Atlas Amplifier PDF - Atlas Van Lines

Cover Story – Go New PlacesNew Partners Mean New Business.“Keeping our promises leads to new partnerships,” says VicePresident of Corporate Marketing Ryan McConnell. “We workclosely with our partners to bring them ideas for added value.”Atlas currently nurtures special relationships with AAA,RealLiving ® , Cartus ® , and The PGA of America TM , among others.These typically include preferred pricing and services tailoredto the organizations’ members. A growing list of internationalpartners, licensed to represent the Atlas brand, supports doorto-doorservice quality globally. Volume from partnerships hasgrown steadily over the last two years, with referrals comingprimarily through online requests for pricing. Atlas matchesthese inquiries to agents who meet or exceed specificstandards for service.“Partnerships are a great value-added opportunity for ourpartners’ customers, and bring new opportunities for Atlasagents,” says Marketing Specialist Sarah Whitaker.Atlas and The PGA of America are working together to bringquality service and favorable pricing for PGA professionals,affiliated clubs and associates.From left: Executive Vice PresidentSteve Brown, AMJ Campbell Florida (423);Director of Business DevelopmentSandy Cross, The PGA of America;Executive Vice President of SalesMike Lombardo, AMJ CampbellFlorida (423). AMJ Campbellinitiated the partnership andcontinues to act as a liaisonbetween Atlas and The PGAof America.Agents building partnerships. Business DevelopmentRepresentative Rex Blakely, Alexander’s Mobility Services (218)and Relocation Consultant Max Davis, Imlach & Collins Bros., LLC(1132) visited AAA offices in Irving, Texas for “Discounts Day.” Theymet AAA professionals, learned about the call center operations,and shared perspectives on service.New Atlas Agents Support Promisewith Depth, Commitment.“Atlas keeps its word with a strong agency network,” saysAtlas President and COO Jack Griffin. “We’re especially pleasedwhen we can welcome a new agent, or celebrate the successwhen a member of our agency family expands.” As membersof AMSA, every Atlas agent carries the ProMover certificationof quality and ethical operation. And each brings the energyand desire that enable customers to Go New Places .Vector...A Move Ahead, Inc. (2065) joins the Atlas familyas a full-service agency serving the Bay Area of California.The company has built a reputation for service that dates to1989. It supports professional excellence with membershipsin the BBB, California Public Utilities Commission, andCalifornia Moving and Storage Association (CMSA).Atlas welcomes Moyer and Sons Moving andStorage, Inc. (439) of Clarksburg, Maryland, one of thelargest moving companies in the Washington D.C. area.It has been in operation since 1969, earning respect for itsservice quality, especially among government customers.Nearly three of every four moves the agency performs arefor government employees.‘H’ Moving & Storage, Inc. (1049), with operations basedin Killeen, Texas, joins the Atlas agent family. The companyis known for personalized service that simplifies moving forcustomers. It brings special strengths to household goodsand office moves, and supports these with 98,000 squarefeet of warehouse capacity.Atlas Introduces AWG Logistics.When Atlas brand managers met last year to refinethe company’s marketing strategy, they lookedclosely at three markets: household goods; logisticsand special products; and commercial, office andindustrial moves.“Each market has its own concerns, and we serveeach with competitive efficiency,” says Atlas Presidentand COO Jack Griffin. “In particular, we found anopportunity to grow share in the logistics segment.”This fall, Atlas World Group launched AWG Logistics(www.AWGLogistics.com). The new company providestotal distribution solutions—origin to destination—as well as stand-alone services for transportation,warehousing, final mile, project management, andreverse logistics.“We’re making it easy for our customers to seethe results they expect in their supply chain,” saysAWG Logistics Vice President and General ManagerMatt Van der Linde. “We bring the cost efficiency ofa non-asset based provider, backed by the extensivetransportation and warehouse assets of the Atlasnetwork. We have the flexibility to answer the pricing,timing, and quality requirements of virtually anylogistics challenge.”Atlas World Group launched AWG Logistics in September to growshare in the logistics segment, adding to the strength of AtlasSpecialized Transportation Agents and the Atlas company TitanGlobal Distribution. AWG Logistics is a single-source partner withflexibility to answer each customer’s requirements. At every step,customers receive unsurpassed service and real-time reporting.Scan the QR Codeto visit awglogistics.com4 Atlas Amplifier • Winter 2012Atlas Amplifier • Winter 2012 5

Cover Story – Go New PlacesDriveAtlas SupportsSuccessful Fleet Growth.To meet increased demand for HouseholdGoods shipments and to bolster infrastructurefor AWG Logistics, Atlas mounted anaggressive campaign early thisyear to recruit qualified drivers.Banner advertising onselected trucking sitespointed candidatesto DriveAtlas.com,where they learnedabout the Atlascareer opportunity.“We set an ambitiousgoal to recruit 100professionals,” says AtlasDirector of Corporate ResourcesPaul Young. “To date, we havebrought in 83, including owner-operatorsfor our commercial truckload shuttle fleet andour special products division, as well as ten newcompany driver positions.”Scan the QR Codeto visit driveatlas.comAtlas launches DriveAtlas.comIn its first phase, the website serves asan information tool for recruiting drivers.Phase two will see the site develop as ahub for their professional developmentand career advancement.Healthy New Directions.For Atlas, helping people go new places extends to employees and theirneed to stay healthy. For this reason, the company has invested in awellness center on site. It allows direct access to affordable healthcareservices for employees and family members who participate in thecompany’s insurance plan.Services include first aid, treatment for common illnesses, and prescriptionservices, plus wellness services such as blood testing, blood pressure andcholesterol monitoring, and health education.“We want to help employees maintain healthy lifestyles and takepreventive measures to ensure their well-being for many years to come,”says Vice President of Human Resources Nancy Priebe.Get Evansville Moving.Evansville, Indiana Mayor LloydWinnecke encourages the Evansvillecommunity to shed unwanted poundsand feel better via a fitness challenge.And nobody in Evansville knows moreabout moving than employees at AtlasVan Lines! Check out their fun andfunky “Go You Chicken Fat Go” onthe Atlas YouTube Channel.Scan the QR Codeto watch the video.Bold New Look.An updated Atlas brand prompts the first major revision to graphics on Atlas equipment since the 1970s. The contemporarydesign supports the new brand promise. (Atlas Agents: For details on equipment painting, see the Departments menu onAtlasNet: Admin/Terminal Services —> Atlas Terminal —> Paint Program.)You’re Going There, Every Day.Because you go new places every day, our promise is to help you do iteasier and more securely. And for the thousands of people who proudlyrepresent Atlas, it’s even more than a promise. It’s a way of life. In the pagesthat follow, you will see that Atlas people are on the move. Because, likeyou, our people are not satisfied with things as they are; they’re not restingon past successes. Atlas people welcome the move to new places...and theexciting opportunities that come with it.What new place are you going? Tell us!Connect and share with Atlas via your favorite social media sites.6 Atlas Amplifier • Winter 2012 Atlas Amplifier • Winter 2012 7

Performing Incredible Customer ServiceSpecialized Transportation Group Quality AwardPICS WINNERSEach month, Atlas honors one employee for their dedication toPerforming Incredible Customer Service.Atlas STG Agents AreTop Performers.februaryMichelle Bergman,Rating & Distribution Services“I firmly believe in treating people theway you want to be treated: with respect,patience, and honesty.”Michelle is known for her willingness tohelp and ability to solve problems quickly.She has a masterful way of explaining thingsthat instills confidence and trust in agentsand PVOs. She is cool under pressure, andher cheerful, upbeat attitude is contagious.As one agent succinctly stated: “Michelleis a godsend.”marchBeverly Rolph, Credit & Collections“Customer service to me means representingthe Atlas family with honor and pride...togo the ‘extra mile’ with loyal, confident, andtrustworthy service.”Beverly uses great care and diplomacy inher work of collecting from customers.She double-checks all charges to makesure they are correct, and she handlesinteractions with the utmost courtesy andrespect. Beverly draws on her extensiveknowledge of the business to answerquestions with ease and consistently resolvedifficult issues.aprilCarla Trent, Corporate Resources“My personal philosophy is to give the sametype of customer service I would expect toget myself if I had a question or problem.”Carla’s work in the recruitment ofprofessional van operators has producedoutstanding results; at the time of her award,she was instrumental in a 357 percentincrease in recruitment over the previousyear. Her commitment is evident in six-daywork weeks and long hours. Carla hasearned the respect of Atlas PVOs, who knowshe is dedicated to their well-being.Atlas Specialized Transportation Group Quality AwardThe transportation of special products presents its own setof challenges. Day in and day out, Atlas STG agents bringunfailing creativity and energy to answer the diverse needs of theircustomers. Their logistical finesse serves shippers of fine art, storefixtures, trade shows, electronics, and unique or unusual products.Inspired by the Milton M. Hill Quality Award, The SpecializedTransportation Group Quality Award recognizes what it takes toexcel in this uniquely demanding segment of the transportationindustry. Among the criteria, agents must:• Do business as a full-service agency, meeting or exceeding theeight quality standards of the Atlas World Class Commitment.• Earn a facility rating of 5.0.• Have operated as an Atlas agent for a full convention year.• Achieve combined booker and hauler revenue of at least$1,000,000 in Specialized Transportation business.8 Atlas Amplifier • Winter 2012mayDiane Wolf, Driver Settlement“I believe that everyone deserves to betreated with respect. I believe in trying to findsomething positive in every situation.”In her day-to-day dealings with AtlasPVOs, Diane sets an example ofconsideration and understanding thatinspires her associates. She listens to driverconcerns, takes the time to understand, andfollows through to ensure each feels theyhave received the best service. Diane alwayssees the glass as half full, and her positiveattitude helps others see it that way, too.juneAaron Chenoweth, Marketing“I want to astonish each customer bysurpassing expectations...I have a personalstake in their success, not just my own.”Aaron has earned the praise of Atlasheadquarters associates and agents alikefor his can-do attitude, professionalism, andability to get things done. During the first halfof 2012, he successfully completed two tradeshows, organized and promoted a successfulBRAVO Week for driver appreciation, andoversaw the creation and launch ofDriveAtlas, a key initiative for filling newdriver positions.julyNancy Menke, IT“Customer service is about taking care ofpeople...it takes a lot of listening to thecustomers to understand their needs.”The quality and professionalism of Nancy’swork is consistently exceptional. She is knownfor double and triple checking to exceedcustomer expectations. As one agent wrote,Nancy brings “Excellent technical skills, commonsense, a pleasant personality, and a desire toinvestigate and understand all details.” Nancyshows a servant’s heart in her personal life, too:on a recent mission to Belize, she was key inbuilding a home for a family in need.Congratulations to the 2012 Atlas SpecializedTransportation Group Quality Award Agents.Advance Relocation Systems (59) Baltimore, MDAlexander’s Mobility Services (208) Hayward, CAAlexander’s Mobility Services (210) Portland, ORAlexander’s Mobility Services (214) Baltimore, MDAction Moving Services, Inc. (238) Burnsville, MNAvatar Relocation of NY, Inc. (444) Yaphank, NYAtlantic Relocation Systems (1253) Indianapolis, INAtlantic Relocation Systems (1427) Carrollton, TXJ. W. Cole & Sons, Inc. (1772) Detroit, MIWeleski Transfer, Inc. (2151) Tarentum, PAAtlas Amplifier • Winter 2012 9

Milton M. Hill WinnersExcellenceIs a Way of Life. . .Take a good look at the 51 names on the opposite page. Theyrepresent a professionalism to which all aspire, but few canclaim. These are deserving recipients of the 2012 Milton M. HillQuality Award, achieving unrivaled excellence in all aspects oftheir businesses.Exceeding the Highest StandardsEligibility extends to full-service agencies with combinedbooker-hauler revenue of at least $1,000,000 over an entireconvention year. Recipients meet or exceed all 12 qualitystandards of World Class Commitment, earn a “superior”facility rating, and achieve the Hauling Excellence Award.“Every member of our Atlas family applauds theMilton M. Hill Award winners for their example.They remind us excellence is a way of life, livedevery day.”– Atlas Chairman and CEO Glen DunkersonLived Every Day.Congratulations to the 2012 Atlas Milton M. Hill Quality Award Agents.Ace World Wide Moving & Storage Co. (16)Elgin, ILAce World Wide Moving & Storage Co., Inc. (24)Cudahy, WIAce Relocation Systems, Inc. (25)Long Beach, CAAce World Wide Moving & Storage Co., Inc. (29)Austin, TXAdvance Relocation Systems (59)Baltimore, MDAce Relocation Systems, Inc. (62)San Diego, CAA-1 Movers, Inc. (68)Superior, WIAmerican of Virginia, Inc. (103)Waynesboro, VAAlexander’s Mobility Services (207)Tustin, CAAlexander’s Mobility Services (208)Hayward, CAAlexander’s Mobility Services (210)Portland, ORAlexander’s Mobility Services (214)Baltimore, MDAlexander’s Mobility Services (215)Eagan, MNAlexander’s Mobility Services (216)Poway, CAAlexander’s Mobility Services (217)Nashville, TNAlexander’s Mobility Services (218)Garland, TXAction Moving Services, Inc. (238)Burnsville, MNA-1 Metro Movers - Omaha (251)Omaha, NECollins Brothers Moving Corporation (547)Larchmont, NYCollins Brothers Moving & Storage, LLC (573)Dulles, VACelina Moving and Storage, Inc. (592)Celina, OHCrofutt & Smith Moving & Storage (646)Landing, NJDMS Moving Systems, Inc. (800)Canton, MIDMS Moving Systems of Alabama, Inc. (801)Bessemer, ALHerren’s Twin City Moving & Storage, Inc. (831)Lafayette, INDaniel’s Moving and Storage, Inc. (875)Phoenix, AZGolden Van Lines, Inc. (991)Longmont, COAtlantic Relocation Systems (1008)Sarasota, FLAtlantic Relocation Systems (1021)Houston, TXAtlantic Relocation Systems (1038)Phoenix, AZWinter Moving and Storage, Inc. (1077)Bentonville, ARImlach Group (1130)Trenton, MIImlach & Collins Brothers, LLC (1132)Irving, TXAtlantic Relocation Systems (1253)Indianapolis, INLytle’s Transfer & Storage, Inc. (1302)Tipton, PAMerchants Moving & Storage, Inc. (1401)Boise, IDAtlantic Relocation Systems (1427)Carrollton, TXNelson Westerberg (1505)Elk Grove Village, ILPrager Moving & Storage Co. (1555)Naperville, ILPaxton Van Lines, Inc. (1610)Springfield, VAAtlantic Relocation Systems (1651)Denver, COPowell Relocation Group (1657)Grand Rapids, MIReads Moving Systems, Inc. (1711)Hatboro, PAReads Moving Systems of Richmond, Inc. (1701)Petersburg, VAWalker Transfer, Inc. (2114)Kenova, WVWayne Moving & Storage Company, Inc. (2118)West Chester, PAWeleski Transfer, Inc. (2151)Tarentum, PAWm. Duggan Co., Inc. (2189)Walpole, MABekins Moving & Storage Co. (2501)Mountlake Terrace, WABekins Moving & Storage Co. (2502)Tacoma, WAPhilpot Relocation Systems (2611)Tucker, GA10 Atlas Amplifier • Winter 2012Atlas Amplifier • Winter 2012 11

World Class Commitment AwardSpring ERC“The Milton M. Hill QualityAward and World ClassCommitment are highhurdles. The agentswho clear these barsreach deep withinthemselves and theirpeople to bring out thevery best. They deservenot only recognition,but our thanks.”– Atlas Chairman & CEOGlen DunkersonUndeniableDedicationAtlas Agents Clear High Bar.Similar to the Milton M. Hill Quality Award, the Atlas World ClassCommitment Award shows a dedication to excellence that isearned over a smaller volume of shipments. The criteria covers 12critical areas, among them are customer satisfaction, estimatingaccuracy, and claims experience.Commitment to Improvement.Atlas regularly reviews its quality standards and continually refines them.This process of continuous improvement supports our agent network in theirpursuit of total customer satisfaction. Like Milton M. Hill Quality agents,World Class Commitment agents bring valuable insight to this important effort.Congratulations to the 2012 Atlas World Class Commitment Award Agents.Ace Relocation Systems, Inc. (8) - Orlando, FLAce Relocation Systems, Inc. (15) - Upper Marlboro, MDAce Relocation Systems, Inc. (43) - Kent, WAAce Relocation Systems, Inc. (64) - Elgin, ILAce Relocation Systems, Inc. (66) - Kyle, TXAce Relocation Systems, Inc. (75) - San Jose, CAAce Relocation Systems, Inc. (96) - Phoenix, AZA-1 Moving & Storage (87) - Jupiter, FLAll Star Moving Systems, Inc. (90) - Muncie, INBisson Moving & Storage Co. (272) - Westbrook, MEApex & Robert E. Lee Moving & Storage Co., Inc. (278) - Antioch, TNFinkbiner Transfer & Storage, Inc. (344) - Springfield, MOBrouwer Relocation, Inc. (406) - Sioux Falls, SDAvatar Relocation of NY Inc. (444) - Yaphank, NYCalifornia Moving Systems, Inc. (533) - Sacramento, CADiscover Moving & Storage, Inc. (539) - Great Falls, MTCoastline Relocation/Goldsboro (633) - Goldsboro, NCJackson’s Relocation Services (790) - Sedalia, MODixie Moving & Storage, Inc. (799) - Huntsville, ALEC Moving & Storage, Inc. (845) - Eau Claire, WIGellings Moving & Storage, Inc. (979) - Idaho Falls, IDGuardian Relocation Inc. (1032) - Indianapolis, INNoffs/Atlantic Relocation Systems (1039) - Arlington Heights, ILHopkins & Sons, Inc. (1102) - New Castle, DEAtlantic Relocation Systems (1148) - Anaheim, CADeVries Moving-Packing-Storage (1217) - Spokane, WAAtlantic Relocation Systems (1287) - Tampa, FLLocker Moving & Storage, Inc. (1324) - Canton, OHR. C. Mason Movers, Inc. (1362) - Peabody, MADaniel’s Moving and Storage, Inc. (1370) - Wichita, KSDaniel’s Moving and Storage, Inc. (1380) - Grandview, MONelson Westerberg (1511) - Carrollton, TXNelson Westerberg (1517) - Mableton, GANelson Westerberg (1523) - Somerville, NJNMS Moving Systems, Inc. (1533) - Simi Valley, CAPaxton Van Lines, Inc. (1611) - Sandston, VAJ. W. Cole & Sons, Inc. (1772) - Detroit, MISpirit Movers, Inc. (1818) - Sarasota, FLPrairie Van & Storage (1883) - Clive, IANMS Moving Systems, Inc. (2015) - Oxnard, CAWagoner Moving Systems, Inc. (2138) - North Canton, OHKearney Moving Service (2199) - Kearney, NEBekins Moving & Storage Co. (2504) - Pasco, WABekins Moving & Storage Co. (2505) - Yakima, WAEDC Moving Systems (2601) - Houston, TXShowtimein San AntonioIn May, the Atlas sales and marketing teamshowed relocation professionals how toGo New Places at the Worldwide ERC NationalRelocation Conference in San Antonio, Texas. Over1100 attended, including many from the military andreal estate sectors.“There was a great turnout representing a wide rangeof corporations,” says General Manager Steve Hunt, PaxtonCompanies (1614). “Not only were we able to maintain contactwith our current customers, we expanded our contact base...working with the Atlas team has produced positive results.”National Account Manager John Dulin, Alexander’sMobility Services (207), says his involvement with ERCstems from a personal commitment to the industry. “Thereare two of these shows a year, and I usually attend at leastVisitors to the Atlas booth enjoyed a little extra sizzle — a randomdrawing for a new iPad. The winner: Senior Global Mobility ConsultantSherry Yerger, Disney Worldwide Services. Josh Flatt and John Dulin,Alexander’s Mobility Services (207) with iPad winner.one,” says John. “Participationin ERC supports my professionaldevelopment...it enables me tobetter serve my clients.”“ERC is a great place to be when you’relooking for new business,” says RelocationConsultant Andrew Bridges, EDC MovingSystems (2601). “Not only is it fun to work theshow, I had my best sales month ever in August,thanks to contacts I made at ERC.”Networking with other young professionals at the YP40 mixer.From left: Sarah Whitaker, Josh Flatt & Andrew Bridges.12 Atlas Amplifier • Winter 2012Atlas Amplifier • Winter 2012 13

2012 Atlas Forum ReviewForum 45Snapshot“Challenged. Inspired. Connected.”In April, the Windy City saw a group of forward thinkersgather downtown for two days. Together, they wrote thelatest chapter in an ongoing discussion on the industry and itschallenges. The Atlas Forum, 45 years young, continues a boldexperiment in open and candid dialogue. It has never beenmore relevant than it is today.“We’re committed to bringing the kind of thinking ourcorporate clients want,” says Atlas Chairman & CEO GlenDunkerson. “And we continue to see attendance trendingupward. We’re hitting their important concerns.”“The Forum is a great place to network with others in theindustry, and a great learning opportunity,” says CorporateAccount Manager Marcia Wilson, Walker Transfer Inc. (2114).“I was inspired by the keynote speakers, particularly SteveGilliland. So were our agency’s guests.” Marcia found theForum’s theme, Go New Places, most appropriate. “We are allgoing new places in this economy.”Director of Corporate Business Development Sandi Cook,F. C. Tucker Company, was a guest of Guardian Relocation(1032) and among those attending the Forum for the first time.“I found it extremely informative about what’s happeningin the relocation industry, especially the interactive sessionon policies,” says Sandi. “Keynote speaker Carly Fiorina wasabsolutely superb.”“We expected a great event as usual,” says GeneralManager Jeremy Day, Ace Relocation Systems (62). “Weweren’t disappointed.” In particular, he found the sessionson international strategy and best practices to be a bigbonus. But the most valuable aspect, he says, is that theevent “showcases Atlas as an industry leader and partnerto our clients.”Of the 12 guests Ace Relocation Systems sponsoredat the Forum, one had this to say: “ From an HR perspective,the Forum connects me with others who are workingon the same best practices...I can find out how they aremaking a difference in their workforces.”Scan theQR Codeto seemore from2012 Forum.Mark yourcalendar forForum 46May 2–3, 2013Chicago Marriott DowntownVisit our site for updates:atlasvanlines.com/forum14 Atlas Amplifier • Winter 2012Atlas Amplifier • Winter 2012 15

Avail Move ManagementOpen the Pipeline!New plan supports growth in military moves.e can easily double our volume of military moves,”“Wsays Avail Senior Director of Military ServicesBob Ewing. “We’ll do it as a world-class SCAC manager—putting our military service in sync with our reputation forcorporate moves.”In July, Avail Vice President Phil Wahl introduced anambitious plan. It will grow military business throughoutthe year by optimizing the performance of Atlas-managedSCACs—carriers that provide service to the military.“At the end of the day, it’s our service in theresidences that drives satisfaction ratings.”- Bob Ewing, Senior Director of Military ServicesBob and a dedicated military team—Military SpecialistsMike Smith and Lisa Weiss, plus Director of Military ServicesLaurie Fellwock—are now working the plan. The concertedeffort will ensure Atlas of military business year round.Satisfaction Ratings Drive Business.“At the end of the day, it’s our service in the residences thatdrives satisfaction ratings,” says Bob. “That, in combinationwith rates, determines the volume of military moves thatcome our way.”“We monitor the performance of every SCAC we manage,”says Phil. “We make it a priority to help them meet expectationsand grow their business.”If an agent underperforms, Mike and Lisa consult directlywith them to help them measure up and make serviceimprovements. Other than objective measures, there are noguarantees of business, “We’ll do whatever it takes to competeand win,” says Phil. “Even if it means brokering services outsideour corporate network.”“The military is a very important customer,” says Bob. “Thisentire effort represents a renewed commitment to them withinvestments to improve the experience of military families—and create more opportunities for Atlas and our agents.”Q. What is SCAC?A. The Standard Carrier Alpha Code is a carrier’s uniqueidentity for doing business with U.S. governmentagencies. This includes participation in the DefensePersonal Property Program (DP3) for relocating militaryfamilies.Q. How is Atlas involved with SCAC?A. Atlas Van Lines files rates for and manages fourSCACs; it also manages 26 SCACs for Atlas agents whomove military families.Q. Why is SCAC management important?A. SCACs are individually evaluated based on surveyssubmitted by military customers. These ratings,combined with the carrier’s rates, provide the basisfor ranking carriers. Carriers with higher rankings getpreference for moves; those in the top tier can receivemilitary business year round.Avail SCAC-management processes support thecustomer’s participation in the military’s surveyof satisfaction. An incentive rewards CSRs for theparticipation of their customers; a third-party firmfollows up as well to encourage customer participation.“Top-ranked carriers consistently see a percentageof survey returns in the high thirties,” says Bob.“We’re getting there.”16 Atlas Amplifier • Winter 2012 Atlas Amplifier • Winter 2012 17

Atlas Smart MoveThe patented Atlas Smart Move Container is astar performer for small, expedited shipments,with date-specific drop-off and pickup. AtlasSmart Move answers customers across thenation from locations in the top 35 metro markets.Containers in ConcertAtlas Smart Move Plays to Enthusiastic Crowds.People moving smaller shipments know aboutthe advantages of Smart Move from Atlas. Thecontainerized service delivers coast-to-coast in tendays or less. Goods travel inside a patented AtlasSmart Move Container that provides 262 cubic feetof secure, weather- and water-resistant storage.The container is ideal for shipments of about 3,500pounds or less that must move quickly.“Smart Move offers a smart option for both thecustomer and Atlas,” says Smart Move NationalSales Manager Todd Russell. “This past summer,when van availability was stretched, Smart Moveincreased our capacity to serve an expandedmarket. Customers found Smart Move to be areliable alternative for moving quickly.”Getting the Container OutBut there’s another side to Smart Move, says Todd.And people everywhere are discovering howuseful the Atlas Smart Move Container can befor all kinds of applications.“Atlas agents are involved in their communitiesin all sorts of ways— food drives, charitycollections, emergency relief,” says Todd. “Everytime our container goes out, it gets noticed.It’s good advertising.”An Agent’s AdvantageBesides the obvious benefits to customers, SmartMove offers a distinct advantage for Atlas agents.“Having a containerized option can differentiate anAtlas agent,” says Todd. “Customers expect choices.Agents who put Smart Move in concert with van lineservice set themselves apart. Just having the optionopens the door to new business.”“Coast to Coast, 10 Days or Less”ProCamps for Young AthletesJuneDwayne Wade (Ft. Lauderdale, Florida);Larry Fitzgerald (Phoenix, Arizona);Phillip Rivers (San Diego, California)JulySam Bradford (Norman, Oklahoma)AugustDwight Howard (Orlando, Florida)PGatour.com Greenbrier ClassicJuly 5 - 8White Sulphur Springs, West VirginiaPGA ChampionshipAugust 9 - 12Kiawah Island, South CarolinaSUMMER TOUR20122012 Ryder CupSeptember 27 - 30Medinah, IllinoisCEOs & Movie StarsALL SUMMERRelocations NationwideFEMA: Class one Disaster ReliefDates and Locations TBD“Wherever and whenever people need help”Community EventsVariousUSAWatch for aNew Lookcoming forSmart MoveContainers –being introducedat Atlas Convention.The Atlas Smart Moveentourage crosses thecountry with outstandingperformances at all kindsof venues. Look for AtlasSmart Move to appearat an event near you.18 Atlas Amplifier • Winter 2012Atlas Amplifier • Winter 2012 19

Atlas CanadaNorthernSUCCESSAtlas Canada to MarkYears!No Stranger in Your Home.Over 3,000 Atlas Canada associates have undergone thoroughcriminal background checks and carry photo IDs. No other vanline in Canada provides this assurance of safety and security.celebration is taking shape north of the U.S. In 2013,A Atlas Van Lines (Canada) Ltd. will mark 50 years inbusiness, a span that has seen it become the leadingvan line in the provinces.“When our founding fathers decided to open inCanada, it was simply about having representationhere to serve the North American continent,” saysAtlas Canada President Bob Clark.Good things have happened since. Today, Bob saysAtlas Canada’s volume almost exceeds that of two of itsrivals combined. The company performs 43 percent ofall moves for the federal government, and maintains atotal market share just shy of 50 percent. This enviableposition is no accident.“In 2000, we determined our future depends onearning the right to advance,” says Bob. “We wouldearn that right with a focus on the customer — andpersuasion through involvement.”One partnership in particular offers a good exampleof how Atlas Canada has advanced. In 1995, real estatecompany Royal LePage chose Atlas as the exclusivelyrecommended van line for its 3,700 agents. Today,Royal LePage maintains an agent network of 14,000professionals in 600 locations across the country.“As we celebrate half a century in 2013, it will be ourprivilege to help Royal LePage celebrate their 100 yearsof success,” says Bob. “Many assume that becauseCanada and the U.S. share a common language, weshare a common culture,” says Bob. “To the credit ofAtlas’ leadership, they understand there are differences.This has given us an advantage over companies runfrom outside the country.”“A lot of things have gone right for us. But the biggestreason for our success is our people. I’ve been in theindustry 35 years, and I can say with total conviction thatour managers, employees, agents and van operators arethe best. Their average tenure is nearly 20 years...someof our agents have 50 years. We’re the can-do van line,because of our people. We owe every one of them,past and present, our thanks.”National Garage Sale Day.In 2010, Atlas joined client partner Royal LePage inone of the most ambitious charity outings in Canada’shistory. Atlas continues to support this annual eventwith transportation and storage. Proceeds benefit theWomen’s Shelter Foundation, which is working to putabuse of women and children “out of commission.”Atlas Canadais founded.Atlas Canadamarks 25 yearsin business!Royal LePagechooses Atlas asthe exclusive vanline for its agents.Atlas determinestheir futuredepends onearning the rightto advance.Atlas Canadamarks 50 yearsin business!22 Atlas Amplifier • Winter 2012Atlas Amplifier • Winter 2012 23

Cornerstone Relocation Group®Centralized ServiceDelivery Teams forCareer & FamilySupportInternational MovesThe Benefits of Keeping It All Under One Roof:Home FindingAgentsTemporaryHousingImagine building a house without a contractor. Insteadof one person to manage the process, you work directlywith each subcontractor. You spend a lot of time givingdirection to the plumber, framer, electrician, etc., hopingthey will work together, within your budget and schedule,to meet your objectives. However, you will likely end upwith a house that is over budget, behind schedule, and waybelow your expectations. A better idea would be to use acentralized approach (in this case, a contractor) to ensureservices are performed on time, within budget, and to yourexpectations. Such is the case for centralized service deliveryon international moves.International moves can be complicated, with manymoving pieces. From global freight forwarding to languageand acculturation training...from visa and immigration issuesto home sale, home finding and expense management...amosaic of intertwining services calls for careful management.Working in multiple time zones across different continentsmakes the process even more challenging. Trying to deliverservices in a decentralized fashion from multiple regionsoften results in inconsistent service delivery. And it can be anightmare for the client who must manage a disparate groupof regional contacts, each working in a separate silo with theirown processes and procedures.A centralized service delivery that includes a robusttechnology infrastructure for international moves offersmany benefits not seen with decentralization, including:• Simplified accountability: client questions can beanswered with a phone call or email to a single pointof-contactwho is knowledgeable about all aspects ofthe relocation program.• Superior service: consistent, efficient service deliverymeets or exceeds the client’s needs.• Better collaboration: a unified service team encouragesteamwork and engages employees.• Flexible staffing: shifts in workload, including scaling-upfor strategic initiatives, are easily accommodated.• Access to subject matter experts: expertise is readilyavailable from a concentrated knowledge base and acentral repository of client-related items.• Shared learning: knowledge shared among staffmembers results in process improvements.• Executive management support: if an issue escalates,an executive is available to address the situation.• Uniform metrics: common standards and methodologiesallow for proper measurement and evaluation of results.• Cost savings: eliminating redundancies and sharingresources results in cost savings which can be passedon to the client.DestinationServicesResponsiveness to client needs, no matter when or wherein the world a need may arise, is key to the success of acentralized approach. Through the use of flexible schedules,smart phones and 24/7 access to web-based applications,centralized service teams can maintain a high degree ofresponsiveness to clients and with service providers aroundthe globe.HouseholdGoodsKeeping service delivery for international moves “underone roof” translates into cost savings and efficiencies for theservice provider, as well as positive results for clients. Theseinclude cost reduction, improved employee morale andperformance, increased service quality, and long-term clientsatisfaction.26 Atlas Amplifier • Winter 2012 Atlas Amplifier • Winter 2012 27

SHRM 2012SHRMVisitorsGo NewPlaces.TMBooth Team Enjoys SuccessDirector of Human Resources David Hardy, MeggittPolymers & Composites, was the lucky winner of theiPad3 drawing. “It’s light and convenient for carrying onbusiness trips for email and internet use...I just love it!”Photo: Andrew Bridges, EDC Moving Systems (2601),David Hardy, Ann Burkart, Alexander’s Mobility Services(215), John Donovan, Ace World-Wide (24).Want to know what it means toGo New Places?Scan the QR code to learn more!SHRM“was a greatexperience for me —I couldn’t be morepleased.”— Randy Durham, National Account Rep.,Kwick-Way Transportation (1347)“SHRM was a great experience for me—I couldn’t be morepleased,” says National Account Sales RepresentativeRandy Durham, Kwick-Way Transportation (1347).As a former HR professional, Randy is familiar with the event.But this year was his first as a vendor. Of the prospectivecustomers he met in the Atlas booth, some were less thansatisfied with their current move provider.Others had grown to the point of needing aformalized relocation program.“I’m working through the leads now, and Iexpect to gain several new clients from myexperience at SHRM,” says Randy. “I’m a happyAtlas camper.”“I enjoyed the chance to talk with prospectiveclients and find out what their potentialrelocation needs might be,” says Vice President and GeneralManager Wayne Dennis, Nelson Westerberg (1517). “I alsoliked working with my fellow Atlas agents. It was good toconnect with many of the fellow agents in the Atlas familywho help us serve our customers.”“My first few follow-up calls resulted in a nice booking fora global automotive manufacturer, as well as a couple ofpossible RFP opportunities,” says Corporate Account ManagerTracy Barker, Weleski Transfer (2151).The Atlas booth provided a learning opportunity for Directorof Human Resources David Hardy, Meggitt Polymers &Composites (whose good fortune included winning one ofthe prize drawings). “I was not aware that Atlas worked withcorporations to formulate a plan and develop a corporaterelocation proposal,” says David. “Atlas takes much of theadministrative work from the company by getting to know thespecifics of the company’s moving policy and adapting theirservices accordingly.”Atlanta, June 24-27 – More than 13,000 relocation professionals gathered for the annual SHRM conference andexpo. A well-organized and polished Atlas sales & marketing team engages those looking to “Go New Places.”Sage Advice: Do it!If you’ve wondered what the SHRM event mightmean for you, Tracy has some simple advice:“Do it! SHRM is not like many other eventswhere attendees are looking for thatgiveaway item or a chance to win your raffleitem. These folks really do want to talk withyou and learn about your services and howyou can help them.”30 Atlas Amplifier • Winter 2012Atlas Amplifier • Winter 2012 31

Atlas WorldNews and InformationDear Top Sales Producer,I look forward to seeing you at Dove Mountain...it will be fabulous!JackSales $2,500,000 or moreSales $1,000,000 to $2,499,9992011-2012 President’s Club WinnersSalesperson Agent1 James W. Cole, Jr. J.W. Cole & Sons, Inc.2 Gary Louderback Ace World-Wide Moving & Storage3 Don Hill Alexander’s Mobility Services4 Ken Niesner Specialty Moving Systems, Inc.5 Tim White Imlach Group6 Richard Clarke Ace Relocation Systems Inc.7 Michael Quigley Ace Relocation Systems Inc.8 Dennis Sorhagen Crofutt & Smith Moving & Storage9 Greg Koehlinger Nelson Westerberg10 Fred Paxton, III Paxton Van Lines, Inc.11 Larry Lammers Ace Relocation Systems, Inc.12 Chris Wing Powell Relocation Group13 Ken Imlach Imlach Group14 Keith Morse DMS Moving Systems, Inc.15 Steve Delane Alexander’s Mobility Services16 Jennifor Acosta Ace World Wide Moving & Storage Co.17 Richard Meyer DMS Moving Systems, Inc.18 Michael J. Boone Lytle’s Transfer & Storage, Inc.19 Thomas Philbin Nelson Westerberg20 Wayne Curtis Comtrans Ltd.21 Jay T. Maynard Walker Transfer, Inc.22 Gregg Imlach Imlach & Collins Brothers, LLC23 John Dunlin Alexander’s Mobility Services24 Michael Donnelly Wayne Moving & Storage Company, Inc.25 Wes Wodka Specialty Moving Systems, Inc.26 Donna F. Gann Nelson Westerberg27 Bob Akers Nelson Westerberg28 Bob Fox Atlantic Relocation29 Julie Cibelli Nelson Westerberg30 Mark Smith Avatar Relocation of NY Inc.31 Chet Grisso Alexander’s Mobility Services32 Chris Lechner Alexander’s Mobility Services33 Carrie Corless Ace Relocation Systems, Inc.34 Roger Sorhagen Crofutt & Smith Moving & Storage35 Randy Durham Kwik-Way Transportation Co.36 Eric Manfredi Weleski Transfer of Cleveland, Inc.37 Ronald Grove, Jr. Merchants Moving & Storage, Inc.38 Tucker Espie Dedicated Transport Service, Inc.39 David Frank Alexander’s Mobility Services40 David Hillemann Advance Relocation Systems41 Denise Della-Dora Alexander’s Mobility Services42 David M. Zerda Alaska Terminals, Inc.43 Robert McGowen Roadrunner Moving & Storage44 Ross Buckley Aleander’s Mobility Services45 Janet Hodge Nelson Westerberg46 Steve Westerberg Nelson Westerberg47 Chris Jones Apex & Robert E. Lee Moving & Storage Co., Inc.The Ritz-Carlton at Dove Mountain, Arizona will welcome the2013 meeting of the Atlas President’s Club. Atlas hosts theevent each year to recognize and reward sales people whoachieve at least $2.5 million in qualified bookings betweenJuly 1 and June 30. Those who reach $1 million receive a $200gift certificate. New members receive a ruby lapel pin (sapphirepin for crossing the $2.5 million threshold). Congratulations!Innovation Puts Atlas inInformationWeek 500.In February, PVO Hubert Powell (809) completedone million miles of safe driving, earning theAtlas Safe Driving Award. A 19-year veteran withAtlas Van Lines, Hubert works for City Transfer& Storage (630). Pictured with him are VicePresident and Owner Bart Lassiter (left) andOperations Manager Patrick Swartz (right).For the second time, Atlas World Group has earned a place inthe top 250 of the InformationWeek 500. It is also Atlas’ fourthconsecutive appearance in the list of 500 companies thatrepresent the most innovative use of technology in businesstoday. The announcement came at the InformationWeek 500Conference in September.Atlas earned inclusion for the strength of moveAtlas,a free mobile app (Apple and Android devices) whichprovides convenience for moving quotes, packing tips, andshipment tracking.“It’s an honor to be recognized,” says Vice President andCIO Michael Neeley, Atlas World Group. “But more important,it shows our technology efforts are making a difference. We arecontinuously refining the tools to help customers Go New Placesand to experience their very best move with Atlas.”32 Atlas Amplifier • Winter 2012 Atlas Amplifier • Winter 2012 33

Atlas World News and InformationAgencyMoves intoNew FacilitySilver Eagle Relocation Services, Inc. (408) has moved itsoperations from Carson City, Nevada, to 6640 Echo Avenuein Reno, Nevada.On August 21, agency staff officially welcomed visitors witha ribbon-cutting and tour of their new offices and warehouse.The new location features 30,000 sq. ft. of secure, climatecontrolledstorage with sprinkler and alarm systems.“A majority of our clientele are located in the Reno-Sparksarea,” says President Richard Wenschlag. “Our new locationallows us to provide more timely service and reduce costs.”A Chamber of Commerce representative holds the ribbon asthe Silver Eagle Relocation team officially opens for businessat their new location. From left: Principal Richard Wenschlag(orange shirt), Principal Shelli Wenschlag, Office ManagerMariah Sanford, and General Manager Dan Cooper.The annual Shriners Fest in Evansville, Indiana, is known for its crowd-wowing air show. For the last two years,Atlas has hosted the pilot safety briefings in the Atlas headquarters boardroom. Marketing Specialist AaronChenoweth snapped this picture of the happy acrobats. “Both the pilots and those behind the scenes commentedon their appreciation of Atlas’ sponsorship,” says Aaron. “These meetings are usually held in a cramped corner ofa hot airplane hangar.” The event took place the first week in June.Macy Movers Steps Upfor CMSATheCalifornia Moving & Storage Association benefited fromthe assistance of Macy Movers (1364) in April. The Atlas agenttransported materials for the California Moving & StorageAssociation’s convention in Sparks, Nevada.“It’s a tradition my father started years ago,” says MarkMacy, agency president. “He would pick up the supplies insouthern California and deliver them to the convention sitethe day before it started. He felt by doing it for free that noneof the other member movers could beat his price.”Says CMSA President Stephen J. Weitekamp: “MacyMovers has been a longtime member of our association,and has continued to lend a hand by transporting conventionmaterials for over fifteen years.”Mark adds the tradition has been interrupted only once.“The convention was held in Maui a few years ago, and wedidn’t have a truck going in that direction.”DMS to the Rescue!DMS Moving Systems (800) unleashed afundraiser in June to benefit Pet OwnershipEducation Team (POET), a nonprofit agency thatsaves homeless pets in Michigan. Animal lover and DMS BusinessDevelopment/Account Executive Alex Meyer organized and promotedthe event with the help of friends, email, Facebook and Twitter. Peoplebrought donations of cash and pet supplies to Champps Restaurant inLivonia, Michigan. In return, they received chances in a raffle for prizesdonated by local merchants, as well as refreshments courtesy of DMS.The event brought in almost $400 — plus enough dog and cat food andsupplies to fill an SUV. The proceeds will help provide spaying, neutering,and basic care services so cats and dogs can find good homes.“When I dropped off the money and supplies, I learned the directorhad just given the last two bags of food to a foster family,” says Alex.“Our donation couldn’t have come at a more critical time.”34 Atlas Amplifier • Winter 2012Atlas Amplifier • Winter 2012 35

Atlas World News and InformationTop HonorsGo to ImlachImlach Group (1130) has earned top honors froma major global relocation company. The Atlasagency outperformed transportation providersthroughout North America, Central America,the Caribbean and South America to become“America’s Transportation Provider of the Year” for TheMIGroup.Vice President of Sales Tim White accepted the award in April atTheMIGroup’s Worldwide Partner Network Awards in Stockholm,Sweden. “Considering their stringent commitment to quality, and thecaliber of their provider network, it’s an absolute honor to be recognizedby TheMIGroup,” says Tim. Pictured with Tim (center) are: Vice PresidentEMEA Debbie Clack, TheMIGroup; Vice President Supply ChainManagement Dwayne Waldrop, TheMIGroup.Student Employee ReceivesIndustry ScholarshipMove Management Coordinator Sarah Esche is getting an educationboost, thanks to the Moving & Storage Institute, the philanthropic armof the American Moving and Storage Association (AMSA).Sarah received an email message earlier this year from Atlas HumanResources about the availability of MSI scholarships. The grants helpdeserving students pursue their education for the improvement of theindustry. So, she submitted an application. She was notified in May thatshe would receive $2,000 for tuition assistance.“I was excited when the letter came,” says Sarah. “I’ve been workingtwo jobs, which is difficult when you’re carrying 18 college hours. Now Ican quit one and place greater focus on my education.”Sarah will keep her job with Avail Move Management. She plansto graduate in the fall of 2013 with degrees in accounting and finance.“I want to make my career in accounting...I would welcome anopportunity to stay with Atlas.”Atlas Awards$12,000in ScholarshipsAtlas is pleased to congratulate the recipients of thecompany’s college scholarships for the 2012-2013 academicyear. Three students each receive $4,000 to offset the costsof tuition and books.“Education is crucial to our industry and to the world,”says Atlas Chairman and CEO Glen Dunkerson. “Atlas isproud of our families and students who pursue highereducation. They aspire to make a difference, and we wantto help.”Atlas World Group Chairman’s Scholarship: AlexandraMarquis, daughter of Tom Marquis, IT, Atlas Canada.Alexandra is a senior majoring in psychology at the Universityof Guelph in Ontario, Canada. Any child of a full time employeeat any Atlas World Group Location in the U.S. or Canada mayapply for this award.Atlas World Group President’s Scholarship: RachelPuckett, daughter of Kyle Puckett, Transportation Services,Atlas Van Lines in Evansville. Rachel is studying English atTrinity University in Texas. She is a junior. Any child of a fulltime employee at an Atlas World Group company mayapply for this award.Atlas Van Lines Professional Van Operator Scholarship:Grace Morgenstern, daughter of Steve Morgenstern,Alexander’s Mobility Services, Inc. Grace is a junior atCalifornia State University in Fullerton. She is studying childand adolescent development and early childhood education.Any child of an Atlas-qualified professional van operatormay apply for this award.How Awards Are Determined: Eligibility requires acumulative GPA 3.0 or higher (4.0 scale) and full timeenrollment as a junior or senior in an accredited university.Winners are selected randomly from qualified applicants.Alexandra MarquisRachel PuckettGrace Morgenstern36 Atlas Amplifier • Winter 2012 Atlas Amplifier • Winter 2012 37

Atlas World News and InformationKeep our service men andThe entire Atlas family wishes to express gratitude and appreciation to the courageous men and women who serve our country in the armedforces. In particular, we ask you to keep the following employees and members of our agent families in your thoughts and prayers.Atlas AssociateFarrell AllsupCindy AthertonRoger BabbittMeredith BaggettSteve BaileyEd BeanRichard BlandRick BrimleyCarroll BrittellRon BowmanFrank BuddClyde ByrnePhyllis CainJoel CohenLarry “Doc” CriquiVivan DaoFred FallaNichole DykeBob EwingMichael FazioBonnie FirstRaisedDebra HodgsonThomas W. HoffaJim HoughKelly HowardGreg HurleyMary JohannesGina JonesPatrice JonesRick KasterPat KellyCarolyn KimbrelAudrey KingslandTeresa KintopJane M. KiserDavid LedfordService MemberClayton MounceJeffrey AthertonKevin LacyWesley RuedlingerWilliam B. BaileyJessie BeanElliot TimmsDon AllredColten PowellClayton PowellRonny BowmanRich BowmanSteve BuddBrian CummingsDavid LynnAaron PierceBrett D. CriquiRichard Daniel JoynerJoseph Hue NguyenRyan DeCosteJames L. ShadeEric AldenRobert SzeligowskiJason SzeligowskiAstacia AndersonJason HodgsonKeith W. HoffaJeff HoughWayne HowardJustin HarpelKirk LinderJames Hobby IIIRyan M. JonesDawn LinkRaymond KasterJessica KasterJustin CaseyBrooke JamesMark JamesKenneth Clifford MontrossJohn KintopKyle M. KiserMark LedfordRelationshipSon-in-lawSonBrother-in-lawNephewSonSonNephewSon-in-lawGrandsonGrandsonNephewNephewNephewStepsonNephewNephewSonHusbandUncleGrandsonBrotherNephewNephewNephewDaughterSonSonSonHusbandNephewNephewStepsonSonDaughter-in-lawSonDaughter-in-lawSonDaughterSon-in-lawCousinHusbandSonBrotherAtlas Associate PositionVan Operator, Daze Transfer & Storage, Inc. (723)Claims Representative, HeadquartersPresident, NMS Moving Systems, Inc. (1533)Move Management Coordinator, AVAILNational Account Sales Manager, Nelson Westerberg (1517)Van Operator, Ace Transfer & Storage Co. (1406)Central Planner, Specialized Transportation Group, HeadquartersVice President & General Manager, Mountain States Moving & Storage Co., Inc. (1451)Customer Service, Ace Relocation Systems, Inc. (75)General Manager, Lee Moving & Storage (1317)President, Myers Transfer & Storage Systems, Inc. (1450)General Manager, Ace Relocation Systems, Inc. (15)Executive Assistant, Ace Relocation Systems, Inc. (62)Van Operator, Metropolitan Van & Storage, Inc. (1418)President, Kansas Van & Storage Criqui Corporation (1286)Administrative Assistant, AWG InternationalPresident, Falla Cartage & Movers (8570)Shipment Auditor, Rating & Distribution Services, HeadquartersSr. Director, Government Business, HeadquartersVan Operator, Imlach Group (1130)Administrative Assistant, Discover Moving & Storage, Inc. (539)Customer Service Representative, Atlas CanadaWarehouseman, Collins Brothers Moving Corp. (547)Residential Sales, Ace Relocation Systems, Inc. (66)Sales Coordinator, Guardian Storage, Inc. (1012)Van Operator, Ace Moving & Storage, LLC (1407)Sales, Reads Moving Systems of Florida, Inc. (1724)Mail and Supply, HeadquartersVan Operator, Daze Transfer & Storage, Inc. (723)Operations Manager, Kaster Moving Co., Inc. (1240)Van Operator, Crofutt & Smith Moving & Storage (646)CSR, AVAILInventory Specialist, Cornerstone Relocation, LLCRevenue Accounting, Ace Relocation Systems, Inc. (62)Moving Consultant, Atlantic Relocation System (1148)Safety Manager, Ace Transfer & Storage Co. (1406)women in your heart.Atlas AssociateAtlas Associate PositionShannon MartinRevenue Accounting, Ace Relocation Systems, Inc. (62)Christa McCrawCredit and Collections, HeadquartersGail McDowellSupervisor, Safety Department, HeadquartersAngie MattinglyAnnie MejiasJack MierTammy MillerPatricia MirandaPam MoesnerFrank MorenoImelda NavascaCarole OvertonDavid O’BrienKen NiesnerBeverly RockholdBeverly RolphGinny RoyerTim RuddleTheresa RussellJohn ScottChris ShippLynn SkillmanRobert StannardRex StierhoffJerry TallentMonique TennisonSue TonkelSteve WarnerTammy WarrickMike WathenChristie A. WilletCindy & Barney WintBelynda WoodruffDebbie WrightRobert WrightService MemberMichele MathewsTom E. EvansTyler McDowellMatthew McDowellCasey McDowellDustin MattinglyMason CruzJack A. MierVirgil I. Ebrecht, Jr.Jose HerreraAlex TrinidadDavid BetzJason CarlisleJesse SellersTracy OttoJason WeintraubJoshua WeintraubBruce OvertonKevin O’BrienMelissa RiegerJared MountJoshua MountEric RolphJason RoyerJason HendrixJustin MayerSteven WashechekJustin ScottKristopher ScottNicolas MelloMatthew O’MalleyMatthew StannardJacob T. StierhoffKen LanningStarr Love-PhillipsNichalos A. TuckerTimon DavisJoshua ShawScott WathenJoseph E. WilletJesse WoodsEthan WoodsBarry WoodruffLacie BarelaLacie BarelaRelationshipSisterSon’s FatherNephewBrother-in-lawNephewSonSonSonBrotherSon-in-lawNephewNephewSon-in-lawSon-in-lawSisterBrother-in-lawNephewSonSonGranddaughterSonSonSonSonSon-in-lawStepbrotherBrotherSonSonNephewNiece’s HusbandSonSonSon-in-lawNieceSon-in-lawSonNephewSonSonNephewNephewHusbandDaughterDaughterAgency Dispatch/Canadian Coordinator, STG Group, HeadquartersRelocation Coordinator, Collins Brothers Moving Corp (547)Van Operator, Imlach Group (1130)A/R Senior Coordinator, HeadquartersWest Coast Receptionist, Ace Relocation Systems, Inc. (62)Administrative Assistant, HeadquartersOperations Manager, Ace Relocation Systems, Inc. (66)Claims Manager, AWG InternationalPresident, Affordable Transfer & Storage Company, Inc. (338)Van Operator, Collins Brothers Moving Company (547)President, Specialty Moving Systems (1811)Corporate Counselor, Home Moving & Storage (1111)Credit/Collection Analyst, HeadquartersCustomer Service Manager, Ace Transfer & Storage Co. (1406)Operations Manager, Read’s Moving Systems of Richmond, Inc. (1701)Bookkeeper, Roush Moving & Storage, Inc. (1773)Director, Region 1 RSG, HeadquartersGeneral Manager, Ace Relocation Systems, Inc. (25)President, Discover Moving & Storage, Inc. (539)Operations Manager, AMJ Campbell Florida (423)Van Operator, Superior Mobility Services, LLC (1902)Operations Manager, Affordable Transfer & Storage Company, Inc. (338)Revenue Accounting, Ace Relocation Systems, Inc. (62)Operations/Dispatch Manager, Guardian Relocation, Inc. (1040)Vice President, Warners Moving & Storage (2144)Customer Service, Ace Relocation Systems, Inc. (43)Retired, IT, HeadquartersMaintenance, HeadquartersFinancial Planning & Reporting (Cindy), Atlas Terminal (Barney),HeadquartersAccounting Department, Ace Transfer & Storage Co. (1406)Sales Coordinator, Atlantic Relocation Systems (1427)Sales, Atlantic Relocation Systems (1427)These names arethe individuals whohave been brought toour attention. Pleaseemail any additionsto Linda Ellington atlinelli@atlasworldgroup.com.The Amplifier publishes thisshow of appreciation inevery issue.38 Atlas Amplifier • Winter 2012 Atlas Amplifier • Winter 2012 39

Atlas World News and InformationTracksJoining the WebAgents Get “QuickStart” for Internet MarketingQuickStartallows Atlas agents toobtain a basic website,easily and affordably.The program supportsAtlas’ ongoing drive tohelp every agent leveragethe power of the Internet.

Trackssincerity) that prompted us to opt for Atlas Van Lines.On the scheduled date for packing, Scott Marconi, Driver/Supervisor, arrived on time with three colleagues. They werevery courteous and friendly; and they did an exceptional jobin packing and loading our household goods, makingaccommodations as requested or as necessary. The handlingof our household goods in Newport News was even moreimpressive. A member of Mr. Marconi’s crew had becomeill, and the delivery, unloading and placement of ourbelongings had to be accomplished by Mr. Marconi and oneother person. Although having to work into the hours ofdarkness, Mr. Marconi and his colleague did not becomefrustrated but retained their sense of humor; and theycontinued to work diligently, efficiently, and expertly with fewbreaks. I have never seen two people do such a remarkablejob under such demanding conditions. Mr. Marconi and hiscolleagues are professional, competent, hard-working,no-nonsense relocation employees. The wit and keen senseof humor they continually displayed are valuable assets. Bothmen are superior representatives of Ace Relocation Systemsand Atlas Van Lines. This was easily the best move we everexperienced.My wife and I would not hesitate to use Ace RelocationSystems/Atlas again in the future, nor would we hesitate torecommend them to relatives, friends, and acquaintances.Respectfully,Dr. John F. BalesRE: Mel Smith, Terry Poorbaugh and Charles RacinePaxton Van Lines, Inc. (1610), Springfield, VAMy wife and I used Paxton to move from Bethesda, MD toCharleston, SC in late March and early April. Our move couldnot have gone better – it was seamless and professionalfrom day one. Customer feedback is important and we wantyour company to know about the professionals within yourorganization we came to know.First there is Mel Smith. Mel kicked off the process bycoming to our condo in Bethesda and pricing the job. You arelucky to have someone like Mel presenting the face of yourcompany as a first impression. Integrity and professional arethe terms that come to mind with that first impression. Welater learned that Mel’s estimate was within 100 lbs. for a sixton move. Please pass on to Mel our sincere thanks and100 percent customer satisfaction.The complete customer satisfaction rating continues withTerry Poorbaugh who handled the scheduling and paperworkpart of the move through the actual movers – Chuck Racineand his two helpers. They were always on time and overdelivered on our expectations and timeline. This team workedflawlessly to meet our deadlines.We will most likely have to move again in the next twoyears, and you will have a repeat customer with us. It goeswithout saying that we will continue to speak the praises ofPaxton whenever we get the opportunity to do so. Again, wecan’t express how satisfied we were with the movingexperience and the professionalism of the staff.Please pass on our compliments to the above individualsand our endorsement for your company.Sincerely,Claudia and Ed Vogel, Jr.RE: Chris Jones, Christine Bald and Larry WilsonApex & Robert E. Lee Mvg & Stg (278)Antioch, TNI just wanted to express my sincere appreciation for the jobyou and your team did on Jill Green’s move. With theemotions of moving away from Franklin and starting anew life in Arkansas following her husband’s death, yourattention to making her move seamless and as stress free asmoving can be made all the difference. She has stated overand over during the past few weeks that she couldnot believe how nice and easy the move had gone and howyou had personally gone out of your way to ensure it allwent smoothly.Your packers, your driver (Larry Wilson) and yourloaders/unloaders were extremely polite, courteous,considerate and in general, just very nice and extremelyprofessional.Thank you very much for your personal attention to hermove. Your level of professionalism and caring for hersituation throughout the move was just unbelievable. Weso appreciate you being willing to work with her on logistics,timing, pricing, flexibility on which pieces of furniture andhousehold goods were moved.Overall, I just cannot believe how smoothly the move wentand I do believe that it was directly related to how you andChristine handled it all. Just unbelievable.Thank you again. I enjoyed getting to know you throughthe transaction and I would highly recommend you to anyoneon a move/relocation. Please feel free to use me as areference and I am more than happy to talk with folks onyour behalf regarding relocation services…etc.I look forward to maybe meeting you in person at somepoint in the future.Jon M. BillingtonChief Accounting OfficerNEWAsurionRE: Mike McCarthy, William GiffenGolden Van Lines Inc. (991)Longmont, COMike, as you may remember, in mid-April, my husband, Brad,and I were relocated with Tri-State, through your company,from Gillette, WY to Westminster, CO.I wanted to take a moment to commend your staff on thequality of their work throughout the move. Bill and his crewwere extremely conscientious in their work and continuallychecked with me to see if I was satisfied with the progressionof the move. Having never been moved professionally before,I was a bit apprehensive about the whole process and morethan a little bit concerned about the safety of some of ouritems. Bill assured me they would do their very best to seethat all items arrived safely in Colorado. While we still havenot unpacked everything, we have yet to find anybreakage, so we are optimistic that will be the case withall of our belongings. I can see, as professional movers,these gentlemen have unique sets of skills and they needto be congratulated on a “job well done.”Furthermore, I would like to mention Ken and Jeremy fromSMS. These gentlemen worked diligently to see to itthat all of the taxidermy, artwork, pool table, etc., all made itsafely to our new home. Their job was no small task, either,since they had to create several crates for the animals andartwork, tear down and put together a pool table, etc.They definitely went “above and beyond” to see to it thateverything was packed safely and securely. In addition, theywere extremely pleasant when asked to help out whereverand whenever they were needed. It was indeed a pleasure towork with them.Lastly, I would like to express my sincere appreciation forthe coordinated effort from both crews for executing a safeand successful move for the safe. My utmost concern was fortheir safety and I could see, after they began to relocate it, thatthese crews were definitely the “ones for the job!”Thank you for providing quality and caring professionalsfor our move, who managed to make a large undertaking, notonly successful, but as pleasant as possible. Since both youand Mr. Rey (SMS) made the effort to come to our home onmoving day, it is evident to me that you both take an activeinterest in not only the job to be done, but in those who areon the “front lines.” Thank you again.SincerelyJanet G. (J.J.) HansonRE: Daniel Snyder, Jr.DMS Moving Systems, Inc. (800)Canton, MII wanted to tell you about an amazing experience I had usingyour company to move us from California to Indiana.I have heard the horror stories about things going wrong,showing up late and broken stuff when people move longdistances. We did NOT have these issues but actually had avery smooth and inspiring move provided by your companyand Dan Snyder, our driver.The communication was flawless from Dan’s first calland text to me. Our whole family was on vacation when themove started and this communication put us at ease whilenot being at home to oversee the move. We came homeand found that they had picked up everything we had askedand left what we had asked them to leave. The place wasin good order and with a little clean up, we were ready tosell the house.The professionalism on how we were treated both byyour staff and also Dan and his crew (James and John), wasimpressive. As a matter of fact I will try to replicate this workquality myself. I was treated with respect and with integrity.The unpacking in Indiana was above par also. They hadthings in the right rooms fast and without incidence. Weanticipated that we would have to stay in a hotel for over aweek, but because of Dan’s organization, we only had to staythere for 3 nights and were able to move into our home. Aswe unpack I find that there is nothing missing and nothingbroken. My wife and the whole family are impressed.I am not a person who usually takes the time to give goodfeedback, but I think that Dan Snyder’s behavior deserves it.I hope you have many people like Dan. It is people like himI would want to help me complete difficult tasks as movingacross the country is.Thank you for sending me a good one. Please tell Danthank you again (I told him many times).Thank you,Peter KrugerRE: Laura Connelly, Smart MoveEvansville, INAce World-Wide Mvg & Stg (24)Cudahy, WII wanted to tell you and your company how pleased I waswith my whole move experience with you. From the first callI made to you and initial contact with the sales person to thefinal drop off and pick up of the storage vaults, my experiencewas just as you described to me and went very smoothly.When I was researching and planning our move, I had adifficult time deciding what company to use. I found no credibleinformation out there that I put my faith in regardingyour company and service. So, once I made the decision togo with your company, I worried a lot about all that could gowrong. How incredibly pleased and surprised I am today thatthe entire process was just as you described to me, and noneof my items arrived broken, (I did my own packing, however)which means that you handled my four vaults carefullyduring shipment.Your flexibility of sending out more vaults than I initiallyrequested but only being charged for what I used was whathooked me on using your service. And even though I didnot completely believe it at the time, you really did onlycharge me for using the four vaults even though youdelivered five. Awesome!The only negative was that you guys put your own lockson the vaults after I had my own locks on them. We had toscramble to find a tool to cut the locks off so we could get thevaults open. Considering all that could have gone wrong andall that I worried about, it was a fairly insignificant issue.I could add more positive feedback regarding you andyour driver’s willingness and attempts to work with us onour schedule. I would be interested in providing a customertestimonial if you are interested. That’s how pleased andimpressed I am with you and your company. Thank you!Kind Regards,Rodney Tobianski48 Atlas Amplifier • Winter 2012Atlas Amplifier • Winter 2012 49

Atlas World GroupP.O. Box 509Evansville, IN 47703PRSRT STDU.S. PostagePAIDEvansville, IN 47708Permit No. 13522013 CalendarJANUARY 20131 New Year’s Day – U.S. & Canada Closed17-18 Atlas Sales Training, Phoenix, AZ23-24 AWG Board of Directors Long Range Planning Meeting, Austin, TXFEBRUARY 201311-12 Atlas Sales Training, Evansville, INMARCH 20133-6 AMSA 2013 Annual Education Conference & Expo, Atlanta, GA14-15 Atlas Sales Training, Phoenix, AZ17-21 Exhibitor Show, Mandalay Bay Convention Center, Las Vegas, NV21-23 Mid-America Trucking Show, Kentucky Expo Center, Louisville, KY22-23 Families in Global Transition Conference (FIGT), Silver Spring, MD29 Good Friday – Canada Offices closedAPRIL 20138-9 Atlas Sales Training, Evansville, IN16-18 Global Shop, McCormick Place, Chicago, ILMAY 20131 AWG Board of Directors Meeting, Chicago Marriott Downtown, Chicago, IL2-3 46th Annual Atlas Forum, Chicago Marriott Downtown, Chicago, IL14-19 CMSA 95th Annual Convention, Fess Parker’s Double Tree Resort, Santa Barbara, CA15-17 Worldwide ERC National Relocation Conference, Manchester Grand Hyatt, San Diego, CA19-22 American Association of Museums (AAM) Museum Expo, Baltimore Convention Center, Baltimore, MD20 Victoria Day – Canada Offices closed27 Memorial Day – U.S. Offices closedJUNE 201313-15 The Great West Truck Show, Las Vegas Convention Center, Las Vegas, NV16-19 2013 SHRM Annual Conference & Expo, McCormick Place Convention Center, Chicago, IL22-25 HCEA Annual Meeting, Austin Convention Center, Austin, TXwww.atlasvanlines.com