2407 VTS User Manual FLIP7
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FREQUENTLY ASKED QUESTIONS<br />
& TROUBLESHOOTING<br />
MY MACHINE IS DISPLAYING ‘TAMPER’<br />
HELPDESK<br />
Refer to the answers and tips in this<br />
section, and if you still need help, call<br />
Verifone Driver Services and select<br />
‘Helpdesk’ on 0333 666 1000.<br />
All Verifone equipment is built with a security device which alerts the driver if someone has<br />
attempted to gain illegal access to the machine.<br />
This can happen for three reasons:<br />
1. The software has become corrupt<br />
2. The machine has suffered from an impact<br />
3. Someone has attempted to illegally access the machine<br />
This issue is not resolvable over the telephone and the tampered equipment will need to be<br />
replaced at our Operations Centre. Please call the Driver Helpdesk for advice or to book an<br />
appointment.<br />
MY MACHINE IS PRINTING BLANK PAPER AND/OR BLACK LINES<br />
1. Replace the paper roll<br />
2. Clean the thermal printer bar inside the machine<br />
(gently rub the bar with a cloth)<br />
3. Ensure the paper roll is correctly inserted (see page 21)<br />
THE PASSENGER TERMINAL IS NOT READING CHIP & PIN CARDS<br />
There could be dirt or debris stuck on the Chip reader inside the passenger terminal.<br />
NOTE The information provided in this section is not to<br />
be deemed as the terms and conditions of contract.<br />
DRIVER HELPDESK<br />
24 0333 666 1000<br />
1. Insert a card into the Chip reader and pull in and out 10-15 times quite vigorously. In most<br />
cases this will clean the Chip reader and remove any debris that may be caught inside.<br />
2. Use a live card to test if the passenger terminal is reading the cards. If not, then please call<br />
the Verifone Helpdesk.
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