Cummins Customer Account Management Portal User Guide

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Table of Contents Introduction ...................................................................................................................................3 Using the Portal ............................................................................................................................4 Terms of Use, Disclaimers and Privacy....................................................................................5 Available Menu Options................................................................................................................6 Account Status and Payments Menu ...........................................................................................7 What is on the Account Status and Payment page ..................................................................8 Register Bank Account Menu .......................................................................................................9 View Statements Menu...............................................................................................................11 View Invoices Menu....................................................................................................................12 Change Profile Menu..................................................................................................................15 Admin User Menu .......................................................................................................................16 Making a Payment......................................................................................................................18 Direct Debit Payments ............................................................................................................19 Credit Card Payments.............................................................................................................20 Contact Us ..................................................................................................................................22 Page 2 of 22 Version: October, 2009
Introduction Welcome to the Cummins Customer Account Management Portal (Portal). The Portal will enable you to access your account details 24 hours a day, 7 days per week * Some of the features of using the Portal are: Availability of your account status which is updated daily View and reprint open and closed transactions (invoices, credits) View and reprint current period and previous period statements Securely pay online using Direct Debit or via Credit Card (Visa & MasterCard only) Review new invoices (within the last 24 hours) Contact Cummins via email if you have questions regarding any transactions Automated allocations of payments if processed via the Portal No requirement to produce and issue a remittance Register and manage user registration Cummins has utilised the most up to date technology and security systems, complying not only with our stringent security protocols, but ensuring total compliance to banking and statutory requirements, ensuring your data is secure. The added benefit of using a ‘web based’ product is that you do not need to invest in any system technology; making it a low cost way to manage your Cummins account. This user guide has been created to assist you in the day to day use of the Portal. * This excludes any site service and maintenance down time. Page 3 of 22 Version: October, 2009
Page 4 and 5: Using the Portal The Portal operate
Page 6 and 7: Available Menu Options When you log
Page 8 and 9: What is on the Account Status and P
Page 10 and 11: If you wish to pay your account via
Page 12 and 13: View Invoices Menu The view invoice
Page 14 and 15: You then have the option to view/pr
Page 16 and 17: Admin User Menu This menu is only a
Page 18 and 19: Making a Payment Select the items y
Page 20 and 21: You will then be presented with a P
Page 22: Contact Us For any issues or questi

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