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National Review of GP Out of Hours Service - Health Service ...

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MiDoc<br />

Complaints Procedure - Clinical and Non Clinical<br />

HSE Mid- Leinster <strong>Out</strong> <strong>of</strong> <strong>Hours</strong> <strong>Service</strong> Standard Operating Procedure/ Guidelines<br />

Procedure to be followed when treating a "walk in" patient to out <strong>of</strong> hours service treatment centres<br />

Procedure for <strong>Out</strong>-<strong>of</strong>-<strong>Hours</strong> <strong>Service</strong> Drivers attending Road Traffic Accidents<br />

HSE/MIDOC (both clinical & non clinical) Complaints Procedure<br />

Administering Nebuliser Treatment & Care <strong>of</strong> Nebuliser Equipment in out <strong>of</strong> hours service treatment centres<br />

Procedure to be followed when dealing with Persons <strong>of</strong> Unsound mind (PUM) in the out <strong>of</strong> hours service treatment centres<br />

Setting up <strong>of</strong> an additional <strong>GP</strong> on an existing cell<br />

Setting up <strong>of</strong> new MIDOC <strong>Out</strong>-<strong>of</strong>-hours service cell<br />

Management <strong>of</strong> Urgent/Emergency Cases for the MIDOC <strong>Out</strong> <strong>of</strong> <strong>Hours</strong> <strong>Service</strong><br />

Procedures for Advice Calls in respect <strong>of</strong> repeat calls from a client<br />

Procedure for the follow up <strong>of</strong> Calls to the treatment centres<br />

Records Management Procedure<br />

Procedure for <strong>Out</strong>-<strong>of</strong>-<strong>Hours</strong> staff who receive Clinical Complaints (i.e. complaints relating to the observationand/or<br />

direct treatment <strong>of</strong> a patient) from clients/or their representatives by telephone<br />

Management <strong>of</strong> Referrals from Private Nursing Homes and <strong>Health</strong> <strong>Service</strong> Executive Long Stay Units/ Care Centres<br />

Procdeure on the Provision <strong>of</strong> Emergency Contraceptive Treatment and Advice in the MIDOC <strong>Out</strong> <strong>of</strong> <strong>Hours</strong> <strong>Service</strong><br />

Management <strong>of</strong> Requests for Home Visits<br />

SouthDoc<br />

Anaphylactic Reactions<br />

Bradycardia<br />

Adult BLS <strong>Health</strong>care Povider Algorithm<br />

Gardai/Solicitor Request<br />

Medication Removal and/or Replacent Form<br />

Sudden Death<br />

Tachycardia Overview Algorithm<br />

Tachycardia Unstable Algorithm<br />

Walk-in to Treatment Centre<br />

Coroner Calling Call Centre<br />

Doctors Complaints<br />

Emergency Call<br />

Call Received to the Call Centre<br />

Page 7 Appendix 5

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