The Magazine for the Clancy Group plc

Skilled • Secure • Successful • Sustainable • Strong • Systems
The Magazine for the Clancy Group plc
Issue 10 : 2013
Thanks to Mario Funai for the West Ham Bidder Street cover shot
In this issue...
Customer Experience Event
Highlight on UK Power Networks
Contract update on Outwood to Buckland
Follow us on Twitter @clancydocwra
See us on YouTube

I SUCCESSFUL I
3Customer
Experience
Event
8
Recognising
Outstanding
Service
15
Protecting a
‘Victorian
Marvel’
21
Loving the
Customer
9
6S Regional
Vision Update
22
Pipe Dream
for Dogs
4Outwood to
Buckland
16
Southern
Water
Roundup
10
Clancy Plant
Newsdesk
22
Retirements
5Occupational
Road Risk
17
Strathclyde
Partnership
for Transport
12HS&E
Newsdesk
23
Clancy
Family
News
6Business in the
Community
18
UK Power
Networks
Roundup
14
New Era in
Information
Services
24Under
Pressure
Innovation
7Underneath
the Arches...
20
Raising Funds
for Cancer
Charities
The 6S Vision is crucial to the future success of our business and so are you! This is why we invite you to email your
6S Vision ideas to 6S@theclancygroup.co.uk. Ideas could range from cost saving efficiencies to sustainable
initiatives and lots of bits in the middle! We will hold a quarterly draw and if your idea is implemented you could
win a substantial prize.
View Point 6S Issue 10
Welcome to the summer issue of the
company magazine 6S. This issue is
packed with lots of interesting news
from around the business with a
considerable emphasis on customer
service, client satisfaction and health
and safety. All connected with
committing to provide the best quality
of work we can.
The logic is clear in my mind. Without
ensuring safe working conditions, we
cannot guarantee excellent customer
service and without excellent customer
service we will not achieve client
satisfaction and as we know this is
essential to our success.
This started me thinking of how this
commitment manifests itself within our
everyday working environment.
This family business is founded on four
core Values: Client Satisfaction, Integrity,
Stability and Standards. They have
always remained constant.
We are committed to honesty and
trustworthiness with both clients and
colleagues.
2 I 6S 10
We as individuals and teams are at the
heart of our business and only our vital
behaviours will achieve the respect,
success and sustainable growth we aim
for year on year.
So what does that mean to you and me
on a daily basis?
Two years ago at our Oktoberfest event
we asked participants to tell us what the
individual Values meant to them. The
responses were enlightening and
refreshing with regards to all Values, but
particular comments have remained in
my mind since - here are a few extracts:
Honesty is always the best solution
Be truthful, honest and respectful
Being honest with my customers, my
team and myself
Install honesty and integrity to all
aspects of your work and those
around you
These are just a few of many examples
that in my opinion none of us will
disagree with.
As long as we continue to lead by
example, listen to others, be polite and
respectful; I know we will continue to
succeed.
Enjoy the rest of the magazine.
Seamus
Seamus Keogh,
Chief Operating Officer, Clancy Docwra
“
“
We as individuals and
teams are at the heart of
our business

I SECURE I
Our First Customer Experience Event
As previously announced, we will be hosting our first Customer Experience
Event on the 18th of September 2013 at our Head Office in Harefield.
Preparations for the event, sponsored by Clancy Plant Associate
Director Bernie Stack and project managed by Marketing
Communications Manager, Mark Sewell are already well under
way, as Bernie explains:
“We have established an experienced Event Project Delivery team
from around the business, who have specific event objectives to
lead and deliver. Everyone is excited at the prospect of delivering
an event that showcases our people as deliverers of an excellent
customer service experience.”
The Event Project Delivery team consists of:
Ros Taylor Customer Experience
Ronan Clancy Customer Experience
Stewart Cresswell Customer Experience
Marian Webb Catering Coordinator
Lesley Evans Internal and External Exhibitors Requirements
Tessa Howard Awards
Felicity Hurst IS Requirements
Laurie Ford Car Parking, Security and CPH Requirements
Graeme Alcock Customers - North
James McLaughlin Customers - Scotland
The day will include the launch of the Clancy Group Plc
Customer Commitment, keynote speeches, Customer Service
workshops and internal and supplier exhibits, plus a unique
‘theatre’ session on customer service.
Keynote speakers for the day include:
Hannah Ngoma -
Head of Customer Satisfaction for UK Power Networks
Martyn Oakley -
Director of Customer Services for Anglian Water
Jacqui Walker -
Non Executive Director for Walkers Shortbread
Each speaker will give an insight into their company’s customer
service ethos and delivery methods.
You can follow news of the event through the 6S magazine and
the corporate website at www.theclancygroup.co.uk, or you
can follow on Twitter, @clancydocwra, #CDcustomerexperience.
If you wish to talk to Bernie or Mark about the event, please
email bernie.stack@theclancygroup.co.uk or
mark.sewell@theclancygroup.co.uk -
or call them on 01895 823711.
Ros Taylor
Stewart Cresswell
Lesley Evans
Felicity Hurst
Ronan Clancy
Marian Webb
Tessa Howard
Laurie Ford
Remember September 18th!
Graeme Alcock
James McLaughlin
6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 10 I 3

I SKILLED people I
Contract Update on Outwood to Buckland Pipe Laying
Since January of this
year Clancy Docwra
has been working
with Sutton and
East Surrey Water on
an extensive
strategic water main
contract which is
taking place
between Outwood
and Buckland in
Surrey.
4 I 6S 10
Worth approximately £11m, the contract
is due for completion in October 2014,
but we thought this would be a good
time to give you an update on it, as we
are now about a third of the way into
the project.
The Outwood to Buckland scheme will
improve the resilience of Sutton and
East Surrey Water's distribution network
and secure future water supplies to the
region. It will also provide greater
flexibility, and provide extra capacity to
cater for more customers. The majority
of the pipework is being laid in open
country and farmland between
Outwood reservoir and a pumping
station at Buckland.
The project in detail
We are laying approximately 17km of
800m diameter ductile iron pipe - with
14.5km of this being laid in fields, and
2.5km being laid along country roads.
Along this length we are dealing with
two rail crossings, which will be
conducted by microtunnelling; two
road crossings, across the A25 and A23,
both by guided auger bore; and no less
than 19 stream crossings – all by open
cut. So as you can see, it is quite a major
project and requires a high level of skill
and expertise.
To meet this challenge, the Clancy
Docwra project team includes a senior
contract manager and a contract
manager, plus various project managers,
site engineers, site supervisors,
programme planners, quantity
surveyors and of course health, safety
and environmental advisors!
Keeping the community informed
With a project of this nature, it’s
essential to keep the general public
and local residents fully informed of
the works, and the potential disruption
they could cause. So, at the start of the
project, we worked with Sutton and
East Surrey Water to attend three
public meetings which were held in
Outwood, Salfords and Buckland.
Despite the wintry weather, a high
number of residents and local business
representatives came along to see what
would be happening - and they were all
provided with information and localised
maps of the pipeline routing. And of
course, Clancy Docwra staff were on
hand alongside Sutton and East Surrey
Water and the Parish Council, to answer
individual questions from the general
public relating to the project.
Progress to date
Clearance and fencing of future
worksites started in February, and then
mainlaying commenced at the end of
March in the Outwood area.
Archaeological works also took place
onsite during February and March,
ahead of the main construction period.
The pipe laying has continued since then
and by the end of July the 2.5km of road
works was completed, along with 5km of
work in the fields. The rail crossings are
planned to start in mid August.
As you can see, this is a complex project
involving not only a high level of skill
and experience which the Clancy
Docwra team brings, but also the ability
to deal sensitively with local residents.
We’ll be keeping you updated on the
project in future issues!

Occupational Road Risk Improvements
I SKILLED people I
Announcing our new in-house
driver trainer
As part of our Occupational Road Risk
initiatives - and in line with the ‘Skilled’
aspect of the 6S Vision - we’re delighted
to tell you about our new in-house driver
trainer, Dave Hodges. This is the first time
that we’ve had our own internal
resource, rather than bringing in driver
trainers from outside. Group Governance
& Compliance Manager Ian Housley
explains more about the decision:
“Having carried out a commercial
assessment, we discovered that it made
clear business sense to bring this type of
expertise in house, rather than incurring
the cost of hiring an external resource.
The financial business case was easily
justified, but having Dave on board will
also make a huge difference to our ability
to manage Occupational Road Risk even
more effectively.”
Dave is an ex police driver instructor,
and as part of his role he will be
carrying out driving induction
assessments, driver training,
Riskmaster intervention training and
B+E towing category training -
enabling key staff members to tow
above 750kg. He is experienced in
driver training for all types of vehicle,
including being a trained HGV assessor.
Commenting on his new role with
Clancy Docwra, Dave told us:
“Although it’s only been three months
since I joined the company, it is a pleasure
to be working with a company that takes
its occupational road risk seriously, and
I’ve had a very positive response from all
the drivers I’ve met so far.”
The decision to bring driver training in
house is all part of our continuing focus
on reducing accidents, and Dave will be
getting fully involved with our ORR
scheme. In the last two years we have
already reduced our accident
frequency rate (accidents per driver) by
17% and the aim is to continue that
excellent downward trend.
Driver assessment during
induction
This is another new initiative for Clancy
Docwra and is being managed by the
Training and Development department,
and by Dave Hodges as part of his role.
We now carry out a risk assessment of
each new staff member who will be
driving company vehicles - covering
areas such as how long they have been
driving, how long they have had a full
licence and how many accidents they
have had.
From this, we determine whether they
are low, medium or high risk - and we
then arrange a formal driving
assessment as part of their induction
process. This is carried out either
immediately, within six weeks or within
three months, depending on the risk
factors identified.
The training and assessment process
also includes fuel efficient driving. On
average, each of our vehicles travels
22,000 miles per year, so even a 10%
saving across the board can have a
huge impact. This SAFED (Safe and
Efficient Driving) process is all part of
our ongoing commitment to both safe
and environmentally-conscious driving,
within the context of our overall aim of
reducing Occupational Road Risk.
Dave Hodges
Highly commended by the road
safety charity BRAKE
Following on from our recognition in
the Prince Michael of Kent Road Safety
Awards at the end of 2012, Clancy
Docwra has continued its success by
being Highly Commended in two
categories by the road safety charity
BRAKE.
The charity works to end devastating
road casualties, make communities
safer and support suffering crash
victims. This year it combined its two
annual fleet safety events, holding the
Fleet Safety Conference and Awards on
13th June at the St John’s Hotel in
Solihull.
Jenifer Morris Account Manager at ARI and Ian
Housley recieve the BRAKE awards
Clancy Docwra was Highly Commended
in the Fleet Safety Partnership award,
for its work with ARI in the ongoing
development of the Riskmaster scheme
- and in the Fleet Safety Analysis and
Action award, for the work which is
being done to analyse types of
accidents and to determine ways of
avoiding these in the future.
Commenting on the awards, Ian
Housley said:
“I’m delighted for everyone at Clancy
Docwra to receive this external
recognition for the work we have been
doing to reduce our Operational Road
Risk. Our initiatives in this areas are still
relatively new, but already we have
reduced accidents by 17% and received
three separate awards in relation to driver
management - which is a great result for
everyone involved.”
6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 10 I 5

I SUSTAINABLE people I
Recognition for Clancy in the BITC
Corporate Responsibility Index
The Clancy Group
Plc has been
recognised in
Business in the
Community’s annual
benchmark of
responsible business
management - the
Corporate
Responsibility Index
(CR Index).
The CR Index is the UK’s leading and most
in-depth voluntary benchmark of
corporate responsibility, which has been
run by BITC for over a decade. It helps
companies to:
accurately measure and manage all
aspects of their social and
environmental performance
shape how they integrate and improve
corporate responsibility throughout
their business operations
benchmark themselves against
competitors
Despite the ongoing economic challenges
facing business, the 2013 CR Index paints
a positive picture of levels of commitment
to responsible business in the UK.
Participating companies achieved a
high average score,
indicating that
companies are
continuing to
overcoming commercial
pressures to maintain
their investment in and
engagement with
responsible business.
The Clancy Group Plc was
announced as a Bronze
company, which means that we
are ‘able to demonstrate
effective stakeholder
engagement, effective
processes and reliable data
which enables it to demonstrate both
management and performance
improvement.’
The Bronze performance band is an
indication that we are at the early stages
of environmental and social data collation
and public reporting. Bronze level
companies demonstrate a clear outline of
their mission, values and corporate
responsibility principles, with clear roles
and responsibilities being allocated right
across its business.
The announcement was timed to coincide
with Responsible Business Week (15th to
19th April 2013) an initiative which took
place across the UK to raise public
awareness of the powerful, positive role of
business in society. Commenting on the
recognition, a BITC representative said:
“I congratulate The Clancy Group Plc for
achieving Bronze because it signifies a key
step on the journey, a willingness to rise to
the challenge and that they are part of a
movement of responsible business in
which all companies have their unique
part to play. We look forward on working
with, supporting and challenging The
Clancy Group Plc to build on this
achievement as we, together, drive the
transformational change needed to deliver
a sustainable economy.”
Visit the Media Library on our website to
view the full 2013 CR Index Report.
About Business in the
Community
Business in the
Community stands for
responsible business. It is
a unique business
movement of 850
member companies –
the largest business-led
charity of its kind –
committed to building
resilient communities,
diverse workplaces and a
more sustainable future. It
works locally, nationally and
internationally with members
to transform businesses and
transform communities. It believes that
responsible leadership is the ability to
balance doing both.
BITC asks its members to work with it on
specific campaigns that make a
difference in the workplace, marketplace
and community. It also offers a range of
services that challenge, support and
inspire members and help transform
their businesses. Business in the
Community is one of The Prince’s
Charities, a group of not-for-profit
organisations of which The Prince of
Wales is President.
6 I 6S 10

Underneath the arches . . .
The story of a dramatic transformation, by Kieran Clancy.
I SKILLED people I
When my brother Danny and I decided
to open a bar, restaurant and coffee
shop in Hoxton, London - we started
with three empty Victorian railway
arches and a long uphill slope ahead
of us!
After extensive design meetings with
their interior designers, Fabled Studios,
Clancy Developments came on board
as the lead contractor on the project.
Mike Torguis headed the project, and
was present at scores of meetings with
our designers before we stepped foot
on site. There were a lot of obstacles to
getting the project going - particularly
given that the landlords, Transport For
London, have a long list of limitations
on what can be done in any of their
arches, given their primary use as an
active railway line
Once we got on site, Mike Torguis and
David Saunders managed all
subcontractors for the rest of the
project. We had a very strict deadline of
March 27th 2013 as our opening night,
and the Clancy team put in a lot of extra
hours and work to achieve that for us.
Their experience, professionalism, work
ethic and commitment were invaluable
to the success of the project.
The result is Beagle - a beautiful,
contemporary, functional restaurant
and bar, housed sympathetically within
a very historical building. Special thanks
have to go to the Clancy Developments
team that worked incredibly hard on
the project and never stopped smiling -
especially Mike Torguis, David Saunders,
John and Paul Hider and Mark Morris.
As a thank you to Clancy Developments,
we would like to offer anyone in the
company that fancies a trip to Beagle a
10% discount off their bill in the
restaurant until the end of 2013. For any
reservation requests, please email
kieran@beaglelondon.co.uk
Helping the Lighthouse Club to shine!
Earlier this Summer,
we were pleased
once again to be
able to help the
Lighthouse Club
with its annual
Charity Ball, which
was held on the
22nd June at the
Honourable Artillery
Company in the City
of London.
The Lighthouse Club runs a
benevolent fund that gives financial
help to families who meet with
hardship, due to the death or serious
illness of a family member that works
in the building and civil industries. The
ball is organised by Marian Webb, who
is PA to our joint chairman, and
includes a host of attractions - such as
a funfair and an ice-cream factory, as
well as dancing and a sumptuous
dinner of course!
This year’s event was attended by 700
people and raised an outstanding
£37,000 for the charity. We’d like to
thank the team of volunteers who
helped raise funds for this worthy
cause - including Natalie Wolfe, Thierry
Euvrard, Jamie-Lee Lover, Yasmin
Meghjee, Laura Lover, Sarah Lover and
Hannah Reed from Clancy Docwra. The
team was also helped by Debbie
Nolan and her colleagues from JCB,
Margaret Brown, Parys Mortimer, Naima
Meghjee, Sherri Daniel and Olivia
Schaffer.
Many thanks to everyone for their sterling
work! Thanks to events like this, the
Lighthouse Club can help a great number
of beneficiaries who have a connection
with the construction industry.
6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 10 I 7

I SUCCESSFUL I
Recognising Outstanding Service to Customers
We are delighted to
announce that we are
launching a new
annual Clancy Group
Plc Customer Service
Award - The
Outstanding Service to
Customers Award
(OSCA).
This Award is for any team or individual who has, during the course of their work,
demonstrated excellent customer service delivery which exceeded the
customer’s expectations.
There will be five OSCAs available to win, four regional - Central and East, Scotland
and North and South and West and Head Office - plus one award for the overall
winner. Each regional winner will receive a trophy and £200 worth of gift vouchers,
and the overall winner will receive a trophy and £400 worth of gift vouchers.
Nominations are now closed and the judges are busy judging.
Winners will be presented with their awards at the Clancy Group Plc Customer
Experience Event which is being held on the 18th of September at Head Office
in Harefield.
Good luck to those nominated.
Mike Revell - Lifetime Achievement Award
As announced in the
last issue of 6S, Group
Plant Director Mike
Revell retired from the
business at the end of
March after thirty years
distinguished service.
Amongst his other activities, Mike has
been National Chair of the Combined
Industries Theft Solutions scheme (CITS)
since the mid 90s, and has been
instrumental in raising awareness about
plant and equipment theft prevention
within the construction industry.
His work in this area was formally
recognised in May of this year, when he
was presented with the Lifetime
Achievement Award at a special Law
Enforcement Seminar which was held at
the Plantworx Event in Stoneleigh. Police
officers from around the country were
invited to attend the event, which was
designed to highlight the problems of
plant and machinery theft.
The award was presented by Inspector
Angela Jones from Thames Valley Police
and was made in recognition of Mike’s
services to reducing crime in the
Construction and Agricultural industries.
He achieved this by creating
partnerships with the police, insurance
industries, machinery manufacturers and
plant hire firms - to create the CESAR
Marking scheme and the PANIU National
Police Plant Unit. His efforts have
reduced plant theft by 50% since the
Mike Revell
introduction of these schemes in 2008,
saving the UK tens of millions of pounds.
A number of Industry awards were
presented at the event, with other
recipients including JCB and John
Deere for their security systems, and a
number of police officers for individual
operations against plant thieves.
Congratulations to Mike from everyone
at The Clancy Group on this much
deserved recognition.
8 I 6S 10

I SUCCESSFUL I
The
Vision Regional update
We thought it was time to
give you a bit of an update
as to what’s been going on
in each of the regions with
regard to 6S activities.
Since the last issue, all of
the regions have been
focusing on Customer
Experience within the 6S
Vision, in the run up to the
Customer Experience
Event in September. Also
top of the agenda is
communication and how
to ensure we successfully
communicate between
departments and
contracts, to ensure best
practice across the
business. These themes will
continue to be key focus
points in all regions in the
coming months, and we
will keep you updated.
Moving on then to the news from our individual regions, we'll start with
the South and West:
South and West Region
Skilled - the region has been involved in the new induction
process that is due to be rolled out in 2013, as well as being part
of a long term project to map out core competencies for each
job type, and to ensure that we are 100% compliant across the
business. The South and West has also been involved in 6S
questions being included in 2012 Annual Performance Reviews,
and in a review of current APR processes.
Strong - the Clancy Plant Hire recharge process is now ready for
sign off, including Toolbox Talk to roll out to all areas - to ensure
fair charging to contracts, with a view to reduce damages.
Central and East
Successful - the Central and East region has been focusing on
cost reduction in a number of ways. This includes rolling out
processes for ensuring company-wide phone bill accessibility, to
reduce bill costs and to ensure correct cost allocation. The region
has also been developing contract improvement plans, looking
at cost analysis currently used on the Optimise Opex contracts.
Secure - The Central and East Region has also been collating
statistics relating to internal promotion, to ensure future security
within the business through employee retention. The team are
also looking into ideas for the development of current
employees.
Scotland and North
Systems - Together with the IS department, the Scotland and
North region has been creating a systems survey to look at
improvements that can be made internally on systems such as
Mobile-i and IFS. The team is also looking at alternatives to
phone conference calling, such as Skype, video conferencing and
so on.
Sustainable - The Scotland and North region has also been
working on developing some sustainability targets, which will be
put in place throughout the business, in line with current
departmental reporting methods.
Across all regions, we are also considering the creation of a van strapline
which will be printed on all Clancy Docwra vans, to raise our profile in the
communities in which we work. Further information on this to follow!
We continue to welcome suggestions for 6S initiatives, throughout the
business, and these can be sent to mailbox 6s@theclancygroup.co.uk.
6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 10 I 9

I SUSTAINABLE people I
Clancy Plant Newsdesk
Our regular
feature with all
of the latest
Clancy Plant
Hire news from
the last three
months . . .
Customers to the fore
Bill Gates once famously said, “Your
customers are your greatest source of
learning.” The Clancy Plant Hire team
has certainly taken this statement on
board and has been ‘listening’ to the
customer service requirements of it’s
customer base…you!
From August 2013 the team has
implemented a new process and
system for customer service praise,
queries and complaints, these will be
prioritised depending on its nature.
The process is as follows:
All complaints and queries will be
answered within the following
timescales:
Priority 1 – 24 Working Hours –
3 Working Days
Priority 2 – 40 Working Hours –
5 Working Days
The team will explain in full at the time
of the case being raised, the process
that will follow and confirm the name
of the person who will be responsible
for responding back to them and in
what timescale.
For all enquiries, suggestions, complaints
and compliments about Clancy Plant
Hire, please contact CPH Customer
Services in the following manner.
E-mail: CPHCustomerServices@
theclancygroup.co.uk
Write to:
CPH Customer Services
The Clancy Group Plc
Clare House
Coppermill Lane
Harefield, Middlesex UB9 6HZ
Gary Sexton, CPH Customer Services Administrator
IFS Internal Hire
CPH has entered the final
implementation phase of the hire
module in IFS. After months of
development and a successful end to
end test, the system will be going ‘live”
on 30th September 2013.
Clancy Docwra staff and the CPH team
are working closely together to ensure
the data migrated is as accurate as
possible.
Over the next few weeks various vital
activities will take place, including:
Plant / Transport audit across the
business
Operational Training Plan created
and delivered at regional offices by
Claire Burgess
Training for the Hire Team will be
completed by Colin Burrows and
Holly Lewin
There are multiple benefits to the
business, these include:
Itemised weekly invoices per order
New reports
Increased visibility of hire data
Asset management data in one
system
If you have any questions about the
implementation of Internal Hire into IFS
then please contact the ERP team,
Claire Burgess, CPH Performance
Manager or Colin Burrows, Assistant
Plant Hire Manager.
10 I 6S 10

I SKILLED people I
Newsdesk
Our regular
HS&E update
feature, which in
this issue
announces our
new Customer
Experience
Survey and our
ongoing focus
on Positive
Reinforcement.
First though we
must start on a
rather more
serious note,
regarding a
number of
Health & safety
related incidents
over the last few
months . . .
A difficult time for HS&E
We’re fortunate that the majority of the
stories we cover in 6S are those which enable
us to pass on good news to the business and
to our wider audiences. Occasionally though
we have to deal with more serious issues,
and this is one of those times.
We’ve had a series of accidents in the last few
months, and July was one of the worst on
record. All the incidents occurred during
normal routine work, across a range of
workstreams, contracts and regions, and
don’t appear to be linked to each other by
common equipment.
The most serious incident which has
occurred over the past few months has
resulted in a severe and life-changing hand
injury, and we are determined to avoid any
similar situations in the future. They have a
huge impact not only the person involved,
but also on their family, friends and
colleagues - especially anyone who is
involved in any way, or sees an accident
take place.
Taking care of ourselves and our teammates
is our first, and most important, line of
defence against accidents and incidents. We
must all remind ourselves to take the time
to check for hazards, and either do
something about them or report them
straight away. The Positive Reinforcement
we talk about later in this section is vital, but
our ability to look out for each other and to
work together as team to avoid incidents
such as those we have experienced recently,
is also absolutely critical.
We are of course investigating each of the
situations in minute detail to ensure that we
learn from them and can use this experience
to reduce, and hopefully avoid, future similar
incidents. Of course, July was a very hot
month so we should remind ourselves about
dehydration - a potentially serious physical
condition which can easily happen in warm
conditions, and yet is harder to identify that
you might think.
Research has shown that thirst is not a good
indicator of potential dehydration, and in fact
- by the time you feel the effects, the lack of
fluid in your system is already having a huge
physical impact. This can lead to weakness
and dizziness, confusion, sluggishness, lack of
concentration and so on. All of which of
course can lead to potentially serious
accidents taking place.
As such, we are taking steps to ensure that
our teams do not suffer from dehydration
whilst at work. Urine colour is a clear
indicator of dehydration so we have placed
urine colour charts in toilets, and we remind
ourselves to drink plenty of fluids, especially
on hot days. The Department of Health
recommends we each drink at least 1.2 litres
of fluid a day, even when working indoors in
a non-physical job, so we are advising all
operatives to drink at least two litres per day
if possible, and to take this with them each
day if necessary. One way to help is to bring a
water bottle to work and make sure you take
regular sips throughout the day.
Of course this is only one possible factor
behind recent events, and we are taking a
number of other measures in response also.
One of these is to ask all staff members to
take a step back, and to look at the site in
which they work every day with fresh eyes.
Has anything changed? Can you spot any
dangers or hazards that you may have
become accustomed to, but that you would
notice immediately if seeing them for the
first time? And most importantly, we urge
everyone not to be afraid to speak up. As an
employer, we are extremely concerned about
the welfare of our staff and we want
everyone to go home in one piece!
“We don’t want anyone
putting themselves or others
in danger while working for us.
Health and Safety is a team
effort and we’re making sure
that the whole Group stay
focused on our responsibility
to look after people.”
Seamus Keogh,
Cheif Operating Officer, Clancy Docwra
12 I 6S 10

I SKILLED people I
Customer Experience Survey
On a lighter note, in the run-up to our
Customer Experience event on 18th
September, we have decided to run a
Customer Experience Survey which will
look at the areas in which the HS&E
department gets involved, in order to
gather feedback from all different types
of people that we deliver a service to.
This will include a range of internal
customers as well as the HS&E teams of
our clients, and will ask people to think
about what sort of things make those
services ‘good quality’.
We have divided all the various people
we work with into groups, and
identified the services that we provide
for each one. Each group will receive a
set of questions about the services that
are specific to them, inviting them to
rate how well we’re meeting their
expectations and where appropriate to
tell us what we could do better.
“We want to make sure we understand
what our customers are expecting from
us, to help us to prioritise our resources so
we can meet those expectations as best
as we can. For example, a typical internal
customer might be a Contract Manager,
who relies on us to carry out H&S
inspections of their sites.
We need to make sure they are getting
the inspection results on time and that
we are inspecting the right things, but
also that they are confident that those
inspections are impartial, and that the
conclusions are clear for them, and that
it’s clear what we want them to do next.
The survey will help us to understand if
we are meeting those objectives.”
The survey will be carried out in
phases using an online tool called
Survey Monkey. Once we have the
findings for each segment, we will
collate these into an overview report
and publish them both internally and
externally, as well as making it clear to
each segment what we plan to do to
address any issues raised - wherever
we possibly can of course. Some issues
may take longer to deal with,
depending on what we find, and we
will be honest about what we can
achieve, and when.
We hope to have some, if not all, of the
results available in time for the
Customer Experience Event on 18th
September, and we will also publish a
report detailing all of the results in the
next issue of 6S. Beyond this, we will
then repeat the survey at set intervals -
probably around 6 months, and then
compare the results, to identify where
we have been able to make any
improvements required.
The Health, Safety and Environment department is reviewing the
way it communicates with the business. We all know that it’s
important that our information is accurate and easily understood,
but we also know that it helps if people instantly recognise what
kind of information they’re looking at and that key messages are
quickly found. As part of this programme we have developed a new
logo which you’ll begin to see on posters, emails and other
documents as we update them. We hope you like it.
What is Positive Reinforcement?
As part of our Behavioural Safety initiative, we’re focusing
at the moment on ‘Positive Reinforcement’. So the first
question to answer is, what exactly IS Positive
Reinforcement?
Well, quite simply, it could be anything from a pat on the
back to a word of encouragement or a thumbs up.
Americans are great at positive reinforcement. How
many times have you seen a group giving each other
high fives, or saying ‘Good Job!’? On this side of the
pond however, we are not so good at this type of
positive affirmation - rarely with friends, and even less so
with colleagues! In fact, it’s true to say that we are
probably more prone to highlighting the negatives and
focusing on these instead.
Positive Reinforcement is essential, and many believe it
can be far superior as a means of altering behaviour than
punishment, or ‘negative reinforcement’. So what can we
do to change the way we interact with people, and to
make it easier for us to say ‘Well Done’ and to recognise an
achievement, however small?
Let’s make a start within The Clancy Group by giving more
Positive Reinforcement not only to our colleagues, but
also to ourselves. So if you see something positive, then
let’s highlight it, and if you do something positive - then
give yourself a pat on the back. By doing this, we can all
start to feel good about working safely, which will in turn
lead to changes in people’s attitudes. And then we really
will have the ball rolling!
6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 10 I 13

I SUCCESSFUL I
New era in Information Services
March 2013 saw
Lee Pyle join the
business as Group
Information
Services (IS)
Manager.
IFS Update
The ERP team,
managed by Felicity
Hurst is currently
working on a major
update on the IFS
system.
Lee has extensive experience of the IT and
technology world having previously worked
for Ryan Air, TNT Aviation, Schmidt UK and
Argos Retail.
As Head of division for all I.S Systems and
Infrastructure, ERP applications, EMC
development teams and the Helpdesk, Lee
is excited by the challenges and
opportunities that lie ahead for him and his
team, “Our main aim is to drive down our
baseline financial costs through strong
partnerships and negotiations within all areas
of technology – whilst delivering innovative
solutions and awareness to all users within
the organisation, that will assist with
improving our market position through
Information Systems”.
The new IFS Enterprise Explorer User
Interface offers substantial
improvements and benefits. Here are just
some of the enhancements to the user
experience that will be introduced;
New Extensibility Module - This new
powerful module will provide the
ability to add new fields and
associated logic to the system without
modifications. This will improve and
streamline processes and make the
system even more flexible.
User defined Shortcuts – one click to a
form, menu or external web page.
Lee Pyle
Attachment Pane – customisable
panel that provides all linked
information to the record.
Enterprise Search feature – enables
you to search right across the entire
application.
Conditional Formatting – this
provides the ability to colour-code
fields and rows based on their values.
Currently the team is working with CPH
on the Internal Hire element of the
system with launch at the end of
September, full go-live to the group will
be in February and we will of course keep
you posted in subsequent issues.
Felicity Hurst
14 I 6S 10

I SKILLED people I
Southern Water Round-up
Latest news from our Southern Water activity
Ambassador Training
Clancy Docwra’s very successful and forward-thinking Ambassador Training
Programme has now been taken up by Senior and Project Managers within the
Southern Water Multi Services Framework Contract.
Steve Anthony, who is responsible for Customer Liaison and Communications at
Clancy Docwra, has delivered the Ambassador Training Programme to the South
East since 2011. He invited key stakeholders from Southern Water to attend local
training sessions with Clancy Docwra operatives and staff. Project Managers, Asset
Staff and Directors took him up on the offer, attending the course and successfully
achieving the standard for the Institute of Customer Service assessment.
The successful Southern Water staff and directors were presented with their
Ambassador Training Certificates at an informal gathering at Southern Water’s
Falmer Office. All of the recipients made very positive comments about the
Ambassador Training Programme and the benefits for all involved in the industry, by
knowing more and so contributing to the SIM Measure - which is so important to
the industry and to the customer, going forward.
‘Pebble’ goes the extra mile
Southern Water’s vision is to be
recognised as the UK’s leading water
company.
The health, safety and welfare of it’s
customers, staff and supply chain are
values that Southern Water holds above
all others.
Following on from the success of it’s
first Health and Safety conference in
2012, Southern Water increased the
invite list to it’s second conference to
include a broader cross section of both
suppliers and Southern Water staff.
The focus of this year’s conference was
management of Health and Safety at all
levels of business which was explored
through the use of a facilitation company
who brought the subject to life.
The key themes covered were:
Leadership
Reputation and Risk
Partnership/Joint Ventures
Process Safety
Culture
Pictured above:
Back row left to right - Steve
Anthony (CD), Tim Olliffe (SW),
Kieron Kidwell (SW),Denver Knight
(CD), Lee Hooper (SW)
Front row L to R - Mita Patel (SW),
Geoff Loader (SW Director), Matt
Bailey (CD Director), Sarah Elliman
(SW), Jon Stavely (SW), Lynn
Dunford (SW)
Right:
Geoff Loader with Denver Knight
and Matt Bailey
Within the two day conference Southern
Water took an opportunity to recognise
individuals from it’s supply chain who
had made an outstanding contribution
to Health and Safety. Amongst these was
our very own Ken ‘Pebble’ Vye. Ken who
is a Project Manager on the Southern
Water MSF contract received an
Outstanding Achievement Award from
Matthew Wright, Chief Executive Officer
for Southern Water.
Nominated by senior management
within the MSF Contract, it was said of
Ken within his nomination:
‘Ken is a long serving Clancy Docwra
Employee, he is a valued member of the
team who always promotes and
demonstrates both Clancy Docwra and
Southern Water Health and Safety
standards and image, Ken often goes
the ‘extra mile’ to ensure compliance.
16 I 6S 10

I SKILLED people I
His experience and vision often goes
unnoticed on a day-to-day basis but
his impact on the team as a whole is
invaluable. Ken is forthcoming with his
Health and Safety views, opinions and
open to share his years of health and
safety experience which is an asset to
both Clancy Docwra and our client.
Our team are often heard asking Ken
for his advice and guidance.’
Right: Matthew Wright, Southern Water Chief
Executive Officer presenting Ken with his award
Plumpton Green Sewer Rehabilitation Scheme
Clancy Docwra has just completed a
four month sewer rehabilitation
scheme in Plumpton, East Sussex. The
project involved works along the main
road through the village, and so it was
vital that communication with local
residents was handled efficiently and
sensitively. We made it clear from the
start that community issues and
individual views would be welcomed,
so they could be worked through. The
aim was to minimise disruption and
also to take on board any specific
issues, working together to overcome
these as they arose.
To achieve this close communication,
staff from Clancy Docwra and
Southern Water attended four
separate Plumpton Green Parish
Council meetings during the
timeframe of the contract, and worked
in partnership with the Parish Council,
Plumpton Racecourse and the
residents throughout.
For four months, the community
accepted the team on site and the
scheme was completed on time and
within budget and with very little
impact. After completion of the
scheme, the Parish Council took time
to compliment the communications
throughout, and the workforce for
their professionalism and attitude at
all times - commenting, “Other
organisations could take a leaf out of
Clancy’s and Southern Water’s book on
how to communicate and include the
communities in the works. The level of
attention to detail in ensuring the Parish
Council were kept well informed and
local activities were considered, was
commendable.”
The Village is always looking to
improve local facilities, including a
Children’s Play area and Sports Hall.
Southern Water and Clancy Docwra
teamed up to make a community
donation £500 to the Children’s Play
Area Project, and we both wish the
Parish Council and the community all
the very best in taking this project
forward. We also offered our sincerest
thanks to everyone for accepting us for
four months. The sewer scheme, as well
as the village projects, will both ensure
growth and sustainability in Plumpton
Green for many years.
Steve Anthony of Clancy Docwra and Mita Patel
of Southern Water making a donation to
Plumpton Parish Council
Industry recognition
for our client SPT
The 2013 Scottish Transport Awards
took place on 20th June at the Radisson
Hotel in Glasgow. We were delighted to
hear that our client Strathclyde
Partnership for Transport (SPT) was
announced as winner of the ‘Integrated
Transport Project of the Year’ award, for
its work on the £2.5m Hillhead Subway
Station upgrade in Glasgow.
The entry, titled ‘Hillhead Subway
Station: A Showcase for Modernisation’
won against stiff competition, and the
award was collected by SPT’s Senior
Project Manager, David Gardner. Clancy
Docwra was principle contractor on this
project and Partick Station Upgrade
which was completed July 2013.
Clancy Docwra was appointed as
framework contractor for Strathclyde
Partnership for Transport (SPT) in
January 2013 and has been working
closely with SPT on the Hillhead Station
project, as part of a programme to
upgrade existing underground rail
networks and underground stations in
the Glasgow area.
SPT Director of Projects Charles Hoskins
was delighted with the result, and asked
Jim Gibson, Clancy Docwra’s Rail
Manager for Scotland to pass on his
thanks, as follows:
“I would be most grateful if you could once
again pass on our thanks to your
respective teams - as we recognise it was
your teams’ hard work, alongside that of
the SPT Project and operations team, that
earned this.”
Supported by the Scottish
Government and Transport Scotland,
the Scottish Transport Awards aim to
recognise excellence, innovation and
progress across all aspects of transport.
The awards event itself brings together
the transport community to recognise
and celebrate industry achievements
across Scotland.
6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 10 I 17

I SKILLED people I
Energy – UK Power Networks Round-Up
Works are
progressing well
with four schemes
for UK Power
Networks that
Clancy Docwra is
involved in, with a
total approximate
value of £11.1m.
These include the
Crowlands MSS to
Shenfield MSS 33kV
cable laying and
jointing project, the
Carnaby Street MSS
to Duke Street
reinforcement
works, West Ham
flood security and
civils works, and
West Ham to
Brunswick Wharf.
Crowlands MSS to Shenfield MSS
This began in July and has an
approximate value of £5.9m. It
comprises approximately 26km of 33kV
Trackside Cable and is in five phases:
Phase 1 Brentwood to Gidea Park,
including Harold Wood tee
cable pulling
Phase 2 Gidea Park to Romford
Phase 3 Romford to Crowlands
Phase 4 Crowlands to Cherry Tree
Phase 5 Brentwood to Shenfield
The works are approximately 26km in
total distance with around 21.5km of
excavation, as some of the works will
involve pulling cables into existing
ductwork. The cable is predominantly
500al 33kV Single Core cable laying
throughout the route, with some small
sections of 400cu and jointing onto
630al. All cable laying activities, 33kV
jointing and SAP provision within the
scope.
Many of the existing trackside cables
date back to the 1950s and are
approaching the end of their useful life.
The rate of incidence failure is such that
future network reliability cannot be
guaranteed. From Selinas Lane to
Shenfield, 33kV cables are
predominantly laid on Network Rail
property, many of which are exposed
on hangars. These circuits are held on
wayleave agreements with Network
Rail. Due to their location these cables
are particularly vulnerable to Network
Rail’s activities, vandalism, attempted
theft and accelerated ageing - as well
as to fires which occur within the
trackside vegetation. The trackside
cable decommission will form part of
Phase 2 of this project.
Carnaby Street MSS to Duke
Street
This project is being undertaken as part
of a £5m overall investment by UK
Power Networks to upgrade the
electricity infrastructure and to ensure
the reliability of the electricity supply.
In order to achieve this, Clancy Docwra
is carrying out essential works to install
new electricity cable underneath some
of the most prestigious and congested
roads in London - along a route which
includes Grosvenor Street, New Bond
Street and St Georges Street.
Also within this contract is the
provision of a new switchroom at the
Carnaby Street Substation and a new
switchgear enclosure at Duke Street. At
Carnaby Street Substation, the existing
building is a reinforced concrete
structure with masonry infill walls. It
comprises chambers for four 132/11kV
transformers with coolers and an
entrance area at ground level, with four
levels of switchrooms and auxiliary
rooms below ground.
The existing structure was built to
house two switchrooms, but only one
was installed. Although space was
allowed for the second switchroom
within the building, much of the
structure required was not constructed.
So the purpose of this project is to add
in new floors to create the second
switchroom. It includes:
Demolition of the existing corridor
wall and concrete slabs near gridline
R/8-10, between levels 3 and 2.
Installation of a new steel framed
floor at level 3, comprising a steel
floor on a grillage of beams propped
from level 4.
A new switchroom roof at level 2,
schemed to also support ‘office
loading’.
A new cable mezzanine floor at level
4, comprising steel beams and an
open grid floor.
The structural works at Duke Street
include:
Partial demolition of an existing
raised floor and lowering of a
masonry wall.
18 I 6S 10

I SUSTAINABLE people I
Installation of a new steel framed
floor, comprising open grid flooring
on a grillage of beams.
Installation of a Durasteel enclosure
within the existing building, by an
approved contractor.
West Ham Flood Security and Civils
Works are also progressing well on the
West Ham (Bidder Street) contract,
which has an approximate value of
£3.6m. The objective of the works is to
ensure that UK Power Networks' assets
are protected from the potential of a 1-
in-100 year flood resulting from the
failure of the Thames flood defence
measures. Advance notice of such a
flood event would typically be in the
form of a 72 hour warning, within
which time the site and critical assets
would need to be able to be protected
and continuing operational capability
maintained. It is on the basis of this
assumption that the design was
progressed.
A second objective of this project is to
ensure that the site is protected in the
event of an attempted security threat
both from attach by vehicles and by
individuals. The works include:
Replacement of existing site
perimeter fencing with new flood
defence and security fencing - a
mixture of in-situ concrete footings
and low walling with weld-mesh
fencing on top
Rebuilding works to the existing
access gatehouse and security
arrangements
Localised fencing to specific on-site
assets
An upgrade to the existing
electronic security systems - i.e.
CCTV and access control
Alterations to the existing drainage
services to improve flood defence
characteristics
Break out and enhancement of the
existing tunnel shaft at West Ham, to
enable a ventilation system to be
installed
Break out and enhancement of the
existing tunnel shaft at the O2 Arena
site, to enable an air intake system to
be installed
Installation of the M&E ventilation
system at each end of the tunnel
length - West Ham and O2 Arena sites
Provision of cable trough routing
below ground for future 132kV cable
installation at the West Ham depot
Detailed design related to
performance specifications for the
electronic security works.
Removal of trees, de-vegetation and
landscaping works.
The perimeter fencing works have had a
critical milestone completion, with
elements of the scope having to be
completed for the Olympics in June 2012.
In addition, tunnel ventilation is to be
installed into the Millennium Tunnel,
where the tunnel shaft is contained
within the West Ham Grid. An enabling
cable route is also equired from the
132kV switchroom to the shaft of the
tunnel, to facilitate the installation of
the 132kV cable.
West Ham to Brunswick Wharf
Finally in our UK Power Networks
round-up, work on the West Ham to
Brunswick Wharf contract is also
progressing well. These works include:
Installation of protective shuttering
for the existing 11kV tunnel cables.
Installation of tunnel steelwork to
support up to 4x132kV circuits from
West Ham to Brunswick Wharf.
Basement steelwork at West Ham
and Brunswick Wharf substations
between the tunnel shafts and
132kV circuit breakers.
Installation of new steelwork inside
the adit chamber above the West
Ham tunnel shaft.
Installation of 2x1600 sq. mm 132kV
circuits of route length circa 1600m
within the West Ham to Brunswick
Wharf tunnel.
Assist jointers installing cables into
existing switchgear and assist
jointers working at the jointbays.
Installation of associated pilot,
communication and auxiliary cables.
Permanent lighting is to be installed
in both the West Ham and Brunswick
Wharf shafts.
We will continue keep you informed as
to the progress within these contracts.
6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 10 I 19

I SKILLED people I
Raising funds for cancer charities
Two of our staff
members - Simon
Addison and Jeff Smith
- are both working
hard to raise funds for
cancer research, in two
very different but
equally demanding
ways! Simon especially
has a very personal
reason for wanting to
help his chosen charity,
as you will see.
How to donate
Both Simon and Jeff are raising funds
through JustGiving - which is a
simple, fast and totally secure way to
donate. The money also goes directly
to the charity, which saves time and
cuts costs for them. Simon’s page can
be found at
www.justgiving.com/SimonAndRitch
and Jeff’s is at
www.justgiving.com/Jeff-Smith2.
So please dig deep and donate now.
Cycling the length of the UK
One of our surveyors, Simon Addison,
will soon be cycling from Land’s End
to John O’Groats to raise money for
Prostate Cancer UK, along with his
friend Ritch. This charity fights to help
more men survive prostate cancer
and enjoy a better quality of life. It
does this by funding groundbreaking
research, by improving care
and by raising the profile of the
disease.
In early 2012, after a number of tests,
Simon was diagnosed with the
condition - despite being somewhat
younger than the average patient.
An operation to remove his prostate
took place in May 2012, using a new
keyhole surgery approach carried
out by a robot called a da Vinci®
machine! Only a few surgeons in the
UK are trained in the technique and
there are only a few robot-assisted
systems, so Simon was lucky to have
this option open to him.
The robotic surgery meant that he
recovered more quickly from the
operation, and only had to spend
three days in hospital. And when he
got home, a constant stream of family
and friends visited to check on his
wellbeing! Eight weeks later, he was
able to return to work for ‘light duties’
initially, and he has since been given
the all clear - but will need regular
check-ups for the next five years.
As a thank you to all the doctors,
nurses and surgeons (and even the
da Vinci® robot!) for a quick
diagnosis and treatment, Simon and
his friend Ritch are embarking on
the journey from Land’s End to John
O’Groats, to raise money and
awareness for Prostate Cancer UK, a
charity that up until recently was
not given enough support. Simon’s
experience has heightened
awareness of prostate cancer within
Clancy Docwra and we will be
supporting him in his 15 day cycle
ride later this year. Simon’s message
to all men out there is, if it’s caught
early, it is treatable.
Windsurfing from sunrise to sunset
Our senior buyer, Jeff Smith, recently
took part in a slightly unusual
endeavour run by the charity
Windsurfing4CancerResearch (W4CR).
The challenge was to windsurf for as
many hours as possible between the
hours of sunrise and sunset - which on
the day in question was 4.45am to
9.21pm.
Last year he managed 7.5 hours and
raised £270, and this year he was aiming
for 10 hours - which he completed
despite the conditions, which were
pretty full on, with high winds and
choppy water. As a result Jeff has already
raised a massive £600 for the charity so
far this year - but more donations are
still welcome, even though he has now
completed his challenge!
WC4R has distributed over £150K to
cancer charities, individual support
projects and high level cancer trials and
research schemes since it was launched
five years ago, and has recently
expanded to become the main charity
for all water-based sports in the UK.
Jeff told us, “I can honestly say that it
was down to the amount of donations
received which was the main factor
that kept me going throughout the day,
so a massive Thank You to all family,
friends and work colleagues who
donated - it is very much appreciated
and made it all worthwhile.”
20 I 6S 10

I SUSTAINABLE people I
This quarter’s Riskmaster Prize Draw winner
We’re pleased to confirm that the winner of the
Riskmaster Prize Draw this quarter was Dave
Fitzgerald, who works in Business Development for
the Central and East Region, based out of
Harefield. David’s prize was £200 worth of Red
Letter Days vouchers.
The Riskmaster driver monitoring programme has
been in place since last September 2011. It
monitors all of our 1,500+ drivers and scores them
in terms of their driving history and safety. All
drivers who have less than 10 points, and who do
not gain any more points during the quarter, are
entered into the draw - and then we literally pull a
winner ‘out of the hat’ from all the drivers who
qualify! On average, around 70% of our drivers are
able to take part each quarter.
The next draw will take place on 1st September.
Good luck!
Dave Fitzgerald being presented with his Red Letter Day vouchers by Ben Walters
Loving the customer
Clancy Docwra
Limited is delighted
to have been
shortlisted as a
finalist in the UK
Customer
Experience Awards
2013, in the
‘Employee
Engagement:
Loving the
Customer’ category.
We are also excited to be sitting alongside a
number of other prestigious names in this
category, including British Gas, Virgin Media,
National Express, Cougar and Lebara Automation.
The Awards ceremony will take place on
Thursday 17th October 2013 at The Grand
Connaught Rooms, London - one of the most
inspirational conference and banqueting
venues in central London. But the hard work is
not quite over yet. On the awards day, finalists
will be judged in presentations during the
morning, before the winners are presented with
their awards at a gala lunch in the afternoon of
the same day, making for a very exciting event.
The UK Customer Experience Awards are
supported by Customer Experience Magazine
and are now in their fourth year. Their aim is to
celebrate and promote excellence in customer
experience across a broad spectrum of industry,
and this year, they are taking place in
partnership with the Cranfield Customer
Management Forum - a business network run by
the Cranfield University School of Management
Centre for Strategic Marketing and Sales.
Our very own Tony Linton, Customer Care
Manager on the Optimise contract, has been
invited to be part of the judging team at the
awards.
Summer bundle of fun!
Congratulations to Director,
Matt Cannon and his wife
Claire who have added into
their family a little brother for
son Charles to play with! Hugo
Alexander Cannon was born
on Tuesday 13th August 2013
and weighed a very healthy
8lb 3oz. We wish them all the
very best.
6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 10 I 21

I SKILLED people I
Pipe dream for dogs
For more than 10 years, the team at The Dogs Trust Re-homing
Centre at Shoreham had been looking for a way to use a small
field which they own, to help with their charitable work. With
52 kennels, the Shoreham branch is quite a large one, and it
cares for a high number of dogs every year.
The field in question had a mountain of soil on it, and so they
needed extra help to reshape it into a useful area - but
keeping costs down is paramount when it comes to ensuring
that their primary business of managing and re-homing the
dogs can be funded effectively.
Assistance came from Clancy Docwra and Stanton Bonna,
who worked together with the Centre to make the field in
question useful, by turning it into the perfect training area for
the 70 or so dogs that are awaiting new homes. And this was
all done at no cost to the Centre, ensuring that its charitable
work would not be affected in any way.
Stage one was for Clancy Docwra to bring in a JCB, to reduce
the soil mountain down to ground level. This made a perfect
base for the concrete pipes which were donated by Stanton
Bonna, and the pipes were then laid by Clancy Docwra using
one of their forklifts, to create the training area.
Commenting on this exciting project, Alan Pantry from the
Dogs Trust Re-homing Centre said, “We have agonised for over
10 years as to what we could do with the piece of land and we
had always intended to create a training area - but, as a charity,
we need to focus every penny to ensure we can give the dogs a
comfortable and caring base whilst we find good homes for
them to go to.
To have such support in taking the mountain of soil down, have
the right pipes for training and to have them set out for us is
great. We can now give the dogs some additional training and
exercise, all which helps them and us when seeking new homes.
We could not have done this without Clancy Docwra and Stanton
Bonna’s generous help and it is always good to know that
companies like these are out there, and are happy to put
something back into the communities they work in.”
Denver Knight from Clancy Docwra expressed his many
thanks to Stanton Bonna for their generous donation of the
concrete pipes, clearly demonstrating that we can work
together within the supply chain to support local
communities and charities.
Retirement Announcements
Sad News
Robin Rowland, one of our senior
Management Trainers, retired from
the company in March 2013, after
more than 10 years with the
business. During that time Robin
devised and ran numerous
training courses and developed
our Institute of Leadership and
Management programme. More
recently, he also got involved with
our Annual Performance Review
workshops and our Ambassador
Training Programme for customerfacing
operatives.
After all that hard work, we
understand that he is now
enjoying a well-earned rest, with
time to indulge in his passions for
golf, bridge and playing the
trumpet - when the mood strikes!
Robin Rowland
After 28 years of valued
service, Steve Lyons,
Operations Director, South &
West has decided to take
early retirement.
We wish him well in his
retirement.
It is with great sadness that we announce
the recent passing of two of our valued
colleagues, Vic Duncan and Jeff Ford.
Vic was a grab lorry driver and had been
with the business for many years, working
on the old Lee Valley, Three Valleys and
the VMR. More recently he had been
working on the Optimise contract.
Our deepest sympathies go to his brother
Joe and all family members.
Jeff was a Clancy Plant Hire Heavy Goods
Vehicle Foreman. He was a proactive
and enthusiastic member of the CPH
team for over 18 years.
We send our most sincere condolences to
his partner Kelly, mum and dad, Iris and
Laurie, brother Marc, sister Jodie and all
family members.
22 I 6S 10

I SUSTAINABLE people I
Clancy ‘Family’ News
We’re always keen to
recognise the
achievements of our
employees and their
families, as part of the
extended Clancy
Group family. It’s
amazing what they get
up to - and this last few
months has been no
exception!
National College Award for one of
our Apprentices
Each year, the National Construction
College hosts a special awards ceremony
to celebrate the work of its Apprentices,
and this year our very own Apprentice
Joe Duncan was named a runner up in
the Construction Operative category.
The National Construction College (NCC)
Apprentice Awards took place on July
25th, and Joe was one of 52 nominees
who were commended for their
outstanding efforts in 15 different
categories, including Health & Safety,
Plant Mechanics and Essential Skills.
Commenting on his achievement, Joe
said, “It is a real honour to be nominated for
an award, as the competition here is so
steep. It's a privilege to be recognised as
among the best in the country and I'd like
to thank the training staff at the NCC for
their help and support.”
Andy Walder, Director of the NCC, added,
“The National Construction College is
committed to delivering the qualifications
to meet the current and emerging needs of
the industry. Trainees such as Joe are
testament to this, and we wish his
continued success in his chosen career.”
And we second that. Well done Joe!
Our ‘karate kid’ takes Gold and
Silver
This summer, Graham Follett and his wife
Rosa travelled to Sydney so that she
could take part in the GKR Karate World
Cup. Over 1,100 people from across
Australia, New Zealand, Houston and the
UK came together for the 7th of these biannual
events.
Rosa, who took up Karate less than four
years ago, had already taken part in the
2011 World cup in Birmingham, taking
home a Bronze Medal. Now a Red Belt,
she competed in Sydney in the Senior
Veteran (55 plus) 6-4th Kyu Female
category, taking a Silver in Kata and Gold
in Kumite. Graham is now, reputedly, on
his very best behaviour at all times.
Getting married in style, despite
the weather!
One of our Senior Advisors, Matthew
Goldberg, married his fiancée Victoria
Kocher on Saturday 13th April at Ufton
Court - a gorgeous Grade 1 Tudor Manor
House in Berkshire.
Matthew told us that it was an amazing
day - even though it did rain for
practically the whole time!
Congratulations to you both, from
everyone at Clancy Docwra.
Taking team spirit to the next level
We were fascinated to hear that eight
Clancy Docwra employees, who work on
the Thames Water Optimise contract in
Kidlington, have formed a football team in
their spare time - with exciting results.
Captained by Optimise Streetworks
Coordinator Darren Sawala, the team -
called FC Clancy - includes Ryan Binnee,
Dan Mason, Richard Jewell, Leon Bryan,
Loyce Coates, Ashley Mackay and Steve
Bowen. And the six-a-side Oxford League
in which they are playing is called Pitch
Invasion!
They have been playing as a team for a few
months now - and after six wins in six
games, they have been promoted to
Division 2 already, with their sights firmly
on the Premiership! It looks like they could
go on to do very well, and we admire their
organisation and their dedication in
getting the team up and running.
Graduating in style
Congratulations to Project Manager Tom
Hall, who was awarded the Degree of
Master of Business Administration (MBA)
from Cranfield University on 7th June.
There was no way he was going to
escape having the 'mortar board' shot in
the newsletter!
6S@theclancygroup.co.uk - Send in your ideas for the chance to win a prize! 6S 10 I 23

I SKILLED I
Under Pressure Innovation
Clancy Docwra has
established a long
standing and
successful working
relationship with
supplier Sarco
Stopper who have a
world wide
reputation for
pipeline stopping
systems.
Our company was the first in the country
to utilise their Aquastop Mk1 and 2
products. Over the past few months we
have added a new product from their
catalogue to our operations - Hydrant
Wizard. The Hydrant Wizard enables
defective hydrants to be exchanged
whilst under ‘live’ conditions and under
pressure.
This has been successfully deployed on
the Scottish Water and Southern Water
contracts, benefitting in excess of 30,000
end users who have not had to have their
water supply disrupted and is innovative
in that it drives change in terms of
impacting less on the customer and
utility network.
We will keep you posted as to further
results in our use of Hydrant Wizard
across the business.
Wizard launched under Hydrant on 120mm Riser
Hydrant Removed
Mini Hydro Bag in place holding 3.5 Bar Mains
Pressure
Mini Golf Saddle closed with completion plug and outer sleeve - JOB COMPLETED
Fitting Change Plate
Editor and Photography:
Mark Sewell
Marketing Communications Manager
The Clancy Group
Words:
Mark Sewell and
Gill Taylor
Contract Marketing
Design:
Mark Straker
Vector Creative Solutions
Print:
Xcaliba Limited
recycle