NORCAL Group 2014 Annual Report

2014 — The Year of You
Building a Better COMPAny for You
We are changing because the needs of our members are changing.
The complex and varied requirements for physicians, medical groups,
and facilities are driving the need for flexible coverage options that
meet the unique demands of each practice. Our strategic integration
and expansion addresses these varied needs with the introduction of
a versatile new policy, as well as improvements to our service model
to further enhance our customers’ experience.
Our national expansion continued throughout the year with the addition of more states
to the NORCAL Mutual coverage area. We also introduced a new policy that offers greater
flexibility and increased coverage of cyber liability and administrative defense. In 2014,
NORCAL began writing business in Illinois, Kansas, Missouri, Nevada and Texas, all states
that were previously written by our subsidiary Medicus Insurance Company. Additionally,
Delaware and Pennsylvania insureds were transitioned from PMSLIC Insurance Company
to NORCAL Mutual in the second half of the year.
We are changing because the needs of our policyholders are changing.
Underpinning our expansion was the continued integration of our operations for greater
efficiencies and continued service enhancements. A dedicated product development
team was established to focus on new coverage offerings; our underwriting and operations
processes were further streamlined; a national policyholder services strategy was
implemented to provide extended support; and a mobile app to access risk management
and CME benefits is under development to launch in early 2015.
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