2014 Annual Report
The Year of ______________
Our Mission
To provide our policyholders the highest quality
medical professional liability insurance products
and services at the lowest responsible cost,
while maintaining a financially sound company.
To anticipate and influence changing industry
and policyholder trends and respond to those
trends in a manner which allows NORCAL Mutual
to maintain its financial stability for the benefit
of the policyholders.
A Message from the Chair and the CEO
In Service of You, Our Policyholders
Over the years, the NORCAL Group of companies has seen many changes
in the practice of medicine and we have continually adapted to meet those
evolving needs—introducing new products, refining operations, improving
services, and now expanding to a national scale. Even as we continue our
evolution, our priorities are as clear today as they were at our founding.
We are a policyholder-focused company—there are no shareholders, no quarterly
earnings calls, and no analysts’ projections to meet. For NORCAL it has always
been and will always be about serving the best interests of you—our policyholders.
StAYIng Ahead to Better Serve You
The landscape of our healthcare system continues to change and become more complex.
From new healthcare laws and the rise of cybercrime to the persistent threats against tort
reform, the impacts to the practice of medicine are pervasive and unrelenting. NORCAL
works continuously to anticipate this dynamic environment by remaining at the forefront
of emerging issues and adapting to meet your changing needs.
For NORCAL it has always been and will always be about serving
the best interests of you—our policyholders.
In 2014, we introduced a versatile new policy to better protect your practice with
enhanced cyber liability and administrative defense coverage. We continued to be
a staunch advocate for physicians’ rights and tort reform, serving as the largest
contributor to the No On 46 coalition, to help defeat Proposition 46 in California
along with our 700-strong coalition partners.
We defend your community and we vigorously defend you. In 2014, 89% of claims
against our insureds were resolved without indemnity payments—one of the highest
rates in the industry.
* Includes physician completions only. Source: Accreditation Council for Continuing Medical Education (ACCME),
List of All Currently Accredited CME Providers.
4 2014 NORCAL Group Annual Report
Our Risk Management services continued to be among the strongest in the industry. Our
continuing medical education (CME) participation is more than double that of the closest
competitor.* In 2014, we awarded over 35,470 CME certificates.
Strength and Stability to Better Protect You
Our ability to support and defend the critical issues that impact your practice can be
attributed to our years of stability, strength and solid financial position. We are proud that
we were again affirmed with an “A” (Excellent) rating by A.M. Best, a rating NORCAL Mutual
has held for more than 30 years. In 2014, we returned more than $14 million in dividends to
our members due to their practice of good medicine and the sound business practices
of the NORCAL Group of companies. To date, more than $500 million in dividends have
been declared and paid.
We are building on the strength of our foundation and growing and changing for you,
moving from three regional companies to one national medical professional liability
insurance (MPLI) company that is large enough and agile enough to serve the complex and
varied needs of our policyholders. From the solo practitioner to the large multi-specialty
group, we are committed to you every day, and are unwavering when you need us most.
We are proud that you have put your trust in us and we look forward to another great
year together.
Thank you very much for your business and your confidence in our company.
Jaan Sidorov, MD, MHSA, FACP
Chair
Scott Diener
President &
Chief Executive Officer
Arl Van Moore, Jr., MD
The year of ___________________________
Arl Van Moore, Jr., MD | Chairman and CEO of Strategic Radiology | Charlotte, NC
“Strategic Radiology is always looking at innovative ways to approach our business
needs. NORCAL Mutual understands the complete requisite of our members. The
NORCAL team crafted a progressive program that brings significant benefits at
a group level, but also enough flexibility to address the needs of our individual
member groups.”
6 2014 NORCAL Group Annual Report
2014 — The Year of You
Building a Better COMPAny for You
We are changing because the needs of our members are changing.
The complex and varied requirements for physicians, medical groups,
and facilities are driving the need for flexible coverage options that
meet the unique demands of each practice. Our strategic integration
and expansion addresses these varied needs with the introduction of
a versatile new policy, as well as improvements to our service model
to further enhance our customers’ experience.
Our national expansion continued throughout the year with the addition of more states
to the NORCAL Mutual coverage area. We also introduced a new policy that offers greater
flexibility and increased coverage of cyber liability and administrative defense. In 2014,
NORCAL began writing business in Illinois, Kansas, Missouri, Nevada and Texas, all states
that were previously written by our subsidiary Medicus Insurance Company. Additionally,
Delaware and Pennsylvania insureds were transitioned from PMSLIC Insurance Company
to NORCAL Mutual in the second half of the year.
We are changing because the needs of our policyholders are changing.
Underpinning our expansion was the continued integration of our operations for greater
efficiencies and continued service enhancements. A dedicated product development
team was established to focus on new coverage offerings; our underwriting and operations
processes were further streamlined; a national policyholder services strategy was
implemented to provide extended support; and a mobile app to access risk management
and CME benefits is under development to launch in early 2015.
2014 NORCAL Group Annual Report 7
2014 — The Year of You
A COMPAny as Diverse as You
Diversity remains a strategic advantage for us. Our physician-led board of directors is
one of the most diverse in the industry, ensuring a wider perspective on matters that
are important to you. Across our company, we cultivate an environment that embraces
diversity of thought, cultural experiences and individual differences. This is essential to
better understand the wide-ranging perspectives of a growing policyholder base that
may differ in geography, size, specialty or needs.
Through our Supplier Diversity program we are committed to pursuing business
relationships with enterprises owned by individuals of diverse backgrounds. Those
enterprises include women-, LGBT-, veteran-, disabled veteran- and minority-owned
businesses that share our commitment to delivering outstanding value to our customers.
Our physician-led board of directors is one of the most diverse
in the industry, ensuring a wider perspective on matters that are
important to you.
National Experience with Local Attention
Even as we broaden our reach as a national organization, we are committed to honoring
our roots of localized attention and service. NORCAL Group now includes multiple offices
in every major U.S. time zone to best serve your needs.
Our local expertise also extends to the strong partnerships with our national network
of local agent/brokers. Our partners continue to be a trusted source of information
and support for our policyholders and for NORCAL.
8 2014 NORCAL Group Annual Report
Carol Davis
The year of ___________________________
Carol Davis | Practice Administrator, Creekside Medical | Vancouver, WA
“Clarity and openness were big selling points for moving to Medicus. Everyone has
been readily available and responsive. We get prompt, thorough service from any
department, and that is so important. The risk management service in particular
is excellent. This is exactly what we needed from our provider.”
2014 NORCAL Group Annual Report 9
A Note from Our CFO
In 2014, the healthcare sector continued to transform and change, and we
are proud that the financial condition of NORCAL Mutual and its subsidiary
companies has remained consistently strong throughout. Policyholder
counts and renewal retention rates have both trended favorably as we
have begun to transition PMSLIC and Medicus policyholders onto NORCAL
Mutual paper. NORCAL Group’s “A” (Excellent) rating and stable outlook
was again affirmed by A.M. Best for the 31 st consecutive year.
We are very pleased to maintain a healthy policyholder surplus of
$642 million, which has been consistent over the past several years.
NORCAL experienced solid claim results, and written premium grew even as the competitive
environment endured. The growth of our Excess & Surplus (E&S) line also helped contribute
to our success in 2014. We are very pleased to maintain a healthy policyholder surplus of
$642 million, which has been consistent over the past several years.
We remain confident and optimistic about the future and our ability to protect our
policyholders for years to come.
Mark D. Johnson
Senior Vice President & Chief Financial Officer
$1,556,058B
$1,556,058B $1,551,482B
1.5B
500M
400M
2012 2012
300M 2011 2011
1B
200M
At-a-Glance: Financial Strength 100M and Stability
.5B
0
0
$1,565M
$1,551M
$1,556M
$642M
$634M
$608M
2012 2013 2014
2012 2013 2014
tOtal Admitted ASSEts
for NORCAL Group remained stable at
$1.5 billion over the past three years.
Direct Earned Premium
Policyholder Surplus
continued to grow to $642 million
due to sound business practices
and solid investment returns.
Direct Earned Premium
300000 $289M $285M $293M
30000 2014
2014
250000
25000 2013
23,536
25,600
27,390
2013
200000
150000
100000
50000
20000 2012
15000
10000
5000
2012
0
2012
2013
2014
0
2012 2013 2014
Direct Written Premium
increased to $293 $285,236M million as
policyholder counts $285,236M and new
business opportunities $294,318M rose in 2014.
2012 2013 2014
Policyholder Count
has exceeded 27,000 as NORCAL
Group has expanded into new
2013
markets and offered new products.
2012
2011
2014 NORCAL Group Annual Report 11
NORCAL Group Consolidated Financial Results
The growth of the NORCAL Group, which includes NORCAL Mutual,
Medicus and PMSLIC, has led to a better diversified MPLI option to
protect physicians throughout the country. At year’s end, NORCAL Group
represented $295 million of MPLI premium across the nation, making
NORCAL Mutual one of the largest mutual carriers.
We are well capitalized with $1.56 billion in assets and have conservatively
retained more than $642 million in policyholders’ surplus, ensuring the
ability to protect our policyholders for many years to come. In 2014, we
declared more than $14 million in dividends to eligible NORCAL Mutual
and PMSLIC policyholders.
DoLLArs in ThouSAnDS as of 12/31
StatutORY-BASIS Income Statements 2014 2013
Income
Net premiums earned 275,523 289,187
Net investment income 35,412 31,967
Net realized gains on investments 30,285 45,852
Total Income $ 341,220 $ 367,006
Expenses
Losses & loss adjustment expenses incurred 217,347 235,809
Other underwriting expenses 47,756 49,553
Acquisition costs, net 22,155 16,433
Other expenses 3,415 3,010
Total Expenses $ 290,673 $ 304,805
Income before dividends & federal income taxes 50,547 62,201
Dividends declared to policyholders, net 14,477 15,108
Income before federal income taxes 36,070 47,093
Federal income tax expense 9,844 11,644
Net Income $ 26,226 $ 35,449
12 2014 NORCAL Group Annual Report
DoLLArs in ThouSAnDS as of 12/31
StatutORY-BASIS Balance Sheets 2014 2013
Admitted ASSEts
Debt securities 1,052,124 1,026,648
Equity securities 262,558 291,713
Cash, cash equivalents & short-term investments 66,570 58,012
Other invested assets 64,541 62,842
Total Cash & Investments $ 1,445,793 $ 1,439,215
Investment income receivable 11,222 12,277
Premiums receivable 57,090 48,783
Reinsurance recoverables 1,060 1,825
Federal income tax recoverable – 4,753
Deferred tax assets 28,557 20,780
Other admitted assets 21,134 23,849
total Admitted Assets $ 1,564,856 $ 1,551,482
Liabilities
Losses & loss adjustment expenses 652,257 673,625
Unearned premiums 133,615 124,462
Premiums collected for future renewals 31,095 31,053
Dividends payable to policyholders 15,488 16,422
Reinsurance premiums payable – 70
Federal income tax payable 3,907 –
Funds held under reinsurance treaties 9,519 14,071
Notes payable 9,375 9,155
Other liabilities 67,465 48,422
total Liabilities $ 922,721 $ 917,280
Policyholders’ Surplus
Unassigned surplus 642,135 634,202
Total Policyholders’ Surplus $ 642,135 $ 634,202
Total Liabilities & Policyholders’ Surplus $ 1,564,856 $ 1,551,482
2014 NORCAL Group Annual Report 13
NORCAL Group National Footprint
WA
MT
ND
OR
Carol Davis
Practice Administrator,
Creekside Medical
Vancouver, WA
ID
WY
SD
NE
NV
CA
UT
CO
KS
AZ
NM
TX
AK
HI
David Pittman, JD, MBA
CEO,
Bay Area Surgical Specialists (BASS)
Walnut Creek, CA
14 2014 NORCAL Group Annual Report
Ira Thal, MD
Internal Medicine
Paoli, PA
ME
MN
VT
NH
WI
MI
NY
MA
CT
RI
IA
IL
IN
OH
PA
MD
NJ
DE
WV
MO
KY
VA
DC
OK
AR
TN
SC
NC
Arl Van Moore, Jr., MD
Chairman and CEO,
Strategic Radiology
Charlotte, NC
MS
AL
GA
LA
FL
Active, Writing
States with Certificate
of Authority (COA)
Prabhdeep Brar, MD
Pediatrician
Milledgeville, GA
2014 NORCAL Group Annual Report 15
The year of ___________________________
Ira Thal, MD | Internal Medicine | Paoli, PA
Ira Thal, M D
“We greatly appreciated all of the efforts and support from the beginning and in the
updates, preparation, and daily support during trial. We never felt alone. NORCAL
supported us during our darkest moments when we were losing faith. It was an
emotional week and we were very glad they were there every step of the way. We felt
that they went above and beyond, and we greatly appreciate everything they did for us.”
16 2014 NORCAL Group Annual Report
Urology 353
Dermatology Plastic Surgery 461 218
Policyholders by Specialty
Urgent Urology Care 353 555
Gastroenterology Dermatology 570
Plastic Surgery 461 218
Neurology Urgent 584
Urology Care 353 555
Orthopedics Gastroenterology 729
Dermatology 570
Plastic Surgery
461
218
Emergency Neurology Medicine 818
Urgent 584
Urology
Care
353
555
General Orthopedics Surgery 820
Gastroenterology 729
Dermatology
570
Plastic Surgery 461 218
Cardiology Emergency Medicine 907
Neurology 818
Urgent
584
Urology Care 353 555
Hospitalist General Surgery 1,004
Orthopedics 820
Gastroenterology
729
570
TOTAL
Dermatology Plastic Surgery 461 218
OB/GYN Cardiology 1,140 Policyholders
Emergency 907
Neurology
Medicine 818
Urgent Urology Care 353
584 555
Anesthesiology Hospitalist 1,0041,49927,390
General
Orthopedics
Surgery 820
Gastroenterology Dermatology
729 570
Pediatrics OB/GYN Plastic Surgery
461
1,140 1,636218
Cardiology
Emergency
907
Neurology Urgent 584 Medicine 818
Radiology Anesthesiology Urology
Care
353
555
2,213
Hospitalist 1,0041,499
General Orthopedics Gastroenterology
Surgery 729820
Internal Pediatrics Dermatology
570
Medicine 1,636 2,960
OB/GYN Plastic Surgery 461
Cardiology
1,140 218
Emergency Neurology Medicine 907 818
Family Radiology Urgent
584
Practice 2,2133,520
Anesthesiology Urology Care 353 555
Hospitalist 1,004
1,499
General Orthopedics Surgery 820
Other Internal Gastroenterology
729
7,405
Pediatrics Dermatology Medicine 1,636 2,960 570
OB/GYN Plastic Surgery
461
Cardiology 1,140 218
Emergency 907
Family Neurology
Medicine 818
Radiology Urgent Practice 584
2,2133,520
Anesthesiology Urology
Care
353
555
Hospitalist General 1,0041,499
Other Orthopedics
Surgery 820
Internal Gastroenterology 7,405 729
Pediatrics Dermatology Medicine
1,636 461 2,960 570
OB/GYN Cardiology 1,140
Emergency
907
Family Neurology Medicine 818
Radiology Urgent Practice Care
584
2,213 5553,520
Anesthesiology Hospitalist 1,0041,499
General
Other Orthopedics Surgery 820
Internal Gastroenterology 7,405 729
Pediatrics OB/GYN
Medicine
1,140 1,636 2,960 570
Cardiology Emergency 907
Family Neurology
Radiology Anesthesiology
Practice 584
Medicine 818
2,2133,520
Hospitalist 1,004
1,499
General
Other Orthopedics
Surgery
Internal Pediatrics
7,405 729
820
Medicine 1,636 2,960
OB/GYN Cardiology 1,140
Emergency Medicine
907
818
Family Radiology Practice 2,2133,520
Anesthesiology Hospitalist 1,0041,499
General Surgery 820
Other Internal 7,405
Pediatrics
Medicine
1,636
2,960
OB/GYN
Cardiology
1,140
907
Family
Radiology
Practice
2,213
3,520
Anesthesiology
Hospitalist 1,004
1,499
Other
Internal
7,405
Pediatrics Medicine 1,636 2,960
OB/GYN 1,140
Family Radiology Practice 2,2133,520
Anesthesiology 1,499
Other Internal 7,405
Pediatrics
Medicine
1,636
2,960
Family
Radiology
Practice
2,213
3,520
Other
Internal
7,405
Medicine 2,960
Plastic Surgery 218
Urology 353
Dermatology Plastic Surgery 461 218
Urgent Urology Care 353 555
Gastroenterology Dermatology Plastic Surgery 461 218
570
Neurology Urgent Urology Care 353
584 555
Plastic Surger
Urology 353
Dermatology
Urgent Care
Gastroentero
Neurology 58
Orthopedics Gastroenterology Dermatology
729 570
Plastic Surgery 461 218
Emergency Neurology Urgent 584 Medicine 818
Urology Care 353 555
General Orthopedics Gastroenterology
Surgery 729820
Dermatology 570
Plastic Surgery 461 218
Cardiology Emergency Neurology Medicine 907 818
Urgent 584
Urology Care 353 555
Hospitalist General Orthopedics Surgery 1,004820
Gastroenterology 729
Dermatology Plastic Surgery 461 218
570
OB/GYN Cardiology Emergency
1,140 907
Neurology Medicine 818
Urgent Urology Care 353
584 555
Anesthesiology Hospitalist General 1,0041,499
Orthopedics Surgery 820
Gastroenterology Dermatology
729 570
Pediatrics OB/GYN
Plastic Surgery
461
Cardiology 1,140 1,636218
Emergency 907
Neurology Urgent 584 Medicine 818
Radiology Anesthesiology
Urology
Care
353
555
Hospitalist
2,213
1,0041,499
General Orthopedics Gastroenterology
Surgery 729820
Internal Pediatrics
Dermatology
570
OB/GYN Plastic Surgery Medicine
1,140 1,636
461 2182,960
Cardiology Emergency Neurology Medicine 907 818
Family Radiology
Urgent
584
Anesthesiology Urology Practice Care 353 2,213
5553,520
Hospitalist 1,0041,499
General Orthopedics Surgery 820
Other Internal
Gastroenterology
729
Pediatrics Dermatology 7,405 Medicine 1,636 2,960
570
OB/GYN Plastic Surgery 461
Cardiology 1,140 218
Emergency 907
Family
Neurology
Medicine 818
Radiology Urgent Practice
584
2,2133,520
Anesthesiology Urology Care 353 555
Hospitalist General 1,0041,499
Other
Orthopedics
Surgery 820
Internal Gastroenterology 7,405
729
Pediatrics Dermatology Medicine 1,636 461 2,960 570
OB/GYN Cardiology 1,140
Emergency
907
Family Neurology Medicine 818
Radiology Urgent Practice Care 584
2,213 5553,520
Anesthesiology Hospitalist 1,0041,499
General
Other Orthopedics Surgery 820
Internal Gastroenterology 7,405 729
Pediatrics OB/GYN
Medicine
1,140 1,636 2,960 570
Cardiology Emergency 907
Family Neurology
Radiology Anesthesiology
Practice 584 Medicine 818
3,520
2014 NORCAL
2,213
Hospitalist 1,004 Group 1,499Annual Report 17
General Surgery 820
Other Orthopedics
Internal Pediatrics
7,405 729
Medicine 1,636 2,960
Orthopedics
Emergency M
General Surge
Cardiology 9
Hospitalist 1,
OB/GYN 1,14
Anesthesiolog
Pediatrics 1,6
Radiology 2,
Internal Medic
Family Practic
Other 7,405
Endorsing & Sponsoring Organizations
County Medical
Societies
California:
Butte-Glenn
Fresno-Madera
Humboldt-Del Norte
Imperial
Inyo-Mono
Kern
Kings
Lassen-Plumas-
Modoc-Sierra
Mendocino-Lake
Merced-Mariposa
Monterey
Napa
Placer-Nevada
Riverside
San Benito
San Bernardino
San Joaquin
San Luis Obispo
San Mateo
Santa Clara
Santa Cruz
Sierra Sacramento
Valley
Sonoma
Stanislaus
Tehama
Tulare
Tuolumne
Yuba-Sutter-Colusa
PennsylVANia:
Allegheny
Berks
Dauphin
Delaware
Lancaster
Montgomery
Philadelphia
York
State Medical
Societies
Medical Society
of Delaware
Pennsylvania
Medical Society
Rhode Island
Medical Society
Professional
Organizations
Alaska Physicians &
Surgeons, Inc.
American Academy
of Pediatrics —
Pennsylvania Chapter
Osteopathic Physicians &
Surgeons of California
Pennsylvania Academy
of Family Physicians
Pennsylvania Osteopathic
Medical Association
Urological Association
of Pennsylvania
18 2014 NORCAL Group Annual Report
Prabhdeep Brar, MD
The year of ____________________________
Prabhdeep Brar, MD | Pediatrician | Milledgeville, GA
“ the policyholder services and risk management teams always know exactly what I need.
Claims Rx has been a big plus, a good way of learning via real-time claims. I even share it with
the medical students who rotate with me. I attended a CME event that focused on treatment
methods practiced by other cultures and how I could apply them to my practice. I thought that
was so interesting. That educational diversity is very important to me.”
2014 NORCAL Group Annual Report 19
David Pittman, JD, MBA
The year of _____________________________
David Pittman, JD, MBA | CEO, Bay Area Surgical Specialists (BASS) | Walnut Creek, CA
“BASS grew over the last two years from a single specialty surgical group with 16 physicians
to a specialty group with over 60 physicians, representing 10 surgical and non-surgical
specialties. NORCAL Mutual has been able to adapt and partner with us as we have grown
in size and complexity, providing us outstanding risk management and defense advice that
helped BASS minimize the risks of litigation. NORCAL carries the expertise needed to work
with both our group’s centralized administration and our individual providers. NORCAL is
our trusted professional liability coverage provider because they work tirelessly with our
organization to assure nothing slips through the cracks.”
20 2014 NORCAL Group Annual Report
NORCAL Mutual Officers
Scott Diener
President & Chief Executive
Officer
Julie L. Burns
Vice President,
Human Resources
Timothy J. Friers, Jr.
Senior Vice President &
Chief Underwriting Officer
Karen J. Frisella
Vice President,
Claims
Douglas M. Hall
Vice President,
Information Technology
Mark D. Johnson
Senior Vice President &
Chief Financial Officer
Ronald C. Rumin
Senior Vice President,
Strategic Development
Joy E. Corso
Vice President,
Marketing &
Communications
Denis J. Dillon
Vice President,
Finance & Treasurer
Keith A. Hui
Vice President,
Strategic Partnerships
Thomas J. Lownik
Vice President,
Underwriting
Dennis A. Meisel
Vice President,
Finance & Controller
Tina L. Orndorff
Vice President,
Associate General Counsel &
Assistant Secretary
Michael G. Roque
Vice President,
Sales & Business
Development
Dustin A. Shaver
Vice President,
Risk Management
Neil E. Simons
Vice President,
Product Development
Jeffrey J. Smith
Vice President &
Chief Actuary
Cobie Buchman
Associate Vice President,
Claims
Christoph L. Dugré
Associate Vice President,
Claims
Joseph S. Giulivo
Associate Vice President,
Underwriting Operations
Annie E. Matincheck
Associate Vice President,
Underwriting
Michael C. Osborne
Associate Vice President,
Claims
Lucy D. Sam
Associate Vice President,
Underwriting
Kevin W. Smith
Associate Vice President,
Underwriting
Bruce P. Williams
Associate Vice President,
Actuarial
2014 NORCAL Group Annual Report 21
Board of Directors
A: Jaan E. Sidorov, MD, MHSA, FACP
Chair — Internal Medicine
Dr. Sidorov has been a Director since
2009 and Chair since 2011. He serves on
the Board of Trustees for the Pennsylvania
Medical Society. He was a primary care
physician for more than 24 years while
also authoring more than 45 peerreviewed
publications.
D: Fabiola Cobarrubias, MD, MBA
Hospitalist
Dr. Cobarrubias has been a Director
since 2012, and serves as a hospitalist
consultant to NORCAL Mutual’s Claims
Advisory Committee. She is a hospitalist
at California Pacific Medical Center, and
a founder/current board member of
Pacific Inpatient Medical Group.
B: Patricia A. Dailey, MD
Vice Chair — Anesthesiology
Dr. Dailey has been a Director since
2004. She has served as President of the
California Society of Anesthesiologists,
and has practiced as an anesthesiologist
in San Mateo County for more than 27
years. She is a Director of the Mills-
Peninsula Medical Group and Anesthesia
Care Associates Medical Group.
E: Alice H. Gannon, FCAS, MAAA, CPCU
Actuary
Ms. Gannon has been a Director since
2009. As an actuary, she has worked in
the insurance industry for more than
39 years. She serves on the Board
for the Texas Windstorm Insurance
Association and the Insurance Institute
of Highway Safety and Highway Loss
Data Institute.
C: Sandra L. Beretta, MD
Secretary of the Board —
Obstetrics & Gynecology
Dr. Beretta has been a Director since
2011, as well as a member of the Claims
Advisory Committee since 2003. She
is a managing partner of a private
practice partnership in San Mateo, CA,
and has been a practicing OB-GYN for
nearly 24 years.
F: Roger M. Hayashi, MD
Vascular Surgery
Dr. Hayashi has been a Director since
2004, and served as a surgical consultant
to the Claims Advisory Committee since
1996. He has retired from practice as a
vascular surgeon in Santa Clara County
after 33 years. He served as Chair of
the Department of Surgery and Chair
of Cardiovascular Services at Good
Samaritan Hospital.
22 2014 NORCAL Group Annual Report
G: M. Diane Koken, JD
Legal Consultant
Ms. Koken has been a Director since
2009. She has been an attorney and
insurance professional for more than
39 years, and served as the Pennsylvania
Insurance Commissioner from 1997 to
2007. Ms. Koken is past President of
the National Association of Insurance
Commissioners and a past member of
the Advisory Board for the Center for
Ethics in Financial Services.
H: Steven J. Packer, MD
President and CEO,
Community Hospital Foundation
Dr. Packer has been a Director since 2013.
He is President and CEO of Community
Hospital Foundation and its related
companies. He previously served as Chair
of the California Hospital Association.
I: Rebecca J. Patchin, MD
Anesthesiology
Dr. Patchin has been a Director since
2011. She has been an anesthesiologist
and pain management specialist in
Riverside–San Bernardino counties for
20 years. She serves on the Board for
The Center for Transforming Health Care.
J: Scott C. Syphax
President & CEO,
Nehemiah Corporation of America
Mr. Syphax has been a Director since
2011. He leads the Nehemiah Corporation
of America (NCA), a not-for-profit
community development corporation
based in Sacramento, CA. Mr. Syphax
also serves on the board of directors
for the Federal Home Loan Bank of San
Francisco and is Chair of Valley Vision.
C J G D B
A E H I F
Your Needs Today and Tomorrow
The NORCAL Group of companies has many moving parts, and this past
year we took great strides to move as one. In 2015, we will introduce our new
policy into even more markets and launch new tools to help our insureds
access policy, claims and risk management information. We have a solid
foundation on which to grow because you have helped guide our company
for nearly 40 years. We continually look for opportunities to improve our
service and products to meet your needs, and we remain committed to
providing the highest quality products and services at a responsible price.
In 2015, we will introduce our new policy into even more markets
and launch new tools to help our policyholders access policy,
claims and risk management information.
24 2014 NORCAL Group Annual Report
A National MPLI COMPANY
Large and agile enough to serve the complex
and varied needs of our policyholders
norcalmutual.COM
560 Davis Street, Suite 200 | San Francisco, CA 94111-1974 | 844.4NORCAL
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