transtec360 Brochure - TE

OPERATIONS
Single Point of Contact (SPOC)
transtec360 support agreements are completely
modular in design and are customized according
to your needs. Services such as the service desk,
response times, preventive maintenance and many
more are included in a single point of contact agreement.
These agreements can cover certain areas
(for example storage) or the entire IT environment.
Monitoring
Any professional IT environment would be inconceivable
without the monitoring of hardware and
software. Monitoring detects vulnerabilities before
they cause disruption to operation. The monitoring
system can also be flexibly configured to individual
requirements. Customers are notified directly or via
the transtec service desk.
Outsourcing/Outtasking
transtec can manage certain areas or the entire
IT infrastructure and deploys the system in accordance
with pre-defined service levels.
Cost reduction
Flexible service
Relieve load on your IT department
How would you feel if...
you could significantly reduce the costs
for deploying end devices?
you only had to pay for the performance
that you actually need?
your IT departments had more time to
focus on supporting your core business?
Hardware Services
SERVICE LEVELS EXPRESS EXCHANGE BUSINESS PREMIUM EXCLUSIVE
Services
Express
pre-exchange of
spare parts
Business
On-site service,
next business day
Premium
On-site service,
same business day
Service Keywords 10x5 10x5, NBD 10x5, SBD 24x7x4
Exclusive
On-site service,
within 4 hours
Response Time max. 8 hours max. 8 hours max. 4 hours max. 4 hours
Technican On-Site – next business day same business day within 4 hours
Hotline Monday-Friday, 8 a.m. - 6 p.m. (CET) 24 hours, 365 days
Spare Part
Coverage
central transtec
stock
central transtec
stock
On-site availability of spare parts
Spare Part
Handling
Express shipment and collection
of RMA parts
On-site service engineer or express
carrier and collection of the RMA parts
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