2407 VTS User Manual FLIP7

TAXI 

SOLUTIONS 

DRIVER 

MANUAL 

Technical Editor 

SIMON PHILPOTT 

DRIVER HELPDESK 

0333 666 1000 

verifonetaxi.co.uk

IMPORTANT INFORMATION 

Please instruct your passenger NOT to insert, swipe or tap their card until prompted 

to do so by the passenger terminal 

Chip & PIN 

Chip & PIN users must insert their card into the VX820 passenger terminal 

when prompted. The card should be fully inserted ‘chip upwards’ until it clicks 

into place. The passenger will then be prompted to enter their four digit PIN. 

NOTE Please remind the passenger NOT to remove their Chip & PIN card until 

both receipts have printed. 

Swipe 

The passenger can swipe their card when prompted by their screen (see page 

14). The driver terminal will then print a receipt for them to sign. You must 

confirm that their signature matches the one on the card. 

Contactless 

Contactless cards can be ‘tapped’ when prompted by the passenger screen. 

The total amount that can be charged to a contactless transaction is £30*. 

A merchant and customer receipt will be printed. 

* Limit set by banks and subject to periodical review and change. 

IMPORTANT NOTE 

To confirm that a Chip & PIN, swipe or contactless payment has been successful, check for an 

authorisation code on the merchant and customer receipts before the passenger departs. If 

there is no authorisation code, please ask the customer for an alternative method of payment. 

REMINDER 

PLEASE REMEMBER TO LOG IN AT THE START OF YOUR SHIFT AND LOG OUT AT 

THE END TO ENSURE THAT ALL YOUR TRANSACTIONS ARE PROCESSED 

Remember to print your end-of-day report before you log out (see page 13 for details) 


0333 666 1000

WELCOME 

This manual is your official source of technical information about Verifone payment 

equipment used by taxi drivers. 

Each section describes the payment system thoroughly, and explains how to use it. Also 

included is a troubleshooting guide and step-by-step instructions showing you how to use the 

eFleet website. 

CONTENTS 

Your taxi payment system includes: 

Your Verifone driver terminal (VX510) 

A Verifone passenger terminal (VX820) 

A central processing unit (CPU) which 

processes all card payment transactions 

and displays all information on the screen 

The CPU is located to the left of the driver 

and is encased in a metal safe at floor level 

A GPRS antenna used to communicate, 

authorise or decline payments 

The antenna is situated on the inside of the 

windshield, in the bottom left hand corner 

OPTIONAL PASSENGER 

INFORMATION SYSTEM 

A passenger information monitor displays 

information including safety advice and 

instructions on how to pay by card 

Two 10 watt speakers 

Two remote control pads 

VX820 

PASSENGER 

TERMINAL 

MONITOR 

SPEAKERS 

CPU 

VX510 

DRIVER 

TERMINAL 

GPRS 

ANTENNA 

TAXI 

METER 

DRIVER TERMINAL OPERATIONS 

Menus explained 4 

How to login/logout 5 

Step-by-step explanation of a sale 6 

The sales receipt 9 

How to take a flat rate sale 10 

End of day reports 13 

PASSENGER TERMINAL OVERVIEW 

Overview 14 

How to insert a card 14 

How to swipe a card 14 

Using contactless cards 14 

PASSENGER INFORMATION MONITOR 

General overview 15 

Remote control functions 15 

The speakers 15 

CENTRAL PROCESSING UNIT (CPU) 

General overview 16 

Power on indicators 16 

CHECKING TRANSACTIONS 

How to login to the website 17 

How to check transactions 18 

Checking transactions on your 

mobile phone 20 

FAQ & TROUBLESHOOTING 21 

You will also be able to to view your transactions at any time using the Verifone eFleet website via 

your mobile phone: https://www.taxitronic.org/taxicell-uk/ 

USEFUL CONTACTS 27 


0333 666 1000 3

DRIVER TERMINAL OPERATIONS 

MENUS EXPLAINED 

On this page you will find a detailed 

description of every function on the 

driver terminal (VX510) and what it 

does. In total there are five menus to 

navigate. 

To navigate, use the 

purple key at the top 

on the far left to go 

down a menu – 

indicated by an 

arrow on the 

driver terminal 

screen. 

MENU 1 

1. Recalls and displays the last metered amount 

2. If the passenger pays by cash and wants a receipt, use this 

function to print a cash receipt for the metered amount 

MENU 2 

1. You can enter a specific amount for the passenger to pay 

(see page 10 for full description). 

2. Use the Flat rate option to agree an off-the-meter price with 

the passenger. Card payment can be taken at the start or 

end of the trip, or split half at the start and half at the end. 

MENU 3 

1. This will refund the last fare. There is no option to refund a 

specific amount, only the last metered fare can be refunded. 

2. You need to log in using your TfL LTPH badge number at 

the start of your shift so we know who to pay for the card 

transactions processed during your shift (see page 5). 

MENU 4 

1. Prints out a report showing the number of trips paid by card 

and the total value of card transactions for the current shift. 

2. Selecting Reset CC report, deletes all card transaction data 

for the current shift 

MENU 5 

1. To log out of the system at the end of your shift. 

2. You must log out before turning your meter or 

For Hire light off 

MENU 6 

1. To control the volume of the Passenger Information Monitor 

(PIM) if fitted. 


4 0333 666 1000

HOW TO LOGIN 

In order to take card transactions and get paid for them, you are required to log in to the 

VX510 driver terminal at the start of each shift or whenever turning the taxi engine on. 

Select ‘Log In’ from the third menu (option 2) 

HOW TO LOGIN/OUT 

 

 

Enter your TfL LTPH badge number to login 

Press the green ENTER key, and this screen 

will be displayed 




down a menu – 

indicated by an 

arrow on the 


screen (see page 4). 

After a few seconds the screen will revert to menu 1. You are now ready to accept card 

transactions. Your TfL LTPH badge number will be displayed at the top of each menu. If the 

screen shows ‘Driver ID = 00000000’ this means you are NOT logged in to the system and 

should repeat the steps above before processing a transaction. 

HOW TO LOG OUT 

At the end of your shift, scroll down to menu 5 and select option 1 (to log out). 

Remember to print your end of day reports before you log out! 


0333 666 1000 5

DRIVER 

SCREEN 

VX510 

PASSENGER 

SCREEN 

VX820 

Contactless cards can be 

used up to a maximum 

transaction value of £30 

When STOPPED 

is displayed on the 

meter, the driver 

terminal will display 

the menu waiting 

for the passenger to 

interact with the 

passenger terminal. 

The metered fare 

will be transferred 

to the passenger 

terminal. The 

passenger now 

needs to press 

ENTER to accept 

card payment. ► 

STEP-BY-STEP 

EXPLANATION 

OF A SALE 

On this page you will see what is 

displayed on each screen at every step 

of the transaction. 

After every card acceptance payment, a 

receipt will always be printed. 

When ‘END FARE’ is displayed on the 

meter, these screens will be presented. 

If there is no interaction when required 

by yourself or your passenger, for 

security reasons the system will time out 

after 2-3 minutes and the transaction 

will cancel or decline. If this happens 

you will need to recall the last fare. 

£ 

£ 

If the passenger 

selects ENTER this 

message will be 

displayed on the 

driver terminal. 


chooses to add a 

tip, the amount will 

be shown to you on 

the driver terminal. 

The tip screen 


until the passenger 

presses ENTER on 

the passenger 

terminal. 

The passenger will 

be asked to add a 

tip. If they do NOT 

wish to, they must 

select option 4 and 

press ENTER. ► 

The passenger may 

choose a custom 

tip amount, they will 


enter the desired 

amount. ► 


now be presented 

with the total 

amount to be 

debited from their 

card. ► 


6 0333 666 1000 

Continued on next page ►

DRIVER 

SCREEN 

VX510 

PASSENGER 

SCREEN 

VX820 

… 

The driver terminal 

is waiting for the 

passenger to insert, 

swipe or tap a card 

and enter their PIN. 

NB: PIN not needed 

for contactless or 

swipe transactions. 

Passenger now 

prompted to insert 

card (see page 14 

for description). 

Passenger is also 

able to swipe or use 

a contactless card. 

£ 




After the PIN has 

been entered, the 

machine will dial out 

to gain authorisation 

for the transaction. 

NB: This screen will 

not show if the 

passenger is using 

a swipe only or 

contactless card. 

The passenger 

must now enter 

their PIN (not 

required if using 

contactless or 

swipe). 

NB: After three 

unsuccessful PIN 

entries, the card will 

be blocked and the 

passenger will need 

to contact their 

bank or card issuer. 

£ 

PLEASE NOTE 

Always check the 

driver terminal as 

the payment card is 

processing. 

These messages 

will advise the status 


The terminal is now 

dialling out to 

authorise the 

payment. 


dialling out to 

authorise the 

payment. 

Continued on next page ► 

… 

In order to confirm if a payment has 

been successful, check that an 

authorisation code is present on both 

the merchant and passenger copies of 

the receipt. 


0333 666 1000 7

DRIVER 

SCREEN 

VX510 

PASSENGER 

SCREEN 

VX820 




PLEASE NOTE 

Always check the 

driver terminal as 

the payment card is 

processing. 

These messages 

will advise the status 


In order to confirm if a payment has 

been successful, check that an 

authorisation code is present on both 

the merchant and passenger copies of 

the receipt. 


8 0333 666 1000 

CANCEL 

ENTER 

For swipe card sales, 

the passenger must 

sign the driver 

(merchant) receipt. 

Compare this to the 

signature on the 

back of their card. 

After a few 

seconds, the 

transaction process 

will restart. 

Please ask the 

passenger for an 

alternative card to 

re-process the 

transaction. The 

passenger will now 

be prompted to 

press ENTER on 

the VX820 to 

restart the 

transaction process. 

The passenger is 

now prompted to 

remove their card 

and take the receipt 

from the driver. 

The passenger 

must wait until both 

receipts have 

printed from the 


before removing the 

card. If the card is 

removed too early, 

this will cause the 

transaction to fail. 

IF THE PAYMENT IS DECLINED, THE FOLLOWING SCREENS WILL BE DISPLAYED 


now be prompted 

to insert their card 

(see page 14 for 

description). 

When ‘END FARE’ is pressed on the meter, the passenger information screen 

will display the total amount charged to the passenger’s payment card

THE SALES RECEIPT 

Once the transaction has completed, the VX510 will print two copies. 

The first copy is the MERCHANT copy (which is for your records) and the second copy 

is the PASSENGER (card holder) copy for the passenger. 

The first area highlighted shows you the details 

of the card that has been processed: 

A 

B 

C 

D 

For security reasons, you will not be able to 

see the complete card number 

Shows expiry date of the card 

Type of card used (e.g. Visa, MasterCard) 

Source: Chip & PIN, swipe, contactless 

A 

C 

B 

D 


ENSURE THAT THE PASSENGER’S 

COPY OF THE RECEIPT HAS AN 

‘AUTH CODE’ 

If ‘TRANSACTION CANCELLED’ is 

displayed on the passenger’s receipt, 

this can happen for a number of 

reasons. 

Select ‘RECALL LAST FARE’ from the 

menu to retry the transaction. 

The second area highlighted shows you the 

details of the sale: 

E 

F 

G 

H 

DRIVER ID Your TfL LTPH badge number 

is displayed here 

SALE Shows fare amount 

GRATUITY Shows tip amount 

TOTAL VALUE Total amount to be paid 

E 

G 

F 

H 

If ‘DECLINED’ is displayed on the 

passenger’s receipt, the transaction has 

been declined by the bank or card 

issuer. Select ‘RECALL LAST FARE’ 

and ask the passenger to use another 

card. 

I 

AUTH CODE Authorisation code for sale 

I 


0333 666 1000 9

PROCESSING 

A FLAT FARE 




down a menu 

(indicated by an 

arrow on the 


screen). 

1 Select ‘Flat rate’ from menu 2. 2 Enter the amount you wish to 

DRIVER 

SCREEN 

VX510 

charge (including zeros) and 

press ‘Enter’ 

eg: To enter £20, enter 2000 

(three zeros) 


selects ‘ENTER’ this 

message will be 

displayed on the 

driver terminal. 


be asked to add a 

tip. If they do NOT 

wish to, they must 


press ENTER. ► 

3 Then press the green ENTER 

key. The screen above will be 

displayed on the passenger terminal 

for the passenger to approve. 

PASSENGER 

SCREEN 

VX820 

SCREEN JARGON 

£ 


chooses to add a 

tip, the amount will 

be shown to you on 

the driver terminal. 

The passenger may 

choose a custom 

tip amount, they will 


enter the desired 

amount. ► 

Wherever the term ‘CC’ is used in 

this manual, it refers to a Credit 

Card transaction (including debit, 

contactless, Apple Pay etc.) 

£ 

The tip screen 


until the passenger 

presses ‘ENTER’ on 

the passenger 

terminal. 


now be presented 

with the total 

amount to be 

debited from their 

card. ► 


10 0333 666 1000 

Continued on next page ►

DRIVER 

SCREEN 

VX510 

PASSENGER 

SCREEN 

VX820 

… 

The driver terminal 

is waiting for the 

passenger to insert, 

swipe or tap a card 

and enter their PIN. 

NB: PIN not needed 

for contactless 

transactions. 

Passenger now 

prompted to insert 

card (see page 14 

for description). 

Passenger is also 

able to swipe or use 

a contactless card. 

£ 




After the PIN has 

been entered, the 

machine will 

attempt to dial out 

to gain authorisation 

for the transaction. 

NB: This screen will 

not show if the 

passenger is using 

a swipe only or 

contactless card. 

The passenger 

must now enter 

their PIN (not 

required if using 

contactless or 

swipe). 

NB: After three 

unsuccessful PIN 

entries, the card will 

be blocked and the 

passenger will need 

to contact their 

bank or card issuer. 

£ 


attempting to dial 

out and authorise 

the payment. 


attempting to dial 

out and authorise 

the payment. 

… 

Continued on next page ► 


0333 666 1000 11

DRIVER 

SCREEN 

VX510 

PASSENGER 

SCREEN 

VX820 


FLAT FARES 

If, for example, you charge a flat rate of 

£100 and the journey is metered at 

£80, you will not be able to refund the 

card for the difference of £20. 

CANCEL 

ENTER 

For swipe card sales, 

the passenger must 

sign the driver 

(merchant) receipt. 

Compare this to the 

signature on the 

back of the card. 

The passenger is 

now prompted to 

remove their card 

and take the receipt 

from the driver. 

If the sale was a 

successful Chip & 

PIN transaction, two 

receipts will be 

printed from the 

driver terminal. The 

first receipt will be 

your copy and the 

second will be the 

passenger copy. 

REMEMBER 

The passenger must wait until 

both receipts have printed from 

the driver terminal before removing 

the card. If the card is removed 

too early, this will cause the 

transaction to fail. 

IF THE PAYMENT IS DECLINED, THE FOLLOWING SCREENS WILL BE DISPLAYED 

Instead, the difference would need to be 

refunded in cash. 


12 0333 666 1000 

After a few 

seconds, the 

transaction process 

will restart. 

Please ask the 

passenger for an 

alternative card to 

re-process the 

transaction. The 

passenger will now 

be prompted to 

press ENTER on 

the VX820 to 

restart the 

transaction process. 


now be prompted 

to insert their card 

(see page 14 for 

description). 

When ‘END FARE’ is pressed on the meter, the passenger information screen 

will display the total amount charged to the passenger’s payment card

END OF DAY REPORTS 

Scroll down to Menu 4 and select ‘Print CC report’ by 

pressing the first purple key on the far left hand side. 

The day takings and extras will now be printed out. 

£ 

£ 

START 

DATE/TIME 

END 

DATE/TIME 

DRIVER_ID 

TOT. CC TRIPS 

TOT. CREDIT 

AMOUNT 

TOT. TIPS 

The start date and time from when you 

first logged onto the driver terminal 

The end date/time when you logged 

out of the driver terminal 

This is the TfL LTPH badge number 

you used to log in 

How many trips you made where the 

passenger paid by card 

Total for all trips where a payment 

card was used 

Total amount of tips for the day 

END OF DAY 

REPORTS 

Scroll down to 

Menu 4 and select 

‘Print CC report’ 

by pressing the 

purple key at the 

top on the far left 

hand side. 

If you wish, you can also clear the CC Report. 

This function will not affect the transactions you have 

taken and you will still be paid for all cards processed 

and authorised. 

Select option 2 from Menu 4 (Reset CC Report). A receipt 

will print out confirming that the report has been deleted. 


0333 666 1000 13

A. Rider 

USING THE PASSENGER TERMINAL 

THE PASSENGER 

TERMINAL 

Chip & PIN 

If using Chip & PIN, the passenger 

should insert their card Chip-first 

until it ‘clicks’ into place. 

Swipe 

If using a swipe card, the passenger should 

swipe the card when prompted. The black 

stripe on the back of the card should be 

swiped on the side of the passenger terminal. 

The passenger terminal 

is situated in the rear of 

the taxi and faces the 

passenger. 

CHARGE-BACKS 

Occasionally passengers 

will dispute a transaction. 

Their bank will require 

proof of the transaction 

and request a copy of 

the receipt. If you are 

unable to provide a signed 

receipt for a swipe transaction, the 

passenger’s bank may reverse the 

payment made to you. 

The time limit for disputing transactions 

is 540 days. To avoid charge-backs, 

ensure that every passenger paying with 

a swipe card signs the receipt. You are 

responsible for the safe keeping of your 

receipts for a minimum of 540 days. 


For all transactions, wait for the second 

receipt to print and check for an 

authorisation code before the passenger 

departs. If there is no authorisation 

code, please ask the customer for an 

alternative method of payment. 


14 0333 666 1000 

10/16 04/20 

MR A RIDER 

00-00-00 87654321 

1234 2345 3456 4567 

10/16 04/20 

MR A RIDER 

00-00-00 87654321 

NOTE Chip & PIN cards 

require the passenger to 

enter a PIN. If the card is 

declined, you should ask for 

an alternate card. 

Contactless & Apple Pay 

Contactless cards can be used up to a maximum 


1234 2345 3456 4567 

If a Chip & PIN card fails, you 

can use swipe to read it. 

If using a contactless card, the passenger should just 

‘tap’ their card or device on the screen. The money is 

then debited from their account without having to enter 

a PIN number. For these transactions, the standard 

notification ‘NO CARD HOLDER VERIFICATION’ will 

appear on the receipt. 

NOTE You must obtain the passengers signature on 

your driver (merchant) receipt for swipe card 

transactions, and keep it for 540 days. 

If a swipe card fails, you should ask for an alternate card.

THE PASSENGER INFORMATION SYSTEM 

PASSENGER INFORMATION MONITOR (PIM) 

The PIM displays information to the passenger 

in the back of the taxi. When the passenger chooses 

to pay by card, the PIM will prompt the passenger to 

follow the steps displayed on the passenger terminal. 

Once the fare is complete, the PIM will display 

the total amount that has been debited from the 

passenger’s card. 

PASSENGER REMOTE CONTROL 

The PIM is controlled by remote controls which sit on the window ledge of the taxi. 

From there, the passenger will be able to increase/decrease the volume, change 

the channel and turn off the PIM. 

NOTE 

The driver can 

control the volume 

on the Passenger 

Information Monitor 

(PIM) via controls 

on the VX510 driver 

terminal. 

AUDIO SPEAKERS 

There are two 10watt speakers in the rear of the taxi. The speakers are connected via an 

audio cable beneath the rear parcel shelf which then connects to the CPU. 

As the driver, you will be able to set the maximum limit on the volume (there is a volume 

button on one of the speakers for you to set). Once the maximum volume has been set, 

the passenger can use the remote to turn the volume up or down within the limits you 

have set on the main speakers. 


0333 666 1000 15

THE CENTRAL PROCESSING UNIT (CPU) 

The CPU is the central hub for the VX510 driver 

terminal, VX820 passenger terminal, PIM passenger 

information screen and GPRS antenna. 

IMPORTANT 

Only authorised Verifone staff and their 

agents are authorised to access the 

equipment and the secure CPU. 

! 

The CPU is located to the left of the driver and is 

encased in a metal safe at floor level. There are 

five LED lights on top of the CPU. Please do not 

cover the CPU or impede ventilation. 

POWER INDICATORS 

If you are having problems taking transactions and 

one or more of the lights are not illuminated, please 

call Verifone Driver Services on 0333 666 1000. 

Ignition CPU PIM VX820 VX510 

EQUIPMENT THEFT 

If any of the equipment is stolen, please 

inform the Police as soon as the theft is 

discovered. Obtain a crime reference 

number and report the theft to Verifone 

providing your crime reference number. 


16 0333 666 1000

E-FLEET: YOUR ONLINE ACCOUNT 

eFleet enables you to check your transactions online and keep track of your payments. 

HOW TO LOG IN 

Please visit the website: https://www.taxitronic.org/taxicell-uk/ 

The following window will now appear: 

FLEET AND ASSET MANAGEMENT SYSTEM. 

User Name: 

Password: 

OK 

Cancel 

Driver Login 

IMPORTANT 

If you forget your eFleet account 

password, please call Verifone Driver 

Services and select ‘Helpdesk’ on 

0333 666 1000. 

Select ‘Driver Login’ and you will be presented with the following screen: 

FLEET AND ASSET MANAGEMENT SYSTEM. 

Driver PCO License Number: 

Group: 

Password: 

LON 

OK 

Cancel 

Driver PCO License Number 

Group 

Password 

Enter your TfL LTPH badge number here 

Select the city in which you operate 

ie: LON (London), MAN (Manchester) etc. 

For example, your TfL LTPH badge number, taxi registration etc 

Then press 

OK 


0333 666 1000 17


HOW TO CHECK TRANSACTIONS 

IMPORTANT 




0333 666 1000. 

You will now need to select the date ranges in which to search. Click on the green arrow (see 

below), which will bring up a calendar to select your desired dates to search (date shown in 

US format ie: MM/DD/YYYY). 

Once you have entered your desired dates, click on ‘FIND’. 

Once you have clicked on ‘FIND’ you will be presented with all successful card transactions 

you have taken. 


18 0333 666 1000


If you wish to view your transactions in more detail, please click the amount. The following 

screen will appear listing every transaction: 

Worker ID: 

# TranDate Card Number Amount 

1. 10/01/2016 12.06 3*******8479 £12.20 

2. 10/01/2016 12.40 5*******9813 £18.00 

3. 10/01/2016 13.23 4*******1301 £9.50 

4. 10/01/2016 13.58 3*******9471 £15.35 

5. 10/01/2016 14.48 5*******8759 £8.20 

6. 10/01/2016 14.48 5*******9972 £21.00 

7. 10/01/2016 14.48 4*******5258 £9.50 

8. 10/01/2016 14.48 4*******7839 £3.70 

9. 10/01/2016 14.48 5*******2144 £27.00 

IMPORTANT 




0333 666 1000. 

Extra Charges: 

Date Amount Notes 

Sub Total: £124.45 

Commission: £4.92 

Paid to Driver: £119.53 

Tran/Date 

Card No 

Amount 

This will display the time and date of the transaction 

This will display the last four digits of the card that has been used 

This will display the amount taken on each card 


0333 666 1000 19


HOW TO CHECK YOUR TRANSACTIONS ON YOUR MOBILE PHONE 

IMPORTANT 




0333 666 1000. 

Keep track of your card processing activity with Verifone’s eFleet portal. This powerful 

application provides a total overview of all your Verifone card transactions. To access e-Fleet 

from your phone, please log on to https://www.taxitronic.org/taxicell-uk/ 

If you are unable to access the site, please call Verifone Driver Services on 0333 666 1000. 

We will then be able to confirm whether or not your mobile phone is supported. 

STEP 1 

Click on 

DRIVER 

LOGIN 

STEP 2 

Enter your 

TfL LTPH 

badge 

number and 

password. 

Select group 

‘LON’. 

Click OK. 

STEP 3 

Click on 

CARD 

TRANSACTION. 


20 0333 666 1000 

STEP 4 

Define your 

search date 

range by 

selecting the 

down arrow 

from the 

calendar, 

then select 

FIND. 

STEP 5 

All your 

transactions 

for the date 

range you 

selected will 

now appear 

on the 

screen. 

STEP 6 

You can also 

download a 

record of your 

transactions 

in Excel 

format by 

selecting 

PREVIEW 

REPORT.

FREQUENTLY ASKED QUESTIONS 

& TROUBLESHOOTING 

This section covers the basics of in vehicle maintenance and troubleshooting. 

Q WHERE CAN I GET EXTRA PAPER ROLLS FOR MY VERIFONE VX510 MACHINE? 

A The VX510 uses thermal paper rolls (57mm wide x 48mm diameter). 

These can be purchased by calling Secure Retail on 01530 511 150. 

Product: Verifone VX510 paper rolls 

Product code: THM572512 

Link: http://www.secure-retail-online.com/full-product-range/paper-rolls/verifone-vx-510-paper-rolls/ 

HELPDESK 

Refer to the answers and tips in this 

section, and if you still need help, call 

Verifone Driver Services and select 

‘Helpdesk’ on 0333 666 1000. 

CHANGING THE PAPER ROLL IN THE VX510 DRIVER TERMINAL 

The terminal uses special thermal paper only. When red stripes appear on receipt, this 

means that the roll only has sufficient paper to print a few more receipts. 

1. On the right side of the terminal there is a button. Push this down to open a cover and 

reveal a small compartment into which the paper roll is located (see Fig. A below). 

2. Remove the old paper roll. 

3. Take a new paper roll and insert it into the compartment with the end of the receipt 

roll (ie: the loose end) protruding from beneath the roll (see Fig. B below). 

4. Close the cover (see Fig. C below). 

Fig. A 

Fig. B 

Fig. C 

NOTE The information provided in this section is not to 

be deemed as the terms and conditions of contract. 


0333 666 1000 21



HELPDESK 




‘Helpdesk’ on 0333 666 1000. 

Q CAN THE TAXI METER OPERATE SEPARATELY FROM THE 

CARD ACCEPTANCE EQUIPMENT? 

A Yes. The taxi meter will continue to operate as normal whether the card acceptance 

equipment is available or not. 

Q DOES THE METER STILL OPERATE IF THE DRIVER DOES NOT 

LOG IN TO THE DRIVER TERMINAL? 

A Yes, the taxi meter will still continue to operate whether the card acceptance equipment is 

working or not. However, you must call the DRIVER HELPDESK if you have made a 

transaction without logging in. Payment cannot be credited to your account until you do so. 

Q CAN THE CARD ACCEPTANCE EQUIPMENT CATER FOR MANAGED, 

CONTRACTED JOURNEYS (E.G. SCHOOL RUNS) THAT HAVE A FIXED FEE? 

A Yes. See page 10 for instructions on how to take a flat fare payment. 

Q WHEN DOES THE DRIVER RECEIVE PAYMENT FOR FARES PAID BY CARD? 

A London drivers are credited daily if you are paid directly by Verifone (or weekly if paid by 

your fleet). Full payment schedule details can be found at: 

www.verifonetaxi.co.uk/driver-payment-schedule.html. 

Q WHEN IS A RECEIPT REQUIRED AND WHAT INFORMATION IS PRINTED ON IT? 

A A receipt is required for all transactions. A receipt is optional for cash payment. Standard 

receipt information will be printed on the receipt only. Always wait for the second receipt to 

print and check for an authorisation code before the passenger departs. If there is no 

authorisation code, please ask the customer for an alternative method of payment. 

Q WHEN A PASSENGER HAS PAID BY CARD IN MY TAXI, WHAT APPEARS 

ON THEIR CARD/BANK STATEMENT? 

A London Taxi, Verifone. 




22 0333 666 1000 

Q WHAT IS THE MAXIMUM FARE I CAN TAKE ON THE VERIFONE EQUIPMENT? 

A Verifone equipment cannot accept fares over £500. For fares over £500, split the fare and 

process two transactions (each less than £500) to cover the full amount.



Q WHAT TYPE OF CARDS CAN THE VERIFONE EQUIPMENT ACCEPT? 

A Verifone accepts all major credit and debit cards. The passenger information screen will 

show all the cards that are accepted. 

Q ARE TRANSACTIONS STORED ON THE CARD ACCEPTANCE EQUIPMENT? 

A The data is encrypted before transmitting to the bank for approval. Once payment is 

authorised, the payment details are not stored on any terminal or on the CPU. 

Q CAN I SHARE MY TAXI WITH A COLLEAGUE? 

A Yes. You have two options. Your colleague can log in using your TfL LTPH badge number 

and all payments will come to you. Alternatively, they can complete a separate BACS 

Agreement and all payments will be paid into their own bank account. 

HELPDESK 




‘Helpdesk’ on 0333 666 1000. 

Q WHO IS RESPONSIBLE FOR INSURING THE CARD ACCEPTANCE EQUIPMENT? 

A The equipment function and operation is insured by Verifone. 

Q CAN THE CARD ACCEPTANCE SYSTEM SUPPORT DIFFERENT LANGUAGES? 

A No not currently, but multi-lingual support is being considered. 

Q CAN THE PASSENGER TURN THE PASSENGER INFORMATION MONITOR OFF? 

A Yes. Passengers can turn the passenger information monitor (PIM) off via the remote 

controls in the armrests. When the taxi meter is not in hire mode, the PIM will not be on. 

Q WHAT HAPPENS TO THE CARD ACCEPTANCE EQUIPMENT IF A TAXI IS SOLD? 

A For security reasons the equipment must be removed prior to sale, however if the new 

driver signs a contract, the payment acceptance equipment will be left in the taxi. As the 

owner driver or fleet owner, you must to contact us before the taxi is sold – you are liable 

for all costs until the equipment has been removed by Verifone technicians. 

Q IF A COLLEAGUE WANTS TO ACQUIRE THE CARD ACCEPTANCE EQUIPMENT, 

WHAT ADVICE SHOULD I GIVE? 

A Please ask them to call the Verifone VTS Sales Team on 0333 666 1000 (option 2). 

Q WHAT SUPPORT IS OFFERED? 

A Verifone operates a Driver Helpdesk to answer your queries and provide technical support. 




0333 666 1000 23



MY MACHINE IS DISPLAYING ‘TAMPER’ 

HELPDESK 




‘Helpdesk’ on 0333 666 1000. 

All Verifone equipment is built with a security device which alerts the driver if someone has 

attempted to gain illegal access to the machine. 

This can happen for three reasons: 

1. The software has become corrupt 

2. The machine has suffered from an impact 

3. Someone has attempted to illegally access the machine 

This issue is not resolvable over the telephone and the tampered equipment will need to be 

replaced at our Operations Centre. Please call the Driver Helpdesk for advice or to book an 

appointment. 

MY MACHINE IS PRINTING BLANK PAPER AND/OR BLACK LINES 

1. Replace the paper roll 

2. Clean the thermal printer bar inside the machine 

(gently rub the bar with a cloth) 

3. Ensure the paper roll is correctly inserted (see page 21) 

THE PASSENGER TERMINAL IS NOT READING CHIP & PIN CARDS 

There could be dirt or debris stuck on the Chip reader inside the passenger terminal. 




24 0333 666 1000 

1. Insert a card into the Chip reader and pull in and out 10-15 times quite vigorously. In most 

cases this will clean the Chip reader and remove any debris that may be caught inside. 

2. Use a live card to test if the passenger terminal is reading the cards. If not, then please call 

the Verifone Helpdesk.



ONE OR MORE DEVICES HAS NO POWER 

Check the five LED lights on top of the CPU (to the left of the drivers seat). If any of the 

indicator lights are off, it could be a blown fuse in the CPU. In this case, a visit to the Verifone 

Operations Centre is required to rectify the problem. 

If all five LED lights are all illuminated, it is possible that there is a loose connection at the CPU 

end of the cable. This will also require a visit to the Verifone Operations Centre to rectify the 

problem. 

HELPDESK 




‘Helpdesk’ on 0333 666 1000. 

THE DRIVER AND PASSENGER TERMINALS, PIM AND CPU HAVE NO POWER 

The CPU is the main source of power to all the Verifone equipment in your taxi. The CPU is 

connected to the taxi battery. 

Are you able to start the taxi? 

Does the meter work? 

If the answer is YES, it is possible that the power has become disconnected from the taxi 

battery. Please call Verifone Driver services on 0333 666 1000. 

THE DRIVER TERMINAL HAS NO POWER 

Take the driver terminal out of the cradle and 

turn it over. Check if the power lead is connected. 

If it is, unplug and re-plug it back in. 




0333 666 1000 25



I AM UNABLE TO SWITCH MY TAXI METER OFF AT THE END OF MY SHIFT 

HELPDESK 




‘Helpdesk’ on 0333 666 1000. 

In order to switch the taxi meter off after your shift, you must log out of the VX510. 

JUMP STARTING YOUR TAXI 

If you need to jump start your taxi or remove the battery, please remove the main fuse from the 

Verifone equipment to prevent damage to the CPU. 

The fuse is located on a cable leading away from the positive terminal on your taxi battery. 

Fuse ► 

Cable from taxi battery 

Fuse holder 

Once the taxi has been jump started or the battery has been replaced, switch off the engine 

and remove the keys before re-inserting the fuse. 




26 0333 666 1000

USEFUL CONTACTS 

For all card payment queries or technical advice, please call the 

Verifone Driver Services Helpdesk 

0333 666 1000 

Helpdesk Mon-Fri 0800hrs > 2300hrs Option 1 

Sales Enquiries Mon-Fri 0900hrs > 1700hrs Option 2 

VERIFONE OPERATIONS CENTRE 

Gloucester House, 10 Camberwell New Road, London SE5 0TA 

Access from Camberwell New Rd or Cranmer Rd via rear yard as indicated above by white arrows 


0333 666 1000 27


0333 666 1000 

All content is subject to change without notice. 

©Verifone. All rights reserved. Verifone, the Verifone logo, VX are either trademarks or registered trademarks of Verifone. 

No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone. 

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