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News and Views for Clients and Friends of Crown Records Management Issue 1 2011Hong Kong ReachesThree Million MarkMalaysia Goes Digitalat a Healthcare ConferenceRecords Managementin a Recovering RecessionIt’s Show and Tell in DubaiPhoto taken in DubaiFOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com

View From The BoardIn this new decade, it is interesting to ponder the sheer globalreach of information management as well as the variety ofsectors that we support. This often unsung service is critical toboth corporate and public sectors, and the incidence of error isvirtually zero. It is a credit to the people and systems deployedin the storage, movement and management of both hard copyand electronic data, that this is happening every day, all aroundour globe, like a well oiled machine.As a truly global company, we are able to share best practices,deploy expertise, and roll out common systems that capture theKey Performance Indicators (KPIs) that allow us to manage andmeasure the business. Yes, in Africa as well as in Amsterdam.This visibility is not only a benefit to us, but more importantly,to our clients, many of whom are global or regional themselves.This trend is growing as procurement endeavor to leveragevolume, and records management professionals seek strongercompliance through ease of access to the bigger picture.As you will read in this issue, we are proud to serve a varietyof key business sectors, from banking to healthcare and somefascinating niches such as historical archives, film negatives,geological samples and even ballot papers. Our professionalstaff take great pride in handling these irreplaceable items, andyou will read about some of our heroes here too.Finally, it is great to be recognised for making a difference inour communities, a core value for Crown, and the ExecutiveBoard applauds these locally driven initiatives.Table of ContentsBanking Vietnam, 2010 3INDUSTRY EXPERT: 4One-on-One with Damian CrossQuality Development Manager, MalaysiaMalaysia Goes Digital at a 6Healthcare ConferenceHong Kong Reaches 7the Three Million MarkCASE STUDY: 8Hospital in FranceCrown’s Records Management Center 10in FranceRMS in the Americas! 11Records Management in a 12Recovering RecessionIt’s Show and Tell in Dubai 14“MAD” Awards in the UK 15David MuirChief Executive OfficerCrown WorldwideEurope/Middle East/Africa2 The Global Record Issue 1 2011The Global Recordis published inKuala Lumpur,MalaysiaEditorPaddy KaroonyavanichGraphic DesignerNur Ashikin binti Abdul WahabCrown Records Management serves large andsmall corporations around the world. Thecompany’s services include storage of hardcopies and electronic business information,scanning, imaging, data conversion, datahosting and confidential waste destructionservices. Crown Records Management is adivision of the Crown Worldwide Groupwhich serves customers from over 250 locationsin 55 countries. Crown Worldwide Group’sother divisions include Crown Relocations,Crown Fine Arts, Crown Logistics and CrownWine Cellars. Established in 1965, the CrownWorldwide Group is a privately held companywith global headquarters in Hong Kong.Crown Records Management’s website iswww.crownrms.com.crownrms.comFOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com

What are some of the processes and practices thatrecords management companies, such as Crown, useto assess their risk in regard to their building’s safetyand security?Well, this is a very broad question that cannot be answeredin brevity; but generally speaking, the first step is called“Site Qualification,” which is used to assess flood andseismic risks, draining systems, land quality and neighborhazards. It is followed by a “Site Survey,” which includessoil tests, structural examinations, floor samples andmuch more.Licensing and certifications are also an important step inthe process. You do not want to be in a situation whereyou cannot obtain the various building endorsements aftercommitting to a location. This process will usually takeseveral months and, if denied, could prevent the necessaryapprovals from being granted, some examples of buildinglicenses include Certificate of Fitness or Occupancy, andFire and Electrical Inspection Certifications.Next steps include “Critical Installations” such asMechanical & Electrical (M&E), Heating, Ventilation and AirConditioning (HVAC), wiring, etc. It’s so easy to take thesethings for granted but it is essential that all of these arecarried out by a competent electrician or engineer.Once the safe environment has been created, you haveto start installing the equipment that’s needed to run andoperate the business. Racking systems are the most widelyused within any records management centre. These systemsare vast, carrying hundreds of thousands to several millioncartons, and often housed within a single storage facility.There are two primary racking types used in recordsmanagement centres, mezzanine and long span racking.Several other racking configurations such as mobile longspan and Automated Storage & Retrieval System (ASRS)integrate various layers of automation. But no matter whichsystem is used, they are all very much the same in termsof being several meters in height and carry an immenseamount of weight, two very serious dynamics that need tobe managed within a strict safety guideline.Working with a reputable racking supplier who provideshighly engineered equipment is essential to safeguardyour business and assets. The equipment must beboth manufactured and installed to the recognizedinternational standards such as those of the StorageEquipment Manufacturers Associations (SEMA), FédérationEuropéenne de la Manutention (FEM) and the AustralianStandards for Steel Racking (AS 4084).From there, it is imperative to maintain and function within afacility safely on a day-to-day basis. This is achieved by havinga comprehensive safety policy that is well communicatedto the staff. The policy should enable the workforce torecognize and understand the potential risks throughregular risk assessments while providing the framework toenable the implementation of preventative measures andthe adoption of proven best practices.What are your final thoughts on these issues of health,safety and security?Well, all of this is just a general overview. It is in fact, justthe start. “Complacency” is defined as self-satisfaction,especially when accompanied by unawareness of actualdangers or deficiencies. The key is to never be satisfied,to always be aware of what is around you and to keeplooking for improvements. It is a continuous and neverendingcycle.And remember complacency is the enemy of safety.The Global Record Issue 1 20115FOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com

Malaysia Goes Digitalat a Healthcare ConferenceRichard Thiagaraj, national operations manager for Records ManagementMalaysia (left) and Damian Cross, quality development manager, MalaysiaThe Crown team in Malaysia had anopportunity to convey their digitalcapabilities at a healthcare conferenceentitled “Operations & Maintenance.”Among the focus points was how toreduce costs through more efficientoperational practices, which includedboth digital and traditional documentmanagement.Crown was an exhibitor and sponsor ofthe event and had a booth right outsidethe main conference room.There has been an ever-increasing amount of interest in scanningand imaging services and the team thought there would be no betterway to present Crown Records Management than by showcasing itsdigitizing benefits and services.Computer screens with slide shows were set up so that the medicalprofessionals who were attending the event could get a personal presentationon Crown’s technology solutions. Visitors to the booth were also given aflash drive media stick, which was preloaded with digital presentations andvery interesting Crown case studies.Crown Malaysia would like to thank everyone involved for making this asuccessful event.6 The Global Record Issue 1 2011FOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com

Hong Kong Reachesthe Three Million MarkThe Crown RecordsManagementteam in HongKong is veryexcited toannounce theirbreakthrough tothe three millioncarton mark.Growth of Records Cartons in Storage – Crown Hong Kong“This achievement is only possible because of the wholehearted commitment exhibited by everyone in the division,”said Sammy Fong, general manager of Records Management in Hong Kong. “We rely on the patronage of manyvaluable corporate clients, including Standard Chartered Bank (SCB). SCB has been a valued client of ours since 1992.We are very proud of this milestone and look forward to continued growth.”One of Crown’s “Most Valued Partners”, StandardChartered Bank (SCB), receiving the recognition.From Left to right: Dennis Tsoi, Sales ServiceManager, Crown Records Management HongKong; Ralph Tin, Support Services Officer, BankingServices Division, Standard Chartered Bank;James Wong, Support Services Manager, BankingServices Division, Standard Chartered Bank;Ricky Woo, Purchasing Manager, Banking ServicesDivision, Standard Chartered Bank; Sammy Fong,General Manager Crown Records ManagementHong KongCongratulations to the Records Management team in Hong Kong!The Global Record Issue 1 20117FOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com

Case Study:Hospital in FranceThe General Hospital of Versailles “Centre Hospitalier de Versailles” has adeep historical significance. It was initially founded by Louis XIII in 1636 as amodest infirmary known as the “House of Charity.”It has been modernized several times throughout the centuries and today itfeatures 800 beds in the main building, as well as three additional buildingsincluding a nursing school and an historical building that was once a generalnursery.As part of the evolution of the hospital’s continued efforts to modernizeitself, The General Hospital of Versailles was seeking a partner to outsourceand digitize their medical files. This would ensure that backup copies wouldalways be on file. Having electronic records stored offsite would ensure thesafety, security and integrity of the records.The hospital also needed to maintain the instant access they were longaccustomed to while keeping their records in-house. Their requirementwas to digitize and outsource the medical records for all patients who werehospitalized within the past five years.THE PROBLEMOnce the hospital chose Crown Records Management as their recordsmanagement provider, the transitional and ongoing challenges wereidentified.• The existing files of the patients (dating back five years) had to be retrievedand transported to Crown’s Poissy Management Center, located in asuburb of Paris, France.• This represented more than 400,000 existing patient records, about eightkilometers (five miles) of files.• These existing files were quite old and not as organized as the hospitalwould have preferred, making it difficult to find the files they needed tocare for their patients.• A process would need to be put in place to manage the outsourcing ofabout 14,000 new patient files that will be added every year.• Once the files were outsourced to Crown, they had to be accessible bythe doctors and hospital employees 24 hours a day, seven days a week,should there be an emergency that would require the medical files to bereviewed urgently.8 The Global Record Issue 1 2011FOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com

BeforeAfterTHE SOLUTION• Crown implemented a “back file conversion” process to manage the existing files. Following the transport of the filesto Crown’s facility, each medical record was immediately scanned and digitized upon arrival.• To ensure that the medical records would be accessible to the hospital staff around-the-clock, and to ensure that theprocess would be implemented as quickly as possible, Crown utilized the resources it had available from its internationalnetwork.Crown’s local expert in Paris, Christophe Portal worked closely with Graeme Marshall, from Crown Scotland, whorelocated to France on a temporary basis. The team set up the processes and hired a new employee who is solelydedicated to managing the hospital’s records.The new staff member was recruited, trained and “up-and-running” in less than a month. He is now on staff and, alongwith his local team, is available to serve the hospital’s needs 24 hours a day, seven days a week.• For new patient records, each record continues to be scanned immediately upon arrival at Crown’s facility. All recordsare assigned a unique bar code for easy identification and stored safely and securely, with redundant systems in place,to further safeguard these critical patient files.• For the hard copy records, the files are now completely organized and labeled with the patient details. They can beeasily identified and retrieved upon request from the hospital.• The team now delivers about 20 files per day (4,000 files per year) from its Poissy facility to The General Hospital ofVersailles, always before 10 a.m.• For urgent requests, the team delivers files within three hours.The Global Record Issue 1 20119FOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com

Crown’s Records ManagementCenter in FranceChristophe PortalBusiness Development Managercportal@crownrms.comStorage Capacity: 374,000 Cubic FeetCROWN RECORDS MANAGEMENTTechnoparc, 7, rue Gustave Eiffel, 78300 Poissy, FranceTel: (33) 1 30 06 80 00 Fax: (33) 1 30 06 75 48Email: sales.fr@crownrms.comSECURITY SYSTEMS4 All around fencing with 24-hour security4 Full PC-monitored, card reader access control system for front office and warehouse4 24-hour monitoring of external office areas, with password entry control system4 Added security with guard monitoring gatesINFORMATION SECURITY4 Information security is maintained through state-of-the-art systems4 All information is kept on secured servers with optimum file-level security, internal firewalls and the latest in virusprotection softwareFIRE PROTECTION SYSTEM4 The office and warehouse are fully protected with sprinkler and fire monitoring systemsTHEFT PREVENTION SYSTEM4 Warehouse access monitored by closed-circuit television (CCTV) recordings4 Vehicle access controlled by gate barrier and checked by security guards4 Visitors are allowed by appointment only and accompanied by Crown staff after registering at the reception area in themain lobbyENVIRONMENTAL CONTROLS4 Climate-controlled facilities, 24 hours a day, seven days a weekPRE-EMPLOYMENT SCREENING & BACKGROUND CHECKS4 All new hires are subject to a vigorous screening process. Detailed background checks are performed on employeesof all businesses operating in the management facilityEMPLOYEE TRAINING4 All new employees undergo a training and orientation program not limited to their own specific business line.On-the-job training covers instructions and procedures of prevailing quality and security practices10 The Global Record Issue 1 2011FOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com

RMS in the Americas!In 2009, Crown Americas made the strategic decision to investin its records management business. Nicola Valentine, who firstjoined Crown’s Auckland, New Zealand office in 1994 as RecordsManagement Supervisor, was chosen to head up this importantdivision of the Crown Worldwide Group.Nicola is a member of PRISM and ARMA and is successfullymanaging the sales and operations of the recordsmanagement businesses across Crown Americas.She has over 15 years of recordsmanagement experience within allaspects of the business from startingup facilities to implementing new clientaccounts and transitioning theirrecords intoCrown’s facilities.CrownAmericasNicola Valentine,Regional DirectorRecords Management - Americasnvalentine@crownrms.com“Neighbour to Neighbour Centreis thrilled by the service we havereceived from Crown RecordsManagement. Space is at a premiumin our building and Crown hashelped us to make the best use ofour precious floor space. Crowncame to our facility and assessedour needs. They were timely andprofessional, and this instilled aconfidence that they would protectour important documents.We would recommend them toany business that requires securerecords management and to increaseoffice space.”- Sara CollyerOperations ManagerNeighbour to Neighbour CentreHamilton, Ontario, CanadaNicola stated, “We are very proud to haveclients in our facilities in California, Nevada, Texas,Virginia, New York, New Jersey and Hawaii in the UnitedStates, and in Toronto and Calgary in Canada as well as SanJose, Costa Rica. These records management centers willsoon be joined by expansions into Florida, Chile, Brazil andMexico.”Our team of professionals proudly serves large and smallcorporations with offsite document management, scanning,imaging, shredding, destruction as well as offsite dataprotection and media management. Please visit our websiteat crownrms.com/usa and crownrms.com/canada to learnmore about our special offers for new customers.Jill Turner, records administration manager,at Crown’s Huntington Beach, CA facility,scanning client’s valuable documentswww.crownrms.com/usa andwww.crownrms.com/canadaThe Global Record Issue 1 201111FOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com

Records Managementin a Recovering RecessionWritten by:Martin BuddDirector of Business DevelopmentUK & IrelandLondon, UKEmail: mbudd@crownrms.comWith ongoing uncertainty about the economic outlookand the strength of recovery, businesses acrossall sectors are continuing to find ways to improveefficiency and cut costs. Martin Budd, director ofbusiness development at Crown Records Management,explores how better information management and datasecurity procedures can help companies to streamlinetheir processes, reduce costs and minimise risk.While there are many measures that companies can take to protect themselves against the worst of the economy’sravages, implementing efficient records management processes is one way to provide both cost and time savings inthe long-term, as well as preventing the reputation and financial damage that lost information can inflict.Reducing Costs with Offsite StorageFirstly, office and facility costs remain a major burdenfor many organisations. Despite the current economicuncertainty, average monthly office rents in the UKremain significant, often well over £50 (US$75) persquare foot for prime office space in London. By contrast,outsourcing hard copy document storage costs around£1.58 (US $2.40) per month for the contents of a typicalfour-drawer filing cabinet, which requires 10 square feet ofoffice space. Companies can therefore achieve significantreductions by utilising office space for essential use onlyand sending records offsite for storage.12 The Global Record Issue 1 2011FOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com

Minimising Risk with Secure Storage SolutionsSecondly, careful records management protects companies againstthe financial implications and reputational damage caused by datalosses. Consumer loyalty can be severely impacted if companiesfail to treat personal and corporate information securely, with asurvey conducted by YouGov and Check Point revealing that 91percent of consumers would actively avoid purchasing goods orservices from a company which had suffered information leaks.Effective records management procedures also protect companiesagainst the legal consequences of information losses. Databreaches often lead to substantial fines, so an audit to ensuredata is not retained for longer than needed is well worthwhile.Such audits take into account all relevant legal and sector-specificregulations, with notifications whenever data has reached the endof its lifespan.The importance of such action cannot be underestimated: atotal of 99 data breaches–almost one every day–were reportedto the information commissioner in the last quarter of 2008.What’s more, a report commissioned by security firm McAfeesuggests that data breaches alone cost the world’s companiesmore than £700 billion (more than a trillion US dollars) in 2008through a combination of legal fines, operational expenses andlost revenue.Business Continuity PlanningFinally, effective records management is a key aspect of disasterrecovery and business continuity planning. Whether it’s a caseof flooding, fire or IT failure, any inability to get back up andrunning quickly can prove expensive. By ensuring that crucialinformation is backed up and stored in a secure location,companies can significantly improve their chances of being able toreturn to normal operations as quickly as possible, thus avoidingincreased costs.To implement an effective policy, it is crucial that organisationsfoster a culture where records management and data protectionis at the forefront of everyone’s minds, rather than being viewed asthe responsibility of one person or department. Companies shouldtherefore establish stringent procedures for handling and storinginformation and ensure that all employees are aware of both theirobligations and the potential consequences of data losses.These procedures should cover all types of records, fromelectronic data and email to hard copy files, and shouldalso encompass clear policies on the use of devices such asUSB memory sticks, as well as the transportation of data.In addition, all sensitive electronic data should be encrypted, whilehard copy information should be securely stored and its usecarefully monitored.It’s clear that the cost savings and reduction of risk are issuesthat all companies must take seriously. By taking action now,companies can ensure that they are well prepared to navigate theroad ahead.FOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.The Global Record Issue 1 2011 13If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com

It’s Show and Tell in DubaiStanding left to right: Amanda Jones, David Muir, Graeme Marshall,Andy Marshall, Ahmed Al JabahjiSitting down left to right: Augustine Abilagoyo, Bilal TaweerTo showcase their services, the Crown RecordsManagement team has opened a showroom at their officein Dubai.The showroom has temperature and humidity controlsand keypad security access. It is a self-contained area withinthe office space, accommodating some 15,000 cartons.The facility is immaculate, light, clean and extremely tidy.All items are bar coded and processed into the shelvingaccordingly.“This offers the client a full experience of how Crown’sservices are carried out, being fully interactive.” said AndyMarshall, regional director for the Middle East. “A numberof clients have visited the new showroom already. We areexcited about our new showroom and look forward tohosting many clients in the future.”“This is all about enhancing the client experience whenvisiting Crown,” said David Fathers, commercial manager,Continental Europe, “It enables us to offer a completeoverview of Crown’s capabilities.”“The tour begins in the new showroom where theclients are given a demonstration of the entire process.They are encouraged to get “hands-on” by creating awork order in RMWeb, applying bar code stickers andphysically scanning the carton while they are transportedinto storage.Crown Records Management websites are availablein over twelve languages. Visit us at www.crownrms.comor www.crownrms.com/uae for more information14 The Global Record Issue 1 2011FOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com

“MAD” Awards in the UKCrown Records Management in the UK is celebrating theirposition as one of only six companies to reach the finalsof the “Make A Difference (MAD)” awards, sponsored byLegal & General.The annual awards, which are supported by Business inthe Community and The Chartered Institute of Purchasingand Supply, reward suppliers who have made significantcontributions to the environment, their communities andtheir employees. Crown was recognized for its effort incutting carbon emissions during 2009. That undertakingincluded the use of electric delivery vans, producing zeroemissions and launching “Lights-out Fridays” to slashelectricity consumption across its sites by an estimated27.5 tons of carbon per year.These initiatives are part of Crown Records Management’swider Corporate Social Responsibility (CSR) policy, whichalso encompasses the use of fuel-efficient motorcycles forsmall-volume deliveries and the introduction of electronicinvoices and web-based transactions to reduce paperconsumption. The company has also switched to packingmaterials which are made from at least 80 percent recycledcontent and has offset its remaining emissions by planting2,250 trees.Frank Hopping, managing director for Crown RecordsManagement, UK & Ireland, said, “I am delighted that ourcarbon-reduction initiatives have been recognised. Weare acutely aware of the importance of minimizing ourenvironmental footprint and have worked to ensure thatthis becomes integral to all our operations. Our employeeshave shown true commitment to cutting emissions so it’sfantastic to see their efforts being rewarded in this way.We have been building on this success throughout 2010,by adding more electric vehicles to our fleet and newenvironmental features to our offices and warehouses.”Crown has worked with Legal & General for many years andwas appointed its preferred UK supplier in 2008, following arigorous procurement process.Martin Budd, sales director, UK & Ireland (third from left), proudly accepted a certificate of achievement at a luncheon held in December, 2009.Left to right: Sabrina Thatcher, Supplier & Procurement Team, Legal & General; Jas Khasriya, Key Account Manager, Crown; Martin Budd, Directorof Business Development, Crown; Graham Precey, Head of CSR, Legal & General; Richard Beer, Director, Central Finance and Group Purchasing,Legal & General; and Nicki Powell, Supplier Relationship Manager, Legal & GeneralFOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.The Global Record Issue 1 2011 15If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com

NORTH AMERICAEUROPEMIDDLE EASTEAST ASIACENTRAL AMERICAAFRICASOUTH ASIASOUTHEAST ASIASOUTH AMERICAAUSTRALASIANorth AmericaCanadaTel: (1) 905 332 4332Fax: (1) 905 827 7846sales.ca@crownrms.comMexicoTel: (52) 55 5396 9359Fax: (52) 55 5341 3644sales.mx@crownrms.comUnited StatesTel: (1) 714 898 0955Fax: (1) 714 898 5640sales.us@crownrms.comCENTRAL AmericaCosta RicaTel: (506) 2431 4650Fax: (506) 2431 4264sales.cr@crownrms.comSOUTH AmericaArgentinaTel: (54) 11 4890 2332Fax: (54) 11 4890 2288sales.ar@crownrms.comBrazilTel: (55) 11 4208 5550Fax: (55) 11 4208 5544sales.br@crownrms.comChileTel: (56) 2 239 6833Fax: (56) 2 237 0128sales.cl@crownrms.comEuropeAustriaTel: (43) 1 6030 723Fax: (43) 1 6030 772sales.at@crownrms.comBelgiumTel: (32) 277 327 50Fax: (32) 277 327 55sales.be@crownrms.comCzech RepublicTel: (420) 224 832 311Fax: (420) 224 832 306sales.cz@crownrms.comDenmarkTel: (45) 3977 5111Fax: (45) 3977 5001sales.dk@crownrms.comFranceTel: (33) 1 3006 8000Fax: (33) 1 3006 7548sales.fr@crownrms.comGermanyTel: (49) 69 1539 4000Fax: (49) 69 1539 400 70sales.de@crownrms.comHungaryTel: (36) 1 204 8660Fax: (36) 1 204 8671sales.hu@crownrms.comIrelandTel: (353) 1 864 2700Fax: (353) 1 864 5587sales.ie@crownrms.comItalyTel: (39) 02 45 31 375Fax: (39) 02 47 997 418sales.it@crownrms.comLuxembourgTel: (352) 26 200 771Fax: (352) 26 202 369sales.lu@crownrms.comNetherlandsTel: (31) 78 610 0011Fax: (31) 78 610 3346sales.nl@crownrms.comNorwayTel: (47) 22 63 01 63Fax: (47) 22 44 69 91sales.no@crownrms.comPolandTel: (48) 22 502 32 71Fax: (48) 22 502 32 73sales.pl@crownrms.comRussian FederationTel: (7) 495 626 5244Fax: (7) 495 626 5245sales.ru@crownrms.comSpainTel: (34) 91 878 2410Fax: (34) 91 878 2127sales.es@crownrms.comSwedenTel: (46) 8 5001 1925Fax: (46) 8 5001 0760sales.se@crownrms.comSwitzerlandTel: (41) 44 454 4800Fax: (41) 44 454 4808sales.ch@crownrms.comTurkeyTel: (90) 212 347 4410Fax: (90) 212 347 4413sales.tr@crownrms.comUnited KingdomTel: (44) 20 8443 6050Fax: (44) 20 8443 6070sales.uk@crownrms.comMiddle EastBahrainTel: (973) 17 227 598Fax: (973) 17 224 803sales.bh@crownrms.comKuwaitTel: (965) 2431 2160Fax: (965) 2431 2642sales.kw@crownrms.comQatarTel: (974) 4462 1115Fax: (974) 4462 1119sales.qa@crownrms.comSaudi ArabiaTel: (966) 1 279 5244Fax: (966) 1 279 5245sales.sa@crownrms.comUnited Arab EmiratesTel: (971) 4 289 5152Fax: (971) 4 289 6263sales.ae@crownrms.comAfricaBotswanaTel: (267) 316 5266Fax: (267) 316 5266sales.bw@crownrms.comEgyptTel: (20) 2 2704 2297Fax: (20) 2 2704 6510sales.eg@crownrms.comGhanaTel: (233) 543 694 962Fax: (233) 2181 6248sales.gh@crownrms.comNigeriaTel: (234) 1 4631 081Fax: (234) 1 4631 082sales.ng@crownrms.comSouth AfricaTel: (27)11 372 1700Fax: (27) 11 372 1701sales.za@crownrms.comTanzaniaTel: (255) 22 2401 208Fax: (255) 22 2401 208sales.tz@crownrms.comEAST AsiaChinaTel: (86) 21 6250 8820Fax: (86) 21 6250 8978sales.cn@crownrms.comHong KongTel: (852) 2636 8388Fax: (852) 2637 1677sales.hk@crownrms.comJapanTel: (81) 3 5447 2301Fax: (81) 3 5447 2309sales.jp@crownrms.comMacauTel: (853) 28 755 082Fax: (853) 28 755 092sales.mo@crownrms.comMongoliaTel: (976) 11 326 419Fax: (976) 11 326 419sales.mn@crownrms.comSouth KoreaTel: (82) 2 796 5717Fax: (82) 2 795 7780sales.kr@crownrms.comTaiwanTel: (886) 2 2719 2618Fax: (886) 2 2719 8326sales.tw@crownrms.comSOUTH AsiaIndiaTel: (91) 22 394 025 25Fax: (91) 22 391 715 65sales.in@crownrms.comSOUTHEAST AsiaCambodiaTel: (855) 23 881 004Fax: (855) 23 884 451sales.kh@crownrms.comIndonesiaTel: (62) 21 7588 2288Fax: (62) 21 7588 2588sales.id@crownrms.comMalaysiaTel: (60) 3 5636 9166Fax: (60) 3 5637 5166sales.my@crownrms.comMyanmarTel: (95) 1 223 288Fax: (95) 1 229 212sales.mm@crownrms.comPhilippinesTel: (63) 2 822 1123Fax: (63) 2 823 5263sales.ph@crownrms.comSingaporeTel: (65) 6861 6818Fax: (65) 6862 2840sales.sg@crownrms.comThailandTel: (66) 2 249 0219Fax: (66) 2 249 9036sales.th@crownrms.comVietnamTel: (84) 8 3840 4237Fax: (84) 8 3840 4157sales.vn@crownrms.comAustralasiaAustraliaTel: (61) 2 9838 5600Fax: (61) 2 9838 5755records@grace.com.auNew ZealandTel: 0800 55 99 66Fax: 0800 100 699sales.nz@crownrms.comHOLDINGSGroup HeadquartersTel: (852) 2528 6111Fax: (852) 2528 0177holdings@crownworldwide.comcrownrms.com© 2011KL/pr425FOR MORE INFORMATION, CLICK HERE TO VISIT CROWNRMS.COMSUBSCRIBE • READ PAST ISSUES • SUBMIT FEEDBACKCopyright © 2010 Crown Records Management. All Rights Reserved.If you would like to unsubscribe from this list, please send an email to unsubscribe@crownrms.com