6S11 - 2013 Size:939 KB Type:PDF - The Clancy Group Plc

Skilled • Secure • Successful • Sustainable • Strong • SystemsThe Magazine for the Clancy Group PlcIssue 11 : 2013In this issue...Customer Commitment LaunchSupporting the London Cycle Safety SchemeClancy Plant NewsdeskFollow us on Twitter @clancydocwraSee us on YouTube

I SUCCESSFUL I3Our CustomerCommitment3Helping to Powera Truly WorthwhileCause4HelpingCommunitiesUnderstand ourWork5Working Togetherfor theEnvironment6Supporting theLondon CycleSafety Scheme7Take Your Hat onHoliday7QuadrupleSuccess at theNCC Awards8Industry AwardRecognitionfrom EU Skills9Explaining‘Reinstatement’ tothe Community10Clancy PlantNewsdesk12Spotlight onBusinessAssurance20 22 236S NewsThis Month’sRiskMasterWinner14HS&ENewsdeskClancy FamilyNews16Charity Beginsat Home24Doing Our Bit toRemember theFallen Heroes18Helping SouthernWater MinimiseDisruption24Company StraplineCompetition19Thames WaterApprenticesPaving the WayThe 6S Vision is crucial to the future success of our business and so are you! This is why we invite you to email your6S Vision ideas to 6S@theclancygroup.co.uk. Ideas could range from cost saving efficiencies to sustainableinitiatives and lots of bits in the middle! We will hold a quarterly draw and if your idea is implemented you couldwin a substantial prize.View Point 6S Issue 11Welcome to 6S-11. We normally havelots of great and interesting news fromaround the business and this edition isno exception. In fact not only do youhave a packed edition full of fantasticexamples of what this business in myview is all about…People. Rangingfrom the great works we are carryingout with customers and communitiesacross the country, the launch of abrand new induction process but also aspecial pull-out highlighting ourCustomer Experience Event (CEE) heldin September.The CEE seems a good place to start inmy Viewpoint. The Event was withoutdoubt a fantastic success! How do Iknow this? Well, the reaction from theattendees on the day was quite franklyoverwhelming and the subsequentfeedback from clients and our ownpeople supports this. I was privilegedto present on the day and as I stood onthe stage I was filled with a sense ofpride about our business, from its familyroots to the people who on a daily basisrepresent it enthusiastically, with equalpride and genuine customer focus.The new induction process in myopinion will play a pivotal role over thecoming years in ensuring that not onlyare our people fully informed as to whatis expected of them, but will make ahuge difference in how we integratepeople within the business andguarantee that we maintain the ‘ClancyWay’ of doing things.I would like to take this opportunity tothank each and every one who“everyday make this business thesuccess that it is and one to be proud of.Last but not least, it just leaves me tosay, have a very Merry Christmas and ahappy and healthy New Year.Matthew CannonDirector...fantastic exampleswhat this business inmy view is allof“about…People.2 I 6S 11

I SECURE IOur Customer CommitmentThe Clancy Group Plc launched its ‘Our Customer Commitment’document at the company’s Customer Experience Event onSeptember 18th 2013. The document maps out the company’scommitment to delivering a quality customer serviceexperience and was launched at the beginning of the event byChief Operating Officer, Seamus Keogh.Our Customer Commitment document is endorsed by JointChairmen, Kevin and Dermot Clancy who at the outset of thecommitment set the tone and ethos of customer serviceexpectation.The following is an extract from their endorsement:“This document sets out our commitment to deliver the higheststandards of service, and what you have the right to expect in anydealings that you have with The Clancy Group Plc. This documentalso stands alongside our Customer Care and Quality Policy andsupports our Company Values relating to Client Satisfaction,Integrity, Stability and Standards. As a business we supportcontinual improvement, learning from our experience and from ourcustomers. We are proud to endorse the commitments and promisesmade within this document.”The ‘Our Customer Commitment’ document is available fromregional offices or you can request a copy from Mark Sewell inHead Office. Email mark.sewell@theclancygroup.co.ukIt is also available in the media section of the corporate website.www.theclancygroup.co.ukHelping to Power a Truly Worthwhile CauseOccasionally we are asked by our clientsto provide support for some veryworthy causes, and few can be moreworthwhile than the Rhys JonesCommunity Centre in Croxteth,Liverpool - which opened on Saturday31st August.The brand new facility and itssurrounding sports pitches was built inmemory of the murdered 11-year-old,Rhys Jones - just over six years since histragic death as he walked home fromfootball practice. It has beenconstructed as a ‘place of safety’ forchildren from the same area as Rhys, anEverton FC supporter, who was killed incrossfire during gang feuding betweenCroxteth and Norris Green.During the construction of the centre,we were approach by our clientScottish Power and asked if we wouldget involved in the project - which wewere extremely happy to do, inassociation with our localsubcontractor. DT Hughes is based inthe Croxteth area and the team werepassionate about being involved in thisproject, as father and son Dave andDavid Hughes both live locally and arekeen Everton supporters.All of the work to provide the newpower supply to the centre was carriedout by the DT Hughes team, acting asour subcontractor, and by ScottishPowerNetwork Connections - using materialswhich were also provided free of chargeby SP Energy Networks.Commenting on the work, Mark Barry,SP Network Connections’ DeliveryManager for the Mersey region said, “Itwas a great effort and fantastic to seethe teams pulling together to achievethe supply date, despite a design revisionhalf way through when the centrerealised they needed more capacity thanfirst thought.”Ian Clarke from SP Power Systemsadded, “These comments demonstratethe commitment from both companies tothe successful delivery of the project.”The opening of the centre is theculmination of a huge amount of hardwork and support from many peopleover the last six years - and here atClancy Docwra, we are delighted thatwe were able to add our efforts to whatis a truly outstanding result.6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 11 I 3

I SKILLED people IHelping Local Communities to Understand Our WorkClancy Docwra iscurrently workingon a number ofsewer repairprojects inHampshire as partof the SouthernWater contract.This is of course an area of our workwhich raises a high level of concernwithin the local communities, so we’realways pleased to support our clientswhen it comes to explaining what weare doing for concerned residents.This was certainly a requirement in thevillages of Appleshaw and St MaryBourne, as we work together withSouthern Water in a determined bid toend the villages’ chronic sewageproblem. After carrying out extensivesurveys in both villages we discoveredthat groundwater had penetrated thesewage system after periods of heavyrainfall. So in August, a public meetingwas set up to explain to local residentsexactly what Southern Water was goingto do to fix the problem, with our help.In addition to local residents, themeeting was also attended byrepresentatives from Test ValleyBorough Council, Basingstoke andDeane Borough Council, HampshireCounty Council and the EnvironmentAgency - as well as the Chairmen ofboth St Mary Bourne and AppleshawParish Councils, and the press! Thelatest plans were unveiled during thepresentation, and we also conducted awalkabout in Appleshaw whichenabled us to show work that wasalready under way.Simon Parker, Southern Water’sWastewater Manager told the audiencethat, after collating the data from thesurveys, they had identified the mostappropriate methods of repair for themajor leaks that were found on both theprivate and public sewer system. He alsoexplained that Southern Water is nowcommitted to sealing the sewers, and isinvesting over £500,000 in Appleshawand more than £600,000 in St MaryBourne, to bring long-term relief to thecommunities affected by thegroundwater infiltration of the sewers.Steve Anthony, Clancy Docwra’sCustomer Liaison and CommunicationsManager, explains more about how wewere able to help the local residents tounderstand what was going on:“We showed people how we fitQuickLock, a metal sleeve-shaped devicewhich structurally repairs these leaks andis fitted via the remote application ofhigh pressure air. We also explained howentirely new pipes can be inserted withinexisting wastewater pipes, withouthaving to dig up the whole road.These presentations, and the overall scaleof the day, enabled local stakeholders togo away increasingly aware of why andhow the job will be done. Workingtogether with Southern Water, we wereable to give them a high level ofconfidence in the scope of work beingcarried out, the level of skill involved andthe ownership by both companies inachieving high standards and excellentcustomer centricity throughout.”Commenting after the event, Chairmanof the St Mary Bourne Parish CouncilBridget Culley said, “It was a veryinformative morning and very good tospeak with all of the people doing the job.It has been important to see the workbeing done and it is important that thepublic know that moves have and arebeing made.”Image reproduced by kind courtesy of the Andover Advertiser4 I 6S 11

I SUSTAINABLE people ISupporting the London Cycle Safety Scheme inAssociation with TfLIn 2011, there were4,497 cyclistcasualties onLondon’s roads, ofwhich 555 wereserious and 16 werefatal.Freight vehicles were involved in 13% ofcollisions that resulted in serious injury -and of the 16 fatalities, nine involved HGVs.It’s clear from these statistics that thereis an urgent need to reduce the dangersposed by HGVs to cyclists in London, andour clients are asking us to help themachieve this. Transport for London inparticular now makes it a requirementthat all of its contractors are accreditedto at least Bronze level within the FleetOperator Recognition Scheme (FORS) -as well as meeting a number of othersafety standards.FORS is a voluntary certification schemewhich has been designed to improve fleetactivity in London and, more recently,throughout the UK and beyond. It aims toensure that fleet operators work lawfullyand to best practice, by meeting the FORSstandard - and it is backed up by anaccreditation scheme that provide thetools to help companies become safer,greener and more efficient.Clancy Docwra has been FORS accreditedfor two years now, and the scheme hasbeen rolled out on all of our TfLcontracts. The cycle safety element of thescheme aims to address and improve thesafety situation between goods vehiclesand cyclists in London, and to promotegood safety practice amongstcontractors like ourselves.We are currently in the process of workingtowards a Silver accreditation and this isbeing led by Ben Walters, who is headingthe team from the Harefield office.Meanwhile Dermot O’Sullivan - ClancyDocwra’s Designated Safety Advisor (RailDivision) who works as part of the HS&Eteam - has already become a FORSPractitioner, as well as completing hisTransfer of Knowledge Training.Commenting on the scheme, he said:“The requirements we have to meet includefitting all vehicles of over 3.5 tonnes withside guards, a close proximity warning andsensor system, and a Class VI mirror. All ofour vans and lorries also have to be fittedwith prominent signage on the rear, towarn cyclists of the dangers of passing thevehicle on the inside.We also need to ensure that all of ourdrivers have their licences checked by theDVLA on a regular basis, and havecompleted approved Safe Urban Driving,Safe London Driving, Safe City Driving andGreener City Driving training courses, aswell as an e-learning safety module.Being part of FORS also gives usdiscounts on the necessary safetyequipment for our vehicle fleet and - aswell as the obvious safety benefits for ourdrivers and for London's cyclists - ClancyDocwra also gains recognitionthroughout the UK as a FORS accreditedbusiness.”Working with FORS gives Clancy Docwraaccess to the e-learning facilities thatDermot mentions, including fundeddriver training, CPC hours andmanagement training, all of which we areable to deliver in-house. This covers: Road Transport Policy Work-related Road Safety Driver Fitness and Impairment Driver Assessment and Training Post-collision Procedures and Analysis Safe Efficient Fleet Management Fuel Usage and EnvironmentalImpacts Minimising Transport Fines andCharges Measuring and Monitoring FleetPerformance Transfer of Knowledge TrainingWe’ll keep you posted on futuredevelopments in this very important partof our Health & Safety strategy, whichalso supports the Sustainable element ofthe 6S Vision - in which we strive to be aresponsible business that placescustomers, communities andenvironment at the heart of everythingwe do.6 I 6S 11

I SKILLED people ITake Your Hat on HolidayEarlier this year we launched our first‘Take Your Hat on Holiday’ competitionfor the people in the Horsham office.It’s a bit of lighthearted fun to see whocould bring us the most interesting orinventive photograph of their ClancyDocwra red hat. Photos had to besubmitted to Ros Taylor by 31stSeptember, who was very strict aboutthere being no ‘Photoshopping’ allowed!The Summer competition was won byVicky Wakely, our Sewerage DispatchTeam Leader based out of the Horshamsite. The judging team in Harefieldchose her cleverly-staged image (withthe red hat lying on a beach towel bythe pool and wearing sunglasses!) as apicture which really summed up whatbeing on holiday is all about.Thank you to everyone else who tookpart, and congratulations to Vicky, whochose £20 worth of Tesco vouchers asher prize. We are running a second‘Take Your Hat on Holiday’ competitionwhich closes on 31st March 2014. So ifyou’re based in Horsham, start thinkingabout how you can top Vicky’s winningentry - maybe involving snow?!Quadruple Success at the NCC AwardsThe NationalConstructionCollege East AnnualAwards 2013 isdesigned torecognise the nextgeneration ofconstructionapprentices.This year's event took place on 25thJuly at the National ConstructionCollege in Bircham Newton near KingsLynn, Norfolk - and we were over themoon that four of our apprenticeswere all involved in the final stages ofthe competition.Matthew Miles, Joe Duncan, CraigRegan and Nathan Swan were allfinalists in their categories - Matthewand Nathan for CommunityApprentice of the Year, then Joe andCraig for Construction Apprentice ofthe Year. The foursome were eachpresented with a certificate to markthis achievement by former Olympicathlete Colin Jackson - and wereamongst 52 nominees who werecommended for their outstandingefforts in 15 different categories.Commenting on their achievement,Learning & Development Coordinatorfor Clancy Docwra Martyn Scott said:“Once again our annual intake ofconstruction apprentices have excelledduring their time at the NationalConstruction College. Throughout the 22weeks they received praise from all of theirtutors, and I heard some outstandingreports on their attitude andprofessionalism. The fact that four of themall received recognition for this istestament to not only their hard work anddetermination, but also to the efforts oftheir peers in the group - who also receivedpraise from everyone at the College.”Andy Walder, Director of the NCC,added, “We are extremely proud ofeveryone who was nominated or whowon an award at this year’s event, whichare a great way to celebrate theachievements of our young workforce.The Awards have allowed the NCC toshowcase the young talent it helps tocreate year on year – bringing freshblood to the construction industry.”The National Construction College isrun by CITB, which is the leadingconstruction training provider inEurope and is committed to deliveringqualifications that meet the currentand emerging needs of theconstruction industry.6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 11 I 7

I SUCCESSFUL IIndustry Award Recognition from EU SkillsWe’re extremely pleased to announce thatIan Housley, our Group Governance &Compliance Manager, recently received anaward for his ‘Outstanding Contribution toIndustry Supply Chain’.Ian Housley (centre) receiving his award from actor Brian Blessed (secondfrom left)The award was made at the EU (Energy & Utility) SkillsAnnual Conference and Awards, which took place on 3rdOctober at ZSL London Zoo.EU Skills works with the gas, power, waste managementand water industries. Led by employer Boards, it deliversproducts and services that help employers to meet theirskills needs, extending this value across the sector throughcollaborative activities.According to EU Skills, the award was made in recognition ofIan’s work to bring the supply chain and asset ownerstogether - and for the improvements he has made to ClancyDocwra’s apprenticeship process, across the organisationthrough mentor training, which has added value forapprentices. Commenting on the achievement, Ian said:“Although this award is for the work that I have done with EUSkills, it’s important to recognise the work which has beendone by our Training and Development Manager TessaHoward and the entire Training and Development team.Without their support and hard work, it would not have beenpossible to win the award. EU Skills is an organisation thatdeals with all of our peers and competitors - so this award isactually an achievement for the entire company, and good forour business at an overall level.”Commendation for Clancy Team After False Widow AlertThere have been many stories in the press recently about asignificant increase in the number of bite incidents fromBritain’s most venomous spider, the False Widow - so it’squite a shock when you come face to face with one, which iswhat happened recently during a water main repair in SouthLondon! But we were pleased to hear that two of our team -James Field and Lee Riddle - were on the ball when it cameto dealing with the situation, and helping our client ThamesWater to avoid an incident.As part of the Optimise Contract, we were involved in carryingout a water main repair and correlation - when two of theThames Water staff members lifted a hydrant cover andimmediately spotted a number of the spiders. James and Lee’sactions from this point on earned them a writtencommendation from Francis York - Network ServiceTechnician for Thames Water - who was one of the two peoplewho first spotted the spiders. As he told us in his email:“I would like to take the time and this opportunity to say manythanks to James Field and Lee Riddle for looking after thewellbeing of others on site on 18th October. As we werepreparing to correlate a leaking main, we lifted a hydrant coverand happened to mention that spiders were present in the pit -and at this point both James and Lee told us to stop what wewere doing.James then produced a safety alert bulletin from theirvan, warning of Venomous Spiders, and upon closerinspection it appears these spiders were indeed the ‘FalseWidow’ species. We were unaware of this safety alert andthe dangerous behaviour of these spiders and proceededwith caution. I think both James and Lee should bepraised for their immediate action preventing anaccident at work.”Britain’s most venomousspider - the False Widow8 I 6S 11

Explaining ‘Reinstatement’ to the CommunityI SUCCESSFUL IWe are currentlytrialling a newcustomercommunicationprocess in associationwith our clientSouthern Water, as partof our joint working toimprove the customerexperience.oad surfaceWe have importantinformation for youThe new reinstatement leafletThe aim of this activity is to helpcustomers understand more about thereinstatement of road surfaces afterwork has been carried out. In turn, thiswill also reduce the number of callsthat Southern Water receives fromtheir customers who are affected byroad works.The Reinstatement Leaflet we havecreated clearly explains to peopleexactly what is going on followingwork that had been carried out in theirarea, and is designed to be postedthrough letterboxes in areas work isbeing carried out. It includes answersto frequently asked questions aboutreinstatement such as “Why didn’t youreinstate while you were here?” and“Why is it a different colour?” - andthere are pictures to show thedifference between temporary andpermanent reinstatements.The leaflet also includes a section withtick boxes, enabling workers to givemore information about the specificreinstatement being done in that area.For example, explaining whether thereis more work to be done, whether thereinstatement is permanent ortemporary, and if it is temporary – why.Reasons such as out-of-hours work,adverse weather conditions, locationor highway restrictions can then alsobe indicated.The idea for the leaflet came from aconversation in the Chatham officebetween Ros Taylor, Area ManagerDean Yard, his supervisors Dennis Hills,Danny Baker and Russell Bedford, andMartin Ballington of Southern Water -during a discussion on how we couldhelp to reduce the number of contactsbeing received about reinstatements.They took the idea to Paul Badham,Senior Contracts Manager for theSouthern Water Multi-ServiceFramework water contract, who fullyendorsed the proposal.The next step was to create a roughdraft and to show this to members ofthe public for comment. The idea wasthen passed for approval through theICE forum and the SIM Forum, includingthe Vision group, before being passedto Karen Hoy for sign off and printing.The team in Chatham worked reallyhard on the concept and preparation ofthe Reinstatement Leaflet - which isdesigned to be easily understood, andvisual enough not to be thrown awaybefore being read. As part of theImproving Customer Experience forumguidelines, it carries dual branding withSouthern Water, but is designed to beadapted for use by other contractors.During the six week pilot, which startedon 3rd September, there was anoticeable reduction in the number ofqueries we received aboutreinstatement. This was only a verysmall trial, but the results are alreadyencouraging - and we are hoping for aneven greater impact as we roll thisinitiative out more widely. We are nowdistributing Reinstatement Leaflets tosupport water contracts in Hampshire,Sussex and the Isle of Wight - with aview of starting on the SewerageRepair & Maintenance contract in thenew year.We were also delighted that, during thesix week pilot, our liaison team inChatham - Samantha Parker and LiamBorner - received a total of 24 feedbackcalls in respect of our work, whichincluded a number of complimentsbeing received for the gangs.6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 11 I 9

I SUSTAINABLE people IClancy Plant NewsdeskOur regular featurewith all of the latestClancy Plant Hirenews from the lastthree months . . .All Systems GO! IFS InternalHire Goes LiveAs mentioned in the last edition of6S, CPH has been workingextremely hard on the final phase ofthe IFS hire module. We are pleasedto announce that the internal planthire module went live successfullyat the end of September 2013.This implementation will providethe business with increased visibilityof hire data and improved reports.Around 80 people across thebusiness have been given anoverview of the system and havebeen trained in how to access thereports.Business Stream Lead for theProject, Claire Burgess stated, “Thefull hire module has taken two yearsand a lot of hard work from the hireteam to implement. It is veryrewarding seeing the team transacton the system and to see peopleacross the business using the newreports.”Andrea Penny, Plant Co-ordinator onthe Anglian Water Contract stated,“I really like the arrival of internalplant hire on IFS – it means internaland external plant are now on thesame system, all the reports aresimilar looking and hold the sameinfo making the whole costs thingeasier to explain to the client, AnglianWater. For our QS team it means thatthey have direct access to all theinformation they require too.”Copy and images by Claire Burgess CPHSuccession Planning in ProgressCPH is very committed to giving youngpeople the opportunity to work on avariety of equipment that is supplied toour customers Clancy Docwra andClancy Developments.CPH currently has three apprenticesand here is an update on how they aregetting on:Bill Francis – Light Vehicle ApprenticeBill joined the business in 2010 andhas recently completed his NVQ Level3 and is working extremely hard in theDartford workshop which maintainsour fleet in the South and West Regionof the business. He has been mentoredby Workshop Foreman, Roger Lewiswho commented, “Bill is veryenthusiastic in his approach to work. Heis always willing to give anything a go.He is a good team player and has agood ability to work and communicatewith others.”Michael Carroll and George PearsonGeorge Pearson – Light VehicleApprenticeStarting with the business in September2012 George has been an integral partof the team in the vehicle workshop inHarefield. Michael Carroll, TransportWorkshop Foreman, has been hismentor since he joined the businessand had this to say about him, “Hiswillingness to learn and his passion tohelp out where ever he can has beengreat to oversee. He is a likeable characterand with his potential as a vehicletechnician should see him become fullytrained in the near future and a valuablemember of the workshop.”Bill FrancisThomas Harkin – Plant MaintenanceApprenticeTom joined the business half waythrough his NVQ Level 2 in PlantMaintenance in August 2012. Hisenthusiasm, initiative and willingnessto learn has enabled him to excel atcollege where he is gaining theunderpinning knowledge. Tom isalways keen to learn in the workplaceand is always looking to challengehimself within his role. He will now beembarking on an NVQ Level 3 and willthen be able to assist with working onlarger, more demanding jobs. LeePeddle, one of our Plant Mechanics andTom’s mentor commented, “He is hardworking and is always keen to helpothers. Tom has the desire andmotivation to succeed and with this heshould reach his desired targets.”Thomas Harkin10 I 6S 11

I SUSTAINABLE people IIn Focus - National Transport ManagerJohn Blakeley is Clancy Plant Hire’sNational Transport Manager and themain objective of his role is to keep theClancy Group legal and compliant andensure that we comply with the rulesand regulations laid down in the `O`Licence procedures.John originally joined the company in1997 as a Plant & Transport Coordinatoruntil 2004 where he wasTUPE’d to Enterprise. He rejoined thecompany in 2005 working on the VMRcontract in central London which at itspeak had in excess of 300 vehicles and1000 items of plant.In 2006 John passed his CPC(Certificate of ProfessionalCompetence) which enabled him tobecome National Transport Managerfor the Clancy Group in July 2010.John works closely with projects on adaily basis and represents the companyat various National and Regionalworking groups and organisations,such as: F.T.A Van excellence Essential Services Working Group Heavy Transport Association RiskMasterThe N.P.T.G (National Plant andTransport Group) has now become anestablished working groupthroughout the company and is agood way of communicating with theProjects the importance of bestworking practice and any newinitiatives that need to beimplemented to maintain a saferworking environment.“As a company I believe we have takenpositive steps forward in all aspectsregarding vehicles and drivers.”Recently we have introduced the DailyVehicle and Trailer Inspection Sheet ina booklet form which gives usaudibility on the defect process forvan defects being reported by thedrivers. John is also working alongsideother Utility and Hire companies on aTrailer Safety Group which can onlyhelp the company and the industry asa whole.John is the business account managerfor the Tracker system and is workingclosely with Tracker Network Ltd indeveloping new reporting formatsthat will capture accurate fuel data anddriver behaviour in regard to harshbraking and acceleration which willassist in preventative maintenanceprogramme currently underwaywithin CPH.John BlakeleyMobile Fitters @ Your ServiceCPH has 17 mobile fitters strategicallybased across the country and as anextension to the three workshops inHarefield, Dartford and Oakbank. Theyare there to ensure that the fleet ofvehicles and wide variety of plant isserviced and maintained. Fittersnamed below bring a wealthof product knowledge andexperience to thebusiness and play amajor role in ensuringour plant andtransport continuesto provide aservice to thebusiness.Steven Bow and Mark Foster have recently beencommended for their customer service by our customerClancy Docwra. This is what they had to say about their roleswithin CPH.Steven BowMark Foster“There is never a dullmoment in this job, it’s verychallenging and has a lot ofvariety. I could be workingon a Stihl saw one minuteand a HGV the next.”“I’ve been with CPH for twoyears now and I cover theKent area of the country. Thejob is very demanding but Ireally enjoy it. I like theinteraction with theoperators and assisting thebusiness where I can.”6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 11 I 11

I SUCCESSFUL ISpotlight on Business AssuranceThe role of the BusinessAssurance team is to ensure thatwe operate according to ourown documented proceduresand processes, and to ensurethat all our external certificationsand accreditations aremaintained and supported. Thisis achieved through internalBusiness Management System(BMS) inspection, plus thesupport of external verificationaudits from our awarding bodiessuch as LRQA, Achilles andLloyds Register.The Business Assurance team is alsoresponsible for the development ofBusiness Core - which is the controlledsystem where our documents andprocesses are stored - and thefacilitation of updates to this systemwhen requested by the process ordocument owners.Who is who - and what they do . . .Lesley EvansAs our Business Assurance Manager,Lesley moved from an operationalmanagement role and now managesthe team and the various activities ofthe department. She reports to GroupGovernance & Compliance Manager,Ian Housley. Lesley is responsible forcontinual improvement initiatives,compliance management and nonconformanceinvestigations and sheis also our Business Core Facilitatorand our SharePoint Facilitator forsupport services.Ben WaltersBen is our Audit & Compliance Coordinator.He also moved to join theteam from an operational role and nowmanages the RiskMaster scheme, alongwith other various fleet-related and roadsafety initiatives. Ben also carries outinternal audits within the business, aswell as facilitating and guiding thirdparty audits. He has recently takenresponsibility for compliance with theLloyds Register NERS, WIRS and GIRSschemes on the Multi Utility contracts.Wai-Keat NgaiAs Sustainability Advisor for the business,Wai has a leading role in drivingCorporate Responsibility (CR) within theClancy Group. This involves advising andsupporting the business to engage in CR,and to deliver strategies and projectsthat align activities with current bestpractice. Wai is also responsible formanaging the company’s externalcarbon accreditations, includingestablishing targets and objectives formeasuring and monitoring.Beverley AmosBeverley has recently joined the BusinessAssurance team as Quality Assurance &Compliance Co-ordinator. Her role is tocarry out internal audits within thebusiness, and to facilitate and guide thirdparty audits. Updating Business Coreplays a big part of Beverley's role, andsince joining the team she has also takenover coordination of the Rail ComplianceMeetings.Carl GoodwinAs the newest member of the BusinessAssurance team, Carl joined thecompany in October as a GraduateTrainee. His main role will be toundertake a project to review and remapour business processes which arecontained in Business Core, and to assistwith the RiskMaster scheme. He alsosupports and contributes to the otheractivities of the department.Sam Al-MoulaSam is Quality & Compliance Managerfor Scotland. He carries out internalaudits, and external audits on oursubcontractors, as well as facilitatingand guiding third party audits andassisting in tender preparation andcontracts CPP. He has also recentlytaken over coring management on twomajor contracts with Scottish Water andScottish Power.New SharePoint Site and DashboardThe Business Assurance team has nowcreated its own SharePoint site and willbe making key data about thecompany's performance in certainareas available via a new DashboardTool. This includes areassuch as the findings ofinternal BusinessManagement System(BMS) inspections,compliance rates for theRiskMaster driverprogramme, the status ofoutstanding correctiveactions across the business,non-conformance trackingand CO 2 data by quarter.There are also links tosupporting informationwhich is held within theSharePoint site, so thatpeople can drill down formore detailed information.The Business AssuranceWalters, Lesley Evans, C12 I 6S 11

I SKILLED people IGetting it Right at the BeginningCurrent ProjectsThe Business Assurance team isworking on a number of differentprojects over the coming months andthese include: Initiating and facilitating a reviewand redesign of business processes,in conjunction with managersacross the organisation. Facilitating the progression of ourFORS (Fleet Operator RecognitionScheme) accreditation from Bronzeto Silver Achieving business certification toBS11000 – Collaborative BusinessRelationships Progressing our BITC (Business inthe Community) accreditation fromBronze to Silver Rolling out a revised FacilitiesManagement procedure andembedding this across the business Continuing the Multi Utility andEnergy forum initiative toencourage cohesion across thebusiness.Planning Ahead for 2014During 2014, the Business Assuranceteam has around 30 days of externalverification audits planned. There willbe a significant increase in BMSinspections across the business, andthey will also be trialling aregionalised approach to this activity.A programme of Supplier Audits isbeing put in place, and the team willalso be introducing ‘themed’ audits,starting with a focus on SubcontractorManagement.Team. Left to right: Wai-Keat Ngai, Beverley Amos, Benarl Goodwin. Sam Al-Moula not shownOn the 4th November 2013 the Training Departmentlaunched a new company induction and method ofdelivery – trained Induction Facilitators.Starting a new job for anyone is a daunting prospect. Entering your new companyon the first day and the days following are potentially fraught with anxiety, full ofquestions and littered with confusion.Therefore, it is essential that the new employee receives as much information,guidance and assistance as possible in those formative days to ensure not only arelatively painless start to the employee’s journey, but also guaranteeing that thecompany instils its values, procedures, rules and expectations in terms ofemployee behaviour.Training & Development Manager, Tessa Howard explained the motivation behindthe new induction, “Previously, the induction was brief, disparate and not targeted tothe right people, plus there was little guidance and no formal training with regards todelivering the induction resulting in an inconsistent approach. ”Tessa and her team, which included Martyn Scott and Nick Thomas, have beenworking closely with other teams to develop an induction that now focuses onproviding a suitable welcome to the business as well as providing key informationthat includes: Group structure, core values, 6S Vision, HSE and other invaluableinformation. The presentation now includes a mixture of slides, video anddiscussion points, designed to make delivery of the inductions easier to follow forboth induction facilitators and new starters.The team have provided a new delivery model for the business by way of trainedInduction Facilitators with 92 facilitators already trained and a further 33programmed in over the next few weeks, making a total of 125. Their roleincludes: Conducting main induction presentation accurately and to a high standard Liaising with relevant managers both prior to, and following induction process Accurate completion of paperwork and prompt return to Payroll Department Answering questions on the company and the work we do Signposting relevant information and contacts to the new starter Solving any issues which arise as part of the induction process Act as a point of contact for new starters“We are very pleased with the outcome of the new induction, but that was only halfthe challenge! It has always proven difficult in ensuring that the quality of deliverywas there and that the right people were delivering - we now believe that we have theright formula and the correct blend of people in place that will benefit all.”We wanted to make the induction structured yet flexible to ensure the contentwas relevant and somewhat tailored for each new starter.We believe there is still work to be done and that this is just the beginning. Wewill be working with the new facilitators and new starters in reviewing feedbackand continuously building on what has now been created. It is our intention todevelop a new starters training programme that will include typical information anew employee would require not only on their first day, but during their firstweek, first month and first six months in our company.For further information on the new company induction, contact Tessa viae-mail: tessa.howard@theclancygroup.co.uk6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 11 I 13

I SKILLED people INewsdeskOur regularHS&E updatefeature. In thisissue we’reintroducingthree new staffmembers forthe HS&E teamand talkingmore aboutBehaviouralSafety, as wellas updatingyou on ourDrugs &AlcoholScreeningProgramme,which has nowbeen in placefor a year.New Starters in HS&EWe’re delighted to welcome three (relatively!) newHS&E team members - Stewart Freegard, NishilDhanani and Ged Quinn.Stewart Freegard has been on board since May asSenior HS&E Advisor for the Central and EastRegion. He is working on contracts for UK PowerNetworks, Anglian Water and Optimise, as well asfor the Rail Division and for other London-basedprojects. His background includes seven years withLaing O’Rourke, covering site management andenvironmental management for the southernregion and three years in environmental andprocurement management for a wastemanagement company.Nishil Dhanani joined us next in early July, asEnvironmental Advisor for the South and WestRegion, and is working on the Southern Watercontract. He is based at the Horsham office, andtold us that one thing he'd like to highlight sincehis arrival is that morale within the entire companyis always positive!Last but by no means least, Ged Quinn arrived inearly September to take up his role as Health &Safety Advisor based in Haydock in the North West -working on water, power and multi-utility contracts.He joined us from Liverpool-based Shieldcom Ltdwhere he was working as a Contract Manager,although prior to this he was previously employedby Clancy Docwra as a Reinstatement Agent.Stewart FreegardNishil DhananiGed QuinnDrugs & Alcohol Screening ProgrammeAs of November 2013, we’re pleased to confirmthat our Drugs & Alcohol Screening Programmehas now been running for a full year.We started last November with the bulk screeningof all staff, including the directors, at all sites andall locations - which took around six months. Thenin April of this year we started Phase 2, which willbe ongoing. This involves testing all new staffmembers and subcontractors who come to workfor the company, as well as running a programmeof random screening covering around 5 to 10% ofthe workforce - again across all sites and alllocations.As the programme has developed, we have madesome small refinements to the process, as well asmaking a slight change to the drugtesting kits we are using. Our supplier hasrecently upgraded the equipment, tochange the way in which it displayspositive results, which gives us enhancedclarity. We are also continually reviewingthe entire programme to ensure that it isworking.The aim has always been to stop peopleentering the workplace whilst under theinfluence of drugs or alcohol, not to‘catch’ people who are - and we havebeen very happy to see a noticeabledecrease in failure rates, which provesthat the programme is starting to have avery positive effect.14 I 6S 11

I SKILLED people IBehavioural Safety CoachingWe thought it might be useful to tell you a little moreabout how we are implementing our ongoingBehavioural Safety programme within the business. Somepeople may not realise, but we have a number ofBehavioural Safety Coaches embedded in the workforce,whose role is to bring the concepts that they are usinginto our daily working lives. We are also looking for newcoaches to join the team.Behavioural Safety is all about creating a culture whichinvolves us looking after our own safely and that of thepeople around us - colleagues, other employees,subcontractors and of course the general public. It takesaccount of human factors such as how we concentrate,how we establish work routines and how we form habits.These habits should be good ones, with an approach toour working lives where we are actively looking to spotpotential safety issues - whereas a bad habit will catch us out,and could negatively impact both us and the people around us.Going forward, the purpose of the Behavioural Safety Coacheswill be to re-energise the Behavioural Safety programme,starting in the New Year - and to help us put a more formalstructure in place, in terms of what we will ask the team to doand how they will be supported. New coaches will also receive aBehavioural Safety Coaching qualification, and existing coachescan also arrange for a refresh to their existing qualifications.Our aim is to embed the language and the concepts ofBehavioural Safety into the way we carry out our daily business,and our coaching team will be leading the way in making thishappen. If you are interested in becoming a Behavioural SafetyCoach, please contact Richard Bennett to find out more aboutthe next steps.We Don’t Want to Knock on Your Door!As of January 1st 2014 it will be mandatory for allClancy Group Plc personnel and site visitors to wearPersonal Protective Equipment (PPE) when enteringand working on its operational sites, areas of risk andwhere dictated by local site rules.The specific items are: Hard Hats Protective Eye Wear Protective Boots Hi Viz Jackets GlovesThis is in conjunction with corporate uniform forrelevant personnel, plus required specialised PPE.Regional Contracts Manager and Mandatory PPE roll-outManager, Jim Davey, said, “This approach has the full backing ofthe Board of Directors and it has been adopted to reduce the riskof all accidents on our sites, from minor to major or even worse.As a business we have a responsibility to ensure that ourpersonnel and visitors to our sites arrive home safely. The lastthing we want to do is knock on someone’s door with bad news.Having said that everyone in our business has to realise that theyhave a personal responsibility in their own safety and that of theircolleagues too.”The launch of mandatory PPE will be supported by acampaign consisting of posters and video.5T1Lead-in taper52LongwaysclearanceSafetyzone1Safety zoneWorking spaceWorkingarea4Sidewaysclearance52 3SafetyzoneExit taperWidth of hazard5DirectionoftravelChapter 8 QuizAnswers on page 211 What signs go inthese two locations?2 What can you keepin these areas?3 What shouldthis angle be?4 What can bekept in theworking space?5 Where can you lookup the dimensions ofthe safety zone?6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 11 I 15

I SKILLED people ICharity Begins at HomeCycle Round the Circle LineOn Sunday 15th September, James Carty, Brian Fieldus andMark Driscoll - all Project Managers with the Clancy RailDivision - represented their company in the third annual ‘CycleRound the Circle Line’ charity bike ride.The 17 mile ride was launched in 2011 by Sam McEwan, whoworks for London Underground, and whose Mum died fromcancer in 2009. It raises much needed funds for MacmillanCancer Support, which improves the lives of people affected bycancer - and this year was no exception. Over £14,000 hasalready been raised, thanks to all of the dedicated andenthusiastic people who took part.The route is very much a family event and takes in 26 tubestations running clockwise from Temple Station. The team gotinvolved through our client London Underground - and inaddition to their excellent fundraising activities, Clancy Docwrais also adding a further £500 donation to their total. This bringsthe overall total raised by the event to almost £30,000 over thethree years, and members of the Clancy Rail team have beeninvolved every year. Commenting on the success of this year'sevent, Sam said: “Congratulations to everyone who took part onSunday. We had a perfect day weather-wise and everyone enjoyedthe experience so much they want to do it all again next year!Many thanks to all our contractors and sub-contractors, whobetween them donated over £6,000. Thanks also to everyone whohas made a donation so far, and to those who will in the future.”Golf Day Raffle Raises Money for WaterAidThe Northern Region held its Annual Golf Tournament atWhickham Golf Club on 12th July 2013, which we have beendoing for a number of years now. It was decided this year thatwe would hold a raffle, and give the proceeds to a deservingcharity. It did not take long to make the decision that thischarity should be WaterAid, as we work primarily within thewater industry. It made sense that we should support a charitywhose interventions saves lives.We hope that our donation of £500 will help with this mostworthwhile cause.The cheque being presented to Andrew Blakemore and Ivan Jepson (NWL)by Jasmin Brown (Clancy Docwra).‘Wear It Pink’ DayThe Accounts team in Harefield and the Dartford office bothtook part in the UK-wide 'Wear it Pink' day event that raisesmoney and awareness for the Breast Cancer Campaign.The Accounts team held a raffle for the day with some greatprizes on offer, including a camera (kindly re-donated byAndy Fleming) and an Ipod mini raising over £420.In Dartford everyone was asked to wear at least one item ofpink clothing or an accessory to work and to donate £2 each.This fundraising programme has been set up by the BreastCancer Campaign to fund around 100 projects that have beenspecifically designed around breast cancer researchthroughout the UK and Ireland. This awareness underlines theneed for improved diagnosis, treatment, prevention and cure -and the overall mission is to beat the disease by fundingground-breaking research.Last year £2.1 million was raised by the ‘Wear It Pink’ campaignacross the UK and Ireland and this money is already fundingworld-class research that saves lives. Everyone joined in on theday in Dartford (including the men!) and around £55 wasraised. So well done to everyone who took part or donated.Andy Fleming(1st Prize) andSam Hendrie(2nd Prize) receivetheir prizes.Dartford Office Charity Day 2013For the second year running our Dartford office staffparticipated in the Macmillan ‘World’s Biggest Coffee Morning’on the 26th September. Under the direction of Cassie Jenkinsthey raised a very creditable £305 for the charity.Cakes were made and donated by members of staff, and KenSinger and Ken Holland’s better halves were also persuaded toget out their mixing bowls! These homemade delights were soldat £1 a cake to anyone that dared to venture near the Dartfordoffice. There was also a raffle for a large cake made by Mrs Singerwhich was won by Jason Simmonds. Jason very kindly donatedhis prize to cut up and sell which increased the charity donationeven further. It was a really successful day that everybodycontributed to and was much appreciated by Macmillan.The ‘World’s Biggest Coffee Morning’ is Macmillan’s biggestfundraising event. People are asked to hold a coffee morning,and donations made on the day go to the Macmillan CancerCharity. In 2012, 115,000 people signed up across the UKraising a record £15 million. We were delighted to do our bittowards the 2013 total!16 I 6S 11

I SKILLED people IMountain Climbing for WaterAidOn Saturday 8th June, when you mightexpect any sane person to be chilling outin the back garden, a group of ClancyDocwra employees were scaling newheights by climbing a mountain, in orderto raise money for WaterAid.The mountain in question - CarneddLlewelyn - is in the Carneddau range inSnowdonia. At 1,064m above sea level itis the highest point of the range and thesecond highest peak, by relative height, inthe whole of Wales. So getting to the topwas a huge achievement by every teammember, as we’re sure you will agree!WaterAid is an international non-profitorganisation that was first set up in 1981 aspart of the UN International Drinking Waterand Sanitation decade. WaterAid works in27 countries worldwide, transformingmillions of lives every year with clean water,safe toilets and hygiene education.Led by Sewerage Contract ManagerDenver Knight, the intrepid team alsoincluded: Adam Watson – Programme Manager Adam Benson – Contract CivilEngineer Alan Skipper – Area Manager Jaime Cass – PerformanceAdministrator Ken Vye – Rehab Project Manager Debbie Easey - Senior QSAdministratorCommenting on the entire team’sachievement, Denver said:“When I first looked into this mountainwalk for WaterAid I decided to make it achallenge and choose something thatwas classed as ‘difficult’. Little did I knowthat what I had chosen involved scalingthree peaks, and a lot of not only steepwalking, but scrabbling up rock faces withsteep ascents and descents!It turned out to be a real team effort for agreat charity, and at the end of the day weall had a real sense of achievement and Iwas really proud of the team effort.”In total, they raised £2,298 for thecharity. What an outstanding result!Raising Money for PudseyWell done to all on the Anglian WaterMetering contract who held afundraising day for Children In Need.The team raised £1000 and it was alldone with a bit of a competitive edge!The metering office split into teams towin votes from other teams to becrowned ‘Metering Team Champion’. Theday took a ‘School Fete’ theme withteams ‘manning’ their own stalls. Therewere a variety of stalls ranging from cakeand world food, plus traditionalfairground games with prizes beingdonated by local businesses. Theeventual winners were team ‘CallWaiting’, so well done to them!Other fundraising activities which raised£220 included come to work in yourpyjamas or onesies and leg waxing.Well done to all.6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 11 I 17

I SKILLED people IHelping Southern Water to Minimise DisruptionWe are currentlyworking with ourclient SouthernWater to replace anageing water mainwhich runs along theB3354 in Hampshire.The main has suffered a number of bursts in recent years which have causedproblems for residents due to loss of water supply plus emergency road closuresand the subsequent traffic disruption.As a result, Southern Water needed to replace the old pipes with a new, moredurable, 1km section of pipe along Colden Main Road - to reduce the risk of burstsand leaks in the future. The problem though is that this road is not only a major routethrough the area, it is also the main visitor route to Marwell Zoo.So, in the run up to Christmas, and bearing in mind the zoo’s ‘Go! Rhinos’ event inOctober, it was vital that we helped Southern Water to minimise the disruption thatthe works will cause. Graham Cleminson, Communications Manager for ClancyDocwra, explains further:“This project has involved us working extremely closely with Hampshire County Council,and also with the zoo itself. In fact, it has possibly involved more major stakeholdercommunications than any other scheme we have worked on recently! Colden Main Roadis a very heavily used road, as well as being a tactical diversion route off the M3, so thishas required in-depth liaison with various high level stakeholders. We've also adopted ajoint-working approach with Hampshire County Council to minimise the inevitabletraffic disruption, and of course to deal with any potentially negative PR.”Southern Water’s project team has worked closely with Hampshire County Council,Winchester City Council, parish councils, the Highways Agency, emergency servicesand bus companies during the planning and initial implementation of the project.The works began in early September, with Phase 1 running until 9th October whenwork was suspended in order to minimise disruption to the Marwell Zoo ‘Go! Rhinos’event. Phase 2 then started on 15th October and will run to early December when itwill stop in the run-up to Christmas. Phase 3 then kicks off in the New Year and theproject is due for completion in mid April 2014.Through-traffic is being controlled using temporary traffic lights to allow a safeworking area in which to carry out the work. To minimise inconvenience to localbusinesses and residents during Phase 2, we are also manually controlling thetemporary traffic lights during morning and evening peak hours in an effort to keeptraffic flowing as much as possible. Explaining the steps that are being taken in moredetail, Southern Water Project Manager Peter Simmons told local residents:“Although the timing of the scheme has been carefully planned, it will inevitably causesome disruption. We’ll do all we can to minimise this and will be updating customersthroughout. Our contractor Clancy Docwra will be working seven days a week, usingextended working hours to complete the job as quickly as possible.”Commenting on the work, Councillor Seán Woodward, Executive Member forEconomy, Transport and Environment at Hampshire County Council said, “SouthernWater has recognised the significant disruption these works will cause road users. It hasengaged with the council to do everything it can to minimise disruption that works ofthis nature are bound to cause.”Alongside our client Southern Water, we are pleased that the efforts we have madeto minimise disruption and to keep everyone fully informed have been recognised,and we will continue to do so as the project progresses.18 I 6S 11

I SUSTAINABLE people IOur Thames Water Apprentices - a Real Success StoryOur Apprenticeship Scheme offers a pathway forhardworking and ambitious people, whom we hope willbecome the next generation of talent within our industry.We aim to bring apprentices into roles across a full range ofactivities offering apprenticeships right across the businessfrom Scotland to Kent!Two such apprentices are already showing real promise, aspart of our Optimise joint venture for Thames Water. RobGray started the scheme in September 2009 and hasrecently been promoted to Supervisor within the ThamesValley Repair and Maintenance contract, while Ben Barneswho joined us in 2007, has more recently started working inan Acting Supervisor role on the same contract.Rob now manages approximately eight crews in the Northof the Thames Valley region, which involves overseeing theteams to ensure productivity targets are met, as well asliaising with our Planning Team, the Highway Authoritiesand the client to ensure the smooth running of the contract.Meanwhile, Ben’s current job title is Field SupportAdministrator, but this is running in conjunction with hisnew role as an Acting Supervisor. His day-to-dayresponsibilities include providing technical support to anaverage of 25 crews working in the South of the area. Thisinvolves troubleshooting and support in relation to Mobile-iand all client based systems.and then start to climb the ladder with the company. It alsodemonstrates the ‘Skilled’ and ‘Secure’ elements of the 6Svision - as we operate a skilled and valued workforce whichdistinguishes us in the marketplace, whilst also reinforcingour culture and promoting from within the business.Commenting on their achievement, Alan Marshall, who is theSenior Contracts Manager for the area Ben and Rob areworking in, said:“It is great to see that both Rob and Ben have the confidence toapply and to take this opportunity on. It is also great thatContracts Manager Sam Mahoney had the confidence in themto give them this opportunity. I would really like to wish themboth all the best and I hope that this is only their first step ofmany on a successful and prosperous career within thebusiness.”From left to rightHolly Lowe, Rob Gray, Sam Mahoney, Ben Barnes, Kerroll BrahamWe thought it would be really good to show you how ourapprentices can progress with the support of our seniormanagement team, and of course all of their colleagues.Development like this clearly shows how young teenagerscan start out within an organisation like Clancy Docwra at 16Paving the Way for a Successful ProcessionIn mid September, theClancy team working on theSouthern Water contract inLewes was asked to helpwith a rather unusualchallenge due to the saddeath of Keith Austin, whowas much loved in the townand known as the ‘father’ ofthe famous Lewes BonfireSociety.Keith was renowned for his longinvolvement and passionate supportof the Lewes Bonfire celebrations, so alarge procession was planned in hishonour as part of the funeral activities.Clancy Docwra’s Customer Liaison andCommunications Manager SteveAnthony explains further:“We were in the process of carrying out awater connection in the centre of Lewes ina pedestrianised shopping street. Westarted on the Monday, but unfortunately,the procession was due to pass down thatvery street on the Friday afternoon. So toavoid any issues, the team worked longerdays than planned so that we would befinished on the Thursday - and then weput everything back in place so we couldbe ‘invisible’ while the funeral processionwas in progress on the Friday.Those who knew 75-year-old Mr Austinsaid he would be remembered withfondness and respect and as ‘someonewho had influenced the life of the town’.So we were very pleased to be able to doour small part to ensure that Lewes'farewell to this inspirational man wentoff without a hitch.”6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 11 I 19

I SKILLED people ITheVision DashboardThe 6S Vision is at the heart of everything we do within thecompany and the 6S dashboard aims to give a brief snapshotof how the business is performing in relation to each elementof the vision. We hope you find it interesting! If you have anyquestions please feel free to contact one of the 30 6SChampions around the business. Details of who they are andhow you can get in touch can be found on the 6S Championposters in offices and depots around the country.SkilledDays training per employeein 2013 (YTD)SecurePositions filled by internal/externalapplicants in 2013 (YTD)SuccessfulBusiness Diversificationby Turnover YTD September 2013Water70%TRAINING4 Daysper employeeInternalapplicants53%Externalapplicants47%Rail8%Energy& MU21%Other1%SustainableCorporate Responsibility Index2011-201353%72%201176%20122013Average Turnover (£million)£42m1990-1995AMP1£78m1995-2000AMP2£118mStrong2000-2005AMP3£197m2005-2010AMP4£229m2010-2015AMP5(Years 1-3)May 12-Jul 12Aug 12-Oct 12Nov 12-Jan 13Feb 13-Apr 13May 13-Jul 13Aug 13-Oct 13SystemsIS Survey ResultsMay 2012 - October 2013Excellent34%Average 0%Poor 7%ExcellentGood 25%Average 1%Poor 8%GoodExcellent 81%Good 16%Average 2%Poor 1%Excellent81%Good 23%Average 0%Poor 9%Excellent 86%Good 9%Average 5%Poor 0%ExcellentGood 28%Average 5%Poor 0%59%66%67%67%20 I 6S 11

I SUSTAINABLE people I‘Leeding’ From the FrontOptimise PerformanceManager, Nikki Leeder hastaken over from RonanClancy as the National 6SChampion leader.Nikki has worked for thecompany since 2005 andhas worked on two majorcontracts, the Repair andMaintenance andDeveloper Services/Metering contract forAnglian Water and for thelast three years on theOptimise Joint Venture OPEX contract for Thames Water. Hercurrent role includes managing staff and team performancein line with operational, commercial and planningperformance targets.In September 2013 Nikki assumed the Role of National 6SChampion leader. The Clancy Group’s 6S Vision is designedto give the workforce motivation for future success whilstmaintaining the Group’s core visions and values. Itsummarises key focus areas and allows progression whilstincorporating current workflows and contract requirements.“My role is to provide motivational support to the circa 30 6SRegional Champions within the group, to ensure there isorganisation and structure to their actions aligned with the 6SVision. Communication is a vital part of this vision ensuring theentire business, from ground level through to director level isfully aware of what is expected and how the company intendsto progress in the coming years.”Nikki’s face will become a familiar one over the comingmonths, so watch out for her and say hello!The 6S Vision is crucial to the future successof our business and so are you! This is whywe invite you to email your 6S Vision ideasto 6S@theclancygroup.co.uk. Ideas couldrange from cost saving efficiencies tosustainable initiatives and lots of bits in themiddle! We will hold a quarterly draw and ifyour idea is implemented you could win asubstantial prize.Thank you to those 6S Champions who responded to therequest for your thoughts and ideas on how we can moveforward with the 6S Vision. This will be fed back to theBoard with updates fed back to the champions as soon aswe have them.Your commitment and input is essential to ensure wecontinue improving our Vision. It’s never too late to have yoursay so please keep your ideas coming.The Role of a 6S ChampionThis month we finalised the 6S champion roles andresponsibilities and have Board level sign off: To promote the 6S Vision throughout the business –in particular within their own contract/department. To assist with the 6S communication plan to ensureregular marketing of the 6S Vision and initiatives. To communicate new ideas and initiatives. To act as a forum to give feedback to departments/contracts looking to introduce new ideas andinitiatives. To work together to encourage best practice andalign processes business-wide. To consider ideas for business improvement. To engage with the Board in relation to 6S progress. To assist the related departments within our businessto research, shape and promote measures whichsupport 6S. To assist in improving overall communication acrossthe business. To assist employees with understanding their role andhow they contribute to the 6S Vision.Bringing Together 6S and Customer ExperienceSeveral of our 6S champions also form part of thecompany’s Customer Experience Strategy Groupwho have been successful in launching the newCustomer Commitment document this year. As 6Schampions we can play our part by ensuring we sharebest practice and report on the good as well as lessonsto be learned when thinking aboutCustomer Experience.We will be asking some ofthe CESG 6Srepresentatives toupdate the regionalgroups in the newyear on objectivesand progress in 2014.Customer Experienceis embedded in the6S Vision so let’s make2014 an even better yearfor our customers.6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 11 I 21

I SKILLED people IThis Quarter’s RiskMasterPrize Draw WinnerWe’re pleased to let youknow that the winner of theRiskMaster Prize Draw thisquarter was Tim Strottenwho is our LogisticsManager for the SouthernWater contract. As always,Tim’s prize was £200 worthof Red Letter Days vouchers,which were presented byNational Transport ManagerJohn Blakeley at ourWeatherlees depot.September 2013 RiskMaster Winner - TimStrotten, Logistics Manager on SouthernWater. Presented with £200 Red LetterDays vouchers by National TransportManager, John Blakely.The RiskMaster driver monitoring programme has now been in placefor over two years, monitoring all of our 1,500+ drivers. Theprogramme scores them in terms of their driving history and safety -and all drivers who have less than 10 points (and who do not gainany more points during the quarter of course!) are entered into thedraw. Then we literally pull a winner out of the hat from all the driverswho qualify.On average, around 70% of our drivers are able to take part in theprize draw each quarter. The next one will take place on 1stDecember. Good luck!Retirement –Bryan MarshallFriday the 15th of November saw the retirement of acompany stalwart, Contract Manager, Bryan Marshall. Bryanjoined R.E. Docwra in 1984 as an Agent and has been aContract Manager on the Sutton and East Surrey Watercontract for many years.He was presented with a packet of Bran Flakes (apparently amorning ritual of 28 years) by Gareth King, James Cole andthe rest of the Redhill team. Don’t worry though he was alsogiven some glassware and wine vouchers.Bryan’s wife, Joy, also retired from the company on the 1st ofNovember. We wish them a very long and happy retirement.Bryan Marshall presented with his box of All Bran!CustomerService AwardShortlistClancy Docwra has beenshortlisted by the UK CustomerSatisfaction Awards in TheLeadership Factor Best Return onCustomer Service InvestmentAward category.Organised by The Institute ofCustomer Service, results will beannounced at the UK CustomerSatisfaction Awards Dinner to beheld at The Lancaster LondonHotel on the 25th February 2014.Have You Thought About Car Sharing?Any company that employs people who work in and around a local office orsite has a responsibility to encourage its staff to think about car sharing, andClancy Docwra is no exception. The concept is not a new one, but we’re keento promote the idea - and we thought that this would be a good time toremind everyone of the benefits of doing so.If multiple people are travelling similar routes to work every day, but all inseparate vehicles, then this has a number of negative effects - both on theenvironment and on the wallet! So if those same people were to traveltogether, the benefits would be significant. A reduction in CO 2 emissions ofcourse, but also less congestion on the roads, faster journey times - if enoughpeople do it - and the ability to share the cost of fuel and even servicing.Let’s take a 10-mile journey to work in a medium-sized petrol car as anexample. By sharing with three other people you could save almost £1,000 ayear in fuel costs*, and reduce your CO 2 emissions by as much as 1.2 tonnesa year. That’s the same as a flight from Heathrow to Abu Dhabi and back!If you would like to know more about the benefits of car sharing, or to findpeople who live near you who may be interested, please contact ourSustainability Advisor, Wai-Keat Ngai for more information.Email: wai-keat.ngai@theclancygroup.co.uk.*Figures based on the www.liftshare.com savings calculator.22 I 6S 11

I SUSTAINABLE people IClancy ‘Family’ NewsOur quarterly roundup of ‘goings-on’ in the extended Clancy Family . . .A new member for the Balaggan Family!We’re delighted tointroduce you to SimiahKaur Balaggan who wasborn on 23rd Julyweighing 8lb.Parents Tony and FionaBalaggan both work for thecompany on the OptimiseJoint Venture CAPEXContract - Tony as aPlanning and ProgrammeManager/Project ControlLead and Fiona as AssistantQuantity Surveyor.Tying the KnotCongratulations to Senior ProjectManager, Ronan Clancy and new wifeNaomi who ‘tied the knot’ on the 24th ofAugust at the Sunbeam Studios inLondon. Since getting back fromhoneymoon in the US and Mexico, Ronanhas embarked on a full-time MBA atImperial College and Naomi has returnedto work as a lawyer.We wish them every happiness.A Romantic EngagementCongratulations to one of ourTraining Administrators, CharlieDacre, who got engaged to herboyfriend Josh on 25thSeptember. They were spendingtheir anniversary in a sunny, seaview room in Bournemouth.After Charlie had given Josh hispresents he told her to close hereyes. When she opened them hedropped to one knee andpopped the question! She saidyes, of course, and theycelebrated with complimentaryroom service and a relaxing visitto the hotel's luxurious spa.We're just waiting for ourwedding invitations now!Sad NewsIt is with the greatest sadness that we announce the passing of PhilFrench on the 24th September 2013. Phil was married to Proposalsand Marketing Assistant, Bridget French, who is based at Head Office.After a very long and romantic courtship they married on the 30thJune 2007 aboard the cruise ship Caribbean Princess.Although not employed by the company, Phil was a familiarcharacter around Head Office and made many personal friendswithin the business. He will always be remembered for his wickedsense of humour, his mild manner and most importantly for being atrue gentleman.He will be very much missed.Our hearts go out to Bridget and family.6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 11 I 23

I SKILLED IDoing Our Bit to Remember the Fallen HeroesNext year sees the 100th anniversary of the start of World WarOne. This was something we were reminded of recently whenwe were asked by our client Southern Water if we would helpthem to on a project to renovate the war memorial at StMatthew’s Church in Otterbourne after a request from the WarMemorial Trust for assistance.Of course our Hampshire team was only too pleased to help -to assist the Trust and the Otterbourne community byproviding both labour and materials which would otherwisehave cost around £8,000. Members of the community cametogether on 25th October to attend a brief ceremony and toplan for next year’s World War One commemorations - alongwith Area Manager Steve Maffey from Clancy Docwra, DickOldham, Company Archivist for Southern Water, and veteranand MP Steve Brine.Commenting on the renovations, Steve Brine said, “In manyways 2014 will be a terribly sad commemoration, but thespruce up being given to war memorials across our country,including here in Otterbourne is something really positive.”Steve Maffey added, “This was a great way for us to help supportthe community in which we are based and to show respect forthose who gave their lives to defend it.”The Trust works for the protection and conservation ofwar memorials in the UK, providing advice andinformation to anyone who asks, as well as runninggrant schemes for the repair and conservation of warmemorials.Company Strapline CompetitionIf you were to think of six words and turn them into a straplinethat encapsulated what the company meant to you, whatwould it look like? Well, this is your golden opportunity toenter into Clancy history and win some great prizes as welaunch The Clancy Group Plc strapline competition.The chosen strapline will appear on all company literature,marketing material, (brochures, website, etc) and on certainchosen items of plant and livery!The Rules: Your entry must be no longer than six words. It must take into consideration our 6S Vision, CorporateValues and customer service-driven ethosThe four best entries will receive £100 of gift vouchers. Theoverall winner will receive £250 of gift vouchers and also havetheir picture taken at the official launch for inclusion in themagazine and on the corporate website.Entries will be judged by Dermot, Kevin and Mary Clancy.Just email the details below for your chance to win. Entriesmust be submitted by the 10th January 2014.Send the following to: mark.sewell@theclancygroup.co.ukYour nameLocationJob titleYour up to six word sloganWin up to £250 vouchers!Editor and Photography:Mark SewellMarketing Communications ManagerThe Clancy Group PlcWords:Mark Sewell andGill TaylorContract MarketingDesign:Mark StrakerVector Creative SolutionsPrint:Xcaliba Limitedrecycle