NORCAL Group 2015 Annual Report

YEAR IN REVIEW
Our continuing medical education (CME) program remains among the most robust in
the industry, awarding 30,356 CME certificates to participants in 2015. In 1997, NORCAL
was among the first MPLI carriers to earn accreditation from the Accreditation
Council for Continuing Medical Education (ACCME) and, in 2015, NORCAL earned
ACCME Accreditation with Commendation — the highest level of designation —
for the third consecutive six-year cycle. To stay on top of emerging trends and needs,
we launched the MyNORCAL® app to conveniently bring exclusive CME learning
opportunities to policyholders whenever and wherever they need it, including
current and past issues of the now exclusively-digital Claims Rx.
Protecting Practices Today and Tomorrow
Our history of influencing and identifying emerging trends and adapting our products
and services to meet the changing needs of generations of physicians is a hallmark
of NORCAL. Over the years, we have delivered innovative coverage options, such
as administrative defense and protection for group practices in 1987, then added
additional coverage options including tail, entity, prior acts, and information and
network security coverages, to name a few.
Today we continue this legacy, ensuring that we offer coverages to meet the complex
needs of today’s practice. By year-end 2015, our common national policy — NORCAL
Mutual Health Care Professional (HCP) — was active in 13 of our 35 active states,
reaching 89.7% of our policyholders. Fourteen additional states are approved by state
departments of insurance to roll out in 2016 and three other states have applications
pending. This policy offers enhancements to areas that are crucial to today’s practices
such as cyber liability, administrative defense, health care general liability, non-owned
auto and hired auto, and administration of your employee benefits program.
Additionally, in response to the growing complexities of changing practice structures,
NORCAL formed the Custom Accounts group to focus specifically on coverage for
the unique requirements of insureds not served by our standard policy such as special
programs, multi-state and multi-specialty practices.
Our ability to serve and support our policyholder-owners is directly related to the
purposeful strategic steps we have taken. Our growth plans are carefully balanced
with our fiduciary responsibility, ensuring that we retain our strength and stability
while delivering innovative products and outstanding service to our policyholders.
Forty years of experience means that we bring the longevity and stability to manage
through a variety of market fluctuations, to ensure that we will be there when you —
and the next generation of policyholders — need us most.
2015 ANNUAL REPORT 8