National Review of GP Out of Hours Service - Health Service ...

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APPENDIX 1 7. 2 Regional Out of Hours’ Costs/Activity 2008 Table 7.2.1: HSE Dublin North East Costs: REGIONAL TOTAL NATIONAL TO TAL % OF NATIONAL TOTAL Call centres x 2 3.5m €15.5m 22% Treatment centres x 9 4.9m €29.3m 17% STCs: (less 89am and 56pm and Sat. morning) €2.8m € 41.5m 7% Grants: €8.8m €8.8m 1 00% Supplementary grants €1.9m €11.9m 16% Total €21.9m €107m 20% Table 7.2.2: HSE Dublin North East Activity: REGIONAL TOTAL NATIONAL T OTAL % OF NATIONAL TOTAL Number of GMS patients (incl. GPVC) 308,807 1,586,208 19.47% Total number of call contacts (NeDoc/DDoc) 175,394 941,812 18.6% Total number of GMS calls 82,444 476,122 17.3% Number of GMS patients triaged out 31,939 155,678 20.5% Total number of GMS patients seen 50,505 320,444 15.76% Total cooperative STC payments claimed through PCRS Nil 542,000 Nil *NeDoc also provides call-handling for MiDoc (67,476 calls) Table 7.2.3: HSE - Dublin Mid-Leinster - costs: Call centres x 1 REGIONAL TOTAL NATIONAL TO TAL % OF NATIONAL TOTAL €3.4m €15.5m 22% Treatment centres x 11 (incl. extended hours x 4) €5.5m €29.3m 19% STCs: (less 89am and 5 6pm and Sat. morning) €8.7m €41.5m 21% Grants: Nil €8.8m Nil Supplementary grants €3.1m €11.9m 26% Total €20.7m €107m 19% 1
Table 7.2.4: HSE – Dublin MidLeinster activity: REGIONAL TOTAL NATIONAL T OTAL % OF NATIONAL TOTAL Number of GMS patients (incl. GPVC) 373,778 1,586,208 23.56% Total number of call contacts (MiDoc, KDoc and the extended hours’ services) 139,169 941,812 14.77% Total number of GMS calls: 66,369 476,122 14% Number of GMS patients triaged out 20,336 155,678 13% Total number of GMS patients seen 46,033 320,444 14.37% Total cooperative STC payments claimed through PCRS 122,000 542,000 22.5% * MiDoc calls are handled by NeDoc in DNE (67,476 calls) Table 7.2.5: HSE – West costs: REGIONAL TOTAL: NATIONAL TO TAL: % OF NATIONAL TOTAL Call centres x 3 €4.0m €15.5m 26% Treatment centres x 24 €8.7m €29.3m 30% STCs: (less 89am and 56pm and Sat. morning) €12.7m € 41.5m 31% Grants Nil €8.8m Nil Supplementary grants €3.6m €11.9m 30% Total €29m €107m 27% Table 7.2.6: HSE – West activity: REGIONAL TOTAL NATIONAL T OTAL % O F NATIONAL TOTAL Number of GMS patients (incl. GPVC) 457,720 1,586,208 28.86% Total number of call contacts (WestDoc/NowDoc/ ShannonDoc): 229,065 941,812 24.32% Total number of GMS calls 118,858 476,122 25% Number of GMS patients triaged out 42,325 155,678 27% Total number of GMS patients seen 76,533 320,444 23.88% Total cooperative STC payments claimed through PCRS 172,000 542,000 31.73% 2
Page 1 and 2: March 2010
Page 3 and 4: Call centre: The call centre is the
Page 5 and 6: 8. Areas of Best Practice ……
Page 7 and 8: 1. Foreword This review of GP Out o
Page 9 and 10: 2.5 Methodology: The work of the pr
Page 11 and 12: The advent of publicly funded GP co
Page 13 and 14: 5. Literature Review A search for l
Page 15 and 16: 6. Findings from the Review Group Q
Page 17 and 18: 6.1.13 Provision of Treatment: Trea
Page 19 and 20: Table 7.1.4: Cost of Drivers workin
Page 21 and 22: 10.3 Eligibility: The service is av
Page 23 and 24: cooperatives i.e. 70%. Population f
Page 25 and 26: 11. Recommendations No. Topic Recom
Page 27 and 28: 12. National GP Out of Hours’ Rev
Page 32 and 33: Table 7.2.7: HSE - South costs:
Page 34 and 35: QUESTION 2: Staffing in your coop
Page 36 and 37: Out of a total of 82 treatment/call
Page 38 and 39: QUESTION 6: Protocols/procedures in
Page 40 and 41: ) Who provides the medical cover? M
Page 42 and 43: SouthDoc saw the most number of pat
Page 44 and 45: QUESTION 10: Service Level Agreemen
Page 46 and 47: ShannonDoc the locum agency underta
Page 48 and 49: etween it and other south Dublin co
Page 50 and 51: QUESTION 18: Patient satisfaction s
Page 52 and 53: Extended Hours’ Services in Dubli
Page 54 and 55: Cooperative Treatment Centres Hours
Page 60 and 61: MiDoc 1. Athlone, Co. Westmeath. Sh
Page 62 and 63: APPENDIX 5 OOH Policies and Procedu
Page 64 and 65: Procedure for maintaining equipment
Page 66 and 67: Arrangements for capital spending C
Page 68 and 69: MiDoc Complaints Procedure - Clinic
Page 70 and 71: NoWDOC continued Third-on-call Shif
Page 72 and 73: Medical Card System Pharmacy Operat
Page 74 and 75: Legend GP OOH's Centre Type # # Cal
Page 76 and 77: • Central triaging to avoid repli
Page 78 and 79: Comments Overlabelled (L) or for ad
Page 80 and 81:
Comments Overlabelled (L) or for ad
Page 82 and 83:
Palliative Care Drugs DRUG STOCK Cy
Page 84 and 85:
Drug Strength Preparation Minijet A
Page 86 and 87:
IV fluid giving sets 2 10 Paediatri
Page 88 and 89:
TABLE OF CONTENTS SCHEDULE 1 Con
Page 90 and 91:
Registered Name: Address: Part B -
Page 92 and 93:
The Non Fatal Offences Against the
Page 94 and 95:
Governance for Agencies Funded by t
Page 96 and 97:
SCHEDULE 3 Service Delivery Specifi
Page 98 and 99:
It may be more appropriate to utili
Page 100 and 101:
Access, Referrals, Safeguarding, Ad
Page 102 and 103:
SCHEDULE 4 Performance Monitoring P
Page 104 and 105:
SCHEDULE 6 Funding Purpose This Sch
Page 106 and 107:
SCHEDULE 8 Complaints Purpose This
Page 108 and 109:
Contract Change Note SCHEDULE 10 Ch
Page 110 and 111:
APPENDIX 10 National Review of GP O
Page 112:
3. Clarification should be provided
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