for those looking for abargain or anything from herbal medicine <str<strong>on</strong>g>and</str<strong>on</strong>g> dried foodto T-shirts, jewellery <str<strong>on</strong>g>and</str<strong>on</strong>g> wallets.Insider’s tip for a half-day off Kuala Lumpur CraftComplex is a <strong>on</strong>e-stop venue where <strong>on</strong>e can learn aboutMalaysian h<str<strong>on</strong>g>and</str<strong>on</strong>g>icraft. The craft village c<strong>on</strong>ducts h<str<strong>on</strong>g>and</str<strong>on</strong>g>s<strong>on</strong>dem<strong>on</strong>strati<strong>on</strong>s <str<strong>on</strong>g>and</str<strong>on</strong>g> interactive sessi<strong>on</strong>s, while thecraft museum displays a wide selecti<strong>on</strong> of h<str<strong>on</strong>g>and</str<strong>on</strong>g>icraft.There’s also a boutique where visitors can shop for souvenirs.Impressive lunch for clients Seri Angkasa RevolvingRestaurant in the KL Tower offers a 360º view of thecity from the diner’s seat. For RM88 nett per pers<strong>on</strong>, thelunch buffet offers a smorgasbord of Western, Chinese,Malay <str<strong>on</strong>g>and</str<strong>on</strong>g> Indian dishes.Lunch <strong>on</strong> your own The upmarket Food Republic foodcourt at Pavili<strong>on</strong> Kuala Lumpur serves the best of Malaysia’sfood stalls in an air-c<strong>on</strong>diti<strong>on</strong>ed envir<strong>on</strong>ment.Late nights The stretch of pre-war double-storey housesat Changkat Bukit Bintang have been c<strong>on</strong>verted into restaurants<str<strong>on</strong>g>and</str<strong>on</strong>g> bars.Electricity Socket type. Voltage is 240V AC at 50 cyclesper sec<strong>on</strong>d. St<str<strong>on</strong>g>and</str<strong>on</strong>g>ard three-pin square plugs <str<strong>on</strong>g>and</str<strong>on</strong>g> sockets.Visa requirementsSingle-entry visas, valid for three m<strong>on</strong>ths from date of issue,are issued to foreign nati<strong>on</strong>als who require a visa toenter Malaysia for social visits. Those <strong>on</strong> business tripscan apply for multiple-entry visas instead, which are validfor three to 12 m<strong>on</strong>ths from the date of issue.Indian <str<strong>on</strong>g>and</str<strong>on</strong>g> mainl<str<strong>on</strong>g>and</str<strong>on</strong>g> Chinese citizens who wish to enterMalaysia for social visits can apply for multiple-entryvisas at a cost of RM100 for Indian citizens <str<strong>on</strong>g>and</str<strong>on</strong>g> RM30 formainl<str<strong>on</strong>g>and</str<strong>on</strong>g> Chinese citizens.US citizens travelling for social, business or academicpurposes are exempted from visa requirements, <str<strong>on</strong>g>and</str<strong>on</strong>g> thesame applies to nati<strong>on</strong>als of all ASEAN countries (exceptMyanmar) for a stay of less than <strong>on</strong>e m<strong>on</strong>th. A visa willbe required for stays exceeding 30 days, except for Brunei<str<strong>on</strong>g>and</str<strong>on</strong>g> Singapore citizens.For Israeli nati<strong>on</strong>als, visas are required <str<strong>on</strong>g>and</str<strong>on</strong>g> permissi<strong>on</strong>must be granted by the Ministry of Home Affairs.Important c<strong>on</strong>tactsNTOTourism Malaysia is the promoti<strong>on</strong>al arm of the Ministryof Tourism. It has 42 overseas offices.Tel: (60-3) 8891-8000www.<str<strong>on</strong>g>tourism</str<strong>on</strong>g>.gov.myMalaysia C<strong>on</strong>venti<strong>on</strong> & Exhibiti<strong>on</strong> Bureau, a subsidiaryof Tourism Malaysia, is a <strong>on</strong>e-stop centre that coordinatesMICE activities in the country. For MICE enquiries,c<strong>on</strong>tact general manager, sales <str<strong>on</strong>g>and</str<strong>on</strong>g> marketing, Ho YokePing, at pingho@myceb.com.my.Tel: (60-3) 2034-2090Fax: (60-3) 2034-2091www.myceb.com.myTravel trade associati<strong>on</strong>sMalaysian Associati<strong>on</strong> of Tour & Travel Agentswww.matta.org.myMalaysia Inbound Tourism Associati<strong>on</strong>www.mitamalaysia.comMalaysian Associati<strong>on</strong> of Hotelswww.hotels.org.myMalaysian Associati<strong>on</strong> of Hotel Ownerswww.maho.org.myThe Malaysia Associati<strong>on</strong> of C<strong>on</strong>venti<strong>on</strong> <str<strong>on</strong>g>and</str<strong>on</strong>g> Exhibiti<strong>on</strong>Organisers <str<strong>on</strong>g>and</str<strong>on</strong>g> Supplierswww.maceos.com.myPATA Malaysia Chapterwww.pata.orgSkål Internati<strong>on</strong>al Kuala Lumpurwww.skalkl.orgCompiled by S PuvaneswaryAll <str<strong>on</strong>g>informati<strong>on</strong></str<strong>on</strong>g> is correct at press time