SMS the language of 6 billion people
OpenMarket-Portio-Research-SMS-the-language-of-6-billion-people
OpenMarket-Portio-Research-SMS-the-language-of-6-billion-people
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<strong>SMS</strong>: <strong>the</strong> <strong>language</strong> <strong>of</strong> 6 <strong>billion</strong> <strong>people</strong><br />
We have been learning <strong>of</strong> an ever-increasing number <strong>of</strong> enterprise uses for <strong>SMS</strong>. Most <strong>people</strong> in this<br />
industry can list a few, but let’s take a look at what’s been going on in 2013 and 2014.<br />
Sector<br />
All<br />
Financial Services<br />
Medical and Health<br />
Real Estate<br />
Retailers<br />
Sports<br />
Automotive<br />
News and sports<br />
HR and Internal<br />
Communication<br />
Gambling and Betting<br />
School and college<br />
Use case<br />
Two-Step Au<strong>the</strong>ntication<br />
Appointment reminders and booking confirmations<br />
Marketing messages – special <strong>of</strong>fers, etc.<br />
Customer service questions<br />
Tech support / remote service<br />
Information updates<br />
Customers surveys<br />
Staff memo / alert notifications<br />
Password reset<br />
Account balance<br />
Account alerts<br />
Transactional alerts<br />
Deposit alert<br />
Overdue account notification<br />
Fraud alert notifications<br />
Payment notification<br />
Doctors appointment scheduling<br />
Prescription reminders<br />
Check-up reminders<br />
New listings alerts<br />
<strong>SMS</strong> for Quick Property Info<br />
Paperwork updates<br />
Order/shipment updates<br />
Delivery notifications<br />
Stock availability alerts<br />
Product recall<br />
Order confirmations<br />
Customer service follow-up<br />
Marketing messages<br />
VIP ‘club’ product <strong>of</strong>fers and incentives<br />
Upcoming game or match announcements<br />
Special <strong>of</strong>fers to fans<br />
Car service reminders<br />
Payment reminders<br />
‘Winter check’ reminders<br />
After-sales service follow-ups<br />
Newsflash, scores and alerts<br />
Staff welfare messages<br />
Timesheet reminders<br />
Company announcements<br />
Safety announcements<br />
Television voting<br />
Betting confirmations<br />
Class or schedule changes<br />
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