AANT Entitlements Brochure

AANT Membership Entitlements
An easy-to-read guide to your Road
Service and other general entitlements

Contents
Nationwide Road Service 4
Requesting assistance 4
For members with hearing impairment 5
To access your Premium or Plus benefits 5
AANT Premium Entitlements 6
Road Service Call-outs 6
Towing Distances 7
Caravans & Trailers/Heavy Vehicle Towing 8
Second Tow 8
Taxi 9
AANT Battery Discount 9
Lockout/Locksmith Services 9
Keyring Register 9
Secure Key Storage 9
24 Hour Accident Help Line 9
Premium Extended Benefits 10
Emergency Accommodation 10
Emergency Rental Vehicle 10
Accident/Stolen Vehicles 11
Accommodation 11
Rental Vehicle 11
Vehicle Recovery 12
Passenger Transport 12
Caravan Benefits Accidents/Breakdowns 13
Pet Recovery 14
24 Hour Medical Advisory Helpline 14
Wheels/Tyres (Space Saver and Gel Repair Kits) 14
Incorrect Fuel 14
Keys 15
Annual Membership Year Extended Benefit Limit 15
Terms and Conditions of AANT Premium 16
AANT Plus Entitlements 21
Road Service Call-outs 21
Towing Distances 22
AANT Battery Discount 23
Lockout/Locksmith Services 23
24 Hour Accident Help Line 23
Plus Extended Benefits 24
Emergency Accommodation 24
Accident/Stolen Vehicles 24
Accommodation 25
Rental Vehicle 25
Vehicle Recovery 26
Passenger Transport 26
Caravan Benefits – Breakdown and Accidents 26
Wheels/Tyres (Space Saver and Gel Repair Kits) 27
Incorrect Fuel 28
Annual Membership Year Extended Benefit Limits 28
Terms and Conditions of AANT Plus 29
Standard Road Service Entitlements 33
Road Service 33
Road Service Call-out Limit 33
Towing 34
Jump Start/Battery Replacement 34
Lockout/Locksmith Services 34
Fuel 35
Wheel Changing 35
Road Service Terms and Conditions 36
General Membership Terms and Conditions 40
(applicable to all motoring classes of Membership)
Taxi Membership 45
Comparison Table 46
Glossary 48
AANT Important Numbers 51
2 3

Nationwide Road Service
Requesting assistance
As a member of AANT, no matter where in Australia your
vehicle/towed unit breaks down, simply call 13 11 11, any
time, day or night to receive Road Service.
In all locations throughout Australia, your call will be
directed to the local affiliated motoring organisation within
that State or Territory, where you will receive the same
entitlements as a member of that organisation.
Some simple things to remember
To assist you as quickly as possible we will require the
following information upon a request for Road Service:
■■
Personal details – AANT Membership number, name,
address and date of birth.
■■
Vehicle details – Make and model of the vehicle,
its registration number and colour.
■■
Location details – The name of the street, suburb
or town, direction of travel, intersecting roads,
distinguishing landmarks. Try and determine exactly
where you are before calling.
■■
Vehicle/towed unit fault or problem – An explanation
of what happened or appears to be the problem.
After calling, stay with your vehicle until help arrives,
and please leave your personal mobile phone switched on
and available.
If there are extraordinary circumstances or your safety
is under threat, please ensure this is communicated to the
AANT consultant.
In circumstances where making a telephone call for Road
Service is not possible you may be forced to seek the
assistance of a passing motorist to relay your request
when they reach the next town.
For members with a hearing impairment
A request for Road Service can be made using our TTY
service or a dedicated SMS (for Hearing Impaired) facility.
TTY for Road Service at all times by calling
(08) 8202 4750
SMS for the Hearing Impaired by texting on 0427 131 110
Please note that these methods are subject to public
telecommunications network reliability limitations, and it is
important that if a reply is not received in a timely fashion,
you should seek to use an alternative method.
To assist you as quickly as possible we will require the
following:
■■
Personal details – AANT Membership number, name,
address and date of birth.
■■
Vehicle details – Make and model of the vehicle, its
registration number and colour.
■■
Location details – The name of the street, suburb
or town, direction of travel, intersecting roads,
distinguishing landmarks. Try and determine exactly
where you are before calling.
To access your Premium or Plus benefits
If your service provider diagnoses the vehicle as not being
repairable within 48 hours and the breakdown occurred
more than 100 km from home call:
1800 888 522 (Free call Australia wide)
The mechanic who diagnosed the problem should be
present when you telephone AANT in order to establish
your eligibility for further benefits. If that isn’t possible,
please obtain the mechanic’s name, company name,
address and telephone number, so that they
can be contacted.
If you require Road Service interstate affiliated motoring
organisations are:
NRMA – New South Wales and ACT; RACV – Victoria;
RACQ – Queensland; RACT – Tasmania;
RAA – South Australia; RAC – Western Australia.
4
5

AANT Premium Entitlements
In addition to the entitlements described under Standard
Road Service entitlements AANT Premium provides
members with unlimited call-outs and offers
a range of other valuable benefits.
Premium benefits apply only to breakdowns that occur
within Australia, with benefits provided solely at the
discretion of AANT within the locality of the breakdown.
The member holding AANT Premium Membership must
be driving the vehicle at the time of the breakdown.
AANT Premium benefits are not available if the
member, against our advice or the advice of a qualified
repairer, has continued driving the disabled vehicle.
Road Service Call-outs
AANT Premium Members enjoy unlimited access to Road
Service; however, service may be refused in instances that
are a direct breach of AANT’s Fair Use Policy.
Road Service
Will be provided for the purposes of mobilising your
vehicle after a breakdown. Service is limited to undertaking
minor repairs using parts and hand tools available within
the service vehicle, and able to be completed safely and
quickly at the roadside.
The extent of ‘free’ services in most cases will be
influenced by the location and circumstances of your
breakdown.
Metro – An AANT Service Provider may attend to your
vehicle/towed unit anywhere in the Metropolitan Patrol
Service Area ‘free’ of charge and attempt to mobilise
the vehicle.
Country – ‘Free’ service is limited to breakdown locations
within 200 km (400 km round trip) of the nearest available
AANT Service Depot.
Excess distance costs above 200 km (400 km round trip)
must be paid by the member at the time of service.
If you are travelling outside of Metropolitan Darwin,
please check with us regarding the location of
AANT Service Depots along your route. For locations,
visit aant.com.au
Towing
If we are unable to get the vehicle going, we will arrange
for the vehicle to be towed to a place of safety or repair.
‘Free’ towing is limited to:
Metro – Towing, by standard towing equipment within
50 km of the breakdown location, in any direction. Excess
distance costs above 50 km must be paid by the member
at the time of the tow.
Country – Towing, by standard towing equipment back to
the nearest available AANT Country Service Depot, up to
a distance of 200 km (400 km round trip).
Excess distance costs above 200 km (400 km round trip)
must be paid by the member at the time of the tow.
Extended towing
If you break down in a country serviced area and your
vehicle/towed unit cannot be made mobile at the roadside
one of the following options may be applied immediately
after the provision of Road Service.
■■
A ‘free’ tow for your vehicle and your towed unit
(if applicable), up to 200 km (400 km round trip) back to
the nearest available AANT Country Service Depot by
the shortest practical route.
■■
A ‘free’ tow for your vehicle and your towed unit
(if applicable) up to 50 km (limited to $295 per incident)
in any direction from where the breakdown occurred.
■■
A ‘free’ tow for your vehicle and your towed unit
(if applicable), up to 200 km (400 km round trip) back to
the nearest available AANT Country Service Depot by
the shortest practical route and an additional ‘free’ tow
up to 50 km (limited to $295 per incident) beyond the
service depot location.
■■
Towed units are not eligible for extended towing if
Vehicle Recovery Benefit is being utilised for vehicle.
Excess distance costs must be paid by the member at
the time of the tow.
6
7

The Extended Tow benefit is only available at the
time of the breakdown.
Towing is limited to mechanical or electrical
breakdowns only.
AANT does not cover any after accident towing costs or
any repairs – accident, mechanical, electrical
or otherwise.
Towing of caravans and trailers
■■
If you are towing a caravan, trailer, horse float or similar
and your vehicle breaks down AANT will tow your
vehicle and the towed unit (Refer metropolitan/country
towing on page 7). If your vehicle requires further
recovery to your home or destination the towed unit will
not be eligible.
■■
Any vehicle/towed unit exceeding 2 tonnes and up
to 4 tonnes are covered to a maximum of $220
per annum.
Any recreational mobile home exceeding 4 tonnes is
covered to a maximum of $220 per annum.
Heavy or oversize vehicles and/or special
towing equipment
■■
Where your vehicle or caravan, trailer or recreational
mobile home can’t be towed under the normal towing
limitations, we will arrange and contribute up to $220
per annum towards towing costs. Normal towing
limitations apply to the provision of this benefit and, with
the exception of recreational mobile homes, are limited
to 4 tonnes.
Cost in excess of $220 must be paid to the service
provider by the member at the time of the tow.
Bogged vehicles are not covered.
Second tow
A second tow up to 20 km will only be provided within
14 days following the provision of a first tow after Road
Service and/or Vehicle Recovery, where your vehicle
cannot be towed to your nominated repairer in the first
instance for the vehicle only.
Excess distance costs above 20 km must be paid
to the service provider by the member at the time
of the tow.
Taxi
AANT will pay for Taxi Service up to $55 per annum only
immediately after the provision of Road Service and your
vehicle is towed from where the breakdown occurred.
This service is subject to local availability.
Battery replacement.
Should you purchase an AANT branded battery, you will
receive an $11 discount.
Lockout/locksmiths services
A Locksmith Subsidy of $165 is available when a
locksmith attendance is required due to your vehicle
being disabled. The subsidy contributes to the call-out
cost and does not extend to the replacement of parts or
labour costs. Alternatively, you will be offered a tow, using
standard towing equipment, within the towing limitations
of your membership entitlement.
Locksmith Subsidy is not available for vehicles that have
been disabled due to accident, vandalism or stolen.
Keyring register
You will receive an individually numbered keyring, which
will be recorded on our database. Should you lose your
keys and they are returned to AANT, we will contact you
to arrange suitable collection.
Secure key storage
You have the opportunity to store a set of car and/or
house keys in our Grade A1 security area. We will arrange
and pay up to $55 (per incident) for courier service to get
your keys to you anywhere in Australia.
24 Hour accident help line
Following an accident, 24 hour telephone assistance
and advice is available to you anywhere in Australia, with
assistance in relaying urgent messages to your family.
Simply call 1800 888 522.
8
9

Premium Extended Benefits
To qualify for emergency extended benefits, you must
satisfy usual Road Service criteria and:
■■
The vehicle you are driving must be disabled due to a
mechanical or electrical failure and can be made mobile
within 48 hours following the provision of Road Service
and;
■■
The original breakdown occurred more than 100 km
from your home.
Emergency
Accommodation
If you are more than 100 km from home, your vehicle has
broken down due to a mechanical or electrical failure and
it CAN be repaired within a 48 hour period by a qualified
mechanic, after the provision of Road Service, we’ll pay
up to $130 per night for up to two nights accommodation
(room only, excludes food, drink, phone calls, damage
etc.) for you and up to four passengers.
Accommodation benefits apply only if you stay in the
area of the breakdown or accident whilst the vehicle
is being repaired.
Rental vehicle
If you are more than 100 km from home, your vehicle has
broken down due to a mechanical or electrical failure and
CAN be repaired within a 48 hour period by a qualified
mechanic, after the provision of Road Service, a rental
car may be provided for up to two days, up to $110 per
day, which covers the daily rental rate only. You will need
to meet the hiring requirements of the car rental firm as
well as pay the costs of fuel, excess distance and any
additional costs, like insurance, relocation fees etc.
If a rental vehicle is not available locally you may,
at your own expense, travel to the nearest location.
The location where a rental vehicle is available must
be more than 100 km from your home address.
You are not entitled to a rental car once you have
arrived at your home.
Accidents or stolen vehicles
Accommodation
If you are more than 100 km from home, and you are
without your car after an accident overnight or due to
theft we will pay up to $130 per night for up to two nights
accommodation (room only, excludes food, drink, phone
calls, damage etc.) for you and up to four passengers.
Rental vehicle
If you are more than 100 km from home, and you are
without your vehicle after an accident or due to theft,
a rental car may be provided for up to two days up to
$110 per day, which covers the daily rental rate only.
Vehicle to be repaired at breakdown location
Accommodation
If you are more than 100 km from home and your vehicle
has broken down due to a mechanical or electrical failure
and can’t be repaired within a 48 hour period by
a qualified mechanic, after the provision of Road Service,
we’ll pay up to $130 per night for up to five nights
accommodation (room only, excludes food, drink, phone
calls, damage etc.) for you and up to four passengers.
Accommodation benefits apply only if you stay in the
area of the breakdown or accident whilst the vehicle
is being repaired.
Rental vehicle
If you are more than 100 km from home and your vehicle
has broken down due to a mechanical or electrical failure
and cannot be repaired within a 48 hour period by a
qualified mechanic, after the provision of Road Service
and you have opted for local accommodation, a rental car
may be provided for up to five days up to $110 per day
which covers the daily rental rate only.
A rental car may be provided for up to seven days
where the vehicle is to be repaired locally and you elect to
continue your journey to your destination or return home.
No other benefits apply.
You will need to meet the hiring requirements of the
car rental firm as well as pay the costs of fuel, excess
distance and any additional costs, like insurance,
relocation fees etc.
10
11

If a rental vehicle is not available locally you may, at
your own expense, travel to the nearest location.
The location where a rental vehicle is available
must be more than 100 km from your (the member)
home address.
Vehicle to be recovered
If the vehicle cannot be repaired within 48 hours after the
provision of Road Service, AANT will pay for the vehicle
to either be transported back to your home or to the
intended destination of your journey.
Vehicle recovery is not applicable once the vehicle has
been repaired.
The recovery of vehicles is limited to those that do not
exceed the physical dimensions of 5.5 metres in length,
2.3 metres in width, 2 metres in height, 1.8 metre wheel
span or weigh more than 2 tonnes gross weight. Where
recovery of vehicles outside these limits is possible,
members may be required to pay any additional
charges (see Vehicle Movement Schedule conditions
on page 19). The recovery of caravans, trailers or
similar are not covered by AANT. Delays with vehicle
transportation may be experienced in some areas.
Once your vehicle transportation has been organised,
we will pay up to $130 per night for up to five nights
accommodation (room only, excludes food, drink, phone
calls, damage etc.) for you and up to four passengers
while you are awaiting alternative transport home or to
your destination.
Passenger transport
AANT will arrange for you and up to four passengers
to be transported back home or to your destination by
air or coach. If required, a similar return journey will be
provided for one person to the repair location to collect
the repaired vehicle. We will provide air fares up to
$550 per incident.
Should you choose to continue to your destination
while your vehicle is transported to your home, AANT will
not meet transport, accommodation or other expenses
incurred on the “return journey”.
Caravan accidents
If you are more than 100 km from home and your caravan
has been involved in an accident and can’t be occupied
overnight, we’ll pay up to $130 per night for two nights
accommodation (room only, excludes food, drink, phone
calls, damage etc.) for you and up to four passengers.
Caravan to be repaired
■■
If you are more than 100 km from home, your caravan
has broken down due to a mechanical or electrical
failure and it can’t be repaired within a 48 hour period,
after the provision of Road Service we’ll pay up to $130
per night for up to five nights accommodation (room
only, excludes food, drink, phone calls, damage etc.) for
you and up to four passengers.
OR
■■
If your caravan can be made mobile within 48 hours
after the provision of Road Service, we’ll pay up to $130
per night for up to two nights accommodation (room
only, excludes food, drink, phone calls, damage etc.) for
you and up to four passengers.
■■
The maximum benefit payable for accommodation
is $130 per night, regardless of the number of people
involved or the rooms booked and is subject to
local availability.
12
13

Pet recovery
If your vehicle can’t be repaired within 48 hours and
therefore qualifies for transportation either back to your
home or destination, we will arrange and pay up to $220
for the recovery of your animal(s).
Animals used for commercial purposes are not
covered. Domestic pets only. Please refer to the
Vehicle Recovery benefit.
24 hour medical advisory helpline
AANT provides 24 hour medical advice anywhere in
Australia by calling 1800 888 522.
Wheels/tyres (space saver spare)
If you are more than 100 km from home and your vehicle
is immobilised due to a puncture we’ll pay up to $130
per night for up to five nights accommodation (room only,
excludes food, drink, phone calls, damage etc.) for you
and up to four passengers and/or vehicle and passenger
relocation to the nearest puncture repair facility if:
■■
the spare to be fitted is a standard manufacturer
supplied space saver spare and the punctured tyre
can’t be repaired on the same day locally or the nearest
puncture repair facility exceeds the distance to be
travelled using the space saver spare as recommended
by the manufacturer, or;
■■
the vehicle is fitted with a Gel Repair Kit only and the
tyre cannot be repaired using the Gel Repair Kit.
Weight and dimension limitations apply (see Vehicle
Recovery conditions).
Passenger transport will be provided by coach.
Out of fuel/LPG
A tow will be provided to the nearest fuel outlet, using
standard towing equipment, within the towing limitations
noted above. Premium benefits will not apply.
Country – 200 km tow back to the attending service
depot or alternative location en route.
Metro – 50 km in any direction.
Keys
If you are more than 100 km from home, except for two
nights Emergency Accommodation, two days car hire
and locksmith subsidy, AANT does not cover vehicles
immobilised because the keys have been lost, damaged,
stolen or locked in the car. Normal Road Service
conditions apply.
Annual membership year extended benefit limits
The cumulative value of benefits exceeding the standard
entitlements is limited to:
■ ■ $3,500 in your 1st year as an AANT Premium
Member, and;
■ ■ $5,500 in each continuous year of Premium
Membership thereafter.
■■
Any expense incurred by AANT in rendering Premium
benefits to you in excess of your annual limit is your
personal responsibility.
■■
Any unused portion of your annual Premium benefit limit
is forfeited and cannot be accumulated or carried over
to subsequent years.
Incorrect fuel
If you are more than 100 km from home, and you (the member)
have refilled the vehicle you are driving with the incorrect fuel
you will be entitled to two nights Emergency Accommodation
up to $130 per night (room rate only) and two days rental
vehicle up to $110 per day (daily rental rate only). No other
Premium benefits will apply. You will need to meet the hiring
requirements of the car rental firm as well as pay the costs of
fuel, excess distance and any additional costs, like insurance,
relocation fees etc. Normal Road Service conditions apply.
14
15

AANT Premium Terms
and Conditions
AANT Premium is an extension of AANT Membership.
AANT reserves the right to refuse an application to
upgrade to AANT Premium at any time. Premium benefits
apply in Australia only and are provided within the locality
of the breakdown, entirely at the discretion of AANT.
AANT Premium must be taken out directly with AANT
and cannot be taken out through an interstate motoring
association or club.
Breakdowns before joining cannot be claimed and will
not be paid.
Premium Extended Benefits are not applicable once
you have arrived home.
Qualifications for benefits
Except for Road Service, towing benefits and other
promotional offers or discounts, all Premium benefits are
available only when all of the following conditions apply:
■■
The vehicle is disabled due to an electrical or
mechanical failure for a period assessed by an AANT
Premium consultant to be longer than 48 hours (except
for when the vehicle is immobilised for less than 48
hours you may qualify for two nights Emergency
Accommodation and two days rental car).
■■
The breakdown occurred more than 100 km from your
home.
■■
The vehicle’s gross weight is less than 4 tonnes, other
than recreational mobile homes which will receive up to
$220 per annum for towing, and other related Premium
benefits that apply to the breakdown incident.
■■
The breakdown did not occur before joining
AANT Premium.
Non-Serviced area
A non-serviced area is any area in Australia where you are
unable to obtain Road Service from AANT or equivalent
Associations or Clubs affiliated with the Australian
Automobile Association.
If your vehicle breaks down in a non-serviced area you
must telephone an AANT Premium consultant as soon as
possible to explain the situation.
In a non-serviced area you may be required to pay for any
services and/or benefits arranged. Receipted accounts
for these services/benefits, with details of the breakdown,
should be submitted to:
AANT Premium,
2/14 Knuckey Street, Darwin NT 0800.
Reimbursement for towing costs (maximum of 400 km
round trip) in non-serviced areas is determined at AANT
service depot payment rates as amended from time to
time.
Refunds for all other services and benefits will be
calculated as per your applicable membership
entitlements.
Accident, fire, water damage, vandalism or theft
No benefits, other than two nights accommodation and
two days rental car, if appropriate, apply to vehicles
involved in an accident (including windscreen damage),
water damage, vandalism, fire or theft, irrespective of
whether they are insured or uninsured.
Additional costs
The payment of any extra costs for transport from an
approved service depot or repairer to a motel, rental car
depot or other location is not automatic and must be
approved by an AANT Premium consultant before the
journey is undertaken.
■ The disabled vehicle must be registered.
17
■
Bogged vehicles
AANT Premium benefits do not cover the recovery of
bogged vehicles/towed unit.
Towing assistance may be provided at your (the member’s)
expense.
16
17

Distance limits
AANT Premium does not cover expenses incurred
providing Road Service (including towing) in country
serviced areas beyond the distance to the nearest
available AANT service depot (or interstate equivalent) or
200 km, whichever is the lesser.
Insurance liability
AANT is not an insurance policy and does not accept
responsibility for any loss or damage to vehicles or goods
therein, during processes involved in vehicle relocations
and recoveries. It is the vehicle owner’s responsibility to
ensure that the vehicle is adequately insured at all times.
Heavy or oversize vehicles and/or special towing
equipment (see glossary for definition)
A limit of $220 per annum applies to the towing of such
vehicles/towed unit that require special towing equipment
up to 4 tonnes with the exception of recreational mobile
homes.
Livestock/Pets
AANT does not cover temporary accommodation for
livestock or pets following a breakdown.
Keys
If you are more than 100 km from home, except for two
nights Emergency Accommodation, two days rental car
and Locksmith Subsidy, AANT does not cover vehicles
immobilised because the keys have been lost, damaged,
stolen or locked in the car. Normal Road Service
conditions apply.
Parts and labour
AANT does not cover the cost of any part, labour or other
costs associated with the repair of the vehicle.
Organised events
Vehicles participating in specifically convened organised
events (such as rallies) involving road closures or official
traffic controls are excluded from accessing Premium
benefits. Premium benefits are available only when
travelling to and from such events.
Sea crossings
AANT will not pay for the freight costs for vehicles and
passengers on any sea crossing. A single fare will be
provided to one person to return to the repair location to
collect the repaired vehicle.
Secure key lock up
The provision of this service is limited to one set of house
and/or car keys placed on an individually numbered key
identity tag. Courier service is limited to $55 per incident.
Any further costs are at the member’s expense. If AANT
Premium Membership level is non-financial, the key
identity number will be removed from AANT data records
and the keys will be made available to the member for
collection from AANT or delivered to the member at the
member’s expense. If the keys have not been collected
within three months of ceasing to be a financial Premium
Member the keys will be destroyed.
Tyres
If you are more than 100 km from home and a suitable
roadworthy spare wheel (vehicle only) has been fitted and
punctured, Premium benefits are limited to two nights
Emergency Accommodation and two days rental car.
Vehicle movement schedule
■■
The Member may be asked to complete this form
prior to a vehicle being transported under the Vehicle
Recovery Benefit.
■■
Delays with vehicle transportation may be experienced
in some areas.
■■
AANT does not accept responsibility for any loss or
damage to vehicles or goods therein, during processes
involved in vehicle relocations or recoveries. It is the
vehicle owner’s responsibility to ensure that the vehicle
is adequately insured at all times.
18
19

Refunds
■■
Members seeking a reimbursement for benefits
or services must apply within 6 months of the
breakdown date.
■■
AANT joining fees and subscription fees are not
refundable.
AANT Plus Entitlements
In addition to the entitlements described under Standard
Road Service entitlements, AANT Plus provides members
with unlimited call-outs, and offers a range of other
valuable benefits.
Plus benefits apply only to breakdowns that occur within
Australia, with benefits provided solely at the discretion of
AANT within the locality of the breakdown.
The member holding AANT Plus Membership must be
driving the vehicle at the time of the breakdown.
AANT Plus benefits are not available if the member,
against our advice or the advice of a qualified repairer,
has continued driving the disabled vehicle.
Road Service Call-outs
AANT Plus Members enjoy unlimited access to Road
Service; however, service may be refused in instances that
are a direct breach of AANT’s Fair Use Policy.
Road Service
Will be provided for the purposes of mobilising your
vehicle after a breakdown. Service is limited to undertaking
minor repairs using parts and hand tools available within
the service vehicle, and able to be completed safely and
quickly at the roadside.
The extent of ‘free’ services will be influenced by
the location and circumstances of your breakdown
(e.g. unserviced country areas).
Metro – An AANT Service Provider will attend to your
vehicle anywhere in the Metropolitan Patrol Service Area
‘free’ of charge to diagnose the fault and attempt to affect
a repair to mobilise the vehicle/towed unit.
Country – ‘Free’ service is limited to breakdown locations
within 100 km (200 km round trip) of the nearest available
AANT Service Depot.
Excess distance costs above 100 km (200 km round trip)
must be paid by the member at the time of the service.
20
21

Towing
If we are unable to get the vehicle going, we will arrange
for the vehicle to be towed to a place of safety or repair.
Towing is limited to:
Metro – Towing, by standard towing equipment within
20 km of the breakdown location, in any direction. Excess
distance costs over 20 km must be paid by the member
at the time of the tow.
Country – Towing, by standard towing equipment back
to the nearest available Service Depot up to a distance of
100 km (200 km round trip).
Excess distance costs above 100 km (200 km round trip)
must be paid by the member at the time of the tow.
Country fringe tow
If you breakdown less than 100 km from home in a
country serviced area and your vehicle/towed unit cannot
be made mobile at the roadside, one of the following
options may be applied immediately after Road Service.
■■
A ‘free’ tow for your vehicle and your towed unit
(if applicable), up to 100 km (200 km round trip) back
to the nearest available country service depot by the
shortest practical route.
■■
A ‘free’ tow for your vehicle and your towed unit
(if applicable), up to 20 km (limited to $120 per incident)
in any direction from the scene of the breakdown.
■■
A ‘free’ tow for your vehicle and your towed unit
(if applicable), up to 100 km (200 km round trip) back
to the nearest available country service depot by the
shortest practical route and an additional free tow up to
20 km (limited to $120 per incident) beyond the service
depot location. Excess distance costs must be paid by
the member at the time of the tow.
The Country Fringe Tow benefit is only available at the
time of the breakdown.
‘Free’ towing is limited to mechanical or electrical
breakdowns only.
AANT does not cover any after accident towing costs or
any repairs – accident, mechanical, electrical
or otherwise.
Towing of caravans and/or trailers
■■
If you are towing a caravan, trailer, horse float or similar
and your vehicle breaks down AANT will tow your
vehicle and your towed unit (Refer metropolitan/country
towing on page 22).
■■
If your vehicle requires further recovery to your home or
destination, your towed unit will not be eligible.
Battery replacement
Should you purchase an AANT branded battery, you will
receive an $11 discount.
Lock-out/Locksmiths services
A Locksmith Subsidy of $38.50 is available when a
locksmith attendance is required due to your vehicle
being disabled. The subsidy contributes to the call-out
cost and does not extend to the replacement of parts or
labour costs. Alternatively, you will be offered a tow using
standard towing equipment, within the towing limitations
of your membership entitlement. Locksmith Subsidy is
not available for vehicles that have been disabled due to
accident, vandalism or stolen.
24 Hour accident help line
Following an accident, 24 hour telephone assistance
and advice is available to you anywhere in Australia, with
assistance in relaying urgent messages to your family.
Simply call 1800 888 522.
22
23

Plus Extended Benefits
To qualify for emergency extended benefits, you must
firstly meet Road Service criteria and:
■■
The vehicle you are driving must be disabled due to a
mechanical or electrical fault that can be made mobile
within 48 hours after the provision of Road Service and;
■■
The original breakdown occurred more than 100 km
from your home.
Emergency
Accommodation
If you are more than 100 km from home, your vehicle has
broken down due to a mechanical or electrical failure and
it CAN be repaired within a 48 hour period by a qualified
mechanic, after the provision of Road Service, we’ll pay
up to $110 per night for one night accommodation (room
only, excludes food, drink, phone calls, damage etc.) for
you and up to four passengers.
Accommodation benefits apply only if you stay in the
area of the breakdown or accident whilst the vehicle
is being repaired.
Accidents or stolen vehicle
If you are more than 100 km from home and you
are without your car after an accident overnight or the
car you have been driving is stolen, we’ll pay up to $110
for one night accommodation (room only, excludes food,
drink, phone calls, damage etc.) for you and up to four
passengers.
Vehicle to be repaired at breakdown location
Accommodation
If you are more than 100 km from home and your vehicle
has broken down due to a mechanical or electrical
failure and can’t be repaired within a 48 hour period by a
qualified mechanic, after the provision of Road Service,
we’ll pay up to $110 per night for up to three nights
accommodation (room only, excludes food, drink, phone
calls, damage etc.) for you and up to four passengers.
Accommodation benefits apply only if you stay in
the area of the breakdown whilst the vehicle is
being repaired.
Rental vehicle
If you are more than 100 km from home and your vehicle
has broken down due to a mechanical or electrical failure
and cannot be repaired within a 48 hour period by a
qualified mechanic, after the provision of Road Service
and you have opted for local accommodation, a rental car
may be provided for up to three days up to $99 per day
which covers the daily rental rate only.
A rental car may be provided for up to five days where the
vehicle is to be repaired locally and you elect to continue
your journey to your destination or return home. No other
benefits apply.
You will need to meet the hiring requirements of the
car rental firm as well as pay the costs of fuel, excess
distance and any additional costs, like insurance,
relocation fees etc.
If a rental vehicle is not available locally you may,
at your own expense, travel to the nearest location.
The location where a rental vehicle is available
must be more than 100 km from your (the member)
home address.
You are not entitled to a rental car once you have
arrived at your home.
24
25

Vehicle to be recovered
If the vehicle cannot be repaired within 48 hours after the
provision of Road Service, AANT will pay for the vehicle
to either be transported back to your home or to the
intended destination of your journey.
Vehicle recovery is not applicable once the vehicle has
been repaired. The recovery of vehicles is limited to those
that do not exceed the physical dimensions of 5.5 metres
in length, 2.3 metres in width, 2 metres in height, 1.8
metre wheel span or weigh more than 2 tonnes gross
weight. Where recovery of vehicles outside these limits is
possible, members may be required to pay any additional
charges (see Vehicle Movement Schedule conditions on
page 32). The recovery of caravans, trailers or similar are
not covered by AANT. Delays with vehicle transportation
may be experienced in some areas.
Once your vehicle transportation has been organised,
we will pay up to $110 per night for up to three nights
accommodation (room only, excludes food, drink, phone
calls, damage etc.) for you and up to four passengers
while you are awaiting alternative transport home or to
your destination.
Passenger transport
AANT will arrange for you and up to four passengers
to be transported back home or to your destination by
coach. If required, a similar return journey will be provided
for one person to the repair location to collect the
repaired vehicle.
Should you choose to continue to your destination while
your vehicle is transported to your home, AANT will
not meet transport, accommodation or other expenses
incurred on the “return journey”.
Caravan accidents
If you are more than 100 km from home and your caravan
has been involved in an accident and can’t be occupied
overnight, we’ll pay up to $110 per night for one nights
accommodation (room only, excludes food, drink, phone
calls, damage etc.) for you and up to four passengers.
Caravan to be repaired
■■
If you are more than 100 km from home, your caravan
has broken down due to a mechanical or electrical
failure and it can’t be repaired within a 48 hour period,
after the provision of Road Service we’ll pay up to $110
per night for up to three nights accommodation (room
only, excludes food, drink, phone calls, damage etc.) for
you and up to four passengers.
OR
■■
If your caravan can be made mobile within 48 hours
after the provision of Road Service, we’ll pay up to $110
per night for up to one nights accommodation (room
only, excludes food, drink, phone calls, damage etc.) for
you and up to four passengers.
■■
The maximum benefit payable for accommodation is
$110 per night, regardless of the number of people
involved or the rooms booked and is subject to local
availability.
Wheels/tyres (space saver spare)
If you are more than 100 km from home and your vehicle
is immobilised due to a puncture we’ll pay up to $130
per night for up to five nights accommodation (room only,
excludes food, drink, phone calls, damage etc.) for you
and up to four passengers and/or vehicle and passenger
relocation to the nearest puncture repair facility if:
■■
the spare to be fitted is a standard manufacturer
supplied space saver spare and the punctured tyre
can’t be repaired on the same day locally or the nearest
puncture repair facility exceeds the distance to be
travelled using the space saver spare as recommended
by the manufacturer, or;
■■
the vehicle is fitted with a Gel Repair Kit only and the
tyre cannot be repaired using the Gel Repair Kit.
Weight and dimension limitations apply (see Vehicle
Recovery conditions).
Passenger transport will be provided by coach.
26
27

Incorrect fuel
If you are more than 100 km from home, and you (the
member) has refilled the vehicle you are driving with the
incorrect fuel you will be entitled to one night Emergency
Accommodation up to $110 per night (room rate only).
No other Plus benefits will apply. Normal Road Service
conditions apply.
Out of fuel/LPG
A tow will be provided to the nearest fuel outlet, using
standard towing equipment, within the towing limitations
noted above. Plus benefits will not apply.
Country – 100 km tow back to the nearest available
service depot or alternative location en route.
Metro – 20 km in any direction.
Annual membership year extended benefit limits
The cumulative value of benefits exceeding the standard
entitlements is limited to:
■ ■ $1,100 in your 1st year as a AANT Plus Member, and;
■ ■ $2,200 in each continuous year of Plus Membership
thereafter.
■■
Any expense incurred by AANT in rendering Plus
Extended Benefits to you in excess of your annual limit
is your personal responsibility.
■■
Any unused portion of your annual extended benefit
limit is forfeited and cannot be accumulated or carried
over to subsequent years.
AANT Plus
Terms and Conditions
AANT Plus is an extension of AANT Membership. AANT
reserves the right to refuse an application to upgrade to
AANT Plus at any time. Plus benefits apply in Australia
only and are provided within the locality of the breakdown,
entirely at the discretion of AANT.
AANT Plus must be taken out directly with AANT and
cannot be taken out through an interstate motoring
association or club.
Breakdowns before joining cannot be claimed and will
not be paid.
Plus Extended Benefits are not applicable once you
have arrived home.
Qualifications for benefits
Except for Road Service, towing benefits
and other promotional offers or discounts, all Plus
Benefits are available only when all of the following
conditions apply:
■■
The vehicle is disabled due to an electrical or
mechanical failure for a period assessed by an
AANT consultant to be longer than 48 hours (except
for emergency overnight accommodation 24 hours).
■■
The breakdown occurred more than 100 km from
your home.
■■
The vehicle’s gross weight is less than 4 tonnes.
■■
The breakdown did not occur before joining AANT Plus.
■■
The disabled vehicle must be registered.
Non-Serviced area
A non-serviced area is any area in Australia where
you are unable to obtain Road Service from AANT or
Clubs affiliated with the Australian Automobile Association.
If your vehicle breaks down in a non-serviced area you
must telephone an AANT Plus consultant as soon as
possible to explain the situation.
28
29

In a non-serviced area you may be required to pay for
any services and/or benefits arranged. Receipts for these
services/benefits, with details of the breakdown, should be
submitted to:
AANT Plus,
2/14 Knuckey Street, Darwin NT 0800.
Reimbursement for towing costs (maximum of 200 km
round trip) in non-serviced areas is determined at
AANT service depot payment rates as amended from
time to time.
Refunds for all other services and benefits will be
calculated as per your applicable membership
entitlements.
Accident, fire, water damage or theft
No benefits, other than one night accommodation,
if appropriate, apply to vehicles involved in an accident
(including windscreen damage), fire, vandalism, water
damage or theft, irrespective of whether they are insured
or uninsured.
Additional costs
The payment of any extra costs for transport from an
approved service depot or repairer to a motel, rental car
depot or other location is not automatic and must be
approved by an AANT Plus consultant before the journey
is undertaken.
Bogged vehicles
AANT Plus benefits do not cover the recovery of bogged
vehicles/towed unit.
Towing assistance may be provided at your (the member’s)
expense.
Distance limits
AANT Plus does not cover expenses incurred providing
Road Service (including towing) in country serviced areas
beyond the distance to the nearest available AANT service
depot (or interstate equivalent) or 100 km, whichever is
the lesser.
Insurance liability
AANT is not an insurance policy and does not accept
responsibility for any loss or damage to vehicles or goods
therein, during processes involved in vehicle relocations
and recoveries.
It is the member’s responsibility to ensure that the vehicle
is adequately insured at all times.
Livestock and pets
AANT does not cover temporary accommodation for
livestock or pets following a breakdown.
Keys
If you are more than 100 km from home, except for
one night Emergency Accommodation and Locksmith
Subsidy, AANT does not cover vehicles immobilised
because the keys have been lost, damaged, stolen
or locked in the car. Normal Road Service conditions
apply.
Parts and labour
AANT does not cover the cost of any part, labour or other
costs associated with the repair of the vehicle.
Organised events
Vehicles participating in specifically convened organised
events (such as rallies) involving road closures or official
traffic controls are excluded from accessing Plus benefits.
Plus benefits are available only when travelling to and
from such events.
Sea crossings
AANT will not pay for the freight costs for vehicles and
passengers on any sea crossing. A single fare will be
provided to one person to return to the repair location to
collect the repaired vehicle.
Tyres
If you are more than 100 km from home and a suitable
roadworthy spare wheel (vehicle only) has been fitted
and punctured. Plus benefit is limited to one night
Emergency Accommodation.
30
31

Standard Road
Service Entitlements
AANT Standard Road Service provides you with reliable,
basic help in the event of an unexpected breakdown,
anywhere within Australia, 24 hours x 7 days irrespective
of the vehicle you are driving.
Entitlements include:
Vehicle movement schedule
■■
The member may be asked to complete this form
prior to a vehicle being transported under the Vehicle
Recovery Benefit.
■■
Delays with vehicle transportation may be experienced
in some areas.
■■
AANT does not accept responsibility for any loss or
damage to vehicles or goods therein, during processes
involved in vehicle relocations or recoveries. It is the
vehicle owner’s responsibility to ensure that the vehicle
is adequately insured at all times.
Road Service
Will be provided for the purposes of mobilising your
vehicle following a breakdown. Service is limited to
undertaking minor repairs using parts and hand tools
available within the service vehicle, and able to be
completed safely and quickly at the roadside.
The extent of ‘free’ services will be influenced by the
location and nature of your breakdown.
■■
Metro – An AANT Service Provider will attend to your
vehicle anywhere in the Metropolitan Patrol Service Area
‘free of charge’ and attempt to mobilise the vehicle.
■■
Country – ‘Free’ service is limited to breakdown
locations within 32 km (64 km round trip) of the nearest
available AANT Service Depot. Excess distance costs
above 32 km (64 km round trip) must be paid by the
member at the time of the service.
Breakdown call-out limits
Up to eight (8) call-outs for Road Service each
membership year. Any call-outs in excess of this will incur
a service charge.
Refunds
■■
Members seeking a reimbursement for benefits
or services must apply within 6 months of the
breakdown date.
■■
AANT joining fees and subscription fees are
not refundable.
32
33

Towing
■■
If we are unable to get the vehicle going, we will arrange
for the vehicle to be towed.
■■
AANT does not cover the towing/recovery of bogged
vehicles/towed unit.
Towing assistance may be provided at your (the
member’s) expense.
‘Free’ towing is limited to:
Metro
■■
Towing, by standard towing equipment within 8 km of
the breakdown location, in any direction.
■■
Excess distance costs above 8 km must be paid by the
member at the time of the tow.
Country
■■
Towing, by standard towing equipment back to the
nearest available Country Service Depot, up to a
distance of 32 km (64 km round trip).
■■
Excess distance costs above 32 km (64 km round trip)
must be paid by the member at the time of the tow.
Fuel
If your vehicle is out of fuel, AANT may provide, at
your cost, sufficient fuel to enable you to drive to the
nearest fuel outlet. For any fuel other than unleaded, or
if the AANT Service Provider is unable to supply fuel at
the roadside, you will be offered a tow, using standard
towing equipment, within the towing limitations of your
membership entitlement:
Country – Tow back to the attending service depot up to
32 km or drop off on route.
Metro – 8 km in any direction.
Wheel changing
Tyre repairs are not undertaken at the roadside, however
if you have a suitable serviceable spare tyre, the AANT
Service Provider will change the wheel of your vehicle.
This service is limited to vehicles/towed unit weighing less
than 2 tonnes and circumstances not requiring specialised
equipment to undertake the wheel change safely.
Jump-start/battery replacement
If your vehicle will not start because of a flat battery,
the AANT Service Provider will assess the battery and
effect a jump-start if appropriate. If necessary, AANT
offers a ‘free’ battery delivery and installation service for
AANT Members, with an extensive range of competitively
priced automotive batteries available for roadside
purchase.
Lock-out/locksmiths services
A Locksmith Subsidy of $22 is available when a locksmith
attendance is required due to your vehicle being disabled.
The subsidy contributes to the call-out cost and does
not extend to the replacement of parts or labour costs.
Alternatively, you will be offered a tow, using standard
towing equipment, within the towing limitations of your
membership entitlement. Locksmith Subsidy is not
available for vehicles that have been disabled due to
accident, vandalism or stolen.
34
35

Road Service
Terms and Conditions
Road Service is available to AANT Members only. A
member of AANT is entitled to service for any vehicle they
are driving at the time of breakdown (conditions apply).
■■
AANT Membership is personal and therefore service
does not cover any person other than the member. It
cannot be transferred to or be used by anyone other
than the named financial member.
■■
You (the member) must be the driver of the vehicle
at the time of the breakdown and must be present upon
arrival of the AANT Service Provider to receive
Road Service.
■■
Your AANT Membership must be financial at the time of
requesting service.
■■
You must present your AANT Membership card to the
AANT Service Provider upon arrival. If you are unable
to produce your current AANT Membership card at the
time of service you may be charged at the normal rate
by the AANT contractor.
■■
In instances where service is required in a location
where the road is unsurfaced or a road which is not
trafficable by a conventional 2 wheel drive vehicle, a
cost may be incurred which must be borne by the
member at the time of service.
■■
When seeking a refund from AANT, Road Service paid
by you (the member) will be calculated at the AANT
contractor rate.
■■
A serviced area is any area in Australia where you are
able to obtain Road Service from AANT or equivalent
Associations or Clubs affiliated with the Australian
Automobile Association.
■■
A non-serviced area is any area where these services
are not available through an Association or Club
affiliated with the Australian Automobile Association.
■■
Provision of assistance/services to vehicles, caravans
and trailers is limited to breakdown locations accessible
by an improved public road using a conventional
2-wheel drive vehicle. By definition an ‘improved public
road’ is a road where the surface of which has been
prepared, formed, metalled or gravelled and trafficable
at the time and complies with the definitions stated in
the ‘SA Road Traffic Act’ and the Australian Road Rules.
■■
In the instance where a vehicle has broken down prior
to you joining AANT, a service fee, entrance fee and
minimum Plus level of membership will apply.
■■
Road Service is essentially aimed at getting a vehicle
back on the road or to a garage for permanent repairs,
although minor repairs may be carried out on the spot
if they can be done within a reasonable time using
available hand tools.
■■
Child locked in car – If the member indicates it is an
emergency situation or the child is in distress the call will
be routed to emergency services i.e. ambulance.
Excluded from ‘free’ service are:
■■
Work carried out when a vehicle/towed unit is located at
a commercial place of repair or AANT Country Service
Depot.
■■
Travelling costs from the nearest available AANT
Country Service Depot for any distance beyond:
– 32 km for Standard Members
– 100 km for Plus Members
– 200 km for Premium Members
■■
Call-out for a fault that has already been attended to by
AANT and has not been rectified.
■■
Service to and recovery of vehicles, caravans and
trailers on non-improved public roads or land not
trafficable by a conventional 2 wheel drive vehicle.
■■
Towing of vehicles, caravans and trailers involved in an
accident, fire, vandalism or theft whether insured or not.
■■
Towing or recovery of bogged vehicles.
■ ■ ‘Free’ service or towing of vehicles is not applicable if
home repairs have been undertaken.
■■
Any repairs associated with an accident, mechanical or
electrical failure or otherwise.
36
37

■■
Towing for tyre trouble with an unserviceable, or a
missing spare wheel on a vehicle or towed unit normally
equipped with a spare wheel.
■■
Towing for Standard and Plus Members where the
vehicle’s physical dimensions exceeds 5.5 metres in
length, 2.3 metres in width, 2 metres in height or wheel
span of 1.8 metres.
■■
Towing of vehicles that have been dismantled.
■■
More than one tow in connection with any one
breakdown (Standard & Plus Members).
Premium – a maximum of two tows for any one
breakdown within a 14 day period from first breakdown
call (see entitlements).
■■
Towing costs within a metropolitan serviced area for any
distance beyond
– 8 km for Standard Members
– 20 km for Plus Members
– 50 km for Premium Members
■■
Towing of vehicles/towed unit in metropolitan and
country serviced areas over 2 tonnes, modified
vehicles and some caravan/trailers that require special
equipment for Standard and Plus Members (special
equipment is any additional equipment required by the
attending service provider).
■■
Towing from or to restricted locations.
■■
Towing of vehicles which requires specialised equipment
except for Premium Members who are covered to a
maximum of $220 per annum.
■■
Service to unattended vehicles.
■■
Service to farm equipment, earth-moving equipment
and forklifts, wheelchairs and gophers.
■■
Wheel changing on vehicles/towed unit exceeding
2 tonnes gross weight.
■■
Removing bogged vehicles from beaches, swampland,
forests, fire tracks, private property and locations not
trafficable by a conventional 2 wheel drive vehicle.
■■
Call-outs in excess of eight per membership year with
the exception of Plus and Premium personal members
who are entitled to unlimited call-outs. Excess call outs
will be charged at commercial rates.
■■
Towing of unregistered vehicles/towed units.
■■
Vehicles that have been driven on by the member
against our advice or the advice of a qualified repairer.
■■
Vehicles participating in specifically convened organised
events (such as rallies) involving road closures or official
traffic controls are excluded from Road Service. Road
Service is available only when travelling to and from
such events.
■■
Vehicles that have had home repairs undertaken.
39
38
39

General Membership
Terms and Conditions
All AANT Members are bound by the Rules of the
Association and Regulations, as amended from time to
time, and by any specific terms and conditions imposed
under these Rules. Copies of the Rules can be obtained
by writing to:
Operations Manager
AANT
GPO Box 2584
DARWIN NT 0801
The following Terms & Conditions provide further guidance
regarding the provision of AANT services and application
of various benefits.
Nature of Road Services
AANT Road Service is a vehicle breakdown service
aimed at providing members with timely assistance in
the event of an unexpected mechanical or electrical fault/
failure of the vehicle/towed unit. You (the member) must
be the driver of the vehicle at the time of the breakdown
and must be present upon arrival of the AANT Service
Provider to receive Road Service.
■■
The service is aimed at diagnosing the fault, and where
possible, effecting a safe repair at the roadside. The
extent of a minor repair able to be undertaken at the
roadside is limited to circumstances where available
parts and hand tools can be used to complete the work
in a reasonable period of time. The service provider
in attendance will make such a determination. Where
mobilising the vehicle/towed unit is not possible, a
tow may be provided within the member’s level of
membership entitlement.
■■
AANT Membership does not cover you for Road Service
or towing of your accident-damaged vehicle/towed unit.
No refund policy
■■
AANT Membership entrance and subscription fees
are non-refundable, with any unused proportion of the
subscription forfeited upon cancellation of membership.
Pro-rata refunds are not available.
■■
Upon written request, any unexpired or unused
standard portion of a membership subscription, at the
date of cancellation, may be transferred to another
current AANT Member.
Unattended vehicles
■■
AANT Road Service, including towing, is not available to
unattended vehicles.
■■
Should a second call-out be required due to the
vehicle being initially unattended, the member will
be charged a fee.
Defected vehicle
■■
Members driving vehicles, which have been defected
by the Police and/or authorised Government Officer, are
only entitled to AANT Road Service provided that the
breakdown is not related to the reason for the defect.
■■
Free towing is not available if the defect is the reason for
the tow.
Upgrade policy
If you upgrade your level of membership, the entire
membership subscription fee applicable to that upgraded
level of membership will be payable, and any unused or
unexpired portion of your previous membership class will
be credited at renewal if you elect to continue with Plus/
Premium level of membership.
Refusal of service
Any circumstance or incident where a member’s verbal or
physical conduct puts at risk the health, safety or well-being
of an AANT employee or contractor, or jeopardises their
ability to safely carry out their responsibilities may result
in the immediate suspension of access to AANT services
under that membership. Such incidents will be formally
investigated, with the member being provided with an
opportunity to explain their actions.
40
41

Termination of membership
A member who abuses, offends or puts at risk any
member of AANT’s staff or any contractor in the carrying
out of their usual duties may be charged with conduct
detrimental to AANT. In such cases the AANT Council has
the power to expel the person from membership of AANT.
Upon expulsion from AANT, the member forfeits all rights
and claims on AANT.
Suspension of membership
A financial member of AANT may apply in writing to have
their membership suspended for a period of up to two (2)
years. Granting of any suspension request is solely at the
discretion of AANT. If granted, all membership obligations,
entitlements and rights will be suspended, and you will
not be able to access or utilise any membership related
benefit or service for the period of suspension.
Continuous years of membership
■■
Maintaining continuity of your membership brings
with it additional benefit entitlements. To access these
additional benefits, Membership Subscriptions must be
maintained as financial without interruption.
■■
AANT will also recognise and/or credit additional
membership years (for the purpose of determining
continuous years of membership) where a person
transfers a current membership of an affiliated motoring
organisation to AANT.
Membership verification/validation
■■
All members of AANT are issued with a personal,
unique membership number, and official membership
identification, in the form of a membership card or
membership key tag.
■■
Membership cards and membership key tags remain
the property of AANT and are not transferable.
■■
Membership cards are not valid until signed by you.
The membership card is not a credit card and does not
provide any explicit benefits in its own right, but rather is
purely for identification purposes.
■■
The membership card or membership key tag should be
presented in all dealings with AANT or when accessing
member services or entitlements. In circumstances
where you are unable to produce your membership
identification, you may be required to provide alternative
forms of identification or certify your entitlement to
service in writing.
■■
In some cases a service fee may be charged, which
may be refundable. If membership is subsequently
confirmed such fees and charges will be reimbursed up
to the extent of your membership entitlement.
■■
Any benefit obtained by presenting the membership
card or membership key tag may be subject to separate
terms and conditions as amended from time to time.
■■
AANT is not liable for any malfunction of the
membership card nor for any unauthorised use of the
card or delays in issuing or replacing the card.
■■
You must notify AANT immediately if your membership
identification is lost, stolen, damaged or destroyed.
Membership subscription fees
■■
These are payable in advance with rates set and
approved by the AANT Council. Upon receipt of
applicable entrance and/or subscription fees by AANT,
you are recorded as an AANT Member. No pensioner or
other concessions are applicable to subscription fees.
■■
The entrance fee is only charged once, provided your
membership does not lapse.
■■
Where a membership subscription or other debt
to AANT is overdue, access to Road Service and
membership services and benefits may be denied
pending payment of any outstanding subscription or
other fees.
■■
Any member whose subscription is overdue for more
than three (3) months will cease to be a member of
AANT and will not be entitled to access any benefits
and entitlements of membership.
■■
At the discretion of AANT, and upon payment of
outstanding and overdue subscription fees and
other charges, a person may have their membership
reinstated.
42
43

Changing membership details
■■
Only the named member or a person authorised by the
named member may request a change in membership
details.
■■
Certain changes in member personal details may
require the lodgment of documented proof prior
to actioning by AANT.
Cancellation of membership
■■
A member may cancel their membership at any time by
providing either verbal or written notification to AANT,
provided both the individual making the request and
the membership concerned can be positively verified.
Cancellation of membership cannot be backdated.
Voting rights
■■
Although there are various classes of AANT
Membership, only financial Full and Life Members of
AANT have the right to vote in Council Elections and at
meetings of the Association.
Personal information use and disclosure
■■
AANT abides by the National Privacy Principles within
the Privacy Act (as amended).
■■
For further details regarding AANT’s Privacy Policy
please refer to AANT Privacy Policy Statement.
Taxi Membership
Taxi Membership entitles the nominated taxi to eight
call-outs for Road Service and up to 20 km ‘free’ towing
(per call-out) in the metropolitan area and up to 100 km
(200 km round trip) back to the nearest available AANT
Country Service Depot in country areas. Excess distance
costs must be paid by the member at the time of the
service/tow.
Additional Taxi benefits are:
■■
Should you purchase an AANT branded battery, you will
receive an $11 discount.
■■
If a locksmith attendance should be required due to
your vehicle being disabled, we will contribute $38.50
towards the call-out cost. This subsidy does not extend
to the replacement of parts.
■■
Personal Membership cannot be used to obtain service
on a taxi. A Taxi Membership card must be produced to
receive Road Service.
Reciprocal services
Members of AANT have access to Road Service
throughout Australia through affiliated motoring
organisations. Service may be provided only up to
the limit of that organisation’s standard membership
entitlements. You may be required to pay for additional
services, including excess kilometre towing for vehicle
and/or towed unit. You will need to submit receipts to
enable AANT to process a possible refund.
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Comparison Table
Benefits Premium Plus Standard
Everyday
24 Hour Road Service Unlimited Unlimited 8 call-outs a year
Taxi $55 per annum
Towing – Metro Up to 50 km Up to 20 km Up to 8 km
– Country Up to 200 km Up to 100 km Up to 32 km
Second tow Up to 20 km
Heavy vehicle towing equipment Up to $220
per annum
Battery discount – $11
Locksmith Up to $165
per incident
Keyring register
Secure key lock up
Up to $38.50
per incident
Everywhere – when over 100km from home
Emergency accommodation 2 nights 1 night
Accommodation after breakdown* 5 nights 3 nights
Emergency rental car 2 days
Rental car after breakdown** 5 days 3 days
Rental car only (no other benefits) 7 days 5 days
Passenger transport after vehicle recovery Air – up to $550 By coach
or by coach
Pet transport after vehicle recovery Up to $220
per incident
Vehicle recovery
Medical advisory help line
Caravan Cover
Emergency accommodation 2 nights 1 night
Accommodation after breakdown* 5 nights 3 nights
Special towing equipment Up to $220
Up to $22
per incident
* Emergency accommodation is included in the stated benefit
** Emergency rental car is included in the stated benefit
Condition, distance and monetary limits may apply.
Please refer to this brochure for more information.
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Glossary
1. “Accident” means an incident in which a vehicle has
been damaged in a collision or impact with an object,
whether involving another vehicle or otherwise, water
crossing damage, water ingress, theft, malicious
damage, fire or storm.
2. “Affiliated Motoring Club” means affiliated Australian
Motoring Clubs including NRMA (NSW), RACV (Vic.),
RACQ (Qld), RACT (Tas.), RAA (SA) and RAC (WA).
3. “Breakdown” means a circumstance in which
a vehicle is incapable of being driven because of
a mechanical or electrical failure, which is not caused
by an accident, theft, fire or malicious damage.
4. “Call-out” means a request for Road Service by
a member.
5. “Country Areas” means areas within the Northern
Territory, which have not been defined by AANT as
being within the Metropolitan Patrol Serviced Area.
6. “Excess Kilometres” means the distance for which
a member’s vehicle receives Road Service or towing
services over and above the limit applicable to their
level of membership.
7. “Extended Benefits” means those specific benefits,
beyond Standard Road Service, available to AANT
Premium and AANT Plus Members, where the vehicle
they are driving cannot be repaired for a period
of time.
8. “Home” means the member’s permanent place of
residence.
9. “Improved Road” means a road, the surface of which
has been prepared, formed, metalled or gravelled as
defined in the “NT Road Traffic Act”.
10. “Incident” means a single breakdown event or
situation which gives rise to one or more AANT
attendances.
11. “Impact” means where the vehicle makes contact
with a foreign object causing damage to the vehicle.
12. “Member” means a financial member of AANT.
13. “Membership Subscription” means the subscription
amount payable for a given Membership Class and
Level of Cover.
14. “Metropolitan Patrol Serviced Area” means the
geographic area of Darwin as defined by AANT.
15. “Non-constructed Road” means an unsealed road
which is not trafficable by a two-wheel drive vehicle.
16. “Non-serviced Area” means an area in Australia
in which you are unable to obtain Road Service
from AANT or Clubs affiliated with the Australian
Automobile Association.
17. “AANT” means the Automobile Association
of the Northern Territory Inc.,
ABN: 13 431 478 529, including its officers,
employees, agents and contractors.
18. “AANT Service Provider” means an AANT employee
or contracted Road Service provider.
19. “AANT Service Depot” means an independent
service provider, contracted by AANT to deliver Road
Service in defined regional locations.
20. “Restricted Area” any areas not accessible to the
general public without a permit or special permission.
21. “Road Service” means the assistance provided
to a member’s vehicle by an AANT Service Provider
to attempt to mobilise the vehicle at the breakdown
location.
22. “Special /Heavy Towing Equipment” Special
equipment is any additional equipment required by
the attending service provider. This is in addition to
normal hand tools, car trailer or tow truck required
for the provision of Road Service or towing the
disabled vehicle.
23. “Standard Towing Equipment” means any towing
equipment legally able to be used to safely tow
a vehicle with a gross mass of up to 2 tonnes,
maximum height of 2 meters, maximum length of
5.5 meters, maximum width of 2.3 meters and/or
wheel span of 1.8 meters.
24. “Towed Unit” means any two, three or four wheeled
domestic trailer, caravan, or boat trailer, and the like
that is attached to the vehicle.
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25. “Trafficable Road” means any public or private road,
which is designated for and is in suitable condition
to facilitate the safe movement and carriage of
two-wheel drive vehicles.
26. “Unregistered Vehicle” means a vehicle that is not
currently registered with the Department for Transport
in NT or the relevant government department in their
home state.
27. “Vehicle” means any motorised registered automobile
or motorcycle eligible for motoring assistance.
28. “We”, “Us” means the Automobile
Association of the Northern Territory Inc.,
ABN: 13 431 478 529, including its officers,
employees, agents and contractors.
29. “You”, “Your” means you the Member.
Benefits/Terms and Conditions are subject to change
and correct at time of printing.
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AANT Important Numbers
Road Service
24 Hour Road Service 13 11 11
24 Hour Battery Service 13 11 11
24 Hour Premium and Plus benefits 1800 803 276
Membership
Metropolitan areas 8925 5901
Motoring Advice
Technical Advice 1300 661 466
Vehicle Inspections 8925 5901
Public Relations 8925 5901
ntmotor 8925 5901
Website aant.com.au
AANT Office
2/14 Knuckey Street, Darwin, NT 0800
Phone 8925 5901
Fax 8925 5902
Postal Address GPO Box 2584, Darwin, NT 0801
General Enquiries
For general enquiries telephone an AANT Consultant on
8925 5901 between 9am and 5pm Monday to Friday.
aant.com.au
(08) 8925 5901
DP3079 03/13