North American Quick Response Centers - Flowserve Corporation

Experience In Motion
North American Quick Response Centers
Control Valves

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Providing Value Through Service
At Flowserve we know a critical choice any maintenance
professional must make is: Who should
repair my valves?
We also know finding a repair facility that meets the toughest
deadlines, restores your valve to near original quality, repairs
a wide variety of valve styles and is cost-competitive can be
the most challenging part. At Flowserve, we have established
a cohesive network of Quick Response Centers located
throughout North America, cooperating and leveraging their
collective capabilities, ready to meet your needs.
Flowserve’s QRCs provide the highest level of service
including 24-hour emergency repair and on-site repair with
mobile repair units. In emergencies, Flowserve service
technicians can be on-site in any North American plant within
24 hours. Flowserve understands how critical it is to have a
trusted partner that will offer fast service and quality products
to keep your facility in operation. This is why we have
Springville is a primary control valve manufacturing facility.
developed standard repair procedures and a large network of
shared technicians throughout the region. You can rest at
ease knowing that your valves will be repaired the same way,
every time, by highly skilled service technicians.
Flowserve’s expert technicians service all types of control,
quarter-turn automated or manual-operated valves, including
Valtek ® , Kammer ® , Fisher ® , Masoneilan ® , to name a few. To
ensure this quality, each Flowserve service center is equipped
with thousands of commonly required parts, produced by the
OEM or built by skilled in-house valve machinists.
Quick Response Centers
Flowserve’s Quick Response Centers are strategically located
to ensure that a QRC is within hours of most major industrial
customer locations. This allows rapid response to customer
needs by providing same day delivery of standard parts.
Special parts can be delivered in days instead of weeks.
With the help of Flowserve QRCs, plant managers are able to
maximize plant uptime and profitability.

Flowserve QRCs...
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Are strategically located for timely response
Provide best-in-class aftermarket support and service
Maintain a comprehensive inventory for fast turnaround
Offer on-site troubleshooting & engineering support
Readily adapt to ever changing control valve needs
Since Flowserve is an established valve manufacturer, we
have the equipment and capacity to turn around any repair
or remanufacture project, large or small, quickly - including
plant shutdowns. Veteran application engineers stand ready
at each location to make valuable recommendations to extend
the life of your valve or improve its performance. These engineers
also specialize in upgrading valves to spring cylinder
actuators and four-way positioners or automating quarterturn
valves, which can dramatically increase performance.
QRC Capabilities
While each QRC may offer a particular service capability
unique to its facility, some of the core capabilities
common to each location include the following...
• Control Valve Repair
• Actuation Repair
• Valve Automation
• Remanufactured Valves
• Field Service & On-Site Repair
• Oxygen Cleaning
• Full Machine & Weld Shops
• Turnaround Management
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Plant Surveys
flowserve.com
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Profiler ® Testing & Certification
All new and repaired valves are tested prior to shipment,
using the Profiler ® control valve diagnostics system.
Using our Profiler diagnostic testing system, after reassembly
each repaired valve is stroked, seat leak tested, hydro tested,
and quality tested to industry standards. All vital data about
each valve is kept on record with Profiler software, providing
easy access for future reference. A copy of the diagnostic
test results is available to the customer upon completion of
the repair project.
Flowserve’s Profiler technology also enables us to run
diagnostics while in the field on all of your valves. Based on
the diagnostic results, problems can be fixed in the field which
avoids the need for expensive repair maintenance.
FlowStar TM Data Management
FlowStar TM asset management software allows Flowserve
engineers and technicians to track performance and
support improvement programs using a proven, systematic
approach.
Every valve that comes to a Flowserve QRC for service is
fully inspected upon arrival. During the initial inspection all
important valve data is recorded in the FlowStar system. Our
technicians then review the data prior to repair to determine
if an upgrade is needed. In many cases, such upgrades cost
little or no more than the original repair bid, but significantly
improve the valve’s performance and/or life.
FlowStar keeps these records on file for future reference.
FlowStar also stores important service information to track
each repair and cleaning performed on your valve. The stored
information allows our Flowserve technicians to identify
significant trends and provide you with detailed feedback
and recommendations regarding your valves. FlowStar
also allows alliance partners to access their own equipment
database for reviewing or exporting equipment details and
various reports.

Third Party Repairs
Flowserve has the expertise and proven experience to
repair ALL major control valve manufacturer’s products.
We use OEM parts on all repairs, regardless of brand origin,
so you can rest assured your valve assembly is restored to the
original OEM specifications. If OEM parts cannot be sourced
within your critical time frame, we have the expertise and
capability to resolve these issues and meet your deadlines.
We also specialize in out of the ordinary valve repair. Included
in these repairs are valves such as: gate, globe, check, quarter
turn, or MOV. We can repair even your most difficult valves,
even if the valve is obsolete or parts are difficult to find.
All repaired valves, regardless of manufacturer, will undergo
the following quality assurance checks:
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Positive Material Identification (PMI)
Body thickness testing to ANSI specifications
Flange inspection to ANSI specifications
Measure all critical dimensions and tolerances
Reassemble with OEM parts
Complete diagnostics test and birth certificate
Documentation of as-received and as-built conditions
Data and photos entered into FlowStar
TM database.
Before
Remanufacturing
After
Whether cost is the issue or delivery is of critical
importance, remanufactured products can be a valuable
option and solution.
The most costly aspect of control valve repair is not the repair
itself, but rather the cost of downtime and lost production.
These costs can easily be cut in half with remanufactured
replacement valves. Remanufactured valves offer predictable
cost, a firm and fast re-install date, and the quality you expect.
Flowserve remanufactured valves are assured compliance to
original manufacturing and industry specifications. Also, our
OEM based product carries a new valve warranty.
To ensure the best solution is provided, Flowserve’s experienced
application engineers can perform a technical review
of the process conditions prior to building a remanufactured.
When a review is not practical, we will produce an “equal”
product based on information from the OEM serial plate.
Remanufactured products are available for day to day requirements,
as well as larger project needs.
flowserve.com
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Turnaround Management
With specialized technology, our qualified teams can
help with your turnaround preparation.
Prior to most major turnarounds, we send staff into the field
to perform a valve survey and walk down. This survey enables
us to pre-order the majority of the required repair materials
and minimize the amount of discovery work. Using our
Profiler ® software, we can run diagnostics on all your valves
to make sure you have all the information necessary to have
a smooth turnaround. Based on the diagnostic results from
Profiler, many problems can be fixed in the field, eliminating
the need for expensive repair maintenance. Let our control
valve experts help you determine if your valves need to be
serviced, and make sure your turnarounds are a success.
Flowserve’s QRC staff is committed to making your turnarounds
smooth, successful, and within budget. We can
utilize FlowStar TM to manage all of your control valve data,
identify bad actors, and make the information available to you
via the internet.
Field Services
The Flowserve QRC network is equipped to handle all
of your control valve repair needs on-site, including
turnarounds.
Our Flowserve QRCs have mobile field service units of all
sizes and a large network of qualified field service technicians
and machinists available to make your field repair jobs a
success. Whether your need is to troubleshoot a single valve
or you are bringing down an entire unit, Flowserve’s qualified
field personnel are capable of getting your control valves back
in service without leaving your property.
In an emergency, we have staff on-call 24 hours a day to help
you through your crisis. Our Flowserve trained service technicians
can be at your facility, anywhere in North America,
within 24 hours. We understand the importance of keeping
your facility in operation and minimizing downtime. In order
to help get your operation back on it’s feet we keep thousands
of commonly required parts at our QRCs for quick and easy
access.

Re-Instrumentation
Whether you’re looking for digital or analog signal
control, Flowserve’s positioners offer the highest performance
and can be mounted on most control valves,
regardless of the manufacturer.
Flowserve’s QRC expertise includes re-instrumentation,
troubleshooting and support for all major third party control
valves and positioners. Flowserve, with a broad range of
mounting kit designs and inventory, can quickly and easily
adapt its own instrumentation to third party control valves
as well. The ability to draw from our own Flowserve manufactured
inventory and adapt to any control valve ensures
that repair turnaround and customer downtime is held to a
minimum.
Additionally, Flowserve continues to inventory parts and
components to service customers still using either pneumatic
and/or analog (I/P) positioners in their facilities.
ValveSight ® : Digital Diagnostics
In the challenging economic environment of business
today, performance, health, safety and environmental
considerations are paramount.
Proactive maintenance strategies for critical equipment
improve output and lower cost without sacrificing safety and
reliability.
QRCs support ValveSight ® , Flowserve’s latest diagnostic
solution for control valves that can be seamlessly integrated
into any FDT/DTM compliant host control or plant asset
management system. The power of ValveSight is the intelligent
diagnostic engine, which is constantly monitoring
the valve, actuator, positioner and control signal providing
actionable advice PROACTIVELY when a problem is detected.
Working with Flowserve QRC resources, ValveSight can be
easily retrofitted onto your control valves, including valves
from a third party manufacturer.
flowserve.com
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QRC Locations &
Capabilities
Capabilities
Deer Park, TX
Beaumont, TX
Baton Rouge, LA
Boothwyn, PA
QRC Location
Control valve repair n n n n n n n n n n
New valve sales and assembly n n n n n n n n n n
Automated valve repair n n n n n n n n n
Standard and custom automation packages n n n n n n n n n n
Full machine and weld shop n n n n n n n n n n
Spares inventory for quick delivery n n n n n n n n n n
Oxygen cleaning n n n n n n n n n
On-site and field service repair (mobile repair unit option) n n n n n n n n n
Maintenance and technical training courses n n n n n n n n n n
Maintenance management program n n n n n n n n
Plant surveys and turnaround management n n n n n n n n n
Digital and diagnostic technical support n n n n n n n n n n
Full valve diagnostic capabilities n n n n n n n n n
Field diagnostics and troubleshooting n n n n n n n n n
Flowserve QRCs are networked for collaborative resource utilization.
Pittsburgh, PA
Portage, IN
Kingsport, TN
Springville, UT
Edmonton, AL
Woodbridge, ON

Deer Park QRC
5114 Railroad Street
Deer Park, Texas 77536
Phone: 281-479-9500
Fax: 281-479-8511
35,000 Sq. Ft. Established in 1977
The Deer Park, Texas QRC is conveniently located to serve
customers in the Texas Gulf area. This QRC is the largest
of our QRC facilities in the United States and maintains our
largest QRC inventory. Deer Park has become an important
resource, particularly to the refinery and chemical plant
community, supporting these facilities with new equipment
deliveries in less than 24 hours.
Factory trained technicians are ready to repair and service,
not only Flowserve valves, but also any major control valve
manufacturers’ product. This service capability - to make
one call for service regardless of the equipment origin - has
been particularly valuable to sites effected by unexpected
catastrophes.
In addition to control valve repair services, the Deer Park
QRC also provides custom automation for quarter-turn on/
off valves. Other service specialties include Level IV Oxygen
cleaning, on-site turnaround services, re-instrumentation and
repair/replace programs.
flowserve.com
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Baton Rouge QRC
12134 Industriplex Blvd.
Baton Rouge, Louisiana 70809
Phone: 800-480-9674
Fax: 225-751-9880
30,000 Sq. Ft. Established in 1988
Whether you need engineering support, quick shipment of
parts or valves, remanufactured products, automation of
existing valves, turnaround support, repair of your equipment,
or any one of a host of options, Flowserve’s Baton Rouge QRC
has a solution to your problem.
Re-manufactured and new parts, as well as complete valve
packages, are available from our large on-site inventory. Our
extensive inventory offers a variety of solutions from hard to
find items to additional repair options.
Beaumont QRC
2920 West Cardinal Dr.
Beaumont, Texas 77705
Phone: 409-842-6600
Fax: 409-842-5213
10,500 Sq. Ft. Established in 1985
To ensure that we meet the demand of our customers,
particularly in the Gulf Coast, the Beaumont, Texas QRC
facility is strategically located between two of Flowserve’s
largest QRCs - Baton Rouge and Deer Park. The Beaumont
QRC’s primary function is to serve the customers in the East
Texas region.
While Beaumont is a self-sufficient QRC in terms of resources,
an inherent advantage to its strategic location is the ability
to draw on additional resources from nearby QRCs when
needed. With over 100 years of combined control valve
experience, this facility is equipped to handle all of your
control valve needs.

Kingsport QRC
1000 Eastern Star Road Ext.
Kingsport, Tennessee 37663
Phone: 423-349-4354
Fax: 423-349-4708
8,000 Sq. Ft. Established in 1997
The Kingsport, Tennessee staff has years of experience working
on various control valve manufacturer’s products. This QRC
location also maintains and houses one of Flowserve’s mobile
units, so we are always ready and equipped for quick on-site
repairs and on demand turnaround support. Kingsport is
strategically located within a few hours drive to many east
coast locations.
Kingsport carries our largest U.S. inventory of Flowserve’s
FlowTop general service globe control valve.
Kingsport personnel have brought added savings to customers
by identifying, recommending, and performing equipment
improvements as a result of on-site surveys and evaluations
of installed equipment.
flowserve.com
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Boothwyn QRC
19 Creek Parkway
Boothwyn, Pennsylvania 19601
Phone: 610-990-8710
Fax: 610-497-6680
21,700 Sq. Ft. Established in 1991
Flowserve’s Boothwyn, Pennsylvania QRC is located just one
half hour outside Philadelphia and less than three hours from
most of the Northeastern United States industrial hot spots.
Boothwyn has a long history of providing control valve field
and repair services to a wide range of industrial segments
including refineries, power, chemical, and wastewater, among
others.
The Boothwyn QRC is a highly advanced operation with full
machining capability, Oxygen cleaning to Class IV level, and
two certified welders on staff. This facility also performs
hydrostatic testing to 10,000 PSI.
Complementing our machining, cleaning and testing
resources, Boothwyn has a fully equipped weld shop, large
capacity surface blaster, and environmentally safe paint
booth; allowing complete restoration of repaired equipment
to like new condition.

Pittsburgh QRC
1300 Parkway View Drive
Pittsburgh, Pennsylvania 15205
Phone: 412-787-8803
Fax: 412-787-1944
12,000 Sq. Ft. Established in 1982
Flowserve’s Pittsburgh QRC is also the North American
headquarters for the entire Kammer control valve product
line. This facility houses a large Kammer inventory, including
stock items such as bellows seals and low flow trims in
standard and exotic alloys.
Pittsburgh also provides PFA lined valves, sanitary/aseptic,
and a complete line of stainless steel actuators which are
Kammer standard. We have expert capability of commissioning
globe control valves equipped with the StarPac
Intelligent Control System, from start to finish. This QRC has
both field and in-house repair services available for all of your
control valve needs.
Pittsburgh also possesses CNC machining capabilities
allowing for the manufacture of both standard and customized
trims in various alloys. They have their own flow test lab and
are able to offer a range of testing services.
flowserve.com
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Portage QRC
6675 Daniel Burnham Drive
Clark Building, Suite F
Portage, Indiana 46368
Phone: 219-763-1000
Fax: 219-763-1066
10,500 Sq. Ft. Established in 2008
Flowserve’s Portage, Indiana QRC is our newest QRC operation
in the United States. Portage is conveniently located
outside of the greater Chicago area, and within hours of the
large customer base in the Midwest region.
The Portage facility is staffed with two technicians, a skilled
machinist, and an ASME Section 9 certified welder. Every
staff member holds over 25 years of industry experience
and is ready to provide you with the best in class emergency
repair service.
The Portage QRC offers special cleaning for oxygen service.
Field Service Technicians are on call 24/7 for your emergency
repair needs.
Our experience covers service and repair in nearly every type
of valve including globe control, gate and check, as well as
various automated and manual rotary valves.

Edmonton QRC
9044 18th Street
Edmonton, Alberta CN T6P 1K6
Phone: 780-449-4850
40,000 Sq. Ft. Established in 1972
The Edmonton QRC is strategically located in Western Canada
to support the Oil and Gas industry. Through our Applications
Group, Service Technicians, full machine and weld shop
capabilities, and substantial inventory we provide control
valve and actuation, selection and sizing, 24 hour in-house or
on-site repair service, and same day delivery of emergency
components. Edmonton inventory includes new products and
parts for Flowserve valves. We can also design and manufacture
new trims or custom valve or actuation packages.
Woodbridge QRC
120 Vinyl Court
Woodbridge, Ontario CN L4L 4A3
Phone: 905-856-8568
45,000 Sq. Ft. Established in 2004
The Woodbridge QRC was established to support the needs
of a large and varied industrial base in Ontario and Eastern
Canada. Oil and Gas, Chemical, Water and Waste Water, Pulp
& Paper, and Power are among the core industries served.
Woodbridge’s technical and manufacturing team has proven
to be a valued resource to valve users by providing fast
and reliable repair and replacement services for customers’
planned outages, as well as unplanned emergency breakdowns.
flowserve.com
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FCD FCENBR0004-01 01/10 Printed in USA.
To find your local Flowserve representative:
For more information about Flowserve Corporation, visit
www.flowserve.com or call USA 1 800 225 6989
Flowserve Corporation has established industry leadership in the design and manufacture of its products. When properly selected, this Flowserve product is designed to perform its
intended function safely during its useful life. However, the purchaser or user of Flowserve products should be aware that Flowserve products might be used in numerous applications
under a wide variety of industrial service conditions. Although Flowserve can (and often does) provide general guidelines, it cannot provide specific data and warnings for all possible
applications. The purchaser/user must therefore assume the ultimate responsibility for the proper sizing and selection, installation, operation, and maintenance of Flowserve products.
The purchaser/user should read and understand the Installation Operation Maintenance (IOM) instructions included with the product, and train its employees and contractors in the safe
use of Flowserve products in connection with the specific application.
While the information and specifications contained in this literature are believed to be accurate, they are supplied for informative purposes only and should not be considered certified or
as a guarantee of satisfactory results by reliance thereon. Nothing contained herein is to be construed as a warranty or guarantee, express or implied, regarding any matter with respect
to this product. Because Flowserve is continually improving and upgrading its product design, the specifications, dimensions and information contained herein are subject to change
without notice. Should any question arise concerning these provisions, the purchaser/user should contact Flowserve Corporation at any one of its worldwide operations or offices.
© 2010 Flowserve Corporation, Irving, Texas, USA. Flowserve is a registered trademark of Flowserve Corporation.
flowserve.com
Flowserve Headquarters
5215 N. O’Connor Blvd.
Sute2300
Irving, TX 75039 USA
Telephone: 972 443 6500
QRC Locations
Beaumont, TX
2920 W. Cardinal Dr.
Beaumont, TX 77705
Telephone: 409 842 6600
Deer Park, TX
5114 Railroad St.
Deer Park, TX 77536
Telephone: 281 479 9500
Baton Rouge, LA
12134 Industriplex Blvd.
Baton Rouge, LA 70809
Telephone: 225 751 9880
Kingsport, TN
1000 Eastern Star Road Ext.
Kingsport, TN 37663
Telephone: 423 349 4354
Boothwyn, PA
19 Creek Parkway.
Boothwyn, PA 19061
Telephone: 610 990 8710
Pittsburgh, PA
1300 Parkway View Dr.
Pittsburgh, PA 15205-1410
Telephone: 412 787 8803
Portage, IN
6675 Daniel Burnham Dr.
Clark Building, Suite F
Portage, IN 46368
Telephone: 219 763 1000
Springville, UT
1350 N. Mountain Springs Pkwy.
Springville, UT 84663
Telephone: 801 489 2300
Edmonton, AL
9044 18th St.
Edmonton, AL Canada T6P 1K6
Telephone: 780 449 4850
Woodbridge, ON
120 Vinyl Court
Woodbridge, ON Canada L4L 4A3
Telephone: 905 856 8568