Cummins Customer Account Management Portal User Guide

Table of Contents 

Introduction ...................................................................................................................................3 

Using the Portal ............................................................................................................................4 

Terms of Use, Disclaimers and Privacy....................................................................................5 

Available Menu Options................................................................................................................6 

Account Status and Payments Menu ...........................................................................................7 

What is on the Account Status and Payment page ..................................................................8 

Register Bank Account Menu .......................................................................................................9 

View Statements Menu...............................................................................................................11 

View Invoices Menu....................................................................................................................12 

Change Profile Menu..................................................................................................................15 

Admin User Menu .......................................................................................................................16 

Making a Payment......................................................................................................................18 

Direct Debit Payments ............................................................................................................19 

Credit Card Payments.............................................................................................................20 

Contact Us ..................................................................................................................................22 

Page 2 of 22 Version: October, 2009

Introduction 

Welcome to the Cummins Customer Account Management Portal (Portal). The Portal will 

enable you to access your account details 24 hours a day, 7 days per week * 

Some of the features of using the Portal are: 

Availability of your account status which is updated daily 

View and reprint open and closed transactions (invoices, credits) 

View and reprint current period and previous period statements 

Securely pay online using Direct Debit or via Credit Card (Visa & MasterCard only) 

Review new invoices (within the last 24 hours) 

Contact Cummins via email if you have questions regarding any transactions 

Automated allocations of payments if processed via the Portal 

No requirement to produce and issue a remittance 

Register and manage user registration 

Cummins has utilised the most up to date technology and security systems, complying not only 

with our stringent security protocols, but ensuring total compliance to banking and statutory 

requirements, ensuring your data is secure. 

The added benefit of using a ‘web based’ product is that you do not need to invest in any 

system technology; making it a low cost way to manage your Cummins account. 

This user guide has been created to assist you in the day to day use of the Portal. 

* 

This excludes any site service and maintenance down time. 


Using the Portal 

The Portal operates with many browsers, including Internet Explorer and Firefox. 

Your Account 

You will be provided with a User ID and Password that is linked to your Customer Account 

Number. 

If you do not have these details or have problems with your password, please refer to the 

section Contact Us for Contact details to obtain this information or rectify your problem. 

Logging in 

You can log onto the Portal via the link at www.southpacific.cummins.com 

You will need to enter your: 

Customer Account Number 

User ID; and 

Password 

And click on Login. 


Terms of Use, Disclaimers and Privacy 

Prior to using the Portal, please review the Terms of Use, Disclaimers and Privacy Statement 

by clicking on the link which is located in the bottom right of the Portal screen. 


Available Menu Options 

When you log in to the Portal, you will have the following available to you: 

Account Status and Payments 

Register Bank Account 

View Statements 

View Invoices 

Change Profile 

Admin User (this option is only visible to the Admin user of your organisation) 

Log Out 

We will look at each of these menu items individually in more detail on the following pages. 


Account Status and Payments Menu 

The default page you see when you log in to your account is the Account Status and 

Payments page, which gives you comprehensive information about your account. This page 

shows all current and open items on your account. † 

† 

Please note, payments made and invoices created in the last 24 hours may not appear. 


What is on the Account Status and Payment page 

We will explain each item found on this page in detail. 

Query Invoice 

When you click on the envelope, it will launch your email client and prompt you to send an 

email to the Cummins Account Receivable department (sthpac.ar@cummins.com) 

Invoice Number 

This is a quick link to view the archived invoice/credit which is presented in PDF format. 

Client Order Reference 

Your order reference (if provided). 

Issue Date 

The original issue date of the transaction. 

Payment Due Date 

This is the due date of the transaction. 

Invoice Amount 

This is the original amount of the transaction. 

Amount Owing 

This is the amount still owing on the transaction. 

Pay? 

Select this check box if you wish to pay the transaction. 

Amount to Pay 

When selecting Pay? the Invoice amount automatically populates, however you can enter an 

amount less than the total Invoice amount should you wish to part pay. If you choose to part 

pay, you will be prompted to provide a reason for the short payment. 

Total Amount to Pay 

Once you have selected the items to pay (as well as select credits to take up) ‡ this will 

automatically calculate the total amount you are paying. 

Choose Your Payment Method 

Payments can be made via a registered bank account, or via Credit Card § 

‡ 

You will not be able to take up credits only; the portal will not process negative balances. 

§ 

We only accept MasterCard or Visa on the Portal 


Register Bank Account Menu 

This page allows you to save your bank account details securely to avoid you having to enter 

the same details every time you make a payment. The bank account details are saved in a 

secure environment and are only visible to you. 


If you wish to pay your account via Direct Debit, enter your bank account details and read 

through the Direct Debit Request Service Agreement. If you agree to the terms outlined, select 

I accept the terms and conditions check box and Save your details. 


View Statements Menu 

This page presents your monthly statements that you can select from the drop down menu. 

You then have the option to view/print/save your statements in PDF format. ** 

** 

Adobe Reader is required to view PDF images of your statement. The reader is available for download at 

http://www.adobe.com/ 


View Invoices Menu 

The view invoices menu enables you to search for an invoice either by Invoice number or by 

selecting a date range. 


If you know the invoice you wish to view, enter the number in the Invoice Number field. 

Otherwise, if you unsure of the invoice number, you can click on the Calendar Icons in the 

Invoice Date field to select a specific date range to search for all invoices/credits within that 

time frame. 

Once you have entered your search criteria, click on the Submit button and the search will 

begin. 


You then have the option to view/print/save your invoices in PDF format by clicking on the View 

PDF link. †† 

†† 

Adobe Reader is required to view PDF images of your invoices. The reader is available for download at 

http://www.adobe.com/ 


Change Profile Menu 

The change profile menu allows you to change your password and nominate an email address 

should you wish to receive email notifications of new transactions that are updated on the 

Portal. 

Once you have updated your password or entered your email address, click Save to ensure 

your changes are saved. 


Admin User Menu 

This menu is only available to users defined as Administrators. You can search, setup, or 

delete users from this menu. 

Create New User 

To create a user, click on Create New User. Enter a user ID, Password and Email address. 

Once done, click Save. Once complete, the user will then be able to login and the use the 

portal. 


Modify or Delete a User 

If you wish to make changes to a user or delete the user, click on the Find User(s) button. This 

will bring up the list of users associated with your account. 

Click on the User Name that you wish to modify or delete. You can then make a change or 

delete the user. 


Making a Payment 

Select the items you wish to pay and either leave default payment amounts or enter a specific 

amount to pay (if you wish to short pay). 

Review the Total Amount to Pay field, which will now have an updated calculated total. 

Select how you wish to pay (Direct Debit or Credit Card) and click on Continue. 


If you choose to only part pay an item, you will be prompted to enter a reason for the short 

payment. Click on continue. 

Direct Debit Payments 

If paying by Direct Debit, you will see a confirmation to debit your account. Click on Pay this 

amount. 


You will then be presented with a Payment Receipt. 

Credit Card Payments 

If making a payment by Credit Card, enter your credit card details and click on Pay this 

amount. 


You will then be presented with a Payment Receipt. 

Due to Bank and Cummins processing times, please be aware that the Portal may not update 

with your payments for up to 24 hours. 


Contact Us 

For any issues or questions regarding the use of the Cummins Customer Account Management 

Portal please contact us on: 

Email: sthpac.ar@cummins.com

Cummins Customer Account Management Portal User Guide

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