2005 Winter Amplifier - Atlas Van Lines

TracksAtlas Service is AppreciatedRE: Joseph DurrettAlexander’s MobilityServices (207)Tustin, CaliforniaI am writing in regards to our recentmove with your company. It was acorporate move within my husband’scompany, New Century FinancialCorporation. In eleven years ofmarriage this was our 7th move,although we have never usedAtlas Van Lines.This was our 3rd move with NewCentury and previous movers havebeen chosen by my preference afterreceiving three movingestimates. After attainingthree estimates for thismove, New Century toldus that they now had acorporate mover andthat we would be usingAlexander’s for ourmove back to Arizona.Van Operator, Joe Durrett, calledbefore the actual start date, just totouch base and introduce himself. Heexplained that he was very involvedwith the whole process and if we hadany questions, complaints, concernsabout anything that he would takecare of them. From the moment Joeand his crew arrived at our home inNew Jersey, I could tell it would bea great move. Having dealt withnumerous van operators and crewswith all of our moves, it was a completejoy to have Joe and his crew inour home. Not only was he veryfriendly, but he was honest about hisI feel that theseemployees areworth recognition.They are thetype of people thatgreat companiesare made of...expectations, as well as ours, and alsowanted input about how thingsshould be packed, etc. He and his crewtreated our home and belongings likethey were their own and it was amuch needed break from the stress ofmoving for myself. Upon completingthe packing, loading, etc. he made surethat we were able to reach him if wehad any questions, as well as makingsure that he could reach us until thetime of delivery.Upon arrival at our home inPhoenix, Joe went above and beyondwhat I had expected. Our entiretruckload of belongingsarrived in Phoenixwithout any damage.He and his crew workednon-stop through agrueling 112 degreeday to unpack theload and then went towork unpacking boxes, taking themajority with him when he left. Aftercutting the crew loose after almost 12hours, he stayed longer to help putthings together and make sure that Iwas happy with arrangement of largefurniture, etc. At every moment, Joewas courteous and thoughtful abouteverything regarding our move.I feel that these employees areworth recognition. They are thetype of people that great companiesare made of and their kindness,knowledge, and incredible customerservice are exemplary of whatemployees in this industry shouldbe. After experiencing that a movecan almost be stress free, evenhalf-way across the country, I woulddefinitely not settle for anything lessthan what your employees/companyprovided for us.Thank you again for everythingand I will definitely recommendAlexander’s to friends or neighbors inneed of a moving company.Sincerely,Amy (and Clinton) AlcornCity Transfer & StorageCompany (630)Bend, Oregon andKings Transfer Van Lines, Inc.(8243)Montreal, QuebecWe wanted to thank you forhow smoothly our move went toWaterloo, Ontario.Our highestcompliments go Our highestto your staff who compliments goto your staffdid an efficientwho did anjob of packing efficient job...and movingthings for us and ourfamily. Your staff gets along wellwhich speaks of good management.We unpacked everything and allwas in excellent shape. Thanks againfor a wonderful moving experience.Sincerely,Gord and Jean RiedlingerRE: Shaina PerreiraAce Worldwide Moving &Storage (1547)Huntington Beach, CaliforniaI write to tell you that ShainaPerreira was truly heroic!I had a confirmed load date in NewYork state with a vendor who calledto say they had over-booked andhad no truck, could not find a truck,and could not do it. The apartmentmanager had someone moving inimmediately andwas extremely upsetthat more time wasneeded. The facultymember was franticto get her items outof the building before her new jobbegan. Lots of dominoes began tofall and the vendor was not helpful.I left an urgent message over theweekend at Ace. Shaina called meearly, got creative, stayed in touchand got it all done for a pick-up thenext day and an acceptable deliverywindow. I was very impressed andvery relieved. It means a lot that she“just handled it”– no sweat.You have a good team. Take careof them and please thank her againfor me.Sincerely,Meredith DukeFacility Affairs Budget AnalystSan Francisco State UniversityI was very impressedand very relieved.It means a lot thatshe “just handled it”–no sweat.RE: Linda KnutsonAction MovingServices, Inc. (238)Burnsville, MinnesotaI would like to take a moment togive you and Action a great big UHS(Universal Hospital Services) thankyou for coming through and gettingthe job done. Linda recently workedher magic in arranging a UHSshipment of 10 critical care ventilatorsto get from California to our districtoffice in Arkansas. It doesAction Moving and Atlasproud steppingup in this time of disasterto get the job done.The domino effect ofthese efforts is gigantic. Arkansas isone of the closest destinations to thedisaster area where we can deliverequipment. UHS has lost our districtoffice in New Orleans and our Mobileoffice is crippled. We are in theprocess of establishing a temporaryoperation in Baton Rouge. Manypatients and storm casualties havebeen transported to Arkansas.We are also seeingan increase ofpatients into theMemphis, Atlanta,Birmingham,Dallas, Houston,and San Antonio areas. Theseventilators are being placedfor immediate use. The bestway to state it is simply thatAction and Atlas are helpingsave lives.Thanks again to everyone atAction and Atlas who are gettingthe job done.Best regards,Bob KnowlesRespiratory TherapyPortfolio Mgr.UHSRE: Chuck CoulterDMS Moving Systems ofAlabama, Inc. (801)Birmingham, AlabamaToo often we make our voicesheard whenthings do not ...professional, courteous,go according to polite and personable.our plans and With employees of thisexpectations caliber, your “CustomerSatisfaction Index” mustwhile remainingbe extremely high!silent whenthose same expectations areexceeded. The purpose of thiscommunication is to expressThe best way to my sincere appreciation for thestate it is simplyoutstanding service my wifethat Action andAtlas are helping and I received when DMSsave lives. Moving assisted with ourrecent relocation fromGeorgia to Illinois.Chuck and his team were responsiblefor loading and unloading ourhousehold goods. In my numerousmoves with General Motors over38 Atlas Amplifier • Winter 2005 Atlas Amplifier • Winter 2005 39