The Patent and Design Journal 6085 - Intellectual Property Office
The Patent and Design Journal 6085 - Intellectual Property Office
The Patent and Design Journal 6085 - Intellectual Property Office
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iv <strong>Patent</strong>s <strong>and</strong> <strong>Design</strong>s <strong>Journal</strong> No. <strong>6085</strong> 4 January 2006<br />
Regular Notices - cont<br />
Do all we can to make our services available to everyone, including those with special<br />
needs.<br />
Listen to your comments about our services <strong>and</strong> if problems occur ensure that steps are<br />
taken to prevent them happening again.<br />
If you wish to comment generally on performance against st<strong>and</strong>ards, or wish to suggest<br />
any other areas of the <strong>Office</strong> where st<strong>and</strong>ards might be established, please contact:-<br />
Debbie Cooke<br />
<strong>Patent</strong> <strong>Office</strong><br />
Room 3.R09<br />
Concept House<br />
Cardiff Road<br />
Newport<br />
South Wales NP10 8QQ<br />
Tel: +44(0)1633 813741<br />
Fax: +44(0)1633 814509<br />
e-mail: custst<strong>and</strong>ard@patent.gov.uk<br />
You may also wish to know that there is a leaflet available with details of the Customer<br />
Service St<strong>and</strong>ards <strong>and</strong> the Complaints procedure. Copies are available from Debbie Cooke<br />
(as above).<br />
Complaints Procedure<br />
<strong>The</strong> <strong>Patent</strong> <strong>Office</strong> is committed to providing high quality best value services.<br />
If things go wrong we want to know.<br />
If you wish to complain about the quality of service you have received from us <strong>and</strong> cannot<br />
resolve the problem with the person you have been dealing with or his/her manager, please<br />
write to:<br />
Ron Marchant<br />
Chief Executive<br />
<strong>The</strong> <strong>Patent</strong> <strong>Office</strong><br />
PO Box 49<br />
Cardiff Road<br />
Newport<br />
South Wales<br />
NP10 8YU<br />
e-mail: box49@patent.gov.uk<br />
Your complaint will be acknowledged within one working day <strong>and</strong> you will receive a full reply<br />
within 10 working days. If, in exceptional circumstances, we cannot meet this target, we<br />
will explain why <strong>and</strong> give you a new deadline.
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