www.terrapinn.com/telecom 7th annual event
www.terrapinn.com/telecom 7th annual event
www.terrapinn.com/telecom 7th annual event
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<strong>www</strong>.<strong>terrapinn</strong>.<strong>com</strong>/tele<strong>com</strong><br />
<strong>7th</strong> <strong>annual</strong> <strong>event</strong><br />
24-25 September 2012<br />
ETC Venues St Paul’s,<br />
London, UK<br />
Co-located with<br />
Gold sponsors<br />
Silver sponsor<br />
Created by
Do you need to offset falling revenues? Are you<br />
finding it difficult to assess and monetise new<br />
revenue streams?<br />
Join the <strong>7th</strong> <strong>annual</strong> Tele<strong>com</strong> World Congress<br />
to learn how to better exploit data and content<br />
opportunities, upgrade and develop new<br />
networks, enhance customer loyalty, and assess<br />
new areas for growth.<br />
media partners<br />
1<br />
2<br />
3<br />
4<br />
5<br />
6<br />
7<br />
8<br />
9<br />
10<br />
Learn how to develop convergence<br />
business models necessary for<br />
survival in saturated markets<br />
Learn how NTT Do<strong>com</strong>o partnered<br />
to enhance their ‘personal cloud’<br />
services<br />
Debate the best way to engage<br />
with customers and increase<br />
satisfaction with Telekom Austria<br />
and Orange<br />
Network with operators from<br />
across the globe including Tata<br />
Communications and Bangla<br />
Phone<br />
Learn from BT how to enhance<br />
existing network capabilities to<br />
avoid full scale roll outs<br />
Hear how global operators are redefining<br />
their role to <strong>com</strong>pete with<br />
OTT players<br />
Learn how Turkcell successfully<br />
expanded its international<br />
operations through the creation of<br />
an MVNO<br />
Network with international<br />
wholesale carriers from our colocated<br />
Carriers World<br />
Hear how Tele<strong>com</strong> Italia<br />
re-organised its customer<br />
engagement systems to increase<br />
retention<br />
Assess the best regions for growth<br />
with international operator China<br />
Tele<strong>com</strong> Europe
Thierry Zylberberg<br />
EVP<br />
Orange France Tele<strong>com</strong><br />
Tele<strong>com</strong>s Operators<br />
Sanjay Baweja<br />
CFO<br />
Tata<br />
Communications<br />
Michael Havas<br />
Group Director<br />
Customer Service<br />
& Online<br />
Telekom Austria<br />
Group<br />
Peter Crayfourd<br />
Head of Customer<br />
Lifecycle Experience,<br />
Quality & CSR<br />
Orange Group<br />
Amjad Khan<br />
CEO<br />
Bangla Phone<br />
Yusuke Hirayama<br />
Director,<br />
Ubiquitous Services<br />
NTT Do<strong>com</strong>o<br />
Beatriz Butsana-<br />
Sita<br />
Managing Director<br />
BT Global Tele<strong>com</strong><br />
Markets<br />
Paolo Menghini<br />
Head of Retention<br />
Tele<strong>com</strong> Italia<br />
Chris Jagusz<br />
Managing Director<br />
SSE Tele<strong>com</strong>s<br />
Milind Kangle<br />
CEO<br />
Lycamobile<br />
Yan Ou<br />
Managing Director<br />
China Tele<strong>com</strong> Europe<br />
Ayse Sokullu<br />
Head of International<br />
Expansion<br />
Turkcell<br />
Alan Brown<br />
Business Director<br />
Telefonica Ireland<br />
Jacques Bonifay<br />
CEO<br />
Transatel<br />
Chandan Ghosh<br />
Head of Business<br />
Solutions<br />
Aircel<br />
confirmed speakers include
Day One<br />
08:50<br />
Monday 24th September 2012<br />
RE-IMAGINING THE TRADITIONAL TELCO<br />
09:00<br />
09:20<br />
10:00<br />
10:20<br />
11:00<br />
11:20<br />
11:40<br />
12:00<br />
Chairman’s opening address<br />
Daniel Shepherd<br />
VP ICT Practise<br />
Frost and Sullivan<br />
Keynote: Developing convergence<br />
business models that will thrive in a<br />
highly saturated market<br />
Sanjay Baweja<br />
CFO<br />
Tata Communications<br />
In conversation: Can operators<br />
be<strong>com</strong>e more than just a dumb pipe?<br />
Sanjay Baweja, CFO, Tata Communications<br />
Alan Brown, Business Director, Telefonica Ireland<br />
Chris Jagusz, Managing Director, SSE Tele<strong>com</strong>s<br />
How can operators and MVNOs<br />
partner to achieve major international<br />
growth?<br />
Milind Kangle<br />
CEO<br />
Lycamobile<br />
Morning refreshments and networking shared<br />
with Carriers World attendees<br />
NEW REVENUE OPPORTUNITIES<br />
Case study: How NTT Do<strong>com</strong>o<br />
partnered to expand its ‘personal<br />
cloud’ revenue streams<br />
Yusuke Hirayama, Director, Ubiquitous Services<br />
Department, NTT Do<strong>com</strong>o<br />
Yuval Koren, CEO, Eye-fi<br />
Case study: How to successfully<br />
increase revenue from mHealth<br />
offerings<br />
Thierry Zylberberg<br />
EVP<br />
France Tele<strong>com</strong><br />
How to increase and route global<br />
traffic through your network<br />
Ravindran Mahalingam<br />
General Manager EMEA<br />
Hutchison Global Communications<br />
Networking lunch with Carriers World<br />
attendees<br />
14:00<br />
14:20<br />
14:40<br />
15:20<br />
16:30<br />
16:50<br />
17:10<br />
17:50<br />
NEXT GENERATION NETWORKS<br />
How to avoid full scale next gen<br />
rollout by enhancing existing network<br />
capabilities<br />
Beatriz Butsana-Sita<br />
Managing Director<br />
BT Global Tele<strong>com</strong> Markets<br />
How to upgrade networks to meet<br />
increasing customer demand<br />
In conversation: Should operators<br />
upgrade core networks early to<br />
capture new revenue or wait for<br />
customer demand?<br />
Beatriz Butsana-Sita, Managing Director, BT Global<br />
Tele<strong>com</strong> Markets<br />
Chris Jagusz, Managing Director, SSE Tele<strong>com</strong>s<br />
Speed Networking and refreshments with<br />
Carriers World attendees<br />
COMMERCIALISING CLOUD<br />
How to use cloud to develop total<br />
<strong>com</strong>munication services for your<br />
customers<br />
Alan Brown<br />
Business Director<br />
Telefonica Ireland<br />
How can operators create the network<br />
capability to enable businesses to<br />
maximize cloud <strong>com</strong>puting?<br />
Nathan Bell<br />
VP Products and Marketing<br />
Telstra International<br />
In conversation: Will cloud services<br />
ever be secure? How to avoid<br />
customer data loss and leakage<br />
Nathan Bell, VP Products and Marketing, Telstra<br />
International<br />
Yusuke Hirayama, Director, Ubiquitous Services<br />
Department, NTT Do<strong>com</strong>o<br />
Chandan Ghosh, Head Business Solutions, Aircel<br />
Networking evening and drinks reception<br />
shared with Carriers World Attendees
Day Two<br />
08:50<br />
09:00<br />
09:30<br />
10:00<br />
10:20<br />
11:00<br />
11:20<br />
11:50<br />
Tuesday 25th September 2012<br />
CREATING LIFETIME LOYALTY<br />
Chairman’s opening address<br />
Andre Popov<br />
Partner<br />
Peppers and Rogers<br />
Determining how to leverage your<br />
customer management strategy to<br />
improve customer loyalty and reduce<br />
churn<br />
Paolo Menghini<br />
Head of Retention<br />
Tele<strong>com</strong> Italia<br />
How can operators re-focus on the<br />
customer and increase loyalty?<br />
Peter Crayfourd<br />
Head of Customer Lifecycle Experience, Quality & CSR<br />
Orange Group<br />
How to secure multi-million returns<br />
from mobile marketing<br />
Senior Executive, Velti<br />
Speed Networking and refreshments with<br />
Carriers World attendees<br />
ENHANCING CUSTOMER ENGAGEMENT<br />
12:30<br />
How to use digital tools to develop<br />
customer service programmes that<br />
increase loyalty<br />
Michael Havas<br />
Group Director Customer Service & Online<br />
Telekom Austria Group<br />
Case study: How to use social media<br />
to build customer engagement<br />
Andrey Novikov<br />
Vice President International Development<br />
QIWI<br />
In conversation: How can operators<br />
develop first class customer<br />
experience programmes and increase<br />
customer satisfaction?<br />
Peter Crayfourd, Head of Customer Lifecycle<br />
Experience, Quality & CSR, Orange Group<br />
Michael Havas, Group Director Customer Service &<br />
Online. Telekom Austria Group<br />
Senior Executive, LogMeIn<br />
Networking lunch shared with Carriers World<br />
attendees<br />
14:00<br />
14:20<br />
14:40<br />
10:00<br />
16:00<br />
16:20<br />
16:40<br />
REGIONAL GROWTH OPPORTUNITIES<br />
How to enter growth markets<br />
and over<strong>com</strong>e European market<br />
saturation<br />
Yan Ou<br />
Managing Director<br />
China Tele<strong>com</strong> Europe<br />
How to build modern telco<br />
infrastructure in India and broaden<br />
your international operations<br />
Amjad Khan<br />
CEO<br />
Bangla Phone<br />
In conversation: Which regions will<br />
offer the greatest revenue growth in<br />
the next 2-3 years?<br />
Yan Ou, Managing Director, China Tele<strong>com</strong> Europe<br />
Amjad Khan, CEO, Bangla Phone<br />
Afternoon refreshments and networking<br />
shared with Carriers World attendees<br />
CAPTURING THE MVNO OPPORTUNITY<br />
Changing the face of Tele<strong>com</strong>s: How<br />
to develop a truly global MVNO<br />
Jacques Bonifay<br />
CEO<br />
Transatel<br />
Case study: How Turkcell expanded<br />
its international customer base<br />
through the creation of an MVNO<br />
Ayse Sokullu<br />
Head of International Expansion<br />
Turkcell<br />
In conversation: Where will MVNO<br />
growth happen and how will it impact<br />
on the global Telco’s ecosystem?<br />
Jacques Bonifay, CEO, Transatel<br />
Ayse Sokullu, Head of International Expansion, Turkcell<br />
Milind Kangle, CEO, Lycamobile<br />
17:20 Close of conference
Are your<br />
potential<br />
clients aware<br />
of the solutions<br />
that you offer?<br />
Grab prominent sponsorship opportunities now<br />
Are your<br />
prospective<br />
clients<br />
aware of your<br />
track record?<br />
Consultants<br />
Do you<br />
find it hard<br />
to get<br />
face-to-face<br />
time with new<br />
prospects?<br />
If you have an urgent strategic need to position your <strong>com</strong>pany as an industry leader and meet face-to-face with your prospective<br />
clients in the TELECOMMUNICATIONS arena, then taking a <strong>com</strong>mercial sponsorship role at Tele<strong>com</strong> World Congress will allow<br />
you to impress new prospects, reconnect with clients, forge new partnerships and elevate your <strong>com</strong>pany to new heights.<br />
Billing / Revenue management software<br />
Brand strategy solutions<br />
Is your<br />
<strong>com</strong>pany brand<br />
recognised by<br />
your clients<br />
and the<br />
industry as a<br />
whole?<br />
Customer experience solutions<br />
Law firms<br />
Loyalty programmes<br />
Do you<br />
want to<br />
increase<br />
your market<br />
share?<br />
Achieve your key business objectives<br />
Lead generation<br />
Branding and positioning<br />
Demonstrate your credibility<br />
Thought leadership<br />
Who should sponsor and exhibit?<br />
Network infrastructure manufacturers<br />
For sponsorship and exhibition opportunities,<br />
please contact Oliver Healy on + 44 (0) 207 092 1347 or oliver.healy@<strong>terrapinn</strong>.<strong>com</strong><br />
<strong>www</strong>.<strong>terrapinn</strong>.<strong>com</strong>/tele<strong>com</strong><br />
Are you<br />
trying to reach<br />
a new market<br />
that is<br />
difficult to<br />
break into?
2 day conference<br />
Standard price<br />
Before 20 July 2012 Before 17 August 2012 Before 07 September 2012 After 07 September 2012<br />
£1165 + 20% VAT £233<br />
= £1398<br />
SAVE £260<br />
The earlier you book the more you’ll save.<br />
It’s really easy to register online.<br />
Ensure you take advantage of the best deal by<br />
using voucher code: BM1605<br />
Go to <strong>www</strong>.<strong>terrapinn</strong>.<strong>com</strong>/tele<strong>com</strong><br />
and hit register now.<br />
£1295 + 20% VAT £259<br />
= £1554<br />
SAVE £130<br />
£1360 + 20% VAT £272<br />
= £1632<br />
SAVE £65<br />
£1425 +20% VAT £285<br />
= £1710<br />
Your booking is not confirmed until you have received confirmation from Terrapinn. VAT is charged at the current rate and subject to VAT legislative changes.<br />
All bookings will be invoiced at the rate applicable when the booking is made.<br />
Remember to quote<br />
voucher code BM1605<br />
when booking to get the<br />
exclusive price<br />
BOOK NOW<br />
Go to <strong>www</strong>.<strong>terrapinn</strong>.<strong>com</strong>/tele<strong>com</strong><br />
and click register now.<br />
Or call +44 (0) 207 242 2324<br />
Register now and get the offer price - on your phone<br />
Scan this QR pattern with the camera on your smartphone to register at the special offer price.<br />
Don't have a QR reader app? You can download one for free from the App Store.<br />
Don't have a smartphone you can also register and get the offer on our website:<br />
<strong>www</strong>w.<strong>terrapinn</strong>.<strong>com</strong>/tele<strong>com</strong> - quote voucher code BM1605<br />
To claim your discount quote voucher code BM1605 when<br />
booking.<br />
Bring your team.<br />
There’s so much great content, you can’t possibly cover it all<br />
alone! Call +44 (0) 207 242 2324 for more details on our special<br />
group packages.<br />
For sponsorship and exhibition opportunities, please contact Oliver<br />
Healy on + 44 (0) 207 092 1347 or oliver.healy@<strong>terrapinn</strong>.<strong>com</strong>
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