2005 Winter Amplifier - Atlas Van Lines

Hurricane ReliefThe Atlas commitment– integrity, quality, solutions–is fundamentally a promise of service.Sometimes that commitment calls for action beyond the regular scope of business. We share here asampling of the scenarios that have unfolded recently throughout the Atlas organization, just a partof the many efforts undertaken by compassionate people in the service of others.Living the CommitmentAtlas Responds to PeopleNelson Westerbergof Illinois (1505)During the final days of August the U.S. suffered ahorrific natural disaster. Hurricane Katrina laid wasteto the coastal areas of Louisiana and Mississippi, resultingin the deaths of approximately 1,200 people and thedisplacement of 200,000 people from their homes. Theincident provoked a massive outpouring of aid across thecountry and record-breaking donations of money, goods,and services for storm victims. It was inevitable that Atlas,a recognized force for transportation, would help those inneed cope with nature’s force.The opportunity to help came in an unusual way toMike Boone, Vice President, Bean Moving & Storage inHattiesburg, Mississippi (385). The day after Katrinamade landfall, Mike received a call from Harry Kurtz withMobility Resource Associates (MRA) in St. Clair Shores,Michigan. Harry offered the use of a fully equipped,commercial kitchen built into a 48-foot trailer. Mike,who works in Tipton, Pennsylvania called John Clayton,operations manager in Hattiesburg. John got in touchwith the Red Cross and, yes, the kitchen was needed.Walker Transfer in Huntington,West Virginia (2114)Atlas World Group HeadquartersThe people at MRA stocked the truck and sent it south.At the same time, White’s Moving Service in Florence,Alabama (1592) delivered a truckload of food andsupplies to Bean, which helped meet immediate needsof employees, their families and friends. John and hisemployees were without power and many were involvedin emergency relief operations. They met the mobilekitchen in Collins, Louisiana and went to work preparingand serving meals. “I guess we served between 12,000and 15,000 people in Collins,” says John.Meanwhile, friends of Harry organized a food drive atthe Gross Point Yacht Club in Ann Arbor, Michigan andMike got in touch with Atlas Van Operator Gerardo Hintonwho was on his way from Ann Arbor to Texas. Gerardohad room for the donated food, enough for 4000 moremeals, and he picked it up and delivered it to Hattiesburg.For John and his employees, living through theexperience has been an emotional time. “I have to givecredit to my fellow employees,” says John, “and to Mikeand Harry, and all who continue to help us. I lived throughHurricane Camille, but there is no comparison to Katrina.Some of my employees have lost everything.”John says he believes things like Katrina happen for areason, and he looks toward the future with hope. “Thishas brought all of us together,” says John. “What I wantmost now is for all of us to stay together.”You may have read about Maryland residents Jackie,Melissa and Jenna Kantor in People Magazine. The threesisters — ages 14, 11 and 8 — garnered national attentionfor their work to help kids taking refuge in the HoustonAstrodome. They started Project Backpack with a goalto collect one thousand new or gently used backpacksfilled with goodies. Their father created a web site(www.projectbackpack.org) to assist and the responsemushroomed. In about a week the drive had amassedover 5,000 backpacks. But the effort neededtransportation help.“A national account client apprised us of the need,” saysDick Thornton, Director of Operations with SecurityStorage in Raleigh, North Carolina (1852).“Our CEO, Doug McGrath, phoneda vendor partner, Victory Packaging,and they agreed to donateshipping boxes.”Security sent a truck for loadingand the cartons completely filled a53-foot trailer. Security employeeArt Royster drove, making threedrops in Louisiana before completingdelivery in Houston.“We wanted to do this for theright reasons,” says Dick. “Not forany notoriety, but because peopleneeded help.”“What you see on TV can’t begin to describe thereality,” says John Scott, Director of Region I, AtlasRelocation Services Group. “It’s unbelievable.”In the first few days after Katrina made landfall inLouisiana, John and his fellow Atlas employees collectedgoods for storm victims. Likewise, John and his wife,Debbie, solicited donations from friends in their soccerleagues. On Saturday, September 3, John and Debbieloaded about 5000 pounds of goods in two vehiclesand drove to St. Tamany Parish in Covington. But Johnwas unprepared for the magnitude of the devastationthey saw.Walker Transfer inHuntington, WestVirginia (2114)Atlas World GroupHeadquarters inEvansville, IN2 Atlas Amplifier Atlas Amplifier • Winter 2005 3

Hurricane ReliefBean Moving & Storage in Hattiesburg, Mississippi (385) Bean Moving & Storage in Hattiesburg, Mississippi (385)Gerardo Hinton picks updonated supplies to deliverto Bean Moving & Storagein Hattiesburg, Mississippi (385)An Atlas trailercarrying 15,000pounds of donatedsupplies for theRed Cross headssouth to the gulfcoast alongside emergencyvehicles.“After that first trip down, it was needed and veryworthwhile to go back in,” says John.Throughout that week, Atlas employees and localsoccer families conducted full-scale drives to collect itemsrequested by the Red Cross, from nonperishable food,bottled water and diapers to insect repellent, toothpasteand first aid supplies.Meanwhile, the folks at Walker Transfer in Huntington,West Virginia (2114) were joining the effort.“After John and Debbie made the trip over Labor Day,they called to tell us how badly the people downthere needed help,” says Gerri Walker, Principal andOperations Manager.The Walker team relayed the request to their networkof friends. Soon area schools, churches and businesseswere chipping in.“It was amazing how fast everything came together,” saysMarcia Wilson, Account Manager. “At one school, four girlsorganized a bake sale and raised $147 in one day.”Coincidentally, the wife of a recently relocated executive,whose family hailed from Louisiana, contacted Gerri andsaid she wanted to send supplies to a clinic in Baton Rouge.The lady brought in goods that filled five wardrobe cartons.On September 10, Gerri and her husband, Ron, drove toEvansville to deliver the 8,000 pounds of donated supplieswhich included chain saws and 1,000 bottles of water.At Atlas Headquarters they offloaded onto a trailerdestined for Louisiana. On September 12, with the helpof Larry Terrell and his team at Northlake Moving &Storage in Covington, Louisiana (1535), the 15,000pounds of goods were distributed to people in need bythe Red Cross.In Kansas City, Missouri, McCormack-Payton Storage& Moving (1380) and the Wayside Waifs animal shelterpartnered for the sake of man’s four-legged friends.“The people at McCormack-Payton were very nice andvery generous,” says Jenny Brown, Public Relations Managerwith the shelter. “We called and asked for a truck, andwithin a matter of hours they delivered a trailer to us.”The shelter’s five-day appeal netted 26,000 pounds indonated food and supplies. McCormack-Payton’s SteveGreen transported the trailer of goods to a distributionpoint in Vancleave, Mississippi.McCormack-Payton also said ‘yes’ to Van OperatorChris Bugler when he requested underwriting for thetransport of supplies for Catholic Charities. The Atlasagent donated fuel and cartons, while Chris and helperMark Lutgen supplied the manpower and delivered thegoods to the Houston area.Ace Relocation Systems of Florida (8) assistedOrlando Priority Healthcare to deliver donations ofbottled water and supplies into the New Orleans areawith the help of Northlake Moving & Storage inCovington, Louisiana (1535).The people at Action Moving & Storage in WestMonroe, Louisiana (138) stepped into an emergencyrole to take diverted shipments and assist fellow Atlasagents in Baton Rouge and Covington. Action donatedboxes to the American Red Cross and helped the relieforganization relocate the contents of shelters to longertermfacilities for evacuees.Nelson Westerberg of Illinois (1505) facilitated adrive to collect school supplies for displaced storm families.The company coordinated collections among five schoolsin Libertyville and routed a truck to pick up the donations,enough to fill half a trailer. These were added to thepallets of food items collected by Nelson Westerbergemployees. Van Operator Joe Nosek took the schoolsupplies to Baton Rouge; food items were delivered to aUnited Way warehouse.Red Cross volunteer SandyBorske observed a need she wasespecially qualified to help meet atthe evacuee camp in Marietta,Georgia. She talked to her husband,Mitch, General Manager withNelson Westerberg of Georgia(1517). The Atlas agency deployeda 45-foot trailer and cartons tothe camp to serve as temporarystorage and suitcases for thepeople taking refuge. In addition,Nelson Westerberg assisted MustMinistries, a church-affiliatedoutreach, with donations of foodand a shuttle service to keepsupplies moving to those in need.This story continues on Page 32Atlas People RespondWhen concerned citizens in Van Nuys, California organized a collection ofrelief supplies, transportation failed to materialize and donations languishedon sidewalks. Media coverage caught the attention of Jon Levine, President,JBL Moving & Storage (1230). Jon partnered with Bean Moving &Storage (385) to underwrite a truck. Bean Van Operator Dave Toschevolunteered to haul. Along with five trucks donated by Wal-MartCorporation, the effort delivered 250 pallets of supplies to storm victimsin care of a United Way warehouse in Lafayette, Louisiana.In Newburgh, Indiana, parishioners at St. John CatholicChurch collected enough supplies to fill a 50-foot trailer.Tom Shetler, President, Shetler Moving & Storage (1830)in Evansville, Indiana, helped arrange the use of Atlasequipment to transport the goods. It was delivered toHouston on September 9. Catholic Charities worked incooperation with the Red Cross to distribute the items.McCormack-Payton Storage & Moving (1380)4 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 5

Robert R.C. MillerRuth Lankfordof AtlasTraining,pictured herewith Bob,served withhim at Atlasfor ten years ashis secretary.RobertR.C.Miller1925 - 2005Robert R.C. Miller joined Atlas in 1971 as ExecutiveVice President and General Manager. In 1974, he wasnamed President and Chief Operating Officer, andin 1980 he was appointed Vice Chairman of the Board.Before he retired from Atlas in 1987, Bob had uniquelyearned the respect and admiration of the Atlas family forthe warm, humorous, and gifted man he was.“Mr. Miller was a wonderful person to work for,” saysRuth Lankford, Atlas Training, who served as his secretaryfor ten years. “He was ‘Mister Atlas’...demanding, hardworking,and totally devoted to the company. And hehad a great sense of humor...he made work a lot of fun.”Bob was instrumental in bringing hydroplane racing toAtlas and to Evansville, where it is still a centerpiece of thecity’s annual Freedom Festival. Ruth remembers a funnyincident that happened early in her boss’ hydroplaneinvolvement, a story that he enjoyed telling especiallybecause the laugh was at his own expense.“Before Evansville had ‘Thunder on the Ohio’ there werehydroplane races in Owensboro, and Mr. Miller had a VIPparking pass for the pit area,” says Ruth. “One day he waslate to the event and a gate worker told him he’d have topark elsewhere. Mr. Miller protested, ‘But I’m the Presidentof Atlas Van Lines!’ The worker replied, ‘I’ve already hadthree of those today,’ and they didn’t let him park there!”“Thinking back, I may have been one of thoseimpostors,” says Atlas Chairman and CEO Mike Shaffer.“Dennie Lynn, Senior Vice President, Transportation,Relocation Service Group, may have been another.”Mike recalls meeting Bob in California, shortly before he(Bob) would assume his leadership role with Atlas. “He wasa great guy, a true gentleman,” says Mike. “He was nice toeveryone, regardless of their position or title. And he had agift for remembering people. He could go into a room of20 strangers and years later still recall their names.”Bob’s passion for hydroplane racing led to a friendshipwith Chip Hanauer, who drove the Atlas Van LinesUnlimited Hydroplane from 1982 to 1984. Chip says hefirst met Bob at a social gathering in Evansville.“I thought the guy must be phony...no one is sooutgoing and friendly,” says Chip. “But he proved mewrong. Bob was one of the most genuine, kind andwarmhearted people I have ever known. He was alsoone of the funniest.”Chip recalls the time he and Bob visited San Francisco’sNob Hill on a publicity outing. They encountered a fellowwho, they surmised, was hallucinating on LSD.“The man was marveling at the wonderful things he wasseeing in a license plate, and he wanted to show us,” saysChip. “So Bob politely stooped to look at the plate andengaged him in conversation for several minutes. That wasBob. He was open to anyone. He justseemed to truly love human beings.”“I first met Bob in Spring 1979, when Iinterviewed with him and O.H. Frisbie atthe Forum on Moving in Detroit,” recallsNorm Gee, retired Atlas chairman andCEO. “Bob was instrumental in me beinghired as Vice President of Finance andCFO. It proved to be the best careerdecision I ever made.”“After Bob retired, it was my pleasure to hire him forconsulting work,” says Norm. “In recent years, Bob and Iand (Atlas agent) Tom Shetler would have lunch togetherregularly. Bob never knew a stranger, and most times hedidn’t get to eat even an eighth of his meal because hewas up shaking people’s hands.”Tom Shetler became acquainted with Bob thirty-someyears ago at the Atlas Convention in Acapulco. “Bob Millerwas one of the nicest people I have ever known,” says Tom.“...HE HADAGIFTFORREMEMBERING PEOPLE.HE COULD GO INTO AROOM OF 20 STRANGERSAND YEARS LATER STILLRECALL THEIR NAMES.”MIKE SHAFFERCHAIRMAN & CEOATLAS WORLD GROUP“And he was extremely bright–he graduated from theUniversity of Nebraska at age 18.”Tom remembers that, among Bob’s many talents, he wasthe perfect host, taking pains to ensure every person wasmade to feel welcome and appreciated. “I always thoughtthat Bob could have been Chief of Protocol for the U.S.Government,” says Tom.In 1987, Bob resigned his management position as ViceChairman of the Atlas Van Lines Board of Directors. Afterhis retirement, he served as a consultantand assisted with the organization ofthe annual conventions and the Forumon Moving. He also served as Chairman,Director, and Executive CommitteeMember of the Household GoodsCarrier Bureau.Bob shared his gifts with many in hiscommunity, including Boy Scouts ofAmerica, Metropolitan EvansvilleChamber of Commerce, Evansville Industrial Foundation,and the Rotary Club of Evansville, which recognized himwith the Paul Harris Award and the Rotary Civic Award.Bob passed away on June 12, 2005. He waspreceded in death by his wife of 57 years, Kappy KelloggMiller, in 2001. He is survived by his wife, Lois Ligon Miller;sons David and Robert and their families; fourgrandchildren; two stepchildren; two step-grandchildren;nieces and nephews.6 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 7

Cover StoryBelow:Below, Left:Richard Arneson, Chief Technology Officer, Atlas World Group, pitches in during“Dress-down Day,” an Atlas fundraiser to benefit the United Way.Through a dedicationto service, Atlas and its employees actively support their communities and those in need.Marian Weilert Sauvey, Sr.Vice President, General Counsel & Secretary, is seen here onthe putting green. Marian and Bill Travelstead,Vice President, Operations (STG), servedas co-chairs of the United Way charitable event at Atlas.In the not too distant past, people whostudy the dynamics of the transportation andlogistics industries saw Atlas as one amongseveral names jockeying in a domestic marketdominated by a few larger players.As recently as 1995, Atlas Van Lines wasthe fifth-largest domestic transporter ofhousehold goods.Atlas...a recognized forceRevenue (Millions of Dollars)$1000$900$800$700Revenue00 01 02 03 04 05851.0 827.0 757.9 765.9 860.5 911.0In 2005 Atlas will generatemore than $900 million in revenue.These numbers include an estimated 27percent share of the domestic corporaterelocation market. Atlas serves morethan 80 percent of Fortune 500firms and more than 2,900 nationalaccounts in the U.S. and Canada.Today, the Pictureis Quite Different.Atlas now stands as a recognized force in therelocation arena, a provider of considerablepresence known for diverse capabilities.“According to industry statistics, Atlas Van Linesranks as the third largest van line overall and thesecond largest carrier of household goods,” saysJim Stamm, Atlas President and COO.With more than 800 agents and affiliatesworldwide, Atlas World Group companiesrealized $869 million in revenue in 2004,including more than 139,000 U.S. shipmenttransactions. And this year the company is ontrack to exceed $900 million in revenue. Thisrepresents a doubling of the Atlas World Groupannual revenue from operations of just ten yearsago. “We can be proud of our growth,” says Jim.“Not only does it speak to the success we havemet in the market, it validates our commitmentto service excellence and testifies to our sharedvision for worldwide leadership... a leadership wehave aptly demonstrated in the domestic nichefor corporate relocation.”In 2003, Atlas Van Lines provided transportationfor 27.1 percent of all domestic corporatemoves, an impressive share of this important marketsegment. Atlas serves more than 80 percent ofFortune 500 firms and more than 2,700 nationalaccounts in the United States. Atlas Canadaextends services to another 200-plus nationalaccounts and boasts market share numbersapproaching fifty percent in several categories.Communicatinga Strategic VisionThe recent banner years for Atlas are nosurprise to those who have helped craft thecompany’s growth strategies. In 2002, thecompany reintroduced itself to the market witha more broadly positioned brand representingservices for global relocation, logisticsand travel.“All along we have been responding tothe needs of our clients with the addition ofproducts and services that answer their requests,”8 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 9

Cover Story“IT’S NO ACCIDENTTHAT ‘QUALITY’HOLDS THE CENTERPLACE AMONG OURCORE VALUES...”MIKE SHAFFERCHAIRMAN AND CEOATLAS WORLD GROUPsays Sr. Vice President & Chief Marketing OfficerGreg Hoover. “Our expansion of the Atlas brandwas a logical step to bring the perception ofAtlas World Group into alignment with thereality of who we had become.”What Atlas had become was a highlydiverse family of companies dedicated tothe transportation of people, products andlifestyles—and sharing core values of integrity,quality and solutions.“Sometimes, the best thing you can do foryour customers is to remind them of all youcan do,” says Greg. “For us, that simply becamea matter of effectively communicating thatAtlas comprises a complete range of relocation,transportation and management services.We represent a true, single-source solution.”Quality: Linchpin of Success“It’s no accident that ‘quality’ holds the centerplace among our core values,” says Chairmanand CEO Mike Shaffer. “It is the engine thatdrives continuous improvements in serviceand, we believe, our most essential tool forcompetitive advantage.”The Atlas quality ethic is unlike any otherin the transportation industry. The Atlas BoardThe Atlas Mission“To become the leading worldwide marketer and provider of qualityspecialized transportation, distribution and relocation services tocorporate clients, the general public, and government agencies througha network of superior agents, while providing excellent shareholder value.We consider added value to the customer as our primary advantageand reject economies achieved by diminished service or integrity.”of Directors, which sets policies and proceduresat the highest level of the organization, iscomposed of Atlas agents to ensure that thecompany answers the “real world” needs ofthose it serves.“Agent ownership is fundamental to ourbusiness,” says Mike. “Atlas agents themselvesset the priorities. They are the people who areresponsible to the customer—and responsiveto the customer.”The fruits of quality are evident in solidgrowth. But several other measures substantiatejust how deeply quality runs throughout theAtlas organization.Again this year, Atlas has earned the Questfor Quality Award sponsored by LogisticsManagement magazine. And, according to itsown stringent internal criteria, Atlas this yearrecognizes 46 agents with the annual Milt HillQuality Award—the most to earn this ultimatedistinction, tying with 2003.Atlas continuously assesses ways to improvequality. “This year we became the first domesticvan line to implement labor screening for allpermanent new-hire laborers and rider-helpers,”says Mike. “This policy gives our customers onemore assurance of quality.”What’s more, the company has addeda technology standard to its quarterlymeasurements of agent quality.“This new standard helps ensure our agentsare taking advantage of the very best tools forenabling superior customer service,” says Mike.Exercising CitizenshipWith so much evidence of success, one mightbe tempted to think that Atlas entrepreneursand employees have little time for anything butgenerating income. But numbers do not tell thewhole story of what Atlas really is.“At its core, Atlas is a company dedicatedto serving others with integrity, quality andsolutions,” says Jim Stamm. “This dedicationalso takes the form of being responsive not onlyto our customers, but to the special needs ofothers in our communities.” For examples, Jimpoints to the recent outpouring across the Atlasfamily to aid storm victims on the Gulf Coast(see page 2); the Swim Across America event inNew York that raised over a million dollars thissummer for cancer research and treatment(see page 34); the Habitat House that Atlasemployees built last year; Atlas Headquarterssuccessful United Way campaigns; and to theongoing support of the military being carriedout in a number of ways by employees(see page 30).“I’ve heard it said that you make a living bywhat you get, but you make a life by what yougive,” says Jim. “I am proud to say Atlas—as acompany and as individuals—practices goodcitizenship. I believe that makes us successful inthe best sense of the word.”“THIS DEDICATION [INTEGRITY, QUALITY, SOLUTIONS]ALSO TAKES THE FORM OF BEING RESPONSIVE NOT ONLYTO OUR CUSTOMERS, BUT TO THE SPECIAL NEEDS OFOTHERS IN OUR COMMUNITIES.”JIM STAMMPRESIDENT AND COOATLAS WORLD GROUPMake that “Eight Straight”For the eighth consecutive year—and for the ninth timein ten years—Atlas is proud to have again earned theQuest for Quality Award sponsored by LogisticsManagement magazine.This award is the industry’s most esteemedmark of excellence. More than 2,000 buyersof transportation services ranked providerson five performance criteria. Thoseresponding in the Household and HighValue Goods category selected Atlas forexcellence based upon:• on-time performance• value• information technology• customer service• equipment & operations.“Atlas is pleased to accept this prestigious honor onbehalf of its agents, employees and customers who help make Atlas thewidely recognized transportation choice for integrity, quality and solutions.”- Jim Stamm, Atlas President and Chief Operating Officer10 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 11

Milt Hill WinnersMILTON M. HILL QUALITY AWARDFORTY-SIXEARN THE EMBLEMOF EXCELLENCEThe entire Atlas family is proud to honor this year’s Milton M. HillQuality Award winners. Their uncompromising commitment tothe highest quality standards further the reputation of Atlas as aservice provider of integrity, quality and solutions.Since this award was founded in 1996 it has been awarded a totalof 10 times to 71 Atlas agents. This year, 46 agents have earned thisdistinction, tying with 2003 as the highest total.2004 -2005 MILTON M. HILLQUALITY AWARD WINNERSMILTON M. HILL QUALITY AWARDWINNERS MUST MEET THE FOLLOWING:1. Superior Warehouse Rating.Recipients earn a score of 90% or higher in random inspections thatmeasure impression, organization, security, and risk management.2. Hauling Excellence Award.The criteria for this award include, among other things, customersatisfaction with the driver and a minimum of $750,000 in revenue.3. World Class Commitment.Agents must meet or exceed tough standards in twelve areasthat cover customer satisfaction, business process efficiencies, claims,and safety.4. Shipment Involvement.Agents must participate in a minimum of 175 shipments to beeligible for the award.A.Walecka & Son, Inc. (155)West Wareham, MAA-1 Metro Movers – Omaha (251)Omaha, NEAce Relocation Systems, Inc. of Florida (8)Orlando, FLAce Relocation Systems, Inc. (15)Jessup, MDAce Relocation Systems, Inc. (25)Long Beach, CAAce Relocation Systems, Inc. (62)San Diego, CAAce Relocation Systems, Inc. (64)Elgin, ILAce Relocation Systems, Inc. (66)Kyle, TXAce Relocation Systems, Inc. (75)San Jose, CAAdvance Relocation Systems (59)Baltimore, MDAlexander’s Mobility Services (207)Tustin, CAAlexander’s Mobility Services (208)Hayward, CAAlexander’s Mobility Services (210)Portland, ORAlexander’s Mobility Services (215)Bloomington, MNAlexander’s Mobility Services (216)San Diego, CAAlexander’s Mobility Services (217)Nashville, TNAtlantic Relocation Systems (1021)Houston, TXAtlantic Relocation Systems (1148)Anaheim, CACalifornia Moving Systems, Inc. (533)Sacramento, CACelina Moving and Storage, Inc. (592)Celina, OHCity Transfer & Storage Company (630)High Point, NCCollins Brothers Moving Corporation (547)Larchmont, NYCrofutt & Smith Moving & Storage (646)Landing, NJDMS Moving Systems, Inc. (800)Canton, MIDMS Moving Systems ofAlabama, Inc. (801)Birmingham, ALDaniel’s Moving & Storage, Inc. (875)Phoenix, AZGuardian Relocation Inc. (1032)Indianapolis, INHome Moving & Storage Co., Inc. (1111)Columbus, OHImlach Movers, Inc. (1130)Trenton, MIImlach & Collins Brothers, LLC (1132)Irving, TXMabey’s Moving & Storage, Inc. (1415)Rensselaer, NYMcCormack-Payton Storage & MovingCompany, Inc. (1380)Grandview, MOMerchants Moving & Storage, Inc. ( 1401)Boise, IDNelson Westerberg of Illinois, Inc. (1505)Elk Grove Village, ILNelson Westerberg of Texas, Inc. (1511)Carrollton, TXNelson Westerberg ofNew Jersey, Inc. (1523)Somerville, NJPaxton Van Lines, Inc. (1610)Springfield, VAPowell Relocation Group (1657)Grand Rapids, MIReads Moving Systems, Inc. (1711)Hatboro, PARoadrunner Moving & Storage (1740)Houston, TXSpirit Movers, Inc. (1818)Sarasota, FLStonehocker Moving & Storage, Inc. (1876)Davenport, IAWagoner Moving Systems, Inc. (2138)North Canton, OHWalker Transfer, Inc. (2114)Kenova, WVWeleski Transfer, Inc. (2151)Tarentum, PAWinter Moving and Storage, Inc. (1077)Bentonville, AR12 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 13

BDS WorldwideThe five-star FourSeasons Resortat Manele Bayon the southernshore of Lana’i,Hawaii comprisesnine buildings ona terraced, cliffsideterrain. FromAugust throughOctober BDSWorldwideorchestratedan efficientsolution for acomplex logisticalchallenge.BDS WorldwideFive-Star Solution:BDS helps ready luxury resortFinding your way to paradise is one thing. But findinga way to furnish paradise is another thing entirely.Over a ninety-day span beginning in August, BDSWorldwide orchestrated a logistics solution for one of theworld’s most enticing destinations, the five-star FourSeasons Resort at Manele Bay on the remote southernshore of Lana’i, Hawaii.“This is one of the most complex challenges we have evermounted,” says Bill Dickerson, Director of Installations. “It’slike putting together a thousand-piece puzzle while someof the pieces keep moving.”The project scope under normal circumstances wouldbe daunting, with 200 luxury rooms plus common areasrequiring ready-for-occupancy furnishing within a narrowtime frame. Add to that the complications that accompanypulling together an inventory from multiple internationalpoints of origin, plus the constant attention required tocue a thousand-plus pieces so delivery and installation areas efficient as possible. But perhaps the biggest hurdle isthe location itself.BDS crews unload containers from the barge that travelsweekly from Honolulu.“Seclusion is a big part of what makes the resort soattractive,” says Bill. “But it is also a big part of what makeslogistics so demanding.”Bill says that everything is first shipped to a warehouse inLos Angeles. From there it is parceled into rooms andloaded into 20-foot sea containers. The total job comprises70 such containers.“At Honolulu the containers are transferred fromsteamship to a barge that makes a weekly trip to the portat Lana’i,” says Bill. “There is no warehouse on the island,and we can only stage three containers at a time. So wemust take extra care to cue them in the right order.”At destination, BDS crews are assisted by a select team oflocal workers. Deliveries require extensive dollying and handmaneuvering across the terraced, cliffside grounds. In thefinal stage, BDS crews perform complete installation of TVs,artwork, mirrors, case goods, furniture and bedding tomake rooms ready for occupancy.Synchronized Information SystemsTo perform the physical aspect of the project, BDSmaintains tight control over the information that affectstimes and events.“The complexities of this project required that weupgrade our information systems,” says Stephanie Brown,Vice President, BDS Operations. “As a result, our systeminterfaces with the client’s system through a daily filetransfer that informs both of us. An efficient system forsharing and using information is vital.”Stephanie says that BDS and Four Seasons beganworking together about three years ago. “Our relationshiphas become a partnership, with BDS providing a resourcefor complete logistics solutions including freightmanagement, warehousing and installation.”Currently BDS is serving Four Seasons on a variety ofhospitality projects involving both new construction andrenovation—and is bidding on several more. Four SeasonsDesign and Procurement has listed BDS as a preferredvendor on its web site, a recommendation producingleads to other quality-conscious hospitality clients.“We work well with Four Seasons in that ourcommitment to service excellence fits their need,”BDS Project Supervisor Steven Dickerson receives inventory,a daily task that involves an accounting for the contents of5 to 7 containers.BDS Project Supervisor Jeff Brittingham reviews handling andplacement details with crew members.says Stephanie. “When we take a project on, we do so withthe full commitment to work through all the little wrinklesand deliver according to our client’s trust. In the process wehave earned the respect and trust of their other vendors.All of this contributes to our mutual success.”14 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 15

Specialized Transportation“Atlas STG wasa big part ofour success inintroducing ournew brand,Fourth & Towne,in New York andChicago,” saysBeth Smith,Planner, GAPSpecializedTransportationGroup.Watch it like a Hawk.Treat it with Kid Gloves.Atlas STG Shows Resourcefulness and ResponsivenessWhile people are giving thanks on the fourthThursday in November, retailers are apt to offer anextra prayer for the following day. That Friday is traditionallythe busiest shopping day of the year and a bellwether forthe Christmas season.“We’re delivering approximately 55 truckloads to540 locations in just a little over a month, in time forThanksgiving,” says Mark Smith, Specialized TransportationConsultant with A. Walecka & Son (155).Mark and his team are working with Atlas STG toroll out 3,000 high-end display tables for Talbots, a nationalspecialty retailer, cataloger and e-tailer of apparel, shoes andaccessories. He says a lot of thought goes into planning.How much time is required to load? How much space isneeded? What is the most efficient routing? And whatissues, as yet unknown, will surface after the job starts?“We have to keep a solutions mindset and be ready forchallenges as they occur,” says Mark. “For instance, it is likelythat our trucks will not fit in about ten percent of thestores, and we will have to create a shuttle or improvisesome other means to deliver inside.”Creativity is a fundamental requirement of AtlasSTG agents and staff, who have learned to expectthe unexpected.“Customers look to us as a partner, as one who will bringthem better ideas,” says Director of Fleet Operations PhilWahl, Atlas STG. “We never know what the next challengewill be, so we have to be ready to think creatively and comeup with options.”For example, the launch of a cosmetics line atOld Navy required delivery to 840 locations within fifteencalendar days.“The solution came together with a combination ofcorporate fleet operators and Atlas agents workingtogether to serve regions from strategic distributionpoints,” says Phil.As in the scenario Phil describes, creativity is often theresponse to a ticking clock. The store fixture business is,by its nature, deadline driven.“I realize sometimes we press our vendors so hard that itis challenging for them to react,” says Beth Smith, Planner,GAP Specialized Transportation Group. “Atlas STG does agood job of giving us options on how we can achievewhat we want.”Gary Louderback, Vice President of Special Products forAce World-Wide (39), is not a stranger to deadlines. Lastyear he and his team coordinated approximately 5,000shipments to stores across the country, including locationsfor Ralph Lauren, Calvin Klein, Lane Bryant and Catherine’s.Gary says the van operator meets the installers atdestination in nine of ten deliveries.“Sometimes it’s ‘hurry up and wait, then hurry upand get it there’,” says Gary. “We realize the client has littlecontrol over the situation, so we do our best to relieve thestress for them. We just try to be user-friendly, to help ourin Store Fixtures Logisticscustomers serve their customers.”But speed is only one aspect of service; added valuerepresents another dimension of importance to retailers.“Customers appreciate a one-stop shopping experience,”says Gary. “When they call, they trust we can handlewhatever they need.”On a recent nationwide rollout for Fleetwood Fixturesand Kate Spade, Ace World-Wide van operators set bedsaccording to a floor plan, put bed covers and pillows inplace, and completed the job by placing peonies in a vase.Adding value is a strategic point of differentiationfor Frank Dethlefsen, President of Suncoast Moving &Storage (1271).“As a customized, specialized hauling entity, we donot compete against freight companies,” says Frank.“We provide what most freight companies can’t, or won’t,such as air ride suspension, inside delivery, and delivery onspecified times and days.”Frank joined the Atlas family in May of this year to growhis SP business, which caters to fast-growing retailers.Among his clients are Chico’s FAS and its brands: Chico’s,White House|Black Market, and Soma by Chico’s. Franksays he and his clients work as partners. He makes it a pointto visit the job site to gain insight for the proper evaluationof a project and to educate his team members.“We serve the best interest of the retailer,” says Frank.“When they build a new store, they want more controlover the process. We work with them to set timetablesand we give them the confidence that delivery will takeplace as scheduled.”If there is one overriding work ethic throughout theAtlas STG network, it is perhaps best described by Mark:“There’s no secret to making deadlines...you just watch itlike a hawk, treat it with kid gloves, and stay on top of itbeyond belief.”Store fixtures play animportant marketing roleby presenting merchandisein an attractive andappealing manner.Today’sfixtures incorporate materialsand design sensibilities thatmake them akin to finefurnishings. Atlas STGpad-wraps every piecefor protection.New OrleansMuseumAtlas STG and A-1 Moving RescueMuseum Contents in New OrleansHurricane Katrina’s wind and waterwas a battering ram of destruction. In thedays that followed, flooded areas facedanother danger. Without power and airconditioning, indoor humidity levelswere unchecked. Mold was a creepinginsult to injury and a particular threat tothe historic antebellum homes andmansions that grace New Orleans.Many of these homes are like museums,elegantly appointed with precious furnishingsand artwork. Professionals are workingto save the contents of these homes.A-1 Moving & Storage (87) in Jupiter,Florida and Atlas STG have joined theeffort to provide solutions for transportingwater- and mold-damaged items fromseveral homes and at least one museumto a restoration facility in Chicago.Mold presents a packing challenge.Workers who handle mold-damageditems must wear masks and suits.Wrapping items to be airtight can preventthe spread of spores, but because themold fungus thrives in warm and dampconditions, the wrapping must beperforated to allow items to “breathe”during transit.“We are using climate controlled trucksto prevent problems that can be aggravatedby humidity,” says David Hillemann,Director of Business Development withA-1. “Keeping cooler air circulating helpsto inhibit the growth. And, of course, anoverriding concern is to get damageditems to the destination for restorationas quickly as possible.”16 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 17

Red Ball InternationalRed Ball InternationalAtlas Subsidiary AdoptsPowerful New TechnologyRed Ball International Brings RFID to Military Shipments“Using RFIDtechnology, wecan enable ourcustomers totrack not onlytheir completeshipments, butitems withinshipments, withtotal reliability,throughout theentire chain ofcustody,” saysRed BallInternationalPresidentDave Hope.You’re probably familiar withthe benefits of bar codingand scanning. Now there is a newtechnology called Radio FrequencyIdentification (RFID) that offersexciting advantages for inventorytracking and control. Atlas subsidiaryRed Ball International has becomethe first in the moving industry toadopt RFID technology with theintroduction of a proprietary systemcalled “Global Move Security” (GMS).In its first application, GMS is bringinggreater security to the internationaltransportation of household goodsfor military customers.The GMS system employs RFIDtags, electronic chips about the size ofa pin head, embedded in labels andattached to shipment items, cartonsand containers. When the shipmentpasses through dock doors equippedto read the tags, the data—includingprecise arrival and departure times—are reported to the GMS server. Thedata is compared to the informationoriginally captured at the time ofpacking to verify that all items inthe shipment have made it to thenext location.The information is then madeavailable via the Internet to authorizedparties for tracking, a process similar tothat employed by FedEx and UPS.The process is designed to eliminatethe potential for errors that can occurwith manual data entry.“Using RFID technology, we canenable our customers to track notonly their complete shipments, butitems within shipments, with totalreliability, throughout the entire chainof custody,” says Red Ball InternationalPresident Dave Hope.By identifying where in the chainof custody an item disappears, thesystem prevents arbitrary charges tothose who are not responsible. And, itmay be that the mere presence of thesystem, which is plainly indicated onshipments marked “electronicallymonitored by RFID,” will add a levelof deterrence in the same wayhome security signs provide a levelof deterrence.RFID technology represents animportant investment designed toprovide significant dividends in qualityand reliability. One big advantage ofRFID is the ease with which tags canbe read. Radio scanners do not haveto be as close to an item as opticalscanners do, so the reading of datais more efficient. Another plus isthe amount of data that a chip cancontain, providing important detailabout an item.“The customer benefits fromtightened security and more accurateshipment tracking,” says Dave.“Ultimately the customer gains morecontrol and the reassurance that theintegrity of his or her shipment isprotected. This improves serviceperformance and in turn adds tovalue for the customer.”Red Ball International helpedpioneer the GMS system in cooperationwith the Defense Department’sPhoto courtesy of RFID Global SolutionSurface Deployment and DistributionCommand (SDDC), RFID Decisions,LLC and RFID Global Solution, Inc.The SDDC evaluated the system intests of shipments originating orterminating in Germany and theUnited States.As an early adapter of RFID, Red Ballis in good company. Wal-Mart, BestBuy and Gillette are among thecompanies taking an active interest inRFID technology. The GMS systemrepresents a new application, however,one with possibilities for muchwider use.“We are excited about the eventualapplication of RFID for our private andcorporate clients as well,” Dave says.“We believe RFID carries the potentialto revolutionize the householdgoods industry.”For more information about theGMS system and its benefits, visit:www.americanredball.com/globalmovesecurity.htm18 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 19

Stockholder Update97%96%95%Atlas World Group ProjectsSecond Year of Record RevenueStockholders re-elect board as corporaterelocation business continues to rise2000 2001 2002 2003 2004 2005Revenue $851.0 $827.0 $757.9 $765.9 $860.5 $911.0Cost ofOperations* $826.9 $802.3 $733.1 $739.4 $831.9 $881.7$80$70$60$50$40$30$20$10$0Operating Ratio Statistics (Millions of Dollars)97.2%97.0%96.7%* Goodwill amortization and one-time only retention rebate in 2003 excluded.Debt/Equity (Millions of Dollars)96.5%1995 1996 1997 1998 1999 2000 2001 2002 2003 2004Debt 57.3 66.8 73.6 63.8 70.5 76.1 54.9 49.5 46.7 47.1Equity 18.4 24.0 29.9 37.0 44.3 54.9 54.5 57.2 64.7 77.6Amid an upward trend in corporate andhousehold goods relocation, Atlas WorldGroup is projecting yet another year of recordrevenues. Atlas is projecting a 6 percent increasein revenue over 2004 to $911 million. Theprojection was announced during the annualstockholder meeting of the 61 stockholderagents of Evansville-based Atlas World Group–the parent company of Atlas VanLines. The increase is lower than96.7% 96.8%the 12 percent revenue jump thecompany experienced between2003 and 2004.“We’re very pleased with thedirection the company is taking,”said Mike Shaffer, AtlasChairman and CEO. “The householdgoods and corporate relocationsides of the business aredoing extremely well. But thenumbers also reflectthe successes of oursubsidiary businesseslike BDS Worldwideand Atlas Canada. Ourrelocation company,CornerstoneRelocation Group,has exceeded our200565.573.7expectations for 2005while our internationalcompanies havepositioned themselves for growth by becomingindustry leaders in groundbreaking tracking andlogistics technologies.”The news bodes well for stockholders who inApril received their first dividend since thecompany returned to agent ownership in 1988.Atlas Chief Financial Officer Richard J. Olson saidAtlas plans to pay another dividend before theend of the year.In April, Atlas Van Lines released its 38thAnnual Corporate Relocation Survey showingthat relocations will continue at a swift pace;33 percent of respondents said their total 2005relocation volume and budget would increase.Nearly 50 percent of large companies respondingsaid they’re expecting an increase in both volumeand budget.In addition to receiving the financial report,stockholders re-elected the class two directorsto the Atlas World Group Board of Directors:Ted Alger, Chairman, Atlantic Moving& Storage, Inc., Atlanta, GADavid W. Bueker, President and CEO,McCormack-Payton Storage &Moving Co., Inc., Kansas City, MODavid M. Davenport, Attorney,Washington, D.C.Donald C. Hill, President, Alexander’sMobility Services, Tustin, CAJoseph McNamara, President,Certified Van Service, Inc., Islandia, NYFrederick D. Paxton II, Chairman and CEO,Paxton Van Lines, Inc., Springfield, VAJohn W. Steiner, Chairman, Ace World WideMoving & Storage, Inc., Cudahy, WIJohn R. Westerberg, Chairman and CEO,Nelson Westerberg, Inc., Elk Grove Village, ILPictured above is the Atlas Board of Directors.Top Row: Ted Alger, John W. Steiner,Frederick D. Paxton IICenter Row: John R. Westerberg,James A. Stamm, Michael L. Shaffer,Gary L. Weleski, Joseph McNamara,Todd V. Winter, Frank E. Webers.Continuing on the Board until their termexpires in 2006 are:Richard Bert, President, Kilpatrick Movingand Storage, Northvale, NJThomas L. Hoover, Chairman and CEO,ABC Moving & Storage, Inc., Chesterfield, MOReginald T. Lammers, President and CEO,Ace Relocation Systems, San Diego, CAHoward E. Parker, Retired CFO,Atlas World Group, Inc., Laramie, WYMichael L. Shaffer, Chairman and CEO,Atlas World Group, Inc., Evansville, INFront Row: David M. Davenport,Richard Bert, Thomas L. Hoover,Reginald T. Lammers, David W. Bueker,Donald C. Hill, Thomas J. Shetler, Sr.,Howard E. Parker.Thomas J. Shetler, Sr., President, Chairmanand CEO, Shetler Moving & Storage, Inc.,Evansville, INJames A. Stamm (ex officio), President andCOO, Atlas World Group, Inc., Evansville, INFrank E. Webers, President, Collins BrothersMoving Corp., Larchmont, NYGary L. Weleski, President, WeleskiTransfer, Inc., Tarentum, PATodd V. Winter, President and CEO,Golden Van Lines, Inc., Longmont, CO20 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 21

Atlas Trade ShowsAtlas Exhibits Flair forFun at SHRM,ERCSeptember 28 to 30... We’re on a mission. Visitors to theERC Global Workforce Symposium in downtown Chicagofound representatives of four Atlas companies workingtogether and creating fun. Atlas brought its brandmessage to life in a coordinated fashion with promotionsthat dovetailed around the warm and fuzzy Atlas icon,the puppy.Pete Helgeson,Atlas InternationalGeneral Manager,interacts withan attendee ofthe ERC GlobalWorkforceSymposiumin one of the fourbooth spaces ofAtlas World Group.Visitors who stopped in an Atlasbooth at this year’s SHRMConference or ERCSymposium could not mistake oneobvious fact: Atlas folks know how tohave a good time, and it’s contagious.“Everyone knows Atlas can getthe job done,” says Jeff German,Vice President, Sales & Marketing,The Imlach Group (1130). “Thosewho visited us in the booth alsoknow we can make it fun.”The lovable Atlas puppy tookcenter stage at both shows, promotingthe recently redesigned Atlas publicweb site in San Diego and the Atlascommitment to quality in Chicago.Booths enjoyed high traffic, as Atlascorporate and agency personnelgreeted and spoke with an estimated2,000-plus people.“The promotions were a big hit,”says Jeff. “Visitors would make it apoint to go and find their associatesand bring them in to participate. Theinterest level was great.”Mission “Accomplished”At the ERC Symposium, Atlas VanLines joined Atlas Canada, AtlasInternational, and CornerstoneRelocation Group to create an all-Atlasbloc of excitement in 500 square feetof adjacent exhibit space. It was thefirst time four Atlas companies hadcombined forces in that way.“Clients commented they didn’tknow Atlas included all of theseservices,” says Beverly Bell, ExecutiveVice President, Sales & Marketing,Atlantic Relocation SystemsGroup (1037).Beverly noticed a tremendoussynergy in the blending of Atlascompanies. “When a visitor had arelocation question related to Canada,I would walk with them to the AtlasCanada booth and introduce them toBob Clark (Atlas Canada VicePresident). Or, when someone neededinformation related to Russia, I wasable to introduce (Atlas InternationalGeneral Manager) Pete Helgeson.”Warm and FuzzyTimes FourThe overarching theme of the AtlasWorld Group booth, “We’re on amission,” focused on quality using aphrase made famous in the 1980movie musical, “The Blues Brothers.”Graphics featured the puppy strikinga pose reminiscent of the title characters.Visitors received foil-encasedchocolate medallions to let themknow that Atlas has earned theQuest for Quality Award for theeighth consecutive year. As at SHRM,visitors received game pieces for achance to win a higher-value prize, andnearly 200 lucky people nabbed a CDof—what else—blues music!In related promotions, AtlasInternational gave visitors a chanceto win a CD player case and AtlasCanada offered hand-sock puppypuppets. Cornerstone RelocationGroup not only gave away cuddly“Corn Dog” soft puppy toys, they alsofeatured three live and affectionatepuppies right in their booth.“We wanted to bring a consistent,fun approach to our sales efforts atthese shows,” says Barbara Cox, AtlasDirector, Marketing Communications.“I think we succeeded, based on theoverwhelmingly positive response.”June 19 to 22...Surf’s Up! Morethan a thousandcorporate relocationprofessionals visitedthe Atlas booth atthe SHRM 57thAnnual Conference& Exposition in SanDiego. Visitors had achance to “be coollike the puppy”and win a pair ofRay-Ban sunglasses.22 Atlas Amplifier • Winter 2005 23

President’s Club WinnersPhiladelphia, PAEvansville, INPresident’s Club Growsin Ninth Annual ConvocationAtlas Recognizes Million Dollar ProducersGroucho Marx once cracked that he wouldn’t belongto any club that would have him as a member. Butyou can bet your life Groucho wasn’t a two million dollarproducer for Atlas.Again this year Atlas is pleased torecognize the sales pros who put anextra measure of finesse into their effortsand deliver an impressive surge to theoverall production of the company.“The President’s Club represents ourtop producers, those who chalk up outstandingnumbers and raise the bar forprofessionalism,” says Greg Hoover, Sr.Vice President & Chief Marketing Officer, Atlas WorldGroup. “Beyond setting the kind of example that inspiresothers, membership carries tangible benefits.”Membership is bestowed on those who achieve at leastone million dollars in bookings during the 12 monthsbeginning July 1 and ending June 30.In the past year, 69 people qualified;46 with sales less than two million dollars.They will each receive a gift certificatevalued at $200. First-time achievers at thislevel also receive a lapel pin with a rubyand a plaque.Members who booked more than twomillion dollars in business are invited tobring a guest to the club’s signature event,the annual President’s Club Meeting. Itwill take place at Marriott Casamagna Cancun Resort inCancun, Mexico, March 6 through March 10, 2006. Amongthe 23 members who qualify at this level, three are newentrants and they will also receive a lapelpin with a sapphire.“Over the last few years we have seenthe ranks of membership swell as moreAtlas sales people are rising to thechallenge of extraordinary performance,”says Greg. In the four years since 2002,total membership has grown from57 to 69, a 21 percent increase. I think thisspeaks to the fact that Atlas sales professionalsare, without question, a recognizedforce for exceptional sales production.”The 2005 President’s Club Meeting took placein Los Cabos, Mexico. (shown at left)The 2006 meeting is planned for the MarriottCasamagna Cancun Resort in Cancun, MexicoSales $2,000,000 or moreSales $1,000,000 to $1,999,9992004 President’s Club WinnersSalesperson Agent1 James W. Cole, Jr. J.W. Cole & Sons, Inc.2 Ken Imlach Imlach Movers, Inc.3 Don Hill Alexander’s Mobility Services4 Dennis Sorhagen Crofutt & Smith Moving & Storage5 Thomas Philbin Nelson Westerberg of Illinois, Inc.6 Gary Louderback Ace World-Wide Moving & Storage Co.7 Denise Della-Dora Alexander’s Mobility Services8 Wayne Curtis Comtrans Ltd.9 John Dulin Alexander’s Mobility Services10 Steve Delane Alexander’s Mobility Services11 James Zachary Atlantic Relocation Systems12 Michael J. Boone Lytle’s Transfer & Storage, Inc.13 Tim White Imlach Movers, Inc.14 Gene Devaney Collins Brothers Moving Corporation15 Julie Cibelli Nelson Westerberg of New Jersey, Inc.16 Chris Lechner Alexander’s Mobility Services17 Wes Wodka Specialty Moving Systems, Inc.18 Steve Westerberg Nelson Westerberg of Illinois, Inc.19 Eric Manfredi American Transportation Companies, Inc.20 Bob Wald Crofutt & Smith Moving & Storage21 Gail Ann Lynch Alexander’s Mobility Services22 Jimmy Gemeinhardt Bean Moving and Storage, Inc.23 Jim Chretien Specialty Moving Systems, Inc.24 Bob Cox Reads Moving Systems, Inc.25 Richard Clarke Ace Relocation Systems, Inc.26 Bob Akers Nelson Westerberg of Texas, Inc.27 Frank Lucchesi County Vanlines Inc.28 Ronald Grove, Jr. Merchants Moving & Storage, Inc.29 Tim McCormack Ace World Wide Moving & Storage Co.30 Gregg Imlach Imlach Movers, Inc.31 Karl James Alexander’s Mobility Services32 Fred Paxton, III Paxton Van Lines, Inc.33 Don Samler A-1 Metro Movers - Omaha34 Jim West Ace World-Wide Moving & Storage Co., Inc.35 Dave Doebler Action Moving Services, Inc.36 Dorrain Pierce Ace World-Wide Moving & Storage Co., Inc.37 Jeff Longo Weleski Transfer of Cleveland, Inc.38 Carrie Corless Ace Relocation Systems, Inc.39 David Frank Alexander’s Mobility Services40 Dan Rosauer Alexander’s Mobility Services41 Donna F. Gann Nelson Westerberg of New Jersey, Inc.42 Dick Nemetz Specialty Moving Systems, Inc.43 Daniel Seiler Paxton Van Lines, Inc.44 Jon Page Atlantic Relocation Systems45 Mark Smith A. Walecka & Son, Inc.46 Jeanne Carey Atlantic Relocation Systems47 Jonathan Cotten Alexander’s Mobility Services48 Larry Lammers Ace Relocation Systems, Inc.49 Patricia Tuck Gentle Giant Moving Company, Inc.50 Gary L. Weleski Weleski Transfer, Inc.51 Chris Wing Powell Relocation Group52 Tina D. Rose Walker Transfer, Inc.53 David Hillemann A-1 Moving & Storage54 Kathy Barclay Alexander’s Mobility Services55 Roger Sorhagen Crofutt & Smith Moving & Storage56 Kurt O. Nelson McCormack-Payton Storage& Moving Company, Inc.57 Ann Burkart Alexander’s Mobility Services58 Ross Buckley Alexander’s Mobility Services59 Richard May Alexander’s Mobility Services60 James W. Cole III J.W. Cole & Sons, Inc.61 Robert O. Shetler, Jr. Shetler Moving & Storage, Inc.62 Gail Holmer Nelson Westerberg of Illinois, Inc.63 John Colvin Alexander’s Mobility Services64 William Schwartz Ace Relocation Systems, Inc.65 Wendy Stepetin Celina Moving & Storage, Inc.66 Billie Jo Mccullen Security Storage Co., Inc.67 Teresa Alles Guardian Relocation Inc.68 Frank Copeland Atlantic Relocation Systems69 Janet Hathcock Watson Van & Storage Co., Inc.Two Great Cities,Two Great Events…You won’t wantto miss either.Mark Your Calendar Now to Attend39th AtlasForum on MovingApril 27 & 28Philadelphia Marriott Downtown,Philadelphia, PAAtlas NationalSymposiumFebruary 23 & 24Casino Aztar, Evansville, INFor more information regarding reservationsand the complete agenda,contact Sue Chandlerat Atlas headquarters – 800.638.9797.24 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 25

WebinarsAtlas Agent Webinars:Debbie Ulrich,Atlas Corporate Trainer,interacts with webinarattendees fromagencies inHouston, TX,North Canton, OH,Signal Hill, CA,Bozeman, MT,Oxnard, CA,Canton, MI,Birmingham, AL,Elgin, IL,Pasco, WA,from her deskin Evansville.Flexible newway to learnYou’re in New York. You’re in a training session, andyou’re studying with people who happen to be inMissouri, Nebraska, California, Ontario, Texas and Nevada.Oh, and the trainer is in Indiana.Atlas webinars, a training hybrid that combines theInternet and telephone for facilitated group study, is givingAtlas agents a new option for acquiring the knowledge toenable success.According to Tiffany Browning, Atlas Corporate TrainingManager, “the webinar is like a telephone conference ofpeople stationed at their computers. A trainer presentsmaterial and facilitates the discussion, just as in abricks-and-mortar classroom.”Tiffany says the format offers the convenience ofInternet-based training, in that it eliminates the need fortravel. But it has an important differencefrom passive Internet techniques.“In any training environment,individuals often have questions notcovered in the content,” says Tiffany.“Having a trainer on hand makes it morelikely that the question can be answeredor put to wider discussion. The flexibilityof the webinar format allows someattention to the individual needs ofeach participant.”The first webinar engaged 32 peoplefrom 18 different agencies and wasfacilitated by Debbie Ulrich, AtlasCorporate Trainer. Although it fulfilledthe training objectives, Debbie says themost efficient number of participants isaround 20.“We’re hearing favorable comments,but we’re also looking for ways toimprove,” says Debbie. “So we aresurveying our agents for feedback onhow we might refine this product tobetter serve them.”“The webinars are designed tocomplement, not replace, othertraining programs,” says Tiffany. “We intend to add contentbased on the needs of agents and the opportunities wesee to strengthen our overall curriculum.”To date, content has focused on AtlasNet Dispatch.Future webinars may address new agent orientation andsales training. Tiffany urges agents to stay tuned to theAtlas Bulletins for upcoming webinar events.In addition, Tiffany wants to remind Atlas agents theyshould plan to complete four Atlas Academy courses byJune 30 to be eligible for the Milt Hill and World ClassCommitment awards.“Webinars will count towards the Atlas Academytechnology standard,” says Tiffany. “We believe this isthe beginning of a new era in training.”“The webinar is like atelephone conferenceof people stationedat their computers.A trainer presentsmaterial and facilitatesthe discussion, just asin a bricks-and-mortarclassroom,” saysTiffany Browning,Atlas CorporateTraining ManagerNew Atlas Video:“This is the realityof loading.”This new Atlas video trainingprogram takes a contemporary“reality TV” approach as itdocuments an actual move fromEvansville to Kansas City. Vignettesdetail the finer points of planningand loading 25,000 lbs. of householdgoods, including stretch-wrapping asofa and preparing a big-screen TVfor safe transport. After a preview atthe Atlas convention, this new videowill be available on DVD or VHSfrom the Atlas Supply website.26 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 27

Road Day 18 and Van Operator SurveyAtlas van operatorsand share secrets inenjoy Road Day 18annual surveyAtlas celebrated its 18th Annual ROAD Day onSeptember 13 at nearly 200 participating Atlasagencies throughout the United States and Canada.Guardian Relocation in Indianapolis, Indiana (1032)welcomed van operators with a breakfast and offered a fullservice truck wash. Office managers of Bekins Northwest(2504) in Pasco, Washington went the extra mile anddelivered lunches to van operators at their job site. Andvan operators who visited Powell Relocation Group (1657)in Grand Rapids, Michigan enjoyed lunch off the grill andbeautiful weather. All qualified Atlas van operators alsoreceived a gift from Atlas.Meals on the go are a fact of life for busy truck drivers.But more Atlas van operators are trading in burgersand fries for healthier fare, according to the 2005 “King ofthe Road” Atlas van operator survey where 26 percentof respondents said they preferred SUBWAY® Restaurants,edging out Wendy’s® and Kentucky Fried Chicken®—perennial favorites—by 7 and 9 percent respectively.SUBWAY® Restaurants rocketed to the top of Atlas’ fastfood chart this year after earning only 5 percent of thevote in 2003 and 2 percent in 2004.“Our annual survey is designed to be a fun way to showemerging trends and preferences on the driving side of therelocation industry. These are the opinions of an extremelyhard working group of men and women,” says GregHoover, Atlas Sr. Vice President & Chief MarketingOfficer. “I think when you look at trends toward healthyeating, Subway makes a lot of sense.”The results of the annual “King of the Road” surveyis announced each September during ROAD Day, anAtlas celebration to thank its 3,300 van operators for thecountless hours they spend on the road transporting thepossessions of Atlas’ corporate and residential customers.This year, the survey showed some possessions includedtwo bronze Ming Dynasty lions, a 6,000-pound rockcollection, a moon rover and giant computerized insects.The “King of the Road” survey asks van operators toweigh in on everything from antacids and motor oil tofavorite radio stations, tractors and truck stops.Here are some survey highlights:• Interstate 10 in Texas was voted thesafest highway in the U.S.• Interstate 70 in Colorado was voted the most scenicstretch of U.S. highway• Country music, followed closely by classic ‘60s, ‘70s and ‘80smusic are the favorite entertainment while on the road• Tractors made by Kenworth were voted the best by37 percent of van operators for the third consecutive yearFor complete survey results, visit the Web site atwww.atlasworldgroup.com/survey.Powell Relocation Group (1657)Atlantic Relocation Systems (1021)Alexander’s Mobility Services (207)Bekins Northwest (2504)Personal Movers (780)Ace Transfer & Storage Co. (1406)Ace Transfer & Storage Co. (1406)Northlake Moving & Storage, Inc. (1535)Deerfield Moving & Storage ofArizona, Inc. (770)28 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 29

Tom AndersonAtlas WorldNews and InformationAtlas sends off and welcomesback members of “the family.”Asend-off for 25-year-old Atlas mechanic, Mike Townsend,was held on July 28th at Atlas’ headquarters.Mike, who has worked for Atlas sinceAugust 2004, reported for active duty inthe Army National Guard where he is totrain for five-to-six months before spending12 months on the ground in Iraq.Family and co-workers dressed in red,white and blue and gathered together forMike Townsend a special send-off ceremony on his behalfwith Chairman & CEO offering their thanks and wishing himMike Shaffer and well. Mike’s last day with Atlas was July 29.President & COOMike keeps in touch with those atJim Stammheadquarters via email and a specialweb site was developed for headquarters’ employees to readhis messages and view pictures.Atlas has had several family members called-up for militaryservice in recent months, and had several return home fromAfghanistan and Iraq.Elizabeth Anderson, who works in Atlas’ SpecializedTransportation Group Accounting department welcomedhome her husband, Tom, in August who served overseasfor one year. Tom has served in the National Guardfor 10 years.Alex Neidlinger, son of Larry Neidlinger, Director ofPlanning & Projects for Atlas’ Relocation Services Group,was welcomed home with open arms and happy tearsafter being away for one year. Alex has been in the NationalGuard for four years and his future duties are unknown.Fraser Auld, the son of Doug Auld, President and C.O.O. ofAtlas Van Lines (Canada) Ltd., is currently serving in Kabul withthe Canadian military. A career soldier in the Armor Division ofthe Canadian forces, Fraser graduated from the Royal MilitaryCollege in Kingston, Ontario in 1996 with an electricalengineering degree. In 2001, he completedone tour of duty in Bosnia. Captain Auld isexpected to return to Canada in February 2006.“We make a point of recognizing all of our Atlasemployees serving in the military in Evansvilleand across the country,” said Jim Stamm, AtlasFraser AuldPresident and Chief Operating Officer. “We haveemployees who serve, or have served, in the military at all levelsof the company, including our executive management team.It’s an important part of our corporate culture.”Keep our serviceThe entire Atlas family wishes to express gratitude andappreciation to the courageous men and women whoAtlas AssociateElizabeth AndersonDoug AuldRoger BabbittSteve BaileyRoss BuischWesley L. BuischWillie Borden Jr.Ron BowmanTiffany BrowningMary ChapmanVada ChrockremJoel CohenJoAnn CurlAdam DinetFrances FarthingSusan GurganusHazel Powell HillThomas W. HoffaMary JohannesBrad KellerCecil “Buzz” KelleyLinda J. KisselTheresa LillicoCynthia MaggardGreg MartensChrista McCrawJack MierRobert (Bob) MoffettLarry NeidlingerMike QuigleyTheresa RussellBonnie SaboJoe SingletonRonnette SynovecCassandra TwistMike WathenChristie A. WilletService MemberThomas AndersonFraser AuldKevin LacyWilliam B. BaileyAndrew BuischBrenda BuischAndrew BuischBrenda BuischActively servingRonny BowmanRich BowmanThomas DuncanLarry HoustonTim ChrockremAaron PierceSteven JamesJoseph CurlAdam Dinet, Jr.Charles FarthingBryce GurganusJ. Keith PowellKeith W. HoffaKirk LinderJames Hobby IIIBradford KellerDavid Michael KelleyJames LangelottiBob LillicoMatthew L. HertweckMichael MartensTom E. EvansJack A. MierKeith MoffettKevin MoffettRobert MoffettRodney MoffettAlex NeidlingerRobert Lee WarrenJustin MayerSteven WashechekMichael HannahJay HillRick HillDon GalloRichard SynovecVigil LeonardScott WathenJoseph E. Willetmen and women in your heart.serve our country in the armed forces. In particular, we ask you to keep the followingemployees and members of our agent families in your thoughts and prayers.RelationshipHusbandSonBrother-in-lawSonBrotherSister-in-lawSonDaughter-in-lawNephewNephewBrother-in-lawBrotherSonNephewNephewNephewSonHusbandSonGrandsonSonNephewStep-sonSonSonSon-in-lawHusbandSonSonFiancéSonSonSonSonSonSonCousinStep-brotherBrotherNephewNephewNephewBrother-in-lawHusbandCousinSonSonAtlas Associate PositionSpecialized Transportation Group Accounting, HeadquartersPresident and C.O.O., Atlas Van Lines (Canada) Ltd.President, NMS Moving Systems, Inc. (1533)National Account Sales Manager, Nelson Westerberg of Georgia, Inc. (1517)Atlas Van Operator, Crofutt & Smith Moving & Storage (646)Atlas Van Operator, Crofutt & Smith Moving & Storage (646)Atlas Van Operator, Ace Relocation Systems, Inc. (15)General Manager, Lee Moving & Storage (1317)Manager, Corporate Training, HeadquartersTeam 2 Billing/Entry Clerk, HeadquartersAdmin Asst. to Sr. V.P./General Mgr., Specialized Transportation Group, HeadquartersAtlas Van Operator, Thomas Transfer & Storage Co.,Inc. (2006)Van Operator Qualification Coordinator, HeadquartersAtlas Van Operator, Lee Moving & Storage, Inc. (1317)O/A & Dispatch, Reads Moving Systems of Norfold (1725)On Site Coordinator at Americorp Relocation, Ace Relocation Systems, Inc. (66)Sales Representative, Ace Transfer & Storage Co. (1406)Warehouseman, Collins Brothers Moving Corp. (547)Sales, Reads Moving Systems of Florida, Inc. (1724)Residential Sales, Ace Relocation Systems, Inc. (75)Atlas Van Operator, Poplar Bluff Transfer Co., Inc. (1624)Credit Analyst, HeadquartersSales Coordinator, Ace Relocation Systems, Inc. (43)Customer Service Representative (Winter), HeadquartersRelocation Coordinator, Ace Relocation Systems, Inc. (64)Credit and Collections, HeadquartersVan Operator, Imlach Movers, Inc. (1130)Dispatcher, Commercial Storage & Distribution Company, Inc. (572)Director, Planning & Projects, Relocation Services Group, HeadquartersAce Relocation Systems, Inc. (75)Bookkeeper, Roush Moving & Storage, Inc. (1773)Web Programmer, HeadquartersPresident, Able Moving & Storage, Inc. (285)Supervisor of Accounts Receivable, Ace Relocation Systems, Inc. (99)Revenue Accounting, Ace Relocation Systems, Inc. (75)IT, Mainframe Development, HeadquartersMaintenance, HeadquartersThe above names arethe individuals that havebeen brought to ourattention. Please e-mailany additions toLinda Ellington atlinelli@atlasworldgroup.com.The Amplifier will repeatthis show of appreciationin the next issue.30 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 31

Hurricane ReliefAtlas WorldNews and InformationWeleski Transferin Tarentum,Pennsylvania(2151)Hurricane Relief, continued from Page 5In response to operator Rick Burgess’s offer to donatehis time and truck, employees at Weleski Transfer inTarentum, Pennsylvania (2151) collected money topurchase multiple truckloads of bottled water and sentthem to people in Biloxi, Mississippi and Houston, Texas.The Atlas agency donated packing supplies and trainingto volunteers at nine area churches where donations werecollected and prepared for shipment. Over five days theeffort amassed 36,000 pounds. Weleski associate Ray Wilkiconnected the effort to a zone where evacuees were ingreat need. Van Operator Alan Fisher delivered the suppliesto a church in Fair Hope, Alabama, where volunteers hadtransformed the basement into a distribution center.At Atlas subsidiary BDS Worldwide, employeescollected clothing and household items and used theproceeds from an employee cash fund in the office topurchase items for in-kind donations. Several employeesmade individual contributions and participated inmatching gifts via a spouse’s employer. In the BDS Orlandooffice, an employee’s son donated his birthday moneyand his parents matched the gift to the Red Cross.Macy Movers in Oakland, California (1364) andGentle Giant Moving Company in Hawthorne,California (961) answered the call to help storm victimsby underwriting transportation costs for “OperationKatrina.” The clothing drive was organized by students inMs. Mary Maultsby’s class at Leadership PreparatoryHigh School in Oakland. On September 16, agencyprincipals Mr. and Mrs. Jack Macy addressed organizersand contributors who gathered at the school’s stadium tocelebrate the culmination of their efforts. Students cheeredas the loaded truck pulled away. Van Operator WillieLivingston delivered the clothing to Mississippi where itwas distributed to people in need by the Jackson UrbanLeague and Salvation Army.“Thanks for the prayers.”The response to Hurricane Katrina from all over the U.S.and beyond has been remarkable. The Red Cross estimatesthat its relief efforts alone will exceed $2 billion.But Atlas people share their time, talent and treasure ina wide variety of causes, big and small, every day.While waiting for a flight in the Phoenixairport, Kathy Thompson, Director of ContractAdministration, and Greg Hoover, Sr. Vice President &Chief Marketing Officer, struck up a conversation withthree U.S. soldiers. The service men were eating breakfastbefore departing for active duty in Iraq. In an expressionof appreciation, Greg picked up their meal tab. The twogroups exchanged names and mailing addresses. Later,the Sales Development Department outfitted carepackages, sending the men food and sundry items—the things we take for granted in the States but whichare small luxuries in the Middle East. In a recent e-mailto the department, one soldier wrote, “Thanks foreverything...especially the prayers.”In the summer of 2004, Atlas again joined hands insupport of Habitat for Humanity. Atlas employeesvolunteered their time and labor over ten weeks toerect a single-family home for a beneficiary family inEvansville. Atlas World Group provided fundingfor the effort with a donation of $50,000 pledgedover five years.It was the second time Atlas had mounted such aneffort; in 1999 the company and employees made asimilar contribution when they helped a fellow Atlasemployee build her Habitat home. Atlas CFO RickOlson was one of 35 Atlas employees who gave up theirSaturdays to get the job done. “Helping someone builda home, especially someone who might nototherwise be able to own one, is worthwhile andvery rewarding,” says Rick.Atlas gives $12,000in scholarships tocollege kidsCompany begins first-ever scholarshipprogram for college juniors and seniorsPaying for school just got easier for a few Atlasemployees and a van operator after their childrenreceived college scholarships from Atlas.Jessica Fathman, Jessica Lené and James Shields eachreceived $4,000 scholarships. This was the first year ofwhat is planned to be a long-term scholarship program.Juniors or seniors attending a four-year college with agrade-point-average of at least 3.0 on a 4.0 scale wereeligible for the scholarships, which provide financialassistance to students who have stayed in college for thelong haul. The recipients were then selected at randomfrom all eligible applicants.“Congratulations to all the scholarship recipients. I can’tthink of a more important area in which we can give backto our employees and van operators,” said Mike Shaffer,Atlas Chairman and CEO. “I hope that by helping ouremployees and van operators pay for their children’seducation we’re giving them some financial peace of mindand emphasizing the importance of education in preparingfor the working world.”The Atlas World Group Chairman’s Scholarship, availableto a child of any full-time employee working at an AtlasWorld Group location in the U.S. or Canada, was awardedto James Shields. He is the son of Theresa King of BDSPlanning Calendar Coming SoonWhat are the dates for the next Forum on Moving?What day of the week is the observance forIndependence Day? For Canada Day? The 2006 AtlasCalendar and Resource Guide lists major Atlas eventsand U.S. and Canadian holidays. The booklet is aconvenient and useful guide to the Atlas year.Watch for your copy in November.Questions? Call Barbara Cox, extension 2275.Worldwide, Inc. in St. Atlas President and COO Jim Stammand Jessica LenéLouis, Missouri, andis studying financeand banking at theUniversity of Missouri.Jessica Lené receivedthe Atlas Van LinesPresident’s Scholarship,awarded to a child ofany full-time employeeworking at AtlasJames Sheildsheadquarters. Lené isthe daughter of Al Lené, who works in Atlas’ informationtechnology department. She is studying education atIndiana University in Bloomington, Indiana.Jessica Fathman is the daughter of Larry Fathman, formerlya van operator for Louis & Michael/Security Storage,Inc. (1353), in Cincinnati, Ohio. She received the Atlas VanLines Professional Van Operator Scholarship, which is availableto any Atlas-qualified professional van operator’s childat the time the award is made. She attends Thomas MoreCollege in Crestview Hills, Kentucky and is studying nursing.32 Atlas Amplifier • Winter 2005 33

Atlas WorldNews and InformationSwim Across AmericaCollins Brothers’ efforts become national eventNew York area through donations to:the Cancer Support Team; the TommyPalazzo Fellowship for PediatricOncology at New York-PresbyterianChildren’s Hospital; and the MemorialSloan-Kettering Cancer Center’s SwimAcross America Research Laboratory.More than1,400 peoplegather for thebarbecue picnicat this year’sSwim AcrossAmerica of LongIsland Sound.The event helpedraise over onemillion dollars forcancer care andresearch in theNew York area.In 1992, after losing his wife, Kathy,to cancer, Frank Webers of CollinsBrothers Moving Corp. wasapproached by some friends whowanted to honor her memory.“A group of people who knewKathy, who knew how special aperson she was, told me they wouldlike to swim across Long Island Soundto raise money for cancer research,”says Frank. “I agreed and said I wouldthrow a barbecue for them onthe beach.”That year about 35 swimmerstook part and raised $15,000. Thefollowing year, organizers joined forceswith Swim Across America (SAA),a nationally organized fund-raisingeffort. This year, the thirteenthSAA of Long Island Sound drew 530swimmers in a two-part event. A poolswim took place on Saturday, July 23at the Orienta Beach Club. One weeklater, swimmers swam across thesound starting at the LarchmontYacht Club and more than 1,400people gathered for the picnic.The $1,075,000 raised from thisyear’s Long Island Sound event bringsits total to more than $5 million sinceit began. Because of the volunteerorganization’s efficiency, well overninety percent of the money raisedgoes to charity. Proceeds supportcancer research and care in thePeople Making theDifference“This is not about big corporatemoney,” says Frank. “This is aboutpeople who have been personallyaffected. Most participate in memoryof a loved one.” Many members of theCollins Brothers staff participate in theevent either as swimmers, volunteersor contributors.Collins Brothers in Larchmont, New York,is a sponsor of the annual Swim AcrossAmerica event at Long Island Sound.What is perhaps most striking is thediversity of people who participate.Men and women, young and old,from all walks of life, take part. Onegroup of seven- and eight-year-oldsran a lemonade stand and bake saleand showed up at the swim with a giftof $900. Another group of youngstersraised $1,000 selling bracelets.“I feel honored to meet so manywonderful people,” says Frank. “Cancerhas a way of making a person feelhelpless, but this gives people a wayto do something, to make a positivedifference that will help others.”Mission StatementSwim Across America, Inc. (SAA)is dedicated to raising money andawareness for cancer research,prevention and treatment throughswimming related events. Withthe help of hundreds of volunteersnationwide and past and currentOlympians, SAA is helping tofind a cure for cancer throughathleticism, community outreachand direct service.34 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 35

Atlas WorldNews and InformationMike NeeleyMark D. HallerAndy NewittPersonnel Changes in Atlas CompaniesMike Neeley named Vice Presidentof Information SystemsMike Neeley has joined Atlas as Vice President ofInformation Systems Development. He brings 25 years ofexperience in information technology to Atlas, includinghis recent tenure as Chief Information Officer withDeaconess Health System. Mike earned a bachelor’sdegree in health care administration from Southern IllinoisUniversity in 1979 and a master’s degree in 1987 from theMark D. Haller takes rolein Atlas STG Sales SupportMark D. Haller has been named Director of SalesSupport, Specialized Transportation Group. He has beenwith Atlas three years and formerly served as a Managerof Specialized Transportation Services for the U.S. andCanada. Mark brings 14 years of industry experience tohis new role. That depth makes him a valuable asset tothe STG sales team.Andy Newitt elected Chairman of theBoard of the Florida Moversand Warehousemen’s AssociationThe Florida Movers and Warehousemen’s Associationhas elected Andy Newitt, General Manager of A-1Moving & Storage (87) in Jupiter, Florida as Chairmanof the Board.“This is a well-deserved recognition of the manyvaluable contributions Andy has made to ourAce World Wide Fills Key PositionsAce World Wide has announced that David Earle,a veteran of the moving industry, has been namedGeneral Manager of Ace World Wide of South Florida(38) in Pompano Beach, Florida.John Cox, another well-known industry executive, wasnamed Director of Business Development at Ace WorldNaval postgraduate school in Monterey, California. Heretired as a Lieutenant Commander of the Navy in 1993after serving nearly 26 years.“As our corporate relocation and logistics customersbecome increasingly reliant on technology, we’ll rely onMike’s skills to keep us on the cutting edge,” said Richard L.Arneson, Chief Technology Officer for Atlas World Group.“Mike’s corporate and military experience makes him avaluable addition to our team.”“As Director of Sales Support, Mark will help oursales team deliver consistent messages about Atlasand our product lines,” says Glen Dunkerson, SeniorVice President and General Manager, SpecializedTransportation Group. “Mark’s work behind the sceneswill be crucial for cultivating and securing new business.”organization,” said Tim Brown, Past Chairman of theFMWA. “His dedication to consumer protection andfair regulation of our industry made him the rightselection for the job.”Andy was first elected to the FMWA Board ofDirectors in 2002 and most recently served as Secretary(2003-2005) before ascending to his current position.To learn more about the FMWA and how to protect yourmove, please visit our website at www.FMWA.org.Wide (142) in Orlando, Florida. His responsibilitiesinclude developing sales for the central Florida company.And, Mike Landis, also known as one of the largestproducers of office moving in the Philadelphia market,joined Ace World-Wide Moving & Storage Co. (39)in Fairless Hills, Pennsylvania as Vice President,Commercial Sales.Cornerstone toestablish operationsin Irvine, CaliforniaRecruits nationallyrecognized relocationexecutive, Chalona CorleyWith the addition of Chalona Corley andthe anticipated opening of offices in Irvine,California, Cornerstone Relocation Grouphas signaled big plans for sales support inthe western U.S. and the expansion of theirinternational operations.“Chalona has an incredible track record inthe industry,” says President and CEO JanellePiatkowski. “Her global expertise and herCalifornia history are a double bonus for Atlasagents and our west coast clients.”Chalona has worked in relocation for over20 years. She was among the first to achievethe prestigious Certified Relocation Professionaldesignation from the Employee RelocationCouncil. Chalona’s firsthand experience includes18 personal relocations, both domestic andinternational. She holds a BA degree from theUniversity of Georgia.Kevin J.DircksJoins CornerstoneCornerstone Relocation Group is pleased toannounce Kevin J. Dircks, CRP, has joined thecompany as Director, Client Services. Kevin brings15 years of wide-ranging experience in relocationmanagement. He will manage service deliveryfrom Cornerstone’s offices in Basking Ridge,New Jersey.Chalona Corley, CRP,GMS, Vice President,Global Accounts,CornerstoneRelocation GroupJanelle Piatkowski,GMS, President andCEO, CornerstoneRelocation GroupKevin J. DircksAtlas Agency EmployeeRecognized with“Mark of Excellence”for Service to IndustryCharlene Reynolds of Reads Moving Systems ofNorfolk (1725), in Norfolk, Virginia, has beenhonored by the American Moving and StorageAssociation with a “Mark of Excellence” for 30years of service to the Certified Moving Consultant(CMC) Program.The CMC program began in 1975 as a means for theindustry to enable professionalism and adherence toethical standards.Today the program includes coretraining in estimating and ethics, as well as training incosting, claims, understanding tariffs, and internationaland special moves.Charlene also holds the unique distinction of beingthe first woman admitted to, and the first womanpresident of, Delta Nu Alpha Transportation Society(Chapter 51).“Being a Certified Moving Consultant inspires you toalways take the high road, putting the customer firstand giving them the benefit of the knowledge youhave gained,” says Charlene.For more information on the CMC program,visit www.promover.org.Cardinal Van & Storage -Business of the YearCardinal Van & Storage (571) in Twentynine Palms,California was awarded the 2005 Twentynine PalmsChamber of Commerce Business of the Year Award.Pat Welch, President of Cardinal and a CaliforniaMoving & Storage Association board memberaccepted the award at the Chamber’s AnnualAwards Dinner and Installation of Officers andDirectors in July. Daniel Mintz, Chamber President,stated “Thank you Pat and Cardinal Van & Storagefor helping make Twentynine Palms a great place tolive, work and visit.”36 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 37

TracksAtlas Service is AppreciatedRE: Joseph DurrettAlexander’s MobilityServices (207)Tustin, CaliforniaI am writing in regards to our recentmove with your company. It was acorporate move within my husband’scompany, New Century FinancialCorporation. In eleven years ofmarriage this was our 7th move,although we have never usedAtlas Van Lines.This was our 3rd move with NewCentury and previous movers havebeen chosen by my preference afterreceiving three movingestimates. After attainingthree estimates for thismove, New Century toldus that they now had acorporate mover andthat we would be usingAlexander’s for ourmove back to Arizona.Van Operator, Joe Durrett, calledbefore the actual start date, just totouch base and introduce himself. Heexplained that he was very involvedwith the whole process and if we hadany questions, complaints, concernsabout anything that he would takecare of them. From the moment Joeand his crew arrived at our home inNew Jersey, I could tell it would bea great move. Having dealt withnumerous van operators and crewswith all of our moves, it was a completejoy to have Joe and his crew inour home. Not only was he veryfriendly, but he was honest about hisI feel that theseemployees areworth recognition.They are thetype of people thatgreat companiesare made of...expectations, as well as ours, and alsowanted input about how thingsshould be packed, etc. He and his crewtreated our home and belongings likethey were their own and it was amuch needed break from the stress ofmoving for myself. Upon completingthe packing, loading, etc. he made surethat we were able to reach him if wehad any questions, as well as makingsure that he could reach us until thetime of delivery.Upon arrival at our home inPhoenix, Joe went above and beyondwhat I had expected. Our entiretruckload of belongingsarrived in Phoenixwithout any damage.He and his crew workednon-stop through agrueling 112 degreeday to unpack theload and then went towork unpacking boxes, taking themajority with him when he left. Aftercutting the crew loose after almost 12hours, he stayed longer to help putthings together and make sure that Iwas happy with arrangement of largefurniture, etc. At every moment, Joewas courteous and thoughtful abouteverything regarding our move.I feel that these employees areworth recognition. They are thetype of people that great companiesare made of and their kindness,knowledge, and incredible customerservice are exemplary of whatemployees in this industry shouldbe. After experiencing that a movecan almost be stress free, evenhalf-way across the country, I woulddefinitely not settle for anything lessthan what your employees/companyprovided for us.Thank you again for everythingand I will definitely recommendAlexander’s to friends or neighbors inneed of a moving company.Sincerely,Amy (and Clinton) AlcornCity Transfer & StorageCompany (630)Bend, Oregon andKings Transfer Van Lines, Inc.(8243)Montreal, QuebecWe wanted to thank you forhow smoothly our move went toWaterloo, Ontario.Our highestcompliments go Our highestto your staff who compliments goto your staffdid an efficientwho did anjob of packing efficient job...and movingthings for us and ourfamily. Your staff gets along wellwhich speaks of good management.We unpacked everything and allwas in excellent shape. Thanks againfor a wonderful moving experience.Sincerely,Gord and Jean RiedlingerRE: Shaina PerreiraAce Worldwide Moving &Storage (1547)Huntington Beach, CaliforniaI write to tell you that ShainaPerreira was truly heroic!I had a confirmed load date in NewYork state with a vendor who calledto say they had over-booked andhad no truck, could not find a truck,and could not do it. The apartmentmanager had someone moving inimmediately andwas extremely upsetthat more time wasneeded. The facultymember was franticto get her items outof the building before her new jobbegan. Lots of dominoes began tofall and the vendor was not helpful.I left an urgent message over theweekend at Ace. Shaina called meearly, got creative, stayed in touchand got it all done for a pick-up thenext day and an acceptable deliverywindow. I was very impressed andvery relieved. It means a lot that she“just handled it”– no sweat.You have a good team. Take careof them and please thank her againfor me.Sincerely,Meredith DukeFacility Affairs Budget AnalystSan Francisco State UniversityI was very impressedand very relieved.It means a lot thatshe “just handled it”–no sweat.RE: Linda KnutsonAction MovingServices, Inc. (238)Burnsville, MinnesotaI would like to take a moment togive you and Action a great big UHS(Universal Hospital Services) thankyou for coming through and gettingthe job done. Linda recently workedher magic in arranging a UHSshipment of 10 critical care ventilatorsto get from California to our districtoffice in Arkansas. It doesAction Moving and Atlasproud steppingup in this time of disasterto get the job done.The domino effect ofthese efforts is gigantic. Arkansas isone of the closest destinations to thedisaster area where we can deliverequipment. UHS has lost our districtoffice in New Orleans and our Mobileoffice is crippled. We are in theprocess of establishing a temporaryoperation in Baton Rouge. Manypatients and storm casualties havebeen transported to Arkansas.We are also seeingan increase ofpatients into theMemphis, Atlanta,Birmingham,Dallas, Houston,and San Antonio areas. Theseventilators are being placedfor immediate use. The bestway to state it is simply thatAction and Atlas are helpingsave lives.Thanks again to everyone atAction and Atlas who are gettingthe job done.Best regards,Bob KnowlesRespiratory TherapyPortfolio Mgr.UHSRE: Chuck CoulterDMS Moving Systems ofAlabama, Inc. (801)Birmingham, AlabamaToo often we make our voicesheard whenthings do not ...professional, courteous,go according to polite and personable.our plans and With employees of thisexpectations caliber, your “CustomerSatisfaction Index” mustwhile remainingbe extremely high!silent whenthose same expectations areexceeded. The purpose of thiscommunication is to expressThe best way to my sincere appreciation for thestate it is simplyoutstanding service my wifethat Action andAtlas are helping and I received when DMSsave lives. Moving assisted with ourrecent relocation fromGeorgia to Illinois.Chuck and his team were responsiblefor loading and unloading ourhousehold goods. In my numerousmoves with General Motors over38 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 39

TracksAtlas Service is Appreciatedthe past 27 years, I had not enjoyeda more pleasant experience. Thesegentlemen represent your companyin the most favorable way. They wereprofessional, courteous, polite andpersonable. With employees of thiscaliber, your “Customer SatisfactionIndex” must be extremely high!On behalf of my wife and I, thankyou for the best move we haveever experienced.Sincerely,O.J. AdkinsHuman Resources ManagerGeneral MotorsRE: Richard BlandSpecializedTransportation GroupEvansville, IndianaI just wanted to take a few minutesand give credit where credit is due.Tech Trans called and needed a STATshipment from Iowa to Louisiana.Richard spent an hour re-arranginga van operator’s route to have thispicked up. This shipment...but this was contained baby warmers –effort above and destined to a hospital thatbeyond what he had very sick babies from theneeded to do. devastated New Orleans resultingfrom Hurricane Katrina.If it wasn’t for Richard, and of coursethe van operator, this never wouldhave happened. Richard always goesout of his way to help me, alwaysgoes the extra mile, but this waseffort above and beyond what heneeded to do. Far too often peoplesay “Sorry, I’d like to help but can’t.”But not in this case.Atlas should be proud to havethis humanitarian on their staff andRichard should be praised for notonly doing what was needed tohelp, but stayed on top of it untilit was delivered.Countless babies thank you Richard!Laura KurzawskiAdvance Relocation Systems(59)Baltimore, MDRE: William DugganWm. Duggan Co., Inc. (2189)Walpole, MassachusettsI have been transferred a numberof times and just wanted to let youknow about one of your professionalvan operators and whatan excellent job he did.Mr. William Dugganand Company wereresponsible for our moveand from the beginning to the end,every effort was made to protect notonly the furniture but also, the woodwork,walls, staircase, etc. My wife andI have been moved by Mayflower,Bekins, and Allied, and none of ourmoves were ever this professional.Even the men who helped Mr.Duggan were very pleasant and paidattention to what they were doing.If Mr. Duggan is what Atlas is allabout, my hat is off to you and yourorganization because it was first class.Thank you for your time in thismatter and once again, job well done!Yours truly,William W. NylanVice PresidentAirtron…my hat is offto you and yourorganization...RE: Bill Seaman, Harry Morris,and Frank MillerAce World-Wide Moving &Storage Co. (39)Fallsington, PennsylvaniaPeg and I want you to know howpleased we are with the outstandingservice Ace Worldwide gave us duringthe move from Ohio to Pennsylvania.We especially want to recognizeseveral of your people: Bill Seaman,Harry Morris, and Frank Miller;without them this move would havebeen a tough ordeal for Peg and I.It is so rare nowadays to get asoutstanding service that these menprovided. They did such a wonderfuljob that Peg insisted we havethe same crew unload us. Imay have told you this, butthis is the 5th move that Pegand I have made and sheinsisted that when we moved toOhio, it would be her LAST move. But,when the position was offered to joinWheaton Science Products and itmeant a moveto the East It is so rareCoast, Peg wasnowadays to getas outstandingrather reluctantservice that theseto do this men provided.again, butworking with Bill, Harry, and Frankmade it easier for her.These men did a commendablejob and you can tell that they haveworked together like a well-oiledmachine–anticipating what needsto be done before ever having tobe directed to do so.Again, Peg and I want to thank youfor arranging for these men to handleour move. Please pass on our sincerethanks to Bill, Harry, and Frank for ajob well done!Sincerely,Kevin F. SullivanRE: Chip WrightAll Points Moving& Storage, L.P. (97)Houston,Texasand Barry TonnAce Relocation Services,Joint Venture (35)Cudahy,WisconsinI had accepted a new job whichmeant I had to move cross country –this being my first. I found the entireexperience completely overwhelminguntil I met Chip Wright. He was calm,cool, professional, organized andfriendly. He eased my anxieties andgave me helpfultips on how to Thank you foraccomplish the making my firsttask at hand. cross-countryHe was helpful move a great one!and reassuring.On moving day, Barry and histeam arrived on time and ready towork. Barry was quite personable. Iimmediately knew my belongingswere in good hands. The truck wasloaded without incident and themove was underway.Chip called the next day to confirmthat everything went off without ahitch. Barry called from the road togive me his arrival date and time.I couldn’t believe how on top ofeverything they both were.As promised, Barry showed up atmy new home on time with all of mybelongings. His team was very professionaland efficient and everythingwent smoothly.The entire team at Atlas performedabove my expectations. Thank youfor making my first cross-countrymove a great one!Very truly yours,Ruth E. AndersonRE: David Owens and Kay CarrGolden Van Lines, Inc. (991)Longmont, ColoradoI cannot say enough good thingsabout all of you who managed mymove from Colorado to Arizona.Dave and his crew, who picked myshipment up in the rain and mudwere so professional and organized–didn’t leave a spot anywhere!I felt completely comfortable thateverything would arrive safely–and it did...exactly when they toldme it would. They workednon-stop in the heat, nevercomplained, and left everythingexactly as it needed to be.Kay did a wonderfuljob of coordinating themove and personallyfollowing-up after thepickup and delivery.I’ve moved three times in 2 1/2years and this was the best yet!I’ve told many friends what a greatjob you do.Sincerely,Joyce ThimI cannot say enoughgood things aboutall of you whomanaged my move...RE: Jimmy HuskinsAmerican of Virginia, Inc. (103)Waynesboro,VirginiaYour company came to pack myhousehold goods for a move fromVirginia to Georgia. Thepacking and moving teams American ofwere very courteous and Virginia is mosthandled this responsibility fortunate to havein a very courteous and dedicated peoplemost professional manner. like these.I wanted to give specialcredit to the Van Operator JimmyHuskins and his wife for the fantasticjob they did in very hot and humidconditions. American of Virginia ismost fortunate to have dedicatedpeople like these.Thank you American of Virginia fora stress free move.Sincerely,J.C. Coleman40 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 41

CalendarJanuary 20062 New Year’s Day – US, Canada, BDS and International offices closed26-27 AWG Board of Directors Long Range Planning Meeting – Edgewater Beach Hotel, Naples, FL31- Feb. 1 Agent Leadership Conference – Headquarters, Evansville, INFebruary 2006Jan. 31-1 Agent Leadership Conference – Headquarters, Evansville, IN20 President’s Day – Atlas International offices closed20-22 Agent Sales Training – Headquarters, Evansville, IN21-23 GSA Household Goods & Freight Forum – Hyatt Regency Orange County, Garden Grove, CA23-24 Atlas National Symposium – Casino Aztar, Evansville, INMarch 20065-9 Exhibitor Show 2006 – Mandalay Bay, Las Vegas, NV21 Atlas Canada Spring Board Meeting – Atlas Canada Headquarters, Oakville, ON21-22 Agent Customer Service/Coordinator Training – Headquarters, Evansville, IN22-23 AtlasNet Training – Headquarters, Evansville, IN26-28 GlobalShop (NASFM) 2006 – Orange County Convention Center, Orlando, FLApril 20068-11 AMSA Annual Convention & Trade Show – Sawgrass Marriott Resort & Beach Club, Ponte Vedra Beach, FL11-12 Agent Customer Service/Coordinator Training – Headquarters, Evansville, IN12-13 AtlasNet Training – Headquarters, Evansville, IN14 Good Friday – Atlas Canada and BDS offices closed15 Vehicle Inspections Due18-20 Agent Sales Training – Headquarters, Evansville, IN26 AWG Board of Directors Meeting – Philadelphia Marriott Downtown, Philadelphia, PA27-28 39th Annual Atlas Forum on Moving – Philadelphia Marriott Downtown, Philadelphia, PAMay 200622 Victoria Day – Atlas Canada offices closed29 Memorial Day – US, BDS and International offices closedJune 200625-28 SHRM 58th Annual Conference & Exposition –Washington Convention Center,Washington, DCwww.atlasworldgroup.comAtlas World GroupP.O. Box 509Evansville, IN 47703PRSRT STDU.S. PostagePAIDEvansville, INPermit No. 1352