North American Quick Response Centers - Flowserve Corporation

North American Quick Response Centers - Flowserve Corporation

Experience In Motion

North American Quick Response Centers

Control Valves


Providing Value Through Service

At Flowserve we know a critical choice any maintenance

professional must make is: Who should

repair my valves?

We also know finding a repair facility that meets the toughest

deadlines, restores your valve to near original quality, repairs

a wide variety of valve styles and is cost-competitive can be

the most challenging part. At Flowserve, we have established

a cohesive network of Quick Response Centers located

throughout North America, cooperating and leveraging their

collective capabilities, ready to meet your needs.

Flowserve’s QRCs provide the highest level of service

including 24-hour emergency repair and on-site repair with

mobile repair units. In emergencies, Flowserve service

technicians can be on-site in any North American plant within

24 hours. Flowserve understands how critical it is to have a

trusted partner that will offer fast service and quality products

to keep your facility in operation. This is why we have

Springville is a primary control valve manufacturing facility.

developed standard repair procedures and a large network of

shared technicians throughout the region. You can rest at

ease knowing that your valves will be repaired the same way,

every time, by highly skilled service technicians.

Flowserve’s expert technicians service all types of control,

quarter-turn automated or manual-operated valves, including

Valtek ® , Kammer ® , Fisher ® , Masoneilan ® , to name a few. To

ensure this quality, each Flowserve service center is equipped

with thousands of commonly required parts, produced by the

OEM or built by skilled in-house valve machinists.

Quick Response Centers

Flowserve’s Quick Response Centers are strategically located

to ensure that a QRC is within hours of most major industrial

customer locations. This allows rapid response to customer

needs by providing same day delivery of standard parts.

Special parts can be delivered in days instead of weeks.

With the help of Flowserve QRCs, plant managers are able to

maximize plant uptime and profitability.

Flowserve QRCs...

Are strategically located for timely response

Provide best-in-class aftermarket support and service

Maintain a comprehensive inventory for fast turnaround

Offer on-site troubleshooting & engineering support

Readily adapt to ever changing control valve needs

Since Flowserve is an established valve manufacturer, we

have the equipment and capacity to turn around any repair

or remanufacture project, large or small, quickly - including

plant shutdowns. Veteran application engineers stand ready

at each location to make valuable recommendations to extend

the life of your valve or improve its performance. These engineers

also specialize in upgrading valves to spring cylinder

actuators and four-way positioners or automating quarterturn

valves, which can dramatically increase performance.

QRC Capabilities

While each QRC may offer a particular service capability

unique to its facility, some of the core capabilities

common to each location include the following...

• Control Valve Repair

• Actuation Repair

• Valve Automation

• Remanufactured Valves

• Field Service & On-Site Repair

• Oxygen Cleaning

• Full Machine & Weld Shops

• Turnaround Management

Plant Surveys



Profiler ® Testing & Certification

All new and repaired valves are tested prior to shipment,

using the Profiler ® control valve diagnostics system.

Using our Profiler diagnostic testing system, after reassembly

each repaired valve is stroked, seat leak tested, hydro tested,

and quality tested to industry standards. All vital data about

each valve is kept on record with Profiler software, providing

easy access for future reference. A copy of the diagnostic

test results is available to the customer upon completion of

the repair project.

Flowserve’s Profiler technology also enables us to run

diagnostics while in the field on all of your valves. Based on

the diagnostic results, problems can be fixed in the field which

avoids the need for expensive repair maintenance.

FlowStar TM Data Management

FlowStar TM asset management software allows Flowserve

engineers and technicians to track performance and

support improvement programs using a proven, systematic


Every valve that comes to a Flowserve QRC for service is

fully inspected upon arrival. During the initial inspection all

important valve data is recorded in the FlowStar system. Our

technicians then review the data prior to repair to determine

if an upgrade is needed. In many cases, such upgrades cost

little or no more than the original repair bid, but significantly

improve the valve’s performance and/or life.

FlowStar keeps these records on file for future reference.

FlowStar also stores important service information to track

each repair and cleaning performed on your valve. The stored

information allows our Flowserve technicians to identify

significant trends and provide you with detailed feedback

and recommendations regarding your valves. FlowStar

also allows alliance partners to access their own equipment

database for reviewing or exporting equipment details and

various reports.

Third Party Repairs

Flowserve has the expertise and proven experience to

repair ALL major control valve manufacturer’s products.

We use OEM parts on all repairs, regardless of brand origin,

so you can rest assured your valve assembly is restored to the

original OEM specifications. If OEM parts cannot be sourced

within your critical time frame, we have the expertise and

capability to resolve these issues and meet your deadlines.

We also specialize in out of the ordinary valve repair. Included

in these repairs are valves such as: gate, globe, check, quarter

turn, or MOV. We can repair even your most difficult valves,

even if the valve is obsolete or parts are difficult to find.

All repaired valves, regardless of manufacturer, will undergo

the following quality assurance checks:

Positive Material Identification (PMI)

Body thickness testing to ANSI specifications

Flange inspection to ANSI specifications

Measure all critical dimensions and tolerances

Reassemble with OEM parts

Complete diagnostics test and birth certificate

Documentation of as-received and as-built conditions

Data and photos entered into FlowStar

TM database.




Whether cost is the issue or delivery is of critical

importance, remanufactured products can be a valuable

option and solution.

The most costly aspect of control valve repair is not the repair

itself, but rather the cost of downtime and lost production.

These costs can easily be cut in half with remanufactured

replacement valves. Remanufactured valves offer predictable

cost, a firm and fast re-install date, and the quality you expect.

Flowserve remanufactured valves are assured compliance to

original manufacturing and industry specifications. Also, our

OEM based product carries a new valve warranty.

To ensure the best solution is provided, Flowserve’s experienced

application engineers can perform a technical review

of the process conditions prior to building a remanufactured.

When a review is not practical, we will produce an “equal”

product based on information from the OEM serial plate.

Remanufactured products are available for day to day requirements,

as well as larger project needs.



Turnaround Management

With specialized technology, our qualified teams can

help with your turnaround preparation.

Prior to most major turnarounds, we send staff into the field

to perform a valve survey and walk down. This survey enables

us to pre-order the majority of the required repair materials

and minimize the amount of discovery work. Using our

Profiler ® software, we can run diagnostics on all your valves

to make sure you have all the information necessary to have

a smooth turnaround. Based on the diagnostic results from

Profiler, many problems can be fixed in the field, eliminating

the need for expensive repair maintenance. Let our control

valve experts help you determine if your valves need to be

serviced, and make sure your turnarounds are a success.

Flowserve’s QRC staff is committed to making your turnarounds

smooth, successful, and within budget. We can

utilize FlowStar TM to manage all of your control valve data,

identify bad actors, and make the information available to you

via the internet.

Field Services

The Flowserve QRC network is equipped to handle all

of your control valve repair needs on-site, including


Our Flowserve QRCs have mobile field service units of all

sizes and a large network of qualified field service technicians

and machinists available to make your field repair jobs a

success. Whether your need is to troubleshoot a single valve

or you are bringing down an entire unit, Flowserve’s qualified

field personnel are capable of getting your control valves back

in service without leaving your property.

In an emergency, we have staff on-call 24 hours a day to help

you through your crisis. Our Flowserve trained service technicians

can be at your facility, anywhere in North America,

within 24 hours. We understand the importance of keeping

your facility in operation and minimizing downtime. In order

to help get your operation back on it’s feet we keep thousands

of commonly required parts at our QRCs for quick and easy



Whether you’re looking for digital or analog signal

control, Flowserve’s positioners offer the highest performance

and can be mounted on most control valves,

regardless of the manufacturer.

Flowserve’s QRC expertise includes re-instrumentation,

troubleshooting and support for all major third party control

valves and positioners. Flowserve, with a broad range of

mounting kit designs and inventory, can quickly and easily

adapt its own instrumentation to third party control valves

as well. The ability to draw from our own Flowserve manufactured

inventory and adapt to any control valve ensures

that repair turnaround and customer downtime is held to a


Additionally, Flowserve continues to inventory parts and

components to service customers still using either pneumatic

and/or analog (I/P) positioners in their facilities.

ValveSight ® : Digital Diagnostics

In the challenging economic environment of business

today, performance, health, safety and environmental

considerations are paramount.

Proactive maintenance strategies for critical equipment

improve output and lower cost without sacrificing safety and


QRCs support ValveSight ® , Flowserve’s latest diagnostic

solution for control valves that can be seamlessly integrated

into any FDT/DTM compliant host control or plant asset

management system. The power of ValveSight is the intelligent

diagnostic engine, which is constantly monitoring

the valve, actuator, positioner and control signal providing

actionable advice PROACTIVELY when a problem is detected.

Working with Flowserve QRC resources, ValveSight can be

easily retrofitted onto your control valves, including valves

from a third party manufacturer.



QRC Locations &



Deer Park, TX

Beaumont, TX

Baton Rouge, LA

Boothwyn, PA

QRC Location

Control valve repair n n n n n n n n n n

New valve sales and assembly n n n n n n n n n n

Automated valve repair n n n n n n n n n

Standard and custom automation packages n n n n n n n n n n

Full machine and weld shop n n n n n n n n n n

Spares inventory for quick delivery n n n n n n n n n n

Oxygen cleaning n n n n n n n n n

On-site and field service repair (mobile repair unit option) n n n n n n n n n

Maintenance and technical training courses n n n n n n n n n n

Maintenance management program n n n n n n n n

Plant surveys and turnaround management n n n n n n n n n

Digital and diagnostic technical support n n n n n n n n n n

Full valve diagnostic capabilities n n n n n n n n n

Field diagnostics and troubleshooting n n n n n n n n n

Flowserve QRCs are networked for collaborative resource utilization.

Pittsburgh, PA

Portage, IN

Kingsport, TN

Springville, UT

Edmonton, AL

Woodbridge, ON

Deer Park QRC

5114 Railroad Street

Deer Park, Texas 77536

Phone: 281-479-9500

Fax: 281-479-8511

35,000 Sq. Ft. Established in 1977

The Deer Park, Texas QRC is conveniently located to serve

customers in the Texas Gulf area. This QRC is the largest

of our QRC facilities in the United States and maintains our

largest QRC inventory. Deer Park has become an important

resource, particularly to the refinery and chemical plant

community, supporting these facilities with new equipment

deliveries in less than 24 hours.

Factory trained technicians are ready to repair and service,

not only Flowserve valves, but also any major control valve

manufacturers’ product. This service capability - to make

one call for service regardless of the equipment origin - has

been particularly valuable to sites effected by unexpected


In addition to control valve repair services, the Deer Park

QRC also provides custom automation for quarter-turn on/

off valves. Other service specialties include Level IV Oxygen

cleaning, on-site turnaround services, re-instrumentation and

repair/replace programs.



Baton Rouge QRC

12134 Industriplex Blvd.

Baton Rouge, Louisiana 70809

Phone: 800-480-9674

Fax: 225-751-9880

30,000 Sq. Ft. Established in 1988

Whether you need engineering support, quick shipment of

parts or valves, remanufactured products, automation of

existing valves, turnaround support, repair of your equipment,

or any one of a host of options, Flowserve’s Baton Rouge QRC

has a solution to your problem.

Re-manufactured and new parts, as well as complete valve

packages, are available from our large on-site inventory. Our

extensive inventory offers a variety of solutions from hard to

find items to additional repair options.

Beaumont QRC

2920 West Cardinal Dr.

Beaumont, Texas 77705

Phone: 409-842-6600

Fax: 409-842-5213

10,500 Sq. Ft. Established in 1985

To ensure that we meet the demand of our customers,

particularly in the Gulf Coast, the Beaumont, Texas QRC

facility is strategically located between two of Flowserve’s

largest QRCs - Baton Rouge and Deer Park. The Beaumont

QRC’s primary function is to serve the customers in the East

Texas region.

While Beaumont is a self-sufficient QRC in terms of resources,

an inherent advantage to its strategic location is the ability

to draw on additional resources from nearby QRCs when

needed. With over 100 years of combined control valve

experience, this facility is equipped to handle all of your

control valve needs.

Kingsport QRC

1000 Eastern Star Road Ext.

Kingsport, Tennessee 37663

Phone: 423-349-4354

Fax: 423-349-4708

8,000 Sq. Ft. Established in 1997

The Kingsport, Tennessee staff has years of experience working

on various control valve manufacturer’s products. This QRC

location also maintains and houses one of Flowserve’s mobile

units, so we are always ready and equipped for quick on-site

repairs and on demand turnaround support. Kingsport is

strategically located within a few hours drive to many east

coast locations.

Kingsport carries our largest U.S. inventory of Flowserve’s

FlowTop general service globe control valve.

Kingsport personnel have brought added savings to customers

by identifying, recommending, and performing equipment

improvements as a result of on-site surveys and evaluations

of installed equipment.



Boothwyn QRC

19 Creek Parkway

Boothwyn, Pennsylvania 19601

Phone: 610-990-8710

Fax: 610-497-6680

21,700 Sq. Ft. Established in 1991

Flowserve’s Boothwyn, Pennsylvania QRC is located just one

half hour outside Philadelphia and less than three hours from

most of the Northeastern United States industrial hot spots.

Boothwyn has a long history of providing control valve field

and repair services to a wide range of industrial segments

including refineries, power, chemical, and wastewater, among


The Boothwyn QRC is a highly advanced operation with full

machining capability, Oxygen cleaning to Class IV level, and

two certified welders on staff. This facility also performs

hydrostatic testing to 10,000 PSI.

Complementing our machining, cleaning and testing

resources, Boothwyn has a fully equipped weld shop, large

capacity surface blaster, and environmentally safe paint

booth; allowing complete restoration of repaired equipment

to like new condition.

Pittsburgh QRC

1300 Parkway View Drive

Pittsburgh, Pennsylvania 15205

Phone: 412-787-8803

Fax: 412-787-1944

12,000 Sq. Ft. Established in 1982

Flowserve’s Pittsburgh QRC is also the North American

headquarters for the entire Kammer control valve product

line. This facility houses a large Kammer inventory, including

stock items such as bellows seals and low flow trims in

standard and exotic alloys.

Pittsburgh also provides PFA lined valves, sanitary/aseptic,

and a complete line of stainless steel actuators which are

Kammer standard. We have expert capability of commissioning

globe control valves equipped with the StarPac

Intelligent Control System, from start to finish. This QRC has

both field and in-house repair services available for all of your

control valve needs.

Pittsburgh also possesses CNC machining capabilities

allowing for the manufacture of both standard and customized

trims in various alloys. They have their own flow test lab and

are able to offer a range of testing services.



Portage QRC

6675 Daniel Burnham Drive

Clark Building, Suite F

Portage, Indiana 46368

Phone: 219-763-1000

Fax: 219-763-1066

10,500 Sq. Ft. Established in 2008

Flowserve’s Portage, Indiana QRC is our newest QRC operation

in the United States. Portage is conveniently located

outside of the greater Chicago area, and within hours of the

large customer base in the Midwest region.

The Portage facility is staffed with two technicians, a skilled

machinist, and an ASME Section 9 certified welder. Every

staff member holds over 25 years of industry experience

and is ready to provide you with the best in class emergency

repair service.

The Portage QRC offers special cleaning for oxygen service.

Field Service Technicians are on call 24/7 for your emergency

repair needs.

Our experience covers service and repair in nearly every type

of valve including globe control, gate and check, as well as

various automated and manual rotary valves.

Edmonton QRC

9044 18th Street

Edmonton, Alberta CN T6P 1K6

Phone: 780-449-4850

40,000 Sq. Ft. Established in 1972

The Edmonton QRC is strategically located in Western Canada

to support the Oil and Gas industry. Through our Applications

Group, Service Technicians, full machine and weld shop

capabilities, and substantial inventory we provide control

valve and actuation, selection and sizing, 24 hour in-house or

on-site repair service, and same day delivery of emergency

components. Edmonton inventory includes new products and

parts for Flowserve valves. We can also design and manufacture

new trims or custom valve or actuation packages.

Woodbridge QRC

120 Vinyl Court

Woodbridge, Ontario CN L4L 4A3

Phone: 905-856-8568

45,000 Sq. Ft. Established in 2004

The Woodbridge QRC was established to support the needs

of a large and varied industrial base in Ontario and Eastern

Canada. Oil and Gas, Chemical, Water and Waste Water, Pulp

& Paper, and Power are among the core industries served.

Woodbridge’s technical and manufacturing team has proven

to be a valued resource to valve users by providing fast

and reliable repair and replacement services for customers’

planned outages, as well as unplanned emergency breakdowns.


FCD FCENBR0004-01 01/10 Printed in USA.

To find your local Flowserve representative:

For more information about Flowserve Corporation, visit or call USA 1 800 225 6989

Flowserve Corporation has established industry leadership in the design and manufacture of its products. When properly selected, this Flowserve product is designed to perform its

intended function safely during its useful life. However, the purchaser or user of Flowserve products should be aware that Flowserve products might be used in numerous applications

under a wide variety of industrial service conditions. Although Flowserve can (and often does) provide general guidelines, it cannot provide specific data and warnings for all possible

applications. The purchaser/user must therefore assume the ultimate responsibility for the proper sizing and selection, installation, operation, and maintenance of Flowserve products.

The purchaser/user should read and understand the Installation Operation Maintenance (IOM) instructions included with the product, and train its employees and contractors in the safe

use of Flowserve products in connection with the specific application.

While the information and specifications contained in this literature are believed to be accurate, they are supplied for informative purposes only and should not be considered certified or

as a guarantee of satisfactory results by reliance thereon. Nothing contained herein is to be construed as a warranty or guarantee, express or implied, regarding any matter with respect

to this product. Because Flowserve is continually improving and upgrading its product design, the specifications, dimensions and information contained herein are subject to change

without notice. Should any question arise concerning these provisions, the purchaser/user should contact Flowserve Corporation at any one of its worldwide operations or offices.

© 2010 Flowserve Corporation, Irving, Texas, USA. Flowserve is a registered trademark of Flowserve Corporation.

Flowserve Headquarters

5215 N. O’Connor Blvd.


Irving, TX 75039 USA

Telephone: 972 443 6500

QRC Locations

Beaumont, TX

2920 W. Cardinal Dr.

Beaumont, TX 77705

Telephone: 409 842 6600

Deer Park, TX

5114 Railroad St.

Deer Park, TX 77536

Telephone: 281 479 9500

Baton Rouge, LA

12134 Industriplex Blvd.

Baton Rouge, LA 70809

Telephone: 225 751 9880

Kingsport, TN

1000 Eastern Star Road Ext.

Kingsport, TN 37663

Telephone: 423 349 4354

Boothwyn, PA

19 Creek Parkway.

Boothwyn, PA 19061

Telephone: 610 990 8710

Pittsburgh, PA

1300 Parkway View Dr.

Pittsburgh, PA 15205-1410

Telephone: 412 787 8803

Portage, IN

6675 Daniel Burnham Dr.

Clark Building, Suite F

Portage, IN 46368

Telephone: 219 763 1000

Springville, UT

1350 N. Mountain Springs Pkwy.

Springville, UT 84663

Telephone: 801 489 2300

Edmonton, AL

9044 18th St.

Edmonton, AL Canada T6P 1K6

Telephone: 780 449 4850

Woodbridge, ON

120 Vinyl Court

Woodbridge, ON Canada L4L 4A3

Telephone: 905 856 8568

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