NORCAL Group 2014 Annual Report

norcalgroup

2014 Annual Report

The Year of ______________


Our Mission

To provide our policyholders the highest quality

medical professional liability insurance products

and services at the lowest responsible cost,

while maintaining a financially sound company.

To anticipate and influence changing industry

and policyholder trends and respond to those

trends in a manner which allows NORCAL Mutual

to maintain its financial stability for the benefit

of the policyholders.


A Message from the Chair and the CEO

In Service of You, Our Policyholders

Over the years, the NORCAL Group of companies has seen many changes

in the practice of medicine and we have continually adapted to meet those

evolving needs—introducing new products, refining operations, improving

services, and now expanding to a national scale. Even as we continue our

evolution, our priorities are as clear today as they were at our founding.

We are a policyholder-focused company—there are no shareholders, no quarterly

earnings calls, and no analysts’ projections to meet. For NORCAL it has always

been and will always be about serving the best interests of you—our policyholders.

StAYIng Ahead to Better Serve You

The landscape of our healthcare system continues to change and become more complex.

From new healthcare laws and the rise of cybercrime to the persistent threats against tort

reform, the impacts to the practice of medicine are pervasive and unrelenting. NORCAL

works continuously to anticipate this dynamic environment by remaining at the forefront

of emerging issues and adapting to meet your changing needs.

For NORCAL it has always been and will always be about serving

the best interests of you—our policyholders.

In 2014, we introduced a versatile new policy to better protect your practice with

enhanced cyber liability and administrative defense coverage. We continued to be

a staunch advocate for physicians’ rights and tort reform, serving as the largest

contributor to the No On 46 coalition, to help defeat Proposition 46 in California

along with our 700-strong coalition partners.

We defend your community and we vigorously defend you. In 2014, 89% of claims

against our insureds were resolved without indemnity payments—one of the highest

rates in the industry.

* Includes physician completions only. Source: Accreditation Council for Continuing Medical Education (ACCME),

List of All Currently Accredited CME Providers.

4 2014 NORCAL Group Annual Report


Our Risk Management services continued to be among the strongest in the industry. Our

continuing medical education (CME) participation is more than double that of the closest

competitor.* In 2014, we awarded over 35,470 CME certificates.

Strength and Stability to Better Protect You

Our ability to support and defend the critical issues that impact your practice can be

attributed to our years of stability, strength and solid financial position. We are proud that

we were again affirmed with an “A” (Excellent) rating by A.M. Best, a rating NORCAL Mutual

has held for more than 30 years. In 2014, we returned more than $14 million in dividends to

our members due to their practice of good medicine and the sound business practices

of the NORCAL Group of companies. To date, more than $500 million in dividends have

been declared and paid.

We are building on the strength of our foundation and growing and changing for you,

moving from three regional companies to one national medical professional liability

insurance (MPLI) company that is large enough and agile enough to serve the complex and

varied needs of our policyholders. From the solo practitioner to the large multi-specialty

group, we are committed to you every day, and are unwavering when you need us most.

We are proud that you have put your trust in us and we look forward to another great

year together.

Thank you very much for your business and your confidence in our company.

Jaan Sidorov, MD, MHSA, FACP

Chair

Scott Diener

President &

Chief Executive Officer


Arl Van Moore, Jr., MD

The year of ___________________________

Arl Van Moore, Jr., MD | Chairman and CEO of Strategic Radiology | Charlotte, NC

“Strategic Radiology is always looking at innovative ways to approach our business

needs. NORCAL Mutual understands the complete requisite of our members. The

NORCAL team crafted a progressive program that brings significant benefits at

a group level, but also enough flexibility to address the needs of our individual

member groups.”

6 2014 NORCAL Group Annual Report


2014 — The Year of You

Building a Better COMPAny for You

We are changing because the needs of our members are changing.

The complex and varied requirements for physicians, medical groups,

and facilities are driving the need for flexible coverage options that

meet the unique demands of each practice. Our strategic integration

and expansion addresses these varied needs with the introduction of

a versatile new policy, as well as improvements to our service model

to further enhance our customers’ experience.

Our national expansion continued throughout the year with the addition of more states

to the NORCAL Mutual coverage area. We also introduced a new policy that offers greater

flexibility and increased coverage of cyber liability and administrative defense. In 2014,

NORCAL began writing business in Illinois, Kansas, Missouri, Nevada and Texas, all states

that were previously written by our subsidiary Medicus Insurance Company. Additionally,

Delaware and Pennsylvania insureds were transitioned from PMSLIC Insurance Company

to NORCAL Mutual in the second half of the year.

We are changing because the needs of our policyholders are changing.

Underpinning our expansion was the continued integration of our operations for greater

efficiencies and continued service enhancements. A dedicated product development

team was established to focus on new coverage offerings; our underwriting and operations

processes were further streamlined; a national policyholder services strategy was

implemented to provide extended support; and a mobile app to access risk management

and CME benefits is under development to launch in early 2015.

2014 NORCAL Group Annual Report 7


2014 — The Year of You

A COMPAny as Diverse as You

Diversity remains a strategic advantage for us. Our physician-led board of directors is

one of the most diverse in the industry, ensuring a wider perspective on matters that

are important to you. Across our company, we cultivate an environment that embraces

diversity of thought, cultural experiences and individual differences. This is essential to

better understand the wide-ranging perspectives of a growing policyholder base that

may differ in geography, size, specialty or needs.

Through our Supplier Diversity program we are committed to pursuing business

relationships with enterprises owned by individuals of diverse backgrounds. Those

enterprises include women-, LGBT-, veteran-, disabled veteran- and minority-owned

businesses that share our commitment to delivering outstanding value to our customers.

Our physician-led board of directors is one of the most diverse

in the industry, ensuring a wider perspective on matters that are

important to you.

National Experience with Local Attention

Even as we broaden our reach as a national organization, we are committed to honoring

our roots of localized attention and service. NORCAL Group now includes multiple offices

in every major U.S. time zone to best serve your needs.

Our local expertise also extends to the strong partnerships with our national network

of local agent/brokers. Our partners continue to be a trusted source of information

and support for our policyholders and for NORCAL.

8 2014 NORCAL Group Annual Report


Carol Davis

The year of ___________________________

Carol Davis | Practice Administrator, Creekside Medical | Vancouver, WA

“Clarity and openness were big selling points for moving to Medicus. Everyone has

been readily available and responsive. We get prompt, thorough service from any

department, and that is so important. The risk management service in particular

is excellent. This is exactly what we needed from our provider.”

2014 NORCAL Group Annual Report 9


A Note from Our CFO

In 2014, the healthcare sector continued to transform and change, and we

are proud that the financial condition of NORCAL Mutual and its subsidiary

companies has remained consistently strong throughout. Policyholder

counts and renewal retention rates have both trended favorably as we

have begun to transition PMSLIC and Medicus policyholders onto NORCAL

Mutual paper. NORCAL Group’s “A” (Excellent) rating and stable outlook

was again affirmed by A.M. Best for the 31 st consecutive year.

We are very pleased to maintain a healthy policyholder surplus of

$642 million, which has been consistent over the past several years.

NORCAL experienced solid claim results, and written premium grew even as the competitive

environment endured. The growth of our Excess & Surplus (E&S) line also helped contribute

to our success in 2014. We are very pleased to maintain a healthy policyholder surplus of

$642 million, which has been consistent over the past several years.

We remain confident and optimistic about the future and our ability to protect our

policyholders for years to come.

Mark D. Johnson

Senior Vice President & Chief Financial Officer


$1,556,058B

$1,556,058B $1,551,482B

1.5B

500M

400M

2012 2012

300M 2011 2011

1B

200M

At-a-Glance: Financial Strength 100M and Stability

.5B

0

0

$1,565M

$1,551M

$1,556M

$642M

$634M

$608M

2012 2013 2014

2012 2013 2014

tOtal Admitted ASSEts

for NORCAL Group remained stable at

$1.5 billion over the past three years.

Direct Earned Premium

Policyholder Surplus

continued to grow to $642 million

due to sound business practices

and solid investment returns.

Direct Earned Premium

300000 $289M $285M $293M

30000 2014

2014

250000

25000 2013

23,536

25,600

27,390

2013

200000

150000

100000

50000

20000 2012

15000

10000

5000

2012

0

2012

2013

2014

0

2012 2013 2014

Direct Written Premium

increased to $293 $285,236M million as

policyholder counts $285,236M and new

business opportunities $294,318M rose in 2014.

2012 2013 2014

Policyholder Count

has exceeded 27,000 as NORCAL

Group has expanded into new

2013

markets and offered new products.

2012

2011

2014 NORCAL Group Annual Report 11


NORCAL Group Consolidated Financial Results

The growth of the NORCAL Group, which includes NORCAL Mutual,

Medicus and PMSLIC, has led to a better diversified MPLI option to

protect physicians throughout the country. At year’s end, NORCAL Group

represented $295 million of MPLI premium across the nation, making

NORCAL Mutual one of the largest mutual carriers.

We are well capitalized with $1.56 billion in assets and have conservatively

retained more than $642 million in policyholders’ surplus, ensuring the

ability to protect our policyholders for many years to come. In 2014, we

declared more than $14 million in dividends to eligible NORCAL Mutual

and PMSLIC policyholders.

DoLLArs in ThouSAnDS as of 12/31

StatutORY-BASIS Income Statements 2014 2013

Income

Net premiums earned 275,523 289,187

Net investment income 35,412 31,967

Net realized gains on investments 30,285 45,852

Total Income $ 341,220 $ 367,006

Expenses

Losses & loss adjustment expenses incurred 217,347 235,809

Other underwriting expenses 47,756 49,553

Acquisition costs, net 22,155 16,433

Other expenses 3,415 3,010

Total Expenses $ 290,673 $ 304,805

Income before dividends & federal income taxes 50,547 62,201

Dividends declared to policyholders, net 14,477 15,108

Income before federal income taxes 36,070 47,093

Federal income tax expense 9,844 11,644

Net Income $ 26,226 $ 35,449

12 2014 NORCAL Group Annual Report


DoLLArs in ThouSAnDS as of 12/31

StatutORY-BASIS Balance Sheets 2014 2013

Admitted ASSEts

Debt securities 1,052,124 1,026,648

Equity securities 262,558 291,713

Cash, cash equivalents & short-term investments 66,570 58,012

Other invested assets 64,541 62,842

Total Cash & Investments $ 1,445,793 $ 1,439,215

Investment income receivable 11,222 12,277

Premiums receivable 57,090 48,783

Reinsurance recoverables 1,060 1,825

Federal income tax recoverable – 4,753

Deferred tax assets 28,557 20,780

Other admitted assets 21,134 23,849

total Admitted Assets $ 1,564,856 $ 1,551,482

Liabilities

Losses & loss adjustment expenses 652,257 673,625

Unearned premiums 133,615 124,462

Premiums collected for future renewals 31,095 31,053

Dividends payable to policyholders 15,488 16,422

Reinsurance premiums payable – 70

Federal income tax payable 3,907 –

Funds held under reinsurance treaties 9,519 14,071

Notes payable 9,375 9,155

Other liabilities 67,465 48,422

total Liabilities $ 922,721 $ 917,280

Policyholders’ Surplus

Unassigned surplus 642,135 634,202

Total Policyholders’ Surplus $ 642,135 $ 634,202

Total Liabilities & Policyholders’ Surplus $ 1,564,856 $ 1,551,482

2014 NORCAL Group Annual Report 13


NORCAL Group National Footprint

WA

MT

ND

OR

Carol Davis

Practice Administrator,

Creekside Medical

Vancouver, WA

ID

WY

SD

NE

NV

CA

UT

CO

KS

AZ

NM

TX

AK

HI

David Pittman, JD, MBA

CEO,

Bay Area Surgical Specialists (BASS)

Walnut Creek, CA

14 2014 NORCAL Group Annual Report


Ira Thal, MD

Internal Medicine

Paoli, PA

ME

MN

VT

NH

WI

MI

NY

MA

CT

RI

IA

IL

IN

OH

PA

MD

NJ

DE

WV

MO

KY

VA

DC

OK

AR

TN

SC

NC

Arl Van Moore, Jr., MD

Chairman and CEO,

Strategic Radiology

Charlotte, NC

MS

AL

GA

LA

FL

Active, Writing

States with Certificate

of Authority (COA)

Prabhdeep Brar, MD

Pediatrician

Milledgeville, GA

2014 NORCAL Group Annual Report 15


The year of ___________________________

Ira Thal, MD | Internal Medicine | Paoli, PA

Ira Thal, M D

“We greatly appreciated all of the efforts and support from the beginning and in the

updates, preparation, and daily support during trial. We never felt alone. NORCAL

supported us during our darkest moments when we were losing faith. It was an

emotional week and we were very glad they were there every step of the way. We felt

that they went above and beyond, and we greatly appreciate everything they did for us.”

16 2014 NORCAL Group Annual Report


Urology 353

Dermatology Plastic Surgery 461 218

Policyholders by Specialty

Urgent Urology Care 353 555

Gastroenterology Dermatology 570

Plastic Surgery 461 218

Neurology Urgent 584

Urology Care 353 555

Orthopedics Gastroenterology 729

Dermatology 570

Plastic Surgery

461

218

Emergency Neurology Medicine 818

Urgent 584

Urology

Care

353

555

General Orthopedics Surgery 820

Gastroenterology 729

Dermatology

570

Plastic Surgery 461 218

Cardiology Emergency Medicine 907

Neurology 818

Urgent

584

Urology Care 353 555

Hospitalist General Surgery 1,004

Orthopedics 820

Gastroenterology

729

570

TOTAL

Dermatology Plastic Surgery 461 218

OB/GYN Cardiology 1,140 Policyholders

Emergency 907

Neurology

Medicine 818

Urgent Urology Care 353

584 555

Anesthesiology Hospitalist 1,0041,49927,390

General

Orthopedics

Surgery 820

Gastroenterology Dermatology

729 570

Pediatrics OB/GYN Plastic Surgery

461

1,140 1,636218

Cardiology

Emergency

907

Neurology Urgent 584 Medicine 818

Radiology Anesthesiology Urology

Care

353

555

2,213

Hospitalist 1,0041,499

General Orthopedics Gastroenterology

Surgery 729820

Internal Pediatrics Dermatology

570

Medicine 1,636 2,960

OB/GYN Plastic Surgery 461

Cardiology

1,140 218

Emergency Neurology Medicine 907 818

Family Radiology Urgent

584

Practice 2,2133,520

Anesthesiology Urology Care 353 555

Hospitalist 1,004

1,499

General Orthopedics Surgery 820

Other Internal Gastroenterology

729

7,405

Pediatrics Dermatology Medicine 1,636 2,960 570

OB/GYN Plastic Surgery

461

Cardiology 1,140 218

Emergency 907

Family Neurology

Medicine 818

Radiology Urgent Practice 584

2,2133,520

Anesthesiology Urology

Care

353

555

Hospitalist General 1,0041,499

Other Orthopedics

Surgery 820

Internal Gastroenterology 7,405 729

Pediatrics Dermatology Medicine

1,636 461 2,960 570

OB/GYN Cardiology 1,140

Emergency

907

Family Neurology Medicine 818

Radiology Urgent Practice Care

584

2,213 5553,520

Anesthesiology Hospitalist 1,0041,499

General

Other Orthopedics Surgery 820

Internal Gastroenterology 7,405 729

Pediatrics OB/GYN

Medicine

1,140 1,636 2,960 570

Cardiology Emergency 907

Family Neurology

Radiology Anesthesiology

Practice 584

Medicine 818

2,2133,520

Hospitalist 1,004

1,499

General

Other Orthopedics

Surgery

Internal Pediatrics

7,405 729

820

Medicine 1,636 2,960

OB/GYN Cardiology 1,140

Emergency Medicine

907

818

Family Radiology Practice 2,2133,520

Anesthesiology Hospitalist 1,0041,499

General Surgery 820

Other Internal 7,405

Pediatrics

Medicine

1,636

2,960

OB/GYN

Cardiology

1,140

907

Family

Radiology

Practice

2,213

3,520

Anesthesiology

Hospitalist 1,004

1,499

Other

Internal

7,405

Pediatrics Medicine 1,636 2,960

OB/GYN 1,140

Family Radiology Practice 2,2133,520

Anesthesiology 1,499

Other Internal 7,405

Pediatrics

Medicine

1,636

2,960

Family

Radiology

Practice

2,213

3,520

Other

Internal

7,405

Medicine 2,960

Plastic Surgery 218

Urology 353

Dermatology Plastic Surgery 461 218

Urgent Urology Care 353 555

Gastroenterology Dermatology Plastic Surgery 461 218

570

Neurology Urgent Urology Care 353

584 555

Plastic Surger

Urology 353

Dermatology

Urgent Care

Gastroentero

Neurology 58

Orthopedics Gastroenterology Dermatology

729 570

Plastic Surgery 461 218

Emergency Neurology Urgent 584 Medicine 818

Urology Care 353 555

General Orthopedics Gastroenterology

Surgery 729820

Dermatology 570

Plastic Surgery 461 218

Cardiology Emergency Neurology Medicine 907 818

Urgent 584

Urology Care 353 555

Hospitalist General Orthopedics Surgery 1,004820

Gastroenterology 729

Dermatology Plastic Surgery 461 218

570

OB/GYN Cardiology Emergency

1,140 907

Neurology Medicine 818

Urgent Urology Care 353

584 555

Anesthesiology Hospitalist General 1,0041,499

Orthopedics Surgery 820

Gastroenterology Dermatology

729 570

Pediatrics OB/GYN

Plastic Surgery

461

Cardiology 1,140 1,636218

Emergency 907

Neurology Urgent 584 Medicine 818

Radiology Anesthesiology

Urology

Care

353

555

Hospitalist

2,213

1,0041,499

General Orthopedics Gastroenterology

Surgery 729820

Internal Pediatrics

Dermatology

570

OB/GYN Plastic Surgery Medicine

1,140 1,636

461 2182,960

Cardiology Emergency Neurology Medicine 907 818

Family Radiology

Urgent

584

Anesthesiology Urology Practice Care 353 2,213

5553,520

Hospitalist 1,0041,499

General Orthopedics Surgery 820

Other Internal

Gastroenterology

729

Pediatrics Dermatology 7,405 Medicine 1,636 2,960

570

OB/GYN Plastic Surgery 461

Cardiology 1,140 218

Emergency 907

Family

Neurology

Medicine 818

Radiology Urgent Practice

584

2,2133,520

Anesthesiology Urology Care 353 555

Hospitalist General 1,0041,499

Other

Orthopedics

Surgery 820

Internal Gastroenterology 7,405

729

Pediatrics Dermatology Medicine 1,636 461 2,960 570

OB/GYN Cardiology 1,140

Emergency

907

Family Neurology Medicine 818

Radiology Urgent Practice Care 584

2,213 5553,520

Anesthesiology Hospitalist 1,0041,499

General

Other Orthopedics Surgery 820

Internal Gastroenterology 7,405 729

Pediatrics OB/GYN

Medicine

1,140 1,636 2,960 570

Cardiology Emergency 907

Family Neurology

Radiology Anesthesiology

Practice 584 Medicine 818

3,520

2014 NORCAL

2,213

Hospitalist 1,004 Group 1,499Annual Report 17

General Surgery 820

Other Orthopedics

Internal Pediatrics

7,405 729

Medicine 1,636 2,960

Orthopedics

Emergency M

General Surge

Cardiology 9

Hospitalist 1,

OB/GYN 1,14

Anesthesiolog

Pediatrics 1,6

Radiology 2,

Internal Medic

Family Practic

Other 7,405


Endorsing & Sponsoring Organizations

County Medical

Societies

California:

Butte-Glenn

Fresno-Madera

Humboldt-Del Norte

Imperial

Inyo-Mono

Kern

Kings

Lassen-Plumas-

Modoc-Sierra

Mendocino-Lake

Merced-Mariposa

Monterey

Napa

Placer-Nevada

Riverside

San Benito

San Bernardino

San Joaquin

San Luis Obispo

San Mateo

Santa Clara

Santa Cruz

Sierra Sacramento

Valley

Sonoma

Stanislaus

Tehama

Tulare

Tuolumne

Yuba-Sutter-Colusa

PennsylVANia:

Allegheny

Berks

Dauphin

Delaware

Lancaster

Montgomery

Philadelphia

York

State Medical

Societies

Medical Society

of Delaware

Pennsylvania

Medical Society

Rhode Island

Medical Society

Professional

Organizations

Alaska Physicians &

Surgeons, Inc.

American Academy

of Pediatrics —

Pennsylvania Chapter

Osteopathic Physicians &

Surgeons of California

Pennsylvania Academy

of Family Physicians

Pennsylvania Osteopathic

Medical Association

Urological Association

of Pennsylvania

18 2014 NORCAL Group Annual Report


Prabhdeep Brar, MD

The year of ____________________________

Prabhdeep Brar, MD | Pediatrician | Milledgeville, GA

“ the policyholder services and risk management teams always know exactly what I need.

Claims Rx has been a big plus, a good way of learning via real-time claims. I even share it with

the medical students who rotate with me. I attended a CME event that focused on treatment

methods practiced by other cultures and how I could apply them to my practice. I thought that

was so interesting. That educational diversity is very important to me.”

2014 NORCAL Group Annual Report 19


David Pittman, JD, MBA

The year of _____________________________

David Pittman, JD, MBA | CEO, Bay Area Surgical Specialists (BASS) | Walnut Creek, CA

“BASS grew over the last two years from a single specialty surgical group with 16 physicians

to a specialty group with over 60 physicians, representing 10 surgical and non-surgical

specialties. NORCAL Mutual has been able to adapt and partner with us as we have grown

in size and complexity, providing us outstanding risk management and defense advice that

helped BASS minimize the risks of litigation. NORCAL carries the expertise needed to work

with both our group’s centralized administration and our individual providers. NORCAL is

our trusted professional liability coverage provider because they work tirelessly with our

organization to assure nothing slips through the cracks.”

20 2014 NORCAL Group Annual Report


NORCAL Mutual Officers

Scott Diener

President & Chief Executive

Officer

Julie L. Burns

Vice President,

Human Resources

Timothy J. Friers, Jr.

Senior Vice President &

Chief Underwriting Officer

Karen J. Frisella

Vice President,

Claims

Douglas M. Hall

Vice President,

Information Technology

Mark D. Johnson

Senior Vice President &

Chief Financial Officer

Ronald C. Rumin

Senior Vice President,

Strategic Development

Joy E. Corso

Vice President,

Marketing &

Communications

Denis J. Dillon

Vice President,

Finance & Treasurer

Keith A. Hui

Vice President,

Strategic Partnerships

Thomas J. Lownik

Vice President,

Underwriting

Dennis A. Meisel

Vice President,

Finance & Controller

Tina L. Orndorff

Vice President,

Associate General Counsel &

Assistant Secretary

Michael G. Roque

Vice President,

Sales & Business

Development

Dustin A. Shaver

Vice President,

Risk Management

Neil E. Simons

Vice President,

Product Development

Jeffrey J. Smith

Vice President &

Chief Actuary

Cobie Buchman

Associate Vice President,

Claims

Christoph L. Dugré

Associate Vice President,

Claims

Joseph S. Giulivo

Associate Vice President,

Underwriting Operations

Annie E. Matincheck

Associate Vice President,

Underwriting

Michael C. Osborne

Associate Vice President,

Claims

Lucy D. Sam

Associate Vice President,

Underwriting

Kevin W. Smith

Associate Vice President,

Underwriting

Bruce P. Williams

Associate Vice President,

Actuarial

2014 NORCAL Group Annual Report 21


Board of Directors

A: Jaan E. Sidorov, MD, MHSA, FACP

Chair — Internal Medicine

Dr. Sidorov has been a Director since

2009 and Chair since 2011. He serves on

the Board of Trustees for the Pennsylvania

Medical Society. He was a primary care

physician for more than 24 years while

also authoring more than 45 peerreviewed

publications.

D: Fabiola Cobarrubias, MD, MBA

Hospitalist

Dr. Cobarrubias has been a Director

since 2012, and serves as a hospitalist

consultant to NORCAL Mutual’s Claims

Advisory Committee. She is a hospitalist

at California Pacific Medical Center, and

a founder/current board member of

Pacific Inpatient Medical Group.

B: Patricia A. Dailey, MD

Vice Chair — Anesthesiology

Dr. Dailey has been a Director since

2004. She has served as President of the

California Society of Anesthesiologists,

and has practiced as an anesthesiologist

in San Mateo County for more than 27

years. She is a Director of the Mills-

Peninsula Medical Group and Anesthesia

Care Associates Medical Group.

E: Alice H. Gannon, FCAS, MAAA, CPCU

Actuary

Ms. Gannon has been a Director since

2009. As an actuary, she has worked in

the insurance industry for more than

39 years. She serves on the Board

for the Texas Windstorm Insurance

Association and the Insurance Institute

of Highway Safety and Highway Loss

Data Institute.

C: Sandra L. Beretta, MD

Secretary of the Board —

Obstetrics & Gynecology

Dr. Beretta has been a Director since

2011, as well as a member of the Claims

Advisory Committee since 2003. She

is a managing partner of a private

practice partnership in San Mateo, CA,

and has been a practicing OB-GYN for

nearly 24 years.

F: Roger M. Hayashi, MD

Vascular Surgery

Dr. Hayashi has been a Director since

2004, and served as a surgical consultant

to the Claims Advisory Committee since

1996. He has retired from practice as a

vascular surgeon in Santa Clara County

after 33 years. He served as Chair of

the Department of Surgery and Chair

of Cardiovascular Services at Good

Samaritan Hospital.

22 2014 NORCAL Group Annual Report


G: M. Diane Koken, JD

Legal Consultant

Ms. Koken has been a Director since

2009. She has been an attorney and

insurance professional for more than

39 years, and served as the Pennsylvania

Insurance Commissioner from 1997 to

2007. Ms. Koken is past President of

the National Association of Insurance

Commissioners and a past member of

the Advisory Board for the Center for

Ethics in Financial Services.

H: Steven J. Packer, MD

President and CEO,

Community Hospital Foundation

Dr. Packer has been a Director since 2013.

He is President and CEO of Community

Hospital Foundation and its related

companies. He previously served as Chair

of the California Hospital Association.

I: Rebecca J. Patchin, MD

Anesthesiology

Dr. Patchin has been a Director since

2011. She has been an anesthesiologist

and pain management specialist in

Riverside–San Bernardino counties for

20 years. She serves on the Board for

The Center for Transforming Health Care.

J: Scott C. Syphax

President & CEO,

Nehemiah Corporation of America

Mr. Syphax has been a Director since

2011. He leads the Nehemiah Corporation

of America (NCA), a not-for-profit

community development corporation

based in Sacramento, CA. Mr. Syphax

also serves on the board of directors

for the Federal Home Loan Bank of San

Francisco and is Chair of Valley Vision.

C J G D B

A E H I F


Your Needs Today and Tomorrow

The NORCAL Group of companies has many moving parts, and this past

year we took great strides to move as one. In 2015, we will introduce our new

policy into even more markets and launch new tools to help our insureds

access policy, claims and risk management information. We have a solid

foundation on which to grow because you have helped guide our company

for nearly 40 years. We continually look for opportunities to improve our

service and products to meet your needs, and we remain committed to

providing the highest quality products and services at a responsible price.

In 2015, we will introduce our new policy into even more markets

and launch new tools to help our policyholders access policy,

claims and risk management information.

24 2014 NORCAL Group Annual Report


A National MPLI COMPANY

Large and agile enough to serve the complex

and varied needs of our policyholders


norcalmutual.COM

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