AMOWA National Conference 2011

AMOWA National Conference 2011 

31 August - 2 September 2011 

Crown Promenade, Melbourne 

Conference Registration 

Meals On Wheels is so much more than just a 

delivered meal. The social well-being aspects of 

the service, for recipients as well as coordination 

staff and volunteers, makes a huge difference in 

people’s lives. The exciting 2011 program will 

provide delegates with an opportunity to hear about 

the latest issues, engage with new ideas, listen to 

inspiring stories, and network with colleagues from 

all around Australia.


elcome to our Meals on 

Wheels Bi-Annual 

conference. You will see in 

the program that the theme 

is More than just a meal. 

This really sums up what our great organisation 

is all about. We certainly provide healthy nutritious 

meals, but it is the daily contact with our clients 

that is equally as important as the meal. Clients 

tell us that they really look forward to the knock 

on the door from our Meals on Wheels volunteers. 

An amazing and interesting thing about Meals 

on Wheels is the diversity of services throughout 

Australia. Most states have different organisational 

structures, from individual services in Queensland 

and NSW, to services run by Red Cross in the 

ACT, northern Tasmania and the NT, Councils 

in Victoria, State and Local Government in WA 

and a state incorporated body in SA. Even with 

this great diversity, the 

common result is that it 

works very well and our 

clients are delivered a meal 

on each week day by a 

Meals on Wheels volunteer. 

This is a conference for you, 

the volunteer and service 

provider. The program is varied with topics which we believe will 

be of great benefit to you. There is something for everyone. It is 

also a great opportunity for you to network with other volunteers 

from other States. It is amazing what you can glean from talking 

with like-minded people who carry out the same tasks, but in a 

different way. You may be able to use some ideas to improve 

your efficiency or the way you currently work when you go back 

to your local service. 

I am sure you will enjoy the conference and I look forward to 

meeting with you in Melbourne. 

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aggie Beer is a cook, farmer, 

food author and food 

manufacturer. Originally from 

Sydney, she has worked in an 

amazing variety of jobs, from lift 

driver in a department store to assistant to a 

Senior Geologist in Libya. Together with her 

husband, she started the Pheasant Farm in the 

Barossa Valley in January 1979 that began as a 

farmshop and went on to become an award 

winning restaurant and now manufacturers a 

range of exciting foods such as pate, quince 

paste, verjuice and ice-creams. Many of you will 

know her from the ABC television program, The 

Cook and The Chef. She has also written seven 

best selling cook books that have garnered many 

awards. In 2010 she was named Senior Australian 

of the Year. Maggie is a passionate advocate of 

a good food life for every member of the 

community and is particularly concerned about 

the importance of it for the elderly. AMOWA is 

delighted she has agreed to give the keynote 

address at the conference.


Clients on Film 

One of the highlights of 

the conference will be a 

number of short films 

shown throughout the 

program, which will let the 

recipients of our services 

speak for themselves. 

Award-winning film maker 

Polly Watkins (right) brings 

her considerable skills to the Clients on Film 

project. Her documentaries Liquid Stone - 

Unlocking Gaudi’s Secrets and Vietnam Nurses 

have been shown on SBS and the ABC television. 

Welcome Reception 

Attendance to the welcome reception is included 

in your registration ticket. This will be held from 

5:30pm to 7:00pm on Wednesday 31 August in 

the trade exhibition hall, located on the ground 

level of the Crown Conference Centre which is 

attached to the Crown Promenade Hotel. This 

event will be a great opportunity to network with 

your colleagues while taking the time to mix with 

the exhibitors. Dress is smart casual. 

Gala Dinner 

The dinner will 

be held at the 

f a m o u s 

Melbourne 

Aquarium, a 10 

minute walk 

from Crown 

Promenade. A 

large Barrier 

Reef exhibit 

offers a dramatic 

centre show 

piece for the 

dinner and with special guest, Denise Drysdale this will be a night 

that should not be missed. It is an additional charge for dinner, 

and seats will be limited. To ensure your place, please book your 

dinner ticket on the registration form. 

Community Chef Kitchen 

For those delegates interested in visiting the new Community 

Chef Kitchen, there will be an optional tour at the commencement 

of the conference. The tour will depart from the Crown Promenade 

on Wednesday 31 August at 1:30pm and you will be back at the 

hotel in time for registration. There is no charge to attend the tour 

but you must book to attend when you register. 

Denise Drysdale (TV personality and Gala 

Dinner special guest) 

Denise is well known from her time on The Ernie 

Sigley Show. She has won two gold Logies for 

the Most Popular Female Personality on 

Australian TV and two Silver Logies. Her 

entertaining and often show-stopping 

performances led Denise to appear in a number 

of regular TV shows until 1983. She then spent 

two years doing the Weekend Magazine and 

later Beauty and the Beast. In 1998 she had her 

own TV show called Denise and last year, after 

celebrating 50 years in the entertainment industry, 

she joined Network Ten’s The Circle. 

Martin Ralph 

Renowned as Australia’s friendliest comedian, 

Martin continues his presence at the cutting edge 

of comedy talent. 

Melanie Oppenheimer Associate Professor, 

School of Humanities, University of New England 

Jeni Warburton John Richards Chair of Rural 

Aged Care Research, La Trobe Uni, Wodonga 

Kath Paine Active Service Model Senior Project 

Officer, HACC & Aged Care 

Liz Nagel Community Volunteers / Carers 

Coordinator 

Julie Harris Community Ageing 

Strategist, Melbourne Fire 

Department 

Les MacDonald CEO, NSW MOW 

Marjorie Harvey Food Safety 

Auditor, Director of Australian 

Food Hygiene Services 

Sue Marshall Business Manager, 

Sir Zelman Cowan Centre, Victoria 

University 

Andrew Coghlan National Manager, 

Emergency Services, Red Cross 

Hayden Raysmith AM CEO, 


Monica Ferrari Manager, Community 

Legal Education, Victoria Legal Aid 

Amanda Pettman Dietitian, 

Peninsula Health Service 

Donna Richards Mental Health 

System Development Manager, 

Conference MC 

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WEDNESDAY 31 AUGUST 

1:30pm - 3:30pm 

4:00pm - 5:30pm 

5:30pm - 7:00pm 

THURSDAY 1 SEPTEMBER 

8:30am - 9:00am 

9:00am - 9:05am 

9:05am - 9:15am 

9:15am - 9:25am 

9:25am - 9:40am 

Optional tour of the Community Chef Kitchen (must be prebooked 

when you register for the conference) 

Registration 

Welcome Reception (with exhibitors in the Exhibition Hall) 

Registration 

Welcome by Conference MC Donna Richards, Mental Health 

System Development Manager, Department of Health 

Welcome to place Aunty Joy Murphy 

Conference Welcome Leon Holmes President, AMOWA 

Conference Opening Address The Hon Mark Butler MP Federal 

Minister for Mental Health and Ageing 

9:40am - 9:45am CLIENTS ON FILM 1 

9:45am - 9:55am 

9:55am - 10:15am 

NSW Snapshot - Outback Meals 

Sue Atkins General Manager, Operations and Support 

History of volunteering in Australia with focus on MOW in 

different States 

Melanie Oppenheimer Associate Professor, School of Humanities, 

University of New England 

10:15am - 10:30am Volunteer business models from around the world – 

preliminary findings from ARC / AMOWA project 

Jeni Warburton John Richards Chair of Rural Aged Care 

Research, La Trobe University, Wodonga 

10:30am - 11:00am 


11:05am - 11:35am 

11:35am - 12:00pm 

12:00pm - 12:20pm 

12.20pm - 12:30pm 

12:30pm - 1:30pm 

MORNING TEA IN THE EXHIBITION HALL 

Active Service Model 

Highlighting innovation within the sector by interviewing a range 

of service providers. 

Kath Paine Active Service Model Senior Project Officer, HACC 

and Aged Care 

Centralising Local Government Volunteering – A Holistic 

Approach 

Overview of Mossman City Council’s volunteer program. 

Liz Nagel Community Volunteers / Carers Coordinator 

Fire Department – Hoarder’s Register 

Home safety - A new and innovative way of recording houses 

that are known major fire risks. 

Julie Harris Community Ageing Strategist, Melbourne Fire 

Department 

WA Snapshot - Far and Wide 

Alison Meighan Coordinator, Food Services, City of Subiaco 

LUNCH IN THE EXHIBITION HALL 

1:30pm - 1:35pm CLIENTS ON FILM 3 

1:35pm - 1:45pm 

1:45pm - 2:15pm 

N.B: Program is subject to change 

SA Snapshot - Seniors Wise SA 

Sharon Pippos Client Services Manager, Seniors Wise Home 

Visiting Program volunteer 

Food Safety - The Latest Information For Meal Providers 

Relevant new information, plus a quiz for the audience to test 

their knowledge. 

Marjorie Harvey Food Safety Auditor, Director of Australian Food 

Hygiene Services 

Donna Richards 

Melanie Oppenheimer 

Jeni Warburton 

Julie Harris 

Marjorie Harvey 

Liz Nagel


2:15pm - 3:00pm 

3:00pm - 3:30pm 

KEYNOTE ADDRESS - MAGGIE BEER 

Good Food Is Good Food – What’s Age Got To Do With It? 

Maggie Beer is passionate about the provision of high quality 

food to elderly people. In this keynote address she will provide 

insights, ideas and challenges to delegates wanting to improve 

their services. In her view, it’s time to raise the bar. 

3:30pm - 3:35pm CLIENTS ON FILM 4 

3:35pm - 3:45pm 

3:45pm - 4:15pm 

4:15pm - 5:00pm 

7:00pm - 10:30pm 

AFTERNOON TEA IN THE EXHIBITION HALL 

Qld Snapshot - Nutrition Leaders Laboratory – What next! 

Angela Mahberg Nutrition Advisor, QMOW 

Elder Abuse 

Definition of elder abuse, current reporting mechanisms and 

training opportunities within the aged care sector. 

Sue Marshall Business Manager, Sir Zelman Cowen Centre, 

Victoria University 

Federal Government Funding Changes For HACC 

AMOWA’s position and a lead panel discussion on the effects 

this may or may not have on meals services. 

Les MacDonald NSW MOW CEO 

CONFERENCE GALA DINNER – MELBOURNE 

AQUARIUM 

With guest entertainer Denise Drysdale 

Sue Marshall 

Andrew Coghlan 

FRIDAY 2 SEPTEMBER 

8:30am - 9:00am 

Registration 


9:05am - 9:20am 

9:20am - 9:40am 

9:40am - 10:00am 

10:00am - 10:30am 

10:30am - 11:00am 

Responding in Emergencies – REDiPlan for Seniors 

Andrew Coghlan National Manager, Emergency Services, Red 

Cross 

Responding in Emergencies – Victorian bush fire response 

Corriene Nichols Manager Aged Services, Nillumbik City Council 

Responding in Emergencies – Queensland floods 

Deb Tape Queensland MOW CEO 


Overview of the new community chef food kitchen owned and 

operated by local government. 

Hayden Raysmith AM CEO 


11:05am - 11:15am 

11:15am - 11:40am 

11:40am - 11:50am 

11:50am - 12:20pm 

12:20pm - 12:50pm 

12:50pm - 1:00pm 

1:00pm - 2:00pm 

MORNING TEA HELD IN THE EXHIBITION HALL 

Victoria Snapshot - Nutrition in Koorie Elders 

Alison Haber Social Support Coordinator, Latrobe City Council 

Do Not Knock Campaign 

Legal Aid Victoria video and other resource material regarding 

older people being hassled by door-to-door sales people. 

Monica Ferrari Manager, Community Legal Education, Victoria 

Legal Aid 

Tasmania Doubleshot - “A Flower and a Card” plus 

“A Recipient’s Story” 

Barbara Hill State Coordinator Australian Red Cross, MOW 

Tasmania and Pam Harvey MOW Tasmania 

Dietary Myths 

Discussing some myths and misconceptions perpetrated by the 

media in relation to diets. 

Amanda Pettman Dietician, Peninsula Health Service in discussion 

with Nelson Mathews President, Meals Victoria 

Comedian Martin Ralph - ‘Unique and Motivational’ 

Prize draw and closing comments 

LUNCH HELD IN THE EXHIBITION HALL 

Hayden Raysmith 

Monica Ferrari 

Amanda Pettman 

Martin Ralph 

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Register as a full delegate and attend the 

closing session of the conference to be 

eligible to win two night’s accommodation 

for two people at any Mantra property in 

Australia, as well as $350 spending money. 

This is a great opportunity to win a prize 

worth over $800, so register your 

attendance to win. 

Mantra Group is one of Australia and New Zealand’s largest providers of corporate and leisure accommodation, 

operating a portfolio of more than 130 properties under the brands of Peppers, Mantra and BreakFree. 

Crown Promenade 

Conference Venue 

Crown Promenade Hotel is located in the heart of the 

action in Melbourne’s vibrant Southbank Entertainment 

precinct. Directly linked to the exciting Crown 

Entertainment Complex by airbridge, the Crown 

Promenade Hotel is within an easy walk to the CBD. 

$220 per night Standard Room only (single / twin / double) 

$240 per night Standard Room with one breakfast 

$260 per night Standard Room with two breakfasts 

Travelodge 

Within a 10 minute walk to the Conference Venue 

Travelodge Southbank is ideally positioned for delegates 

to experience all that Melbourne has to offer. Centralliy 

located in the heart of Southbank, Travelodge is within 

easy walking distance to restaurants and cafes, shopping 

and Crown Casino. 

$149 per night Standard Room only (single / twin / double) 

$164 per night Standard Room with one breakfast 

$179 per night Standard Room with two breakfasts 

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Quest Southbank Apartments 

Within a 7 minute walk to the Conference Venue 

Spacious & modern apartments located within a 10 minute 

walk to the MCEC and CBD. 

$173 per night 1 bedroom Apartment room only 

$262 per night 2 bedroom apartment room only 

Mantra Southbank 

Short walk to Crown Promenade 

Mantra Southbank is situated in the heart of the vibrant 

arts and entertainment district, ideally located close to 

the Crown Casino, Southgate restaurants and shopping. 

$209 per night 1 bedroom Apartment (single / twin / double) 

room only (can accommodate 1-2 persons) 

$299 per night 2 bedroom Apartment (single / twin / double) 

room only (can accommodate 1-4 persons) 

extra person $40 per night


Breakfast at the Eureka Skydeck 

7:30am to 8:30am Friday 2 September. $35.00 

per person (must be pre booked on the 

registration form). We will depart the Crown 

Promenade reception at 7:15am for a leisurely 

7 minute walk to the Eureka Sky Tower. 

This is a unique opportunity to visit the famous 

Eureka Skydeck before-hours. Nothing will 

prepare you for the awe-inspiring view of 

Melbourne from the southern hemisphere’s 

highest viewing platform on the 88th floor, while 

enjoying a light and refreshing breakfast. 

For those who dare, try the world’s only ‘Edge 

Experience’ - a glass cube which projects 3 

metres out from the building 88 levels up - with 

you in it! (Additional charge.) 

REGISTRATION FEES 

EARLY BIRD 

(ends 31 May ‘11) 

FULL RATE 

(from 1 June ‘11) 

LATE REGISTRATION 

(from 1 August ‘11) 

Full Delegate Registration $400 $480 $500 

Day Delegate (1 September 2011) $220 $250 $250 

Day Delegate (2 September 2011) $180 $210 $210 

Gala Dinner* (additional cost) $120 $120 $120 

Welcome Cocktails** (additional person) $69 $69 $69 

Full Delegate Entitlements 

Attendance at all sessions 

All refreshment breaks 

Conference Satchel 

All conference publications 

Welcome Cocktails 31 August 

Day Delegate Entitlements 

Attendance at sessions on the nominated day 

Refreshments applicable to the nominated day 

Conference Satchel 

All Conference publications 

*Please note that there is an 

additional charge to attend 

the Conference Gala Dinner 

**Partners and Day 

Delegates are welcome to 

register to attend any social 

function at the relevant cost. 

Registration & payment details 

Registrations can only be made through the Conference 

Secretariat. Please register for the conference using the 

Conference Registration Form enclosed. Please complete 

clearly and fax back to (07) 5604 1181. A separate form must 

be completed for each delegate. Registrations received on or 

before the 31 May 2011 will be eligible to receive the Early 

Bird Discount rate. Registrations received from the 1st June 

2011 will be at the full Registration rate. 

Privacy Act 

When you complete the Registration Form for the AMOWA 

2011 National Conference, C/- DCI, PO Box 3779, Robina 

4230, your details will be recorded on a database which will 

be used for conference administration purposes only, such as 

registration and accommodation details, as well as any 

associated conference activities. 

Information provided on your Registration Form maybe made 

available on request to sponsors of the conference. If you do 

not wish your details passed to sponsors you should indicate 

this on the registration form. If you include details of any other 

person in your registration, we encourage you to inform them 

of the above matters. 

Cancellation policy 

• All cancellations of attendance must be advised in writing to the Conference 

Secretariat 

• A full refund, less a cancellation fee of $100 will be made on those cancellations 

received by the Conference Secretariat on or before the 1 August 2011. 

• No refund will be made after 12 August 2011. 

• Substitutions will be accepted until the 19 August 2011. 

• Accommodation cancellation fees will apply, the Conference Secretariat will 

advise of any charges at the time of cancellation 

Insurance 

Registration Fees do not include insurance of any kind. It is strongly recommended 

that delegates take out their own travel and medical insurance prior to attending 

the Conference. The policy should include loss of fees/deposit through cancellation 

of your participation in the conference, medical expenses, loss or damage to personal 

property and any other additional expenses. The Conference Secretariat will not 

take any responsibility for any participant failing to insure. The Conference Secretariat 

offers a competitive rate for all travel insurance so please contact them to discuss 

your needs. 

Participation is acknowledgement that no blame, liability or responsibility can be 

attributed to the AMOWA Conference Committee or Destination Conference & 

Incentive staff or agents for any loss, damage or injury resulting from failure to carry 

out any undertakings or provision or from substitution of any undertaking or provision. 

seven


Venue 

Melbourne a vibrant and culturally sophisticated 

city, and a great destination for the 2011 AMOWA 

National Conference. 

The venue is the Crown Promenade Hotel, in 

the heart of the CBD and conveniently located 

near Southern Cross Station for country train 

travellers. The facilities are thoroughly modern 

and beautifully designed, including the conference 

facilities being used for the conference. 

Crown Promenade Hotel 

8 Whiteman Street 

Southbank, Melbourne Victoria 3006 

Photo: John Gollings 

Car Parking 

Valet parking for delegates staying at the Crown 

Promenade Hotel or for visiting guests wishing 

to park at the hotel is only $23 per vehicle per 

24 hours. For visiting or day delegates there is 

also the option of the Crown Multi-deck carpark 

(for non-residential guests only), located across 

from the Hotel on Kings Way. The parking fee 

charge is $6 up to 6 hours with any additional 

hour at $2 per hour. For Friday and Saturday it 

is a flat rate of $15. 

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Desintation 

Melbourne is very easy to navigate. The Crown 

Promenade and other hotels we recommend 

(see page 6) are all within walking distance of 

the art precinct and other local attractions. If you 

choose to hop on the free city circle tram you 

can visit: 

· Federation Square · Old Melbourne Goal 

· Immigration Museum · Parliament House 

· Melbourne Aquarium · City Museum 

· Harbour Esplanade Docklands 

· Koorie Heritage Trust Cultural Centre 

· Carlton and Treasury Gardens 

Supporting 

Sponsor 

Conference Secretariat 

Platinum 

Sponsor 

Bronze 

Sponsor 

Kerrie Wise & Karen Revell (Conference Organisers) 

PO Box 3779 Robina Qld 4230 

Phone (07) 5562 0164 · Fax (07) 5604 1181 

Email: amowa@destinationconference.com.au

AMOWA National Conference 2011

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