CITIZENÊS CHARTER

Step Applicant/Client Service ProviderDuration of Activity(Under NormalCircumstances)Person in Charge Fees FormInitial certificateGroup Manager,ERSSG2Proceed to IMD forissuance of order ofpayment3 Pay to cashier4Go back to IMD andpresent OR andcompany ID orauthorization forrelease of certificateSign certificateIssue order ofpaymentReceive payment andissue ORRecord payment andrelease certificateIncluded in the 2day processing periodDeputy DirectorGeneral forOperations5 mins. IMD PhP 1205 mins. Cashier5 mins. IMD-END OF PROCESS-*If with deficiencies in the reports, ESD sends notice to company. (Request/application is held in abeyance until submission of complete reports)Request for Certification