CITIZENÊS CHARTER

Performance Pledge Feedback andRedress MechanismWe, the officers and employees of thePhilippine Economic Zone Authority, do herebycommit ourselves to provide a globally competitiveenvironment where the growth of investments, exportsand employment are nurtured by: Effectively managing economic zones; Efficiently administering incentives; Providing utmost delivery of services; Undertaking focused investment promotions; and, Proactively implementing developmental activitiesTo uphold this commitment, we endeavor to:Please let us know how we have served youby doing any of the following;• Accomplish our Feedback Formavailable in the offices and put in thedrop box at the lobby• Send your feedback through fax(891-6781) or e-mail (iso@peza.gov.ph) Perform our tasks with absolute honesty, integrityand excellence, and with the highest standards ofprofessionalism and dedication to the welfare ofour countrymen; Undertake a continuing program to develop ourhuman resources and nurture a workingenvironment that motivates pursuit of excellence,professional growth, teamwork and unity ofpurpose; and Communicate to the whole of PEZA and itsclientele, our quality policy and performance, andinitiate measures to continually upgrade thequality of our services.• Talk to our Officer-of-the-Day at thePublic Assistance and Complaints Desk.We hope we have served you well. However,if you are not satisfied with our service, yourwritten/verbal complaints shall immediately beattended by the Officer of the Day at the PublicAssistance and Complaints Desk.THANK YOU for helping us continuouslyimprove our services.So help us, God.