transtec360 Brochure - TE
IT-Services
IT-Services
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
MULTI VENDOR SERVICE<br />
An opportunity to optimize costs and<br />
simplify your processes<br />
Cost optimization<br />
Manufacturers charge a lot for their services. This<br />
often leads to increased costs after purchasing the<br />
hardware. It doesn’t have to be that way.<br />
The transtec Multi Vendor Service can offer savings<br />
up to 50% compared to the manufacturer’s original<br />
service, depending on the system. This includes a<br />
whole range of manufacturers and device classes.<br />
> Covered device classes<br />
We support the device classes of almost all<br />
renowned manufacturers.<br />
Server<br />
Storage<br />
Network Library<br />
Infrastructure<br />
Office<br />
Workstation Desktop<br />
Notebook Printer<br />
Runtime optimization<br />
Many systems are used in critical environments over extended periods of time. However, manufacturer services<br />
often have a limited duration and thus the systems are either replaced although still fully functional,<br />
or operated without service. Thus in case of failure, procuring spare parts and restoring the device becomes<br />
a problem for the customer.<br />
The transtec Multi Vendor Service provides a solution. For all systems that are still in working order maintenance<br />
can be provided even after the manufacturer's warranty has expired. This increases the service life<br />
and usage cycles of your systems.<br />
> Phase model of the device runtime<br />
Options of the service purchase in relation to the age of the device.<br />
„Starting on day one, we<br />
may handle the entire<br />
service for you.“<br />
„Basis“ warranty<br />
by the manufacturer or distributor<br />
within the legal framework<br />
„Extended“ warranty<br />
by the manufacturer, distributor or<br />
service provider beyond<br />
the legal framework<br />
SERVICE<br />
by the manufacturer or service provider<br />
(SLA) based on a maintenance contract<br />
Warranty extension<br />
by the manufacturer or service provider<br />
SERVICE<br />
by the manufacturer or service provider<br />
(SLA) based on a maintenance contract<br />
Offered solutions<br />
from the provider's<br />
perspective<br />
SERVICE<br />
by the manufacturer or service provider<br />
(SLA) based on a maintenance contract<br />
care services<br />
→ Core Pack or<br />
only basic warranty?<br />
end of<br />
warranty<br />
→ extension?<br />
End-of-Service (EOS)<br />
by manufacturer<br />
→ Who takes over?<br />
Issues from the<br />
customer's perspective<br />
1 - 3 years<br />
4 - 6 years 7 - X years<br />
Age/phases<br />
14
Change language