National Review of GP Out of Hours Service - Health Service ...

12.5. Standard Service Level
Agreement:
The standard service level
agreement as set out in the
appendix to be applied to all
cooperatives.
12.6 DDoc /Caredoc Nurse
Telephone Triage Agreement:
Review agreement.
All cooperatives have signed‐off on
the standard service level agreement
which will be reviewed bi‐yearly.
DDoc to tender for the provision of
nurse telephone triage to ensure
costs are in line with nurse
telephone triage nationally.
12.7 GP/Nurse Telephone Triage:
1. Consultations completed with GPs
Nurse telephone triage to be
undertaken nationally.
in NEDoc.
2. Consideration given by DNE to
tender for nurse telephone triage in
NEDoc. (In this event, a joint
tendering process with DDoc (6),
and KDoc (2) where triage is not
undertaken
currently, should be
considered).
12.8 Drivers in Cooperatives:
Review the delivery of services by
drivers in the context of cost
effectiveness.
12.9 Drugs Stock List:
A National Drugs Stock List to be
applied to all cooperatives.
12.10 Areas not covered by an Out of
Hours Service:
Engage with non‐participating
GPs nationally.
12.11 Patient Satisfaction Surveys:
Standardise the template for
undertaking patient satisfaction
surveys.
12.12 GP Out of Hours’ Services in
Border Areas – CAWT.
Continue and expand the service
as appropriate.
12.13 National Contract for the
Installation/Maintenance/
Upgrading of IT Systems.
Tender for a national contract.
3. Nurse telephone triage clinical
decision
support software
implemented in all cooperatives.
1. Alternative service provision has
been
considered e.g. tendering
process.
2. Reduction in driver costs
considered
e.g. on call arrangements
/ taxies.
1. The compilation of a National
Drugs Stock List is complete.
2. Only drugs as itemised in the
Stock List are held in treatment
centres/doctors’ bags.
Consultations commenced with non‐
participating GPs to ensure 100%
out of hours’ coverage nationally.
1. Regional management has linked
with the Office of Consumer Affairs.
2. The national template has a focus
on rating outcomes of the service.
CAWT continues to review the
urgent GP out of hours’ service
requirement in the Border areas on
a regular basis.
Management in the four regions
have agreed a national process to
tender for the installation,
maintenance and upgrading of IT
systems in the GP cooperatives.
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