Services team

Meet
the team!
Three Neighbourhood teams cover specific
neighbourhood areas and deal with housing
matters including resident engagement,
anti-social behaviour, estate maintenance and
anything else relating to your tenancy.
This means our Neighbourhood Officers have
a greater presence in your community and are
better able to deal with the issues affecting your
neighbourhood.
Team 1
• Bengeo, Hertford
• Biggleswade
• Bramfield
• Milton Keynes
• Sacombe
• Sele Farm, Hertford
• Stapleford
• Stevenage
• Tewin
• The Ridgeway, Hertford
• Walkern
• Waterford
You can discuss any housing matter with your
Neighbourhood Officer by contacting them via
phone or email (details on the back cover) or,
they can come and see you at your home.
A separate Income Management team deals
with rent payments, rent arrears and housing
benefit queries. The team can also assist
with arranging fast track appointments about
benefits and debt advice with the East Herts
Citizens Advice Service.
Front cover photograph - (Front left to right)
Jackie Trundell and Linda Brown with the
Neighbourhood Services team.
Wendy Duncan
Senior Neighbourhood Officer
Steven Rothwell
Neighbourhood Officer
Deirdre Somerset
Neighbourhood Support Officer
Poppy Girvan
Neighbourhood Support Officer
Jackie Marchant
Housing Needs Officer
Sue Rider
Housing Needs Officer
Neighbourhood team roles
Senior
Neighbourhood Officer
Has a generic role across housing
management, with individuals
specialising in areas including;
anti-social behaviour and
community development,
community alarms service and
flexi-support service.
Neighbourhood Officer
and Support Officer
Spend most of their time out in
your neighbourhood speaking to
residents about their home and
tenancy, anti-social behaviour,
estate maintenance and cleaning,
as well as resident engagement to
find out how we can
tailor our services
to meet your needs.
Flexicare Manager
Liaises with our on site care
teams to ensure a high level of
service is always delivered at our
flexicare housing schemes for
older people. They also support
and assist flexicare residents with
any day-to-day housing matters.