Patterson Imaging Hardware Requirements - FAQ

**Updated: 12/04/13**Patterson Imaging Hardware RequirementsThis guide details the critical points of installing the Patterson Imaging software, from specific technologyrequirements to explicit hardware recommendations. Please note Patterson does not recommend or support theuse of 'dummy terminal' systems. Contact PTC Support for documentation on limitations. Configurations forCitrix, Terminal Services, Point-to-Point T1, Microsoft VPN, are maintained on a separate Hardware Document.Please refer to those hardware requirements. The following table lists our specific requirements:Recommended Requirements• Intel Xeon Processor• 8 GB RAM• 1 TB Hard Drive Raid Level 1or 5¹• Gigabit Network Card• 17” LCD Monitor• 32 bit, 1024 X 768 Capable Video Resolution• Intel USB Chipset with at least 2 powered USB 2.0 Ports²• Additional AGP, PCI or USB 2.0 expansion Slots May Be RequiredServerWorkstationSupported Operating Systems: 32-bit or 64-bit• Windows® Server 2008 –R1 or R2 –SP1• Windows® Server 2003 – SP2• Windows® Server 2003 – R2• Windows® XP Professional – SP3• Windows Vista Business – SP1• Windows Vista Ultimate – SP1• Windows Vista Enterprise – SP1• Windows 7 Professional –SP1• Windows 7 Ultimate – SP1A Dedicated Eaglesoft Server is recommended for 6 or more workstations a Server OS is recommendedfor 10 or more workstations.• Intel Core i5 Processor• 4 GB RAM• 500 GB Hard Drive¹• DVD-ROM Drive• Gigabit Network Card• Sound Card• 17” LCD Monitor• 32 bit, 1024 X 768 Capable Video Resolution• Intel USB Chipset with at least 2 powered USB 2.0 Ports²• Additional AGP, PCI or USB 2.0 expansion Slots May Be RequiredSupported Operating Systems: 32-bit or 64-bit• Windows® XP Professional – SP3• Windows Tablet PC Edition (Eaglesoft 10.0 or Higher Only)• Windows Vista Business – SP1• Windows Vista Ultimate – SP1• Windows Vista Enterprise – SP1• Windows 7 Professional – Sp1• Windows 7 Ultimate – SP1Note: Please refer to the Eaglesoft Video Capture Requirements and Digital Integrations Requirements forlimitations with 64-bit OS’s¹Storage of images may require larger capacity hard drive²Intel USB Chipsets are recommended for Schick digital x-ray devices. ScanX will not work with the SIS chipset.Operating Systems NotesNote: 64-bit operating systems are only supported on version 15.00 and higher. Please refer to the Eaglesoft Video CaptureRequirements and Digital Integrations Requirements for limitations with 64-Bit operating systems.Windows 2000 Professional & -Will not be supported with version 16.00 or higher.Printed copies of this document are considered uncontrolled.5073.5.Rev003 12.05.20131

Windows 2000 ServerWindows XP Professional &Windows XP Tablet EditionWindows 2003 Server- Clinical Note: ScanX USB – Must have Service Pack 4 installed.- Clinical Note: See Video Capture Requirements for approved capture cards.- Clinical Note: See Video Capture Requirements for approved capture cards.- Clinical Note: ScanX USB – Must have Service Pack 1a with update KB 822603 or laterinstalled.- Wireless networks are supported on Version 11.10 or higher.- On the Tablet PC Patterson Imaging is not supported for server use.- Tablet PC supported in landscape mode only- Tablet PC Edition has the capability to add patient signature in Patterson Imaging on version13 or higher.- Supported on Patterson Imaging Version 11.00 or higher.- Server operating system only, not recommended as workstation or single user mode.- Must be wired to the network, cannot use a wireless connection.- For networks of more than 10 computers Windows 2003 Server is required-Terminal Services NOT SupportedWindows Server 2008 R2Windows VistaWindows 7Windows 8 and Server 2012- Server operating system only, not supported as workstation or single user mode.- Must be wired to the network, cannot use a wireless connection.- For networks of more than 10 computers Windows 2008 R2 Server is required-Terminal Services NOT Supported- Not supported on Patterson Imaging Version 13.10 or lower- Only supported on Patterson Imaging Version 14 or higher-Is only support on Patterson Imaging Version 15.00 and higher.- Eaglesoft for Canada – Short Date settings need to be set to DD/MM/YYYYWindows 8 32-bit64-Bit Operating Systems-If “Start Server at Boot” is selected during the Eaglesoft V17 install, the server will not actuallystart-To get the server to start at boot, prior to the install of Eaglesoft, go to Local Security PolicyLocal PoliciesSecurity OptionsUser Account Control: Run all administrators in AdminApproval ModeChange from disabled to enabled-If this is left Disabled, then all programs that need to run as Admin in Approval mode will notrun as needed-Are not supported with Patterson Imaging 14.00 or below.- Smartdoc will not work on 64 bit.-Digital Products subject to change. Please refer to FAQ 12733 for 32 and 64-bit devicecompatibility.-It is also recommended you check with the Manufacturer’s website for most up to datespecifications for digital devices.Please refer to the Eaglesoft Video Capture Requirements and Digital Integrations Requirements for Digital limitations with Operatingsystems.Network Components100base TNetwork Component 802.11G Wireless TechnologyGigabit TechnologyTechnology3Com – PCI3Com3ComNIC – Network Interface3Com – PCMCIA orIntel ProIntel ProCardIntel Integrated wirelessRealtekRealtekNetwork switch/Access Point 3Com Wireless AP 3Com 3ComPrintersPrinterHewlett Packard DeskJet 5650Hewlett Packard PhotoSmart B209A All in one**Wireless not supportedScannersScanner Utilization NotesEpson 10000XL Scanner Office Scanner Recommended for pans, full mouth x-rays, bitewings, and documents.Epson Scanner V700 Scanner Office Scanner Recommended for documents andbitewings only.Epson Scanner V300 Photo Office Scanner Recommended for documents onlyLaptop Solution3Com Megahertz seriesPC cardsPrinted copies of this document are considered uncontrolled.5073.5.Rev003 12.05.20132